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Результаты поиска Лучшие результаты Course ILT: Call Center Management. – М.: , 0. – 0 с. Course ILT: Call Center. – М.: , 0. – 0 с. Дополнительные результаты Natarajan Gautam. Analysis of Queues: Methods and Applications (Operations Research Series). – М.: , 2012. – 802 с. Jim Newell. Using Online Marketing Tools...To Market Your Offline Business: 4 Essential Tools To Help You Find New Customers and Retain Your Existing One's Longer. – М.: , 2012. – 100 с. R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с. Toni Hamill, The Manitou Springs Heritage Center. Garden of the Gods (Images of America). – М.: , 2012. – 128 с. Robert William Hahn, Aei-Brookings Joint Center for Regulatory Studies. Government Policy Toward Open Source Software. – М.: , 0. – 0 с. Course ILT:Business Accounting. – М.: , 0. – 0 с. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с. John H. Coatsworth, Alan M. Taylor, David Rockefeller Center for Latin American Studies. Latin America and the World Economy Since 1800. – М.: , 0. – 0 с. William Craft Brumfield, Boris V. Anan'Ich, Yuri Petrov, B. V. Ananich, Iu. A. Petrov, Woodrow Wilson International Center for Scholars. Commerce in Russian Urban Culture 1861-1914: 1861-1914. – М.: , 0. – 0 с. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с. Jose A. Soler Ramos, Kim B. Staking, Alfonso Ayuso Calle, Paulina Beato, Emilio Botin O'Shea, Miguel Escrig Melia, Bernardo Falero Carrasco, Jose A. Soler Ramos, Inter-American Development Bank, Grupo Santander. Financial Risk Management: A Practical Approach for Emerging Markets. – М.: , 0. – 0 с. Anne O. Krueger, Stanford University Center for Research on Economic Development and Po. Economic Policy Reforms and the Indian Economy. – М.: , 0. – 0 с. Emirates Center for Strategic Studies &, Michael Kuczynski. Privatization and Deregulation in the Gulf Energy Sector. – М.: , 0. – 0 с. Manuel R. Agosin, Centers for Research in Applied Economics. Foreign Direct Investment in Latin America. – М.: , 0. – 0 с. Gerhard Illing, Universitat Munchen Center for Economic Studies, Ulrich Kluh. Spectrum Auctions and Competition in Telecommunications (Cesifo Seminar Series). – М.: , 0. – 0 с. James Heintz, Nancy Folbre, The Center for Popular Economics, United For a Fair Economy, National Priorities Project. The Ultimate Field Guide to the US Economy: A Compact and Irreverent Guide to Economic Life in Americ, New Updated Edition. – М.: , 0. – 0 с. Emirates Center for Strategic Studies and Research. Caspian Energy Resources: Implications for the Arab Gulf States. – М.: , 0. – 0 с. Suzanne Iudicello, Michael Weber, Robert Wieland, Center for Marine Conservation. Fish, Markets, and Fishermen: The Economics of Overfishing. – М.: , 0. – 0 с. Stephen Coscia. Tele-Stress - Relief For Call Center Stress Syndrome. – М.: , 0. – 0 с. Course ILT: Organizational Learning. – М.: , 0. – 0 с. Course ILT:Frontline Leadership. – М.: , 0. – 0 с. Course ILT:Advanced Interpersonal Communication. – М.: , 0. – 0 с. Course ILT:Conducting Meetings. – М.: , 0. – 0 с. Helen Huber, Audree Spatz, Center for Applied Gerontology. Homemaker/Home Health Aide. – М.: , 0. – 0 с. National Center for Construction Educati. Exploring Careers in Construction. – М.: , 0. – 0 с. The Association of Small Business Development Centers, Ann Dugan. Franchising 101. – М.: , 0. – 0 с. Katherine Catlin, Jana B. Matthews, Kauffman Center for Entrepreneurial Leadership. Building the Awesome Organization: Six Essential Components that Drive Business Growth. – М.: , 0. – 0 с. Michael D. Trotter. The Customer Call Center Outback: A Frontline Supervisor's Map to Success. – М.: , 0. – 0 с. Cynthia D. McCauley, Patricia J. Ohlott, Marian N. Ruderman, Center for Creative Leadership. Job Challenge Profile: Participant's Workbook. – М.: , 0. – 0 с. Course ILT: Career Development. – М.: , 0. – 0 с. Cynthia D. McCauley, Patricia J. Ohlott, Marian N. Ruderman, Center for Creative Leadership. Job Challenge Profile, Facilitator's Guide Package (Includes Participant Workbook Pkg, and Facilitator's Guide) : Learning from Work Experience. – М.: , 0. – 0 с. Lee-Jay Cho, Cho Lee-Jay, Yoon Hyung Kim, Chung H. Lee, Hanguk Kaebal Yonguwon, East-West Center. Restructuring the National Economy (Tiger Books Series). – М.: , 0. – 0 с. Jennifer Carpenter, David L. Yermack, New York University Salomon Center. Executive Compensation and Shareholder Value: Theory and Evidence (New York University Salomon Center Series on Financial Markets and institutIons, V. 4). – М.: , 0. – 0 с. Richard Herring, Global Interdependence Center, Group of Thirty, Wharton School. Managing Foreign Exchange Risk: Essays Commissioned in Honor of the Centenary of the Wharton School, University of Pennsylvania. – М.: , 0. – 0 с. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с. National Law Center for Inter-American Free Trade. Transparency and Truth in Latin American Banking. – М.: , 0. – 0 с. Course ILT:Financial Management: Basic. – М.: , 0. – 0 с. Course ILT: Business Finance. – М.: , 0. – 0 с. Paul Davies. What's This India Business?: Offshoring, Outsourcing, and the Global Services Revolution. – М.: , 0. – 0 с. Ibp USA, Emerging Markets Investment Center. Peru Business Intelligence Report. – М.: , 0. – 0 с. Ibp USA, Emerging Markets Investment Center. Kiribati Business Intelligence Report. – М.: , 0. – 0 с. Ibp USA, Emerging Markets Investment Center. Croatia Business Law Handbook. – М.: , 0. – 0 с. Lois Center-Shabazz. Let's Get Financial Savvy! From Debt-Free to Investing With Ease. – М.: , 0. – 0 с. Noel Bruton. How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers. – М.: Butterworth-Heinemann, 0. – 372 с. Andrew Waite, Andrew J. Waite. A Practical Guide to Call Center Technology. – М.: CMP, 2002. – 497 с. Emirates Center for Strategic Studies and Research. Leadership and Management in the Information Age (Emirates Center for Strategic Studies and Research). – М.: , 0. – 0 с. Leadership The Center For Army, Army Department of the. The U.S. Army Leadership Field Manual. – М.: , 0. – 0 с. Course ILT:Managerial Leadership. – М.: , 0. – 0 с. Course ILT:Negotiating. – М.: , 0. – 0 с. Course ILT:Project Teams. – М.: , 0. – 0 с. Course ILT:Virtual Teams. – М.: , 0. – 0 с. The Management Center, Leyna Bernstein, Leyna Bernstein. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с. Course ILT: Correcting Performance Problems. – М.: , 0. – 0 с. Course ILT: Mentoring. – М.: , 0. – 0 с. Course ILT: Call Center Management. – М.: , 0. – 0 с. Course ILT: Creativity & Innovation. – М.: , 0. – 0 с. Course ILT:Financial Management:Advanced. – М.: , 0. – 0 с. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с. Maxine Dalton, Center for Creative Leadership. Learning Tactics Inventory, includes sample copy of Participant's Workbook : Facilitator's Guide. – М.: , 0. – 0 с. Madeline Bodin, Keith Dawson. The Call Center Dictionary. – М.: , 0. – 0 с. Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с. Rosanne D'Ausilio. Wake Up Your Call Center: Humanizing Your Interaction Hub (3rd Edition). – М.: , 0. – 0 с. Allen H. Center, Patrick Jackson. Public Relations Practices: Managerial Case Studies and Problems (6th Edition). – М.: , 0. – 0 с. Andrew Schmitz, Hartley Furtan, University of Regina Canadian Plains Research Center. Canadian Wheat: Board Meeting in the New Millennium. – М.: , 0. – 0 с. Chris Dewinter. Selling By Telephone. – М.: , 0. – 0 с. Richard Feinberg, Ko De Ruyter, Lynne Bennington. Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series). – М.: , 0. – 0 с. Course ILT: Call Center. – М.: , 0. – 0 с. The Million Dollar Round Table Center for Productivity. Million Dollar Selling Techniques (MILLION DOLLAR ROUND TABLE). – М.: , 0. – 0 с. Lisa Ebbesen, Course Technology, Course Technology. Course ILT: Goldmine 5: Advanced. – М.: , 0. – 0 с. Course ILT: Budgeting. – М.: , 0. – 0 с. Course ILT: Organizational Skills. – М.: , 0. – 0 с. Course ILT: Selling Solutions. – М.: , 0. – 0 с. Course ILT: Employee Performance. – М.: , 0. – 0 с. Course ILT: QuickBooks 2002. – М.: , 0. – 0 с. Course ILT: Busines Ethics. – М.: , 0. – 0 с. Jim Rowan, Sharon Rowan. Call Center Continuity Planning. – М.: , 0. – 0 с. Instructor Led Training. Course ILT: Managing Business Risk. – М.: , 0. – 0 с. Instructor Led Training. Course ILT: Moving from Technical Professional to Manager. – М.: , 0. – 0 с. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с. Course ILT: Project 2002: Basic AIE. – М.: , 0. – 0 с. Instructor Led Training, Course Technology. Course ILT: IT Project+. – М.: , 0. – 0 с. Course Technology, Course Technology. Course ILT: Microsoft Office XP: New Features. – М.: , 0. – 0 с. Александра Самолюбова. Call Center на 100%. Практическое руководство по организации Центра обслуживания вызовов. – М.: Альпина Паблишер, 2010. – 352 с. Jack W. Plunkett. Plunkett's Banking, Mortgages and Credit Industry Almanac 2005: The Only Complete Guide to the Business of Banking, Lending, Mortgages and Credit Cards ... Mortgages and Credit Industry Almanac). – М.: , 2004. – 0 с. Raik Stolletz. Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems). – М.: , 2003. – 0 с. Rosanne D'Ausilio. Wake Up Your Call Center: Humanize Your Interaction Hub. – М.: , 2005. – 0 с. Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с. Employment, Trade Union Renewal and the Future of Work : The Experience of Work and Organizational Change (The Future of Work). – М.: , 2005. – 0 с. Brad Cleveland. Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment. – М.: ICMI Press, 2006. – 440 с. Center for Creative Leadership, Jennifer J. Deal, Don W. Prince. Developing Cultural Adaptability: How to Work Across Differences (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с. Jonathan Teller-Elsberg , Nancy Folbre, James Heintz, The Center for Popular Economics. Field Guide to the U.S. Economy: A Compact and Irreverent Guide to Economic Life in America, Revised and Updated Edition. – М.: , 2006. – 240 с. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с. National Center on Education and the Economy. Tough Choices or Tough Times: The Report of the New Commission on the Skills of the American Workforce. – М.: , 2006. – 208 с. Center For Strat Emirates. Asian Energy Markets: Dynamics And Trends (Emirates Center for Strategic Studies and Research (Paperback)). – М.: , 2005. – 404 с. Center for Creative Leadership, Michael E. Kossler, Sonya Prestridge. Leading Dispersed Teams (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 31 с. Center for Creative Leadership, Wayne Hart, Karen Kirkland. Using Your Executive Coach (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с. Center for Creative Leadership, Kim Kanaga, Sonya Prestridge. How to Launch a Team: Start Right for Success (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с. Center for Creative Leadership, Barbara Popejoy, Brenda J. McManigle. Managing Conflict with Direct Reports (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с. Center for Creative Leadership, Michael H. Hoppe. Active Listening: Improve Your Ability to Listen and Lead (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с. Д.Н. Владиславлев. Энциклопедия банковского маркетинга. – М.: Ось-89, 2009. – 256 с. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с. CAPT(Center for the Advancement of Process Tech)l. Process Quality. – М.: , 2010. – 288 с. Carlos I. Calle. Einstein For Dummies. – М.: For Dummies, 2005. – 384 с. Microsoft Official Academic Course. 70–640. – М.: , 2010. – 0 с. Bill Price. The Best Service is No Service. – М.: Jossey-Bass, 2008. – 336 с. Microsoft Official Academic Course. 70–642. – М.: , 2010. – 0 с. Microsoft Official Academic Course. 70–643. – М.: , 2008. – 480 с. Microsoft Official Academic Course. 70–640. – М.: , 2008. – 602 с. Microsoft Official Academic Course. 70–272. – М.: , 2010. – 506 с. Microsoft Official Academic Course. 70–431. – М.: , 2008. – 744 с. Microsoft Official Academic Course. Microsoft Office Project 2007. – М.: , 2007. – 384 с. Madeline Bodin. Maximizing Call Center Performance. – М.: , 2010. – 137 с. Keith Dawson. The Call Center Handbook. – М.: , 2010. – 0 с. Madeline Bodin. The Call Center Dictionary. – М.: , 2010. – 227 с. Geeks On Call®. Geeks On Call® PC?s. – М.: , 2005. – 192 с. Real Bergevin. Call Center fur Dummies. – М.: , 2007. – 388 с. Six Sigma For Transactions And Service. – М.: , 2005. – 558 с. Course Technology, Course Technology. Course CBT: Introduction to UNIX. – М.: , . – с. Instructor Led Training. Course ILT: Exam 70-228 MCSE SQL Server 2000 Implementation. – М.: , . – с. Chanchal Bhatted,Navin Chopra and Deeksha Katyal. Determination & Evaluation Of Carbon Footprint applied to IT Industry. – М.: LAP Lambert Academic Publishing, 2011. – 68 с. Hardik Joshi and Sanjay Oza. Enhancement in Predictive Dialer for Automatic Call Distribution. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Nishant Pandya and Chetan Trivedi. The World of Chetan Bhagat. – М.: LAP Lambert Academic Publishing, 2014. – 96 с. Duysal Askun Celik. Call Centers' Quality of Working Life. – М.: LAP Lambert Academic Publishing, 2011. – 136 с. Srinivasa Rao Vatluri. Stochastic Models in Graded Manpower systems. – М.: LAP Lambert Academic Publishing, 2013. – 148 с. Cihangir Ertaban. Call Center Staffing and Shift Optimization. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Eduardo J. Calle. Remedial Mathematics: Online vs. Face-to-Face. – М.: LAP Lambert Academic Publishing, 2012. – 296 с. Yu-Hsiu Hugo Lee and NIDA Research Center. Interdisciplinary Language Discourses in Urban Refugees. – М.: LAP Lambert Academic Publishing, 2011. – 152 с. Md. Maidul Islam and Md. Mahmudul Hasan Rafee. A Managerial Guide on IT Outsourcing. – М.: LAP Lambert Academic Publishing, 2012. – 64 с. Antonios Printezis. PRICING MODELS FOR ADMISSION IN SERVICE SYSTEMS. – М.: LAP Lambert Academic Publishing, 2010. – 124 с. Karen Chouinard. Constraints for Leading in the Call Center Environment. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Debajani Sahoo. CRM Practices in Indian Star Hotels. – М.: LAP Lambert Academic Publishing, 2011. – 316 с. Roger Achkar. CRM and Customer Data. – М.: LAP Lambert Academic Publishing, 2011. – 56 с. Tankut Pacac?. The Philosophy of Advanced-Level Marketing. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. Rabel Catayoc. Work Habits of Call Center Agents and Their Implications. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Virginia Evans, Jenny Dooley, Sarah Miranda. Career Paths: Call Centers: Student's Book 1. – М.: Express Publishing, 2013. – 40 с. Лучшие результаты Ничего не найдено Дополнительные результаты Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008. Образцы работ
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Павел Мой преподаватель, с которым я работаю уже несколько лет - под его руководством я писал дипломную работу, в прошлый раз, когда вы сопровождали мне курсовик по Инновационному менеджменту, был удивлён и крайне смущен моей работой. Он сказал, что она очень грамотно составлена и вообще выполнена на высоком уровне. Он высказал своё сомнение в том, что я делал её самостоятельно. Я наврал, что составил данную работу из нескольких кусков, найденных в интернете. :) Он поставил мне пятёрку, конечно, но по его поведению было видно, что делает он это не с чистой совестью, так что мне не хотелось бы излишне смущать своего преподавателя ещё раз :)
