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Лучшие результаты Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. IT Services: Costs, Metrics, Benchmarking and Marketing. – М.: Prentice Hall Ptr, 2000. – 240 с. Dick Lee, David J. Mangen, Bob Thompson. Multi-function CRM Software: How good is it?. – М.: , 0. – 0 с. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с. Michael Nick, Kurt Koenig. ROI Selling : Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle. – М.: , 0. – 0 с. Kathleen E. Monahan. Balanced Measures for Strategic Planning: A Public Sector Handbook. – М.: , 0. – 0 с. Dennis W. Organ. Organizational Citizenship Behavior : Its Nature, Antecedents, and Consequences (Foundations for Organizational Science). – М.: , 2005. – 0 с. James J. DePillo. Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking. – М.: , 2004. – 0 с. Nigel Hill, John Brierley, Rob Macdougall. How to Measure Customer Satisfaction. – М.: Gower Publishing Company, 2004. – 152 с. Bernd Stauss. Complaint Management : The Heart of CRM. – М.: , 2005. – 0 с. Donna C.S. Summers. Six Sigma: Basic Tools and Techniques (NetEffect). – М.: , 2006. – 416 с. Greg Brue. Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization. – М.: McGraw-Hill, 2005. – 64 с. Lloyd Corder. The Snapshot Survey: Quick, Affordable Marketing Research for Every Organization. – М.: , 2006. – 288 с. Dennis W. Organ, Philip M. Podsakoff, Scott B. (Bradley) MacKenzie. Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences (Foundations for Organizational Science). – М.: , 2005. – 360 с. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с. Sarah Cook. The Essential Guide to Employee Engagement: Better Business Performance through Staff Satisfaction. – М.: , 2008. – 224 с. Douglas W. Hubbard. How to Measure Anything: Finding the Value of Intangibles in Business. – М.: Wiley, 2010. – 320 с. ANTONIO LOBO. Marketing of Luxury Cruise Liners: Segmentation, Satisfaction and Future Patronage of Cruise Travellers. – М.: , 2010. – 164 с. Applied Software Measurement. – М.: , 2011. – 662 с. Douglas W. Hubbard. How to Measure Anything: Finding the Value of Intangibles in Business. – М.: Wiley, John Wiley and Sons, Ltd, 2014. – 432 с. Jibin Johnson. Role of Line Delivery Performance in Supply Chain Management. – М.: LAP Lambert Academic Publishing, 2012. – 76 с. Zahra Sadeghi and Hadi Farid. Customer Behavior and Online Satisfaction: Impacts of Critical Factors. – М.: LAP Lambert Academic Publishing, 2011. – 112 с. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с. ANTONIO LOBO. Marketing of Luxury Cruise Liners. – М.: LAP Lambert Academic Publishing, 2010. – 164 с. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с. Rakesh Singh. Effective Customer Orientation in Salespeople: Evidences from India. – М.: LAP Lambert Academic Publishing, 2014. – 192 с. Pravin Kumar Bhoyar. Effectiveness of FMCG Distribution Channels. – М.: LAP Lambert Academic Publishing, 2013. – 256 с. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с. 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Maximizing Profit: How to Measure the Financial Impact of Manufacturing Decisions. – М.: , 0. – 0 с. Noel Bruton. How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers. – М.: Butterworth-Heinemann, 0. – 372 с. Thomas K. Wentz, Sally Francis. Transformational Change: How to Transform Mass Production Thinking to Meet the Challenge of Mass Customization. – М.: , 0. – 0 с. Ray W., P.E. Wilson, Paul Harsin. Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor). – М.: , 0. – 0 с. Jeffrey J. Fox. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients. – М.: Hyperion, 2000. – 192 с. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с. Michael Leboeuf. How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age. – М.: , 0. – 0 с. David P. Snyder. How to Mind Read Your Customers. – М.: , 0. – 0 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с. William J. Pardee. To Satisfy & Delight Your Customer: How to Manage for Customer Value. – М.: , 0. – 0 с. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с. Marcia Yudkin. Internet Marketing for Less Than $500 Year: How to Attract Customers and Clients Online Without Spending a Fortune. – М.: , 0. – 0 с. Roger Haywood. Manage Your Reputation: How to Plan Public Relations to Build and Protect the Organization's Most Powerful Asset. – М.: , 0. – 0 с. Kathleen E. Monahan. Balanced Measures for Strategic Planning: A Public Sector Handbook. – М.: , 0. – 0 с. Karen Ann Rolcik, Mark Warda, Karen Rolcik, Mark How to Form a Corporation in Florida Warda. How to Form a Corporation in Ohio (Legal Survival Guides). – М.: , 0. – 0 с. Virginia Andersen, Virginia Andersen. How to Do Everything with Access 2002. – М.: , 0. – 0 с. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с. Dale Midgley. Golden Circle Secrets : How to Achieve Consistent Sales Success Through Customer Values & Expectations. – М.: , 2005. – 0 с. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с. Nigel Hill, John Brierley, Rob Macdougall. How to Measure Customer Satisfaction. – М.: Gower Publishing Company, 2004. – 152 с. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с. Diane Berenbaum, Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time withMAGIC. – М.: , 2007. – 224 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с. R. Passikoff. Predicting Market Success: New Ways to Measure Customer Loyalty and Engage Consumers With Your Brand. – М.: , 2006. – 256 с. John Tschohl. Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less. – М.: , 2005. – 111 с. Richard Koch. The 80/20 Individual: How to Build on the 20% of What You do Best. – М.: , 2005. – 256 с. Ray Pelletier. It's All About Service: How to Lead Your People to Care for Your Customers. – М.: , 2005. – 256 с. Thomas A. Cook. Global Sourcing Logistics: How to Manage Risk And Gain Competitive Advantage in a Worldwide Marketplace. – М.: , 2006. – 378 с. David L Hancock. Guerrilla Marketing for Mortgage Brokers: How to Steal Customers From Your Competition. – М.: , 2004. – 208 с. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с. Abaete de Azevedo, Ricardo Pomeranz. Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing. – М.: , 2008. – 240 с. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с. Sarah Cook. The Essential Guide to Employee Engagement: Better Business Performance through Staff Satisfaction. – М.: , 2008. – 224 с. Clive Humby, Terry Hunt, Tim Phillips. Scoring Points: How Tesco Continues to Win Customer Loyalty. – М.: Kogan Page, 2008. – 304 с. Nancy Friedman. How to Get Your Customers Swearing by You, Not at You. – М.: , 2008. – 154 с. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с. Larry Weber. Marketing to the Social Web: How Digital Customer Communities Build Your Business. – М.: , 2009. – 272 с. Malcolm McDonald, Peter Mouncey. Marketing Accountability: How to Measure Marketing Effectiveness. – М.: , 2009. – 304 с. Rob Yeung. How to Succeed at Interviews. – М.: How to Books, 2008. – 224 с. Paul W. Farris, Neil T. Bendle, Phillip E. Pfeifer, David J. Reibstein. Marketing Metrics: The Definitive Guide to Measuring Marketing Performance. – М.: Wharton School Publishing, 2010. – 432 с. Douglas W. Hubbard. How to Measure Anything: Finding the Value of Intangibles in Business. – М.: Wiley, 2010. – 320 с. Jim Sterne. Social Media Metrics: How to Measure and Optimize Your Marketing Investment. – М.: John Wiley and Sons, Ltd, 2010. – 272 с. Jonathan L. S. Byrnes. Islands of Profit in a Sea of Red Ink: Why 40 Percent of Your Business Is Unprofitable and How to Fix It. – М.: Portfolio, 2010. – 304 с. Jon Spoelstra. Marketing Outrageously Redux: How to Increase Your Revenue by Staggering Amounts. – М.: Bard Press, 2011. – 272 с. George Silverman. The Secrets of Word-of-Mouth Marketing: How to Trigger Exponential Sales Through Runaway Word of Mouth. – М.: , 2011. – 272 с. Kevin T Ryan. The Underground Handbook of Online Marketing Secrets: How to Make Sure Your Next Customer Finds YOU First!. – М.: , 2011. – 76 с. How to Measure Anything. – М.: , 2010. – 320 с. Bill Self. Customer Satisfaction Measurement for ISO 9000: 2000. – М.: , 2010. – 176 с. William Anderson McCall. How To Measure In Education (1922). – М.: Книга по Требованию, 2010. – 430 с. W J Pardee. To Satisfy & Delight Your Customer – How to Manage for Customer Value. – М.: , 1996. – 290 с. George Johnson. Miss Leavitt?s Stars – The Untold Story of the Forgotten Woman Who Discovered How to Measure the Universe. – М.: , 2005. – 256 с. D HEISERMAN. Heiserman How To Design & ?build? Your Own Custom ?tv Games? (paper Only). – М.: , 1982. – 0 с. Douglas W. Hubbard. How to Measure Anything. – М.: , 2007. – 304 с. Julia Bickerstaff. How to Bake a Business: Reciptes and advice to turn your small enterprise into a big success. – М.: , 2011. – 252 с. T TOWLE. Towle: ?paycalc? – How To Create Customized Payrol L Spreadsheets (pr Only). – М.: , 1984. – 0 с. Jayne Emerson. New from Old: How to Transform and Customize Your Clothes. – М.: , 2006. – 144 с. COLLIER. THINK LIKE A ROCK STAR: HOW TO CREATE SOCIAL MEDIA AND MARKETING STRATEGIES THAT TURN CUSTOMERS INTO FANS. – М.: , 2013. – с. Douglas W. Hubbard. How to Measure Anything: Finding the Value of Intangibles in Business. – М.: Wiley, John Wiley and Sons, Ltd, 2014. – 432 с. Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith. Value Proposition Design: How to Create Products and Services Customers Want. – М.: John Wiley and Sons, Ltd, 2014. – 320 с. Janey Fraser, Sophie King. How to Write Romantic Fiction. – М.: How to Books, 2014. – 208 с. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с. Amjad Al-Nasser. Measuring Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 116 с. Kalimullah Khan. UX in mobile phones to ensure customer satisfaction and loyalty. – М.: LAP Lambert Academic Publishing, 2011. – 96 с. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Hami Khosravi Sereshki and Jingwen Wang. How to implement ITIL successfully?. – М.: LAP Lambert Academic Publishing, 2011. – 88 с. Paul van Wingerden. Impact of Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с. Juhani Kuokkanen. Customer Satisfaction and Word-of-Mouth Behavior. – М.: LAP Lambert Academic Publishing, 2010. – 192 с. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с. Ashish Mathur. Measuring & Managing Customer Satisfaction In Non-star Accommodations. – М.: LAP Lambert Academic Publishing, 2012. – 316 с. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с. Festus Aleruchi Nmegbu. Holistic Marketing Strategy and Customers' Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 324 с. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с. Manoj Kumar. Measuring Customer Satisfaction -Text and Cases. – М.: LAP Lambert Academic Publishing, 2013. – 72 с. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Лучшие результаты Ничего не найдено Дополнительные результаты Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г. Счет 97 - to be or not to be. Реквием. А.В. Анищенко, "Актуальные вопросы бухгалтерского учета и налогообложения", N 23, декабрь 2011 г. Зомбирование банков, или Too-big-to-fail problem. Г.Б. Петров, "Управление в кредитной организации", N 2, март-апрель 2011 г. Образцы работ
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Серафим (При заказе следующих работ), 25.08 Большое спасибо за прошлогодний цикл работ. Все получилось замечательно. Чуть позже скину еще две темы. С Вами приятно иметь дело :) Между прочим... по секрету одна из тем будет такая же противная. Но Вы же умница, Вы справитесь :))