Результаты поиска

Лучшие результаты

1. A. Gonul Demirel and M. Atilla Oner. INTEGRATED STAKEHOLDER RELATIONSHIPS MANAGEMENT MODEL. – М.: LAP Lambert Academic Publishing, 2010. – 276 с.
   

Дополнительные результаты

1. Roger T. Burlton. Business Process Management: Profiting from Process. – М.: Sams, 2001. – 400 с.
   
2. Sue Harding, Trevor Long. MBA Management Models. – М.: Ashgate, 1998. – 240 с.
   
3. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
4. Venky Shankararaman. Business Enterprise, Process, and Technology Management: Models and Applications. – М.: , 2012. – 395 с.
   
5. Danny Shiem-shin Then. Real Estate Asset Management: - Operational Property Assets and Facilities Support Services as a Business Resource. – М.: , 2012. – 408 с.
   
6. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
   
7. Mary E. Chenoweth, Nancy Y. Moore, Amy G. Cox, Judith D. Mele, Jerry M. Sollinger. Best Practices in Supplier Relationship Management and Their Early Implementation in the Air Force Material Command. – М.: , 2012. – 90 с.
   
8. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
9. Carol Alexander. Risk Management and Analysis, Measuring and Modelling Financial Risk (Wiley Series in Financial Engineering). – М.: , 0. – 0 с.
   
10. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
    
11. Len Asprey, Michael Middleton. Integrative Document & Content Management: Strategies for Exploiting Enterprise Knowledge. – М.: , 0. – 0 с.
    
12. James E. Lukaszewski, Mary Ann N. Cotton. First Response : Critical First Response Steps : A Management Model for Effective Response to Crisis; Scenario Response Development Checklist : A Work-Up Model; The Case Study : A Conclusions/Lessons Learned Framework. – М.: , 0. – 0 с.
    
13. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
    
14. Richard T. Watson. Data Management : Databases and Organizations. – М.: , 0. – 0 с.
    
15. Carol A. Ptak, Eli Schragenheim. ERP: Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition. – М.: , 0. – 0 с.
    
16. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
    
17. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
    
18. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
    
19. Wil van der Aalst, Jorg Desel, Andreas Oberweis. Business Process Management: Models, Techniques, and Empirical Studies. – М.: Springer, 2000. – 392 с.
    
20. W. Salomons, R. K. Turner, L. D. De Lacerda, S. Ramachandran. Perspectives on Integrated Coastal Zone Management (Environmental Science (Berlin, Germany).). – М.: , 0. – 0 с.
    
21. Jean-Baptiste Lesourd, Steven G. M. Schilizzi, David W. Pearce. The Environment in Corporate Management: New Directions and Economic Insights. – М.: , 0. – 0 с.
    
22. John B. Loomis. Integrated Public Lands Management. – М.: , 0. – 0 с.
    
23. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
    
24. Fiona Fui-Hoon Nah. Enterprise Resource Planning Solutions and Management. – М.: , 0. – 0 с.
    
25. Ifip Tc11 Wg11.5 Working Conference on Integrity and Internal Control, Michael Gertz. Integrity and Internal Control in Information Systems V: Ifip Tc11/Wg11.5 Fifth Working Conference on Integrity and Internal Control in Information Systems (Iicis), November 11-12, 2002, Bonn, Germany (International Federation for Information Processing. – М.: , 0. – 0 с.
    
26. Michael D. Hutt, Thomas W. Speh. Business Marketing Management: A Strategic View of Industrial and Organizational Markets. – М.: , 0. – 0 с.
    
27. Ann Svendsen. The Stakeholder Strategy: Profiting from Collaborative Business Relationships. – М.: , 0. – 0 с.
    
28. William Rice-Johnston. Tactical Management: A Management Model for Challenging Times. – М.: International Thomson Business Press, 1999. – 420 с.
    
29. Jack Blazejak, Jack Blazejak. Quality Resource Planning - How To Automate and Integrate Your Quality Management System. – М.: , 0. – 0 с.
    
30. Bill Donaldson, Tom O'Toole. Strategic Market Relationships : From Strategy to Implementation. – М.: , 0. – 0 с.
    
31. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
32. Mark W. Heisler, Suzanne Baldino Jones. From Cellmates to Soulmates Integrating Sales and Service. – М.: , 0. – 0 с.
    
33. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
34. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
35. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
36. Lou E Pelton, David Strutton, James R Lumpkin. Marketing Channels: A Relationship Management Approach. – М.: , 0. – 0 с.
    
37. Robert Hite, Wesley J. Johnston. Managing Salespeople: A Relationship Management Approach. – М.: , 0. – 0 с.
    
38. Reid Shay. Impacting Business: A Simple Model of IT Management. – М.: , 0. – 0 с.
    
39. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
40. Scott Hamilton. Managing Your Supply Chain Using Microsoft Axapta. – М.: McGraw-Hill, 2004. – 272 с.
    
41. Leyland F. Pitt. Marketing for Managers : A Practical Approach. – М.: , 2004. – 0 с.
    
42. Kenneth R. Bainey. Integrated It Project Management: A Model-Centric Approach (Artech House Project Management Library). – М.: , 2004. – 0 с.
    
43. John McManus. Managing Stakeholders in Software Development Projects, First Edition (Computer Weekly Professional). – М.: , 2004. – 0 с.
    
44. Russell S. Winer. Marketing Management, Second Edition. – М.: , 2003. – 0 с.
    
45. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
46. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
47. Richard J. Varey. Relationship Marketing : Dialogue and Networks in the E-Commerce Era. – М.: , 2003. – 0 с.
    
48. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с.
    
49. Safety and Security in Tourism: Relationships, Management, and Marketing (Journal of Travel & Tourism Marketing Monographic Separates). – М.: , 2003. – 0 с.
    
50. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
    
51. Kevin Forsberg. Visualizing Project Management : Models and Frameworks for Mastering Complex Systems. – М.: , 2005. – 0 с.
    
52. Internal Relationship Management: Linking Human Resources To Marketing Performance (Journal of Relationship Marketing Monographic Separates). – М.: , 2004. – 0 с.
    
53. James Bamford. CRM Project Management: Managing OTS Enterprise Wide Application Implementations. – М.: , 2005. – 215 с.
    
54. Jill DychA©, Evan Levy. Customer Data Integration: Reaching a Single Version of the Truth (SAS Institute Inc.). – М.: , 2006. – 320 с.
    
55. Russ Winer. Marketing Management (3rd Edition). – М.: , 2006. – 544 с.
    
56. Douglas DeCarlo. eXtreme Project Management: Using Leadership, Principles, and Tools to Deliver Value in the Face of Volatility. – М.: Jossey-Bass, 2004. – 560 с.
    
57. Steven Pike. Destination Marketing: An Integrated Marketing Communication Approach. – М.: Butterworth-Heinemann, 2008. – 424 с.
    
58. Handbook of Marketing Decision Models (International Series in Operations Research & Management Science) (International Series in Operations Research & Management Science). – М.: , 2008. – 630 с.
    
59. Building Intuition: Insights from Basic Operations Management Models and Principles (International Series in Operations Research & Management Science). – М.: , 2008. – 186 с.
    
60. Evert Gummesson. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy. – М.: , 2008. – 392 с.
    
61. Dave Chaffey, Paul Smith. eMarketing eXcellence, Third Edition: Planning and optimising your digital marketing (Emarketing Essentials). – М.: , 2008. – 528 с.
    
62. Dwight Watson. Integrated Planning and Management of Natural Resources: A Guide to Writing Sustainable Development Plans for Tropical Coastal Areas. – М.: , 2008. – 220 с.
    
63. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
64. Susan Doiron. Personal Transformation in the Counselling Process: The Integration of Psychosynthesis and Focusing Therapeutic Models. – М.: , 2008. – 128 с.
    
65. Martin B. Tittle, Reuven S. Avi-Yonah. The Integrated 2006 United States Model Income Tax Treaty, Revised Edition. – М.: , 2008. – 436 с.
    
66. Byron Keating. Multichannel Service Relationships: Toward an Integrated Model. – М.: , 2010. – 308 с.
    
67. Zenia Barnard. Online community portals for enhanced Customer Relationship Management: Getting Return on Investment through Return on Relationships. – М.: , 2010. – 316 с.
    
68. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с.
    
69. Andrea Castelletti. Topics on System Analysis and Integrated Water Resources Management. – М.: , 2010. – 304 с.
    
70. John Fanchi. Integrated Reservoir Asset Management. – М.: , 2010. – 376 с.
    
71. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с.
    
72. Ivanka Menken. The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition. – М.: , 2011. – 180 с.
    
73. Mohammad Karamouz, Ali Moridi, Sara Nazif. Urban Water Engineering and Management. – М.: , 2010. – 628 с.
    
74. James B. Atkins. Managing Project Risk. – М.: , 2008. – 272 с.
    
75. Wil Van Der Van Der Aalst. Workflow Management – Models, Methods & Systems. – М.: , 2002. – 368 с.
    
76. Amalendu Bagchi. Design of Landfills and Integrated Solid Waste Management. – М.: , 2004. – 712 с.
    
77. Wil Van Der Van Der Aalst. Workflow Management – Models, Methods and Systems (OIP). – М.: , 2004. – 384 с.
    
78. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
    
79. Construction Purchasing & Supply Chain Management. – М.: , 2011. – 266 с.
    
80. The Risk Modeling Evaluation Handbook: Rethinking Financial Risk Management Methodologies In The Global Capital Markets. – М.: , 2011. – 528 с.
    
81. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
    
82. H. Purushotham and Ch. Shyam Sunder. Management of Technology Transfer. – М.: LAP Lambert Academic Publishing, 2014. – 352 с.
    
83. Peter Bounds. Application of High-level Languages for Water Network Modelling. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
    
84. Fabio Passos,Helena Fino and Elisenda Roca. Modeling of Integrated Inductors for RF Circuit Design. – М.: LAP Lambert Academic Publishing, 2014. – 112 с.
    
85. Ugochukwu Okonkwo. Criticality Spare Parts Inventory Management. – М.: LAP Lambert Academic Publishing, 2011. – 252 с.
    
86. Bar?s Y?lmaz and Nilgun Harmanc?oglu. Multi Criteria Decision Making in Water Management. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
    
87. Angel Avadi. Integrated regional material flow modelling and GHG inventorying. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
88. Eng. Azzam Hamaideh. Integrated Water Management in Industrial Sector. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
89. EMMANUEL MATTHEW AKPABIO. Integrated Water Resources Management in Nigeria. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
    
90. K.V. Raju and Manasi S. Integrated Water Resources Management in Tungabhadra Sub Basin. – М.: LAP Lambert Academic Publishing, 2011. – 196 с.
    
91. Handoko Adi Susanto. Sustainability Analysis of an Integrated Coastal Management Model. – М.: LAP Lambert Academic Publishing, 2009. – 172 с.
    
92. Ilva Sporne. Assessing Institutional Integration in Ecosystem Management. – М.: LAP Lambert Academic Publishing, 2010. – 80 с.
    
93. EDWARD ANOMANYO. WIN BY INTEGRATING SOLID WASTE MANAGEMENT WITH BIOREACTOR TREATMENT. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
    
94. Neeta Singh. Traffic Management Models For Wireless Communication Network. – М.: LAP Lambert Academic Publishing, 2015. – 232 с.
    
95. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
96. Sussy Kimokoti,FRANK MATANGA and Harry Ododa. Integrated Post-Conflict Management Strategies and Sustainable Peace. – М.: LAP Lambert Academic Publishing, 2014. – 136 с.
    
97. Willis Ochilo. Integrated Soil Fertility Management Practices. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
    
98. Otieno Fredrick. REFLECTOMETRY MODEL OF A SELF-CALIBRATING INTEGRATING SPHERE. – М.: LAP Lambert Academic Publishing, 2010. – 136 с.
    
99. Amani Alfarra. Modelling Water Resource Management in Lake Naivasha. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
    
100. Mekuria Guye. Integrated Soil Fertility Management In Bore District. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
     
101. Ram Kumar Shrestha. Integrated Plant Nutrient Management System-Farmer's Field School. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
102. Qazi Shahed Iqbal and Khondaker Mohammod Shariful Huda. Integrated Water Resources Planning and Management. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
103. Phan Thi Thanh Hang. Integrated Water Resources Management in the Tropical Monsoon Region. – М.: LAP Lambert Academic Publishing, 2012. – 216 с.
     
104. Fenji Materechera. Towards Integrated Catchment Management. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
     
105. Kelly Barbara Schnare. Integrated Water Resource Management in a Developing Tropical Basin. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
106. Cliff Dlamini. Invasive Alien Plants Management Framework:. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     
107. Godwin Opinde. Contributions to Solid Waste Management in Eldoret Municipality, Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
108. David Wellington Essaw. Integrated Water Resources Management. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
     
109. Nico Schute. A Conceptual Strategic Management Model: South African Police Service. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
     
110. Md. Abdullah Abraham Hossain,Dr. Mazlin Bin Mokhtar and Dr. Mohd. Ekhwan Hj. Toriman. Implementation of integrated river basin management - local context. – М.: LAP Lambert Academic Publishing, 2011. – 212 с.
     
111. Seyoum T. Akele. The Practice And Challenges Of Lake Management In Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
     
112. Dheeraj Gopu. Pharmacokinetic / Pharmacodynamic (PK/PD) Modelling. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
113. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
     
114. Sanjay Kumar Jain. Database Schema Design and Management. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
115. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
116. Igor Zibarev. Supplier Relationship Management on the Russian it Market. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
117. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
118. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
119. Emile Blaauw. Business processes to integrate SH&E management systems. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
120. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
121. Godfred Owusu-Bempah,Emmanuel Attah Kumah and Dennis Amoako. The Importance Of Supplier Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
     
122. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
123. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
124. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
125. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
126. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
127. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
128. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
129. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
130. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
131. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
132. Shuanghong Niu. An Emprical Study of Value-Added-Reseller Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 264 с.
     
133. Roopali Bajaj and Shalini Sinha. Dynamics of Employee Relationship Management. – М.: Scholars' Press, 2012. – 204 с.
     
134. Alireza Miremadi and Shirin Ranjbar Toutouee. Electronic Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2015. – 120 с.
     
135. A. Gonul Demirel and M. Atilla Oner. INTEGRATED STAKEHOLDER RELATIONSHIPS MANAGEMENT MODEL. – М.: LAP Lambert Academic Publishing, 2010. – 276 с.
     
136. Lynda Bourne. Project Relationship Management and the Stakeholder Circle. – М.: LAP Lambert Academic Publishing, 2010. – 324 с.
     
137. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
138. Faustino Taderera. Strategic Management Models and Terms. – М.: LAP Lambert Academic Publishing, 2010. – 608 с.
     
139. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
140. Tasneem Elkhateeb. Total Quality Management Model in Higher Education. – М.: Scholars' Press, 2013. – 148 с.
     

Лучшие результаты

Дополнительные результаты

1. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
2. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
3. Автоматизация функционально-стоимостного управления с применением Hyperion Business Modeling. Д. Исаев, М. Перьков, "Финансовая газета. Региональный выпуск", № 41, 42, октябрь 2004.
4. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
5. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
6. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
7. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
8. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
9. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
10. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
11. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
12. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
13. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
14. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
15. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.