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Лучшие результаты

  1. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
  2. Colin Shaw. Revolutionize Your Customer Experience. – М.: Palgrave Macmillan, 2004. – 224 с.
  3. Joseph Michelli. The Zappos Experience: 5 Principles to Inspire, Engage, and WOW. – М.: McGraw-Hill, 2011. – 320 с.

Дополнительные результаты

  1. Diana LaSalle, Terry A. Britton. Priceless: Turning Ordinary Products into Extraordinary Experiences. – М.: Harvard Business School Press, 2002. – 208 с.
  2. Mark Yarnell, Rene Reid Yarnell. Your First Year in Network Marketing: Overcome Your Fears, Experience Success, and Achieve Your Dreams!. – М.: Prima Lifestyles, 1998. – 304 с.
  3. Gerald Zaltman. How Customers Think: Essential Insights into the Mind of the Market. – М.: Harvard Business School Press, 2003. – 352 с.
  4. Stan Davis and David McIntosh. The Art of Business: Make All Your Work A Work of Art. – М.: , 2012. – 224 с.
  5. Mukhiya Gurung (Mike G.). Power of Web Marketing: Key Strategies To Grow Your Business Online. Your Customers Are Looking For You Online... Can They Find You?. – М.: , 2012. – 74 с.
  6. Paul R. Timm. 50 Powerful Ideas You can Use to Keep Your Customers: 3rd Edition. – М.: , 2012. – 184 с.
  7. Terry Lydon, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization. – М.: , 2012. – 114 с.
  8. Jason Lohman. Video Internet Marketing: Making Your Presence Known On The Internet. – М.: , 2012. – 26 с.
  9. Michael Hinshaw, Bruce Kasanoff. Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How To Be One of Them. – М.: , 2012. – 200 с.
  10. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
  11. Mr Otoabasi Umonting. How To Use Freebies To Connect With Your Customers And Grow Your Business: What Giving Can Do For You And Your Business (Volume 74). – М.: , 2012. – 86 с.
  12. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
  13. Mike Pierce. Mobile Marketing For Local Business: Be Found Where Your Customers Are Looking. – М.: , 2012. – 62 с.
  14. Gabriela Taylor. The Ultimate Guide To Marketing Your Business With Pinterest: A Practical Toolkit To Unlock The Web's Latest Social Networking Phenomenon (Volume 1). – М.: , 2012. – 134 с.
  15. Thelma L. Horton. Write an EBook: Create Passive Income Streams for Your Business. – М.: , 2012. – 68 с.
  16. Gabriela Taylor. The Ultimate Guide To Marketing Your Business With Pinterest!. – М.: , 2012. – 134 с.
  17. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
  18. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
  19. Ken Smith. Pay Attention! I'm Your Customer ... and the Reason You're in Business. – М.: , 0. – 0 с.
  20. Donald Cyr, Douglas Gray. Marketing Your Product (Self-Counsel Business (Paperback)). – М.: , 0. – 0 с.
  21. John McKean. Information Masters: Secrets of the Customer Race. – М.: , 0. – 0 с.
  22. Sandy Fekete, LeeAnna Keith. Companies Are People, Too : Discover, Develop, and Grow Your Organization's True Personality. – М.: , 0. – 0 с.
  23. Jaclyn Easton. Going Wireless: Transform Your Business with Mobile Technology. – М.: , 0. – 0 с.
  24. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
  25. Ron Zemke, Kristin Anderson. Delivering Knock Your Socks Off Service. – М.: , 0. – 0 с.
  26. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с.
  27. Robert Spector. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers. – М.: Perseus Books Group, 2003. – 304 с.
  28. Brad VanАuken. Brand Aid. An Easy Reference Guide to Solving Your Toughest Branding Problems and Strengthening Your Market Position. – М.: AMACOM/American Management Association, 2003. – 320 с.
  29. Stanley A. Brown. What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability. – М.: , 0. – 0 с.
  30. Derek Taylor. Hospitality Sales and Promotion (Professional Hospitality Guides). – М.: Butterworth-Heinemann, 2001. – 336 с.
  31. Suzanne F. Pitner. Selling Old Books the New Dot Com Way: Your Guide to Starting and Running an Internet Bookselling Business. – М.: Writers Club Press, 2000. – 128 с.
  32. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
  33. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
  34. Kenneth L. Hess. Bootstrap: Lessons Learned Building a Successful Company from Scratch. – М.: , 0. – 0 с.
  35. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
  36. Alchemy for Managers : Turning experience into achievement. – М.: , 0. – 0 с.
  37. Miguel Fernandez-Ranada, F. Xavier Gurrola-Gal, Enrique Lopez-Tello. 3C: A Proven Alternative to MRPII for Optimizing Supply Chain Performance. – М.: , 0. – 0 с.
  38. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с.
  39. Charles C. Poirier & Michael J. Bauer. E-Supply Chain: Using the Internet to Revolutionize Your Business. – М.: Berrett-Koehler Publishers, 2000. – 256 с.
  40. Alan S. Cleland, Albert V. Bruno. The Market Value Process : Bridging Customer & Shareholder Value (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
  41. Jeff Cox, Howard Stevens. Selling the Wheel: Choosing the Best Way to Sell for You, Your Company, Your Customers. – М.: , 0. – 0 с.
  42. Shar McBee. To Lead is to Empower: Leadership to Empower Your Employees and Yourself. – М.: , 0. – 0 с.
  43. Ph.D. Laurence G. Weinzimmer. Fast Growth. – М.: , 0. – 0 с.
  44. Bruce Judson, Kate Kelly. Hyperwars: Eleven Essential Strategies for Survival and Profit in the Era of Online Business. – М.: , 0. – 0 с.
  45. Elliot Ettenberg, Elliott Ettenberg. The Next Economy : Will You Know Where Your Customers Are?. – М.: , 0. – 0 с.
  46. Bernd H. Schmitt, Bernd Schmitt. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. – М.: , 0. – 0 с.
  47. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
  48. T. Scott Gross. Positively Outrageous Service. – М.: , 0. – 0 с.
  49. Uly Meixner, Erich Mock. The "OH Norman" Diary: The Moment of Truth - Selling to Your Customer's Needs. – М.: , 0. – 0 с.
  50. Hans Peter Brondmo. The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships. – М.: , 0. – 0 с.
  51. David P. Snyder. How to Mind Read Your Customers. – М.: , 0. – 0 с.
  52. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
  53. Ron Kaufman. Up Your Service Insights. – М.: , 0. – 0 с.
  54. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.
  55. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с.
  56. Lynn M. Thomas. Irresistible Businesses: Dazzling And Delighting Customers For Life!. – М.: , 0. – 0 с.
  57. Harry Alder. Mind to Mind Marketing: Communicate With your Customers and Create a 'Segment of One'. – М.: , 0. – 0 с.
  58. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
  59. William J. Pardee. To Satisfy & Delight Your Customer: How to Manage for Customer Value. – М.: , 0. – 0 с.
  60. Brian Tracy. Advanced Selling Strategies: The Proven System of Sales Ideas, Methods, and Techniques Used by Top Salespeople Everywhere. – М.: Simon & Schuster, 1995. – 432 с.
  61. Harry Washburn, Kim Wallace. Why People Don't Buy Things: Five Proven Steps to Connect with Your Customers and Dramatically Increase Your Sales. – М.: , 0. – 0 с.
  62. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с.
  63. Steve Yastrow. Brand Harmony: Achieving Dynamic Results by Orchestrating Your Customer's Total Experience. – М.: , 0. – 0 с.
  64. Gary Hawkins. Building the Customer Specific Retail Enterprise. – М.: , 0. – 0 с.
  65. Denison Hatch. Method Marketing: How to Make a Fortune by Getting Inside the Heads of Your Customers. – М.: , 0. – 0 с.
  66. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с.
  67. Torsten H. Nilson. Customize the Brand : Make it more desirable and profitable. – М.: , 0. – 0 с.
  68. Carla B. Furlong. Marketing for Keeps : Building Your Business by Retaining Your Customers. – М.: , 0. – 0 с.
  69. Harry Webber. Divide and Conquer : Target Your Customers Through Market Segmentation. – М.: , 0. – 0 с.
  70. Mary Christensen, Wayne Christensen. Make Your First Million in Network Marketing: Proven Techniques You Can Use to Achieve Financial Success. – М.: , 0. – 0 с.
  71. Douglas P. Florzak. The Free Agent Marketing Guide: 100+ Marketing Tips for Free Agents, Independent Consultants, and Freelancers (Successful Independent, 2). – М.: , 0. – 0 с.
  72. Gene Bedell. Three Steps to Yes: The Gentle Art of Getting Your Way. – М.: , 0. – 0 с.
  73. John N. Gardner, A. Jerome Jewler. Your College Experience: Strategies for Success Reader. – М.: , 0. – 0 с.
  74. Tyler Gregory Hicks, Tyler G. Hicks. 101 Great Mail-Order Businesses: The Very Best (And Most Profitable) Mail-Order Businesses You Can Start With Little or No Money. – М.: , 0. – 0 с.
  75. David Travis. E-Commerce Usability. – М.: CRC Press, 2002. – 128 с.
  76. Michelle Dunn. Become the Squeaky Wheel: A Credit & Collections Guide for Everyone (Collecting Money Series). – М.: , 2005. – 0 с.
  77. Lewis Pinault. The Play Zone : Unlock Your Creative Genius and Connect with Consumers. – М.: , 2004. – 0 с.
  78. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
  79. G. Lee Mikules. How to Use Your Business Cards for Success. – М.: , 2003. – 0 с.
  80. Robert Craven. Customer Is King: How To Exceed Their Expectation (Virgin Business Guides). – М.: , 2005. – 0 с.
  81. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
  82. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
  83. Dianne M. Durkin. The Loyalty Advantage: Essential Steps To Energize Your Company, Your Customers, Your Brand. – М.: , 2005. – 0 с.
  84. Douglas Atkins. The Culting of Brands : Turn Your Customers into True Believers. – М.: , 2005. – 0 с.
  85. Richard Hammond. Smart Retail: How to Turn Your Store into a Sales Phenomenon. – М.: , 2003. – 0 с.
  86. Colin Shaw. Revolutionize Your Customer Experience. – М.: Palgrave Macmillan, 2004. – 224 с.
  87. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с.
  88. John Stanley. Think For Your Customer. – М.: , 2005. – 0 с.
  89. Mike Dandridge. The One-Year Business Turnaround. – М.: , 2005. – 0 с.
  90. Cody Flecker. Collect Your Money : A Guide to collecting Ourstanding Accounts Receivable for your business. – М.: , 2003. – 0 с.
  91. Guy Hart-Davis. How to Do Everything with Your iPod & iPod mini, Second Edition. – М.: McGraw-Hill Osborne Media, 2004. – 416 с.
  92. Judy Allen. Marketing Your Event Planning Business: A Creative Approach to Gaining the Competitive Edge. – М.: John Wiley and Sons, Ltd, 2004. – 272 с.
  93. Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с.
  94. Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с.
  95. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
  96. Nancy Spears. Buddha: 9 to 5: The Eightfold Path to Enlightening Your Workplace and Improving Your Bottom Line. – М.: , 2007. – 184 с.
  97. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с.
  98. Robyn Waters. The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next. – М.: , 2005. – 144 с.
  99. Peter C. Honebein, Roy F. Cammarano. Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies. – М.: , 2005. – 200 с.
  100. Robert Brunner, Stewart Emery, Russ Hall. Do You Matter? How Great Design Will Make People Love Your Company. – М.: , 2008. – 256 с.
  101. Cary Ganz. I Love My Dentist - The Secret to Creating an Exceptional Patient Experience. – М.: , 2008. – 234 с.
  102. Joseph Michelli. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. – М.: McGraw-Hill, 2008. – 224 с.
  103. Cindy L. Shebley. 5 Steps to Success: Sell Your Products on the Internet. – М.: , 2008. – 204 с.
  104. David Frederick Ross. The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (Series on Resource Management). – М.: , 2008. – 304 с.
  105. Greg Gianforte. Eight to Great: Eight Steps to Delivering an Exception Customer Experience. – М.: , 2008. – 124 с.
  106. Marcus Buckingham. The Truth About You: Your Secret to Success. – М.: , 2008. – 112 с.
  107. Nancy Friedman. How to Get Your Customers Swearing by You, Not at You. – М.: , 2008. – 154 с.
  108. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
  109. Jonathan M. Tisch. Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience. – М.: , 2009. – 256 с.
  110. David G. Henderson. Job Search: Marketing Your Military Experience. – М.: , 2009. – 255 с.
  111. Jill Konrath. SNAP Selling: Speed Up Sales and Win More Business with Today's Frazzled Customers. – М.: , 2010. – 320 с.
  112. Brently Clemantin. How To Start A Successful Online Business Even If You Have A Limited Budget & Have No Experience!: Secrets To Making Your Dream Of Owning A Business A ... It At A Very Low Cost Revealed (Volume 1). – М.: , 2010. – 122 с.
  113. John McKean. Managing Customers Through Economic Cycles. – М.: , 2010. – 264 с.
  114. W J Pardee. To Satisfy & Delight Your Customer – How to Manage for Customer Value. – М.: , 1996. – 290 с.
  115. Bill Stinnett. Think Like Your Customer: A Winning Strategy To Maximize Sales By Understanding And Influencing How And Why Your Customers Buy. – М.: McGraw-Hill, 2004. – 288 с.
  116. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
  117. Mcgraw-Hill'S German Student Dictionary For Your Ipod (Mp3 Cd-Rom + Guide). – М.: , 2011. – 0 с.
  118. Mcgraw-Hill'S French Student Dictionary For Your Ipod (Mp3 Cd-Rom + Guide). – М.: , 2011. – 0 с.
  119. Mcgraw-Hill'S Spanish Student Dictionary For Your Ipod (Mp3 Disc + Guide). – М.: , 2011. – 0 с.
  120. Selling Results!: The Innovative System For Maximizing Sales By Helping Your Customers Achieve Their Business Goals. – М.: , 2011. – 304 с.
  121. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
  122. The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company. – М.: , 2011. – 224 с.
  123. How To Make Money With Youtube: Earn Cash, Market Yourself, Reach Your Customers, And Grow Your Business On The World'S Most Popular Video-Sharing Site. – М.: , 2011. – 240 с.
  124. Open-Question Selling: Unlock Your Customer'S Needs To Close The Sale... By Knowing What To Ask And When To Ask It. – М.: , 2011. – 224 с.
  125. Service Innovation: How To Go From Customer Needs To Breakthrough Services. – М.: , 2011. – 304 с.
  126. 5 Steps To A 5 Ap U.S. History Flashcards For Your Ipod With Mp3/Cd-Rom Disk. – М.: , 2011. – 0 с.
  127. Get Rich With Apps!: Your Guide To Reaching More Customers And Making Money Now. – М.: , 2011. – 240 с.
  128. Customer Service Training 101. – М.: , 2011. – 224 с.
  129. Do You Want To Keep Your Customers Forever?. – М.: , 2011. – 64 с.
  130. John Wellemin. Successful Customer Care In a Week A Teach Yourself Guide (Teach Yourself: Business). – М.: , 2012. – 128 с.
  131. Laura Klein. UX for Lean Startups: Faster, Smarter User Experience Research and Design. – М.: O'Reilly Media, 2013. – 240 с.
  132. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
  133. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
  134. MORSE. DISCOVERING THE SERVICE IMPERATIVE: HOW UNDERSTANDING YOUR CUSTOMERS CAN SAVE YOUR BUSINESS. – М.: , 2014. –  с.
  135. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
  136. Adri Drotskie. Customer Experience as a strategic differentiator. – М.: LAP Lambert Academic Publishing, 2011. – 340 с.
  137. Shilpa Bagdare. Retail Customer Experience - An Indian Context. – М.: Scholars' Press, 2014. – 164 с.
  138. Elisa Lopez Moreno. Understanding Unique Customer Experiences. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
  139. Jack Mitchell. Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results. – М.: Hachette Book Group, 2015. – 318 с.
  140. Lars Birkholm Petersen,Ron Person,Christopher Nash. Connect: How to Use Data and Experience Marketing to Create Lifetime Customers. – М.: , 2014. –  с.

Лучшие результаты

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Дополнительные результаты

  1. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.

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Юленька, спасибо большое за консультацию!!! Я защетила на "отлично"! Надеюсь на дальнейшее продолжение сотрудничества! Сегодня позвоню по поводу оплаты двух рефератов...