Результаты поиска

Лучшие результаты

1. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
   

Дополнительные результаты

1. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
2. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
   
3. Mary E. Chenoweth, Nancy Y. Moore, Amy G. Cox, Judith D. Mele, Jerry M. Sollinger. Best Practices in Supplier Relationship Management and Their Early Implementation in the Air Force Material Command. – М.: , 2012. – 90 с.
   
4. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
5. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
   
6. Philip Bligh, Douglas Turk. CRM Unplugged: Releasing CRM's Strategic Value. – М.: John Wiley and Sons, Ltd, 2004. – 206 с.
   
7. Shawn Smith & Rebecca Mazin. The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals. – М.: AMACOM/American Management Association, 2004. – 256 с.
   
8. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
   
9. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
   
10. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
    
11. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
    
12. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
    
13. Hubert Osterle, Elgar Fleisch, Rainer Alt. Business Networking: Shaping Collaboration Between Enterprises. – М.: , 0. – 0 с.
    
14. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
    
15. Fiona Fui-Hoon Nah. Enterprise Resource Planning Solutions and Management. – М.: , 0. – 0 с.
    
16. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с.
    
17. Frank Riedl. Stop Managing and Start Leading. – М.: , 0. – 0 с.
    
18. Bill Donaldson, Tom O'Toole. Strategic Market Relationships : From Strategy to Implementation. – М.: , 0. – 0 с.
    
19. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с.
    
20. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с.
    
21. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
22. Mark W. Heisler, Suzanne Baldino Jones. From Cellmates to Soulmates Integrating Sales and Service. – М.: , 0. – 0 с.
    
23. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
24. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
25. Raymond Teo, Sharon Fong. Maximising Profits: The Customer Centric Approach. – М.: , 0. – 0 с.
    
26. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
27. Ian H. Gordon. Relationship Marketing : New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever. – М.: John Wiley and Sons, Ltd, 1998. – 336 с.
    
28. Marketing Research for Managers, Third Edition (Marketing Research for Managers). – М.: , 0. – 0 с.
    
29. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с.
    
30. Robert Hite, Wesley J. Johnston. Managing Salespeople: A Relationship Management Approach. – М.: , 0. – 0 с.
    
31. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: , 0. – 0 с.
    
32. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
33. Managing Strategic Enterprise Systems And E-government Initiatives In Asia: A Casebook (Series on Innovation and Knowledge Management, Vol. 1). – М.: , 2004. – 0 с.
    
34. Office of Management and Budget (U.S.). Budget of the United States Government, Fiscal Year 2004. – М.: , 2003. – 0 с.
    
35. Office of Management and Budget (U.S.). Budget of the United States Government, Fiscal Year 2005: Historical Tables (Historical Tables Budget of the United States Government). – М.: , 2004. – 0 с.
    
36. Institute of Management and Administrati. Cost Reduction and Control Best Practices : The Best Ways for a Financial Manager to Save Money (Wiley Best Practices). – М.: , 2005. – 0 с.
    
37. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
38. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
39. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
    
40. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с.
    
41. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
42. Safety and Security in Tourism: Relationships, Management, and Marketing (Journal of Travel & Tourism Marketing Monographic Separates). – М.: , 2003. – 0 с.
    
43. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
    
44. Jeffrey A. Berk. Champions of Change. – М.: , 2004. – 0 с.
    
45. Richard M. S. Wilson. Strategic Marketing Management, Third Edition : planning, implementation and control. – М.: , 2005. – 0 с.
    
46. Mark W Johnston. Relationship Selling and Sales Management w/ ACT! CD-ROM. – М.: , 2004. – 0 с.
    
47. Louis E. Boone, David L. Kurtz. Contemporary Marketing, Update 2006 (with Audio CD). – М.: , 2005. – 784 с.
    
48. Roger Best. Market-Based Management. – М.: Prentice Hall, 2004. – 528 с.
    
49. Evert Gummesson. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy. – М.: , 2008. – 392 с.
    
50. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с.
    
51. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
52. Richard M. S. Wilson and Colin Gilligan. Strategic Marketing Management: Planning, Implementation & Control. – М.: Elsevier Butterworth-Heinemann, 2008. – 888 с.
    
53. Roger J. Best. Market-Based Management. – М.: Pearson Education, 2009. – 552 с.
    
54. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
55. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с.
    
56. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с.
    
57. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
    
58. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с.
    
59. Institute of Management and Administration (IOMA). Controller?s Report 2001 Yearbook. – М.: , 2001. – 320 с.
    
60. Institute of Management and Administration (IOMA). Controller?s Report Yearbook. – М.: , 2002. – 320 с.
    
61. Institute of Management and Administration (IOMA). Cost Reduction and Control Best Practices. – М.: , 2005. – 544 с.
    
62. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
    
63. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
    
64. Mehdi Sheikhalishahi and Lucio Grandinetti. Energy Efficient Management and Scheduling of Computational Resources. – М.: Scholars Press, 2014. – 76 с.
    
65. Shaima' Safaaldin Bahaaldin and Firas Abdullah Thweny Al-Saedi. A New Internet Service Provider Billing System. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
66. Hardik Joshi and Sanjay Oza. Enhancement in Predictive Dialer for Automatic Call Distribution. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
67. S. B. Kale and Vilas B. Khandare. Management and Utilization of Water Resources in Maharashtra. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
68. Clarissa Tanurahardja and Alva Erwin. The Power Of Twitter To Perform Innovative CRM. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
    
69. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
70. Mekane Yesus Management and Leadership College (MY-MLC) in Collaboration with Norwegian Church Aid. Old Beyond Imaginings. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
    
71. Sopheap Sreng and Bernadette P. Resurreccion. ICTs in Flood Management and Its Impacts on Rural Livelihoods. – М.: LAP Lambert Academic Publishing, 2010. – 120 с.
    
72. Rao Muhammad Shamraiz,Muhammad Dildar Gogi and Muhammad Faheem Akhtar. Nutrient Management and Chemical Control of Pyrilla in Sorghum. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
73. Zeleke Wondimu and Walelign Worku. Weed management and population density in upland rice. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
74. Abel Abotutu. Users' Satisfaction with Public and Private Rental Housing in Nigeria. – М.: LAP Lambert Academic Publishing, 2014. – 148 с.
    
75. Qingbin Song,Zhishi Wang and Jinhui Li. E-waste Management and Assessment in Macau. – М.: LAP Lambert Academic Publishing, 2014. – 176 с.
    
76. Peterson Njeru,Joakim Hjalten and Stephen. K. Kimani. The effect of Push-pull management and fertilization in central Kenya. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
    
77. Rohit Jain,Daljit Kapoor and Harjit Kaur. Smoking: Its Effect, Management and Treatment. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
    
78. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
79. Kalimullah Khan. UX in mobile phones to ensure customer satisfaction and loyalty. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
80. Theodoros N. Mitakos,Ioannis K. Almaliotis and Anna G. Demerouti. What Factors Influence ERP User Satisfaction?. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
81. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
82. rania bakeer and Yousra Harb. E-MARKETING AND E-CRM. – М.: LAP Lambert Academic Publishing, 2010. – 64 с.
    
83. Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
84. Nouman Shafique,Razzaq Athar and Tahir Saeed. Black Box of 3 C’s (Customer, Company & Competitor) In Modern World. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
    
85. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
86. Pratiwi Winata and Kung Jeng Wang. Internationalization Strategy for Small Medium Enterprises (SMEs). – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
87. Ankit Khandelwal. The Concept Of Loyalty In Retail As A Corporate Strategy. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
88. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
    
89. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
90. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
91. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
    
92. Anurag Sharma and Vishal Bishnoi. Economic Feasibility of Implementing e-CRM System. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
    
93. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
94. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
    
95. Neville C. Pradeep. Data Mining in Management and Practice. – М.: LAP Lambert Academic Publishing, 2012. – 412 с.
    
96. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
97. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
98. Jun Zheng,Jiantao Gu and Hong Wang. Financial Management and Information Security of Independent Colleges. – М.: LAP Lambert Academic Publishing, 2014. – 256 с.
    
99. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
    
100. Rajashri Chavan and Sarang Bhola. CRM-A Pathway:A Case Study of Hotel Industry. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
     
101. Godfred Owusu-Bempah,Emmanuel Attah Kumah and Dennis Amoako. The Importance Of Supplier Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
     
102. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
103. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
104. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
105. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
106. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
107. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
108. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
109. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
110. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
111. Masud Parves and Azizul Hassan. A Comparative Case Study Investigating the Adoption of CRM. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
     
112. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
113. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
114. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
     
115. Salman Ahmad Awan and Muzafar Said. Edging Customer Loyalty Enhancing Communication. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
116. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
117. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
118. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
119. Shuanghong Niu. An Emprical Study of Value-Added-Reseller Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 264 с.
     
120. DAMIEBI DENNI-FIBERESIMA and Sotelemabo Tariah. Strategy Management and Business Success. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
121. Mandeep Singh,Seyed Mehdi Mousavi Davoudi and Fazel Hajizadeh Ebrahimi. Recent Trends in Business Management and Organizational Studies. – М.: LAP Lambert Academic Publishing, 2014. – 268 с.
     
122. Alexander Schnepel and Beverley Hope. Success Factors for e-CRM System Implementations. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
123. Wyckliffe Otieno Robby,Bonventure Onyango Odote and Mary Adhiambo Nyakwaka. Performance Management and Employee Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
     
124. Roopali Bajaj and Shalini Sinha. Dynamics of Employee Relationship Management. – М.: Scholars' Press, 2012. – 204 с.
     
125. Alireza Miremadi and Shirin Ranjbar Toutouee. Electronic Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2015. – 120 с.
     
126. William Mensah and George Babu. Performance Management and Measurement in Public Organisations. – М.: LAP Lambert Academic Publishing, 2015. – 160 с.
     
127. A. Gonul Demirel and M. Atilla Oner. INTEGRATED STAKEHOLDER RELATIONSHIPS MANAGEMENT MODEL. – М.: LAP Lambert Academic Publishing, 2010. – 276 с.
     
128. Emmanuel Tumwine,HENRY BUWULE and M K NIMUSIIMA. CASH MANAGEMENT AND FINANCIAL PERFORMANCE OF HOTELS. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
     
129. Muhammad Noman Ali and Adis Redzovic. Knowledge Management and Sharing Initiatives in Development Sector. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
130. Lynda Bourne. Project Relationship Management and the Stakeholder Circle. – М.: LAP Lambert Academic Publishing, 2010. – 324 с.
     
131. Sanjeev Kumar Singh and Akshay Kumar Satsangi. Promotional Strategies and Practices in Insurance Sector. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
     
132. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
133. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
134. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
135. Hanaa Sabra and Sabah Abdel-Alziz. Introduction to Nursing Management and Organization. – М.: LAP Lambert Academic Publishing, 2014. – 472 с.
     
136. Mojca Duh and Jernej Belak. Integral Management and Governance: Empirical Findings of MER Model. – М.: LAP Lambert Academic Publishing, 2014. – 192 с.
     
137. Hanna-Reetta Hirvonen and Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
138. DR. NANA ADU-PIPIM BOADUO FRC,Nana Kwaku Kyei Boaduo and Saline Monicah Babitseng Boaduo. Administration, management and organization of schools. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
139. Rangarirai Mbizi. CRM practices in corporate banking. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
140. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     

Лучшие результаты

Дополнительные результаты

1. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
2. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
3. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
4. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
5. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
6. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
7. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
8. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
9. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
10. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
11. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
12. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
13. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
14. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
15. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
16. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
17. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
18. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
19. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
20. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
21. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
22. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.