Результаты поиска

Лучшие результаты

1. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
   
2. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
   
3. Syed Wasif Gillani,Syed Azhar Syed Sulaiman and Khurrum Ghani. Hospital Supply Chain Pharmacy Management. – М.: LAP Lambert Academic Publishing, 2012. – 348 с.
   
4. Hala Ali. Patients' Perceptions as Indicators of Quality of Nursing Services. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
   
5. Ajay Kumar. Interdisciplinary oral care for hospitalized older people. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
   
6. Mmbangiseni Magoro. HIV, AIDS and ARVs. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
   
7. Bishal Gyawali. Patient Satisfaction With Health Care Facility Provided by OPD. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
   
8. Augustine Awuah Peprah. Healthcare Delivery in Sub-Saharan Africa. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
   
9. Ponce Kokou. Service quality at a military hospital. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
   
10. Ran Tao and Tao Chen. The Quality Assessment of Public Health Services in China. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
11. Everil Fernandes and Amulya M. A study on Gap Analysis of Health care services. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
    
12. Zia Ullah. Healthcare Service Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 456 с.
    
13. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
    
14. Bishnu Prasad Neupane. Service Quality Assessment in Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
15. Carolyne Chakua. Critical Assessment Of Nurses' Performance In Counselling Tasks. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
    

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Ekaterina Geta. Online relationship marketing development in hospitality industry: Case of 4 and 5-star hotels in Russia and Austria. – М.: , 2012. – 68 с.
   
3. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
4. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
   
5. Quality Issues in Heritage Visitor Attractions. – М.: , 0. – 0 с.
   
6. Gopal K. Kanji. Total Quality Management in Action. – М.: , 0. – 0 с.
   
7. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
   
8. Barbara H. Cox, William Koelzer, Barbara Cox. Internet Marketing in Hospitality. – М.: , 0. – 0 с.
   
9. M. Lee Upcraft, John H. Schuh. Assessment in Student Affairs : A Guide for Practitioners (Jossey-Bass Higher and Adult Education Series). – М.: , 0. – 0 с.
   
10. Mien Segers, F. J. R. C. Dochy, Eduardo Cascallar. Optimising New Modes of Assessment: In Search of Qualities and Standards (Innovation and Change in Professional Education, ?1). – М.: , 0. – 0 с.
    
11. Production Practices and Quality Assessment of Food Crops : Volume 3: Quality Handling and Evaluation. – М.: , 2004. – 0 с.
    
12. Peter O'Connor. Using Computers in Hospitality. – М.: , 2004. – 0 с.
    
13. Stephen George. Process Improvement and Quality Management in the Retail Industry. – М.: , 2005. – 0 с.
    
14. Rosalia Rodriguez-Garcia. Self-assessment In Managing For Results: Conducting Self-assessment For Development Practitioners (World Bank Working Papers) (World Bank Working Papers). – М.: , 2005. – 0 с.
    
15. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с.
    
16. Reinhold Haux, A. Winter, Elske Ammenwerth, Birgit Brigl. Strategic Information Management in Hospitals: An Introduction to Hospital Information Systems (Health Informatics). – М.: , 2004. – 272 с.
    
17. Erich Prien, Leonard D. Goodstein. Using Individual Assessments in the Workplace: A Practical Guide for HR Professionals, Trainers, and Managers (Pfeiffer Essential Resources for Training and HR Professionals (Hardc. – М.: , 2006. – 240 с.
    
18. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
19. Robert C. Lewis. Cases in Hospitality Marketing and Management. – М.: , 1997. – 504 с.
    
20. Robert C. Lewis. Cases in Hospitality Marketing and Management. – М.: , 1989. – 360 с.
    
21. Robert C. Lewis. Marketing Leadership in Hospitality. – М.: , 2000. – 960 с.
    
22. Robert C. Lewis. Marketing Leadership in Hospitality. – М.: , 1994. – 880 с.
    
23. Jan Wallcraft. Handbook of Service User Involvement in Mental Health Research. – М.: , 2009. – 280 с.
    
24. J+Вrg Niew+Вhner. Gene Therapy: Prospective Technology assessment in its societal context. – М.: , 2010. – 274 с.
    
25. Ian Yeoman. Quality Issues in Heritage Visitor Attractions. – М.: , 2010. – 296 с.
    
26. Peter A. Lichtenberg. Handbook of Assessment in Clinical Gerontology. – М.: , 2010. – 720 с.
    
27. Ettore Capri. Pesticide Risk Assessment in Rice Paddies: Theory and Practice. – М.: , 2010. – 266 с.
    
28. Levent Altinay. Planning Research in Hospitality & Tourism. – М.: , 2010. – 264 с.
    
29. Frank D. Borsenik. The Management of Maintenance and Engineering Systems in Hospitality Industries. – М.: , 1987. – 130 с.
    
30. JB MCKINLAY. Mckinlay: The ?milbank? Readers – Issues In Hospit Al Administration (paper). – М.: , 1982. – 0 с.
    
31. Rachel Sherman. Class Acts – Service and Inequality in Luxury Hotels. – М.: , 2007. – 352 с.
    
32. Rachel Sherman. Class Acts – Service and Inequality in Luxury Hotels. – М.: , 2007. – 352 с.
    
33. Pierluigi Caramia. Power Quality Indices in Liberalized Markets. – М.: , 2009. – 288 с.
    
34. Gordon A. Fenton. Risk Assessment in Geotechnical Engineering. – М.: , 2008. – 480 с.
    
35. Michael F. Middaugh. Planning and Assessment in Higher Education. – М.: , 2009. – 256 с.
    
36. Le Lynn. Lynn: The State & Human Services: Organizational Change In A Political Context. – М.: , 1980. – 0 с.
    
37. Timothy R. Hinkin. Cases in Hospitality Management. – М.: , 1995. – 240 с.
    
38. The Council on Hotel, Restaurant and Institutional Education. A Guide to College Programs in Hospitality and Tourism. – М.: , 1995. – 504 с.
    
39. NAP. National Academy Press: Risk Assessment In The Fed Govt – Managing The Process. – М.: , 1983. – 0 с.
    
40. Handbook of Assessment in Clinical Gerontology. – М.: , 1999. – 672 с.
    
41. J LIND. Lind ?children? And Parents In Hospitals – Early S Timu& Therapy Through Play (paper Only). – М.: , 1980. – 118 с.
    
42. Robert C. Lewis. Cases in Hospitality Strategy and Policy. – М.: , 1998. – 440 с.
    
43. CHRIE. A Guide to College Programs in Hospitality and Tourism 1991–1992. – М.: , 1991. – 402 с.
    
44. Stephen George. Process Improvement and Quality Management in the Retail Industry. – М.: , 2005. – 256 с.
    
45. A Directory of CHRIE Member Colleges and Universities. A Guide to College Programs in Hospitality and Tourism. – М.: , 1997. – 480 с.
    
46. Paula Holt. Diabetes in Hospital. – М.: , 2009. – 224 с.
    
47. Leonard D. Goodstein. Using Individual Assessments in the Workplace. – М.: , 2006. – 240 с.
    
48. Trudy W. Banta and Associates. Assessment in Practice. – М.: , 1995. – 416 с.
    
49. Bonnie M. Canziani. Multicultural Management In Hospitality and Tourism. – М.: , 2009. – 352 с.
    
50. Quality Management in Urban Tourism. – М.: , 1996. – 312 с.
    
51. James Youniss. Community Service & Social Responsibility in Youth. – М.: , 1997. – 194 с.
    
52. Environmental Assessment in Developing and Transitional Countries. – М.: , 2000. – 314 с.
    
53. Frank D. Borsenik. The Management of Maintenance and Engineering Systems in Hospitality Industries. – М.: , 1987. – 554 с.
    
54. Priyanka Devunuri and Uday Chaitanya Dornadula. No-Reference Image Quality Assessment in Contourlet Domain. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
55. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
56. Elez Shenhar and Ilan Shallom. Uniform Non-Intrusive Speech Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
57. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
58. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
59. Arthur Bisimwa Mubwebwe,Fredrick Mwanuzi and Joel Nobert. Water Quality Management in Lake Kivu Basin, DR Congo. – М.: LAP Lambert Academic Publishing, 2014. – 128 с.
    
60. Deeksha Katyal. Groundwater quality assessment by index mapping. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
    
61. Mange Ram. Total Quality Management in the Electronic Age in University Libraries. – М.: LAP Lambert Academic Publishing, 2010. – 376 с.
    
62. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
63. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
64. S. N. Mukhopadhyay. e–Governance Service Quality Assessment. – М.: Scholars' Press, 2013. – 488 с.
    
65. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
66. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
67. Diriba Leta. Indoor air borne bacteria in hospital wards. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
68. Latika Bhatia. Impact & Assessment Of Bioaerosols In Hospital Environment. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
69. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
70. Rixin Jamtsho. External Quality Assessment Scheme for District Laboratories in Bhtuan. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
71. Dr. Muhammad Aslam Tahir. Water Quality Assessment. – М.: LAP Lambert Academic Publishing, 2010. – 260 с.
    
72. Hemant Pathak. Multivariate statistics: An approach for Water quality assessment. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
73. Sofonias Mehari. GIS &Remote Sensing based Water Quality Assessment in-relation. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
74. Gakka Udaya Laxmi. Groundwater Quality Assessment in parts of Hyderabad, A.P., India. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
    
75. Beenu Raj,Dr. Abhya Kumar Singh ( Sr. Scientist- CIMFR Dhanbad) and Dr. A. K. Giri ( Associate prof. Geo-Environmental Study and Groundwater Quality Assessment. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    
76. Fanny Saruchera. Delivering Quality Service - A Pharmaceuticals Sector's Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
77. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
78. Nicholas Ankomah Tweneboa. Health care quality initiatives in Ghana. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
    
79. Vishal Agrawal,Harshal Gupta and D.D. Umrigar. Quality of life assessment in psoriasis patients. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
80. Maryam Hafizi and Kourosh Akef. Translation Quality Assessment of Hedayat's Blind Owl. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
81. Atefeh Ebrahimi Alavikolaei. A Text Type Approach Towards Translation Quality Assessment. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
    
82. Luca Rognoni. The voice quality distinction in Dinka songs. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
83. Godwin Utuka. Quality Assurance in Higher Education. – М.: LAP Lambert Academic Publishing, 2013. – 320 с.
    
84. Aida Koni. Service Quality of Higher Education in Palestine. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
    
85. M Palani Natha Raja and Ashwani Kumar. Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 216 с.
    
86. Sunday T. Afangideh. Deregulation Of Educational Services and Quality Assurance. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
    
87. Abdullah Bagc?. Application of Total Quality Management in Teacher Unions in Turkey. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
    
88. Afroza Bulbul and Obaidur Rahman. Service Quality of Muslim Aid UK-Bangladesh Field Office. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
89. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
90. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
91. Sabina Lajiq and Elvira Efendic. Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
92. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
93. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
94. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
95. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
96. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
97. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
98. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
99. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
100. Mahboubeh Salehi. Service Quality in Iran's Hotels. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
101. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
102. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
103. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
104. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
105. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
106. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
     
107. Dr. Gamal Sayed Abdelaziz. Service Quality Dimensions. – М.: LAP Lambert Academic Publishing, 2010. – 436 с.
     
108. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
109. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
110. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
111. R. Kavitha. Service Quality Measurement in Health Care System. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
112. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
113. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
114. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
     
115. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
116. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
117. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
118. Funmilayo Araloyin. Service Quality Delivery in Real Estate Agency in Lagos Metropolis. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
119. Nandish Upadhyay and Karishma Patel. Consumer Preference and Service Quality Provided by Hotels in Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
120. Ran Tao and Tao Chen. The Quality Assessment of Public Health Services in China. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
121. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
122. Monawwer Eqbal and M. Masoom Raza. Total Quality Management in Central University Libraries of India. – М.: LAP Lambert Academic Publishing, 2011. – 336 с.
     
123. Vincent Kwami Afenyo and Samuel N.B. Tackie. Total quality management in an academic library. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
124. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
125. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
126. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
127. Ritu Raj and Sandeep Singh. Staff Satisfaction In Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
128. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
129. Zia Ullah. Healthcare Service Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 456 с.
     
130. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
131. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
132. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
133. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
134. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.
     
135. MOHHIDIN OTHMAN. THE IMPACT OF ORGANIZATIONAL CULTURE ON INTERNAL SERVICE QUALITY. – М.: LAP Lambert Academic Publishing, 2010. – 384 с.
     
136. Bishnu Prasad Neupane. Service Quality Assessment in Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
137. Paul Mupa. Quality Assurance in the teaching of HIV & AIDS: A Literature Review. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
     
138. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
139. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
140. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
9. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
10. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
11. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
12. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
13. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
14. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.