Воспользуйтесь формой поиска по сайту, чтобы подобрать полный список использованной литературы.
Результаты поиска Лучшие результаты Leonard L. Berry. Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success. – М.: Free Press, 2003. – 288 с. Donald Mitchell. Business Basics: Prepare Yourself, Add Customers, Cut Costs, and Eliminate Investments for You and Your Stakeholders. – М.: , 2012. – 328 с. Gary Collins. Successful Selling in Easy Steps: Packed with Tips on Turning Prospects to Sales. – М.: , 2012. – 192 с. Ron Willingham. The Inner Game of Selling: Mastering the Hidden Forces that Determine Your Success. – М.: , 2012. – 272 с. R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с. Paul R. Timm. 50 Powerful Ideas You can Use to Keep Your Customers: 3rd Edition. – М.: , 2012. – 184 с. Tom Sant. Persuasive Business Proposals: Writing to Win More Customers, Clients, and Contracts. – М.: , 2012. – 280 с. Terry Lydon, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization. – М.: , 2012. – 114 с. Logan Loomis. Both Sides Win! 3 Secrets for Success in Customer Negotiation. – М.: , 2012. – 104 с. Daniel Singer, Douglas Ross, Albert Avery, Daniel Singer, Douglas Ross, Albert Avery. Successful Web Portals in Retail Banking. – М.: , 0. – 0 с. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с. Jason C Guarino. 90 Days To Online Success by Selling on eBay & Amazon Part Time. – М.: , 2012. – 126 с. Diane Lemieux. Nigeria - Culture Smart!: The Essential Guide to Customs & Culture. – М.: , 2012. – 168 с. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с. Jerry Acuff, Wally Wood. The Relationship Edge in Business : Connecting with Customers and Colleagues When It Counts. – М.: , 2004. – 0 с. Alan Gregerman. Lessons from the Sandbox : Rediscovering the Keys to Business Success. – М.: , 0. – 0 с. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с. Lee E. Miller, Jessica Miller. A Woman's Guide to Successful Negotiating: How to Convince, Collaborate, & Create Your Way to Agreement. – М.: , 0. – 0 с. Raleigh Pinskey. 101 Ways Promote Yourself : Tricks Of The Trade For Taking Charge Of Your Own Success. – М.: , 0. – 0 с. James W. Tamm, Ronald J. Luyet. Radical Collaboration: Five Essential Skills to Overcome Defensiveness and Build Successful Relationships. – М.: Collins, 2004. – 336 с. Daniel P. Petrozzo, John C. Stepper. Successful Reengineering (General Engineering). – М.: , 0. – 0 с. Creating Value: Successful Business Strategies. – М.: , 0. – 0 с. Steven L. Katz. Lion Taming: Working Successfully with Leaders, Bosses, and Other Tough Customers. – М.: , 0. – 0 с. Esther Blumenfeld, Lynne Alpern. Humor at Work: The Guaranteed, Bottom-Line, Low Cost, High-Efficiency Guide to Success Through Humor. – М.: Peachtree Publishers, 1993. – 256 с. Roz Usheroff, Roz Usheroff. Customize Your Career: How to Develop a Winning Strategy to Move Up, Move Ahead, or Move On. – М.: , 0. – 0 с. Anthony Johnson. Maximum Effectiveness: Your Guide to Maximum Success in Sales, Marketing, Management, Client Satisfaction, Personal Effectiveness. – М.: , 0. – 0 с. Terry R. Bacon, David G. Pugh. Winning Behavior: What the Smartest, Most Successful Companies Do Differently. – М.: , 0. – 0 с. Martin Posner. Successful Credit Control. – М.: , 0. – 0 с. Svafa Gronfeldt. Customer Oriented Behaviour: The Nature, Impact and Development. – М.: , 0. – 0 с. Lilly Walters. Secrets Successful Speakers: How You Can Motivate, Captivate, and Persuade. – М.: , 0. – 0 с. Judith E Fisher. The Phone Book: Telephone Skills for Business Success Student Text. – М.: , 0. – 0 с. Carl Perrin, Peter Dublin. Successful Resumes and Interviews/Book and Disk. – М.: , 0. – 0 с. Thomas F. Wallace, Michael H. Kremzar. ERP:Making It Happen: The Implementers' Guide to Success with Enterprise Resource Planning. – М.: , 0. – 0 с. Morris Rosenthal. Start Your Own Computer Business: Building a Successful PC Repair and Service Business by Supporting Customers and Managing Money. – М.: Foner Books, 2002. – 162 с. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с. PRISCILLA HUFF. 101 Best Home-Based Businesses for Women, 3rd Edition : Everything You Need to Know About Getting Started on the Road to Success (101 Best Home-Based Busineses for Women). – М.: , 0. – 0 с. Ivy F. Hooks, Kristin A. Farry. Customer Centered Products: Creating Successful Products Through Smart Requirements Management. – М.: , 0. – 0 с. Dorothy Leeds. Smart Questions: The Essential Strategy for Successful Managers. – М.: , 0. – 0 с. Eddy Kay. Thriving in the Shadow of Giants: How to Find Success as an Independent Retailer. – М.: Armarium Press, 2001. – 136 с. Dave Ulrich, Dale Lake. Organizational Capability : Competing from the Inside Out. – М.: , 0. – 0 с. Stanley A. Brown. What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability. – М.: , 0. – 0 с. Tom Melohn. The New Partnership : Profit by Bringing Out the Best in Your People, Customers, and Yourself. – М.: , 0. – 0 с. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с. Entrepreneur Press. Successful Retail Business. – М.: , 0. – 0 с. Ben???? Cathers. Conversations With Teen Entrepreneurs: Success Secrets of the Younger Generation. – М.: , 0. – 0 с. Dominic Cooper, Ivan T. Robertson, Gordon Tinline. Recruitment and Selection: A Framework for Success. – М.: , 0. – 0 с. Jeffrey K. Pinto, Pekka Rouhiainen. Building Customer-Based Project Organizations. – М.: , 0. – 0 с. Kenneth L. Hess. Bootstrap: Lessons Learned Building a Successful Company from Scratch. – М.: , 0. – 0 с. Stephen G. Haines, Katie McCoy. Sustaining High Performance: The Strategic Transformation to a Customer-Focused Learning Organization. – М.: , 0. – 0 с. John McKean, John McKean. Customers Are People: The Human Touch. – М.: , 0. – 0 с. Carol Carter, Gary Izumo, Sarah Lyman Kravits. The Career ToolKit: Skills for Success (3rd Edition). – М.: , 0. – 0 с. Lee Hoffman. Salon Dialogue for Successful Results. – М.: , 0. – 0 с. Robert R. Mander, Bob Mander. Sales: Building Lifetime Skills for Success. – М.: , 0. – 0 с. J. Elaine Spear. Salon Client Care: How to Maximize Your Potential for Success. – М.: , 0. – 0 с. Larraine Segil. Measuring the Value of Partnering: How to Use Metrics to Plan, Develop, and Implement Successful Alliances. – М.: , 0. – 0 с. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с. Alan S. Cleland, Albert V. Bruno. The Market Value Process : Bridging Customer & Shareholder Value (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с. Ken Segall. Insanely Simple: The Obsession That Drives Apple's Success. – М.: Portfolio Penguin, 2012. – 240 с. Ned Gandevani. How to Become a Successful Trader: The Trading Personality Profile: Your Key to Maximizing Your Profit With Any System. – М.: , 0. – 0 с. Robert L. Jolles. Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force. – М.: Fireside, Simon & Schuster, 0. – 370 с. Jeff Cox, Howard Stevens. Selling the Wheel: Choosing the Best Way to Sell for You, Your Company, Your Customers. – М.: , 0. – 0 с. Bijan Fazlollahi. Strategies for eCommerce Success. – М.: , 0. – 0 с. Feargal Quinn. Crowning the Customer. – М.: Raphel Marketing, 2001. – 160 с. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с. Julie L. Mohr. The Help Desk Audit: Blueprint for Success. – М.: , 2003. – 0 с. Stephen George, Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. – М.: Wiley, 1998. – 254 с. Christopher Egerton-Thomas. How to Manage a Successful Bar. – М.: , 0. – 0 с. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с. Alfredo Zingale, Matthias Arndt. New Economy Excellence Series, New Economy Emotion: Engaging Customer Passion with e-CRM. – М.: , 0. – 0 с. Frederick E. Webster. Market-Driven Management : How to Define, Develop, and Deliver Customer Value (Wiley Series on Marketing Management). – М.: , 0. – 0 с. Carl G. Thor. Gainsharing: Creating and Sharing Success (Crisp Management Library, 26). – М.: , 0. – 0 с. Hank Moore. The High Cost of Doing Nothing: How to avoid troubles and assure success - Painting the Big Picture of Business Knowledge. – М.: , 0. – 0 с. Robert Smith. How to Setup and Operate a Successful Nightclub: An Entrepreneur's Guide to Running a Profitable Club Operation. – М.: , 0. – 0 с. Greg Hutchins. ISO 9000 : A Comprehensive Guide to Registration, Audit Guidelines, and Successful Certification. – М.: , 0. – 0 с. Richard C. Ling, Walter E. Goddard. Orchestrating Success: Improve Control of the Business with Sales & Operations Planning. – М.: , 0. – 0 с. Editors of PC Magazine. e-Business Essentials : Successful e-Business Practices - From the Experts at PC Magazine. – М.: , 0. – 0 с. Mai-Lan Tomsen, Ron Faith. Reaching the Interactive Customer: Integrated Services for the Digital World. – М.: , 0. – 0 с. Berton H. Gunter. Making Training Work: How to Achieve Bottom-Line Results and Lasting Success. – М.: , 0. – 0 с. Jeffrey J. Fox. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients. – М.: Hyperion, 2000. – 192 с. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с. Michael Leboeuf. How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age. – М.: , 0. – 0 с. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с. Uly Meixner, Erich Mock. The "OH Norman" Diary: The Moment of Truth - Selling to Your Customer's Needs. – М.: , 0. – 0 с. Hans Peter Brondmo. The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships. – М.: , 0. – 0 с. David P. Snyder. How to Mind Read Your Customers. – М.: , 0. – 0 с. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с. Barry S. Farah, Barry S. Farah. Customer Success. – М.: , 0. – 0 с. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с. George Colombo. Capturing Customers.com. – М.: , 0. – 0 с. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с. Lynn M. Thomas. Irresistible Businesses: Dazzling And Delighting Customers For Life!. – М.: , 0. – 0 с. E. J. Nijssen, Ruud T. Frambach, Edwin J. Nijssen. Marketing Strategy: Creating Customer Value Through Strategic Marketing Planning - A Management Approach. – М.: , 0. – 0 с. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с. William J. Pardee. To Satisfy & Delight Your Customer: How to Manage for Customer Value. – М.: , 0. – 0 с. John DeVincentis. Rethinking the Sales Force: Redefining Selling to Create and Capture Customer Value. – М.: , 0. – 0 с. Dan Gooder Richard. Real Estate Rainmaker: Successful Strategies for Real Estate Marketing. – М.: Wiley, 1999. – 336 с. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с. Gerald A. Michaelson, Steven W. Michaelson. Sun Tzu: Strategies for Winning the Marketing War: 12 Essential Principles for Winning the War for Customers. – М.: McGraw-Hill, 2003. – 256 с. Rick Crandall. Celebrate Marketing: Secrets of Success. – М.: , 0. – 0 с. Jo Alice Hughes. The Art of Building a Brand: CEOs from BBDO Worldwide, Global Fluency, Stanton Crenshaw Communications & More on the Secrets Behind Successful Branding . – М.: Aspatore Books, 2002. – 256 с. Eric Viardot. Successful Marketing Strategy for High-Tech Firms. – М.: , 0. – 0 с. Kobi James. Improving Time to Profit: Customer Focused Strategies for Marketing and Sales. – М.: , 0. – 0 с. Michael Levokove, Celeste Levokove. The Selling Edge: Winning over Today's Business Customers. – М.: , 0. – 0 с. Harry Webber. Divide and Conquer : Target Your Customers Through Market Segmentation. – М.: , 0. – 0 с. CIM Coursebook 02/03 Customer Communications in Marketing. – М.: , 0. – 0 с. Mary Christensen, Wayne Christensen. Make Your First Million in Network Marketing: Proven Techniques You Can Use to Achieve Financial Success. – М.: , 0. – 0 с. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с. Donny Lowy. Secrets Of Ebay: Strategies And Tips Used By The Most Successful Ebay Sellers. – М.: , 0. – 0 с. Douglas P. Florzak. The Free Agent Marketing Guide: 100+ Marketing Tips for Free Agents, Independent Consultants, and Freelancers (Successful Independent, 2). – М.: , 0. – 0 с. Jonathan Rosenoer, Douglas Armstrong, J. Russell Gates. The Clickable Corporation: Successful Strategies for Capturing the Internet Advantage. – М.: , 0. – 0 с. Sonya D. Swinton. Star Power: Internet Celebrity : Successful Advertising, Marketing and Promoting to the Entertainment Industry on the Internet. – М.: , 0. – 0 с. Linda Richardson. Stop Telling, Start Selling: How to Use Customer-Focused Dialogue to Close Sales. – М.: , 0. – 0 с. Mark Shonka, Dan Kosch. Beyond Selling Value: A Proven Process to Avoid the Vendor Trap. – М.: , 0. – 0 с. Bill Good. Prospecting Your Way to Sales Success: How to Find New Business by Phone, Fax, Internet, and Other N. – М.: , 0. – 0 с. Philip Max Kay. Compete & WIN in Telecom Sales - A Step-by-Step Guide for Successful Selling. – М.: , 0. – 0 с. Terry Beck. High Performance Selling: Advice, Tatics, and Tools : The Complete Guide to Sales Success. – М.: , 0. – 0 с. Thomas R. Crowel, Thomas Ray Crowel. Simple Selling: Common Sense That Guarantees Your Success. – М.: , 0. – 0 с. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с. Дополнительные результаты Leonard L. Berry. Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success. – М.: Free Press, 2003. – 288 с. R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с. Paul R. Timm. 50 Powerful Ideas You can Use to Keep Your Customers: 3rd Edition. – М.: , 2012. – 184 с. Terry Lydon, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization. – М.: , 2012. – 114 с. Logan Loomis. Both Sides Win! 3 Secrets for Success in Customer Negotiation. – М.: , 2012. – 104 с. Daniel Singer, Douglas Ross, Albert Avery, Daniel Singer, Douglas Ross, Albert Avery. Successful Web Portals in Retail Banking. – М.: , 0. – 0 с. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с. Jason C Guarino. 90 Days To Online Success by Selling on eBay & Amazon Part Time. – М.: , 2012. – 126 с. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с. Jerry Acuff, Wally Wood. The Relationship Edge in Business : Connecting with Customers and Colleagues When It Counts. – М.: , 2004. – 0 с. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с. Lee E. Miller, Jessica Miller. A Woman's Guide to Successful Negotiating: How to Convince, Collaborate, & Create Your Way to Agreement. – М.: , 0. – 0 с. Raleigh Pinskey. 101 Ways Promote Yourself : Tricks Of The Trade For Taking Charge Of Your Own Success. – М.: , 0. – 0 с. James W. Tamm, Ronald J. Luyet. Radical Collaboration: Five Essential Skills to Overcome Defensiveness and Build Successful Relationships. – М.: Collins, 2004. – 336 с. Daniel P. Petrozzo, John C. Stepper. Successful Reengineering (General Engineering). – М.: , 0. – 0 с. Steven L. Katz. Lion Taming: Working Successfully with Leaders, Bosses, and Other Tough Customers. – М.: , 0. – 0 с. Esther Blumenfeld, Lynne Alpern. Humor at Work: The Guaranteed, Bottom-Line, Low Cost, High-Efficiency Guide to Success Through Humor. – М.: Peachtree Publishers, 1993. – 256 с. Roz Usheroff, Roz Usheroff. Customize Your Career: How to Develop a Winning Strategy to Move Up, Move Ahead, or Move On. – М.: , 0. – 0 с. Anthony Johnson. Maximum Effectiveness: Your Guide to Maximum Success in Sales, Marketing, Management, Client Satisfaction, Personal Effectiveness. – М.: , 0. – 0 с. Terry R. Bacon, David G. Pugh. Winning Behavior: What the Smartest, Most Successful Companies Do Differently. – М.: , 0. – 0 с. Martin Posner. Successful Credit Control. – М.: , 0. – 0 с. Svafa Gronfeldt. Customer Oriented Behaviour: The Nature, Impact and Development. – М.: , 0. – 0 с. Lilly Walters. Secrets Successful Speakers: How You Can Motivate, Captivate, and Persuade. – М.: , 0. – 0 с. Thomas F. Wallace, Michael H. Kremzar. ERP:Making It Happen: The Implementers' Guide to Success with Enterprise Resource Planning. – М.: , 0. – 0 с. Morris Rosenthal. Start Your Own Computer Business: Building a Successful PC Repair and Service Business by Supporting Customers and Managing Money. – М.: Foner Books, 2002. – 162 с. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с. PRISCILLA HUFF. 101 Best Home-Based Businesses for Women, 3rd Edition : Everything You Need to Know About Getting Started on the Road to Success (101 Best Home-Based Busineses for Women). – М.: , 0. – 0 с. Ivy F. Hooks, Kristin A. Farry. Customer Centered Products: Creating Successful Products Through Smart Requirements Management. – М.: , 0. – 0 с. Eddy Kay. Thriving in the Shadow of Giants: How to Find Success as an Independent Retailer. – М.: Armarium Press, 2001. – 136 с. Dave Ulrich, Dale Lake. Organizational Capability : Competing from the Inside Out. – М.: , 0. – 0 с. Stanley A. Brown. What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability. – М.: , 0. – 0 с. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с. Ben???? Cathers. Conversations With Teen Entrepreneurs: Success Secrets of the Younger Generation. – М.: , 0. – 0 с. Jeffrey K. Pinto, Pekka Rouhiainen. Building Customer-Based Project Organizations. – М.: , 0. – 0 с. Kenneth L. Hess. Bootstrap: Lessons Learned Building a Successful Company from Scratch. – М.: , 0. – 0 с. John McKean, John McKean. Customers Are People: The Human Touch. – М.: , 0. – 0 с. Carol Carter, Gary Izumo, Sarah Lyman Kravits. The Career ToolKit: Skills for Success (3rd Edition). – М.: , 0. – 0 с. Robert R. Mander, Bob Mander. Sales: Building Lifetime Skills for Success. – М.: , 0. – 0 с. J. Elaine Spear. Salon Client Care: How to Maximize Your Potential for Success. – М.: , 0. – 0 с. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с. Alan S. Cleland, Albert V. Bruno. The Market Value Process : Bridging Customer & Shareholder Value (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с. Ken Segall. Insanely Simple: The Obsession That Drives Apple's Success. – М.: Portfolio Penguin, 2012. – 240 с. Ned Gandevani. How to Become a Successful Trader: The Trading Personality Profile: Your Key to Maximizing Your Profit With Any System. – М.: , 0. – 0 с. Robert L. Jolles. Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force. – М.: Fireside, Simon & Schuster, 0. – 370 с. Jeff Cox, Howard Stevens. Selling the Wheel: Choosing the Best Way to Sell for You, Your Company, Your Customers. – М.: , 0. – 0 с. Bijan Fazlollahi. Strategies for eCommerce Success. – М.: , 0. – 0 с. Feargal Quinn. Crowning the Customer. – М.: Raphel Marketing, 2001. – 160 с. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с. Julie L. Mohr. The Help Desk Audit: Blueprint for Success. – М.: , 2003. – 0 с. Stephen George, Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. – М.: Wiley, 1998. – 254 с. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с. Hank Moore. The High Cost of Doing Nothing: How to avoid troubles and assure success - Painting the Big Picture of Business Knowledge. – М.: , 0. – 0 с. Robert Smith. How to Setup and Operate a Successful Nightclub: An Entrepreneur's Guide to Running a Profitable Club Operation. – М.: , 0. – 0 с. Greg Hutchins. ISO 9000 : A Comprehensive Guide to Registration, Audit Guidelines, and Successful Certification. – М.: , 0. – 0 с. Mai-Lan Tomsen, Ron Faith. Reaching the Interactive Customer: Integrated Services for the Digital World. – М.: , 0. – 0 с. Berton H. Gunter. Making Training Work: How to Achieve Bottom-Line Results and Lasting Success. – М.: , 0. – 0 с. Jeffrey J. Fox. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients. – М.: Hyperion, 2000. – 192 с. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с. Michael Leboeuf. How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age. – М.: , 0. – 0 с. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с. Uly Meixner, Erich Mock. The "OH Norman" Diary: The Moment of Truth - Selling to Your Customer's Needs. – М.: , 0. – 0 с. Hans Peter Brondmo. The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships. – М.: , 0. – 0 с. David P. Snyder. How to Mind Read Your Customers. – М.: , 0. – 0 с. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с. Barry S. Farah, Barry S. Farah. Customer Success. – М.: , 0. – 0 с. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с. George Colombo. Capturing Customers.com. – М.: , 0. – 0 с. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с. Lynn M. Thomas. Irresistible Businesses: Dazzling And Delighting Customers For Life!. – М.: , 0. – 0 с. E. J. Nijssen, Ruud T. Frambach, Edwin J. Nijssen. Marketing Strategy: Creating Customer Value Through Strategic Marketing Planning - A Management Approach. – М.: , 0. – 0 с. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с. William J. Pardee. To Satisfy & Delight Your Customer: How to Manage for Customer Value. – М.: , 0. – 0 с. John DeVincentis. Rethinking the Sales Force: Redefining Selling to Create and Capture Customer Value. – М.: , 0. – 0 с. Dan Gooder Richard. Real Estate Rainmaker: Successful Strategies for Real Estate Marketing. – М.: Wiley, 1999. – 336 с. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с. Jo Alice Hughes. The Art of Building a Brand: CEOs from BBDO Worldwide, Global Fluency, Stanton Crenshaw Communications & More on the Secrets Behind Successful Branding . – М.: Aspatore Books, 2002. – 256 с. Eric Viardot. Successful Marketing Strategy for High-Tech Firms. – М.: , 0. – 0 с. Kobi James. Improving Time to Profit: Customer Focused Strategies for Marketing and Sales. – М.: , 0. – 0 с. Michael Levokove, Celeste Levokove. The Selling Edge: Winning over Today's Business Customers. – М.: , 0. – 0 с. CIM Coursebook 02/03 Customer Communications in Marketing. – М.: , 0. – 0 с. Mary Christensen, Wayne Christensen. Make Your First Million in Network Marketing: Proven Techniques You Can Use to Achieve Financial Success. – М.: , 0. – 0 с. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с. Douglas P. Florzak. The Free Agent Marketing Guide: 100+ Marketing Tips for Free Agents, Independent Consultants, and Freelancers (Successful Independent, 2). – М.: , 0. – 0 с. Sonya D. Swinton. Star Power: Internet Celebrity : Successful Advertising, Marketing and Promoting to the Entertainment Industry on the Internet. – М.: , 0. – 0 с. Linda Richardson. Stop Telling, Start Selling: How to Use Customer-Focused Dialogue to Close Sales. – М.: , 0. – 0 с. Mark Shonka, Dan Kosch. Beyond Selling Value: A Proven Process to Avoid the Vendor Trap. – М.: , 0. – 0 с. Philip Max Kay. Compete & WIN in Telecom Sales - A Step-by-Step Guide for Successful Selling. – М.: , 0. – 0 с. Thomas R. Crowel, Thomas Ray Crowel. Simple Selling: Common Sense That Guarantees Your Success. – М.: , 0. – 0 с. Michael Nick, Kurt Koenig. ROI Selling : Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle. – М.: , 0. – 0 с. Josh Costell. The Science of Sales Success: A Proven System for High Profit, Repeatable Results. – М.: , 0. – 0 с. Successful Images, Inc. The Grantwriter's Start-Up Kit: A Beginner's Guide to Grant Proposals Workbook. – М.: , 0. – 0 с. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: , 0. – 0 с. Sanjiv Purba. Architectures for E-Business Systems: Building the Foundation for Tomorrow's Success. – М.: , 0. – 0 с. Tony Hines. Supply Chain Strategies: Customer Driven and Customer Focused. – М.: , 2004. – 0 с. Bobby Unser. Winners are Driven : A Champion's Guide to Success in Business & Life. – М.: , 2004. – 0 с. Dan Titus. Successful Business Planning in 21 Days: A Complete Business Start-up Guide (Real-World). – М.: , 2003. – 0 с. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с. Gerald L. Manning. Selling Today: Creating Customer Value, Ninth Edition. – М.: , 2003. – 0 с. Dale Midgley. Golden Circle Secrets : How to Achieve Consistent Sales Success Through Customer Values & Expectations. – М.: , 2005. – 0 с. CFP®, CMFC®, RFC, Richard Allison Johnson. Invest Successfully and Protect Your Assets : How to Match Your Investment Plan with Your Life Goals. – М.: , 2004. – 0 с. Daniel J. Polito. The Direct Marketing Cookbook : A Recipe for Getting and Keeping Customers. – М.: , 2004. – 0 с. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с. Karen G. Strouse. Customer-Centered: Telecommunications Services Marketing (Artech House Telecommunications Library). – М.: , 2004. – 0 с. Art Wilson. Building a Successful Selling Organization : The Critical Path to Extraordinary Results. – М.: , 2005. – 0 с. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с. Michael Schell. The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved). – М.: , 2004. – 0 с. John Stanley. Think For Your Customer. – М.: , 2005. – 0 с. Peggi Ridgway. Successful Website Marketing: Worksheets, Forms & Easy Steps for Web Success. – М.: , 2005. – 0 с. Arthur Frederick Sheldon. Successful Selling, Part 2. – М.: , 2003. – 0 с. How to Start a Cleaning Service: Your Step-By-Step Guide to Success. – М.: , 2004. – 0 с. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с. Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с. Gurnek Bains. Meaning, Inc.: The Blueprint for Business Success in the 21st Century. – М.: , 2007. – 224 с. Peter Georgescu, David Dorsey. The Source of Success: Five Enduring Principles at the Heart of Real Leadership. – М.: Jossey-Bass, 2005. – 208 с. Mass Customization: Challenges and Solutions (International Series in Operations Research & Management Science). – М.: , 2006. – 304 с. Gerhard Gschwandtner. Everything I Know About Sales Success: The World's Greatest Business Minds Reveal Their Formulas for Winning the Hearts and Minds. – М.: , 2006. – 256 с. R. Passikoff. Predicting Market Success: New Ways to Measure Customer Loyalty and Engage Consumers With Your Brand. – М.: , 2006. – 256 с. Barry Siskind. Powerful Exhibit Marketing: The Complete Guide to Successful Trade Shows, Conferences, and Consumer Shows. – М.: , 2005. – 301 с. Kathy Aaronson. The Golden Apple: How to Grow Opportunity and Harvest Success. – М.: , 2006. – 192 с. Steve W. Martin. Heavy Hitter Selling: How Successful Salespeople Use Language and Intuition to Persuade Customers to Buy. – М.: , 2006. – 384 с. Ron Mansfield. Launching a Successful eBay Store. – М.: , 2006. – 384 с. Terry Taylor. Residential Integrator's Customer Relations (Residential Integration). – М.: , 2006. – 144 с. Delia Passi. Winning the Toughest Customer: The Essential Guide to Selling to Women. – М.: , 2006. – 176 с. Dan S. Kennedy. The Ultimate Sales Letter: Attract New Customers. Boost Your Sales. – М.: Adams Publishing Group, 2006. – 229 с. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: Morgan Kaufmann, 2003. – 448 с. Custom. Publishing Cd–Rom D1 (WSE). – М.: , 1996. – 0 с. Wiley/Custom. (WCS)Design User Interface ACS 367. – М.: , 2010. – 20 с. Custom Gruetzne. Custom Alzheimer?s – The Complete Guide for Families & Loved Ones. – М.: , 1998. – 320 с. Customer Service Skills For Success. – М.: , 2011. – 0 с. John Wellemin. Successful Customer Care In a Week A Teach Yourself Guide (Teach Yourself: Business). – М.: , 2012. – 128 с. Aiste Altonen and Kalle Altonen. Success Factors of Mass Customization. – М.: LAP Lambert Academic Publishing, 2012. – 160 с. Renny Thomas. A comparison of fruit juice and carbonated drink. – М.: LAP Lambert Academic Publishing, 2013. – 88 с. Лучшие результаты Ничего не найдено Дополнительные результаты Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г. Образцы работ
Задайте свой вопрос по вашей теме
Контакты
Поделиться
Мы в социальных сетях
Реклама
Отзывы
Вячеслав Спасибо все без единой ошибки!
