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Лучшие результаты

  1. Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. IT Services: Costs, Metrics, Benchmarking and Marketing. – М.: Prentice Hall Ptr, 2000. – 240 с.
  2. Dick Lee, David J. Mangen, Bob Thompson. Multi-function CRM Software: How good is it?. – М.: , 0. – 0 с.
  3. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.
  4. Michael Nick, Kurt Koenig. ROI Selling : Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle. – М.: , 0. – 0 с.
  5. Kathleen E. Monahan. Balanced Measures for Strategic Planning: A Public Sector Handbook. – М.: , 0. – 0 с.
  6. Dennis W. Organ. Organizational Citizenship Behavior : Its Nature, Antecedents, and Consequences (Foundations for Organizational Science). – М.: , 2005. – 0 с.
  7. James J. DePillo. Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking. – М.: , 2004. – 0 с.
  8. Nigel Hill, John Brierley, Rob Macdougall. How to Measure Customer Satisfaction. – М.: Gower Publishing Company, 2004. – 152 с.
  9. Bernd Stauss. Complaint Management : The Heart of CRM. – М.: , 2005. – 0 с.
  10. Donna C.S. Summers. Six Sigma: Basic Tools and Techniques (NetEffect). – М.: , 2006. – 416 с.
  11. Greg Brue. Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization. – М.: McGraw-Hill, 2005. – 64 с.
  12. Lloyd Corder. The Snapshot Survey: Quick, Affordable Marketing Research for Every Organization. – М.: , 2006. – 288 с.
  13. Dennis W. Organ, Philip M. Podsakoff, Scott B. (Bradley) MacKenzie. Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences (Foundations for Organizational Science). – М.: , 2005. – 360 с.
  14. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с.
  15. Sarah Cook. The Essential Guide to Employee Engagement: Better Business Performance through Staff Satisfaction. – М.: , 2008. – 224 с.
  16. Douglas W. Hubbard. How to Measure Anything: Finding the Value of Intangibles in Business. – М.: Wiley, 2010. – 320 с.
  17. ANTONIO LOBO. Marketing of Luxury Cruise Liners: Segmentation, Satisfaction and Future Patronage of Cruise Travellers. – М.: , 2010. – 164 с.
  18. Applied Software Measurement. – М.: , 2011. – 662 с.
  19. Douglas W. Hubbard. How to Measure Anything: Finding the Value of Intangibles in Business. – М.: Wiley, John Wiley and Sons, Ltd, 2014. – 432 с.
  20. Jibin Johnson. Role of Line Delivery Performance in Supply Chain Management. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
  21. Zahra Sadeghi and Hadi Farid. Customer Behavior and Online Satisfaction: Impacts of Critical Factors. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
  22. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
  23. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
  24. ANTONIO LOBO. Marketing of Luxury Cruise Liners. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
  25. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
  26. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
  27. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
  28. Rakesh Singh. Effective Customer Orientation in Salespeople: Evidences from India. – М.: LAP Lambert Academic Publishing, 2014. – 192 с.
  29. Pravin Kumar Bhoyar. Effectiveness of FMCG Distribution Channels. – М.: LAP Lambert Academic Publishing, 2013. – 256 с.
  30. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.

Дополнительные результаты

  1. Brad Schepp, Debra Schepp. How to Find a Job on LinkedIn, Facebook, Twitter and Google+ 2/E. – М.: , 2012. – 256 с.
  2. Mr. John M Cassidy Jr. What Is Web Analytics And How To Get Started: An Introduction To The Web Analytics Process. – М.: , 2012. – 198 с.
  3. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
  4. Alan Fairweather. How to Make Sales When you Don't Like Selling. – М.: , 2012. – 160 с.
  5. David Snyder. How To Hire A Champion: Insider Secrets To Find, Select, and Keep Great Employees. – М.: , 2012. – 364 с.
  6. Steve Humphreys. How to Discover your Perfect Career: The Easy Way. – М.: , 2012. – 50 с.
  7. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
  8. Su Blakeley. How to Win With Mobile Marketing: Are You Showing Up on 5 Billion Phones? (Volume 1). – М.: , 2012. – 120 с.
  9. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
  10. Ghulam Syed Khanvri. Happiness and Welfare Economics: Significant Lessons to Measure a Social Welfare and Happiness. – М.: , 2012. – 100 с.
  11. James Wedmore. The YouTube Marketing Book: How To Build Your Brand and Grow Your Business on the World's 3rd Largest Website (Volume 1). – М.: , 2012. – 76 с.
  12. Michael Miller. B2B Digital Marketing: Using the Web to Market Directly to Businesses (Que Biz-Tech). – М.: , 2012. – 368 с.
  13. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с.
  14. Thomas Lundqvist. Law of sales - how to get the customer to buy. – М.: , 2012. – 146 с.
  15. Arlene S. Hirsch. How to Be Happy at Work: A Practical Guide to Career Satisfaction. – М.: , 0. – 0 с.
  16. Alan L. Sklover. Fired, Down-Sized, or Laid-Off: What Your Employer Doesn't Want You to Know About How to Fight Back. – М.: , 0. – 0 с.
  17. William C., Ph.D. Byham, Jeff Cox. Zapp! The Lightning of Empowerment: How to Improve Productivity, Quality, and Employee Satisfaction. – М.: , 0. – 0 с.
  18. Brian Tracy. Create Your Own Future: How to Master the 12 Critical Factors of Unlimited Success. – М.: Wiley, 2002. – 288 с.
  19. Rick Segel, Darren LaCroix. Laugh & Get Rich: How to Profit from Humor in Any Business. – М.: , 0. – 0 с.
  20. Roger J. Dow. Turned On : Eight Vital Insights to Energize Your People, Customers, and Profits. – М.: , 0. – 0 с.
  21. Lee E. Miller, Jessica Miller. A Woman's Guide to Successful Negotiating: How to Convince, Collaborate, & Create Your Way to Agreement. – М.: , 0. – 0 с.
  22. RON WILLINGHAM. Integrity Selling for the 21st Century : How to Sell the Way People Want to Buy. – М.: , 0. – 0 с.
  23. Economist Books. Desk Companion : How to Measure, Convert, Calculate and Define Practically Anything (Economist Series). – М.: , 0. – 0 с.
  24. Paul D. Tieger, Barbara Barron-Tieger. The Art of SpeedReading People: How to Size People Up and Speak Their Language. – М.: Little, Brown and Company, 1999. – 224 с.
  25. Bob Popyk. Here's My Card: How to Network Using Your Business Card to Actually Create More Business. – М.: , 0. – 0 с.
  26. Roz Usheroff, Roz Usheroff. Customize Your Career: How to Develop a Winning Strategy to Move Up, Move Ahead, or Move On. – М.: , 0. – 0 с.
  27. Adrian J. Slywotzky. Value Migration: How to Think Several Moves Ahead of the Competition. – М.: Harvard Business School Press, 1996. – 326 с.
  28. Mikelann R. Valterra, Barbara Stanny. Why Women Earn Less: How to Make What You're Really Worth. – М.: , 0. – 0 с.
  29. Frederick G. Harmon. Playing For Keeps: How the World's Most Aggressive and Admired Companies Use Core Values to Manage, Energize, and Organize Their People, and Promote, Advance, and Achieve Their Corporate Missions. – М.: , 0. – 0 с.
  30. Lynda Goldman, Goldman Smythe. How to Make a Million Dollar First Impression. – М.: , 0. – 0 с.
  31. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
  32. Peg Pickering, Jonathan How to Make the Most of Your Workday Clark. How to Make the Most of Your Workday. – М.: , 0. – 0 с.
  33. Jerome A. Colletti, Mary S. Fiss. Compensating New Sales Roles : How to Design Rewards That Work in Today's Selling Environment. – М.: , 0. – 0 с.
  34. John Madden. "Leap, Don't Sleep!" How To Get Different Results By Doing Something Different. – М.: , 0. – 0 с.
  35. Judith Hale. Performance Based Evaluation: Tools and Techniques to Measure the Impact of Training. – М.: , 0. – 0 с.
  36. Jack Phillips, Ron Stone. How to Measure Training Results : A Practical Guide to Tracking the Six Key Indicators. – М.: , 0. – 0 с.
  37. Robert Spector. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers. – М.: Perseus Books Group, 2003. – 304 с.
  38. Eddy Kay. Thriving in the Shadow of Giants: How to Find Success as an Independent Retailer. – М.: Armarium Press, 2001. – 136 с.
  39. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
  40. Peter Vervest, Al Dunn. How to Win Customers in the Digital World: Total Action or Fatal Inaction. – М.: , 0. – 0 с.
  41. James Highlands. How to Make Money with ISO 9000: A Guide to Profitable Quality Management. – М.: , 0. – 0 с.
  42. Victoria Bush. How to Create the Perfect Eyebrow. – М.: , 0. – 0 с.
  43. James K. Hickel. The Cost-Effective Organization: How to Create It How to Maintain It. – М.: , 0. – 0 с.
  44. Walt Thrun. Maximizing Profit: How to Measure the Financial Impact of Manufacturing Decisions. – М.: , 0. – 0 с.
  45. Noel Bruton. How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers. – М.: Butterworth-Heinemann, 0. – 372 с.
  46. Thomas K. Wentz, Sally Francis. Transformational Change: How to Transform Mass Production Thinking to Meet the Challenge of Mass Customization. – М.: , 0. – 0 с.
  47. Ray W., P.E. Wilson, Paul Harsin. Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor). – М.: , 0. – 0 с.
  48. Jeffrey J. Fox. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients. – М.: Hyperion, 2000. – 192 с.
  49. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
  50. Michael Leboeuf. How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age. – М.: , 0. – 0 с.
  51. David P. Snyder. How to Mind Read Your Customers. – М.: , 0. – 0 с.
  52. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
  53. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с.
  54. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
  55. William J. Pardee. To Satisfy & Delight Your Customer: How to Manage for Customer Value. – М.: , 0. – 0 с.
  56. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с.
  57. Marcia Yudkin. Internet Marketing for Less Than $500 Year: How to Attract Customers and Clients Online Without Spending a Fortune. – М.: , 0. – 0 с.
  58. Roger Haywood. Manage Your Reputation: How to Plan Public Relations to Build and Protect the Organization's Most Powerful Asset. – М.: , 0. – 0 с.
  59. Kathleen E. Monahan. Balanced Measures for Strategic Planning: A Public Sector Handbook. – М.: , 0. – 0 с.
  60. Karen Ann Rolcik, Mark Warda, Karen Rolcik, Mark How to Form a Corporation in Florida Warda. How to Form a Corporation in Ohio (Legal Survival Guides). – М.: , 0. – 0 с.
  61. Virginia Andersen, Virginia Andersen. How to Do Everything with Access 2002. – М.: , 0. – 0 с.
  62. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
  63. Dale Midgley. Golden Circle Secrets : How to Achieve Consistent Sales Success Through Customer Values & Expectations. – М.: , 2005. – 0 с.
  64. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
  65. Nigel Hill, John Brierley, Rob Macdougall. How to Measure Customer Satisfaction. – М.: Gower Publishing Company, 2004. – 152 с.
  66. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с.
  67. Diane Berenbaum, Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time withMAGIC. – М.: , 2007. – 224 с.
  68. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
  69. R. Passikoff. Predicting Market Success: New Ways to Measure Customer Loyalty and Engage Consumers With Your Brand. – М.: , 2006. – 256 с.
  70. John Tschohl. Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less. – М.: , 2005. – 111 с.
  71. Richard Koch. The 80/20 Individual: How to Build on the 20% of What You do Best. – М.: , 2005. – 256 с.
  72. Ray Pelletier. It's All About Service: How to Lead Your People to Care for Your Customers. – М.: , 2005. – 256 с.
  73. Thomas A. Cook. Global Sourcing Logistics: How to Manage Risk And Gain Competitive Advantage in a Worldwide Marketplace. – М.: , 2006. – 378 с.
  74. David L Hancock. Guerrilla Marketing for Mortgage Brokers: How to Steal Customers From Your Competition. – М.: , 2004. – 208 с.
  75. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с.
  76. Abaete de Azevedo, Ricardo Pomeranz. Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing. – М.: , 2008. – 240 с.
  77. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с.
  78. Sarah Cook. The Essential Guide to Employee Engagement: Better Business Performance through Staff Satisfaction. – М.: , 2008. – 224 с.
  79. Clive Humby, Terry Hunt, Tim Phillips. Scoring Points: How Tesco Continues to Win Customer Loyalty. – М.: Kogan Page, 2008. – 304 с.
  80. Nancy Friedman. How to Get Your Customers Swearing by You, Not at You. – М.: , 2008. – 154 с.
  81. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
  82. Larry Weber. Marketing to the Social Web: How Digital Customer Communities Build Your Business. – М.: , 2009. – 272 с.
  83. Malcolm McDonald, Peter Mouncey. Marketing Accountability: How to Measure Marketing Effectiveness. – М.: , 2009. – 304 с.
  84. Rob Yeung. How to Succeed at Interviews. – М.: How to Books, 2008. – 224 с.
  85. Paul W. Farris, Neil T. Bendle, Phillip E. Pfeifer, David J. Reibstein. Marketing Metrics: The Definitive Guide to Measuring Marketing Performance. – М.: Wharton School Publishing, 2010. – 432 с.
  86. Douglas W. Hubbard. How to Measure Anything: Finding the Value of Intangibles in Business. – М.: Wiley, 2010. – 320 с.
  87. Jim Sterne. Social Media Metrics: How to Measure and Optimize Your Marketing Investment. – М.: John Wiley and Sons, Ltd, 2010. – 272 с.
  88. Jonathan L. S. Byrnes. Islands of Profit in a Sea of Red Ink: Why 40 Percent of Your Business Is Unprofitable and How to Fix It. – М.: Portfolio, 2010. – 304 с.
  89. Jon Spoelstra. Marketing Outrageously Redux: How to Increase Your Revenue by Staggering Amounts. – М.: Bard Press, 2011. – 272 с.
  90. George Silverman. The Secrets of Word-of-Mouth Marketing: How to Trigger Exponential Sales Through Runaway Word of Mouth. – М.: , 2011. – 272 с.
  91. Kevin T Ryan. The Underground Handbook of Online Marketing Secrets: How to Make Sure Your Next Customer Finds YOU First!. – М.: , 2011. – 76 с.
  92. How to Measure Anything. – М.: , 2010. – 320 с.
  93. Bill Self. Customer Satisfaction Measurement for ISO 9000: 2000. – М.: , 2010. – 176 с.
  94. William Anderson McCall. How To Measure In Education (1922). – М.: Книга по Требованию, 2010. – 430 с.
  95. W J Pardee. To Satisfy & Delight Your Customer – How to Manage for Customer Value. – М.: , 1996. – 290 с.
  96. George Johnson. Miss Leavitt?s Stars – The Untold Story of the Forgotten Woman Who Discovered How to Measure the Universe. – М.: , 2005. – 256 с.
  97. D HEISERMAN. Heiserman How To Design & ?build? Your Own Custom ?tv Games? (paper Only). – М.: , 1982. – 0 с.
  98. Douglas W. Hubbard. How to Measure Anything. – М.: , 2007. – 304 с.
  99. Julia Bickerstaff. How to Bake a Business: Reciptes and advice to turn your small enterprise into a big success. – М.: , 2011. – 252 с.
  100. T TOWLE. Towle: ?paycalc? – How To Create Customized Payrol L Spreadsheets (pr Only). – М.: , 1984. – 0 с.
  101. Jayne Emerson. New from Old: How to Transform and Customize Your Clothes. – М.: , 2006. – 144 с.
  102. COLLIER. THINK LIKE A ROCK STAR: HOW TO CREATE SOCIAL MEDIA AND MARKETING STRATEGIES THAT TURN CUSTOMERS INTO FANS. – М.: , 2013. –  с.
  103. Douglas W. Hubbard. How to Measure Anything: Finding the Value of Intangibles in Business. – М.: Wiley, John Wiley and Sons, Ltd, 2014. – 432 с.
  104. Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith. Value Proposition Design: How to Create Products and Services Customers Want. – М.: John Wiley and Sons, Ltd, 2014. – 320 с.
  105. Janey Fraser, Sophie King. How to Write Romantic Fiction. – М.: How to Books, 2014. – 208 с.
  106. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
  107. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
  108. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
  109. Amjad Al-Nasser. Measuring Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
  110. Kalimullah Khan. UX in mobile phones to ensure customer satisfaction and loyalty. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
  111. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
  112. Hami Khosravi Sereshki and Jingwen Wang. How to implement ITIL successfully?. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
  113. Paul van Wingerden. Impact of Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
  114. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
  115. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
  116. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
  117. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
  118. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
  119. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
  120. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
  121. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
  122. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
  123. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
  124. Juhani Kuokkanen. Customer Satisfaction and Word-of-Mouth Behavior. – М.: LAP Lambert Academic Publishing, 2010. – 192 с.
  125. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
  126. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
  127. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
  128. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
  129. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
  130. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
  131. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
  132. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
  133. Ashish Mathur. Measuring & Managing Customer Satisfaction In Non-star Accommodations. – М.: LAP Lambert Academic Publishing, 2012. – 316 с.
  134. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
  135. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
  136. Festus Aleruchi Nmegbu. Holistic Marketing Strategy and Customers' Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 324 с.
  137. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
  138. Manoj Kumar. Measuring Customer Satisfaction -Text and Cases. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
  139. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
  140. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.

Лучшие результаты

Ничего не найдено

Дополнительные результаты

  1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
  2. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
  3. Счет 97 - to be or not to be. Реквием. А.В. Анищенко, "Актуальные вопросы бухгалтерского учета и налогообложения", N 23, декабрь 2011 г.
  4. Зомбирование банков, или Too-big-to-fail problem. Г.Б. Петров, "Управление в кредитной организации", N 2, март-апрель 2011 г.

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Серафим (При заказе следующих работ), 25.08
Большое спасибо за прошлогодний цикл работ. Все получилось замечательно. Чуть позже скину еще две темы. С Вами приятно иметь дело :) Между прочим... по секрету одна из тем будет такая же противная. Но Вы же умница, Вы справитесь :))