Результаты поиска

Лучшие результаты

1. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
   

Дополнительные результаты

1. Waqar Nadeem, Ijaz. A Qureshi, Jari Salo. Technology Acceptance in Motorcycle Retail Industry: An Inclination Towards Adaption of Web 2.O. – М.: , 2012. – 84 с.
   
2. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
3. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
4. Joshua Lubandi. Global Financial Systems: The Place of Mobile Banking in International Trade. – М.: , 2012. – 92 с.
   
5. M. Uzair Farooq Khan. Economic Growth Nexus to Performance of Banking Sector of Pakistan: 1990-2000. – М.: , 2012. – 104 с.
   
6. Syed Nazrul Islam. Efficiency and Competitiveness of the Banking Industry of Bangladesh: Application of Non-Parametric and Non-Structural Approach. – М.: , 2012. – 116 с.
   
7. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с.
   
8. Ghulam Ali. Evidence on Stucture Conduct Performance Hypothesis: An Empirical Study on Banking Sector of Pakistan. – М.: , 2012. – 132 с.
   
9. American Chamber of Commerce in Japan, Am Chamber of Comm in Jap. Setting Up an Office in Japan: The American Chamber of Commerce in Japan. – М.: , 0. – 0 с.
   
10. Lisa M. Sciulli. Innovations in the Retail Banking Industry: The Impact of Organizational Structure and Environment on the Adoption Process. – М.: Routledge, 0. – 250 с.
    
11. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с.
    
12. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с.
    
13. Jack W. Plunkett. Plunkett's Banking, Mortgages and Credit Industry Almanac 2005: The Only Complete Guide to the Business of Banking, Lending, Mortgages and Credit Cards ... Mortgages and Credit Industry Almanac). – М.: , 2004. – 0 с.
    
14. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
15. Economic Analysis of Information System Investment in Banking Industry. – М.: , 2005. – 235 с.
    
16. Marina Yue Zhang, Mark Dodgson. High-Tech Entrepreneurship in Asia: Innovation, Industry And Instututional Dynamics in Mobile. – М.: , 2007. – 330 с.
    
17. Pierre-laurent Chatain, Raul Hernandez-Coss, Kamil Borowik, Andrew Zerzan. Integrity in Mobile Phone Financial Services: Measures for Mitigating the Risks of Money Laundering and Terrorist Financing (World Bank Working Papers) (World Bank Working Papers). – М.: , 2008. – 76 с.
    
18. Mohammad Mansoor Khan, M. Ishaq Bhatti. Developments in Islamic Banking: The Case of Pakistan (Palgrave Macmillan Studies in Banking and Financial Institutions). – М.: , 2008. – 256 с.
    
19. Marina Yue Zhang, Mark Dodgson. High-Tech Entrepreneurship in Asia: Innovation, Industry and Institutional Dynamics in Mobile Payments. – М.: , 2008. – 330 с.
    
20. Matthias Kannegiesser. Value Chain Management in the Chemical Industry: Global Value Chain Planning of Commodities (Contributions to Management Science). – М.: , 2008. – 270 с.
    
21. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с.
    
22. Mahlet Tsegay. Assessment of Customer Satisfaction in Women's Beauty Salon: Identifying factors that affect customer satisfaction level in women's beauty salon and evaluate ... relative importance of each of the factors. – М.: , 2010. – 84 с.
    
23. BHUVANES VEERAKUMARAN. SERVICE INNOVATION IN THE HOSPITALITY INDUSTRY: THE EFFECT OF SERVICE INNOVATION AND CUSTOMER CHOICE ON CUSTOMER VALUE IN THE HOSPITALITY INDYSTRY IN MALAYSIA. – М.: , 2010. – 80 с.
    
24. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
25. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
    
26. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
    
27. Muhammad Adnan,Adil Farid and Rashid Mehmood. Three Top used Automatic Cone Winders in Pakistan's Textile Industry. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
    
28. Hemant Agarwal. Challenges in Adoption of Mobile Banking. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
29. Eucabeth Adoyo Kwasu. Factors affecting Customers in the Retail Industry. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
30. Khadija Tariq and Shahid Mahmood. Estimation of heavy metals in cattle from Gujranwala District,Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
31. Awais Ali Ahmad,Masood Akhtar and Mian Muhammad Awais. Status of Toxoplasmosis in the Backyard Poultry of Pakistan. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
32. Shafqat Saeed,Asad Masood and Naeem Iqbal. Mango sudden death disease survey in mango growing areas of Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
33. Shan Elahi. Thyroid Hormones in Normal Pregnant Women of Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
34. Frednard Gideon. Optimal provisioning in the banking industries. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
35. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
36. Nibedita Roy. A Study On Securitisation And Its Role In Indian Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 444 с.
    
37. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
38. Ajit Regmi. IT in Nepalese Banks. – М.: LAP Lambert Academic Publishing, 2010. – 120 с.
    
39. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
40. Wilfred Odoke. MOBILE BANKING ADOPTION IN THE WESTERN EUROPE. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
41. Nadia Farooq. Role Of Foreign Direct Investment In Economic Growth of Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
    
42. Christine Ngari. Employment Contracts in the Banking Industry. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
43. Omoneye OLASANMI. IT INNOVATIONS AND CUSTOMER SATISFACTION IN NIGERIAN BANKS. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
    
44. Govindaraj Veerakumaran and Ajitha Suresh. A Study on Customer Satisfaction in a Co-Operative Bank. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
    
45. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
46. David Nzioka and Prof. Puneetha Palakurthi. Impact of Mobile Banking on Microfinance Institutions. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
    
47. Aasif Nengroo,Bashir Ahmad Khan and Abdul Slam Bhat. Child labour in the carpet industry of Kashmir. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
    
48. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
49. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
50. Noor ul Ain Ilyas. Banking Behavior of Islamic Bank Customers. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
51. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
    
52. AKINYELE SAMUEL TAIWO and Mbanefo Chike Chukwunonso. The Role of E-BUSINESS in Optimizing Performance in Nigerian Banks. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
53. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
54. Alamzeb Aamir and Mazen F. Rasheed. Rewards the tool of Enhancing Employee's Performance. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
55. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
56. Nirpa Dhami. Deposit mobilization & loan advancement of commercial banks in Nepal. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
    
57. Rukhsar Ahmed. Cement Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
    
58. Md. Abul Kalam Azad and Md. Waleed Ashraf. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
59. Berihun Muche. Determinants of Customer Switching Behavior. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
60. Saher Khushi Muhammad and Rizwan Saeed. Performance Appraisal Fairness impact on Commitment & Citizenship. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
    
61. Eliya Kapalasa. Factors Influencing Customers’ Satisfaction In Beef. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
62. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
63. Abhishek Tripathi. Merger and Acquisition in Indian Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
64. Franc Etu-Menson. Operational Risk Management in the Banking Industry of Ghana. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
65. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
66. Hira Aftab and Waqas Idrees. Influence of Job Satisfaction in escalating Employee Performance. – М.: LAP Lambert Academic Publishing, 2012. – 220 с.
    
67. Abdul Rehman Shaikh. Employee Recognition & Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
68. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
69. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
70. Swati Pokhriyal. Comparative study of personal loans in major banks. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
71. Fayyaz Afzal. Significance of Reverse Logistics. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
72. Waqar Nadeem,Ijaz. A Qureshi and Jari Salo. Technology Acceptance in Motorcycle Retail Industry. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
73. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
74. Xhensila Abazi. Customer Loyalty on Commercial Banks in Albania. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
75. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
76. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
77. Divaries Cosmas Jaravaza. TQM application in commercial banks in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
78. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
    
79. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
80. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
    
81. Bilal Afsar,Asim Rehman and . Rehmat. Customer Loyalty in the banking sector of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
82. Masood Ahmed. Customer Loyalty In Mobile Telecom Sector Of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
    
83. Borareaksmey Long. Relationship Marketing in the Banking Industry. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
84. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
85. Elvier Kleijnen. The impact of personalization on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
86. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
    
87. Farhan Muzammil. Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
88. Iveta Bendova. An Analysis of Customer Satisfaction in Food Retailing. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
89. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
    
90. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
91. Collins Mulenga Chabuka and Thomas Kweku Taylor. Corporate Governance Best Practice in the Mining Industry of Zambia. – М.: LAP Lambert Academic Publishing, 2013. – 156 с.
    
92. Davood Manzoor,Alireza Miremadi and Hamid Boostani Golestani. Mobile Banking Services in Financial Industry. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
93. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
    
94. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
    
95. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
    
96. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
    
97. Maryam Saeed Hashmi,Imran Haider Naqvi and Fatima Gillani. Relationship of Psychological Empowerment & Organizational Commitment. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
    
98. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
    
99. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
    
100. Abdullah Afzal,Tuba Nafees and Waheed Aftab Khan. Factors affecting customer satisfaction in fast food sector. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
     
101. Olu Ojo. DIVERSIFICATION AND PERFORMANCE RELATIONSHIP IN NIGERIAN BANKS. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
     
102. Aamir Sarwar and Ayesha Khalid. Impact of Employee Empowerment. – М.: LAP Lambert Academic Publishing, 2011. – 256 с.
     
103. Ali Raza. Effectiveness of Training and Its Impact on Organizational Commitment. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
104. Desta Tesfaw Mebratu. Public Serves Delivery Reform and Customer Satisfaction in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
105. Shamaila Gull and Rauf Alam. Effects of CSR on Customer Retention in Different Sectors of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
106. Priyanka Mane and Alpesh Leua. Assessment of performance & satisfaction of customers:Warana Bank. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
107. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
108. Otgonbaatar Baadgai. Transitional construction industry of Mongolia. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
109. Zeeshan Ahmad Khan and Sehrish Butt. Development of Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
110. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
111. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
112. Abu Elnasr Sobaih. The Management of Part-time employees in the restaurant industry. – М.: LAP Lambert Academic Publishing, 2011. – 380 с.
     
113. Rida Qureshi. Impact Of Mergers On Employees In Banking Sector Of Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
114. Kamelia Chaichi. Impact of Employee Training on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
115. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
116. Asim Tanvir,Numera Rafaqat and Sadaf Latif. Adaptability issues of GPS in Public sector of Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.
     
117. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
     
118. Manoj Kumar. Measuring Customer Satisfaction -Text and Cases. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
119. Reema Frooghi. Employee Motivation: A Comparative Analysis of Bank of Pakistan. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
     
120. Sajjadul Haq Safi and Waseef Jamal. A study of Employee Satisfaction in terms of Organizational Culture. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
121. Edwina Amoo. INFORMATION TECHNOLOGY IN THE AUTOMOBILE INDUSTRY. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
     
122. Taofeek K. Aliyu. Job Security Level In Nigerian Banks. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
     
123. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
124. Clever Vutete. War in the Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
     
125. Vishal Shah. Customer Retention and Satisfaction in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
126. Jaroslav Belas,Anna Chocholakova and Jiri Paulik. Social Responsibility, Ethics & Satisfaction in the Banking Business. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
     
127. Owais Shafique Chaudhry. Z-Score Analysis of Five Leading Banks of Pakistan. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
128. Muhammad Fayaz,Muhammad Zafar Iqbal and Basit Basharat Tayyab. National Bank Of Pakistan: An Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
     
129. Jagjeet Kaur Saini. Bank of India: Products and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
130. Haseeb Zaman Babar and Gul Zeb. CAMELS Rating System & Banking Sector of Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
131. Syed Nazrul Islam. Efficiency and Competitiveness of the Banking Industry of Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
132. N. Kavitha. Banking Industry in the Global Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 228 с.
     
133. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
134. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
135. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
136. Sankar Thappa. IFRSs in Indian Banking Industry-Challenges Ahead. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
137. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
138. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
139. Samson Mutsagondo. Customer Care and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
140. Komal Daniel. Customer Switching and Banking Industry. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     

Лучшие результаты

Дополнительные результаты

1. Private banking: основные понятия, проблемы развития в России. И.А. Зарипов, А.В. Петров, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
2. На ниве private banking становится теснее. И.Е. Смирнов, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
3. Private Banking в России. Е.Е. Смирнов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
4. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
5. Нюансы управления офисным perpetuum mobile. В. Богданов, "Консультант", № 11, июнь 2007.
6. Российский Private Banking: каковы шансы выжить, используя локальные наработки?. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2007.
7. Некоторые практические вопросы осуществления операций по форфетированию. интервью с Д.В. Курышевым, директором по форфейтингу в России и странах СНГ банка Sumitomo Mitsui Banking Corporation. SMBC Europe. Н.А. Ранних, "Международные банковские операции", № 4, июль-август 2006.
8. Private banking сегодня. интервью с А. Юдиным, руководителем направления private banking Русского Банка Развития. "Банковский ритейл", № 3, III квартал 2006.
9. Динамичное развитие: ICICI Bank Eurasia в России. интервью с г-ном Махешкой, Председателем Правления ООО "ICICI Bank Eurasia". И. Гусева, "Банковское кредитование", № 4, июль-август 2006.
10. Особенности национального private banking. интервью с Н. Родионовой, директором департамента по работе с состоятельными клиентами АКБ "РОСБАНК". В. Мешалкина, "Банковское дело в Москве", № 4, апрель 2006.
11. Mobile Клиент - простота и эффективность сегодняшнего дня. С. Мастеренко, "Банковское дело в Москве", № 4, апрель 2006.
12. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
13. Private banking в России. И.А. Зарипов, "Банковский ритейл", № 1, I квартал 2006.
14. Private banking - эксклюзивное обслуживание состоятельных клиентов. Д.А. Шевчук, В.А. Шевчук, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
15. Ритейловые решения RS-Bank/Pervasive для розничного бизнеса в SMB-банке. О. Гроздова, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
16. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
17. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
18. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
19. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
20. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
21. Иностранные работники - perpetuum mobile российского законодательства. А. А. Курушин, "В курсе правового дела", N 4, февраль 2011 г.
22. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
23. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
24. Прагматизм "новой волны" отечественного private banking. А.И. Гусев, "Банковский ритейл", N 4, IV квартал 2010 г.
25. Закормленная кадрами Москва... работает под потолками Armstrong. интервью с С. Якуниным, генеральным директором и главой представительства Armstrong World Industries в СНГ. "Управление персоналом", N 16, август 2010 г.
26. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
27. Отечественный рынок private banking: новые возможности, но старые игроки. А.И. Гусев, "Банковский ритейл", N 3, III квартал 2010 г.
28. Андрей Мовчан. Третий Рим": private banking в российском банке - это оксюморон". интервью с А. Мовчаном, управляющим партнером компании "Третий Рим". А. Алборова, "Банковское обозрение", N 6, июнь 2010 г.
29. Оценка портфелей клиента private banking. К. Либор, "Банковское обозрение", N 4, апрель 2010 г.
30. Клиенты корпоративного блока - новый сегмент private banking. А.И. Гусев, "Банковский ритейл", N 2, II квартал 2010 г.
31. Внутренний контроль в отечественном private banking. А.И. Гусев, "Внутренний контроль в кредитной организации", N 2, апрель-июнь 2010 г.
32. Эффективный инструмент для бенчмаркинга услуг private banking. Е.П. Солдатова, "Управление в кредитной организации", № 1, январь-февраль 2010.
33. Выбор позиционирования в отечественном private banking. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2010.
34. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.
35. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
36. Российский рынок private banking: клиенты возвращаются. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2009.
37. Использование метода "тайный покупатель" для оценки услуг private banking. Е.П. Солдатова, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
38. Private banking заблудился. Новый тренд рынка - mass affluent. Р.С. Мурашов, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
39. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
40. От чего не готовы отказаться клиенты российского private banking. А.И. Гусев, "Банковский ритейл", № 3, III квартал 2009.
41. Private banking в рамках банковской структуры. А.И. Гусев, "Организация продаж банковских продуктов", № 3, III квартал 2009.
42. Тенденции развития private banking. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2009.
43. Private banking по-русски... Неужели все-таки есть что и кому продавать. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2009.
44. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
45. Пути развития private banking и его российские особенности. А. Саркисянц, "Бухгалтерия и банки", № 11, ноябрь 2008., № 1, 2, январь, февраль 2009.
46. Private banking в условиях кризиса. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2008, 1, I квартал 2009.
47. Особенности реализации услуг private banking в России. А.В. Сысоева, "Организация продаж банковских продуктов", № 3, III квартал 2008.
48. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.
49. Южноафриканский Standard Bank покоряет Россию. интервью с Ю. Войцеховским, президентом ЗАО "Стандарт Банк". А. Скогорева, "Банковское обозрение", № 6, июнь 2008.
50. Российский рынок private banking системно заинтересовался розницей. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2008.
51. Структурная организация подразделения по обслуживанию VIP-клиентов в российском private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 2, 3, II, III квартал 2008.
52. Простор для долгосрочных инвестиций. интервью с А. Колошенко, председателем правления Экстробанка. Santander Consumer Bank. "БДМ. Банки и деловой мир", № 3, март 2008.
53. Проблемы разработки и продаж продуктового ряда на российском рынке private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2008.