Результаты поиска

Лучшие результаты

1. David C. Swaddling, Charles Phd Miller. Customer Power : How to Grow Sales and Profits in a Customer-Driven Marketplace. – М.: , 0. – 0 с.
   
2. R. Eric Reidenbach, Terry C. Wilson, Gordon W. McClung, Reginald Goeke. The Value Driven Bank: Strategies for Total Market Satisfaction. – М.: , 0. – 0 с.
   
3. Al Endres. Improving R&D Performance : The Juran Way. – М.: , 0. – 0 с.
   
4. Richard Seltzer. Web Business Bootcamp: Hands-on Internet Lessons for Managers, Entrepreneurs, and Professionals. – М.: , 0. – 0 с.
   
5. Michael Leboeuf. How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age. – М.: , 0. – 0 с.
   
6. Frederick E. Webster. Industrial Marketing Strategy, 3rd Edition. – М.: , 0. – 0 с.
   
7. Josh Costell. The Science of Sales Success: A Proven System for High Profit, Repeatable Results. – М.: , 0. – 0 с.
   
8. S Balachandran. Customer-Driven Services Management. – М.: , 0. – 0 с.
   
9. Alan Larson. Demystifying Six Sigma: A Company-Wide Approach to Continuous Improvement. – М.: , 2003. – 0 с.
   
10. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
    
11. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с.
    
12. Ken Blanchard, Jim Ballard, Fred Finch. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company. – М.: , 2004. – 208 с.
    
13. Elizabeth Martin–Chua. Maximizing Human Capital in Asia. – М.: , 2009. – 228 с.
    
14. Esther Oromidayo Thontteh. Property Management. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
15. Proscovia M. Katumba. Transformation of Local Government using Customer Profiling UK. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
    
16. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
    
17. Suriya Murthi,Mahalakshmi V. and Karthik R. Global Practices of Financial Services. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    

Дополнительные результаты

1. Peter Brooks. Metrics for Service Management: Designing for ITIL. – М.: , 2012. – 169 с.
   
2. Exploring Services Science: Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012, Proceedings (Lecture Notes in Business Information Processing). – М.: , 2012. – 382 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. Philip Kotler. Ten Deadly Marketing Sins: Signs and Solutions. – М.: Wiley, 2004. – 160 с.
   
6. J.Y. Lee, M.J. Epstein. Advances in Management Accounting, Volume 11. – М.: , 0. – 0 с.
   
7. Chip R. Bell and Heather Shea-Schultz. Dance Lessons: Six Steps to Great Partnership in Business and Life. – М.: , 2012. – 316 с.
   
8. Johnson A. Edosomwan. Organizational Transformation and Process Reengineering. – М.: , 0. – 0 с.
   
9. Edwin T., Jr. Crego, Peter D. Schiffrin. Customer-Centered Reengineering: Remapping for Total Customer Value. – М.: , 0. – 0 с.
   
10. David C. Swaddling, Charles Phd Miller. Customer Power : How to Grow Sales and Profits in a Customer-Driven Marketplace. – М.: , 0. – 0 с.
    
11. Eric Sundstrom, Associates. Supporting Work Team Effectiveness : Best Management Practices for Fostering High Performance (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
    
12. Stephen F. Bush, Amit B. Kulkarni. Active Networks and Active Network Management: A Proactive Management Framework (Advances in Experimental Medicine & Biology). – М.: , 0. – 0 с.
    
13. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
    
14. Mitch Schneider. The High Performance Shop (Automotive Service Management Series). – М.: , 0. – 0 с.
    
15. Rick Sturm, Wayne Morris. Foundations of Service Level Management. – М.: Sams, 2000. – 288 с.
    
16. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
    
17. Ron Zemke, Kristin Anderson. Delivering Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
18. Thomas F. Wallace. Customer-Driven Strategy: Winning Through Operational Excellence. – М.: , 0. – 0 с.
    
19. Jerry W. Koehler, Joseph M. Pankowski. Transformational Leadership in Government. – М.: , 0. – 0 с.
    
20. Peter Vervest, Al Dunn. How to Win Customers in the Digital World: Total Action or Fatal Inaction. – М.: , 0. – 0 с.
    
21. Mitch Schneider. Safety Communications (Automotive Service Management Series). – М.: , 0. – 0 с.
    
22. Stephen G. Haines, Katie McCoy. Sustaining High Performance: The Strategic Transformation to a Customer-Focused Learning Organization. – М.: , 0. – 0 с.
    
23. Thomas T. H., Ph.D. Wan. Evidence-Based Health Care Management: Multivariate Modeling Approaches. – М.: , 0. – 0 с.
    
24. Andy Bruce, Ken Langdon. Essential Managers: Putting Customers First (Essential Managers Series). – М.: , 0. – 0 с.
    
25. Derek Doyle. Volunteers in Hospice and Palliative Care: A Handbook for Volunteer Service Managers. – М.: , 0. – 0 с.
    
26. Anne McKinney. Real-Resumes for Retailing, Modeling, Fashion and Beauty Industry Jobs: Including Real Resumes Used to Change Careers and Transfer Skills to Other Industries (Real-Resumes Series). – М.: , 0. – 0 с.
    
27. Michael Barzelay. The New Public Management: Improving Research and Policy Dialogue (Wildavsky Forum Series). – М.: , 0. – 0 с.
    
28. R. Eric Reidenbach, Terry C. Wilson, Gordon W. McClung, Reginald Goeke. The Value Driven Bank: Strategies for Total Market Satisfaction. – М.: , 0. – 0 с.
    
29. David Moschella. Customer-Driven IT: How Users Are Shaping Technology Industry Growth. – М.: , 0. – 0 с.
    
30. Roy T. Varughese. Strategic Enterprise Management: An IT Manager's Desk Reference. – М.: , 0. – 0 с.
    
31. Information Services for Innovative Organizations (Library and Information Science). – М.: , 0. – 0 с.
    
32. Suzanne C. Lowe. Marketplace Masters: How Professional Service Firms Compete to Win. – М.: Praeger Publishers, 2004. – 274 с.
    
33. Thomas Wolf. Managing a Nonprofit Organization in the Twenty-First Century. – М.: Free Press, 1999. – 368 с.
    
34. Richard D. Hays. Internal Service Excellence: A Manager's Guide to Building World-Class Internal Service Unit Performance. – М.: , 0. – 0 с.
    
35. J. David Viale. Crisp: Basics of Inventory Management: From Warehouse to Distribution Center. – М.: Crisp Learning, 1996. – 136 с.
    
36. James L. Heskett, W. Earl Sasser, Christopher, W.L. Hart. SERVICE BREAKTHROUGHS : CHANGING THE RULES OF THE GAME. – М.: , 0. – 0 с.
    
37. Frank D. Borsenik, Alan T. Stutts. The Management of Maintenance and Engineering Systems in the Hospitality Industry (Wiley Service Management Series). – М.: , 0. – 0 с.
    
38. Gary Heil, Tom Parker, Deborah C. Stephens. One Size Fits One : Building Relationships One Customer and One Employee at a Time. – М.: , 0. – 0 с.
    
39. Ake Gronlund, Tuomo Kauranne, Frank Hartkamp, Olov Forsgren, Huberta Kritzenberger, Lars Albinsson, Ake Gronelund. Managing Electronic Services: A Public Sector Perspective (Practitioner Series (Springer-Verlag).). – М.: , 0. – 0 с.
    
40. Anthony W. Ulwick. Business Strategy Formulation : Theory, Process, and the Intellectual Revolution. – М.: , 0. – 0 с.
    
41. Mai-Lan Tomsen, Ron Faith. Reaching the Interactive Customer: Integrated Services for the Digital World. – М.: , 0. – 0 с.
    
42. Bruce T. Barkley, James H. Saylor. Customer-Driven Project Management : Building Quality into Project Processes. – М.: , 0. – 0 с.
    
43. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
44. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
    
45. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
46. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
47. William J. Pardee. To Satisfy & Delight Your Customer: How to Manage for Customer Value. – М.: , 0. – 0 с.
    
48. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с.
    
49. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
50. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: , 0. – 0 с.
    
51. S Balachandran. Customer-Driven Services Management. – М.: , 0. – 0 с.
    
52. Tony Hines. Supply Chain Strategies: Customer Driven and Customer Focused. – М.: , 2004. – 0 с.
    
53. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
    
54. Ken Kaser. Sports and Entertainment Management. – М.: , 2004. – 0 с.
    
55. Mitch Schneider. Automotive Service Management: Managing Dollars with Sense (Automotive Service Management Series). – М.: , 2003. – 0 с.
    
56. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с.
    
57. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
58. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
59. Pradeep Kumar Ray. Integrated Management from E-Business Perspective: Concepts, Architectures and Methodologies (Network and Systems Management). – М.: , 2003. – 0 с.
    
60. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с.
    
61. Anne Swartzlander. Serving Internal and External Customers. – М.: , 2003. – 0 с.
    
62. Audrey Gilmore. Services Marketing and Management. – М.: , 2003. – 0 с.
    
63. Kathleen Sindell. Managing Your Money Online For Dummies. – М.: , 2004. – 0 с.
    
64. Anthony Hernandez, Jay Conrad Levinson. Guerrilla Marketing Success Secrets: 52 Weeks of Marketing & Management Wisdom. – М.: Morgan James Publishing, 2007. – 185 с.
    
65. Mass Customization: Challenges and Solutions (International Series in Operations Research & Management Science). – М.: , 2006. – 304 с.
    
66. John S Oakland, Marton Marosszeky. Total Quality in the Construction Supply Chain. – М.: , 2006. – 384 с.
    
67. George J Avlonitis, Paulina Papastathopoulou. Product and Services Management. – М.: , 2006. – 280 с.
    
68. Clifford R. Goodwin, Alfred B. Squire. Hospitality Supervisor's Survival Kit. – М.: , 2004. – 240 с.
    
69. Anthony J. Strianese, Pamela P. Strianese. Math Principles for Food Service Occupations. – М.: , 2006. – 360 с.
    
70. Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff. Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM. – М.: , 2006. – 272 с.
    
71. Martin Cole, Greg Parston. Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations. – М.: , 2006. – 188 с.
    
72. Lora Arduser, Douglas Robert Brown. HACCP & Sanitation in Restaurants and Food Service Operations: A Practical Guide Based on the USDA Food Code With Companion CD-ROM. – М.: Atlantic Publishing Company, 2005. – 552 с.
    
73. Greg Stielstra. PyroMarketing: The Four-Step Strategy to Ignite Customer Evangelists and Keep Them for Life. – М.: , 2005. – 256 с.
    
74. Linda Cohen, Allie Young. Multisourcing: Moving Beyond Outsourcing to Achieve Growth And Agility. – М.: , 2005. – 243 с.
    
75. Continual Service Improvement. – М.: TSO, 2010. – 236 с.
    
76. Amy R., Ph.D. Hurd. Leisure Services Management. – М.: , 2008. – 400 с.
    
77. Dave Chaffey, Paul Smith. eMarketing eXcellence, Third Edition: Planning and optimising your digital marketing (Emarketing Essentials). – М.: , 2008. – 528 с.
    
78. The Handbook of Human Services Management. – М.: , 2008. – 544 с.
    
79. Michael J Austin, Ralph Brody, Thomas R. Packard. Managing the Challenges in Human Service Organizations: A Casebook. – М.: , 2008. – 304 с.
    
80. Ivanka Menken, Claire Engle, Jackie Brewster. ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management. – М.: , 2008. – 216 с.
    
81. Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source). – М.: , 2008. – 519 с.
    
82. Gerard Blokdijk, Ivanka Menken. Software Testing and Quality Assurance with IT Change Management Transition Planning, Support, Service Validation, Testing and Evaluation Handbook. Change without Risk. – М.: , 2008. – 116 с.
    
83. Gerard Blokdijk, Ivanka Menken, Claire Engle. ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management. – М.: , 2008. – 264 с.
    
84. Ivanka Menken, Gerard Blokdijk. ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management. – М.: , 2008. – 196 с.
    
85. Lynette Ryals. Managing Customers Profitably. – М.: , 2009. – 384 с.
    
86. Harold Kerzner Ph.D., Frank P. Saladis, International Institute for Learning. Value-Driven Project Management (The IIL/Wiley Series in Project Management). – М.: , 2009. – 288 с.
    
87. Waldemar Karwowski. Introduction to Service Engineering. – М.: , 2010. – 672 с.
    
88. Aleksej Spenst. A User-Centric Quality of Service Management System: QoS Management Approach for Wireless Home Networks. – М.: , 2010. – 208 с.
    
89. Iain Aitken. Value-Driven IT Management. – М.: , 2010. – 336 с.
    
90. Christian Gronroos. Service Management and Marketing. – М.: , 2007. – 496 с.
    
91. Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process To Create Customers Who Care, Spend, And Stay. – М.: , 2011. – 272 с.
    
92. Beaufort B. Longest, Kurt Darr. Managing Health Services Organizations and Systems. – М.: , 2008. – 664 с.
    
93. Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper. Service Management For Dummies. – М.: For Dummies, 2009. – 336 с.
    
94. D. Boyle. Strategic Service Management. – М.: , 2010. – 0 с.
    
95. Charles T. Betz. Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. – М.: , 2010. – 424 с.
    
96. Tony Hines. Supply Chain Strategies: Customer Driven and Customer Focused. – М.: , 2010. – 408 с.
    
97. W J Pardee. To Satisfy & Delight Your Customer – How to Manage for Customer Value. – М.: , 1996. – 290 с.
    
98. John Papa. Data–Driven Services with Silverlight 2. – М.: , 2009. – 366 с.
    
99. Anne Norton. Human Services Management – Organizational Leadership in Social Work Practice. – М.: , 2004. – 176 с.
    
100. CCTA. Ccta: Services Management. – М.: , 1989. – 92 с.
     
101. CCTA. Ccta: Service Management Set ??individual Vols Available??. – М.: , 1989. – 0 с.
     
102. Dave Donelson. The Dynamic Manager's Guide To Creative Selling: How To Make More Sales And Build A Super Sales Career. – М.: , 2011. – 362 с.
     
103. Judith Hurwitz. Service Management For Dummies. – М.: , 1980. – 260 с.
     
104. What Customers Want: Using Outcome-Driven Innovation To Create Breakthrough Products And Services. – М.: , 2005. – 240 с.
     
105. Service Management: Operations, Strategy, Information Technology. – М.: , 2010. – 608 с.
     
106. Customer-Driven Project Management. – М.: , 2001. – 609 с.
     
107. Wikibrands: Reinventing Your Company In A Customer-Driven Marketplace. – М.: , 2011. – 336 с.
     
108. Managing Complexity In The Public Services. – М.: , 2011. – 184 с.
     
109. Ethical Management For The Public Services. – М.: , 2011. – 0 с.
     
110. 101 Activities For Delivering Knock Your Socks Off Service. – М.: , 2011. – 256 с.
     
111. Managing Knock Your Socks Off Service. – М.: , 2011. – 224 с.
     
112. TALBOT. CUSTOMER-DRIVEN BUDGETING: PREPARE, ENGAGE, EXECUTE: THE SMALL BUSINESS GUIDE FOR GROWTH. – М.: , 2013. –  с.
     
113. Mahmoud Dinar. Customizing Product Data Management tools for design automation. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
114. Esther Oromidayo Thontteh. Property Management. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
     
115. Sanjeeb Pal. Importance of “Service Management Skills” for Rural Entrepreneurs. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
116. Josephat Itika. Public Private Partnership in Health Services Management. – М.: LAP Lambert Academic Publishing, 2009. – 156 с.
     
117. Hanan Saleet. Location Service Management in Vehicular Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
     
118. Joseph Hoffert. Quality of Service Management of Distributed Realtime Embedded Systems. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
     
119. Aleksej Spenst. A User-Centric Quality of Service Management System. – М.: LAP Lambert Academic Publishing, 2010. – 208 с.
     
120. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
121. Ikram Ullah. Customer driven innovation is the backbone of your company. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
     
122. Benjamin Eze. Policy-based Data Sharing for Event-driven Services in B2B Networks. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
123. andrea trentini. Reflective Quality of Service management in the "RTP" architecture. – М.: LAP Lambert Academic Publishing, 2010. – 140 с.
     
124. Muhammed Zakir Hossain and Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
125. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
126. Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
127. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
128. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
129. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
130. Salman Ahmad Awan and Muzafar Said. Edging Customer Loyalty Enhancing Communication. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
131. Khalid Hashmi. Customer-support Service-The Role in Telecom Customer Relationships. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
132. Tom Mulegi. Decentralized Management and Quality of Health Services in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
133. Davood Manzoor,Alireza Miremadi and Hamid Boostani Golestani. Mobile Banking Services in Financial Industry. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
134. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
135. Farzaneh Mola. Service Management. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
136. Sung-Ju Kim. Management and Leadership for Human Service Organizations. – М.: LAP Lambert Academic Publishing, 2014. – 280 с.
     
137. Md. Kamal Hussain. Introduction To Healthcare Service Management. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
     
138. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
139. Amit Sachan. Integrating Customer Preferences, Organization Strategy and Resources. – М.: LAP Lambert Academic Publishing, 2012. – 268 с.
     
140. W.R.P.K. Fernando and Murugesan Selvam. Occupational Stress of Bank Managers. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
6. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
7. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
8. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
9. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
10. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
11. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
12. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
13. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
14. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
15. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
16. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
17. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
18. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
19. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
20. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
21. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
22. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
23. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
24. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.