Результаты поиска

Лучшие результаты

1. Andreas R. Dombret. European Retail Banks - An Endangered Species : Survival Strategies for the Future (Methods and Principles in Medicinal Chemistry). – М.: , 2003. – 0 с.
   
2. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
   
3. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
   
4. Kallol Das. Relationship Marketing and CRM in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 384 с.
   
5. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
   
6. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
   

Дополнительные результаты

1. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
2. Daniel Singer, Douglas Ross, Albert Avery, Daniel Singer, Douglas Ross, Albert Avery. Successful Web Portals in Retail Banking. – М.: , 0. – 0 с.
   
3. Paul Shaw. E-Business Privacy and Trust: Planning and Management Strategies. – М.: , 0. – 0 с.
   
4. Michael Violano, Shimon-Craig Van Collie. Retail Banking Technology : Strategies and Resources That Seize the Competitive Advantage. – М.: , 0. – 0 с.
   
5. Oonagh McDonald, Kevin Keasey. The Future of Retail Banking in Europe: A View from the Top. – М.: Wiley, 2003. – 208 с.
   
6. Lisa M. Sciulli. Innovations in the Retail Banking Industry: The Impact of Organizational Structure and Environment on the Adoption Process. – М.: Routledge, 0. – 250 с.
   
7. World Bank. Financial Management & Disbursement in World Bank Financed Projects: Self-Learning Program. – М.: , 0. – 0 с.
   
8. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с.
   
9. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с.
   
10. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
11. Jill Griffin. Customer Loyalty: How to Earn It, How to Keep It. – М.: Jossey-Bass, 2002. – 272 с.
    
12. Robert Taggart. Providing Personalized Customer Service (Crisp Retailing Smarts Series). – М.: , 0. – 0 с.
    
13. William C. Johnson. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition. – М.: , 2004. – 0 с.
    
14. World Bank. The World Bank Research Program, 2002-2003: Abstracts of Current Studies (World Bank Research Program). – М.: , 2004. – 0 с.
    
15. Andreas R. Dombret. European Retail Banks - An Endangered Species : Survival Strategies for the Future (Methods and Principles in Medicinal Chemistry). – М.: , 2003. – 0 с.
    
16. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
17. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
18. Sionade Robinson, Lyn Etherington. Customer Loyalty: A Guide for Time Travellers. – М.: , 2006. – 256 с.
    
19. Neil Z. Stern, Willard N. Ander. Greentailing and Other Revolutions in Retail: Hot Ideas That Are Grabbing Customers' Attention and Raising Profits. – М.: , 2008. – 272 с.
    
20. Clive Humby, Terry Hunt, Tim Phillips. Scoring Points: How Tesco Continues to Win Customer Loyalty. – М.: Kogan Page, 2008. – 304 с.
    
21. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
22. Rainer Matiasek. Marketing Strategies of International Retail Banks: Between Standardization and Adaptation in Central and Eastern Europe. – М.: , 2009. – 84 с.
    
23. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с.
    
24. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
25. Carolyn Howard-Johnson. Your Blog, Your Business: A Retailer's Frugal Guide to Getting Customer Loyalty and Sales-Both In-Store and Online. – М.: , 2010. – 104 с.
    
26. Karen Beamish. CIM Revision Cards: Customer Communications in Marketing 05/06. – М.: , 2010. – 0 с.
    
27. Gill Wood. CIM Coursebook 01/02 Customer Communications in Marketing. – М.: , 2010. – 216 с.
    
28. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
    
29. Philip Molyneux. Efficiency in European Banking. – М.: , 1996. – 358 с.
    
30. CH WALLAS. Wallas: New ?frontiers? In Blood Banking. – М.: , 1987. – 200 с.
    
31. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
    
32. Clifford Ando. Imperial Ideology and Provincial Loyalty in the Roman Empire. – М.: University of California Press, 2000. – 518 с.
    
33. European Cases in Retailing. – М.: , 1999. – 304 с.
    
34. Olakunle Michael Folami. Crime in the Banking Sector and the Nation''s Economy. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
35. Catherine Achieng. Customer Store Loyalty on Supermarkets in Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
36. Bhaskar Kanungo. Foreign Direct Investment in Retail Trade. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
37. Frednard Gideon. Optimal provisioning in the banking industries. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
38. Izelde Louise van Jaarsveld. Money Laundering Control and Banks Part 2. – М.: LAP Lambert Academic Publishing, 2012. – 604 с.
    
39. Nor Hashima Hashim. Switching intentions of Islamic banking customers. – М.: LAP Lambert Academic Publishing, 2013. – 248 с.
    
40. Nibedita Roy. A Study On Securitisation And Its Role In Indian Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 444 с.
    
41. Izelde Louise van Jaarsveld. Money Laundering Control and Banks Part 1. – М.: LAP Lambert Academic Publishing, 2012. – 640 с.
    
42. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
43. Ajit Regmi. IT in Nepalese Banks. – М.: LAP Lambert Academic Publishing, 2010. – 120 с.
    
44. Pramod Damle. IT Security Training in Indian Banks. – М.: Scholars' Press, 2013. – 380 с.
    
45. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
46. Ondiek Collins Oduor. Internet Banking among Corporate Bank Customers in Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
47. Christine Ngari. Employment Contracts in the Banking Industry. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
48. Omoneye OLASANMI. IT INNOVATIONS AND CUSTOMER SATISFACTION IN NIGERIAN BANKS. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
    
49. Govindaraj Veerakumaran and Ajitha Suresh. A Study on Customer Satisfaction in a Co-Operative Bank. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
    
50. Bhaskar Kanungo. Foreign Direct Investment in Retail Trade. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
51. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
52. Nishi Kant Pathak. FDI In Retail Sector And Its Benefits. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
    
53. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
54. Asfaw Yilma Demisse. Customer Loyalty Risk Measurement for Manufacturing Products. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
    
55. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
    
56. Jackson Lemomo Ole kulet,Daniel Auka and Simeon Kipchumba. Effects Of Relational Social Capital On Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
57. AKINYELE SAMUEL TAIWO and Mbanefo Chike Chukwunonso. The Role of E-BUSINESS in Optimizing Performance in Nigerian Banks. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
58. Ankit Khandelwal. The Concept Of Loyalty In Retail As A Corporate Strategy. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
59. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
60. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
61. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
    
62. Berihun Muche. Determinants of Customer Switching Behavior. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
63. Jorge Mongay. Customer Loyalty in Small Companies. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
    
64. Rita Basu Anjali Ray. Team Effectiveness & Dynamics of Learning Organization in Indian Bank. – М.: Scholars' Press, 2014. – 72 с.
    
65. Eliya Kapalasa. Factors Influencing Customers’ Satisfaction In Beef. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
66. Abhishek Tripathi. Merger and Acquisition in Indian Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
67. Emeka R. Offor. Corporate Governance in Nigerian Banks. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
68. Zeleke Siraye. Customers’ adoption of electronic banking channels in Bahir Dar City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
69. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
70. Abdul Sattar. Risk Management In Islamic Banking. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
71. Ranjani C. V. Trends in Retailing -. – М.: LAP Lambert Academic Publishing, 2012. – 328 с.
    
72. Efthimia M. Papadopoulou. An Analysis of Customer Loyalty to Branded Farm Milk. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
73. GODFRED KOI-AKROFI and Joyce Koi-Akrofi. Relationship marketing tactics and customer loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
74. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
75. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
76. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
77. Swati Pokhriyal. Comparative study of personal loans in major banks. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
78. Daniel Lashar. Relationship Marketing in Retail Banking. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
    
79. Nor Azila Mohd Noor and Mohammed Tareque Aziz. Relationship Building In Retail Setting. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
80. Mudassir Hayat Khan. Comparative Analysis in Retail. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
    
81. Karunaratna A.C. An Examination of the Determinants of Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
82. Nkora Nkoranigwa. Customer Loyalty in Banking and Financial Institutions. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
    
83. Ritesh Patel and Rajnikant Patel. Brand Management In Retail Banking. – М.: LAP Lambert Academic Publishing, 2012. – 520 с.
    
84. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
85. Yonas Berhanu Hailu. Relationship Marketing and Customers' Loyalty in Banking Industry. – М.: LAP Lambert Academic Publishing, 2014. – 112 с.
    
86. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
87. Xhensila Abazi. Customer Loyalty on Commercial Banks in Albania. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
88. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
89. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
    
90. kemal Ahmed Endeshaw and Syed M. Naqvi. Postponement in Retailing Industry. – М.: LAP Lambert Academic Publishing, 2010. – 80 с.
    
91. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
92. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
93. Kallol Das. Relationship Marketing and CRM in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 384 с.
    
94. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
    
95. Gulalai Khan. Retailing Attitudes. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
    
96. Ahmad Shammout. Relationship Marketing in Hospitality. – М.: LAP Lambert Academic Publishing, 2013. – 244 с.
    
97. Divaries Cosmas Jaravaza. TQM application in commercial banks in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
98. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
    
99. Jean Wanjiku Munyaka. The Influence of Relationship Marketing on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
100. Hailu Megersa. Relationship Marketing and Its Effect on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
101. Bilal Afsar,Asim Rehman and . Rehmat. Customer Loyalty in the banking sector of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
     
102. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
103. Masood Ahmed. Customer Loyalty In Mobile Telecom Sector Of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
     
104. Borareaksmey Long. Relationship Marketing in the Banking Industry. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
105. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
106. Jayaraman Munusamy,Siti Faridah and A Sanmugam. Service Channel Transformation in Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
107. Tahereh Hasani. Industrial Positioning Techniques for Telecommunication Companies. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
108. Farhan Muzammil. Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
109. Iveta Bendova. An Analysis of Customer Satisfaction in Food Retailing. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
110. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
111. Ahmed Elebiary. Drivers of guest loyalty in the hotel industry in New Zealand. – М.: LAP Lambert Academic Publishing, 2012. – 320 с.
     
112. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
113. Rohallah Zamani Mosaabadi and Mehdi Mohammadi Poorangi. The Role of Trust on Online-Banking Acceptance. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
     
114. Ashish Singh. Customer Loyalty in Fast Food Industry. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
     
115. Davood Manzoor,Alireza Miremadi and Hamid Boostani Golestani. Mobile Banking Services in Financial Industry. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
116. DR.AMBUJ GUPTA. Non-Performing Assets (NPAs) in Indian Banks. – М.: LAP Lambert Academic Publishing, 2010. – 260 с.
     
117. Samuel Ntsiful and Germain Kofi Acka. Customers' Adoption Behaviour in Internet Banking. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
118. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
119. Rajeshwari Panigrahi. Women in Management Positions in Retail-Employees Viewpoint. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
120. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
     
121. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
122. Alireza Miremadi and Ali Beheshtinejad. Customer Loyalty and Retention for High Tech Product. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
123. Abdullah Afzal,Tuba Nafees and Waheed Aftab Khan. Factors affecting customer satisfaction in fast food sector. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
     
124. Olu Ojo. DIVERSIFICATION AND PERFORMANCE RELATIONSHIP IN NIGERIAN BANKS. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
     
125. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
126. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
127. Agbor Tabi. Management and the Adoption of New Technologies in Retail Banking. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
     
128. HARIKANTH DUMPETI. COMPUTERISATION IN INDIAN BANKS:. – М.: LAP Lambert Academic Publishing, 2010. – 240 с.
     
129. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
130. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
131. Rahman Abdullah,Harnizam Zahari and Azahar Adzmy. Employee Satisfaction & Loyalty in Hotels within Malaysia. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
     
132. Taofeek K. Aliyu. Job Security Level In Nigerian Banks. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
     
133. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
134. Clever Vutete. War in the Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
     
135. Noraini Mohd. Ariffin. Enhancing Transparency and Risk Reporting in Islamic Banks. – М.: LAP Lambert Academic Publishing, 2012. – 320 с.
     
136. Vishal Shah. Customer Retention and Satisfaction in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
137. Mohay-Ud-Din Khan Khattak. Foreign investment in the banking sector and its reaction to crises. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
138. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
139. Shalini Talwar. NPAs in Indian Banks. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
140. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     

Лучшие результаты

Дополнительные результаты

1. Private banking: основные понятия, проблемы развития в России. И.А. Зарипов, А.В. Петров, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
2. На ниве private banking становится теснее. И.Е. Смирнов, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
3. Хитрый прием с собственными акциями. интервью с Д. Мильштейном, директором департамента казначейства X5 Retail Group. О. Сизова, "Консультант", № 17, сентябрь 2007.
4. Private Banking в России. Е.Е. Смирнов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
5. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
6. Российский Private Banking: каковы шансы выжить, используя локальные наработки?. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2007.
7. Некоторые практические вопросы осуществления операций по форфетированию. интервью с Д.В. Курышевым, директором по форфейтингу в России и странах СНГ банка Sumitomo Mitsui Banking Corporation. SMBC Europe. Н.А. Ранних, "Международные банковские операции", № 4, июль-август 2006.
8. Private banking сегодня. интервью с А. Юдиным, руководителем направления private banking Русского Банка Развития. "Банковский ритейл", № 3, III квартал 2006.
9. Динамичное развитие: ICICI Bank Eurasia в России. интервью с г-ном Махешкой, Председателем Правления ООО "ICICI Bank Eurasia". И. Гусева, "Банковское кредитование", № 4, июль-август 2006.
10. Особенности национального private banking. интервью с Н. Родионовой, директором департамента по работе с состоятельными клиентами АКБ "РОСБАНК". В. Мешалкина, "Банковское дело в Москве", № 4, апрель 2006.
11. Private banking в России. И.А. Зарипов, "Банковский ритейл", № 1, I квартал 2006.
12. Private banking - эксклюзивное обслуживание состоятельных клиентов. Д.А. Шевчук, В.А. Шевчук, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
13. Ритейловые решения RS-Bank/Pervasive для розничного бизнеса в SMB-банке. О. Гроздова, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
14. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
15. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
16. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
17. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
18. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
19. Принцип простой: окружать себя очень сильными подчиненными, которые в своем деле лучше меня. интервью с О. Тугаровым, основателем и генеральным директором ООО Media Boutique, О. Беленовым, генеральным директором розничного подразделения Yota Retail. "Управление персоналом", N 2, январь 2011 г.
20. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
21. Прагматизм "новой волны" отечественного private banking. А.И. Гусев, "Банковский ритейл", N 4, IV квартал 2010 г.
22. Преданность делу - на первом месте. интервью с Д. Левицким, управляющим партнером компании Retail Training Group. "Управление персоналом", N 14, июль 2010 г.
23. Отечественный рынок private banking: новые возможности, но старые игроки. А.И. Гусев, "Банковский ритейл", N 3, III квартал 2010 г.
24. Андрей Мовчан. Третий Рим": private banking в российском банке - это оксюморон". интервью с А. Мовчаном, управляющим партнером компании "Третий Рим". А. Алборова, "Банковское обозрение", N 6, июнь 2010 г.
25. Оценка портфелей клиента private banking. К. Либор, "Банковское обозрение", N 4, апрель 2010 г.
26. Клиенты корпоративного блока - новый сегмент private banking. А.И. Гусев, "Банковский ритейл", N 2, II квартал 2010 г.
27. Внутренний контроль в отечественном private banking. А.И. Гусев, "Внутренний контроль в кредитной организации", N 2, апрель-июнь 2010 г.
28. Эффективный инструмент для бенчмаркинга услуг private banking. Е.П. Солдатова, "Управление в кредитной организации", № 1, январь-февраль 2010.
29. Выбор позиционирования в отечественном private banking. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2010.
30. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
31. Российский рынок private banking: клиенты возвращаются. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2009.
32. Использование метода "тайный покупатель" для оценки услуг private banking. Е.П. Солдатова, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
33. Private banking заблудился. Новый тренд рынка - mass affluent. Р.С. Мурашов, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
34. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
35. От чего не готовы отказаться клиенты российского private banking. А.И. Гусев, "Банковский ритейл", № 3, III квартал 2009.
36. Private banking в рамках банковской структуры. А.И. Гусев, "Организация продаж банковских продуктов", № 3, III квартал 2009.
37. Тенденции развития private banking. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2009.
38. Private banking по-русски... Неужели все-таки есть что и кому продавать. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2009.
39. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
40. Пути развития private banking и его российские особенности. А. Саркисянц, "Бухгалтерия и банки", № 11, ноябрь 2008., № 1, 2, январь, февраль 2009.
41. Private banking в условиях кризиса. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2008, 1, I квартал 2009.
42. Особенности реализации услуг private banking в России. А.В. Сысоева, "Организация продаж банковских продуктов", № 3, III квартал 2008.
43. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.
44. Южноафриканский Standard Bank покоряет Россию. интервью с Ю. Войцеховским, президентом ЗАО "Стандарт Банк". А. Скогорева, "Банковское обозрение", № 6, июнь 2008.
45. Российский рынок private banking системно заинтересовался розницей. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2008.
46. Структурная организация подразделения по обслуживанию VIP-клиентов в российском private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 2, 3, II, III квартал 2008.
47. Простор для долгосрочных инвестиций. интервью с А. Колошенко, председателем правления Экстробанка. Santander Consumer Bank. "БДМ. Банки и деловой мир", № 3, март 2008.
48. Проблемы разработки и продаж продуктового ряда на российском рынке private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2008.