Результаты поиска

Лучшие результаты

1. John Ngosong Morfaw. Total Quality Management: A Comprehensive Strategy Toward the Implementation of an Effective and Efficient Healthcare Delivery System in Africa. – М.: , 2006. – 96 с.
   
2. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
   
3. Kornelia Lazanyi. Emotional labour, its antecedents and consequences. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
   
4. ROGER A. ATINGA. A CRITIQUE OF QUALITY HEALTHCARE MANAGEMENT IN GHANAIAN HOSPITALS. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
   
5. Bhumika Talwar and Aviral Sharma. Improving Quality of Hospital Services. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
   
6. Sambasiva Rao Ravi,Mrs. G. Lakshmi and Ms.S.R. Sravani. Safe Motherhood Interventions. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
   
7. Aamir Al Mosawi. Healthcare system in Iraq. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
   
8. Lynn Owens. The Burden of Alcohol on the National Health Service. – М.: LAP Lambert Academic Publishing, 2010. – 328 с.
   
9. Ahmed Mohammed Kheir Abdallah. Safe Surgery Saves Lives: Challenging Implementation. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
   
10. Joseph Kwame Wulifan. Challenges and Prospects of Health Insurance Schemes in the U-W/Region. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
11. G.V.R.K. Acharyulu. Supply Chain Management in Healthcare Industry. – М.: LAP Lambert Academic Publishing, 2011. – 332 с.
    
12. Main Naser Alolayyan. TQM and Operational Flexibility impact on Hospital Performance. – М.: LAP Lambert Academic Publishing, 2012. – 372 с.
    
13. Svetlana Yermakova. Modernizing Health Care. – М.: LAP Lambert Academic Publishing, 2015. – 128 с.
    

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
3. Leonard J. Weber. Business Ethics in Healthcare: Beyond Compliance. – М.: , 0. – 0 с.
   
4. Roger C. Swanson. The Quality Improvement Handbook: Team Guide to Tools and Techniques. – М.: , 0. – 0 с.
   
5. Eleanor Gilpatrick. Quality Improvement Projects in Health Care: Problem Solving in the Workplace. – М.: , 0. – 0 с.
   
6. Robert E. Cole. Managing Quality Fads: How American Business Learned to Play the Quality Game. – М.: , 0. – 0 с.
   
7. Peter Mears, Frank Voehl. The Executive Guide to Implementing Quality Systems. – М.: , 0. – 0 с.
   
8. Michael P. Vogel. Environmental Kuznets Curves: A Study on the Economic Theory and Political Economy of Environmental Quality Improvements in the Course of Economic Gro ... s in Economics and Mathematical Systems, 469). – М.: , 0. – 0 с.
   
9. Benjamin, Iii, Dr. Robinson. Financial Privacy & Electronic Commerce: Who's in My Business. – М.: , 0. – 0 с.
   
10. Deborah Shlian, Clint Patterson. New Frontiers in Healthcare Management: Mbas Evolving in the Business of Healthcare. – М.: , 0. – 0 с.
    
11. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
    
12. G. Theodore Danglemayer. Esd Program Management: A Realistic Approach to Continuous Measurable Improvement in Static Control. – М.: , 0. – 0 с.
    
13. William F. Roth. Quality Improvement: A Systems Perspective. – М.: , 0. – 0 с.
    
14. Gary Born. Process Management to Quality Improvement : The Way to Design, Document and Re-engineer Business Systems. – М.: , 0. – 0 с.
    
15. Thomas P. Ryan. Statistical Methods for Quality Improvement (Wiley Series in Probability and Statistics). – М.: , 0. – 0 с.
    
16. John E. Bauer, Grace L. Duffy, Russ Westcott. The Quality Improvement Handbook. – М.: , 0. – 0 с.
    
17. A.F., M.D. Al-Assaf, June A., R.N. Schmele. The Textbook of Total Quality in Healthcare. – М.: , 0. – 0 с.
    
18. Jerry Koehler, Joseph Pankowski. Continual Improvement in Government Tools and Methods. – М.: , 0. – 0 с.
    
19. Quality Issues in Heritage Visitor Attractions. – М.: , 0. – 0 с.
    
20. Gopal K. Kanji. Total Quality Management in Action. – М.: , 0. – 0 с.
    
21. R. Scott MacStravic. Creating Consumer Loyalty in Healthcare (Management Series). – М.: , 0. – 0 с.
    
22. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
    
23. Daniel, M.D. Farb. Quality Assurance and Outcomes Introduction: An Introduction to Quality and TQM Concepts in Healthcare For Health Personnel, Insurance Companies, HMOs, ... Pharmaceutical and Medical Device Employees. – М.: , 2003. – 0 с.
    
24. Stephen George. Process Improvement and Quality Management in the Retail Industry. – М.: , 2005. – 0 с.
    
25. Richard Grol. Quality Improvement Research: Understanding the Science of Change in Health Care. – М.: , 2004. – 0 с.
    
26. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с.
    
27. E. Preston Gee. Service Line Success: Eight Essential Rules. – М.: , 2003. – 0 с.
    
28. Healthcare Information Systems and Informatics: Research and Practices (Advances in Healthcare Information Systems and Informatics) (Advances in Healthcare Information Systems and Informatics). – М.: , 2008. – 448 с.
    
29. Dennis Darlak. Private Club Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry. – М.: , 2008. – 92 с.
    
30. Applying Lean in Healthcare: A Collection of International Case Studies. – М.: , 2010. – 247 с.
    
31. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
32. Felicity Smith, Sally-anne Francis, Ellen Schafheutle. International Research in Healthcare (ULLA Pharmacy Series). – М.: , 2008. – 164 с.
    
33. Alison Pilnick. Communication in Healthcare Settings. – М.: , 2010. – 160 с.
    
34. Jan Wallcraft. Handbook of Service User Involvement in Mental Health Research. – М.: , 2009. – 280 с.
    
35. David Loshin. The Practitioner's Guide to Data Quality Improvement. – М.: Morgan Kaufmann, 2011. – 424 с.
    
36. Ian Yeoman. Quality Issues in Heritage Visitor Attractions. – М.: , 2010. – 296 с.
    
37. Rachel Sherman. Class Acts – Service and Inequality in Luxury Hotels. – М.: , 2007. – 352 с.
    
38. Rachel Sherman. Class Acts – Service and Inequality in Luxury Hotels. – М.: , 2007. – 352 с.
    
39. Pierluigi Caramia. Power Quality Indices in Liberalized Markets. – М.: , 2009. – 288 с.
    
40. Le Lynn. Lynn: The State & Human Services: Organizational Change In A Political Context. – М.: , 1980. – 0 с.
    
41. Stephen George. Process Improvement and Quality Management in the Retail Industry. – М.: , 2005. – 256 с.
    
42. Delete. Fast Track Operations Management in Healthcare. – М.: , 2006. – 376 с.
    
43. Quality Management in Urban Tourism. – М.: , 1996. – 312 с.
    
44. Charles P. Quesenberry. SPC Methods for Quality Improvement. – М.: , 1997. – 694 с.
    
45. James Youniss. Community Service & Social Responsibility in Youth. – М.: , 1997. – 194 с.
    
46. Bryon L Johnson. Step Up! Create a Culture of Continuous Improvement - In Your Business. – М.: , 2011. – 150 с.
    
47. Innovations in Healthcare Design. – М.: , 1995. – 320 с.
    
48. Jonathan Secker–Walker. Quality & Safety In Anaesthesia. – М.: , 1994. – 220 с.
    
49. Quality And Safety In Pharmacy Practice. – М.: , 2011. – 525 с.
    
50. Six Sigma Software Quality Improvement. – М.: , 2011. – 640 с.
    
51. Syed Amjad Ali,Srinivasan Vathsal and K.Lal Kishore. Tomographic image quality improvement using windowing technique. – М.: LAP Lambert Academic Publishing, 2012. – 204 с.
    
52. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
53. Syed Najib Syed Abdul Bahari and Wan Ahmad Yusmawiza Wan Yusoff. Quality Improvement Of Three-Way Catalytic Converter (TWC) System. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
54. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
55. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
56. Rakesh Sharma. Kaizen: A Approach to Process Improvement in Manufacturing Industry. – М.: LAP Lambert Academic Publishing, 2015. – 80 с.
    
57. Mange Ram. Total Quality Management in the Electronic Age in University Libraries. – М.: LAP Lambert Academic Publishing, 2010. – 376 с.
    
58. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
59. S. N. Mukhopadhyay. e–Governance Service Quality Assessment. – М.: Scholars' Press, 2013. – 488 с.
    
60. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
61. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
62. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
63. Fanny Saruchera. Delivering Quality Service - A Pharmaceuticals Sector's Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
64. Gilbert Banamwana. Nursing & Practice: Evidence-Based Practice, Use of Nursing Care Plans. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
    
65. Ali Medabesh. Customer Comfort as a Marketing Construct in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
    
66. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
67. Nicholas Ankomah Tweneboa. Health care quality initiatives in Ghana. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
    
68. William Padula. Quality Improvement Interventions to Prevent Pressure Ulcers. – М.: Scholars' Press, 2014. – 244 с.
    
69. Reza Khajouei. Usability of information systems in healthcare. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
    
70. M Palani Natha Raja. Measuring Quality in Healthcare services. – М.: LAP Lambert Academic Publishing, 2011. – 220 с.
    
71. Gisli Thorsteinsson and Tom Page. Improving In-Service Teacher Training across Europe. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
    
72. Godwin Utuka. Quality Assurance in Higher Education. – М.: LAP Lambert Academic Publishing, 2013. – 320 с.
    
73. Aida Koni. Service Quality of Higher Education in Palestine. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
    
74. M Palani Natha Raja and Ashwani Kumar. Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 216 с.
    
75. Sunday T. Afangideh. Deregulation Of Educational Services and Quality Assurance. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
    
76. Abdullah Bagc?. Application of Total Quality Management in Teacher Unions in Turkey. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
    
77. Suneth Namal Karunarathna. Technology Challenges for Context Aware Multimedia Services. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
    
78. Emmanuel Austen Ichu. The Role of Quality Assurance in Software Developmen?t Projects. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
79. Omar AlShathry. Quality Economics in Software Development Projects. – М.: LAP Lambert Academic Publishing, 2011. – 208 с.
    
80. Afroza Bulbul and Obaidur Rahman. Service Quality of Muslim Aid UK-Bangladesh Field Office. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
81. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
82. Cinzia Palumbo. The future of services - Industrialization strategies in healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
    
83. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
84. Sabina Lajiq and Elvira Efendic. Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
85. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
86. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
87. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
88. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
89. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
90. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
91. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
92. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
93. Mahboubeh Salehi. Service Quality in Iran's Hotels. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
94. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
95. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
96. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
97. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
98. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
99. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
    
100. Dr. Gamal Sayed Abdelaziz. Service Quality Dimensions. – М.: LAP Lambert Academic Publishing, 2010. – 436 с.
     
101. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
102. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
103. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
104. R. Kavitha. Service Quality Measurement in Health Care System. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
105. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
106. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
107. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
     
108. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
109. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
110. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
111. Funmilayo Araloyin. Service Quality Delivery in Real Estate Agency in Lagos Metropolis. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
112. Nandish Upadhyay and Karishma Patel. Consumer Preference and Service Quality Provided by Hotels in Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
113. Mahour Mellat-Parast. Quality improvement in petroluem industry. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
     
114. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
115. Monawwer Eqbal and M. Masoom Raza. Total Quality Management in Central University Libraries of India. – М.: LAP Lambert Academic Publishing, 2011. – 336 с.
     
116. Vincent Kwami Afenyo and Samuel N.B. Tackie. Total quality management in an academic library. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
117. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
118. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
119. Borwornsom Leerapan. Organizational Reputation and Public Disclosure of Healthcare Quality. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
     
120. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
121. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
122. Cristina Machado Guimaraes. Lean Thinking in Healthcare-Learning from Case Studies. – М.: LAP Lambert Academic Publishing, 2013. – 464 с.
     
123. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
124. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
125. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
126. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
127. SUBRAMANIAM ARUNACHALAM. TOTAL QUALITY MANAGEMENT IN THE ARAB ORGANISATIONS. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
     
128. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
129. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.
     
130. MOHHIDIN OTHMAN. THE IMPACT OF ORGANIZATIONAL CULTURE ON INTERNAL SERVICE QUALITY. – М.: LAP Lambert Academic Publishing, 2010. – 384 с.
     
131. Khamtan Phonetip and Zahra Rashidian. Quality Improvement. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
     
132. Bishnu Prasad Neupane. Service Quality Assessment in Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
133. Paul Mupa. Quality Assurance in the teaching of HIV & AIDS: A Literature Review. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
     
134. Shahid Warsi and Rahim Khan. Quality Assurance in Textbook Development. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
135. Jennifer. C. F. Loke. Interprofessional Online Learning in Healthcare Education. – М.: LAP Lambert Academic Publishing, 2012. – 368 с.
     
136. May Bader. Quality Assurance in Clinical Dental Education. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
     
137. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
138. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
139. Tofik Musema Nuri. The impact of Microfinance services on clients in Addis Ababa. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
140. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
9. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
10. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
11. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
12. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
13. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
14. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.