Результаты поиска

Лучшие результаты

1. Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. Services Marketing. – М.: , 0. – 0 с.
   
2. ANTONIO LOBO. Marketing of Luxury Cruise Liners: Segmentation, Satisfaction and Future Patronage of Cruise Travellers. – М.: , 2010. – 164 с.
   
3. Abdel Karim Fuad Kitana. An Assessment on the Services Provided by Sharjah University Libraries. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
   
4. Eman Taie. Emerging of Medical Tourism in Egyptian Hospitals. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
   
5. Rishi Pathak. Gap Analysis for Accreditation By College Of American Pathologists. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
   
6. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
   
7. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
   
8. Raj Shravanthi Andukuri and Ajjan N. Analysis of Customer Perception, Expectation and the Service Gap. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
   
9. ANTONIO LOBO. Marketing of Luxury Cruise Liners. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
   
10. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
11. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
    
12. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
13. Everil Fernandes and Amulya M. A study on Gap Analysis of Health care services. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
    
14. Dr. Rohit Kumar and Dr. Manjit Singh. Performance of Indian Non-Life Insurance Industry. – М.: LAP Lambert Academic Publishing, 2011. – 304 с.
    
15. Farzaneh Mola. Service Management. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
    
16. Djalalie Itana Ayana. Perception of Service Quality and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
17. Ochei Ailemen Ikpefan. Bank Capitalisation, Management and Performance:. – М.: LAP Lambert Academic Publishing, 2012. – 256 с.
    

Дополнительные результаты

1. Cloud Computing and Services Science (Service Science: Research and Innovations in the Service Economy). – М.: , 2012. – 405 с.
   
2. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
3. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
4. J. S. Metcalfe, Ian Miles. Innovation Systems in the Service Economy: - Measurement and Case Study Analysis (ECONOMICS OF SCIENCE, TECHNOLOGY AND INNOVATION Volume 18). – М.: , 0. – 0 с.
   
5. Hank Karp, Connie Fuller, Danilo Sirias. Bridging the Boomer Xer Gap: Creating Authentic Teams for High Performance at Work. – М.: , 0. – 0 с.
   
6. Cameron Lynne MacDonald, Carmen Sirianni. Working in the Service Society (Labor and Social Change Series). – М.: , 0. – 0 с.
   
7. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. – М.: , 0. – 0 с.
   
8. Daryl Guppy. Market Trading Tactics: Beating the Odds Through Technical Analysis and Money Management. – М.: , 0. – 0 с.
   
9. Thomas A. Ratliff. The Laboratory Quality Assurance System : A Manual of Quality Procedures and Forms. – М.: , 0. – 0 с.
   
10. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
    
11. Rene F. Jones. Power Marketing of Architectural Services: A Critical Look at the Services Provided by Architects and Designers. – М.: , 0. – 0 с.
    
12. Roger J.P. Kain, Elizabeth Baigent. The Cadastral Map in the Service of the State: A History of Property Mapping. – М.: , 0. – 0 с.
    
13. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с.
    
14. Eric A. Marks. Service-Oriented Architecture (SOA) Governance for the Services Driven Enterprise. – М.: , 2008. – 330 с.
    
15. Dennis Darlak. Private Club Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry. – М.: , 2008. – 92 с.
    
16. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
17. Service Desk Best Practices - Templates, Documents and Examples of the Service Desk in the Public Domain PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 194 с.
    
18. Deborah Schiffrin, Deborah Tannen, Heidi E. Hamilton. The Handbook of Discourse Analysis. – М.: Wiley-Blackwell, 2003. – 872 с.
    
19. Martin Cook. The Design Quality Manual. – М.: , 2007. – 216 с.
    
20. John Footen. The Service-Oriented Media Enterprise. – М.: , 2010. – 544 с.
    
21. Peter D Feaver. Soldiers & Civilians – The Civil–Military Gap & American National Security. – М.: , 2001. – 512 с.
    
22. Ha Millon. Art & Architecture in the Service of Politics. – М.: , 1978. – 0 с.
    
23. Aa Rogow. Rogow: Thomas ?hobbes? – Radical In The Service Of Reaction. – М.: , 1986. – 288 с.
    
24. Margaret C Jacob. Practical Matter – Newton?s Science in the Service of Industry and Empire 1687–1851. – М.: , 2005. – 208 с.
    
25. TW HAYES. Hayes: ?winstanley? The Digger: A Literary Analysi S Ofradical Ideas In The English Revolution. – М.: , 1990. – 266 с.
    
26. HITTLE. Hittle: The ?service? City: State & Townsmen In Ru Ssia1600 – 1800. – М.: , 1990. – 305 с.
    
27. G Ofer. The Service Sector in Soviet Economic Growth – A Comparative Study. – М.: , 1974. – 216 с.
    
28. Peter D Feaver. Soldiers & Civilians – The Civil–Military Gap & American National Security. – М.: , 2001. – 560 с.
    
29. Stephen George. The Baldrige Quality System. – М.: , 1992. – 320 с.
    
30. Paolo Virno. The Handbook of Discourse Analysis. – М.: , 2008. – 188 с.
    
31. Kent E Portney. Taking Sustainable Cities Seriously – Economic Development, the Environment & Quality of Life in American Cities. – М.: , 2003. – 312 с.
    
32. Ron Shaham. The Expert Witness in Islamic Court – Medicine and Crafts in the Service of Law. – М.: , 2010. – 304 с.
    
33. C Davies. Ethnic Humor Around the World – A Comparative Analysis. – М.: , 1990. – 0 с.
    
34. Matthew Levitt. Hamas – Politics, Charity and Terrorism in the Service of Jihad. – М.: , 2006. – 336 с.
    
35. C Tilly. The Vendee – A Sociological Analysis of the Counter–Revolution of 1793 (Paper). – М.: , 1990. – 384 с.
    
36. C TILLY. Tilly: The Vendee: A Sociological Analysis Of The Counter–revolution Of 1793 (cloth). – М.: , 1990. – 384 с.
    
37. Walter Isaacson. Profiles in Leadership – Historians on the Elusive Quality of Greatness. – М.: , 2010. – 352 с.
    
38. Margaret C Jacob. Practical Matter – Newton?s Science in the Service of Industry and Empire 1687–1851. – М.: , 2006. – 216 с.
    
39. C Davies. Ethnic Humor Around the World – A Comparative Analysis (Paper). – М.: , 1997. – 416 с.
    
40. Service Systems Implementation (Service Science: Research and Innovations in the Service Economy). – М.: , 2011. – 307 с.
    
41. Alice Smuts. Science In The Service Of Children, 1893–1935. – М.: , 2008. – 0 с.
    
42. Sigmund Freud. The Essentials of Psycho-analysis. – М.: Random House, 2008. – 608 с.
    
43. MORSE. DISCOVERING THE SERVICE IMPERATIVE: HOW UNDERSTANDING YOUR CUSTOMERS CAN SAVE YOUR BUSINESS. – М.: , 2014. –  с.
    
44. Yee Loo Foo. Handover Management in Mobile Satellite Systems. – М.: LAP Lambert Academic Publishing, 2009. – 128 с.
    
45. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
46. Vikramarajan Jambulingam. Enhancement of the power quality and power factor in power system. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
47. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
48. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
49. Papita Saha,Dr Siddhartha Datta and Mr P K Banerjee. Study on the Water Quality Properties of water bodies – Tolly’s Nullah. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
50. Paschal Wanzalla Soita,Edwin K. Wamukoya and Peter Mwangi Wanderi. Service Quality In Commercial Health And Fitness Clubs. – М.: LAP Lambert Academic Publishing, 2012. – 192 с.
    
51. Sushmita Acharya. Citizen''s Charter for improving Municipal Services: Myth or Reality?. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
52. Nandish Upadhyay. Quality of Service Provided by Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
53. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
54. Farhana Najneen. Citizen Feedback and Satisfaction on the Services to Reduce Poverty. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
    
55. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
56. WANGARI MWAI. SONGS FOR THE BRIDE: A LITERARY ANALYSIS OF UNYAGO NUPTIAL ORAL POETRY. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
57. S. N. Mukhopadhyay. e–Governance Service Quality Assessment. – М.: Scholars' Press, 2013. – 488 с.
    
58. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
59. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
60. Pydayya Rajeev. Gender Wage Gap Glass Ceiling V/S Glass Floors. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
    
61. Abdel Karim Fuad Kitana. An Assessment on the Services Provided by Sharjah University Libraries. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
    
62. Janaki Rani A. and P.P. Murugan. Yield Gap Analysis of Cassava in India. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
63. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
64. James Fred Kushe and Zvikomborero Hoko. Assessment of the chemical quality of groundwater for drinking. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.
    
65. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
66. Rishi Pathak. Gap Analysis for Accreditation By College Of American Pathologists. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
67. Jayne Mutiga. Tone Patterns in the Kikamba Lexicon: An Analysis. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
68. Luca Rognoni. The voice quality distinction in Dinka songs. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
69. Aida Koni. Service Quality of Higher Education in Palestine. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
    
70. M Palani Natha Raja and Ashwani Kumar. Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 216 с.
    
71. Suneth Namal Karunarathna. Technology Challenges for Context Aware Multimedia Services. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
    
72. Neda Darvish,Khikmat Kh. Muminov and Hoda Darvish. Modeling with Using Artificial Intelligent Networking Approach. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
    
73. Wim De Mulder. Robustness and optimality in the context of cluster analysis. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
74. Andrei Radu Iova and Daniela Cretu. Perception of the Life Quality in the Rural Communities in Romania. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
    
75. Afroza Bulbul and Obaidur Rahman. Service Quality of Muslim Aid UK-Bangladesh Field Office. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
76. Elzbieta Skapska. Development of the service sector in Poland at the turn of the century. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
    
77. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
78. Melkirst Gizaw. Effects of Service Quality And Satisfaction on Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
    
79. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
80. Li Xiangyu and Krit Jarinto. Service Is Power. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
    
81. Sabina Lajiq and Elvira Efendic. Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
82. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
83. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
84. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
85. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
86. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
87. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
88. Valentine Enyi,Patrick Enyi and Rachael Enyi. The Audit Expectation Gap Problem in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
89. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
90. Shankar Chelliah,Sonia Nanthenny Kanapathy and Jayaraman Munusamy. The Competitive Advantages In Private Higher Education. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
91. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
92. Mahboubeh Salehi. Service Quality in Iran's Hotels. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
93. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
94. Farai Chigora. Value Chain Analysis of the Service Industry:Insurance Business. – М.: LAP Lambert Academic Publishing, 2013. – 172 с.
    
95. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
96. Raj Shravanthi Andukuri and Ajjan N. Analysis of Customer Perception, Expectation and the Service Gap. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
97. Kartina Abu Bakar and Abdul Ghani Farinda. Consumers' Attitude Towards "Mamak" Food In Malaysia. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
98. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
99. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
100. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
101. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
     
102. Dr. Gamal Sayed Abdelaziz. Service Quality Dimensions. – М.: LAP Lambert Academic Publishing, 2010. – 436 с.
     
103. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
104. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
105. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
106. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
107. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
108. Vishnuvarthani Selvakumar. Service Quality of the Indian Railways: A Study in Salem Division. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.
     
109. Ponce Kokou. Service quality at a military hospital. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
     
110. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
     
111. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
112. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
113. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
114. Funmilayo Araloyin. Service Quality Delivery in Real Estate Agency in Lagos Metropolis. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
115. Nandish Upadhyay and Karishma Patel. Consumer Preference and Service Quality Provided by Hotels in Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
116. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
117. Richard Pumerantz. Alumni-In-Training. – М.: Scholars' Press, 2013. – 156 с.
     
118. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
119. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
120. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
121. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
122. Everil Fernandes and Amulya M. A study on Gap Analysis of Health care services. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
     
123. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
124. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
125. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
126. Farzaneh Mola. Service Management. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
127. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
128. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
129. Djalalie Itana Ayana. Perception of Service Quality and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
130. Akbar Ziauddin and Nihal Anwar Siddiqui. GAP Analysis of Env., Health & Safety Mgt. Systems - Highway Project. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
     
131. Mohamad Kazar Razali and Zainab Khalifah. Tourists Perception of Service Quality at Nature Park. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
132. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
133. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.
     
134. MOHHIDIN OTHMAN. THE IMPACT OF ORGANIZATIONAL CULTURE ON INTERNAL SERVICE QUALITY. – М.: LAP Lambert Academic Publishing, 2010. – 384 с.
     
135. Bishnu Prasad Neupane. Service Quality Assessment in Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
136. Monica Squires. The Theory-Practice Gap in Education. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
     
137. Bryan Pang. A Gap Analysis Of Employee Satisfaction Within The National Parks. – М.: LAP Lambert Academic Publishing, 2014. – 216 с.
     
138. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
139. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
140. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Индикация состояния ликвидности банка с помощью GAP-анализа. Е.В. Самойлов, "Управление в кредитной организации", № 6, ноябрь-декабрь 2006.
5. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
6. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
7. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
8. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
9. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
10. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
11. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
12. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
13. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
14. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
15. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.