Результаты поиска

Лучшие результаты

1. Chip R. Bell, Ron Zemke. Managing Knock Your Socks Off Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
   
2. Ron Zemke, Kristin Anderson. Coaching Knock Your Socks Off Service. – М.: , 0. – 0 с.
   
3. Jeffrey Gitomer, Ron Zemke. Knock Your Socks Off Selling. – М.: AMACOM/American Management Association, 1999. – 206 с.
   
4. Chip R. Bell, Ron Zemke, David Zielinski. Managing Knock Your Socks Off Service (Knock Your Socks Off Series). – М.: , 2007. – 231 с.
   
5. 101 Activities For Delivering Knock Your Socks Off Service. – М.: , 2011. – 256 с.
   
6. Managing Knock Your Socks Off Service. – М.: , 2011. – 224 с.
   

Дополнительные результаты

1. Fred Moon. How to Land a Top-Paying Card room managers Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 92 с.
   
2. Michel Chevalier, Michel Gutsatz. Luxury Retail Management: How the World's Top Brands Provide Quality Product and Service Support. – М.: , 2012. – 384 с.
   
3. Jim Connolly. Teamwork: Recipe to Your Business Success: Don't Let Your Competition Get the Jump on Your Productivity, Creativity and Innovation (Volume 1). – М.: , 2012. – 102 с.
   
4. Mr Kevin Griffiths MSc. International Management: Getting your head out of the managerial cloud. – М.: , 2012. – 160 с.
   
5. Jason Lohman. Video Internet Marketing: Making Your Presence Known On The Internet. – М.: , 2012. – 26 с.
   
6. Julie Lowery. How to Land a Top-Paying Catering managers Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 90 с.
   
7. Nancy J. Niles. Basic Concepts Of Health Care Human Resource Management. – М.: , 2012. – 364 с.
   
8. Hasan Hussain. Hotel Front Office Management: A Text Book. – М.: , 2012. – 104 с.
   
9. Shawn William. How to Land a Top-Paying Case managers Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 90 с.
   
10. Sean Perez. How to Land a Top-Paying Cash managers Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 90 с.
    
11. Benjamin Tanner. How to Land a Top-Paying Casino managers Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 92 с.
    
12. Ron Wells. Global Credit Management : An Executive Summary (The Wiley Finance Series). – М.: , 0. – 0 с.
    
13. Chip R. Bell and Heather Shea-Schultz. Dance Lessons: Six Steps to Great Partnership in Business and Life. – М.: , 2012. – 316 с.
    
14. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
    
15. Inside the Minds Staff, Inside the Minds staff. Entrepreneurial Momentum: CEOs from the World's Fastest Growing Private Companies on Gaining Traction for Your New Business Venture (Inside the Minds). – М.: , 0. – 0 с.
    
16. Lisa Rogak. Time Off From Work : Using Sabbaticals To Enhance Your Life While Keeping Your Career On Track. – М.: , 0. – 0 с.
    
17. Stormy Friday. Organization Development for Facility Managers: Leading Your Team to Success. – М.: , 0. – 0 с.
    
18. Ellen Dowling, Michael Dowling. Presenting with Style: Advanced Strategies for Superior Presentations. – М.: , 0. – 0 с.
    
19. Donald Arthur Mower. How to Win the Job Interview Battle and Knock Their Socks Off!. – М.: Rainbow Books, 2001. – 64 с.
    
20. Mitch Schneider. The High Performance Shop (Automotive Service Management Series). – М.: , 0. – 0 с.
    
21. James Harry Green. The Irwin Handbook of Telecommunications Management. – М.: , 0. – 0 с.
    
22. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. – М.: , 0. – 0 с.
    
23. Ron Zemke, Kristin Anderson. Delivering Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
24. Chip R. Bell, Ron Zemke. Managing Knock Your Socks Off Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
25. Ron Zemke, Kristin Anderson. Coaching Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
26. Joseph Covello, Brian Hazelgren. Your First Business Plan: A Simple Question and Answer Format Designed to Help You Write a Plan (4th Edition). – М.: , 0. – 0 с.
    
27. Kristin Anderson, Ron Zemke. Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
28. Celia Rocks. Brilliance Marketing Management: Let Your Strengths Build Your Business. – М.: , 0. – 0 с.
    
29. Mitch Schneider. Safety Communications (Automotive Service Management Series). – М.: , 0. – 0 с.
    
30. Ralph L. Kliem. The Project Manager's Emergency Kit. – М.: , 0. – 0 с.
    
31. Jerry Spiegel, Cresencio Torres. Manager's Official Guide to Team Working. – М.: Pfeiffer, 1994. – 176 с.
    
32. Strategic Operations Management. – М.: , 0. – 0 с.
    
33. Stephen M. Pollan, Mark Levine. Fire Your Boss. – М.: , 0. – 0 с.
    
34. Rosalene Glickman. Optimal Thinking: How to Be Your Best Self. – М.: , 0. – 0 с.
    
35. Anthony J. Strianese, Pamela P. Strianese. Dining Room & Banquet Management. – М.: , 0. – 0 с.
    
36. Mackie Shilstone. Maximum Energy for Life: A 21-Day Strategic Plan to Feel Great, Reverse the Aging Process, and Optimize Your Health. – М.: , 0. – 0 с.
    
37. Simon Howard. Essential Managers: Writing Your Resume. – М.: , 0. – 0 с.
    
38. Bryan Milling. The Basics of Finance: Financial Tools for Non Financial Managers. – М.: , 0. – 0 с.
    
39. Glenn Reed, Roger Gray. How to Do Business in Mexico : Your Essential and Up-to-Date Guide for Success. – М.: , 0. – 0 с.
    
40. Business Guide to Thailand (Business Guide to Asia). – М.: , 0. – 0 с.
    
41. Glenn Reed, Roger Gray. How to Do Business in Mexico : Your Essential and Up-to-Date Guide for Success. – М.: , 0. – 0 с.
    
42. Information Services for Innovative Organizations (Library and Information Science). – М.: , 0. – 0 с.
    
43. David L. Goetsch, Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition). – М.: , 0. – 0 с.
    
44. Douglas Robert Brown. The Restaurant Managers Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation. – М.: , 0. – 0 с.
    
45. Category Management: Positioning Your Organization to Win. – М.: McGraw-Hill, 1993. – 176 с.
    
46. Russ Broeckelmann. Inventory Classification Innovation: Paving the Way for Electronic Commerce and Vendor Managed Inventory. – М.: , 0. – 0 с.
    
47. Arthur R. Pell, Arthur, Ph.D. Pell. The Complete Idiot's Guide to Managing People (COMPLETE IDIOT'S GUIDE TO). – М.: , 0. – 0 с.
    
48. Paul R. Timm. Successful Self-Management: Increasing Your Personal Effectiveness. – М.: Thomson Course Technology, 1993. – 78 с.
    
49. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
50. Lorraine L. Ukens, Lorraine Ukens. Energize Your Audience: 75 Quick Activities That Get them Started, and Keep Them Going. – М.: , 0. – 0 с.
    
51. Thomas K. Connellan, Ron Zemke. Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
52. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
53. Peter C. Brinckerhoff. Mission-Based Marketing : Positioning Your Not-for-Profit in an Increasingly Competitive World (Brinckerhoff, Peter C., Mission-Based Management Series,). – М.: , 0. – 0 с.
    
54. Thomas C. Egelhoff, Tom Egelhoff. How To Market, Advertise And Promote Your Business Or Service In A Small Town. – М.: , 0. – 0 с.
    
55. Jeffrey Gitomer, Ron Zemke. Knock Your Socks Off Selling. – М.: AMACOM/American Management Association, 1999. – 206 с.
    
56. Cybermarketing: How to Use the Internet to Market Your Goods and Services. – М.: , 0. – 0 с.
    
57. Jacquelyn Lynn. Start Your Own Cleaning Service (Entrepreneur Magazine's Start Ups). – М.: Entrepreneur Press, 2003. – 184 с.
    
58. Katina Jones. Businesses You Can Start Almanac. – М.: , 0. – 0 с.
    
59. Entrepreneur Magazine. Entrepreneur Magazine : Making Money with Your Personal Computer (Entrepreneur Magazine). – М.: , 0. – 0 с.
    
60. Andrew S. Wigodsky. RAPID Value Management for the Business Cost of Ownership : Readiness, Architecture, Process, Integration, Deployment. – М.: , 0. – 0 с.
    
61. Changing Welfare Services: Case Studies of Local Welfare Reform Programs (Haworth Health and Social Policy). – М.: , 2004. – 0 с.
    
62. Mitch Schneider. Automotive Service Management: Managing Dollars with Sense (Automotive Service Management Series). – М.: , 2003. – 0 с.
    
63. William J. Rothwell. Career Planning and Succession Management : Developing Your Organization's Talent--for Today and Tomorrow. – М.: , 2005. – 0 с.
    
64. Ken Langdon. Account Management (Express Exec). – М.: , 2004. – 0 с.
    
65. Andrew Lock. Magical Marketing: 19 Marketing Secrets to Turbo-Charge Your Business Within the Next 7 Days. – М.: , 2004. – 0 с.
    
66. Jon Warner. Management Effectiveness Profile: Packet of 5. – М.: , 2003. – 0 с.
    
67. How to Start a Cleaning Service: Your Step-By-Step Guide to Success. – М.: , 2004. – 0 с.
    
68. Krista Thoren Turner. Start Your Own Staffing Service (Startup). – М.: Entrepreneur Press, 2004. – 204 с.
    
69. Geoff Steward. Logos and No Gos: How to Understand and Get the Most from Your Brand IP. – М.: , 2007. – 240 с.
    
70. James Bamford. CRM Project Management: Managing OTS Enterprise Wide Application Implementations. – М.: , 2005. – 215 с.
    
71. William Skip Miller, Ron Zemke. Knock Your Socks Off Prospecting: How To Cold Call, Get Qualified Leads And Make More Money (Knock Your Socks Off Series). – М.: , 2005. – 162 с.
    
72. Galen Gruman. The Tech-Savvy Real Estate Agent. – М.: , 2006. – 256 с.
    
73. Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff. Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM. – М.: , 2006. – 272 с.
    
74. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
75. Time Management: Increase Your Personal Productivity And Effectiveness (Harvard Business Essentials). – М.: , 2005. – 150 с.
    
76. Jacquelyn Lynn, Charlene Davis. Start Your Own Senior Services Business (Start Your Own A…). – М.: , 2006. – 224 с.
    
77. Johnnie Johnson. Says Who?: Things That Can Knock You Off Your Goal And What You Can Do About Them. – М.: , 2006. – 186 с.
    
78. Stephen M. Pollan, Mark Levine. Fire Your Boss. – М.: , 2005. – 288 с.
    
79. Changing Welfare Services: Case Studies of Local Welfare Reform Programs (Haworth Health and Social Policy) (Haworth Health and Social Policy). – М.: , 2004. – 417 с.
    
80. Mike Saxon. An American's Guide to Doing Business in China: Negotiating Contracts And Agreements; Understanding Culture And Customs; Marketing Products And Services. – М.: , 2006. – 275 с.
    
81. Chip R. Bell, Ron Zemke, David Zielinski. Managing Knock Your Socks Off Service (Knock Your Socks Off Series). – М.: , 2007. – 231 с.
    
82. Tom C. Egelhoff. How to Market, Advertise and Promote Your Business or Service in Your Own Backyard. – М.: , 2008. – 272 с.
    
83. James R. Persse. Hollywood Secrets of Project Management Success (PRO-best Practices) (Best Practices (Microsoft)). – М.: , 2008. – 224 с.
    
84. Motivation in Public Management: The Call of Public Service. – М.: , 2008. – 352 с.
    
85. Tom Wong, Liz Kao. Salesforce.com For Dummies (For Dummies (Computer/Tech)). – М.: , 2008. – 372 с.
    
86. Joel Scott, David Lee, Scott Weiss. Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech)). – М.: , 2008. – 408 с.
    
87. David LaBonte. Shiny Objects Marketing: Using Simple Human Instincts to Make Your Brand Irresistible. – М.: John Wiley and Sons, Ltd, 2008. – 224 с.
    
88. Ilayne J. Geller, David Cottrell. The Manager's Conflict Resolution Handbook: A Practical Guide for Creating Positive Change. – М.: Cornerstone Leadership Inst, 2008. – 48 с.
    
89. Michael Miller. YouTube for Business: Online Video Marketing for Any Business. – М.: Que, 2008. – 288 с.
    
90. Michael J Austin, Ralph Brody, Thomas R. Packard. Managing the Challenges in Human Service Organizations: A Casebook. – М.: , 2008. – 304 с.
    
91. Ivanka Menken, Gerard Blokdijk. ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management. – М.: , 2008. – 196 с.
    
92. Ivanka Menken. Virtualization Architecture, Adoption and Monetization of Virtualization Projects using Best Practice Service Strategy, Service Design, Service Transition, ... and Continual Service Improvement Processes. – М.: , 2008. – 164 с.
    
93. Entrepreneur Press and Liane Cassavoy. Start Your Own Net Service Business (Start Your Own...). – М.: , 2009. – 250 с.
    
94. Service Desk Best Practices - Templates, Documents and Examples of the Service Desk in the Public Domain PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 194 с.
    
95. Warren Brown. Snow Storm Marketing Course. – М.: , 2010. – 122 с.
    
96. Soren Rasmussen. Managing Microsoft's Remote Installation Services. – М.: , 2010. – 368 с.
    
97. Wayne R. Davis. A Guide to Executing Change for Managers. – М.: , 2009. – 64 с.
    
98. H. Stanley Jones. Marketing Your Financial Planning Services. – М.: , 1988. – 304 с.
    
99. Jack L. Manson. Internet Marketing Services For Sale!: Make Money By Selling Your Internet Marketing Services To Local Businesses Using The Marketing Secrets Of Guerilla Marketing. – М.: , 2011. – 56 с.
    
100. Michael L. Timms. Freebies That Build Income Online: Get The Secret Of Making Money In The Internet Using Free Stuff To Create Multiple Income Streams To Perk Up Big Profits So You Can Build Income For Life. – М.: , 2011. – 36 с.
     
101. Frederic Magoules, Thi-Mai-Huong Nguyen, Lei Yu. Grid Resource Management (Chapman & Hall/Crc Numerical Analy & Scient Comp.). – М.: , 2008. – 336 с.
     
102. Michael Rosen. Applied SOA. – М.: , 2008. – 696 с.
     
103. John A. Price. Mastering Active Directory® for Windows Server® 2008. – М.: , 2008. – 768 с.
     
104. Robert R. Moeller. COSO Enterprise Risk Management. – М.: John Wiley and Sons, Ltd, 2011. – 382 с.
     
105. RK HELDMAN. Heldman: Telecommunications ?management? Planning – Isdn Networks Products & Services. – М.: , 1987. – 752 с.
     
106. JM Hunter. Tariffs Traffic & Performance – The Management of Cost Effective Telecommunic Services. – М.: , 1988. – 188 с.
     
107. Process Management: A Guide for the Design of Business Processes. – М.: , 2011. – 596 с.
     
108. Dave Donelson. The Dynamic Manager's Guide To Creative Selling: How To Make More Sales And Build A Super Sales Career. – М.: , 2011. – 362 с.
     
109. Toye Smith. The Brewer. – М.: , 2011. – 404 с.
     
110. Ending The Management Illusion: How To Drive Business Results Using The Principles Of Behavioral Finance. – М.: , 2011. – 320 с.
     
111. Perfect Phrases For Managing Your Small Business. – М.: , 2011. – 288 с.
     
112. Managing Complexity In The Public Services. – М.: , 2011. – 184 с.
     
113. Customer Service Training 101. – М.: , 2011. – 224 с.
     
114. 101 Activities For Delivering Knock Your Socks Off Service. – М.: , 2011. – 256 с.
     
115. Start Your Own Freight Brokerage Business, Third Edition. – М.: , 2011. – 240 с.
     
116. Red-Hot Selling. – М.: , 2011. – 240 с.
     
117. Managing Knock Your Socks Off Service. – М.: , 2011. – 224 с.
     
118. Jamie Oliver. Cook With Jamie: My Guide to Making You a Better Cook. – М.: Penguin Books Ltd., 2009. – 448 с.
     
119. Service Operation. – М.: Crown, 2007. – 276 с.
     
120. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
     
121. ROBERSON-SAUNDERS. THE SUCCESSFUL MANAGEMENT OF YOUR SMALL BUSINESS: A FOCUS ON PLANNING, MARKETING, AND FINANCE. – М.: , 2014. –  с.
     
122. Jack Lewis, Adrian Webster. Sort Your Brain Out: Boost Your Performance, Manage Stress and Achieve More. – М.: Capstone, 2014. – 216 с.
     
123. Jamie Oliver. Cook with Jamie: My Guide to Making You a Better Cook. – М.: Michael Joseph LTD, Penguin Books Ltd., 2006. – 448 с.
     
124. florence kithinji. Improving the Public Service in Kenya through Training. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
125. Hasan Hussain. Hotel Room Division Management. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
126. Sherona Rawat. The Experiences of Clinical Psychologists Providing Community Service. – М.: LAP Lambert Academic Publishing, 2013. – 212 с.
     
127. Krishna Saha and Jannatul Mozdalifa. Issues and Problems of Public Personnel Management. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
128. Nico Schute. A Conceptual Strategic Management Model: South African Police Service. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
     
129. Francesca Wirth,Lilian M. Azzopardi and Anthony Serracino-Inglott. Quality Management System for Clinical Pharmacy Services. – М.: Scholars' Press, 2013. – 212 с.
     
130. Ahmed Sallam. Integration of Web Services and Agent technologies. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
131. Benjamin Eze. Policy-based Data Sharing for Event-driven Services in B2B Networks. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
132. Teshome Megersa Bekele and Zhu Weihua. Automatic Conversion of Service Models into Web Services. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
133. Anatoliy Goncharuk and Md. Mamun Habib. Performance Measurement through Supply Chain Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
134. Rohit Rajwanshi and Sanjeev Swami. Management of Next Generation Telecom Services in an Emerging Market. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
135. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
136. Sunday M. Makama. Management of Primary Health Care Services. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
     
137. Tom Mulegi. Decentralized Management and Quality of Health Services in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
138. Sung-Ju Kim. Management and Leadership for Human Service Organizations. – М.: LAP Lambert Academic Publishing, 2014. – 280 с.
     
139. Ntshengedzeni Thomas Ramovha. Strategic Management in the Public Service: Lessons from South Africa. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
140. Ian Broinowski. Managing Children's Services. – М.: LAP Lambert Academic Publishing, 2014. – 256 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Game off. С. Трусевич, "эж-ЮРИСТ", № 39, октябрь 2006.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
7. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
8. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
9. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
10. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
11. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
12. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
13. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
14. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
15. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
16. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
17. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
18. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
19. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
20. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
21. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
22. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
23. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
24. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.