Результаты поиска

Лучшие результаты

1. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
   
2. Zeenat Murtaza. Antecedents of Service Recovery Performance. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
   

Дополнительные результаты

1. Jan Freidhof. The Dilemma of Cash Management in China: Presenting Entrusted Loans as a potential Solution. – М.: , 2012. – 56 с.
   
2. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
3. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
   
4. Anthony Michael Bertelli. The Political Economy of Public Sector Governance. – М.: , 2012. – 208 с.
   
5. Mary E. Chenoweth, Nancy Y. Moore, Amy G. Cox, Judith D. Mele, Jerry M. Sollinger. Best Practices in Supplier Relationship Management and Their Early Implementation in the Air Force Material Command. – М.: , 2012. – 90 с.
   
6. Evan M. Berman, James S. Bowman, Jonathan P. West, Montgomery R. Van Wart. Human Resource Management in Public Service: Paradoxes, Processes, and Problems. – М.: , 2012. – 552 с.
   
7. Abida Nasreen, Munawar Mirza. Faculty Management Practices in Universities: Faculty Management in Public Sector Universities of the Punjab, Pakistan. – М.: , 2012. – 316 с.
   
8. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
9. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
   
10. Norma M. Riccucci. Women, Minorities, and Unions in the Public Sector: (Contributions in Labor Studies). – М.: , 0. – 0 с.
    
11. Jerry Acuff, Wally Wood. The Relationship Edge in Business : Connecting with Customers and Colleagues When It Counts. – М.: , 2004. – 0 с.
    
12. David G. Carnevale, David Carnevale Department of Human Relations at University of Oklahoma. Organizational Development in the Public Sector. – М.: , 0. – 0 с.
    
13. Eileen M. Milner. Managing Information and Knowledge in the Public Sector. – М.: , 0. – 0 с.
    
14. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
    
15. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
    
16. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
    
17. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
    
18. Kevin J. Fox. Efficiency in the Public Sector (Studies in Productivity and Efficiency). – М.: , 0. – 0 с.
    
19. Dennis G. Uyemura, Donald R. van Deventer. Financial Risk Management In Banking: The Theory and Application of Asset and Liability Management. – М.: McGraw-Hill, 1992. – 350 с.
    
20. World Bank Public Sector Board. Reforming Public Institutions and Strengthening Governance: A World Bank Strategy November 2000. – М.: , 0. – 0 с.
    
21. Jerry McCaffery, L. R. Jones. Budgeting and Financial Management in the Federal Government (Research in Public Management, V. 1). – М.: , 0. – 0 с.
    
22. Henri L. Beenhakker. Investment Decision Making in the Private and Public Sectors. – М.: , 0. – 0 с.
    
23. Hugh Coombs, D. E. Jenkins, Ellis Jenkins. Public Sector Financial Management. – М.: , 0. – 0 с.
    
24. Paul Joyce. Strategy in the Public Sector: A Guide to Effective Change Management. – М.: , 0. – 0 с.
    
25. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
    
26. Eileen M. Milner. Managing Information and Knowledge in the Public Sector. – М.: , 0. – 0 с.
    
27. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с.
    
28. Patricia Keehley, Steven Medlin, Sue MacBride, Laura Longmire. Benchmarking for Best Practices in the Public Sector : Achieving Performance Breakthroughs in Federal, State, and Local Agencies (Jossey-Bass Public Administration Series). – М.: , 0. – 0 с.
    
29. Ake Gronlund, Tuomo Kauranne, Frank Hartkamp, Olov Forsgren, Huberta Kritzenberger, Lars Albinsson, Ake Gronelund. Managing Electronic Services: A Public Sector Perspective (Practitioner Series (Springer-Verlag).). – М.: , 0. – 0 с.
    
30. Jack Koteen. Strategic Management in Public and Nonprofit Organizations : Managing Public Concerns in an Era of Limits Second Edition. – М.: , 0. – 0 с.
    
31. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с.
    
32. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
33. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
34. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
35. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
36. Aino Halinen, Routledge. Relationship Marketing in Professional Services: A Study of Agency-Client Dynamics in the Advertising Sector (Routledge Advances in Management and Business Studies). – М.: , 0. – 0 с.
    
37. James L. Perry. Research in Public Administration, Volume 5. – М.: , 0. – 0 с.
    
38. Kathleen E. Monahan. Balanced Measures for Strategic Planning: A Public Sector Handbook. – М.: , 0. – 0 с.
    
39. Managing Strategic Enterprise Systems And E-government Initiatives In Asia: A Casebook (Series on Innovation and Knowledge Management, Vol. 1). – М.: , 2004. – 0 с.
    
40. Citizenship and Management in Public Administration: Integrating Behavioral Theories and Managerial Thinking. – М.: , 2004. – 0 с.
    
41. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
42. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
43. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
    
44. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с.
    
45. International Public Financial Management Reform: Progress, Contradictions, And Challenges (Research in Public Management) (Research in Public Management). – М.: , 2004. – 0 с.
    
46. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
    
47. Richard S. Guha. How To Get What You Most Want In Life: Achieve Worldly And Emotional Career Success. – М.: , 2004. – 0 с.
    
48. Lawrence Jones. Strategies for Public Management Reform, Volume 13 (Research in Public Policy Analysis and Management). – М.: , 2004. – 0 с.
    
49. Norman Flynn. Public Sector Management. – М.: , 2007. – 328 с.
    
50. Niall Sinclair. Stealth KM: Winning Knowledge Management Strategies for the Public Sector. – М.: , 2006. – 232 с.
    
51. World Bank. Public Sector Reform: What Works and Why?: An IEG Evaluation of World Bank Support (Independent Evaluation Group Study). – М.: , 2008. – 90 с.
    
52. Michael Regester, Judy Larkin. Risk Issues and Crisis Management in Public Relations: A Casebook of Best Practice (PR in Practice). – М.: , 2008. – 256 с.
    
53. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с.
    
54. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
55. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
56. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с.
    
57. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с.
    
58. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с.
    
59. Ivanka Menken. The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition. – М.: , 2011. – 180 с.
    
60. POLLOCK. OPERATIONS RESEARCH AND THE PUBLIC SECTOR HORM 6HANDBOOK IN OPERATIONS RESEARCH AND MANAGEMENT SCIENCES, VOL.6. – М.: , 2010. – 0 с.
    
61. Christopher Voss. Operations Management in Service Industries and the Public Sector. – М.: , 1985. – 328 с.
    
62. Dan C. Lortie. School Principal – Managing in Public. – М.: , 2009. – 272 с.
    
63. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
    
64. Public Administration: Understanding Management, Politics, And Law In The Public Sector. – М.: , 2008. – 608 с.
    
65. Total Quality Management In The Public Sector. – М.: , 2011. – 0 с.
    
66. Edited by Robert A. Blackburn. Intellectual Property and Innovation Management in Small Firms. – М.: Routledge, . – 170 с.
    
67. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
    
68. Renu Jatana and Arti Brijwani. Human Resource Management Practices In Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
    
69. Khem Gyanwali. Demand side management in industrial sector of Nepal. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
70. Selvakumar Marimuthu. Profitability Performance of Public Sector Commercial Banks in India. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
71. Vusi Tsabedze. Public Sector Records Management in Swaziland. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
72. Seribetso Daemane. The Effects of Rewards on Organizational Commitment in Public Sector. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
    
73. Kumar Amar Nath and Shashi Prabha Singh. Knowledge Management In Corporate Sector. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
    
74. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
75. Prince Karakire Guma. Public Sector Management in Uganda - Beyond Orthodox Reform. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
76. Mpho Ngoepe. Records Management Practices in the South African Public Sector. – М.: LAP Lambert Academic Publishing, 2011. – 152 с.
    
77. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
78. Syeda Rafathunnisa. Working of Voluntary Retirement Scheme in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2012. – 240 с.
    
79. Ali Asgari. Antecedents of Organizational Citizenship Behavior in Public Sector. – М.: LAP Lambert Academic Publishing, 2010. – 196 с.
    
80. Chakchai So-In. Resource Allocation and Management in Computer Networks. – М.: LAP Lambert Academic Publishing, 2011. – 212 с.
    
81. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
82. Titus Lyaruu. Management of Personnel Records in Tanzania Public Sector. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
83. Sunita Khola. Performances of Public and Private Sector Banks in India. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
84. Rachita Gulati. Banking Reforms and Efficiency of Public Sector Banks in India. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
85. Nouman Shafique,Razzaq Athar and Tahir Saeed. Black Box of 3 C’s (Customer, Company & Competitor) In Modern World. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
    
86. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
87. S. Vivek,Ram Kumar Mishra and Ravi Prakash Achanta. Public Sector Banks and Retention of Employees. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
88. Ankit Khandelwal. The Concept Of Loyalty In Retail As A Corporate Strategy. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
89. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
    
90. Derya Kara and Muzaffer Uysal. Mobbing And Female Employees Quality Of Life In Tourism Sector. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
91. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
    
92. Tadewos Mentta. Fixed Asset Management Practice in Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
93. Atiq ur Rehman,Azhar Mansur Khan and Rashid Ahmed Khan. HRD Practices in the Public Sector of Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
94. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
95. Jianjing Fu. Capturing the value of flexibility in public sector capital projects. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
96. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
    
97. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
    
98. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
    
99. Milena Ilic. Marketing In Public Sector. – М.: LAP Lambert Academic Publishing, 2014. – 204 с.
    
100. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
101. Ritesh Patel and Rajnikant Patel. Brand Management In Retail Banking. – М.: LAP Lambert Academic Publishing, 2012. – 520 с.
     
102. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
103. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
104. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
105. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
106. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
107. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
108. Borareaksmey Long. Relationship Marketing in the Banking Industry. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
109. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
110. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
111. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
112. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
113. Shuanghong Niu. An Emprical Study of Value-Added-Reseller Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 264 с.
     
114. Susanta Kumar Barik. Job Satisfaction and Employee Performance in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
115. Kaushik Bhattacharya. Customer Relationship Marketing in Indian Steel Industry. – М.: LAP Lambert Academic Publishing, 2012. – 380 с.
     
116. Roopali Bajaj and Shalini Sinha. Dynamics of Employee Relationship Management. – М.: Scholars' Press, 2012. – 204 с.
     
117. Alireza Miremadi and Shirin Ranjbar Toutouee. Electronic Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2015. – 120 с.
     
118. William Mensah and George Babu. Performance Management and Measurement in Public Organisations. – М.: LAP Lambert Academic Publishing, 2015. – 160 с.
     
119. Goutam Bhowmik. Management of Non-Performing Assets in the Indian Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2010. – 188 с.
     
120. Fiseha Zelealem Ayou. Implementation of Customer Relationship Management in Hotel Industry. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
121. Mathias Kaleebi. Human Resource Management Policies and Performance in Public Sector. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
     
122. Falesy Mohamed Kibassa. Control And Accounting In Public Sector. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
123. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
124. HARIKANTH DUMPETI. COMPUTERISATION IN INDIAN BANKS:. – М.: LAP Lambert Academic Publishing, 2010. – 240 с.
     
125. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
126. Dr. Justin Nelson Michael. NON PERFORMING ASSETS IN C0-0PERATIVE BANKS. – М.: LAP Lambert Academic Publishing, 2011. – 264 с.
     
127. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
128. Asim Tanvir,Numera Rafaqat and Sadaf Latif. Adaptability issues of GPS in Public sector of Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.
     
129. Sulaiman Aris. Risk Management in Public Expenditure Management and Aid in Malaysia. – М.: LAP Lambert Academic Publishing, 2014. – 336 с.
     
130. Pedro Bernaldez and Hillmer Ll. Ballesteros. School Based Management in the City Division of Legazpi, Philippines. – М.: LAP Lambert Academic Publishing, 2012. – 200 с.
     
131. Mudassar Ali. CRM activities in the growth and expansion of hotel industry. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
132. Reetu Kapoor and Narinder Kaur. Performance Appraisal of Public and New Private Sector Banks in India. – М.: LAP Lambert Academic Publishing, 2013. – 256 с.
     
133. Kesjana Halili. Risk Management in North Cyprus Banking Sector. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
     
134. S. Edwin Christopher. V R S - The Golden Hand Shake to rejenuvate the Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2012. – 308 с.
     
135. Shradha Malhotra Banga. Efficiency Analysis of Public Sector Banks in India. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
136. Komal Singh. E-banking in India-Progress & Prospects. – М.: LAP Lambert Academic Publishing, 2012. – 272 с.
     
137. Rangarirai Mbizi. CRM practices in corporate banking. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
138. Najaf Gharachourlou Aghjelou. Risk analysis and Risk management in Banks. – М.: LAP Lambert Academic Publishing, 2012. – 232 с.
     
139. Reetu Kapoor. Changing Paradigm of Indian Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
140. Leo Nvida Davidson Woode and Emmanuel Adjei. Freedom of information : implications for records management in Ghana. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
     

Лучшие результаты

Дополнительные результаты

1. Private banking: основные понятия, проблемы развития в России. И.А. Зарипов, А.В. Петров, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
2. На ниве private banking становится теснее. И.Е. Смирнов, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
3. Private Banking в России. Е.Е. Смирнов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
4. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
5. Российский Private Banking: каковы шансы выжить, используя локальные наработки?. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2007.
6. Некоторые практические вопросы осуществления операций по форфетированию. интервью с Д.В. Курышевым, директором по форфейтингу в России и странах СНГ банка Sumitomo Mitsui Banking Corporation. SMBC Europe. Н.А. Ранних, "Международные банковские операции", № 4, июль-август 2006.
7. Private banking сегодня. интервью с А. Юдиным, руководителем направления private banking Русского Банка Развития. "Банковский ритейл", № 3, III квартал 2006.
8. Динамичное развитие: ICICI Bank Eurasia в России. интервью с г-ном Махешкой, Председателем Правления ООО "ICICI Bank Eurasia". И. Гусева, "Банковское кредитование", № 4, июль-август 2006.
9. Особенности национального private banking. интервью с Н. Родионовой, директором департамента по работе с состоятельными клиентами АКБ "РОСБАНК". В. Мешалкина, "Банковское дело в Москве", № 4, апрель 2006.
10. Private banking в России. И.А. Зарипов, "Банковский ритейл", № 1, I квартал 2006.
11. Private banking - эксклюзивное обслуживание состоятельных клиентов. Д.А. Шевчук, В.А. Шевчук, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
12. Ритейловые решения RS-Bank/Pervasive для розничного бизнеса в SMB-банке. О. Гроздова, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
13. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
14. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
15. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
16. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
17. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
18. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
19. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
20. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
21. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
22. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
23. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
24. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
25. Прагматизм "новой волны" отечественного private banking. А.И. Гусев, "Банковский ритейл", N 4, IV квартал 2010 г.
26. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
27. Отечественный рынок private banking: новые возможности, но старые игроки. А.И. Гусев, "Банковский ритейл", N 3, III квартал 2010 г.
28. Андрей Мовчан. Третий Рим": private banking в российском банке - это оксюморон". интервью с А. Мовчаном, управляющим партнером компании "Третий Рим". А. Алборова, "Банковское обозрение", N 6, июнь 2010 г.
29. Оценка портфелей клиента private banking. К. Либор, "Банковское обозрение", N 4, апрель 2010 г.
30. Клиенты корпоративного блока - новый сегмент private banking. А.И. Гусев, "Банковский ритейл", N 2, II квартал 2010 г.
31. Внутренний контроль в отечественном private banking. А.И. Гусев, "Внутренний контроль в кредитной организации", N 2, апрель-июнь 2010 г.
32. Эффективный инструмент для бенчмаркинга услуг private banking. Е.П. Солдатова, "Управление в кредитной организации", № 1, январь-февраль 2010.
33. Выбор позиционирования в отечественном private banking. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2010.
34. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
35. Российский рынок private banking: клиенты возвращаются. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2009.
36. Использование метода "тайный покупатель" для оценки услуг private banking. Е.П. Солдатова, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
37. Private banking заблудился. Новый тренд рынка - mass affluent. Р.С. Мурашов, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
38. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
39. От чего не готовы отказаться клиенты российского private banking. А.И. Гусев, "Банковский ритейл", № 3, III квартал 2009.
40. Private banking в рамках банковской структуры. А.И. Гусев, "Организация продаж банковских продуктов", № 3, III квартал 2009.
41. Тенденции развития private banking. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2009.
42. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
43. Private banking по-русски... Неужели все-таки есть что и кому продавать. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2009.
44. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
45. Пути развития private banking и его российские особенности. А. Саркисянц, "Бухгалтерия и банки", № 11, ноябрь 2008., № 1, 2, январь, февраль 2009.
46. Private banking в условиях кризиса. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2008, 1, I квартал 2009.
47. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
48. Особенности реализации услуг private banking в России. А.В. Сысоева, "Организация продаж банковских продуктов", № 3, III квартал 2008.
49. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.
50. Южноафриканский Standard Bank покоряет Россию. интервью с Ю. Войцеховским, президентом ЗАО "Стандарт Банк". А. Скогорева, "Банковское обозрение", № 6, июнь 2008.
51. Российский рынок private banking системно заинтересовался розницей. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2008.
52. Структурная организация подразделения по обслуживанию VIP-клиентов в российском private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 2, 3, II, III квартал 2008.
53. Простор для долгосрочных инвестиций. интервью с А. Колошенко, председателем правления Экстробанка. Santander Consumer Bank. "БДМ. Банки и деловой мир", № 3, март 2008.
54. Проблемы разработки и продаж продуктового ряда на российском рынке private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2008.