Результаты поиска

Лучшие результаты

1. Chip R. Bell, Ron Zemke. Managing Knock Your Socks Off Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
   
2. Ron Zemke, Kristin Anderson. Coaching Knock Your Socks Off Service. – М.: , 0. – 0 с.
   
3. Chip R. Bell, Ron Zemke, David Zielinski. Managing Knock Your Socks Off Service (Knock Your Socks Off Series). – М.: , 2007. – 231 с.
   
4. 101 Activities For Delivering Knock Your Socks Off Service. – М.: , 2011. – 256 с.
   

Дополнительные результаты

1. Fred Moon. How to Land a Top-Paying Card room managers Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 92 с.
   
2. Michel Chevalier, Michel Gutsatz. Luxury Retail Management: How the World's Top Brands Provide Quality Product and Service Support. – М.: , 2012. – 384 с.
   
3. Jim Connolly. Teamwork: Recipe to Your Business Success: Don't Let Your Competition Get the Jump on Your Productivity, Creativity and Innovation (Volume 1). – М.: , 2012. – 102 с.
   
4. Mr Kevin Griffiths MSc. International Management: Getting your head out of the managerial cloud. – М.: , 2012. – 160 с.
   
5. Julie Lowery. How to Land a Top-Paying Catering managers Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 90 с.
   
6. Nancy J. Niles. Basic Concepts Of Health Care Human Resource Management. – М.: , 2012. – 364 с.
   
7. Hasan Hussain. Hotel Front Office Management: A Text Book. – М.: , 2012. – 104 с.
   
8. Shawn William. How to Land a Top-Paying Case managers Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 90 с.
   
9. Sean Perez. How to Land a Top-Paying Cash managers Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 90 с.
   
10. Benjamin Tanner. How to Land a Top-Paying Casino managers Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. – М.: , 2012. – 92 с.
    
11. Globally Responsible Leadership: Managing According to the UN Global Compact (The Ivey Casebook Series). – М.: , 2012. – 576 с.
    
12. Ron Wells. Global Credit Management : An Executive Summary (The Wiley Finance Series). – М.: , 0. – 0 с.
    
13. Jason C Guarino. 90 Days To Online Success by Selling on eBay & Amazon Part Time. – М.: , 2012. – 126 с.
    
14. Chip R. Bell and Heather Shea-Schultz. Dance Lessons: Six Steps to Great Partnership in Business and Life. – М.: , 2012. – 316 с.
    
15. Jeffrey L. Rodengen. The Legend of Day & Zimmermann. – М.: , 0. – 0 с.
    
16. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
    
17. Paul Seidenstat. Contracting Out Government Services (Privatizing Government: An Interdisciplinary Series). – М.: , 0. – 0 с.
    
18. Stormy Friday. Organization Development for Facility Managers: Leading Your Team to Success. – М.: , 0. – 0 с.
    
19. Mitch Schneider. The High Performance Shop (Automotive Service Management Series). – М.: , 0. – 0 с.
    
20. Neville C. Tompkins. Personnel Management for the Small Business (The Crisp Small Business & Entrepreneurship Series). – М.: , 0. – 0 с.
    
21. James Harry Green. The Irwin Handbook of Telecommunications Management. – М.: , 0. – 0 с.
    
22. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. – М.: , 0. – 0 с.
    
23. Chip R. Bell, Ron Zemke. Managing Knock Your Socks Off Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
24. Kristin Anderson, Ron Zemke. Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
25. Celia Rocks. Brilliance Marketing Management: Let Your Strengths Build Your Business. – М.: , 0. – 0 с.
    
26. Mitch Schneider. Safety Communications (Automotive Service Management Series). – М.: , 0. – 0 с.
    
27. Jerry Spiegel, Cresencio Torres. Manager's Official Guide to Team Working. – М.: Pfeiffer, 1994. – 176 с.
    
28. Strategic Operations Management. – М.: , 0. – 0 с.
    
29. Stephen M. Pollan, Mark Levine. Fire Your Boss. – М.: , 0. – 0 с.
    
30. Rosalene Glickman. Optimal Thinking: How to Be Your Best Self. – М.: , 0. – 0 с.
    
31. Mackie Shilstone. Maximum Energy for Life: A 21-Day Strategic Plan to Feel Great, Reverse the Aging Process, and Optimize Your Health. – М.: , 0. – 0 с.
    
32. Robert J. Thornton. The Lexicon of Intentionally Ambiguous Recommendations: Positive-Sounding References for People Who Can't Manage Their Own Sock Dra. – М.: , 0. – 0 с.
    
33. Simon Howard. Essential Managers: Writing Your Resume. – М.: , 0. – 0 с.
    
34. Grace Wever. Strategic Environmental Management : Using TQEM and ISO 14000 for Competitive Advantage (Wiley Series in Environmental Quality Management). – М.: , 0. – 0 с.
    
35. Mikael Skou Andersen, Rolf-Ulrich Sprenger. Market-Based Instruments for Environmental Management: Politics and Institutuions (International Studies in Environmental Policy Making Series). – М.: , 0. – 0 с.
    
36. Martin Gorrod. Risk Management Systems: Process, Technology and Trends (Finance and Capital Markets Series). – М.: , 0. – 0 с.
    
37. Bryan Milling. The Basics of Finance: Financial Tools for Non Financial Managers. – М.: , 0. – 0 с.
    
38. John J. Giudice. 2004 Global Custody Yearbook, Profiles Edition. – М.: , 0. – 0 с.
    
39. George Roth, Art Kleiner. Car Launch: The Human Side of Managing Change (The Learning History Library). – М.: , 0. – 0 с.
    
40. Anna E. Flynn, Sam Farney. The Supply Management Leadership Process: Strategies for Organizational Effectiveness. – М.: Institute for Supply Management, 2000. – 300 с.
    
41. Information Services for Innovative Organizations (Library and Information Science). – М.: , 0. – 0 с.
    
42. David L. Goetsch, Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition). – М.: , 0. – 0 с.
    
43. Nancy Campbell. Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication. – М.: , 0. – 0 с.
    
44. Preventing Corporate Embezzlement. – М.: , 0. – 0 с.
    
45. Douglas Robert Brown. The Restaurant Managers Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation. – М.: , 0. – 0 с.
    
46. Category Management: Positioning Your Organization to Win. – М.: McGraw-Hill, 1993. – 176 с.
    
47. Russ Broeckelmann. Inventory Classification Innovation: Paving the Way for Electronic Commerce and Vendor Managed Inventory. – М.: , 0. – 0 с.
    
48. Wendy Leebov, Gail Scott. The Indispensable Health Care Manager : Success Strategies for a Changing Environment (Jossey-Bass Health Series). – М.: , 0. – 0 с.
    
49. Arthur R. Pell, Arthur, Ph.D. Pell. The Complete Idiot's Guide to Managing People (COMPLETE IDIOT'S GUIDE TO). – М.: , 0. – 0 с.
    
50. John Courtis. The Bluffer's Guide to Management: Bluff Your Way in Management. – М.: , 0. – 0 с.
    
51. Knut Holt. Market Oriented Product Innovation: A Key to Survival in the Third Millennium. – М.: , 0. – 0 с.
    
52. Frederick E. Webster. Market-Driven Management : How to Define, Develop, and Deliver Customer Value (Wiley Series on Marketing Management). – М.: , 0. – 0 с.
    
53. Resource Management (Team Leader Development Series). – М.: , 0. – 0 с.
    
54. Paul R. Timm. Successful Self-Management: Increasing Your Personal Effectiveness. – М.: Thomson Course Technology, 1993. – 78 с.
    
55. John M. Bryson. Strategic Management in Public and Voluntary Services: A Reader. – М.: , 0. – 0 с.
    
56. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
57. Thomas K. Connellan, Ron Zemke. Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
58. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
59. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
60. Robert E. Wayland, Paul M. Cole. Customer Connections: New Strategies for Growth. – М.: , 0. – 0 с.
    
61. Peter C. Brinckerhoff. Mission-Based Marketing : Positioning Your Not-for-Profit in an Increasingly Competitive World (Brinckerhoff, Peter C., Mission-Based Management Series,). – М.: , 0. – 0 с.
    
62. Sidney J. Levy, Dennis W. Rook. Brands Consumers, Symbols, & Research: Sidney J. Levy on Marketing (1-Off Series). – М.: , 0. – 0 с.
    
63. Peter C. Brinckerhoff. Mission-Based Management : Leading Your Not-For-Profit in the 21st Century (Wiley Nonprofit Law, Finance and Management Series). – М.: , 0. – 0 с.
    
64. Julie Adair King. WordPerfect Office 2002 for Dummies. – М.: , 0. – 0 с.
    
65. Andrew S. Wigodsky. RAPID Value Management for the Business Cost of Ownership : Readiness, Architecture, Process, Integration, Deployment. – М.: , 0. – 0 с.
    
66. Restructuring Strategy: New Networks And Industry Challenges (Strategic Management Society). – М.: , 2005. – 0 с.
    
67. Peter Young. Change Manager: Be Your Best...And Beyond (Q Learning S.). – М.: , 2003. – 0 с.
    
68. Mitch Schneider. Automotive Service Management: Managing Dollars with Sense (Automotive Service Management Series). – М.: , 2003. – 0 с.
    
69. Holmes F. Crouch. Living Wills & Trusts : How to Distinguish Between Them; Probate & Taxation; Intestate Succession, Tips on Writing Your Own Will (Series 300: Retirees & Estates). – М.: , 2005. – 0 с.
    
70. B. Cotton. E-Selling (Sales). – М.: , 2003. – 0 с.
    
71. Aspatore Books. Inside the Minds: Wealth Strategies for Doctors--Leading Financial Planners on Investing Techniques for Building & Maintaining Wealth (Inside the Minds). – М.: , 2004. – 0 с.
    
72. PhD, Alan D. Wolfelt. Healing Grief at Work : 100 Practical Ideas After Your Workplace Is Touched by Loss (Healing Your Grieving Heart series). – М.: , 2005. – 0 с.
    
73. William J. Rothwell. Career Planning and Succession Management : Developing Your Organization's Talent--for Today and Tomorrow. – М.: , 2005. – 0 с.
    
74. John A. Muckstadt. Analysis and Algorithms for Service Parts Supply Chains (Springer Series in Operations Research and Financial Engineering). – М.: , 2004. – 0 с.
    
75. Michael Maginn. Managing in Times of Change (The Mcgraw-Hill Professional Education Series). – М.: , 2004. – 0 с.
    
76. Resizing the Organization : Managing Layoffs, Divestitures, and Closings (J-B SIOP Professional Practice Series). – М.: , 2003. – 0 с.
    
77. Ken Langdon. Account Management (Express Exec). – М.: , 2004. – 0 с.
    
78. Jon Warner. Management Effectiveness Profile: Packet of 5. – М.: , 2003. – 0 с.
    
79. Shan-ling Pan. Managing Emerging Technologies And Organizational Transformation in Asia: A Casebook (Series on Innovation and Knowledge Management). – М.: World Scientific Publishing Company, 2006. – 225 с.
    
80. Geoff Steward. Logos and No Gos: How to Understand and Get the Most from Your Brand IP. – М.: , 2007. – 240 с.
    
81. Gary L. Sundem, Charles T. Horngren, William O. Stratton, Jeff Schatzberg, Dave Burgstahler. Introduction to Management Accounting, Chapters 1-14 (14th Edition) (Charles T. Horngren Series in Accounting). – М.: , 2007. – 768 с.
    
82. Lita Epstein. 250 Questions You Should Ask to Avoid Foreclosure. – М.: , 2007. – 192 с.
    
83. James Bamford. CRM Project Management: Managing OTS Enterprise Wide Application Implementations. – М.: , 2005. – 215 с.
    
84. William Skip Miller, Ron Zemke. Knock Your Socks Off Prospecting: How To Cold Call, Get Qualified Leads And Make More Money (Knock Your Socks Off Series). – М.: , 2005. – 162 с.
    
85. Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff. Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM. – М.: , 2006. – 272 с.
    
86. Timothy C. Kister, Bruce Hawkins. Maintenance Planning and Scheduling: Streamline Your Organization for a Lean Environment. – М.: , 2006. – 352 с.
    
87. Time Management: Increase Your Personal Productivity And Effectiveness (Harvard Business Essentials). – М.: , 2005. – 150 с.
    
88. Stephen M. Pollan, Mark Levine. Fire Your Boss. – М.: , 2005. – 288 с.
    
89. Chip R. Bell, Ron Zemke, David Zielinski. Managing Knock Your Socks Off Service (Knock Your Socks Off Series). – М.: , 2007. – 231 с.
    
90. Jane Yarnall. Strategic Career Management: Developing your talent (Hr Series). – М.: , 2007. – 264 с.
    
91. Alexander Green. The Gone Fishin' Portfolio: Get Wise, Get Wealthy...and Get on With Your Life (Agora Series). – М.: , 2008. – 256 с.
    
92. James R. Persse. Hollywood Secrets of Project Management Success (PRO-best Practices) (Best Practices (Microsoft)). – М.: , 2008. – 224 с.
    
93. Motivation in Public Management: The Call of Public Service. – М.: , 2008. – 352 с.
    
94. Joel Scott, David Lee, Scott Weiss. Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech)). – М.: , 2008. – 408 с.
    
95. Ilayne J. Geller, David Cottrell. The Manager's Conflict Resolution Handbook: A Practical Guide for Creating Positive Change. – М.: Cornerstone Leadership Inst, 2008. – 48 с.
    
96. Michael J Austin, Ralph Brody, Thomas R. Packard. Managing the Challenges in Human Service Organizations: A Casebook. – М.: , 2008. – 304 с.
    
97. Lisa Holton. Everything Guide to Mortgages Book: Find the perfect loan to finance the home of your dreams (Everything Series). – М.: , 2008. – 304 с.
    
98. Ivanka Menken, Gerard Blokdijk. ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management. – М.: , 2008. – 196 с.
    
99. Ivanka Menken. Virtualization Architecture, Adoption and Monetization of Virtualization Projects using Best Practice Service Strategy, Service Design, Service Transition, ... and Continual Service Improvement Processes. – М.: , 2008. – 164 с.
    
100. Soren Rasmussen. Managing Microsoft's Remote Installation Services. – М.: , 2010. – 368 с.
     
101. Wayne R. Davis. A Guide to Executing Change for Managers. – М.: , 2009. – 64 с.
     
102. Frederic Magoules, Thi-Mai-Huong Nguyen, Lei Yu. Grid Resource Management (Chapman & Hall/Crc Numerical Analy & Scient Comp.). – М.: , 2008. – 336 с.
     
103. John A. Price. Mastering Active Directory® for Windows Server® 2008. – М.: , 2008. – 768 с.
     
104. Sandy Sampson. Unicenter TNG® For Dummies®. – М.: , 2000. – 402 с.
     
105. Robert Shemin. The Seven S.E.C.R.E.T.S. of the Money Masters. – М.: , 2010. – 208 с.
     
106. Leslie Alsheimer, Bryan O'Neil Hughes. Black and White in Photoshop CS4 and Lightroom. – М.: Focal Press, 2009. – 336 с.
     
107. Robert R. Moeller. COSO Enterprise Risk Management. – М.: John Wiley and Sons, Ltd, 2011. – 382 с.
     
108. RK HELDMAN. Heldman: Telecommunications ?management? Planning – Isdn Networks Products & Services. – М.: , 1987. – 752 с.
     
109. JM Hunter. Tariffs Traffic & Performance – The Management of Cost Effective Telecommunic Services. – М.: , 1988. – 188 с.
     
110. Process Management: A Guide for the Design of Business Processes. – М.: , 2011. – 596 с.
     
111. Managing Complexity In The Public Services. – М.: , 2011. – 184 с.
     
112. How To Get The Most Out Of Trade Shows. – М.: , 2011. – 176 с.
     
113. Managing Knock Your Socks Off Service. – М.: , 2011. – 224 с.
     
114. Creating A Learning And Development Strategy. – М.: , 2011. – 224 с.
     
115. Service Operation. – М.: Crown, 2007. – 276 с.
     
116. ROBERSON-SAUNDERS. THE SUCCESSFUL MANAGEMENT OF YOUR SMALL BUSINESS: A FOCUS ON PLANNING, MARKETING, AND FINANCE. – М.: , 2014. –  с.
     
117. Jack Lewis, Adrian Webster. Sort Your Brain Out: Boost Your Performance, Manage Stress and Achieve More. – М.: Capstone, 2014. – 216 с.
     
118. Morton, James. Brilliant Bread. – М.: , 2014. –  с.
     
119. florence kithinji. Improving the Public Service in Kenya through Training. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
120. Hasan Hussain. Hotel Room Division Management. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
121. Sherona Rawat. The Experiences of Clinical Psychologists Providing Community Service. – М.: LAP Lambert Academic Publishing, 2013. – 212 с.
     
122. Krishna Saha and Jannatul Mozdalifa. Issues and Problems of Public Personnel Management. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
123. Nico Schute. A Conceptual Strategic Management Model: South African Police Service. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
     
124. Francesca Wirth,Lilian M. Azzopardi and Anthony Serracino-Inglott. Quality Management System for Clinical Pharmacy Services. – М.: Scholars' Press, 2013. – 212 с.
     
125. Ahmed Sallam. Integration of Web Services and Agent technologies. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
126. Benjamin Eze. Policy-based Data Sharing for Event-driven Services in B2B Networks. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
127. Teshome Megersa Bekele and Zhu Weihua. Automatic Conversion of Service Models into Web Services. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
128. Anatoliy Goncharuk and Md. Mamun Habib. Performance Measurement through Supply Chain Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
129. Rohit Rajwanshi and Sanjeev Swami. Management of Next Generation Telecom Services in an Emerging Market. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
130. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
131. Sunday M. Makama. Management of Primary Health Care Services. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
     
132. Tom Mulegi. Decentralized Management and Quality of Health Services in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
133. Hasan Hussain. Hotel Front Office Management. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
134. Sung-Ju Kim. Management and Leadership for Human Service Organizations. – М.: LAP Lambert Academic Publishing, 2014. – 280 с.
     
135. Claudia-Georgeta Carstea. New approach about project management of complex information systems. – М.: LAP Lambert Academic Publishing, 2011. – 152 с.
     
136. Hasan Hussain. Tourism Marketing and Travel Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
137. Paul Patrick Luutu. Decentralised Primary School Education Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
138. Ntshengedzeni Thomas Ramovha. Strategic Management in the Public Service: Lessons from South Africa. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
139. Ian Broinowski. Managing Children's Services. – М.: LAP Lambert Academic Publishing, 2014. – 256 с.
     
140. William Poundstone. How Would You Move Mount Fuji: Microsoft's Cult of the Puzzle - How the World's Smartest Companies Select the Most Creative Thinkers. – М.: Little, Brown and Company, 2004. – 288 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Game off. С. Трусевич, "эж-ЮРИСТ", № 39, октябрь 2006.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
7. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
8. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
9. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
10. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
11. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
12. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
13. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
14. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
15. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
16. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
17. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
18. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
19. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
20. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
21. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
22. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
23. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
24. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.