Результаты поиска

Лучшие результаты

1. M Palani Natha Raja. Measuring Quality in Healthcare services. – М.: LAP Lambert Academic Publishing, 2011. – 220 с.
   
2. Ran Tao and Tao Chen. The Quality Assessment of Public Health Services in China. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
   
3. Zia Ullah. Healthcare Service Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 456 с.
   

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
3. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
   
4. Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. Services Marketing. – М.: , 0. – 0 с.
   
5. William Rice-Johnston. Tactical Management: A Management Model for Challenging Times. – М.: International Thomson Business Press, 1999. – 420 с.
   
6. A.F., M.D. Al-Assaf, June A., R.N. Schmele. The Textbook of Total Quality in Healthcare. – М.: , 0. – 0 с.
   
7. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
   
8. Barbara Lehman. Reaching Women: The Way to Go in Marketing Healthcare Services. – М.: , 0. – 0 с.
   
9. Production Practices and Quality Assessment of Food Crops : Volume 3: Quality Handling and Evaluation. – М.: , 2004. – 0 с.
   
10. John S Oakland. Oakland on Quality Management, Third Edition. – М.: , 2004. – 0 с.
    
11. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с.
    
12. Keith Jahn, Rebecca Lawson. Transforming IT: A Five-Step Plan for Adopting a Service-Centric IT Model. – М.: , 2008. – 126 с.
    
13. Air Pollution Modeling and its Application XX (NATO Science for Peace and Security Series C: Environmental Security). – М.: , 2010. – 552 с.
    
14. Byron Keating. Multichannel Service Relationships: Toward an Integrated Model. – М.: , 2010. – 308 с.
    
15. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
16. Masahide Kondo, Barbara McPake. AN ECONOMIC ANALYSIS OF DIRECT PAYMENT FOR HEALTH SERVICES: IN URBAN ZAMBIA: IMPLICATIONS FOR EQUITY. – М.: , 2010. – 432 с.
    
17. Thomas E. Catanzaro DVM, MHA, FACHE. Veterinary Healthcare Services. – М.: , 2000. – 168 с.
    
18. Zili Yang. Strategic Bargaining and Cooperation in Greenhouse Gas Mitigations– An Integrated Assessment Modeling Approach. – М.: , 2008. – 216 с.
    
19. James R. Hitchner. Valuation of Healthcare Service Businesses. – М.: , 2010. – 256 с.
    
20. Service Systems Implementation (Service Science: Research and Innovations in the Service Economy). – М.: , 2011. – 307 с.
    
21. Dong-Joo Moon. Congestion-Prone Services under Quality Competition: A Microeconomic Analysis (Advances in Spatial Science). – М.: , 2011. – 580 с.
    
22. Rudolf H. Czekalla. ISO/TS 16949:2002 Information Tool and Documentation Model for Quality Management Systems for Automotive-Parts Manufacturers. – М.: , . –  с.
    
23. Shivani Tyagi. Air Quality Assessment. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
    
24. Priyanka Devunuri and Uday Chaitanya Dornadula. No-Reference Image Quality Assessment in Contourlet Domain. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
25. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
26. Elez Shenhar and Ilan Shallom. Uniform Non-Intrusive Speech Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
27. XUNQI YU. Forward Error Correction (FEC) Coding in Video Network Transmission. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
    
28. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
29. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
30. Deepak Kamde,Satish N. Desai and B. Kondraivendhan. Service Life Prediction Model for Reinforced concrete Structures. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
31. Lester Kwiatkowski. Monitoring and Modelling Emissions of UK Road Transport. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
    
32. Deeksha Katyal. Groundwater quality assessment by index mapping. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
    
33. Nicholas Ajwang'. Access and Utilization of Healthcare services. – М.: LAP Lambert Academic Publishing, 2013. – 156 с.
    
34. Nandish Upadhyay. Quality of Service Provided by Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
35. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
36. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
37. S. N. Mukhopadhyay. e–Governance Service Quality Assessment. – М.: Scholars' Press, 2013. – 488 с.
    
38. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
39. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
40. Abdel Karim Fuad Kitana. An Assessment on the Services Provided by Sharjah University Libraries. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
    
41. Rodolfo Nillo,Antonio Madrid and Adriano Esguerra. RAINWATER HARVESTING, QUALITY ASSESSMENT AND UTILIZATION IN REGION 1. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
42. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
43. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
44. Khaled Alsaleh and Graeme Paton. Bioaccessibility of Cu and risk assessment models. – М.: LAP Lambert Academic Publishing, 2015. – 52 с.
    
45. Rixin Jamtsho. External Quality Assessment Scheme for District Laboratories in Bhtuan. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
46. Dr. Muhammad Aslam Tahir. Water Quality Assessment. – М.: LAP Lambert Academic Publishing, 2010. – 260 с.
    
47. Hemant Pathak. Multivariate statistics: An approach for Water quality assessment. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
48. Shagufta Fahmid. Quality Assessment of Fresh Milk. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
49. Benjamin Onozeyi Demilade Dimowo. Water Quality Assessment Of River Ogun, Abeokuta, Southwestern Nigeria. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
50. Beenu Raj,Dr. Abhya Kumar Singh ( Sr. Scientist- CIMFR Dhanbad) and Dr. A. K. Giri ( Associate prof. Geo-Environmental Study and Groundwater Quality Assessment. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    
51. Ngo Tho Hung. Urban air quality modeling and management in Hanoi, Vietnam. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
    
52. Fanny Saruchera. Delivering Quality Service - A Pharmaceuticals Sector's Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
53. Hala Ali. Patients' Perceptions as Indicators of Quality of Nursing Services. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
54. Betty Walton. Wraparound Services in Developing Systems of Care. – М.: LAP Lambert Academic Publishing, 2011. – 220 с.
    
55. Ali Medabesh. Customer Comfort as a Marketing Construct in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
    
56. Aleksey Peschansky. Semi-Markov Models of One-Server Loss Queues with Recurrent Input. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
    
57. Abel Pinto. QRAM Qualitative Occupational Safety Risk Assessment Model. – М.: LAP Lambert Academic Publishing, 2015. – 204 с.
    
58. Prosun Kumar Ghosh and . Molla Mohammad Shafiqur Rahman. Hydrochemical Characteristics and Quality Assessment of Supply Water. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
59. Rishiraj Dutta. A Spatio Temporal Analysis of Tea Productivity and Quality in NE India. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
60. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
61. ROGER A. ATINGA. A CRITIQUE OF QUALITY HEALTHCARE MANAGEMENT IN GHANAIAN HOSPITALS. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
    
62. Isaac Akuamoah Boateng and Irene Akuamoah Boateng. Cost of maternal healthcare service utlised by NHIS clients in Ghana. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
63. Melkamu Fenta. Maternal Heath Care Services. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
64. Karen Lottis. Engaging the Liminal: Indigenous Perceptions of the Healthcare System. – М.: Scholars' Press, 2014. – 216 с.
    
65. Muhanad Hatamleh and Ahed Al-Wahadni. Public Private Partnership in Healthcare Services. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
    
66. Jafar Sadegh Tabrizi. Improving Health Care Quality. – М.: LAP Lambert Academic Publishing, 2010. – 192 с.
    
67. Aikan Akanov,Tilek Meimanaliev and Serik Meirmanov. Choosing the optimal model of health care for developing countries. – М.: LAP Lambert Academic Publishing, 2015. – 108 с.
    
68. Rishav Shiv Ranjan and Sumedha Singh. A Report on Rajasthan Jannani Shishu Suraksha Yojna & NRHM. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
    
69. M Palani Natha Raja. Measuring Quality in Healthcare services. – М.: LAP Lambert Academic Publishing, 2011. – 220 с.
    
70. Enakshi Ganguly and Bishan Swaroop Garg. Quality Assurance of Primary Health Care. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
71. Hamideh Zahmatkesh and Kourosh Akef. "City of Glass"translation,assessing based on House's TQA model. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
    
72. Maryam Hafizi and Kourosh Akef. Translation Quality Assessment of Hedayat's Blind Owl. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
73. Atefeh Ebrahimi Alavikolaei. A Text Type Approach Towards Translation Quality Assessment. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
    
74. Alireza Oraie Islami and Bahlol Salmani. Discourse and Religious Texts Translation. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
    
75. Neila Rjaibi. On The Assessment of Quality Teaching Processes. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
    
76. Fatimah Abdullahi. Design and Implementation of a Web-Based GIS. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
77. Aida Koni. Service Quality of Higher Education in Palestine. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
    
78. M Palani Natha Raja and Ashwani Kumar. Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 216 с.
    
79. Drake Patrick Mirembe. Security Framework for Telemedicine, eHealth, and Wellness Services. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
    
80. Afroza Bulbul and Obaidur Rahman. Service Quality of Muslim Aid UK-Bangladesh Field Office. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
81. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
82. S. Mahendrakumar and V.G. Siddaraju. A Comparative Study of Public and Private Healthcare Services. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
83. Boca Gratiela Dana. Quality Management Modelling. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
84. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
85. Sabina Lajiq and Elvira Efendic. Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
86. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
87. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
88. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
89. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
90. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
91. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
92. Augustine Awuah Peprah. Healthcare Delivery in Sub-Saharan Africa. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
93. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
94. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
95. Mahboubeh Salehi. Service Quality in Iran's Hotels. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
96. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
97. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
98. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
99. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
100. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
101. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
     
102. Dr. Gamal Sayed Abdelaziz. Service Quality Dimensions. – М.: LAP Lambert Academic Publishing, 2010. – 436 с.
     
103. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
104. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
105. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
106. R. Kavitha. Service Quality Measurement in Health Care System. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
107. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
108. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
109. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
     
110. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
111. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
112. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
113. Funmilayo Araloyin. Service Quality Delivery in Real Estate Agency in Lagos Metropolis. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
114. Nandish Upadhyay and Karishma Patel. Consumer Preference and Service Quality Provided by Hotels in Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
115. Ran Tao and Tao Chen. The Quality Assessment of Public Health Services in China. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
116. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
117. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
118. Syed Muhammad Irfan. Patient Perception about Service Quality in Public & Private Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
119. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
120. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
121. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
122. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
123. Zia Ullah. Healthcare Service Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 456 с.
     
124. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
125. Anna Bella Siriban-Manalang. Total Quality Management Assessment Model For Manufacturing Companies. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
     
126. Tohid Kachwala and Dr. B Prajapati. Study of Impact of Quality Management Practices in Services Companies. – М.: LAP Lambert Academic Publishing, 2011. – 460 с.
     
127. Farzaneh Mola. Service Management. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
128. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
129. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
130. Djalalie Itana Ayana. Perception of Service Quality and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
131. Mohamad Kazar Razali and Zainab Khalifah. Tourists Perception of Service Quality at Nature Park. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
132. Md. Kamal Hussain. Introduction To Healthcare Service Management. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
     
133. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
134. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.
     
135. MOHHIDIN OTHMAN. THE IMPACT OF ORGANIZATIONAL CULTURE ON INTERNAL SERVICE QUALITY. – М.: LAP Lambert Academic Publishing, 2010. – 384 с.
     
136. Bishnu Prasad Neupane. Service Quality Assessment in Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
137. Mercy Onwuama. Healthcare Services in the Lagos Nigeria Textile Industry. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
     
138. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
139. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
140. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Автоматизация функционально-стоимостного управления с применением Hyperion Business Modeling. Д. Исаев, М. Перьков, "Финансовая газета. Региональный выпуск", № 41, 42, октябрь 2004.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
9. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
10. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.