Написать рефераты, курсовые и дипломы самостоятельно.  Антиплагиат.
Студенточка.ru: на главную страницу. Написать самостоятельно рефераты, курсовые, дипломы  в кратчайшие сроки
Рефераты, курсовые, дипломные работы студентов: научиться писать  самостоятельно.
Контакты Образцы работ Бесплатные материалы
Консультации Специальности Банк рефератов
Карта сайта Статьи Подбор литературы
Научим писать рефераты, курсовые и дипломы.


подбор литературы периодические источники литература по предмету

Воспользуйтесь формой поиска по сайту, чтобы подобрать полный список использованной литературы.
Если вы хотите выбрать для списка литературы книги определенного года издания, достаточно дописать его к поисковому запросу.

Результаты поиска

Поиск материалов

Лучшие результаты

  1. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с.
  2. Timothy L. Templeton, Lynda Rutledge Stephenson. The Referral of a Lifetime: The Networking System that Produces Bottom-Line Results . . . Every Day!. – М.: , 0. – 0 с.
  3. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
  4. John A. Davis. Magic Numbers for Consumer Marketing : Key Measures to Evaluate Marketing Success. – М.: , 2005. – 0 с.
  5. Don Peppers, Martha Rogers. Return on Customer: Creating Maximum Value From Your Scarcest Resource. – М.: , 2005. – 304 с.
  6. V Kumar. Customer Lifetime Value. – М.: , 2008. – 112 с.
  7. Akin Arikan. Multichannel Marketing. – М.: , 2008. – 288 с.
  8. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
  9. Mohammed Adnan V.L. Strategic Sourcing. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
  10. Mudassar Ali. CRM activities in the growth and expansion of hotel industry. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.

Дополнительные результаты

  1. mike logan. Creating Happy Customers for Life. – М.: , 2012. – 194 с.
  2. Caitrin Lynch. Retirement on the Line: Age, Work, and Value in an American Factory. – М.: , 2012. – 272 с.
  3. Antonio Messeni Petruzzelli, Prof. Vito Albino. When tradition turns into innovation: How firms can create and appropriate value through tradition. – М.: , 2012. – 152 с.
  4. Terry Lydon, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization. – М.: , 2012. – 114 с.
  5. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
  6. James A. Brimson, John Antos. Driving Value Using Activity-Based Budgeting. – М.: , 0. – 0 с.
  7. Joel M. Stern, John S. Shiely, Irwin Ross. The EVA Challenge: Implementing Value Added Change in an Organization. – М.: Wiley, 2001. – 240 с.
  8. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
  9. Cedric Read, Jacky Ross, John R. Dunleavy, Donniel S. Schulman, James Bramante, PricewaterhouseCoopers. eCFO: Sustaining Value in The New Corporation. – М.: , 0. – 0 с.
  10. Edwin T., Jr. Crego, Peter D. Schiffrin. Customer-Centered Reengineering: Remapping for Total Customer Value. – М.: , 0. – 0 с.
  11. Stephen P. Bradley, Richard L. Nolan. Sense & Respond: Capturing Value in the Network Era. – М.: , 0. – 0 с.
  12. Creating Value: Successful Business Strategies. – М.: , 0. – 0 с.
  13. David C. Swaddling, Charles Phd Miller. Customer Power : How to Grow Sales and Profits in a Customer-Driven Marketplace. – М.: , 0. – 0 с.
  14. Matthias Holweg, Frits K. Pil. The Second Century: Reconnecting Customer and Value Chain through Build-to-Order; Moving beyond Mass and Lean Production in the Auto Industry. – М.: , 0. – 0 с.
  15. Roz Usheroff, Roz Usheroff. Customize Your Career: How to Develop a Winning Strategy to Move Up, Move Ahead, or Move On. – М.: , 0. – 0 с.
  16. Adrian J. Slywotzky. Value Migration: How to Think Several Moves Ahead of the Competition. – М.: Harvard Business School Press, 1996. – 326 с.
  17. Thomas P. Reilly, Tom Reilly. The Value Added Organization : Becoming a Value Added Peak Competitor. – М.: , 0. – 0 с.
  18. Gene Tyndall, Christopher Gopal, Wolfgang Partsch, John Kamauff. Supercharging Supply Chains: New Ways to Increase Value Through Global Operational Excellence. – М.: , 0. – 0 с.
  19. Donald A. Marchand, Don Marchand. Competing with Information: A Manager's Guide to Creating Business Value with Information Content. – М.: , 0. – 0 с.
  20. Stanley A. Brown. What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability. – М.: , 0. – 0 с.
  21. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
  22. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
  23. Lisa M. Aldisert. Valuing People. – М.: , 0. – 0 с.
  24. David Bovet, Joseph Martha. Value Nets : Breaking the Supply Chain to Unlock Hidden Profits. – М.: , 0. – 0 с.
  25. Larraine Segil. Measuring the Value of Partnering: How to Use Metrics to Plan, Develop, and Implement Successful Alliances. – М.: , 0. – 0 с.
  26. Bruce W. Morgan. Strategy and Enterprise Value in the Relationship Economy. – М.: , 0. – 0 с.
  27. Paula Heusinkveld. Inside Mexico: Living, Traveling, and Doing Business in a Changing Society. – М.: , 0. – 0 с.
  28. R. Eric Reidenbach, Terry C. Wilson, Gordon W. McClung, Reginald Goeke. The Value Driven Bank: Strategies for Total Market Satisfaction. – М.: , 0. – 0 с.
  29. Joseph A. Divanna. Synconomy: Adding Value in a World of Continuously Connected Business. – М.: , 0. – 0 с.
  30. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
  31. Alan S. Cleland, Albert V. Bruno. The Market Value Process : Bridging Customer & Shareholder Value (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
  32. Jeff Cox, Howard Stevens. Selling the Wheel: Choosing the Best Way to Sell for You, Your Company, Your Customers. – М.: , 0. – 0 с.
  33. Mark Hurd, Lars Nyberg. The Value Factor: How Global Leaders Use Information for Growth and Competitive Advantage. – М.: , 0. – 0 с.
  34. William C. Schulz, Charles W. Hofer. Creating Value through Skill-Based Strategy and Entrepreneurial Leadership. – М.: , 0. – 0 с.
  35. Steven A. Melnyk, David R. Denzler. Operations Management: A Value-Driven Approach. – М.: , 0. – 0 с.
  36. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees. – М.: , 0. – 0 с.
  37. George S Day, George S. Day. Market Driven Strategy: Processes for Creating Value. – М.: , 0. – 0 с.
  38. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с.
  39. Timothy L. Templeton, Lynda Rutledge Stephenson. The Referral of a Lifetime: The Networking System that Produces Bottom-Line Results . . . Every Day!. – М.: , 0. – 0 с.
  40. Jeannie Davis, Pat Landaker. Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service. – М.: , 0. – 0 с.
  41. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с.
  42. James H. Gilmore, B. Joseph Pine. Markets of One: Creating Customer-Unique Value through Mass Customization. – М.: Harvard Business School Press, 2000. – 240 с.
  43. Jill Griffin. Customer Loyalty: How to Earn It, How to Keep It. – М.: Jossey-Bass, 2002. – 272 с.
  44. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
  45. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с.
  46. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с.
  47. Robert E. Wayland, Paul M. Cole. Customer Connections: New Strategies for Growth. – М.: , 0. – 0 с.
  48. Michael Bayler, David Stoughton, Michael Bayler, David Stoughton. Promiscuous Customers: Invisible Brand. – М.: , 0. – 0 с.
  49. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
  50. E. J. Nijssen, Ruud T. Frambach, Edwin J. Nijssen. Marketing Strategy: Creating Customer Value Through Strategic Marketing Planning - A Management Approach. – М.: , 0. – 0 с.
  51. William J. Pardee. To Satisfy & Delight Your Customer: How to Manage for Customer Value. – М.: , 0. – 0 с.
  52. John DeVincentis. Rethinking the Sales Force: Redefining Selling to Create and Capture Customer Value. – М.: , 0. – 0 с.
  53. Ian H. Gordon. Relationship Marketing : New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever. – М.: John Wiley and Sons, Ltd, 1998. – 336 с.
  54. Jeff Zabin, Gresh Brebach, Philip Kotler. Precision Marketing : The New Rules for Attracting, Retaining and Leveraging Profitable Customers. – М.: , 0. – 0 с.
  55. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с.
  56. Torsten H. Nilson. Customize the Brand : Make it more desirable and profitable. – М.: , 0. – 0 с.
  57. Morris B. Holbrook. Consumer Value: A Framework for Analysis and Research (Routledge Interpretive Market Research Series). – М.: , 0. – 0 с.
  58. Mark Shonka, Dan Kosch. Beyond Selling Value: A Proven Process to Avoid the Vendor Trap. – М.: , 0. – 0 с.
  59. Wendy Currie. Value Creation from E-Business Models, First Edition. – М.: , 2004. – 0 с.
  60. William C. Johnson. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition. – М.: , 2004. – 0 с.
  61. Gerald L. Manning. Selling Today: Creating Customer Value, Ninth Edition. – М.: , 2003. – 0 с.
  62. Dale Midgley. Golden Circle Secrets : How to Achieve Consistent Sales Success Through Customer Values & Expectations. – М.: , 2005. – 0 с.
  63. Ronald W Hilton. Managerial Accounting : Creating Value in a Dynamic Business Environment w/PowerWeb/OLC, and Net Tutor card. – М.: , 2004. – 0 с.
  64. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
  65. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
  66. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
  67. John J. Murphy. Converting Customer Value : From Retention to Profit. – М.: , 2005. – 0 с.
  68. Karen G. Strouse. Customer-Centered: Telecommunications Services Marketing (Artech House Telecommunications Library). – М.: , 2004. – 0 с.
  69. Dianne M. Durkin. The Loyalty Advantage: Essential Steps To Energize Your Company, Your Customers, Your Brand. – М.: , 2005. – 0 с.
  70. Rob Lebow. A Journey into the Heroic Environment: A Personal Guide for Creating Great Customer Transactions Using Eight Universal Shared Values. – М.: , 2004. – 0 с.
  71. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
  72. Noelle C., Ph.D. Nelson. The Power of Appreciation in Business: How an Obsession with Value Increases Performance, Productivity and Profits. – М.: , 2005. – 0 с.
  73. Aspatore Books. Marketing Best Practices: Marketing Executives from Bank of America, Porsche, and More on Brand Management, Customer Awareness & Developing Strategic Initiatives (Inside the Minds). – М.: , 2005. – 0 с.
  74. Beyond Branding: How the New Values of Transparency And Integrity Are Changing the World of Brands. – М.: , 2005. – 0 с.
  75. John A. Davis. Magic Numbers for Consumer Marketing : Key Measures to Evaluate Marketing Success. – М.: , 2005. – 0 с.
  76. David Ulrich, Wayne Brockbank. The Hr Value Proposition. – М.: Harvard Business School Press, 2005. – 316 с.
  77. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с.
  78. Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с.
  79. Joseph Turow. Niche Envy: Marketing Discrimination in the Digital Age. – М.: , 2006. – 240 с.
  80. Curtis R. Carlson, William W. Wilmot. Innovation: The Five Disciplines for Creating What Customers Want. – М.: , 2006. – 368 с.
  81. Don Peppers, Martha Rogers. Return on Customer: Creating Maximum Value From Your Scarcest Resource. – М.: , 2005. – 304 с.
  82. Gary Plaster, Jerry Alderman. Beyond Six Sigma: Profitable Growth through Customer Value Creation. – М.: , 2006. – 320 с.
  83. Ben Cohen, Mal Warwick. Values-Driven Business: How to Change the World, Make Money, and Have Fun (Social Venture Network). – М.: , 2006. – 192 с.
  84. Sheila Mello, Wayne Mackey, Ronald Lasser, Richard Tait. Value Innovation Portfolio Management: Achieving Double-digit Growth Through Customer Value. – М.: , 2006. – 273 с.
  85. Abaete de Azevedo, Ricardo Pomeranz. Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing. – М.: , 2008. – 240 с.
  86. Nigel Hollis. The Global Brand: How to Create and Develop Lasting Brand Value in the World Market. – М.: , 2008. – 272 с.
  87. Tom Asacker. A Little Less Conversation: Connecting with Customers in a Noisy World. – М.: , 2008. – 186 с.
  88. V Kumar. Customer Lifetime Value. – М.: , 2008. – 112 с.
  89. Matthias Kannegiesser. Value Chain Management in the Chemical Industry: Global Value Chain Planning of Commodities (Contributions to Management Science). – М.: , 2008. – 270 с.
  90. Lynette Ryals. Managing Customers Profitably. – М.: , 2009. – 384 с.
  91. Paul Teutul. The Ride of a Lifetime: Doing Business the Orange County Choppers Way. – М.: , 2009. – 192 с.
  92. Harold Kerzner Ph.D., Frank P. Saladis, International Institute for Learning. Value-Driven Project Management (The IIL/Wiley Series in Project Management). – М.: , 2009. – 288 с.
  93. BHUVANES VEERAKUMARAN. SERVICE INNOVATION IN THE HOSPITALITY INDUSTRY: THE EFFECT OF SERVICE INNOVATION AND CUSTOMER CHOICE ON CUSTOMER VALUE IN THE HOSPITALITY INDYSTRY IN MALAYSIA. – М.: , 2010. – 80 с.
  94. Reuben Slone, J. Paul Dittmann, John T. Mentzer. New Supply Chain Agenda: The 5 Steps That Drive Real Value. – М.: , 2010. – 224 с.
  95. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
  96. Akin Arikan. Multichannel Marketing. – М.: , 2008. – 288 с.
  97. Ray Donnelly. CIM Revision Cards: Delivering Customer Value. – М.: , 2010. – 0 с.
  98. W J Pardee. To Satisfy & Delight Your Customer – How to Manage for Customer Value. – М.: , 1996. – 290 с.
  99. David Simchi–levi. Operations Rules – Delivering Customer Value through Flexible Operations. – М.: , 2010. – 208 с.
  100. Custom. Publishing Cd–Rom D1 (WSE). – М.: , 1996. – 0 с.
  101. Stuart Emmett. Excellence in Warehouse Management: How to Minimise Costs and Maximise Value. – М.: John Wiley and Sons, Ltd, 2005. – 314 с.
  102. Wiley/Custom. (WCS)Design User Interface ACS 367. – М.: , 2010. – 20 с.
  103. Matthias Holweg. Second Century – Reconnecting Customer and Value Chain through Build–to–Order. – М.: , 2004. – 272 с.
  104. Value Office Circle. Die lebende Immobilie. – М.: , 2006. – 240 с.
  105. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
  106. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
  107. Stanley A. Brown. What Customers Value Most. – М.: , 1996. – 320 с.
  108. Custom Gruetzne. Custom Alzheimer?s – The Complete Guide for Families & Loved Ones. – М.: , 1998. – 320 с.
  109. Matthias Holweg. Second Century – Reconnecting Customer and Value Chain Through Build–to–Order. – М.: , 2005. – 256 с.
  110. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
  111. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
  112. Voice Of The Customer. – М.: , 2011. – 416 с.
  113. The New Age Of Innovation: Driving Cocreated Value Through Global Networks. – М.: , 2011. – 304 с.
  114. Value-Based Pricing: Drive Sales And Boost Your Bottom Line By Creating, Communicating And Capturing Customer Value. – М.: , 2011. – 288 с.
  115. Strategy From The Outside In: Profiting From Customer Value. – М.: , 2011. – 304 с.
  116. Value-Added Selling: How To Sell More Profitably, Confidently, And Professionally By Competing On Value, Not Price 3/E. – М.: , 2011. – 288 с.
  117. Buy Me! New Ways To Get Customers To Choose Your Product And Ignore The Rest. – М.: , 2011. – 224 с.
  118. Wikibrands: Reinventing Your Company In A Customer-Driven Marketplace. – М.: , 2011. – 336 с.
  119. Customer Service Training 101. – М.: , 2011. – 224 с.
  120. Templeton. The Referral Of A Lifetime - The Networking System That Produces Bottom Line Results...Every Day. – М.: , 2011. – 0 с.
  121. Mary Brett. Fashionable mourning jewelry, clothing, and customs. – М.: , 2006. – 224 с.
  122. Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith. Value Proposition Design: How to Create Products and Services Customers Want. – М.: John Wiley and Sons, Ltd, 2014. – 320 с.
  123. Kathirrvelu Subramanian. Studies on Multifunctional Finishing of Textiles using Nanoparticles. – М.: LAP Lambert Academic Publishing, 2013. – 244 с.
  124. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
  125. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
  126. Debdeep Ghosal. Half Life And Nuclear Reaction Cross Section Using Decay Spectroscopy. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
  127. Paul Kyalo. Islamic Law In An African Context. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
  128. Nor Hashima Hashim. Switching intentions of Islamic banking customers. – М.: LAP Lambert Academic Publishing, 2013. – 248 с.
  129. Abdullah Al-Dagamseh. Cultural Critique in Selected Works of Chinua Achebe. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
  130. Khalid Hussain and Waqas Ahmed. Sub Table Access Based Model For OLAP tools. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
  131. Mohammed Adnan V.L. Strategic Sourcing. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
  132. Sellappan Balusamy and Somasundaram Vanitha. Rural Consumer Awareness and Behaviour. – М.: LAP Lambert Academic Publishing, 2013. – 248 с.
  133. Henry W. L. Ho. CUSTOMER VALUE DELIVERY IN B2B VIRTUAL NETWORK ORGANISATIONS. – М.: LAP Lambert Academic Publishing, 2010. – 180 с.
  134. Rajesh Kumar Sahu. Customer Perceived value in Automobile Industry. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
  135. Jesse Candy. What do 'Switched-on' Customers Really Value?. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
  136. Aliyu Olayemi Abdullateef. CRM implementation in inbound Contact Center: Issues and Challenges. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
  137. V. Maha Lakshmi and M.G. Saravana Raj. Customer Perception about Value Added Services Rendered by Banks. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
  138. Pankaj Kumar Mandal,Sarvesh Kumar and Santosh Kumar. The dynamics of rural livelihood. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
  139. Mudassar Ali. CRM activities in the growth and expansion of hotel industry. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
  140. Keyword To Delete Value. Периодическая система химических элементов Д. И. Менделеева. Растворимость кислот, оснований и солей в воде. – М.: Планета знаний,АСТ,Астрель, 2011. – 2 с.

Лучшие результаты

Ничего не найдено

Дополнительные результаты

  1. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
  2. Жизнь финансового директора в стиле Value Creation. А. Тараканов, "Консультант", N 13, июль 2010 г.

Образцы работ

Тема и предметТип и объем работы
Разработка нового товара в маркетинге
Маркетинг
Курсовая работа
40 стр.
Руководство и лидерство в менеджменте
Менеджмент
Диплом
92 стр.
Особенности поведения потребителя в условиях современного рынка на примере
Маркетинг
Диплом
74 стр.
Создание брендов для товаров класса люкс
PR
Диплом
66 стр.

Задайте свой вопрос по вашей теме

Гладышева Марина Михайловна

marina@studentochka.ru
+7 911 822-56-12
с 9 до 21 ч. по Москве.






Добавить файл

- осталось написать email или телефон

Контакты
marina@studentochka.ru
+7 911 822-56-12
с 9 до 21 ч. по Москве.
Поделиться
Мы в социальных сетях
Реклама



Отзывы
Марина
Хочу Вас поблагодарить, защита прошла на 5. Огромное спасибо.