Результаты поиска

Лучшие результаты

1. Alan L. Sklover. Fired, Down-Sized, or Laid-Off: What Your Employer Doesn't Want You to Know About How to Fight Back. – М.: , 0. – 0 с.
   
2. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
   
3. Julie L. Mohr. The Help Desk Audit: Blueprint for Success. – М.: , 2003. – 0 с.
   
4. Seamus Phan, Ter Hui Peng. Dot ZEN: Practical tips and thoughts on Business, Marketing, PR and Internet from the Diamond Sutra. – М.: , 0. – 0 с.
   
5. Edward W. Werz. Letters That Sell. – М.: , 0. – 0 с.
   
6. Peg Thoms. Finding the Best and the Brightest : A Guide to Recruiting, Selecting, and Retaining Effective Leaders. – М.: , 2005. – 0 с.
   
7. Anne Swartzlander. Serving Internal and External Customers. – М.: , 2003. – 0 с.
   
8. Marc Apple. You Talkin To Me? : Thoughts & Observations on Marketing & Promotions. – М.: , 2004. – 142 с.
   
9. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с.
   
10. Dr. Rick Brinkman, Dr. Rick Kirschner. Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer. – М.: , 2005. – 272 с.
    
11. William Doak. Managing Improvement: A Book Targeted to Help Middle Management Develop and Implement a Holistic Approach to Driving Continuous Improvement in Their Organizations. – М.: , 2008. – 192 с.
    
12. William Doak. Managing Improvement. – М.: , 2008. – 192 с.
    
13. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
14. Heather F. Lutze. The Findability Formula: The Easy, Non-Technical Approach to Search Engine Marketing. – М.: , 2009. – 288 с.
    
15. Perfect Phrases For Sales And Marketing Copy. – М.: , 2011. – 224 с.
    
16. Elizabeth Martin–Chua. Maximizing Human Capital in Asia. – М.: , 2009. – 228 с.
    
17. R. S. Mukherjee. Product Design by Modification of Composite (For Mosquito Coil). – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
18. Bir Pal Singh. Social Inequality and Exclusion of Scheduled Tribes in India. – М.: LAP Lambert Academic Publishing, 2014. – 220 с.
    
19. Jill Bevan-Brown. Maori learners with special needs. – М.: LAP Lambert Academic Publishing, 2009. – 512 с.
    
20. Sarah Ramadan. An Optimization Approach Using Traditional Media. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
    
21. Nadia Annisa. Market Segmentation With Respect To University Students. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
22. Pasi Porkka. Capacitated Timing of Mobile and Flexible Service Resources. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
    

Дополнительные результаты

1. Mr. Gary Dickhart N/A. The Power of Integrity: An Ethical Approach to Business Management (Volume 1). – М.: , 2012. – 124 с.
   
2. Fundamental Approaches to Software Engineering: 15th International Conference, FASE 2012, Held as Part of the European Joint Conferences on Theory and ... Computer Science and General Issues). – М.: , 2012. – 534 с.
   
3. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
4. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
5. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
6. Lawrence B. MacGregor Serven. Value Planning: The New Approach to Building Value Every Day. – М.: , 0. – 0 с.
   
7. Diane Lemieux. Nigeria - Culture Smart!: The Essential Guide to Customs & Culture. – М.: , 2012. – 168 с.
   
8. Alan L. Sklover. Fired, Down-Sized, or Laid-Off: What Your Employer Doesn't Want You to Know About How to Fight Back. – М.: , 0. – 0 с.
   
9. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
   
10. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
    
11. Myra Warren Isenhart, Michael Spangle, Michael L Spangle. Collaborative Approaches to Resolving Conflict. – М.: , 0. – 0 с.
    
12. Gerald J. Langley, Kevin M. Nolan, Clifford L. Norman, Lloyd P. Provost, Thomas W. Nolan, Clifford L. Norman. The Improvement Guide : A Practical Approach to Enhancing Organizational Performance (Jossey-Bass Business and Management Series). – М.: , 0. – 0 с.
    
13. Jagdish Bhagwati, Pravin Krishna, Arvind Panagariya. Trading Blocs: Alternative Approaches to Analyzing Preferential Trade Agreements. – М.: , 0. – 0 с.
    
14. Richard K. Lyons. The Microstructure Approach to Exchange Rates. – М.: , 0. – 0 с.
    
15. Aaditya Mattoo, Antonia Carzaniga. Moving People to Deliver Services: Labor Mobility and the Wto (World Bank Publication). – М.: , 0. – 0 с.
    
16. Peter J. Boettke. The Elgar Companion to Austrian Economics. – М.: , 0. – 0 с.
    
17. Paul D. Tieger, Barbara Barron-Tieger. The Art of SpeedReading People: How to Size People Up and Speak Their Language. – М.: Little, Brown and Company, 1999. – 224 с.
    
18. Jim McIngvale, John Ivancevich, Thomas Duening. Always Think Big. – М.: , 0. – 0 с.
    
19. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
20. Scott D. Seligman. Chinese Business Etiquette: A Guide to Protocol, Manners, and Culture in the People's Republic of China. – М.: Grand Central Publishing, 1999. – 304 с.
    
21. George Eckes, Sandra Derickson. Six Sigma Team Dynamics: The Elusive Key to Project Success. – М.: , 0. – 0 с.
    
22. A. S., Ph.D. Tolbert. Reversing the Ostrich Approach to Diversity: Pulling your head out of the sand. – М.: , 0. – 0 с.
    
23. Melina L. Gallo. Reading the World of Work: A Learner-Centered Approach to Workplace Literacy and Esl (Professional Practices in Adult Education and Lifelong Learning Series). – М.: , 0. – 0 с.
    
24. Bert Decker. You've Got To Be Believed To Be Heard : Reach the First Brain to Communicate in Business and in Life. – М.: , 0. – 0 с.
    
25. Stewart L Tubbs. A Systems Approach to Small Group Interaction with "Making the Grade" CD-ROM. – М.: , 0. – 0 с.
    
26. Kevin Doyle, Environmental Careers Organization, Tanya Stubbs, Bill New Complete Guide to Environmental Careers Sharp, Sam Heizman, Sam Heizmann. The Complete Guide to Environmental Careers in the 21st Century. – М.: , 0. – 0 с.
    
27. Hatherleigh Press, Hatherleigh Editorial Board. The Hatherleigh Guide to Vocational and Career Counseling (Hatherleigh Guides Series, 9). – М.: , 0. – 0 с.
    
28. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
29. Stephen G. Haines. The Systems Thinking Approach to Strategic Planning and Management. – М.: CRC Press, 2000. – 392 с.
    
30. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
31. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
32. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с.
    
33. Grace Bulger. The Enlightened Entrepreneur: A Spiritual Approach to Creating & Marketing a Company. – М.: , 0. – 0 с.
    
34. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
    
35. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
36. Michael A. Richard, William G. Emener. I'm a People Person: A Guide to Human Service Professions. – М.: , 0. – 0 с.
    
37. Paul E. De Jongh, Sean Captain, Paul E. De Jongh. Our Common Journey: A Pioneering Approach to Cooperative Environmental Management. – М.: , 0. – 0 с.
    
38. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
39. Jeff Cox, Howard Stevens. Selling the Wheel: Choosing the Best Way to Sell for You, Your Company, Your Customers. – М.: , 0. – 0 с.
    
40. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с.
    
41. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
42. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
43. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
44. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
45. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
46. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
47. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
48. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
49. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
50. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
51. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
52. Thomas J. Miceli. The Economic Approach to Law. – М.: , 2004. – 0 с.
    
53. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
    
54. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
55. Anjali Kumar. Access to Financial Services in Brazil (Directions in Development). – М.: World Bank Publications, 2004. – 620 с.
    
56. Sue Barlow. Sense and Respond : The Journey to Customer Purpose. – М.: , 2005. – 0 с.
    
57. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
58. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
59. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
60. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
61. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
62. Wendy L. Currie. Internet Strategy: The Road to Web Services Solutions. – М.: , 2005. – 0 с.
    
63. Michael Feiner. The Feiner Points of Leadership : The 50 Basic Laws That Will Make People Want to Perform Better for You. – М.: , 2005. – 0 с.
    
64. Gerrit Van Wyk. A Systems Approach to Social and Organizational Planning: Cure for the Mess in Health Care. – М.: , 2003. – 0 с.
    
65. Victor Buzzotta. Dimensional Selling : Using the Breakthrough Q4 Approach to Close More Sales. – М.: , 2004. – 0 с.
    
66. Ira Distenfield. We The People's Guide to Bankruptcy : A Do-It-Yourself Plan for Getting Out of Debt. – М.: , 2005. – 272 с.
    
67. Bruce Greenwald, Judd Kahn. Competition Demystified: A Radically Simplified Approach to Business Strategy. – М.: Portfolio, 2005. – 416 с.
    
68. Judy Allen. Marketing Your Event Planning Business: A Creative Approach to Gaining the Competitive Edge. – М.: John Wiley and Sons, Ltd, 2004. – 272 с.
    
69. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
70. Jonathan Ledwidge. The Human Asset Manifesto: What Happens When Organizations Allow People The Freedom To Be. – М.: , 2007. – 348 с.
    
71. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с.
    
72. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
73. Tom Copeland, Aaron Dolgoff. Outperform with Expectations-Based Management : A State-of-the-Art Approach to Creating and Enhancing Shareholder Value. – М.: Wiley, 2005. – 358 с.
    
74. Dr. Rick Brinkman, Dr. Rick Kirschner. Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer. – М.: , 2005. – 272 с.
    
75. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
76. Ken Blanchard, Jim Ballard, Fred Finch. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company. – М.: , 2004. – 208 с.
    
77. Shannon P. Pratt, Alina V. Niculita. The Market Approach to Valuing Businesses Workbook. – М.: , 2006. – 144 с.
    
78. Hal B. Becker, Jon Lief, Florence Mustric. Get What You Want!! A Fun, Upbeat and Fresh Approach to Negotiating. – М.: , 2004. – 227 с.
    
79. Richard K. Lyons. The Microstructure Approach to Exchange Rates. – М.: , 2006. – 316 с.
    
80. Ira Distenfield, Linda Distenfield. We The People's Guide to Divorce: A Do-It-Yourself Guide to Reaching an Agreement with Your Spouse and Getting a Hassle-Free Divorce. – М.: , 2005. – 240 с.
    
81. Frank Buytendijk. Performance Leadership: The Next Practices to Motivate Your People, Align Stakeholders, and Lead Your Industry. – М.: , 2008. – 300 с.
    
82. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
83. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
84. Thomas Miceli. The Economic Approach to Law, Second Edition. – М.: , 2008. – 424 с.
    
85. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
86. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
87. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
88. Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer. Building Routes to Customers: Proven Strategies for Profitable Growth. – М.: , 2009. – 194 с.
    
89. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
90. Carael "The Internet CEO" Knight. The Heart of a CEO: How I Went From the Internet Independent to a National Internet Marketing Mogul. – М.: , 2011. – 212 с.
    
91. Robert A. Segal. The Blackwell Companion to the Study of Religion. – М.: , 2008. – 496 с.
    
92. H. Wesley Perkins. The Social Norms Approach to Preventing School and College Age Substance Abuse. – М.: , 2003. – 336 с.
    
93. Joe Fleischer. The Complete Guide to Customer Support. – М.: , 2010. – 272 с.
    
94. Michael J. Rosenberg. The Agile Approach to Adaptive Research. – М.: , 2010. – 274 с.
    
95. Richard K Lyons. The Microstructure Approach to Exchange Rates. – М.: , 2002. – 346 с.
    
96. SR PIERCE. Pierce Approaches To ?serological? Problems In The Hospital Transfusion Service –tec.w/shp. – М.: , 1986. – 148 с.
    
97. Gale Goldberg Wood. The Structural Approach to Direct Practice in Social Work – A Social Constructionist Perspective 3e. – М.: , 2006. – 400 с.
    
98. Michael Dyer. The Cleanroom Approach to Quality Software Development. – М.: , 1992. – 224 с.
    
99. D PERKINS. Perkins: The ?american? Approach To Foreign Policy Rev Ed. – М.: , 1990. – 254 с.
    
100. Shannon P. Pratt. The Market Approach to Valuing Businesses. – М.: , 2000. – 400 с.
     
101. L Carl Brown. Religion & State – The Muslim Approach to Politics. – М.: , 2001. – 264 с.
     
102. Dr Mark Button. Countering Fraud for Competitive Advantage – The Professional Approach to Reducing the Last Great Hidden Cost. – М.: , 2011. – 200 с.
     
103. Harrington. The Regulatory Approach to Air Quality Management. – М.: , 1981. – 0 с.
     
104. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
     
105. Doug Hall. Jump Start Your Business Brain: The Scientific Way to Make More Money. – М.: , 2011. – 500 с.
     
106. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
107. Becker. The Economic Approach to Human Behavior. – М.: , 1978. – 320 с.
     
108. M Kuenzlen. Playing Urban Games – The Systems Approach to Plannina (Paper). – М.: , 1978. – 0 с.
     
109. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
110. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
111. The Winner'S Attitude: Using The "Switch" Method To Change How You Deal With Difficult People And Get The Best Out Of Any Situation At Work. – М.: , 2011. – 224 с.
     
112. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
     
113. Performance Leadership: The Next Practices To Motivate Your People, Align Stakeholders, And Lead Your Industry. – М.: , 2011. – 300 с.
     
114. Turn Small Talk Into Big Deals: Using 4 Key Conversation Styles To Customize Your Networking Approach, Build Relationships, And Win More Clients. – М.: , 2011. – 288 с.
     
115. Service Innovation: How To Go From Customer Needs To Breakthrough Services. – М.: , 2011. – 304 с.
     
116. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
117. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
118. Customer Service Training 101. – М.: , 2011. – 224 с.
     
119. Branded Customer Service. – М.: , 2011. – 264 с.
     
120. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
121. POLAK. THE BUSINESS SOLUTION TO POVERTY; DESIGNING PRODUCTS AND SERVICES FOR THREE BILLION NEW CUSTOMERS. – М.: , 2013. –  с.
     
122. Dr Jeff Sutherland. Scrum: A Revolutionary Approach to Building Teams, Beating Deadlines and Boosting Productivity. – М.: Random House Business Book, 2014. – 256 с.
     
123. Abid Md. Abdullah Chowdhury. A Critical Approach to Adaptive Strategies of Haor People. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
124. Annah Nyadombo. A Holistic Pastoral Approach to HIV/AIDS Sufferers. – М.: LAP Lambert Academic Publishing, 2014. – 452 с.
     
125. Lwin Lwin Aung. The Farmer Field School (FFS) approach to Legume Production in Myanmar. – М.: LAP Lambert Academic Publishing, 2011. – 244 с.
     
126. Tahir Hanif. A new approach to Project Management. – М.: LAP Lambert Academic Publishing, 2012. – 504 с.
     
127. Ramakrishna Nallathiga. Fund-based approach to reduce urban poverty. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
     
128. Donna Micallef. An integrated EU approach to urban regeneration. – М.: LAP Lambert Academic Publishing, 2010. – 120 с.
     
129. Francis Chisikwa Indoshi and Michael Okello Okwara. Integrated Approach to Teaching of English. – М.: LAP Lambert Academic Publishing, 2011. – 228 с.
     
130. Md. Mijanur Rahman. Approaches to and Techniques of Teaching Grammar in CLT Classrooms. – М.: LAP Lambert Academic Publishing, 2012. – 248 с.
     
131. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
132. Augustine Nsang. Novel Approaches to Dimensionality Reduction and Applications. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
     
133. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
134. Khalid Hashmi. Customer-support Service-The Role in Telecom Customer Relationships. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
135. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
136. VIKAS GAUTAM. A SEM Approach to Indian Mobile telecom Services Sector. – М.: LAP Lambert Academic Publishing, 2012. – 216 с.
     
137. S.M.Hamzeh Kheradmand and Mohammad Radjabi. The Best Approach to Service Selection. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
     
138. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
139. Jack Mitchell. Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results. – М.: Hachette Book Group, 2015. – 318 с.
     
140. Christopher G. Worley,Veronique Zardet,Marc Bonnet,Amandine Savall. Becoming Agile: How the SEAM Approach to Management Builds Adaptability. – М.: , 2015. –  с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. Жизни и здоровью - реальную защиту. интервью c В. Кашиным, руководителем Департамента экономики здоровья Вижэн Интернешнл Пипл Групп. Vision International People Group, кандидатом экономических наук. "Адвокат", № 8, август 2003.
8. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
9. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
10. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
11. Счет 97 - to be or not to be. Реквием. А.В. Анищенко, "Актуальные вопросы бухгалтерского учета и налогообложения", N 23, декабрь 2011 г.
12. Зомбирование банков, или Too-big-to-fail problem. Г.Б. Петров, "Управление в кредитной организации", N 2, март-апрель 2011 г.
13. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
14. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
15. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
16. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
17. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
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