Результаты поиска

Лучшие результаты

1. Rajashri Chavan and Sarang Bhola. CRM-A Pathway:A Case Study of Hotel Industry. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
   
2. Fiseha Zelealem Ayou. Implementation of Customer Relationship Management in Hotel Industry. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
   

Дополнительные результаты

1. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
2. Hanna-Reetta Hirvonen, Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA: Evaluation of Microsoft Dynamics CRM system and its effectiveness in HAAGA-HELIA. – М.: , 2012. – 60 с.
   
3. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
   
4. 'Making Sense' of Human Resource Management in China: Economy, Enterprises and Workers. – М.: , 2012. – 272 с.
   
5. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
6. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
   
7. Charles H. Fine. Clockspeed: Winning Industry Control in the Age of Temporary Advantage. – М.: , 2012. – 392 с.
   
8. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
   
9. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
   
10. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
    
11. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
    
12. Rosemary Grebel, Phyllis Pogrund. Making Your Mark in Hotel Industry Jobs. – М.: McGraw-Hill ESL/ELT, 1996. – 124 с.
    
13. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
    
14. Emirates Center for Strategic Studies and Research. Leadership and Management in the Information Age (Emirates Center for Strategic Studies and Research). – М.: , 0. – 0 с.
    
15. Marko Nordquist. Towards Improved Security Management Practice: Designing an Organizational Model Procedure for the Implementation of Information Security Management in Heterogeneous Information Management. – М.: , 0. – 0 с.
    
16. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с.
    
17. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с.
    
18. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
19. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
20. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
21. Raymond Teo, Sharon Fong. Maximising Profits: The Customer Centric Approach. – М.: , 0. – 0 с.
    
22. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
23. Marketing Research for Managers, Third Edition (Marketing Research for Managers). – М.: , 0. – 0 с.
    
24. Edward Istvan Huizenga. Innovation Management in the Ict Sector: How the Frontrunners Stay Ahead. – М.: , 0. – 0 с.
    
25. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
26. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
27. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
    
28. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с.
    
29. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
    
30. Richard S. Guha. How To Get What You Most Want In Life: Achieve Worldly And Emotional Career Success. – М.: , 2004. – 0 с.
    
31. Reinhold Haux, A. Winter, Elske Ammenwerth, Birgit Brigl. Strategic Information Management in Hospitals: An Introduction to Hospital Information Systems (Health Informatics). – М.: , 2004. – 272 с.
    
32. Edmund Heery, Mike Noon. A Dictionary of Human Resource Management. – М.: , 2008. – 584 с.
    
33. J. Rodney Turner. The Handbook of Project-based Management. – М.: , 2008. – 452 с.
    
34. Evert Gummesson. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy. – М.: , 2008. – 392 с.
    
35. Sophie Rainford. Environmental Management in Micro and Small Tourism Enterprises: An Owner-manager Perspective. – М.: , 2008. – 172 с.
    
36. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
37. The Editors of Community Association Management Insider. Community Association Management Answer Book. – М.: , 2008. – 171 с.
    
38. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с.
    
39. Gale Archibald. Regionalising Competitive Talent: The Role of Human Capital Management in a Context of Economic Integration and Labour Mobility. – М.: , 2008. – 296 с.
    
40. T.R. Ramanathan. The Role of Organisational Change Management in Offshore Outsourcing of Information Technology Services: Qualitative Case Studies from a Multinational Pharmaceutical Company. – М.: , 2009. – 188 с.
    
41. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с.
    
42. Michael Armstrong. Armstrong's Handbook of Human Resource Management Practice. – М.: Kogan Page, 2009. – 880 с.
    
43. OECD Organisation for Economic Co-operation and Development. OECD Reviews of Human Resource Management in Government OECD Reviews of Human Resource Management in Government: Brazil 2010: Federal Government. – М.: , 2010. – 312 с.
    
44. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
45. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с.
    
46. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с.
    
47. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с.
    
48. Ivanka Menken. The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition. – М.: , 2011. – 180 с.
    
49. Andrew Gordon. The Wages of Affluence – Labor & Management in Postwar Japan. – М.: , 1999. – 278 с.
    
50. Christopher Voss. Operations Management in Service Industries and the Public Sector. – М.: , 1985. – 328 с.
    
51. Andrew Gordon. The Wages of Affluence – Labor & Management in Postwar Japan. – М.: , 2001. – 262 с.
    
52. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
    
53. Leadership In The Era Of Economic Uncertainty: Managing In A Downturn. – М.: , 2011. – 160 с.
    
54. The Handbook Of Project-Based Management. – М.: , 2011. – 452 с.
    
55. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
    
56. Willem Christiaens. Development of Biomass Gasification Technology in India. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
    
57. Ruben Johnnson Robert Jeremiah,Sakthivel Murugan Shamjith and Allen Vimal. Security System of Oilfield using Wireless in PLC & TESTBED for SCADA. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
58. Jacob Neyole. An Assessment Of Computer Waste Management In ICT Centres In Kenya. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.
    
59. Rohit Rawat and Mohit Rawat. Implementation Of Total Productive Maintenance Of Steel Sector. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
    
60. M. Mohan Prasad. Lean Implementation In Textile Industry. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
61. Shalini Chaudhary and Satya ram Chaudhary. Study Of Solid Waste Management In Different Income Group Of Lucknow. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
62. Iskandar Abdullaev. Socio-Technical Aspects of Water Resources Management in Central Asia. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
63. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
64. Emily Standish-Hayes. Proposals for the Implementation of Sustainable Food Systems in the U.K. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
65. Meysam Maleki and Panti Pirzadeh Irannejad. Value-Stream Mapping in Process Industry. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
66. Michael Milimu. Implementation Of Hazard Analysis Critical Control. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
67. Janet Kavula Mulwa. Determinants of Implementation of Public Procurement Regulations. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
    
68. Md. Istiaque Hossain Molla. Issues and Problems of Public Personnel Management in Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 240 с.
    
69. Babina Kharel. Decentralization of Solid Waste Management in Nepal. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
70. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
71. Gayatri Moharana and Deepa Vinay. Application Of Ergonomics For Hotel Industry Workers. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
    
72. Benson Olugbuo. The Domestic Implementation of the Rome Statute in sub-Saharan Africa. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
73. Lilliana Villa. Implementation of the tuberculosis program in Medellin. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
74. Gebrekiros Weldegebriel. Tools of Sustainable Cultural Heritage Management in Aksum, Ethiopia. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
75. Alpha Ndeunyema. Implementation of Revised School Curriculum in Namibia. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
    
76. Ireneus Kagashe. Implementation of IS/IT strategy in Local Government Authorities. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
77. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
78. Subramanian Appavu alias Balamurugan. Application of Association Analysis in Weaving Industry. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
79. Mahesha M. and Rajitha Poojari. Determinants of R & D Expenditure in Indian Industries. – М.: LAP Lambert Academic Publishing, 2011. – 268 с.
    
80. S. Nedumaran. Assessing Impacts of Micro-Watershed Management in Semi-Arid India. – М.: LAP Lambert Academic Publishing, 2013. – 244 с.
    
81. M.Vijaya Bhaskar Reddy. Child Labour in Hotel Industry: A Case Study of Tirupati and Tirumala. – М.: LAP Lambert Academic Publishing, 2012. – 252 с.
    
82. Tigist Worku. Practices & Challenges Of Solid Waste Management In Ambo Town. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
83. G.V.R.K. Acharyulu. Supply Chain Management in Healthcare Industry. – М.: LAP Lambert Academic Publishing, 2011. – 332 с.
    
84. Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
85. Nouman Shafique,Razzaq Athar and Tahir Saeed. Black Box of 3 C’s (Customer, Company & Competitor) In Modern World. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
    
86. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
87. Ankit Khandelwal. The Concept Of Loyalty In Retail As A Corporate Strategy. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
88. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
    
89. Anurag Sharma and Vishal Bishnoi. Economic Feasibility of Implementing e-CRM System. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
    
90. Ali Asgari and Abu Bakar Abd Hamid. e-Relationship Quality Determinants on e-Loyalty in Hotel Industry. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
91. Manjeet Kumar. Barriers in Achieving Strategic Partnership (SRM) & 3PL Integration. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
92. Berihun Muche. Determinants of Customer Switching Behavior. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
93. Paul Turyaheebwa. Essentials in credit risk management in microfinance institutions. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
94. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
    
95. Anton Camarota. Sustainability Management in the Solar Photovoltaic Industry. – М.: LAP Lambert Academic Publishing, 2012. – 324 с.
    
96. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
97. Enock Ofori-Mensah. Customer Relationship Network. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
98. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
99. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
    
100. Milenko Macura. The Role of Human Resource Management in Modern Business. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
     
101. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
102. Muchira James Kamwea. The Paradox of Corporate Social Responsibility in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
103. Rajashri Chavan and Sarang Bhola. CRM-A Pathway:A Case Study of Hotel Industry. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
     
104. Godfred Owusu-Bempah,Emmanuel Attah Kumah and Dennis Amoako. The Importance Of Supplier Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
     
105. Nor Azila Mohd Noor and Mohammed Tareque Aziz. Relationship Building In Retail Setting. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
     
106. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
107. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
108. Kidane Assefa. Relationship Marketing in the Hotel Industry. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
     
109. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
110. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
111. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
112. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
113. Masud Parves and Azizul Hassan. A Comparative Case Study Investigating the Adoption of CRM. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
     
114. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
115. Rajesh Kumar Sahu. Customer Perceived value in Automobile Industry. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
116. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
117. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
118. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
119. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
120. Shuanghong Niu. An Emprical Study of Value-Added-Reseller Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 264 с.
     
121. Li-Cheng Chen. Multi-Skilling in the Five-Star Hotel Industry in Taiwan. – М.: LAP Lambert Academic Publishing, 2011. – 276 с.
     
122. Monawwer Eqbal and M. Masoom Raza. Total Quality Management in Central University Libraries of India. – М.: LAP Lambert Academic Publishing, 2011. – 336 с.
     
123. Stanslaus Komba. Decentralization of Education Management in Tanzania. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
124. Kaushik Bhattacharya. Customer Relationship Marketing in Indian Steel Industry. – М.: LAP Lambert Academic Publishing, 2012. – 380 с.
     
125. Ozioma Michael Ejiofor. Implementation of Traffic Monitoring System in Developing Countries. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
     
126. Roopali Bajaj and Shalini Sinha. Dynamics of Employee Relationship Management. – М.: Scholars' Press, 2012. – 204 с.
     
127. Alireza Miremadi and Shirin Ranjbar Toutouee. Electronic Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2015. – 120 с.
     
128. Ragheb Besaiso. The Implementation of Strategic Project Management Process. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
     
129. Fiseha Zelealem Ayou. Implementation of Customer Relationship Management in Hotel Industry. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
130. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
131. Mohd Rafi Yaacob. Environmental Management in the Malaysian Palm Oil Industry. – М.: LAP Lambert Academic Publishing, 2010. – 408 с.
     
132. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
133. Sushama S. Kulkarni. A critical study of Total Quality Management in Engineering Industries. – М.: LAP Lambert Academic Publishing, 2012. – 412 с.
     
134. Velavan M. Fixed Assets Management in Large-Scale Sugar Industries in India. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
135. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
136. Hanna-Reetta Hirvonen and Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
137. Najmeh Shaghaei. Change Management in Academic Libraries. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
     
138. Yisma Tsige. Implementation of Mother Tongue Education in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
     
139. Yadesa Berbada and Manas Ranjan Panigrahi. Implementation of Co-Curricular Activities in Secondary School. – М.: LAP Lambert Academic Publishing, 2014. – 164 с.
     
140. Mudassar Ali. CRM activities in the growth and expansion of hotel industry. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     

Лучшие результаты

Дополнительные результаты

1. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
2. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
3. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
4. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
5. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
6. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
7. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
8. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
9. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
10. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
11. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
12. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
13. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
14. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
15. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
16. Закормленная кадрами Москва... работает под потолками Armstrong. интервью с С. Якуниным, генеральным директором и главой представительства Armstrong World Industries в СНГ. "Управление персоналом", N 16, август 2010 г.
17. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
18. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
19. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.
20. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
21. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
22. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
23. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
24. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
25. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.