Результаты поиска

Лучшие результаты

1. Mitch Schneider. The High Performance Shop (Automotive Service Management Series). – М.: , 0. – 0 с.
   

Дополнительные результаты

1. Peter Brooks. Metrics for Service Management: Designing for ITIL. – М.: , 2012. – 169 с.
   
2. Leonard Yates. High Performance Options Trading: Option Volatility & Pricing Strategies with OptionVue CD. – М.: Wiley, 2003. – 256 с.
   
3. Gloria Garrett Samson. The American Fund for Public Service: Charles Garland and Radical Philanthropy, 1922-1941 (Contributions in Labor Studies). – М.: , 0. – 0 с.
   
4. Julie Schaffner, Patti Ludwig-Beymer. Rx for the Nursing Shortage: A Guidebook (ACHE Management Series). – М.: , 0. – 0 с.
   
5. Eileen Appelbaum, Thomas Bailey, Peter Berg, Arne L. Kalleberg. Manufacturing Advantage: Why High-Performance Work Systems Pay Off. – М.: , 0. – 0 с.
   
6. Timothy J. Galpin. The Human Side of Change : A Practical Guide to Organization Redesign (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
   
7. Rob Johnston, The Drucker Foundation, Frances Hesselbein, Rob Johnston. On High Performance Organizations: A Leader to Leader Guide. – М.: , 0. – 0 с.
   
8. Peter B. Doeringer, Christine Evans-Klock, David G. Terkla, W.E. Upjohn Institute for Employment Research, Peter Doeringer, Christie Evans-Klock, David Terkla. Startup Factories: Leading Edge Practices and Regional Advantage for High-Performing Firms. – М.: , 0. – 0 с.
   
9. Mark Marone, Seleste Lunsford. Strategies That Win Sales : Best Practices of the World's Leading Organizations. – М.: , 0. – 0 с.
   
10. Dale E. Yeatts, Cloyd Hyten. High-Performing Self-Managed Work Teams: A Comparison of Theory to Practice. – М.: , 0. – 0 с.
    
11. Wolf J. Rinke. Winning Management: 6 Fail-Safe Strategies for Building High Performance Organizations. – М.: , 0. – 0 с.
    
12. Kathleen D. Ryan, Daniel K. Oestreich. Driving Fear Out of the Workplace : Creating the High-Trust, High-Performance Organization (The Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
    
13. Harvard Business School Press. Teams That Click (The Results-Driven Manager Series). – М.: , 0. – 0 с.
    
14. Donna R. Neusch, Alan F. Siebenaler. The High Performance Enterprise : Reinventing the People Side of Your Business. – М.: , 0. – 0 с.
    
15. John D. W. Beck, John D.W. Beck. The Leader's Window: Mastering the Four Styles of Leadership to Build High Performing Teams. – М.: , 0. – 0 с.
    
16. Steve Buchholz, Thomas Roth. Creating the High Performance Team. – М.: , 0. – 0 с.
    
17. Eric Sundstrom, Associates. Supporting Work Team Effectiveness : Best Management Practices for Fostering High Performance (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
    
18. Hank Karp, Connie Fuller, Danilo Sirias. Bridging the Boomer Xer Gap: Creating Authentic Teams for High Performance at Work. – М.: , 0. – 0 с.
    
19. Mitch Schneider. Building a Team (Automotive Service Management Series). – М.: , 0. – 0 с.
    
20. Jack J. Phillips, Seven D. Jones, Michael M. Beyerlein, Steven D. Jones. In Action: Developing High-Performance Work Teams, Volume 2. – М.: , 0. – 0 с.
    
21. Mitch Schneider. The High Performance Shop (Automotive Service Management Series). – М.: , 0. – 0 с.
    
22. Rosemary O'Leary, Robert F. Durant, Daniel J. Fiorino, Paul S. Weiland. Managing for the Environment : Understanding the Legal, Organizational, and Policy Challenges (JOSSEY BASS NONPROFIT & PUBLIC MANAGEMENT SERIES). – М.: , 0. – 0 с.
    
23. J. Davidson Frame. Managing Projects in Organizations : How to Make the Best Use of Time, Techniques, and People (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
24. Jon R. Katzenbach, Douglas K. Smith. The Wisdom of Teams: Creating the High-Performance Organization. – М.: Harvard Business Press, 1992. – 292 с.
    
25. Oscar G. Mink, Keith Q. Owen, Barbara P. Mink. Developing High Performance People: The Art of Coaching. – М.: Perseus Books Group, 1993. – 288 с.
    
26. Dennis D. Pointer, James E. Orlikoff. The High-Performance Board : Principles of Nonprofit Organization Governance (The Jossey-Bass Nonprofit and Public Management Series). – М.: , 0. – 0 с.
    
27. Tom Devane. Integrating Lean Six Sigma and High-Performance Organizations: Leading the Charge Toward Dramatic, Rapid, and Sustainable Improvement. – М.: Pfeiffer, 2003. – 464 с.
    
28. John E. Martin. Command Performance: The Art of Delivering Quality Service. – М.: Harvard Business School Press, 1994. – 260 с.
    
29. V. R., Ph.D. Buzzotta, R. E., Ph.D. Lefton, Alan, Ph.D. Cheney, Ann, Ph.D. Beatty. Making Common Sense Common Practice: Achieving High Performance Using What You Already Know. – М.: , 0. – 0 с.
    
30. Leon Martel. High Performers : How the Best Companies Find and Keep Them (The Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
    
31. Thomas H. Lee, Shoji Shiba, Robert Chapman Wood. Integrated Management Systems : A Practical Approach to Transforming Organizations (Operations Management Series). – М.: , 0. – 0 с.
    
32. Mitch Schneider. Safety Communications (Automotive Service Management Series). – М.: , 0. – 0 с.
    
33. Francis M. Duffy. Designing High Performance Schools: A Practical Guide to Organizational Reengineering. – М.: , 0. – 0 с.
    
34. Carol A. Hacker. The High Cost of Low Morale...and what to do about it. – М.: , 0. – 0 с.
    
35. Managing an Effective Operation (Institute of Management Series). – М.: , 0. – 0 с.
    
36. Stephen G. Haines, Katie McCoy. Sustaining High Performance: The Strategic Transformation to a Customer-Focused Learning Organization. – М.: , 0. – 0 с.
    
37. Andy Bruce, Ken Langdon. Essential Managers: Putting Customers First (Essential Managers Series). – М.: , 0. – 0 с.
    
38. Derek Doyle. Volunteers in Hospice and Palliative Care: A Handbook for Volunteer Service Managers. – М.: , 0. – 0 с.
    
39. Thomas A. Hannigan. Managing Tomorrow's High-Performance Unions. – М.: , 0. – 0 с.
    
40. James Earl Sherow. Watering the Valley: Development along the High Plains Arkansas River, 1870-1950. – М.: , 0. – 0 с.
    
41. Mary J. Cronin. Banking and Finance on the Internet (Internet Management Series). – М.: , 0. – 0 с.
    
42. Dwight S. Ritter. High Performance Branch Banking: A Manager's Guide to Maximizing Branch Profitability. – М.: , 0. – 0 с.
    
43. Richard Folcker, Richard Folcker. Derivatives Diary: The Strategies of an Independent Fund Manager. – М.: , 0. – 0 с.
    
44. John O'Connell. The Blackwell Encyclopedic Dictionary of International Management. – М.: , 0. – 0 с.
    
45. Information Resources Management Association. International Conference, Mehdi Khosrowpour. Managing Information Technology Resources in Organizations in the Next Millennium: 1999 Information Resources Management Association International Conference, Hershey, Pa, Usa, May 16-19, 1999. – М.: , 0. – 0 с.
    
46. Edward Szewczak, Mehdi Khosrowpour. The Human Side of Information Technology Management (Series in Managing the Human Side of Information Technology). – М.: , 0. – 0 с.
    
47. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
    
48. Christine W. Letts, William P. Ryan, Allen Grossman. High Performance Nonprofit Organizations: Managing Upstream for Greater Impact. – М.: , 0. – 0 с.
    
49. Mark G. Popovich, David Osborne. Creating High-Performance Government Organizations (Jossey-Bass Nonprofit and Public Management Series). – М.: , 0. – 0 с.
    
50. Harvard Business School Press. Face-to-Face Communications for Clarity and Impact (The Results-Driven Manager Series). – М.: , 0. – 0 с.
    
51. Maryann F. Fralic, AONE Series, AONE Management Series, Maryann F. Fralic. Staffing Management and Methods: Tools and Techniques for Nurse Leaders. – М.: , 0. – 0 с.
    
52. Harvard Business School Press. Winning Negotiations that Preserve Relationships (The Results-Driven Manager Series). – М.: , 0. – 0 с.
    
53. Derek Channon. The Blackwell Encyclopedic Dictionary of Strategic Management. – М.: , 0. – 0 с.
    
54. Frank D. Borsenik, Alan T. Stutts. The Management of Maintenance and Engineering Systems in the Hospitality Industry (Wiley Service Management Series). – М.: , 0. – 0 с.
    
55. Peter G. W. Keen, Walid Mougayar, Tracy Torregrossa. The Business Internet and Intranets: A Manager's Guide to Key Terms and Concepts. – М.: , 0. – 0 с.
    
56. Howard Thomas, Don O'Neal, Raul Alvarado. Strategic Discovery : Competing in New Arenas (Strategic Management Series). – М.: , 0. – 0 с.
    
57. Hank Moore. The High Cost of Doing Nothing: How to avoid troubles and assure success - Painting the Big Picture of Business Knowledge. – М.: , 0. – 0 с.
    
58. Bob, Dr Frost. Crafting Strategy: Planning how you will prevail over competitors and obstacles. – М.: , 0. – 0 с.
    
59. Karen Vander Linde, Elaine Biech. Building High Performance: Tools and Techniques for Training and Learning. – М.: , 0. – 0 с.
    
60. Peter C. Brinckerhoff. Mission-Based Marketing : Positioning Your Not-for-Profit in an Increasingly Competitive World (Brinckerhoff, Peter C., Mission-Based Management Series,). – М.: , 0. – 0 с.
    
61. Barry J. McLeish. Successful Marketing Strategies For Nonprofit Organizations (Wiley Nonprofit Law, Finance and Management Series). – М.: , 0. – 0 с.
    
62. Christopher Ryan. High-Performance Interactive Marketing. – М.: , 0. – 0 с.
    
63. Norm Trainor. The 8 Best Practices of High-Performing Salespeople. – М.: John Wiley and Sons, Ltd, 2000. – 228 с.
    
64. Terry Beck. High Performance Selling: Advice, Tatics, and Tools : The Complete Guide to Sales Success. – М.: , 0. – 0 с.
    
65. Managing Operations (Institute of Management Series). – М.: , 0. – 0 с.
    
66. James M., Ph.D. Butler. Technology Blueprints: Technology Foundations for High Performance Companies. – М.: , 2003. – 0 с.
    
67. Jonathan A. Hales. Accounting and Financial Analysis in the Hospitality Industry (Butterworth-Heinemann Hospitality Management Series). – М.: , 2005. – 0 с.
    
68. Piero Morosini. The Common Glue: An Alternative Way of Transcending Differences to Unleash Competitive Performance (International Business and Management) (International Business and Management). – М.: , 2005. – 0 с.
    
69. Marc Hanlan. High Performance Teams : How to Make Them Work. – М.: , 2004. – 0 с.
    
70. Robert E. Grosse. The Future of Global Financial Services (Blackwell Global Dimensions of Business Series). – М.: , 2004. – 0 с.
    
71. Chien-Hsun Chen. Banking and Insurance in the New China: Competition and the Challenge of Accession to the Wto (Advances in Chinese Economic Studies Series). – М.: , 2004. – 0 с.
    
72. Mitch Schneider. Automotive Service Management: Managing Dollars with Sense (Automotive Service Management Series). – М.: , 2003. – 0 с.
    
73. Bruce J. Feibel. Investment Performance Measurement (Frank J. Fabozzi Series). – М.: , 2003. – 0 с.
    
74. Randall L. Englund. Creating the Project Office : A Manager's Guide to Leading Organizational Change (Jossey Bass Business and Management Series). – М.: , 2003. – 0 с.
    
75. The International Guide to Management Consultancy: The Evolution, Practice and Structure of Management Consultancy Worldwide. – М.: , 2003. – 0 с.
    
76. The 2005 Pfeiffer Annual : Human Resource Management. – М.: , 2004. – 0 с.
    
77. Raymond Andrew Noe. Human Resource Management with Student CD, PowerWeb, and Management Skill Booster Card. – М.: , 2003. – 0 с.
    
78. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с.
    
79. Ap Eigenhuis, Rob Van Dijk. High Performance Business Strategy: Inspiring Success Through Effective Human Resource Management. – М.: , 2007. – 208 с.
    
80. George J Avlonitis, Paulina Papastathopoulou. Product and Services Management. – М.: , 2006. – 280 с.
    
81. Naras Eechambadi. High Performance Marketing: Bringing Method to the Madness of Marketing. – М.: , 2005. – 288 с.
    
82. Pat CMP, CSEP, DMCP Schaumann. The Guide to Successful Destination Management (The Wiley Event Management Series). – М.: , 2004. – 288 с.
    
83. Paul C. Light. The Four Pillars of High Performance. – М.: , 2004. – 304 с.
    
84. Martin Cole, Greg Parston. Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations. – М.: , 2006. – 188 с.
    
85. Jim Ware, Jim Dethmer, Jamie Ziegler, Fran Skinner. High Performing Investment Teams: How to Achieve Best Practices of Top Firms. – М.: , 2006. – 222 с.
    
86. The Oxford Handbook of Human Resource Management (Oxford Handbooks). – М.: , 2008. – 680 с.
    
87. David P. Hale. The High-Performance Entrepreneur: 12 Essential Strategies to Supercharge Your Startup Business. – М.: , 2008. – 256 с.
    
88. David P. Hale. The High-Performance Entrepreneur: 12 Essential Strategies to Supercharge Your Startup Business. – М.: , 2008. – 256 с.
    
89. Building High-Performance People and Organizations [Three Volumes]. – М.: , 2008. – 832 с.
    
90. The Handbook of Human Services Management. – М.: , 2008. – 544 с.
    
91. Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source). – М.: , 2008. – 519 с.
    
92. Thorsten Blecker/Wolfgang Kersten/ Matthias Meyer (Eds.). High-Performance Logistics: Methods and Technologies. – М.: , 2010. – 253 с.
    
93. Lisa Haneberg. The High-Impact Middle Manager: Powerful Strategies to Thrive in the Middle. – М.: , 2010. – 214 с.
    
94. Sharon Armstrong. The Essential Performance Review Handbook: A Quick and Handy Resource For Any Manager or HR Professional. – М.: , 2010. – 224 с.
    
95. Jill Nemiro. The Handbook of High Performance Virtual Teams. – М.: , 2008. – 800 с.
    
96. John R. Garcia. High-Performance Internet Advertising With Pay Per Clicks: The Online Marketer's Start-Up Guide On Pay Per Click Marketing With Advertising Tips And ... Higher Online Sales And Big Profits Faster!. – М.: , 2011. – 72 с.
    
97. Pippa Michael Bourne. Achieving High Performance. – М.: Дорлинг Киндерсли, 2009. – 72 с.
    
98. Fernando Medeiro, Angel Perez-Verdu, Angel Rodriguez-Vazquez. Top-Down Design of High-Performance Sigma-Delta Modulators (Kluwer International Series in Engineering and Computer Science, 480). – М.: , 0. – 0 с.
    
99. Modeling, Simulation and Optimization of Complex Processes: Proceedings of the Third International Conference on High Performance Scientific Computing, March 6-10, 2006, Hanoi, Vietnam. – М.: , 2008. – 666 с.
    
100. Beaufort B. Longest, Kurt Darr. Managing Health Services Organizations and Systems. – М.: , 2008. – 664 с.
     
101. Paul Haney. The Racing & High-Performance Tire: Using Tires to Tune for Grip & Balance. – М.: Society of Automotive Engineers Inc, 2003. – 286 с.
     
102. Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper. Service Management For Dummies. – М.: For Dummies, 2009. – 336 с.
     
103. M. Ingber, C. A. Brebbia. Applications in High-Performance Computing in Engineering VI (Advances in High Performance). – М.: , 2010. – 491 с.
     
104. Clifton E. Owen. Today's Technician: Basic Automotive Service and Systems. – М.: Delmar Cengage Learning, 2010. – 0 с.
     
105. Linda Holbeche. The High Performance Organization. – М.: , 2010. – 464 с.
     
106. Charles T. Betz. Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. – М.: , 2010. – 424 с.
     
107. Lucio Grandinetti. Grid Computing: The New Frontier of High Performance Computing,14. – М.: , 2010. – 444 с.
     
108. Norm Trainor. The 8 Best Practices of High–Performing Salespeople. – М.: , 2000. – 224 с.
     
109. David W Orr. Design on the Edge – The Making of a High – Performance Building. – М.: , 2008. – 296 с.
     
110. Post. High Performance – The Culture and Technology of Drag Racing 1950–2000 Rev. – М.: , 2001. – 0 с.
     
111. Charles H Koelbel. Koelbel: The High Performance Fortran Handbook (cloth). – М.: , 1994. – 346 с.
     
112. Steve Buchholz. Creating the High Performance Team. – М.: , 1987. – 0 с.
     
113. The Faculty of Thunderbird, The American Graduate School of International Management. Thunderbird on Global Business Strategy. – М.: , 2000. – 362 с.
     
114. Charles H Koelbel. The High Performance Fortran Handbook (Paper). – М.: , 1994. – 346 с.
     
115. David W Orr. Design on the Edge – The Making of a High–Performance Building. – М.: , 2006. – 296 с.
     
116. Donna R. Neusch. The High Performance Enterprise. – М.: , 1998. – 320 с.
     
117. Donna R. Neusch. The High Performance Enterprise. – М.: , 1995. – 400 с.
     
118. The Complete Book Of Perfect Phrases For High-Performing Sales Professionals. – М.: , 2011. – 736 с.
     
119. High Performance Healthcare: Using The Power Of Relationships To Achieve Quality, Efficiency And Resilience. – М.: , 2011. – 288 с.
     
120. 90 Days To A High-Performance Team: A Complete Problem-Solving Strategy To Help Your Team Thirve In Any Environment. – М.: , 2011. – 224 с.
     
121. Anna Wise. The High-Performance Mind. – М.: Tarcher, 1997. – 288 с.
     
122. Sarfo Mensah. The Effect Of Project Management Practices On Project Performance. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
123. Luqman J. Cheema. High Performance Work System & Workplace Safety. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
124. DOROTHY MPABANGA. The Key Performance Indicator(KPI)based Performance Management System. – М.: LAP Lambert Academic Publishing, 2010. – 436 с.
     
125. hudson maila. Managing Performance for Improved Service Delivery. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
     
126. Hattab Guesmi. High performance IP networks. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
127. David Levy. A Development Environment for High Performance Embedded Systems. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
128. Ismael Marin Carrion. High Performance Computing Applied to Nonlinear Time Series Analysis. – М.: LAP Lambert Academic Publishing, 2010. – 184 с.
     
129. Amr Kabardy,Islam Beltagy and Amr Magdy. High Performance Electronic Lecture Service via WWW. – М.: LAP Lambert Academic Publishing, 2010. – 192 с.
     
130. Peter Nthigah and Peter Kihara. Challenges Hindering Attainment Of High Performing Organization Status. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
131. Janet Bagorogoza. Improving Organisational Performance Through Knowledge Management. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
132. Na Fu. High Performance Work Systems in Professional Service Firms. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
133. BORGET ALFRED ANOYE. THE EFFECTIVENESS OF ISO 9000 QUALITY MANAGEMENT SYSTEM IN HEALTH CARE. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
     
134. Thadeus Mkamwa. The Impact of High Performance Work Systems in Irish Companies. – М.: LAP Lambert Academic Publishing, 2010. – 312 с.
     
135. Diganta Chakrabarti. Impact of High Performance Work Systems on Performance of a Firm. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
136. Juan-Carlos Ferrer. Pricing Bundles of Products and Services in the High-Tech Industry. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
     
137. Md. Kamal Hussain. Introduction To Healthcare Service Management. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
     
138. Hamza Pervaiz Butt and Muhammad Uzair Farooq Khan. Deployment of High Performance Work Systems in firms of Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
     
139. Huseyin Ala. A Case Study on the Current State of In-Service Education in Turkey. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
140. Achieving High Performance. – М.: , . –  с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
3. Mystery Shopping в банковском секторе. О. Аульченкова, "Организация продаж банковских продуктов", № 3, III квартал 2007.
4. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
5. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
6. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
7. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
8. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
9. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
10. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
11. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
12. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
13. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
14. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
15. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
16. Метод Mystery Shopping и его использование для выявления лучших практик. В.Т. Зульфикарова, "Банковский ритейл", N 1, I квартал 2012 г.
17. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
18. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
19. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
20. Оценка эффективности деятельности и формирование оплаты на основе системы KPI. Key Performance Indicators. Ю.Г. Одегов, Л.Р. Котова, "Нормирование и оплата труда в промышленности", N 2, 3, февраль, март 2011 г.
21. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
22. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
23. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
24. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
25. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
26. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
27. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
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