Результаты поиска

Лучшие результаты

1. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
   

Дополнительные результаты

1. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
2. Hanna-Reetta Hirvonen, Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA: Evaluation of Microsoft Dynamics CRM system and its effectiveness in HAAGA-HELIA. – М.: , 2012. – 60 с.
   
3. Encyclopedia of Human Resource Management, Key Topics and Issues (Volume 1). – М.: , 2012. – 512 с.
   
4. Richard T. Herschel. Organizational Applications of Business Intelligence Management: Emerging Trends. – М.: , 2012. – 312 с.
   
5. Evan M. Berman, James S. Bowman, Jonathan P. West, Montgomery R. Van Wart. Human Resource Management in Public Service: Paradoxes, Processes, and Problems. – М.: , 2012. – 552 с.
   
6. Nancy J. Niles. Basic Concepts Of Health Care Human Resource Management. – М.: , 2012. – 364 с.
   
7. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
8. Esme E. Faerber. Fundamentals of The Bond Market. – М.: , 0. – 0 с.
   
9. The Professional Handbook of Financial Risk Management. – М.: , 0. – 0 с.
   
10. C. Lynn Northrup, C. Northrup. Dynamics of Profit Focused Accounting: Dynamics Of Profit-focused Accounting. – М.: , 0. – 0 с.
    
11. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
    
12. Key Account Management: Learning Form Supplier & Customer Perspectives. – М.: , 0. – 0 с.
    
13. Michael Kay. Change on the Run : Competing through e-Leadership. – М.: , 0. – 0 с.
    
14. Susan L. Giles, Edward J. Blakely. Fundamentals of Economic Development Finance. – М.: , 0. – 0 с.
    
15. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
    
16. Andrew Pettigrew, Howard Thomas, Richard Whittington. Handbook of Strategy and Management. – М.: , 0. – 0 с.
    
17. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
18. J. Davidson Frame, J. Davidson Frame. Project Management Competence: Building Key Skills for Individuals, Teams, and Organizations. – М.: , 0. – 0 с.
    
19. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
    
20. Nancy Hyer, Urban Wemmerlov. Reorganizing the Factory: Competing Through Cellular Manufacturing. – М.: , 0. – 0 с.
    
21. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
    
22. Bob Brotherton. The Handbook of Contemporary Hospitality Management Research. – М.: , 0. – 0 с.
    
23. Michael J. Crames, Herbert S. Edelman, Andrew A. Kress. The Fundamentals of Bankruptcy and Corporate Reorganization. – М.: , 0. – 0 с.
    
24. Eugene F. Brigham, Joel F. Houston. Fundamentals of Financial Management With Infotrac: Concise. – М.: , 0. – 0 с.
    
25. Steve Lumby, Christopher Jones. Fundamentals of Investment Appraisal. – М.: , 0. – 0 с.
    
26. Richard Horwitz. Hedge Fund Risk Fundamentals: Solving the Risk Management and Transparency Challenge. – М.: , 0. – 0 с.
    
27. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
    
28. Douglas Lambert, James R Stock, Lisa M. Ellram. Fundamentals of Logistics. – М.: , 0. – 0 с.
    
29. Hoggkinson. The Competent Organization: A Psychological Analysis of the Strategic Management Process (Managing Work and Organizations). – М.: , 0. – 0 с.
    
30. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с.
    
31. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
    
32. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
33. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
34. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
35. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
36. Gary Hawkins. Building the Customer Specific Retail Enterprise. – М.: , 0. – 0 с.
    
37. Richard J. Schonberger. Building a Chain of Customers: Linking Business Functions to Create World Class Company. – М.: , 0. – 0 с.
    
38. Steven Dworman. $12 Billion of Inside Marketing Secrets Discovered Through Direct Response Television Sales. – М.: SDE, Inc., 2003. – 328 с.
    
39. David A. Reid, Richard E., Ph.D. Plank, David A., Ph.D. Reid. Fundamentals of Business Marketing Research (The Foundation Series in Business Marketing). – М.: , 0. – 0 с.
    
40. Linda Richardson. Stop Telling, Start Selling: How to Use Customer-Focused Dialogue to Close Sales. – М.: , 0. – 0 с.
    
41. Tony Hines. Supply Chain Strategies: Customer Driven and Customer Focused. – М.: , 2004. – 0 с.
    
42. John T. Mentzer. Fundamentals of Supply Chain Management: Twelve Drivers of Competitive Advantage. – М.: , 2004. – 0 с.
    
43. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
    
44. Edward G. Keating. Challenges in Defense Working Capital Fund Pricing : Analysis of the Defense Finance and Accounting Service. – М.: , 2003. – 0 с.
    
45. Kari A. Russ. Wireless Leadership Strategies: Industry Insiders on Cutting Costs and Growing Profits while Staying Customer-Focused. – М.: , 2005. – 0 с.
    
46. Karen A. Horcher. Essentials of Financial Risk Management (Essentials Series). – М.: , 2005. – 0 с.
    
47. Stephen A. Ross. Fundamentals of Corporate Finance Standard Edition w/Student CD ROM + PowerWeb + S&P + Free Student Problem Manual + Free Excel Tutor CD + Free GradeSummit Demo/sample. – М.: , 2003. – 0 с.
    
48. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
49. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
50. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
    
51. Peter Christoffersen. Elements of Financial Risk Management. – М.: , 2003. – 0 с.
    
52. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
    
53. William Frost. ABCs of Activity Based Management : Crushing Competition Through Performance Improvement. – М.: , 2005. – 0 с.
    
54. The Practice of Supply Chain Management : Where Theory and Application Converge (International Series in Operations Research & Management Science). – М.: , 2003. – 0 с.
    
55. Fundamentals of Business Marketing Research (The Foundation Series in Business Marketing). – М.: , 2004. – 0 с.
    
56. Tim McManus. Success Behaviors of Highly Talented Managers : What Great Managers Actually Do. – М.: , 2005. – 0 с.
    
57. Bruce Porteous, Pradip Tapadar. Economic Capital and Financial Risk Management for Financial Services Firms and Conglomerates (Finance and Capital Markets). – М.: , 2005. – 300 с.
    
58. Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с.
    
59. Ralph Stair, George Reynolds. Fundamentals of Information Systems. – М.: Course Technology, 2007. – 488 с.
    
60. Gail H Jack. The Business of Child Care: Management and Financial Strategies. – М.: , 2004. – 160 с.
    
61. Tim Riesterer, Diane Emo. Customer Message Management: Increasing Marketing's Impact on Selling (American Marketing Association). – М.: , 2006. – 192 с.
    
62. Eugene F. Brigham, Joel F. Houston. Fundamentals of Financial Management (Concise Edition with Thomson ONE - Business School Edition and TVM Card). – М.: , 2006. – 672 с.
    
63. R. Charles Moyer, James R. McGuigan, Ramesh P. Rao. Fundamentals of Contemporary Financial Management (with Thomson ONE, Business School Edition). – М.: , 2006. – 656 с.
    
64. David Loader. Fundamentals of Global Operations Management (Securities Institute). – М.: , 2006. – 448 с.
    
65. Stuart Levine. The Six Fundamentals of Success: The Rules for Getting It Right for Yourself and Your Organization. – М.: , 2006. – 256 с.
    
66. Andrew J. DuBrin. Fundamentals of Organizational Behavior. – М.: , 2006. – 448 с.
    
67. John Crawford. The Culture of Evaluation in Library and Information Services. – М.: Chandos Publishing (Oxford) Ltd., 2006. – 204 с.
    
68. Amit Mitra. Fundamentals of Quality Control and Improvement. – М.: , 2008. – 700 с.
    
69. Amit Mitra. Fundamentals of Quality Control and Improvement, Student Solutions Manual. – М.: , 2008. – 232 с.
    
70. J. Rodney Turner. The Handbook of Project-based Management. – М.: , 2008. – 452 с.
    
71. Jonathan Berk, Peter DeMarzo, Jarrad Harford. Fundamentals of Corporate Finance plus MyFinanceLab Student Access Kit (MyFinanceLab Series). – М.: , 2008. – 822 с.
    
72. Czinkota, Ronkainen, Moffett. Fundamentals of International Business. – М.: , 2008. – 391 с.
    
73. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
74. Ivanka Menken, Claire Engle, Jackie Brewster. ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management. – М.: , 2008. – 216 с.
    
75. The Editors of Community Association Management Insider. Community Association Management Answer Book. – М.: , 2008. – 171 с.
    
76. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с.
    
77. Paul Sanghera. Fundamentals of Effective Program Management: A Process Approach Based on the Global Standard. – М.: , 2008. – 344 с.
    
78. Gerard Blokdijk, Ivanka Menken. Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action. – М.: , 2008. – 116 с.
    
79. Eugene F. Brigham, Joel F. Houston. Fundamentals of Financial Management (with Thomson ONE - Business School Edition). – М.: , 2009. – 800 с.
    
80. Tena B. Crews. Fundamentals of Insurance. – М.: , 2009. – 0 с.
    
81. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с.
    
82. JOHN CHIBAYA MBUYA. CREDIT RISK FUNDAMENTALS: CREDIT RISK MANAGEMENT. – М.: , 2010. – 92 с.
    
83. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с.
    
84. Janet Walker. CIMA Revision Cards Fundamentals of Management Accounting. – М.: , 2010. – 112 с.
    
85. Janet Walker. CIMA Revision Cards Fundamentals of Management Accounting. – М.: , 2010. – 154 с.
    
86. Jo Avis. CIMA eSuccess CD Fundamentals of Management Accounting. – М.: , 2010. – 0 с.
    
87. Daniel A. Strachman. The Fundamentals of Hedge Fund Management: How to Successfully Launch and Operate a Hedge Fund. – М.: Wiley, 2007. – 192 с.
    
88. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с.
    
89. Ralph W. Battles. Fundamentals of Agribusiness Finance. – М.: , 2000. – 320 с.
    
90. Boaz Ronen. Focused Operations Management for Health Services Organizations. – М.: , 2006. – 384 с.
    
91. Nick Christians. Fundamentals of Turfgrass Management. – М.: , 1998. – 312 с.
    
92. Fundamentals Of Human Resource Management - Global Edition. – М.: , 2011. – 0 с.
    
93. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
    
94. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
    
95. Fundamentals Of Investments. – М.: , 2011. – 0 с.
    
96. Fundamentals Of Management. – М.: , 2011. – 0 с.
    
97. Fundamentals Of Sales Management For The Newly Appointed Sales Manager. – М.: , 2011. – 224 с.
    
98. Donald Gross, John F. Shortle, James M. Thompson, Carl M. Harris. Fundamentals of Queueing Theory. – М.: Wiley-Interscience, 2008. – 528 с.
    
99. Mark Gillenson. Fundamentals of Database Management Systems. – М.: John Wiley and Sons, Ltd, 2012. – 416 с.
    
100. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
     
101. REILLY. AMA BUSINESS BOOT CAMP: MANAGEMENT AND LEADERSHIP FUNDAMENTALS THAT WILL SEE YOU SUCCESSFULLY THROUGH YOUR CAREER. – М.: , 2013. –  с.
     
102. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
     
103. Rifat Mahmud. Overview of Administrative Issues in the Civil Service of Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
104. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
105. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
106. Zeinab Movahedi. Autonomic Network Management Fundamentals. – М.: LAP Lambert Academic Publishing, 2014. – 140 с.
     
107. Mohammad Sadegh Ghasemi. Improving Customer Knowledge Management through online games. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
     
108. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
109. Teshome Megersa Bekele and Zhu Weihua. Automatic Conversion of Service Models into Web Services. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
110. Laszlo Berenyi. Fundamentals of Quality Management. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
111. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
112. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
113. Joash Mageto,Michael Chirchir and Thomas Ombati. Fundamentals of Inventory Management. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
114. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
     
115. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
116. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
117. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
118. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
119. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
120. Karunaratna A.C. An Examination of the Determinants of Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
     
121. Raj Shravanthi Andukuri and Ajjan N. Analysis of Customer Perception, Expectation and the Service Gap. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
     
122. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
     
123. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
124. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
125. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
126. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
127. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
     
128. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
129. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
130. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
131. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
132. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
133. Eugene I. Pradeepkumar J. and Panchanatham N. Issues and Strategies of Managing E-learning Services. – М.: LAP Lambert Academic Publishing, 2014. – 252 с.
     
134. V. Maha Lakshmi and M.G. Saravana Raj. Customer Perception about Value Added Services Rendered by Banks. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
     
135. Faustino Taderera. Fundamentals of Management. – М.: LAP Lambert Academic Publishing, 2010. – 552 с.
     
136. Tohid Kachwala and Dr. B Prajapati. Study of Impact of Quality Management Practices in Services Companies. – М.: LAP Lambert Academic Publishing, 2011. – 460 с.
     
137. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
138. Ammisetty Veeraswamy. Fundamentals Of Web Technologies. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
     
139. Mudassar Ali. CRM activities in the growth and expansion of hotel industry. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
140. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
7. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
8. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
9. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
10. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
11. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
12. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
13. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
14. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
15. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
16. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
17. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
18. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
19. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
20. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
21. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
22. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
23. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
24. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
25. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.
26. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
27. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
28. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
29. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.