Результаты поиска

Лучшие результаты

1. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
   

Дополнительные результаты

1. Donalee Markus, Lindsey Markus, Pat Taylor. Retrain Your Business Brain. Outsmart the Corporate Competition. – М.: Dearborn Trade Publishing, 2004. – 266 с.
   
2. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
3. Vinnie Mirchandani. The New Technology Elite: How Great Companies Optimize Both Technology Consumption and Production. – М.: , 2012. – 378 с.
   
4. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
5. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
6. Financial Correspondents of the New York Times. The New Rules of Personal Investing: The Experts' Guide to Prospering in a Changing Economy. – М.: , 0. – 0 с.
   
7. Gunnar Klaming. Brands versus Information: The changing role of brands in the age of empowered consumers. – М.: , 2012. – 148 с.
   
8. Frank Levy, Richard J. Murnane. The New Division of Labor: How Computers Are Creating the Next Job Market. – М.: , 0. – 0 с.
   
9. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
10. Ken Smith. Pay Attention! I'm Your Customer ... and the Reason You're in Business. – М.: , 0. – 0 с.
    
11. Rick Kash. The New Law of Demand and Supply: The Revolutionary New Demand Strategy for Faster Growth and Higher Profits. – М.: , 0. – 0 с.
    
12. Birgitte Andersen, Jeremy Howells, Richard Hull, Ian Miles, Joanne Roberts. Knowledge and Innovation in the New Service Economy. – М.: , 0. – 0 с.
    
13. Carol A. Beatty, Harvey Schachter. Employee Ownership: The New Source of Competitive Advantage. – М.: John Wiley and Sons, Ltd, 2001. – 288 с.
    
14. John P. Kotter. The New Rules: Eight Business Breakthroughs to Career Success in the 21st Century. – М.: , 0. – 0 с.
    
15. B. Joseph Pine. Mass Customization: The New Frontier in Business Competition. – М.: , 0. – 0 с.
    
16. Edmund M. Burke, The New Expectations for Today's Corporation. Corporate Community Relations: The Principle of the Neighbor of Choice. – М.: , 0. – 0 с.
    
17. Dennis G. McCarthy. The Loyalty Link : How Loyal Employees Create Loyal Customers. – М.: , 0. – 0 с.
    
18. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
19. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с.
    
20. Fred Wiersema. The New Market Leaders: Who's Winning and How in the Battle for Customers. – М.: , 0. – 0 с.
    
21. Robert H. Lowson. Strategic Operations Management: The New Competitive Advantage. – М.: , 0. – 0 с.
    
22. David Asch, Brian Wolfe. New Economy--New Competition: The Rise of the Consumer?. – М.: , 0. – 0 с.
    
23. Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden. New Service Development and Innovation in the New Economy. – М.: Studentlitteratur AB, 2000. – 228 с.
    
24. Chi Lo. When Asia Meets China in the New Millennium: China's Role in Shaping Asia's Post Crisis Economic Transformation. – М.: , 0. – 0 с.
    
25. Edited by Nives Dolsak, Elinor Ostrom. The Commons in the New Millennium: Challenges and Adaptation. – М.: The MIT Press, 2003. – 394 с.
    
26. Philip Evans, Thomas S. Wurster. Blown to Bits: How the New Economics of Information Transforms Strategy. – М.: , 0. – 0 с.
    
27. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
28. Lilach Nachum. The Origins of the International Competitiveness of Firms: The Impact of Location and Ownership in Professional Service Industries (New Horizons in International Business Series). – М.: , 0. – 0 с.
    
29. Fred Wiersema. The New Market Leaders: Who's Winning and How in the Battle for Customers. – М.: , 0. – 0 с.
    
30. Paul G., Ph.D. Whitmore, Paul Whitmore. How to Make Smart Decisions About Training: Save Money, Time, & Frustration. – М.: , 0. – 0 с.
    
31. Nicholas Phelps, Phil Raines. The New Competition for Inward Investment: Companies, Institutions and Territorial Development (New Horizons in International Business Series). – М.: , 0. – 0 с.
    
32. Mark Hurd, Lars Nyberg. The Value Factor: How Global Leaders Use Information for Growth and Competitive Advantage. – М.: , 0. – 0 с.
    
33. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
34. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
35. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
36. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
37. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
38. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
    
39. Hans Peter Brondmo. The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships. – М.: , 0. – 0 с.
    
40. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
41. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
42. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
    
43. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
44. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
45. David Shepard Associates. The New Direct Marketing: How to Implement A Profit-Driven Database Marketing Strategy. – М.: , 0. – 0 с.
    
46. David B. Wolfe, Robert Snyder. Ageless Marketing : Strategies for Reaching the Hearts and Minds of the New Customer Majority. – М.: , 0. – 0 с.
    
47. Michael J. Cunningham. Partners.Com: How to Profit from the New DNA of Business. – М.: , 0. – 0 с.
    
48. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
49. William C. Johnson. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition. – М.: , 2004. – 0 с.
    
50. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
51. Susan Hodgkinson. The Leader's Edge : Using Personal Branding to Drive Performance and Profit. – М.: , 2005. – 0 с.
    
52. Daniel Cirignani Wood. Second Class Tickets to the New Economy : The Overseas Exodus of America?s Middle-Class Jobs. – М.: , 2004. – 0 с.
    
53. Robert H. Hayes. Operations, Strategy, and Technology : Pursuing the Competitive Edge. – М.: , 2004. – 0 с.
    
54. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
55. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
56. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
57. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
58. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
59. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
60. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
61. Donna Baier Stein. The New Marketing Conversation : Creating and Strengthening Relationships Between Buyers and Sellers. – М.: , 2004. – 0 с.
    
62. Editors of the New Strategist. The American Marketplace: Demographics And Spending Patterns (American Marketplace). – М.: , 2005. – 0 с.
    
63. Beyond Branding: How the New Values of Transparency And Integrity Are Changing the World of Brands. – М.: , 2005. – 0 с.
    
64. The New Premises of the European Central Bank / Der Neubau der Europaischen Zentralbank : International Architectural Competition / Internationaler Architekturwettbewerb. – М.: , 2005. – 224 с.
    
65. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
66. Judy Allen. Marketing Your Event Planning Business: A Creative Approach to Gaining the Competitive Edge. – М.: John Wiley and Sons, Ltd, 2004. – 272 с.
    
67. Daniel Yankelovich. Profit with Honor: The New Stage of Market Capitalism (The Future of American Democracy Series). – М.: , 2007. – 208 с.
    
68. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
69. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
    
70. Stephane Garelli. Top Class Competitors: How Nations, Firms and Individuals Succeed in the New World of Competitiveness. – М.: , 2006. – 288 с.
    
71. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
72. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
73. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
74. Daniel Yankelovich. Profit with Honor: The New Stage of Market Capitalism (The Future of American Democracy Series). – М.: , 2006. – 208 с.
    
75. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
76. Fred Luthans, Carolyn M. Youssef, Bruce J. Avolio. Psychological Capital: Developing the Human Competitive Edge. – М.: , 2006. – 240 с.
    
77. National Center on Education and the Economy. Tough Choices or Tough Times: The Report of the New Commission on the Skills of the American Workforce. – М.: , 2006. – 208 с.
    
78. Frank Levy, Richard J. Murnane. The New Division of Labor: How Computers Are Creating the Next Job Market. – М.: , 2005. – 192 с.
    
79. Thomas H. Davenport, Jeanne G. Harris. Competing on Analytics: The New Science of Winning. – М.: Harvard Business School Press, 2007. – 240 с.
    
80. Abaete de Azevedo, Ricardo Pomeranz. Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing. – М.: , 2008. – 240 с.
    
81. Joseph Michelli. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. – М.: McGraw-Hill, 2008. – 224 с.
    
82. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
83. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
84. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
85. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
86. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
87. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
88. Tamar Weinberg. The New Community Rules: Marketing on the Social Web. – М.: , 2009. – 366 с.
    
89. Steven J. Spear. The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition. – М.: McGraw-Hill Irwin, 2009. – 432 с.
    
90. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
    
91. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
92. Michael Swan, Catherine Walter. The New Cambridge English Course. Student 4. Upper-Intermediate. – М.: Cambridge University Press, 1998. – 136 с.
    
93. Michael Swan, Catherine Walter. The New Cambridge English Course. Practice 2. – М.: Cambridge University Press, 2005. – 128 с.
    
94. Sarah Cunningham, Peter Moor. New Cutting Edge: Pre-Intermediate: Student's Book with Mini-dictionary. – М.: Longman, 2005. – 238 с.
    
95. The New York Public Library. The New York Public Library Amazing World Geography. – М.: , 2002. – 176 с.
    
96. Joe M. Powell. The New Competitiveness in Design and Construction. – М.: , 2008. – 216 с.
    
97. Hans–Werner Sinn. The New Systems Competition. – М.: , 2003. – 240 с.
    
98. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
    
99. Jerome M. Rosow. Training The Competitive Edge. – М.: , 1988. – 244 с.
    
100. CES. Ces: ?satellites? For Business Telecommunications: The New Competition (conf 28 Feb 1989). – М.: , 1991. – 174 с.
     
101. Avinash K Dixit. Dixit: Thinking Strategically – The Competitive Edge In Business Politics & Everyday Life (paper). – М.: , 1991. – 408 с.
     
102. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
     
103. Stephen Hill. Competition and Control at Work – The New Industrial Sociology. – М.: , 2004. – 288 с.
     
104. The New York Public Library. The New York Public Library Amazing Native American History. – М.: , 1999. – 176 с.
     
105. MH Best. The New Competition: Institutions of Industrial Restructuring. – М.: , 1990. – 0 с.
     
106. The New York Public Library. The New York Public Library Amazing Hispanic American History. – М.: , 1998. – 192 с.
     
107. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
     
108. Edited by Cosmo Graham and Fiona Smith. Competition, Regulation and the New Economy. – М.: , 2011. – 256 с.
     
109. Edited by Barry Rodger and Angus MacCulloch. The UK Competition Act. – М.: , 2011. – 338 с.
     
110. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
111. Jian'guo Sun. The Competitive strategy of Xingtai Mining Group General Hospital in the New Medical Reform Policies. – М.: , 2011. – 198 с.
     
112. Dong-Joo Moon. Congestion-Prone Services under Quality Competition: A Microeconomic Analysis (Advances in Spatial Science). – М.: , 2011. – 580 с.
     
113. The New York Public Library. The New York Public Library Amazing Explorers. – М.: , 2001. – 176 с.
     
114. The New York Public Library. The New York Public Library Amazing Scientists. – М.: , 2002. – 176 с.
     
115. Schomburg Center for Research in Black Culture, The New York Public Library. The Black New Yorkers. – М.: , 1999. – 480 с.
     
116. The New York Public Library. The New York Public Library Business Desk Reference. – М.: , 1997. – 512 с.
     
117. Ernst & Young. Ernst & Young?s Profit From the New Tax Law, Custom. – М.: , 2001. – 320 с.
     
118. The Culinary Institute of America. The New Professional Chef®. – М.: , 1995. – 1216 с.
     
119. The Food and Beverage Institute. Cooking Essentials for the New Professional Chef®. – М.: , 1996. – 816 с.
     
120. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
121. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
122. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
     
123. The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company. – М.: , 2011. – 224 с.
     
124. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
125. The High-Velocity Edge: How Market Leaders Leverage Operational Excellence To Beat The Competition. – М.: , 2011. – 432 с.
     
126. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
127. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
128. Customer Service Training 101. – М.: , 2011. – 224 с.
     
129. Selling To The New Elite. – М.: , 2011. – 272 с.
     
130. Branded Customer Service. – М.: , 2011. – 264 с.
     
131. Jane Comyns Carr, Sarah Cunningham, Peter Moor. New Cutting Edge: Elementary: Teacher's Resource Book (+ CD-ROM). – М.: Pearson Education Limited, 2007. – 184 с.
     
132. Sarah Cunningham, Peter Moor, Jane Comyns-Carr. New Cutting Edge Pre-Intermediate Workbook With Key. – М.: Pearson Education Limited, 2005. – 112 с.
     
133. Jane Comyns Carr, Frances Eales. New Cutting Edge: Upper Intermediate: Workbook. – М.: Pearson Education Limited, 2005. – 96 с.
     
134. Jane Comyns Carr, Frances Eales. New Cutting Edge: Upper Intermediate: Workbook with Key. – М.: Pearson Education Limited, 2005. – 112 с.
     
135. John Morgan. Brand Against the Machine: How to Build Your Brand, Cut Through the Marketing Noise, and Stand Out from the Competition. – М.: John Wiley and Sons, Ltd, 2012. – 222 с.
     
136. Hana Stverkova. The SMEs competitiveness & service quality evaluating not only in CZ. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
     
137. Khalid Hashmi. Customer-support Service-The Role in Telecom Customer Relationships. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
138. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
139. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
140. Ethel Rompilla and The New York School of Interior Design. Color for Interior Design. – М.: , 2005. – 224 с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
8. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
9. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
10. NEW нормальность. А. Улюкаев, "Банковское обозрение", N 1, январь 2012 г.
11. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
12. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
13. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
14. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
15. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
16. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.