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Результаты поиска Лучшие результаты Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с. Madeline Bodin. Maximizing Call Center Performance. – М.: , 2010. – 137 с. Дополнительные результаты Natarajan Gautam. Analysis of Queues: Methods and Applications (Operations Research Series). – М.: , 2012. – 802 с. Jim Newell. Using Online Marketing Tools...To Market Your Offline Business: 4 Essential Tools To Help You Find New Customers and Retain Your Existing One's Longer. – М.: , 2012. – 100 с. R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с. Toni Hamill, The Manitou Springs Heritage Center. Garden of the Gods (Images of America). – М.: , 2012. – 128 с. Robert William Hahn, Aei-Brookings Joint Center for Regulatory Studies. Government Policy Toward Open Source Software. – М.: , 0. – 0 с. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с. John H. Coatsworth, Alan M. Taylor, David Rockefeller Center for Latin American Studies. Latin America and the World Economy Since 1800. – М.: , 0. – 0 с. William Craft Brumfield, Boris V. Anan'Ich, Yuri Petrov, B. V. Ananich, Iu. A. Petrov, Woodrow Wilson International Center for Scholars. Commerce in Russian Urban Culture 1861-1914: 1861-1914. – М.: , 0. – 0 с. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с. Jose A. Soler Ramos, Kim B. Staking, Alfonso Ayuso Calle, Paulina Beato, Emilio Botin O'Shea, Miguel Escrig Melia, Bernardo Falero Carrasco, Jose A. Soler Ramos, Inter-American Development Bank, Grupo Santander. Financial Risk Management: A Practical Approach for Emerging Markets. – М.: , 0. – 0 с. Anne O. Krueger, Stanford University Center for Research on Economic Development and Po. Economic Policy Reforms and the Indian Economy. – М.: , 0. – 0 с. Maxim Boycko, Andrei Shleifer, Robert Vishny. Privatizing Russia. – М.: , 0. – 0 с. Emirates Center for Strategic Studies &, Michael Kuczynski. Privatization and Deregulation in the Gulf Energy Sector. – М.: , 0. – 0 с. Manuel R. Agosin, Centers for Research in Applied Economics. Foreign Direct Investment in Latin America. – М.: , 0. – 0 с. Gerhard Illing, Universitat Munchen Center for Economic Studies, Ulrich Kluh. Spectrum Auctions and Competition in Telecommunications (Cesifo Seminar Series). – М.: , 0. – 0 с. James Heintz, Nancy Folbre, The Center for Popular Economics, United For a Fair Economy, National Priorities Project. The Ultimate Field Guide to the US Economy: A Compact and Irreverent Guide to Economic Life in Americ, New Updated Edition. – М.: , 0. – 0 с. Emirates Center for Strategic Studies and Research. Caspian Energy Resources: Implications for the Arab Gulf States. – М.: , 0. – 0 с. Suzanne Iudicello, Michael Weber, Robert Wieland, Center for Marine Conservation. Fish, Markets, and Fishermen: The Economics of Overfishing. – М.: , 0. – 0 с. Japan Commission on Industrial Performance. Made in Japan: Revitalizing Japanese Manufacturing for Economic Growth. – М.: , 0. – 0 с. Stephen Coscia. Tele-Stress - Relief For Call Center Stress Syndrome. – М.: , 0. – 0 с. Helen Huber, Audree Spatz, Center for Applied Gerontology. Homemaker/Home Health Aide. – М.: , 0. – 0 с. National Center for Construction Educati. Exploring Careers in Construction. – М.: , 0. – 0 с. The Association of Small Business Development Centers, Ann Dugan. Franchising 101. – М.: , 0. – 0 с. Katherine Catlin, Jana B. Matthews, Kauffman Center for Entrepreneurial Leadership. Building the Awesome Organization: Six Essential Components that Drive Business Growth. – М.: , 0. – 0 с. Jean-Francois Manzoni, Jean-Louis Barsoux. The Set-Up-to-Fail Syndrome: How Good Managers Cause Great People to Fail. – М.: , 0. – 0 с. Michael D. Trotter. The Customer Call Center Outback: A Frontline Supervisor's Map to Success. – М.: , 0. – 0 с. Cynthia D. McCauley, Patricia J. Ohlott, Marian N. Ruderman, Center for Creative Leadership. Job Challenge Profile: Participant's Workbook. – М.: , 0. – 0 с. Cynthia D. McCauley, Patricia J. Ohlott, Marian N. Ruderman, Center for Creative Leadership. Job Challenge Profile, Facilitator's Guide Package (Includes Participant Workbook Pkg, and Facilitator's Guide) : Learning from Work Experience. – М.: , 0. – 0 с. Lee-Jay Cho, Cho Lee-Jay, Yoon Hyung Kim, Chung H. Lee, Hanguk Kaebal Yonguwon, East-West Center. Restructuring the National Economy (Tiger Books Series). – М.: , 0. – 0 с. Jennifer Carpenter, David L. Yermack, New York University Salomon Center. Executive Compensation and Shareholder Value: Theory and Evidence (New York University Salomon Center Series on Financial Markets and institutIons, V. 4). – М.: , 0. – 0 с. Richard Herring, Global Interdependence Center, Group of Thirty, Wharton School. Managing Foreign Exchange Risk: Essays Commissioned in Honor of the Centenary of the Wharton School, University of Pennsylvania. – М.: , 0. – 0 с. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с. National Law Center for Inter-American Free Trade. Transparency and Truth in Latin American Banking. – М.: , 0. – 0 с. Dwight S. Ritter. High Performance Branch Banking: A Manager's Guide to Maximizing Branch Profitability. – М.: , 0. – 0 с. Paul Davies. What's This India Business?: Offshoring, Outsourcing, and the Global Services Revolution. – М.: , 0. – 0 с. Ibp USA, Emerging Markets Investment Center. Peru Business Intelligence Report. – М.: , 0. – 0 с. Ibp USA, Emerging Markets Investment Center. Kiribati Business Intelligence Report. – М.: , 0. – 0 с. Ibp USA, Emerging Markets Investment Center. Croatia Business Law Handbook. – М.: , 0. – 0 с. Ned Gandevani. How to Become a Successful Trader: The Trading Personality Profile: Your Key to Maximizing Your Profit With Any System. – М.: , 0. – 0 с. Lois Center-Shabazz. Let's Get Financial Savvy! From Debt-Free to Investing With Ease. – М.: , 0. – 0 с. Noel Bruton. How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers. – М.: Butterworth-Heinemann, 0. – 372 с. Andrew Waite, Andrew J. Waite. A Practical Guide to Call Center Technology. – М.: CMP, 2002. – 497 с. Emirates Center for Strategic Studies and Research. Leadership and Management in the Information Age (Emirates Center for Strategic Studies and Research). – М.: , 0. – 0 с. Leadership The Center For Army, Army Department of the. The U.S. Army Leadership Field Manual. – М.: , 0. – 0 с. The Management Center, Leyna Bernstein, Leyna Bernstein. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с. Course ILT: Call Center Management. – М.: , 0. – 0 с. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с. Maxine Dalton, Center for Creative Leadership. Learning Tactics Inventory, includes sample copy of Participant's Workbook : Facilitator's Guide. – М.: , 0. – 0 с. Madeline Bodin, Keith Dawson. The Call Center Dictionary. – М.: , 0. – 0 с. Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с. Rosanne D'Ausilio. Wake Up Your Call Center: Humanizing Your Interaction Hub (3rd Edition). – М.: , 0. – 0 с. Allen H. Center, Patrick Jackson. Public Relations Practices: Managerial Case Studies and Problems (6th Edition). – М.: , 0. – 0 с. Andrew Schmitz, Hartley Furtan, University of Regina Canadian Plains Research Center. Canadian Wheat: Board Meeting in the New Millennium. – М.: , 0. – 0 с. Chris Dewinter. Selling By Telephone. – М.: , 0. – 0 с. Richard Feinberg, Ko De Ruyter, Lynne Bennington. Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series). – М.: , 0. – 0 с. Course ILT: Call Center. – М.: , 0. – 0 с. Million Dollar Round Table Center for Productivity. Million Dollar Prospecting Techniques (MILLION DOLLAR ROUND TABLE). – М.: , 0. – 0 с. Million Dollar Round Table Center for Productivity. Million Dollar Closing Techniques (Million Dollar Round Table Series). – М.: , 0. – 0 с. The Million Dollar Round Table Center for Productivity. Million Dollar Selling Techniques (MILLION DOLLAR ROUND TABLE). – М.: , 0. – 0 с. National Law Center for Inter-American Free Trade. Inter-American Reform: Bankruptcy Law Developments and Secured Financing. – М.: , 0. – 0 с. Peter P. Rogers, Peter Lydon, Peter Robers, Arab Fund for Economic and Social Development, Harvard University Division of Applied Science, Harvard University Center for Middle Eastern Studies. Water in the Arab World: Perspectives and Prognoses. – М.: , 0. – 0 с. George W. Maxim. Dynamic Social Studies for Elementary Classrooms (7th Edition). – М.: , 0. – 0 с. Jim Rowan, Sharon Rowan. Call Center Continuity Planning. – М.: , 0. – 0 с. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с. Александра Самолюбова. Call Center на 100%. Практическое руководство по организации Центра обслуживания вызовов. – М.: Альпина Паблишер, 2010. – 352 с. Jack W. Plunkett. Plunkett's Banking, Mortgages and Credit Industry Almanac 2005: The Only Complete Guide to the Business of Banking, Lending, Mortgages and Credit Cards ... Mortgages and Credit Industry Almanac). – М.: , 2004. – 0 с. Raik Stolletz. Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems). – М.: , 2003. – 0 с. Rosanne D'Ausilio. Wake Up Your Call Center: Humanize Your Interaction Hub. – М.: , 2005. – 0 с. Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с. Employment, Trade Union Renewal and the Future of Work : The Experience of Work and Organizational Change (The Future of Work). – М.: , 2005. – 0 с. Maxim Radchenko. 1C:Enterprise 8.0. A Practical Developer's Guide. Examples and Standart Technigues (+ CD). – М.: 1С-Паблишинг, 2006. – 580 с. James Surowiecki. The Wisdom of Crowds: Why the Many Are Smarter Than the Few and How Collective Wisdom Shapes Busines. – М.: DoubleDay, 2004. – 320 с. Brad Cleveland. Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment. – М.: ICMI Press, 2006. – 440 с. Maxime Rodinson. Islam and Capitalism (Saqi Essentials). – М.: , 2007. – 344 с. Center for Creative Leadership, Jennifer J. Deal, Don W. Prince. Developing Cultural Adaptability: How to Work Across Differences (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с. International Council of Shopping Centers. Leisure & Lifestyle Retailing. – М.: , 2005. – 168 с. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с. Jonathan Teller-Elsberg , Nancy Folbre, James Heintz, The Center for Popular Economics. Field Guide to the U.S. Economy: A Compact and Irreverent Guide to Economic Life in America, Revised and Updated Edition. – М.: , 2006. – 240 с. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с. National Center on Education and the Economy. Tough Choices or Tough Times: The Report of the New Commission on the Skills of the American Workforce. – М.: , 2006. – 208 с. Herbert Benson, William Proctor. The Breakout Principle: How to Activate the Natural Trigger That Maximizes Creativity, Athletic Performance, Productivity, and Personal Well-Being. – М.: , 2004. – 336 с. Center For Strat Emirates. Asian Energy Markets: Dynamics And Trends (Emirates Center for Strategic Studies and Research (Paperback)). – М.: , 2005. – 404 с. Center for Creative Leadership, Michael E. Kossler, Sonya Prestridge. Leading Dispersed Teams (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 31 с. Center for Creative Leadership, Wayne Hart, Karen Kirkland. Using Your Executive Coach (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с. Center for Creative Leadership, Kim Kanaga, Sonya Prestridge. How to Launch a Team: Start Right for Success (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с. Center for Creative Leadership, Barbara Popejoy, Brenda J. McManigle. Managing Conflict with Direct Reports (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с. Center for Creative Leadership, Michael H. Hoppe. Active Listening: Improve Your Ability to Listen and Lead (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с. Center for Creative Leadership. Setting Priorities: Personal Values, Organizational Results (Ideas Into Action Guidebooks). – М.: , 2007. – 30 с. Д.Н. Владиславлев. Энциклопедия банковского маркетинга. – М.: Ось-89, 2009. – 256 с. Mark Sanborn. The Encore Effect: How to Achieve Remarkable Performance in Anything You Do. – М.: , 2008. – 144 с. ASAE & The Center Industry Research. Association Compensation & Benefits Study, 2008-2009 Edition. – М.: , 2008. – 309 с. Mark Sanborn. The Encore Effect: How to Achieve Remarkable Performance in Anything You Do. – М.: , 2008. – 160 с. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с. Massoud Pedram, Jan M. Rabaey. Power Aware Design Methodologies. – М.: , 0. – 0 с. Ross Bentley. Speed Secrets 3: Inner Speed Secrets: Mental Strategies to Maximize Your Racing Performance. – М.: Motorbooks, 2000. – 160 с. CAPT(Center for the Advancement of Process Tech)l. Process Quality. – М.: , 2010. – 288 с. Carlos I. Calle. Einstein For Dummies. – М.: For Dummies, 2005. – 384 с. Center for Creative Leadership. Feedback That Works. – М.: , 2007. – 32 с. Bill Price. The Best Service is No Service. – М.: Jossey-Bass, 2008. – 336 с. Madeline Bodin. Maximizing Call Center Performance. – М.: , 2010. – 137 с. Keith Dawson. The Call Center Handbook. – М.: , 2010. – 0 с. Madeline Bodin. The Call Center Dictionary. – М.: , 2010. – 227 с. Geeks On Call®. Geeks On Call® PC?s. – М.: , 2005. – 192 с. Maxim Gorky. Gorky?s Tolstoy and Other Reminiscences – Key Writings by and about Maxim Gorky. – М.: , 2008. – 320 с. Real Bergevin. Call Center fur Dummies. – М.: , 2007. – 388 с. Center for Creative Leadership. Maintaining Team Performance. – М.: , 2007. – 0 с. Six Sigma For Transactions And Service. – М.: , 2005. – 558 с. Solving Employee Performance Problems: How To Spot Problems Early, Take Appropriate Action, And Bring Out The Best In Everyone. – М.: , 2011. – 256 с. Maxim Abashin. Near-field Characterization of Photonic Nanodevices. – М.: LAP Lambert Academic Publishing, 2010. – 100 с. Chanchal Bhatted,Navin Chopra and Deeksha Katyal. Determination & Evaluation Of Carbon Footprint applied to IT Industry. – М.: LAP Lambert Academic Publishing, 2011. – 68 с. Jad El-Najjar. Efficient Design of WiMAX/802.16 Mesh Networks. – М.: Scholars Press, 2013. – 200 с. Hardik Joshi and Sanjay Oza. Enhancement in Predictive Dialer for Automatic Call Distribution. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Maxim Goryachev. Cryogenic Bulk Acoustic Wave Resonators and Oscillators. – М.: LAP Lambert Academic Publishing, 2012. – 212 с. Anuj Mathur and Ghanshyam Das Agrawal. Optimization and Thermal Performance Analysis of Solar Air Heater. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Nishant Pandya and Chetan Trivedi. The World of Chetan Bhagat. – М.: LAP Lambert Academic Publishing, 2014. – 96 с. Maxime Guesdon,Adil Sermouh and Edouard Metivier. Metamaterials in a mobile phone. – М.: LAP Lambert Academic Publishing, 2011. – 116 с. Sheikh Adil. New Approaches to Exploit Poultry Industry. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Duysal Askun Celik. Call Centers' Quality of Working Life. – М.: LAP Lambert Academic Publishing, 2011. – 136 с. Maxim Chernyshev. Unusual Coalitions:. – М.: LAP Lambert Academic Publishing, 2011. – 164 с. Srinivasa Rao Vatluri. Stochastic Models in Graded Manpower systems. – М.: LAP Lambert Academic Publishing, 2013. – 148 с. Cihangir Ertaban. Call Center Staffing and Shift Optimization. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Eduardo J. Calle. Remedial Mathematics: Online vs. Face-to-Face. – М.: LAP Lambert Academic Publishing, 2012. – 296 с. Yu-Hsiu Hugo Lee and NIDA Research Center. Interdisciplinary Language Discourses in Urban Refugees. – М.: LAP Lambert Academic Publishing, 2011. – 152 с. Nguyen Van Han and Henriette van Rensburg. Computer Assisted Language Learning (CALL) and TOEIC Listening Module. – М.: LAP Lambert Academic Publishing, 2014. – 88 с. Ghulam Muhammad Ashrafi. Maximizing Students' Academic Performance in Higher Education. – М.: LAP Lambert Academic Publishing, 2013. – 264 с. Md. Maidul Islam and Md. Mahmudul Hasan Rafee. A Managerial Guide on IT Outsourcing. – М.: LAP Lambert Academic Publishing, 2012. – 64 с. Sarbani Roy and Nandini Mukherjee. Performance-based Resource Management in Grid Environment. – М.: LAP Lambert Academic Publishing, 2012. – 244 с. Antonios Printezis. PRICING MODELS FOR ADMISSION IN SERVICE SYSTEMS. – М.: LAP Lambert Academic Publishing, 2010. – 124 с. Karen Chouinard. Constraints for Leading in the Call Center Environment. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Debajani Sahoo. CRM Practices in Indian Star Hotels. – М.: LAP Lambert Academic Publishing, 2011. – 316 с. Roger Achkar. CRM and Customer Data. – М.: LAP Lambert Academic Publishing, 2011. – 56 с. Tankut Pacac?. The Philosophy of Advanced-Level Marketing. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. Aliyu Olayemi Abdullateef. CRM implementation in inbound Contact Center: Issues and Challenges. – М.: LAP Lambert Academic Publishing, 2011. – 160 с. Rabel Catayoc. Work Habits of Call Center Agents and Their Implications. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Virginia Evans, Jenny Dooley, Sarah Miranda. Career Paths: Call Centers: Student's Book 1. – М.: Express Publishing, 2013. – 40 с. Maxim Chetveric, Nikolay Kalinichenko. Alekhine Defense: A Complete Guide. – М.: Русский шахматный дом / Russian Chess House, 2018. – 524 с. Лучшие результаты Ничего не найдено Дополнительные результаты Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г. Оценка эффективности деятельности и формирование оплаты на основе системы KPI. Key Performance Indicators. Ю.Г. Одегов, Л.Р. Котова, "Нормирование и оплата труда в промышленности", N 2, 3, февраль, март 2011 г. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008. Образцы работ
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Елизавета Спасибо большое за курсовую работу после вашего сопровождения! Она мне очень понравилась. Было очень приятно сотрудничать с вами.
