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Лучшие результаты

  1. Jerome A. Colletti, Mary S. Fiss. Compensating New Sales Roles : How to Design Rewards That Work in Today's Selling Environment. – М.: , 0. – 0 с.
  2. Gene Tyndall, Christopher Gopal, Wolfgang Partsch, John Kamauff. Supercharging Supply Chains: New Ways to Increase Value Through Global Operational Excellence. – М.: , 0. – 0 с.
  3. Creating Organizational Advantage. – М.: , 0. – 0 с.
  4. Management Ideas (In Brief). – М.: , 0. – 0 с.
  5. Avraham Shtub. Enterprise Resource Planning (ERP): The Dynamics of Operations Management. – М.: Springer, 1999. – 168 с.
  6. Christian N. Ph.D. Madu. Competing on Quality and Environment. – М.: , 0. – 0 с.
  7. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с.
  8. R. Eric Reidenbach, Terry C. Wilson, Gordon W. McClung, Reginald Goeke. The Value Driven Bank: Strategies for Total Market Satisfaction. – М.: , 0. – 0 с.
  9. Keki R. Bhote. The Ultimate Six Sigma: Beyond Quality Excellence. – М.: , 0. – 0 с.
  10. William Rice-Johnston. Tactical Management: A Management Model for Challenging Times. – М.: International Thomson Business Press, 1999. – 420 с.
  11. John Hradesky. Total Quality Management Handbook. – М.: , 0. – 0 с.
  12. Joseph A. Petrick, Diana S. Furr. Total Quality in Managing Human Resources. – М.: , 0. – 0 с.
  13. Eli Segev. CBI Series in Practical Strategy, Business Unit Strategy (Wiley Series in Practical Strategy). – М.: , 0. – 0 с.
  14. Michael B. Weinstein. Total Quality Safety Management and Auditing. – М.: , 0. – 0 с.
  15. Berton H. Gunter. Making Training Work: How to Achieve Bottom-Line Results and Lasting Success. – М.: , 0. – 0 с.
  16. Regis McKenna. Total Access. – М.: , 0. – 0 с.
  17. Piercy. Market Led Strategic Change. – М.: , 0. – 0 с.
  18. Paul M. Swamidass. Encyclopedia of Production and Manufacturing Management. – М.: , 0. – 0 с.
  19. Chris Stern. Total Customer Focus. – М.: , 2004. – 0 с.
  20. Chris Stern. Total Customer Focus. – М.: , 2004. – 112 с.
  21. Vincent K. Omachonu, Joel E. Ross. Principles of Total Quality, Third Edition. – М.: , 2004. – 408 с.
  22. Wu Xiaolu, Cheng Zhaohui. Talking about Chinese Culture: Volume 1 (+ CD). – М.: Beijing Language and Culture University Press, 2009. – 264 с.
  23. Rohit Rawat and Mohit Rawat. Implementation Of Total Productive Maintenance Of Steel Sector. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
  24. Tamanda Chibwana. Gender and the Career Patterns of Persons with Disability in Malawi. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
  25. Samuel Amoako and Kwaku Forkuoh Darkwah. Route Assignment Problem. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
  26. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
  27. Adri Drotskie. Customer Experience as a strategic differentiator. – М.: LAP Lambert Academic Publishing, 2011. – 340 с.
  28. Naveed Sethi. Logistics Collaboration in Supply Chains. – М.: LAP Lambert Academic Publishing, 2010. – 168 с.
  29. Thamae Paulus Masejane. Total Quality Management and Organisational Performance. – М.: LAP Lambert Academic Publishing, 2014. – 212 с.
  30. Yadavilli Jagannadha Rao. Total Quality Management: A Case Study In Visakhapatnam Steel Plant. – М.: LAP Lambert Academic Publishing, 2014. – 172 с.
  31. Maloba Joseck Joab. Total Quality Management and Kenyan Sugar Industry. – М.: Scholars' Press, 2014. – 120 с.
  32. Deepak Mittal. Effectiveness of TQM Parameters In Manufacturing & Service Industries. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
  33. Tohid Kachwala and Dr. B Prajapati. Study of Impact of Quality Management Practices in Services Companies. – М.: LAP Lambert Academic Publishing, 2011. – 460 с.
  34. Manda Rani. Evaluation of Customer Perception Process. – М.: LAP Lambert Academic Publishing, 2014. – 292 с.
  35. Eduard Marinov. International Trade of African Regional Economic Communities. – М.: LAP Lambert Academic Publishing, 2015. – 104 с.
  36. Shipra Gupta. E-Banking: Positive and Negative Aspects. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.

Дополнительные результаты

  1. Gerald Zaltman. How Customers Think: Essential Insights into the Mind of the Market. – М.: Harvard Business School Press, 2003. – 352 с.
  2. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
  3. Logan Loomis. Both Sides Win! 3 Secrets for Success in Customer Negotiation. – М.: , 2012. – 104 с.
  4. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
  5. Key Account Management: Learning Form Supplier & Customer Perspectives. – М.: , 0. – 0 с.
  6. Hong Chen. Convergence, Total Factor Productivity and Industrial Growth: Growth Empirics in Post-Reform China. – М.: , 2012. – 260 с.
  7. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
  8. Roger J. Dow. Turned On : Eight Vital Insights to Energize Your People, Customers, and Profits. – М.: , 0. – 0 с.
  9. Nancy Tennant Snyder, Deborah L. Duarte. Strategic Innovation : Embedding Innovation as a Core Competency in Your Organization (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
  10. Edwin T., Jr. Crego, Peter D. Schiffrin. Customer-Centered Reengineering: Remapping for Total Customer Value. – М.: , 0. – 0 с.
  11. Louis V. Gerstner, Jr. Who Says Elephants Can't Dance? Inside IBM's Historic Turnaround. – М.: Collins, 2002. – 384 с.
  12. Wayne C. Burkan. Wide-Angle Vision: Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees. – М.: , 0. – 0 с.
  13. Charles C. Poirier, Stephen E. Reiter. Supply Chain Optimization: Building the Strongest Total Business Network. – М.: , 0. – 0 с.
  14. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
  15. Svafa Gronfeldt. Customer Oriented Behaviour: The Nature, Impact and Development. – М.: , 0. – 0 с.
  16. Claudyne Wilder, Jennifer Rotondo. Point, Click & Wow! (With CD-ROM). – М.: , 0. – 0 с.
  17. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
  18. Jerome A. Colletti, Mary S. Fiss. Compensating New Sales Roles : How to Design Rewards That Work in Today's Selling Environment. – М.: , 0. – 0 с.
  19. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
  20. Gene Tyndall, Christopher Gopal, Wolfgang Partsch, John Kamauff. Supercharging Supply Chains: New Ways to Increase Value Through Global Operational Excellence. – М.: , 0. – 0 с.
  21. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
  22. Stanley A. Brown. What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability. – М.: , 0. – 0 с.
  23. David J. Sumanth. Total Productivity Management (TPmgt): A Systemic and Quantitative Approach to Compete in Quality, Price and Time. – М.: , 0. – 0 с.
  24. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
  25. H. James Harrington, James S. Harrington. Total Improvement Management: The Next Generation in Performance Improvement. – М.: , 0. – 0 с.
  26. Peter Vervest, Al Dunn. How to Win Customers in the Digital World: Total Action or Fatal Inaction. – М.: , 0. – 0 с.
  27. Andrew J. Birol. Focus. Accomplish. Grow. The Business Owner's Guide to Growth. – М.: , 0. – 0 с.
  28. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
  29. Creating Organizational Advantage. – М.: , 0. – 0 с.
  30. Management Ideas (In Brief). – М.: , 0. – 0 с.
  31. Stephen G. Haines, Katie McCoy. Sustaining High Performance: The Strategic Transformation to a Customer-Focused Learning Organization. – М.: , 0. – 0 с.
  32. Avraham Shtub. Enterprise Resource Planning (ERP): The Dynamics of Operations Management. – М.: Springer, 1999. – 168 с.
  33. Mohammad Karamouz. Water Resources Systems Analysis. – М.: , 0. – 0 с.
  34. Dr. Elaine Tatham, Chris Tatham, Dr. Jane Mobley. Customer Attitudes, Behavior, and the Impact of Communication Efforts. – М.: , 0. – 0 с.
  35. Christian N. Ph.D. Madu. Competing on Quality and Environment. – М.: , 0. – 0 с.
  36. Ricardo R. Fernandez. Total Quality in Purchasing and Supplier Management. – М.: CRC Press, 1994. – 344 с.
  37. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с.
  38. R. Eric Reidenbach, Terry C. Wilson, Gordon W. McClung, Reginald Goeke. The Value Driven Bank: Strategies for Total Market Satisfaction. – М.: , 0. – 0 с.
  39. Michael R. Ostrenga, Terrence R. Ozan, Robert D. McIlhattan, Marcus D. Harwood. The Ernst & Young Guide to Total Cost Management. – М.: John Wiley and Sons, Ltd, 1992. – 330 с.
  40. Benjamin Hunt. The Timid Corporation : Why Business is Terrified of Taking Risk. – М.: , 0. – 0 с.
  41. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
  42. Rebecca L., Csp, Cmc Morgan. Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.). – М.: , 0. – 0 с.
  43. Robert L. Jolles. Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force. – М.: Fireside, Simon & Schuster, 0. – 370 с.
  44. Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. IT Services: Costs, Metrics, Benchmarking and Marketing. – М.: Prentice Hall Ptr, 2000. – 240 с.
  45. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
  46. Thomas E. Miller, Daryle W. Berger. Totally Integrated Enterprises: A Framework and Methodology for Business and Technology Improvement. – М.: , 0. – 0 с.
  47. Total Plant Performance Management: : A Profit-Building Plan to Promote, Implement, and Maintain Optimum Performance Throughout Your Plant. – М.: , 0. – 0 с.
  48. David L. Goetsch, Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition). – М.: , 0. – 0 с.
  49. Feargal Quinn. Crowning the Customer. – М.: Raphel Marketing, 2001. – 160 с.
  50. Keki R. Bhote. The Ultimate Six Sigma: Beyond Quality Excellence. – М.: , 0. – 0 с.
  51. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с.
  52. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
  53. Hubert K. Rampersad. Total Quality Management: An Executive Guide to Continuous Improvement. – М.: , 0. – 0 с.
  54. Stephen George, Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. – М.: Wiley, 1998. – 254 с.
  55. Lisa M. Ellram, Laura M. Birou. Purchasing for Bottom Line Impact: Improving the Organization Through Strategic Procurement. – М.: , 0. – 0 с.
  56. Gloria E. Bader, Catherine A. Rossi. Focus Groups: A Step-By-Step Guide (3rd Edition). – М.: , 0. – 0 с.
  57. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с.
  58. Jonathan Groucutt, Paul Griseri. Mastering E-Business (Palgrave Master Series). – М.: , 0. – 0 с.
  59. William Rice-Johnston. Tactical Management: A Management Model for Challenging Times. – М.: International Thomson Business Press, 1999. – 420 с.
  60. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с.
  61. Henry George Adams, Sudhir, M.D. Arora, Henry G. Adams, Sudhir Arora. Total Quality in Radiology: A Guide to Implementation. – М.: , 0. – 0 с.
  62. John Hradesky. Total Quality Management Handbook. – М.: , 0. – 0 с.
  63. Joseph A. Petrick, Diana S. Furr. Total Quality in Managing Human Resources. – М.: , 0. – 0 с.
  64. Eli Segev. CBI Series in Practical Strategy, Business Unit Strategy (Wiley Series in Practical Strategy). – М.: , 0. – 0 с.
  65. Bruce T. Barkley, James H. Saylor. Customer-Driven Project Management : Building Quality into Project Processes. – М.: , 0. – 0 с.
  66. Michael B. Weinstein. Total Quality Safety Management and Auditing. – М.: , 0. – 0 с.
  67. Berton H. Gunter. Making Training Work: How to Achieve Bottom-Line Results and Lasting Success. – М.: , 0. – 0 с.
  68. Steven M. Kates. Twenty Million New Customers: Understanding Gay Men's Consumer Behavior (Haworth Gay & Lesbian Studies). – М.: , 0. – 0 с.
  69. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
  70. Michael Cusack. Online Customer Care: Applying Today's Technology To Achieve World-Class Customer Interaction. – М.: ASQ Quality Press, 1998. – 266 с.
  71. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с.
  72. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
  73. Regis McKenna. Total Access. – М.: , 0. – 0 с.
  74. Nancy J. Stephens, Bob Adams. Streetwise Customer Focused Selling: Understanding Customer Needs, Building Trust, and Delivering Solutions...the Smarter Path to Sales Success (Adams Streetwise...). – М.: , 0. – 0 с.
  75. Sarah Cook. Customer Care Excellence: How to Create an Effective Customer Focus (Professional Paperbacks). – М.: , 0. – 0 с.
  76. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с.
  77. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с.
  78. Lynn M. Thomas. Irresistible Businesses: Dazzling And Delighting Customers For Life!. – М.: , 0. – 0 с.
  79. Mary Naylor, Susan Greco. Customer Chemistry: How to Keep the Customers You Want-And Say "Good-Bye" to the Ones You Don't. – М.: , 0. – 0 с.
  80. Orville C Walker, Jr., Harper W Boyd, John Mullins, Jean-Claude Larreche, Jr., Harper Boyd, John Mullins, Jean-Claude Larreche. Marketing Strategy: A Decision-Focused Approach. – М.: , 0. – 0 с.
  81. Douglas B. Herron. Marketing Nonprofit Programs and Services : Proven and Practical Strategies to Get More Customers, Members, and Donors (JOSSEY BASS NONPROFIT & PUBLIC MANAGEMENT SERIES). – М.: , 0. – 0 с.
  82. Piercy. Market Led Strategic Change. – М.: , 0. – 0 с.
  83. Frederick E. Webster. Industrial Marketing Strategy, 3rd Edition. – М.: , 0. – 0 с.
  84. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с.
  85. Steve Yastrow. Brand Harmony: Achieving Dynamic Results by Orchestrating Your Customer's Total Experience. – М.: , 0. – 0 с.
  86. Kobi James. Improving Time to Profit: Customer Focused Strategies for Marketing and Sales. – М.: , 0. – 0 с.
  87. David Shepard Associates. The New Direct Marketing: How to Implement A Profit-Driven Database Marketing Strategy. – М.: , 0. – 0 с.
  88. Linda Richardson. Stop Telling, Start Selling: How to Use Customer-Focused Dialogue to Close Sales. – М.: , 0. – 0 с.
  89. Tony Hines. Supply Chain Strategies: Customer Driven and Customer Focused. – М.: , 2004. – 0 с.
  90. Kari A. Russ. Wireless Leadership Strategies: Industry Insiders on Cutting Costs and Growing Profits while Staying Customer-Focused. – М.: , 2005. – 0 с.
  91. Chris Stern. Total Customer Focus. – М.: , 2004. – 0 с.
  92. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
  93. Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с.
  94. Donna C.S. Summers. Six Sigma: Basic Tools and Techniques (NetEffect). – М.: , 2006. – 416 с.
  95. Dr. Rick Brinkman, Dr. Rick Kirschner. Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer. – М.: , 2005. – 272 с.
  96. Chris Stern. Total Customer Focus. – М.: , 2004. – 112 с.
  97. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
  98. K. Douglas Hoffman, John E.G. Bateson. Services Marketing: Concepts, Strategies, & Cases. – М.: , 2005. – 608 с.
  99. Ken Blanchard, Jim Ballard, Fred Finch. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company. – М.: , 2004. – 208 с.
  100. Vincent K. Omachonu, Joel E. Ross. Principles of Total Quality, Third Edition. – М.: , 2004. – 408 с.
  101. Ouellette and Associations Consulting Inc. Leading IT Transformation. – М.: , 2008. – 200 с.
  102. Dhanu Kothari. Managing Business & Project Recovery. – М.: , 2008. – 184 с.
  103. Lynn L. Adams, David A. Jochim, Thomas R. Cutting. The Art of Strategic Leadership. – М.: , 2008. – 115 с.
  104. Ted Corcoran. The Leadership Bus: How to be a Truly Effective and Successful Leader. – М.: , 2008. – 88 с.
  105. Tony Hines. Supply Chain Strategies: Customer Driven and Customer Focused. – М.: , 2010. – 408 с.
  106. Custom. Publishing Cd–Rom D1 (WSE). – М.: , 1996. – 0 с.
  107. Wiley/Custom. (WCS)Design User Interface ACS 367. – М.: , 2010. – 20 с.
  108. Doug Hall. Jump Start Your Business Brain: The Scientific Way to Make More Money. – М.: , 2011. – 500 с.
  109. John Spence. Awesomely Simple: Essential Business Strategies for Turning Ideas into Action. – М.: , 2011. – 256 с.
  110. Custom Gruetzne. Custom Alzheimer?s – The Complete Guide for Families & Loved Ones. – М.: , 1998. – 320 с.
  111. Stop Telling, Start Selling: How To Use Customer-Focused Dialogue To Close Sales. – М.: , 1997. – 272 с.
  112. Master Data Management And Data Governance, 2/E. – М.: , 2011. – 536 с.
  113. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Beginning Windows NT Workstation 4.0 (Microsoft Windows NT). – М.: , . –  с.
  114. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Advanced Word for Office 97 (Microsoft Word 97). – М.: , . –  с.
  115. Gary Burchill, Christina Hepner Brodie. Voices into Choices: Acting on the Voice of the Customer. – М.: Joiner/Oriel Inc, 2005. – 430 с.
  116. Survey by Robert Storr, Interview by Paulo Herkenhoff (with Thyrza Goodeve), Focus by Allan Schwartz. Louise Bourgeois. – М.: Phaidon Press, 2012. – 160 с.
  117. Rohit Rawat and Mohit Rawat. Implementation Of Total Productive Maintenance Of Steel Sector. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
  118. Katta G. Durga Prasad. Integrating Product Design and Supply Chain Design Through QFD. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
  119. Jonathan Caseley. Bringing Citizens Back In:. – М.: LAP Lambert Academic Publishing, 2010. – 212 с.
  120. Ala`a Abukhalifeh. Improving the Performance of Food and Beverage Department. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
  121. Jeff Readman. Outsourcing and innovation performance in the UK furniture industry. – М.: LAP Lambert Academic Publishing, 2014. – 236 с.
  122. Tirumala Narayanamma. C R M - A Study With Reference To Lic (Nellore Division). – М.: Scholars' Press, 2014. – 288 с.
  123. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
  124. Loverage Chakazamba. Delinquency in Zimbabwe's banks:Case of Moss Bank,from 2004 to 2007. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
  125. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
  126. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
  127. Saikat Kundu. Decoupling Points Selection in Supply Chains. – М.: LAP Lambert Academic Publishing, 2012. – 248 с.
  128. Amna Arif and Muhammad Waqas Sadiq. Effect of Television Advertisements on Buyer's Decision Process. – М.: LAP Lambert Academic Publishing, 2012. – 248 с.
  129. Adri Drotskie. Customer Experience as a strategic differentiator. – М.: LAP Lambert Academic Publishing, 2011. – 340 с.
  130. Henry W. L. Ho. CUSTOMER VALUE DELIVERY IN B2B VIRTUAL NETWORK ORGANISATIONS. – М.: LAP Lambert Academic Publishing, 2010. – 180 с.
  131. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
  132. Yadavilli Jagannadha Rao. Total Quality Management: A Case Study In Visakhapatnam Steel Plant. – М.: LAP Lambert Academic Publishing, 2014. – 172 с.
  133. Maloba Joseck Joab. Total Quality Management and Kenyan Sugar Industry. – М.: Scholars' Press, 2014. – 120 с.
  134. Deepak Mittal. Effectiveness of TQM Parameters In Manufacturing & Service Industries. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
  135. Manda Rani. Evaluation of Customer Perception Process. – М.: LAP Lambert Academic Publishing, 2014. – 292 с.
  136. Nicholas Langshaw. Realigning Human Resources. – М.: LAP Lambert Academic Publishing, 2011. – 176 с.
  137. Howard G. Wright. Process Improvement For Historically Black Colleges and Universities. – М.: LAP Lambert Academic Publishing, 2011. – 288 с.
  138. Amanda Thomas. Total Ket: Teacher's Book (+ CD). – М.: Black Cat, Cideb, 2010. – 84 с.
  139. Amanda Thomas. Total Ket: Student's Book. – М.: Black Cat, 2010. – 112 с.
  140. Jeff Sauro. Customer Analytics For Dummies. – М.: , 2015. –  с.

Лучшие результаты

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Дополнительные результаты

  1. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.

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