Результаты поиска

Лучшие результаты

1. Charles D. Schewe, Alexander Hiam. The Portable MBA in Marketing. – М.: Wiley, 1998. – 498 с.
   
2. Gary P. Latham, Robert C. Ford. HR at Your Service: Lessons from Benchmark Service Organizations. – М.: , 2012. – 220 с.
   
3. Zvinaiye Chimbadzwa. Implementing a code of conduct in institutions of higher learning: The case of Zimbabwe Open University. – М.: , 2012. – 104 с.
   
4. Sallie Sherman, Joseph Sperry, Samuel Reese. The Seven Keys to Managing Strategic Accounts. – М.: McGraw-Hill, 2003. – 256 с.
   
5. Johnson A. Edosomwan. Organizational Transformation and Process Reengineering. – М.: , 0. – 0 с.
   
6. James E. Post, Lee E. Preston, Sybille Sauter-Sachs. Redefining the Corporation: Stakeholder Management and Organizational Wealth. – М.: , 0. – 0 с.
   
7. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
   
8. Bob Nelson, Peter Economy, Ken Blanchard, Bob Nelson, Peter Economy. Managing for Dummies, Second Edition. – М.: , 0. – 0 с.
   
9. Jerry W. Koehler, Joseph Pankowski. Teams in Government: A Handbook for Team-Based Organization. – М.: , 0. – 0 с.
   
10. Ian Gouge. e-Management. – М.: , 0. – 0 с.
    
11. Socially Responsible IT Management. – М.: , 0. – 0 с.
    
12. D. H. Stamatis. Six Sigma Fundamentals: A Complete Guide to the System, Methods and Tools. – М.: , 2003. – 0 с.
    
13. G. William Dauphinais, Grady Means, Colin Price. Wisdom of the CEO: 29 Global Leaders Tackle Today's Most Pressing Challenges. – М.: , 0. – 0 с.
    
14. Steven A. Melnyk, David R. Denzler. Operations Management: A Value-Driven Approach. – М.: , 0. – 0 с.
    
15. Kat Koppett. Training to Imagine: Practical Improvisational Theatre Techniques to Enhance Creativity, Teamwork, Leadership, and Learning. – М.: , 0. – 0 с.
    
16. James L. Heskett, W. Earl Sasser, Christopher, W.L. Hart. SERVICE BREAKTHROUGHS : CHANGING THE RULES OF THE GAME. – М.: , 0. – 0 с.
    
17. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с.
    
18. Ake Gronlund, Tuomo Kauranne, Frank Hartkamp, Olov Forsgren, Huberta Kritzenberger, Lars Albinsson, Ake Gronelund. Managing Electronic Services: A Public Sector Perspective (Practitioner Series (Springer-Verlag).). – М.: , 0. – 0 с.
    
19. Perry L. Johnson. ISO 9000: The Year 2000 and Beyond. – М.: , 0. – 0 с.
    
20. Regis McKenna. Real Time: Preparing for the Age of the Never Satistied Customer. – М.: , 0. – 0 с.
    
21. Victor H. Prushan. No-Nonsense Marketing : 101 Practical Ways to Win and Keep Customers. – М.: , 0. – 0 с.
    
22. Michael Levokove, Celeste Levokove. The Selling Edge: Winning over Today's Business Customers. – М.: , 0. – 0 с.
    
23. Robert Jackson, Paul Wang. Strategic Database Marketing. – М.: , 0. – 0 с.
    
24. Bart Castricone. Excuse Me, That's My Foot in the Door!: Selling the Natural Way. – М.: , 0. – 0 с.
    
25. Kathleen E. Monahan. Balanced Measures for Strategic Planning: A Public Sector Handbook. – М.: , 0. – 0 с.
    
26. Mark Kozak-Holland. On-line, On-time, On-budget: Titanic Lessons for the e-business Executive. – М.: Independent Publishers Group, 0. – 0 с.
    
27. David Travis. E-Commerce Usability. – М.: CRC Press, 2002. – 128 с.
    
28. Greg Holden. E-Commerce Essentials with Microsoft FrontPage Version 2002. – М.: , 0. – 0 с.
    
29. Nigel Slack. Operations Management. – М.: , 2004. – 0 с.
    
30. Dale Midgley. Golden Circle Secrets : How to Achieve Consistent Sales Success Through Customer Values & Expectations. – М.: , 2005. – 0 с.
    
31. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
32. Warren R. Plunkett. Management : Meeting and Exceeding Customer Expectations (with InfoTrac). – М.: , 2004. – 0 с.
    
33. D.N.P. Murthy. Warranty Management and Product Manufacture (Springer Series in Reliability Engineering). – М.: , 2005. – 0 с.
    
34. Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. Management: Meeting and Exceeding Customer Expectations. – М.: , 2007. – 704 с.
    
35. Gurnek Bains. Meaning, Inc.: The Blueprint for Business Success in the 21st Century. – М.: , 2007. – 224 с.
    
36. John S Oakland, Marton Marosszeky. Total Quality in the Construction Supply Chain. – М.: , 2006. – 384 с.
    
37. Gerhard Greeff, Ranjan Ghoshal. Practical E-Manufacturing and Supply Chain Management. – М.: , 2004. – 461 с.
    
38. Linda Cohen, Allie Young. Multisourcing: Moving Beyond Outsourcing to Achieve Growth And Agility. – М.: , 2005. – 243 с.
    
39. Harvard Business Review on Top-line Growth. – М.: Harvard Business School Press, 2005. – 208 с.
    
40. Rowland Hayler, Michael Nichols. What is Six Sigma Process Management?. – М.: , 2005. – 98 с.
    
41. Fred A. Cummins. Building the Agile Enterprise: With SOA, BPM and MBM (The MK/OMG Press). – М.: , 2008. – 336 с.
    
42. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с.
    
43. Bob Livingston. How You Do... What You Do: Create Service Excellence That Wins Clients For Life. – М.: , 2008. – 282 с.
    
44. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с.
    
45. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
46. Paul Thewlis. WordPress for Business Bloggers: Promote and Grow Your WordPress Blog With Advanced Plug-Ins, Analytics, Advertising, and SEO. – М.: Packt Publishing, 2008. – 356 с.
    
47. Dr. Edin Guclu Sozer. The Dynamics of Sponsorship: Leveraging Brand Equity in Postmodern Markets. – М.: , 2010. – 208 с.
    
48. John Levy. Get out of the Way: How to Manage Development of Timely, Innovative and Relevant Products. – М.: , 2010. – 154 с.
    
49. Lloyd's List: Ports of The World 2010 (комплект из 2 книг + CD-ROM). – М.: Informa Martime & Professional, 2010. – 1756 с.
    
50. Jon Schreibfeder. Achieving Effective Inventory Management. – М.: Effective Inventory Management, 2010. – 316 с.
    
51. Crm At The Speed Of Light, Fourth Edition. – М.: , 2011. – 698 с.
    
52. Management Lessons From Mayo Clinic: Inside One Of The World’S Most Admired Service Organizations. – М.: , 2011. – 256 с.
    
53. Succeeding In The Project Management Jungle. – М.: , 2011. – 272 с.
    
54. Pragat Singh and Inderpreet Singh Ahuja. Achieving Manufacturing Excellence Through TPM Implementation. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
55. Haoqing(Horace) Guo. Development of a Web-based QFD system. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
    
56. Soledad Escolar and Jesus Carretero. Generic architecture for sensor network applications. – М.: LAP Lambert Academic Publishing, 2010. – 280 с.
    
57. Diego Palano. Management of a high mix production system with interdependent demands. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
58. Vivek Sharma. Total Productive Maintenance towards growth in manufacturing sector. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
59. Esther Oromidayo Thontteh. Property Management. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
60. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
61. R. Rajathy. Power System Operation And Management In Restructured Market. – М.: Scholars' Press, 2013. – 184 с.
    
62. Stimson Agustin, Jr. Self-Care Behaviors of Filipino Type II Diabetics. – М.: LAP Lambert Academic Publishing, 2010. – 256 с.
    
63. Shanmugam Sundram Kalimuthu Rajoo. Evaluating Supplier Quality Performance. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
    
64. Ahmad Raza Khan. Collaborative Web Based Project Management Software. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
65. Vahid Khatibi.B and Dayang Norhayati Abang Jawawi. Software Development Effort Estimation. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
66. Muhammed Zakir Hossain. Total Quality Management to Gain Competitive Advantages. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
67. Ankit Khandelwal. The Concept Of Loyalty In Retail As A Corporate Strategy. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
68. Lucie Ackermann Blazkova. Marketing and management of the intensive common eland breeding. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
69. Karen Chouinard. Constraints for Leading in the Call Center Environment. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
70. Paul Turyaheebwa. Essentials in credit risk management in microfinance institutions. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
71. Suriya Murthi,Mahalakshmi V. and Karthik R. Global Practices of Financial Services. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
72. GODFRED KOI-AKROFI and Joyce Koi-Akrofi. Relationship marketing tactics and customer loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
73. Mwawuganga Mwambota. Strategy Effects on Customer Satisfaction at Mombasa Water/Sewage Co. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
74. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
75. Aderaw Ayaliew. Internal Auditing. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
76. Luis Rocha-Lona. Business Excellence Models and Strategic Planning. – М.: LAP Lambert Academic Publishing, 2012. – 344 с.
    
77. Dr. Edin Guclu Sozer. The Dynamics of Sponsorship: Leveraging Brand Equity in Postmodern Markets. – М.: LAP Lambert Academic Publishing, 2010. – 208 с.
    
78. Ritesh Patel and Rajnikant Patel. Brand Management In Retail Banking. – М.: LAP Lambert Academic Publishing, 2012. – 520 с.
    
79. Naveed Sethi. Logistics Collaboration in Supply Chains. – М.: LAP Lambert Academic Publishing, 2010. – 168 с.
    
80. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
81. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
    
82. Amirhossein Mohtasebi. Failure Elements of Implementing CRM Systems in Malaysian Enterprises. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    
83. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
    
84. Ashish Singh. Customer Loyalty in Fast Food Industry. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
    
85. N. Ramkumar and T.T. Narendran. Inventory Routing Problems. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
86. Maria Leivo. Extranet in Development of Supply Chain. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
87. Nadav Goldschmidt. Managing Customer Expectations. – М.: LAP Lambert Academic Publishing, 2009. – 120 с.
    
88. Deepak Mittal. Effectiveness of TQM Parameters In Manufacturing & Service Industries. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
89. Farzaneh Mola. Service Management. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
    
90. Zvinaiye Chimbadzwa. Implementing a code of conduct in institutions of higher learning. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
    
91. Mohammad Reza Shahraki and Mohammad Anisseh. Inventory Management and Loss-based Quality Costs. – М.: LAP Lambert Academic Publishing, 2012. – 232 с.
    
92. Main Naser Alolayyan. TQM and Operational Flexibility impact on Hospital Performance. – М.: LAP Lambert Academic Publishing, 2012. – 372 с.
    
93. HARIKANTH DUMPETI. COMPUTERISATION IN INDIAN BANKS:. – М.: LAP Lambert Academic Publishing, 2010. – 240 с.
    
94. Talluru Sreenivas. Organisational Climate and Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
    
95. Tanavut Pongpayaklert and Woraphan Atikomtrirat. Managing diversity. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
96. Mudassar Ali. CRM activities in the growth and expansion of hotel industry. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Robin Cooper, Robert S. Kaplan. Design of Cost Management Systems (2nd Edition). – М.: Prentice Hall, 1998. – 552 с.
   
3. Johnson A. Edosomwan. Organizational Transformation and Process Reengineering. – М.: , 0. – 0 с.
   
4. Thomas W. Malone, Robert Laubacher, Michael S. Scott Morton, Michael S. Scott Morton, Sloan School of Management. Inventing the Organizations of the 21st Century. – М.: , 0. – 0 с.
   
5. Anthony Johnson. Maximum Effectiveness: Your Guide to Maximum Success in Sales, Marketing, Management, Client Satisfaction, Personal Effectiveness. – М.: , 0. – 0 с.
   
6. Janis Fisher Chan. The Jossey-Bass Academic Administrator's Guide to Meetings (Jossey-Bass Academic Administrator's Guides). – М.: , 0. – 0 с.
   
7. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
   
8. Hubert Osterle, Elgar Fleisch, Rainer Alt. Business Networking: Shaping Collaboration Between Enterprises. – М.: , 0. – 0 с.
   
9. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
   
10. Tony Bush, Les Bell, Tony Principles of Educational Management Bush. The Principles and Practice of Educational Management (Educational Management Research Series). – М.: , 0. – 0 с.
    
11. Bob Donath, Joe Mazel, Cindy Dubin, Perry Patterson, Institute of Management & Administration. The IOMA Handbook of Logistics and Inventory Management. – М.: , 0. – 0 с.
    
12. Anne McKinney. Real-Resumes for Retailing, Modeling, Fashion and Beauty Industry Jobs: Including Real Resumes Used to Change Careers and Transfer Skills to Other Industries (Real-Resumes Series). – М.: , 0. – 0 с.
    
13. Benjamin Hunt. The Timid Corporation : Why Business is Terrified of Taking Risk. – М.: , 0. – 0 с.
    
14. Mike Wright, Centre for Management Buy-Out Research, Ken Robbie. Management Buy-Outs and Venture Capital : Into the Next Millennium. – М.: , 0. – 0 с.
    
15. Michael J. Earl, Oxford Institute of Information Management, Pa Consulting Group. Information Management: The Organizational Dimension. – М.: , 0. – 0 с.
    
16. Des Dearlove. The Ultimate Book of Business Thinking : Harnessing the Power of the World's Greatest Business Ideas (The Ultimate Series). – М.: , 0. – 0 с.
    
17. Jens O. Riis, Riitta Smeds, Rik Van Landeghem, Ifip Tc5, Wg 5.7 Special Interest Group on Integrated Production Manage, European Group of University Teachers for Industrial Management. Games in Operations Management. – М.: , 0. – 0 с.
    
18. David Ferris, Larry Whipple, Larry C. Whipple. Building an Intelligent E-Business. – М.: , 0. – 0 с.
    
19. Information Resources Management Association. International Conference, Mehdi Khosrowpour. Managing Information Technology Resources in Organizations in the Next Millennium: 1999 Information Resources Management Association International Conference, Hershey, Pa, Usa, May 16-19, 1999. – М.: , 0. – 0 с.
    
20. Steven A. Melnyk, David R. Denzler. Operations Management: A Value-Driven Approach. – М.: , 0. – 0 с.
    
21. Maryann F. Fralic, AONE Series, AONE Management Series, Maryann F. Fralic. Staffing Management and Methods: Tools and Techniques for Nurse Leaders. – М.: , 0. – 0 с.
    
22. The Management Center, Leyna Bernstein, Leyna Bernstein. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с.
    
23. Teresa Allen. Common Sense Service: Close Encounters on the Front Lines. – М.: , 0. – 0 с.
    
24. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с.
    
25. Regis McKenna. Real Time: Preparing for the Age of the Never Satistied Customer. – М.: , 0. – 0 с.
    
26. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
27. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с.
    
28. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
29. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
30. Frederick E. Webster. Industrial Marketing Strategy, 3rd Edition. – М.: , 0. – 0 с.
    
31. Hamish Pringle, William Gordon. Brand Manners: How to Create the Self Confident Organization to Live the Brand. – М.: , 0. – 0 с.
    
32. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с.
    
33. Robert Jackson, Paul Wang. Strategic Database Marketing. – М.: , 0. – 0 с.
    
34. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с.
    
35. Michael Nick, Kurt Koenig. ROI Selling : Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle. – М.: , 0. – 0 с.
    
36. Kathleen E. Monahan. Balanced Measures for Strategic Planning: A Public Sector Handbook. – М.: , 0. – 0 с.
    
37. The Customer Centric Enterprise : Advances in Mass Customization and Personalization. – М.: , 2003. – 0 с.
    
38. Managing Strategic Enterprise Systems And E-government Initiatives In Asia: A Casebook (Series on Innovation and Knowledge Management, Vol. 1). – М.: , 2004. – 0 с.
    
39. Dean Tjosvold, Kwok Leung. Leading In High Growth Asia: Managing Relationship For Teamwork And Change. – М.: World Scientific Publishing Company, 2004. – 264 с.
    
40. Society for Human Resource Management. SHRM Generational Differences Survey Report : A Study by the Society for Human Resource Management (SHRM Surveys series). – М.: , 2005. – 0 с.
    
41. Institute of Management and Administrati. Cost Reduction and Control Best Practices : The Best Ways for a Financial Manager to Save Money (Wiley Best Practices). – М.: , 2005. – 0 с.
    
42. David Mosby. The Paradox of Excellence : How Great Performance Can Kill Your Business. – М.: , 2005. – 0 с.
    
43. Understanding & Managing Customers. – М.: , 2005. – 0 с.
    
44. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
45. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с.
    
46. Charles E. Watson. How Honesty Pays : Restoring Integrity to the Workplace. – М.: , 2005. – 0 с.
    
47. The Society for Human Resource Management. The Essentials Of Negotiation (Business Literacy for Hr Professionals). – М.: , 2005. – 0 с.
    
48. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с.
    
49. Bob Phelps. Smart Business Metrics: Measure What Really Counts & Manage What Makes The Difference. – М.: , 2004. – 0 с.
    
50. Warren R. Plunkett. Management : Meeting and Exceeding Customer Expectations (with InfoTrac). – М.: , 2004. – 0 с.
    
51. Aspatore Books. Marketing Best Practices: Marketing Executives from Bank of America, Porsche, and More on Brand Management, Customer Awareness & Developing Strategic Initiatives (Inside the Minds). – М.: , 2005. – 0 с.
    
52. A. Coskun Samli. Up Against the Retail Giants : Targeting Weaknesses - Gaining an Edge. – М.: , 2004. – 0 с.
    
53. Mike Dandridge. The One-Year Business Turnaround. – М.: , 2005. – 0 с.
    
54. Society for Human Resource Management. SHRM Employer-Sponsored Investment Advice Survey : A Study by the Society for Human Resource Management, Employee Benefit Research Institute and WorldatWork (SHRM Surveys series). – М.: , 2005. – 0 с.
    
55. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с.
    
56. Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. Management: Meeting and Exceeding Customer Expectations. – М.: , 2007. – 704 с.
    
57. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
    
58. John S Oakland, Marton Marosszeky. Total Quality in the Construction Supply Chain. – М.: , 2006. – 384 с.
    
59. Gerhard Gschwandtner. The Pocket Guide to Selling Greatness (Sellingpower). – М.: , 2006. – 180 с.
    
60. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
61. D. C. ?) Public Pension Fund Management Conference 2003 (Washington, PUBLIC PENSION FUND MANAGEMENT. Public Pension Fund Management. – М.: , 2004. – 316 с.
    
62. Dessler. Framework of Human Resource Management: Custom VCOnline. – М.: , 2006. – 0 с.
    
63. Robert Christie Mill. Restaurant Management: Customers, Operations, and Employees. – М.: Prentice Hall, 2006. – 464 с.
    
64. Harvard Business Review on Top-line Growth. – М.: Harvard Business School Press, 2005. – 208 с.
    
65. Rowland Hayler, Michael Nichols. What is Six Sigma Process Management?. – М.: , 2005. – 98 с.
    
66. Gary Armstrong, Philip Kotler. Marketing: An Introduction and MyMarketingLab Package (9th Edition). – М.: , 2008. – 0 с.
    
67. Handbook of Marketing Decision Models (International Series in Operations Research & Management Science) (International Series in Operations Research & Management Science). – М.: , 2008. – 630 с.
    
68. Dan Ahmad. True Net Cash Flow: Understanding Real Estate Efficiency. – М.: , 2008. – 260 с.
    
69. Fred A. Cummins. Building the Agile Enterprise: With SOA, BPM and MBM (The MK/OMG Press). – М.: , 2008. – 336 с.
    
70. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с.
    
71. Dan Ahmad. True Net Cash Flow: Understanding Real Estate Efficiency. – М.: , 2008. – 260 с.
    
72. H. Fred Walker, Ahmad K. Elshennawy, Bhisham C. Gupta, Mary McShane Vaughn. The Certified Quality Inspector Handbook. – М.: , 2008. – 456 с.
    
73. Nirmala Lee. Principles of Lending. – М.: , 2008. – 200 с.
    
74. Mark Lloyd. How to Buy and Run Your Own Hotel (How to). – М.: , 2008. – 239 с.
    
75. The Editors of Community Association Management Insider. Community Association Management Answer Book. – М.: , 2008. – 171 с.
    
76. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с.
    
77. V Kumar. Customer Lifetime Value. – М.: , 2008. – 112 с.
    
78. John Tennent. Guide to Financial Management (Economist (Hardcover)). – М.: , 2008. – 327 с.
    
79. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с.
    
80. Lynette Ryals. Managing Customers Profitably. – М.: , 2009. – 384 с.
    
81. Bruce Tulgan. Not Everyone Gets A Trophy: How to Manage Generation Y. – М.: , 2009. – 192 с.
    
82. The SAP Architectural Community. SAP® Guidelines for Best-Built Applications, Spring 2010. – М.: , 2010. – 132 с.
    
83. Ann Thomas, Jill Applegate. Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback. – М.: , 2010. – 224 с.
    
84. Managing Customer Service Super Series. – М.: , 2010. – 120 с.
    
85. Lloyd's List: Ports of The World 2010 (комплект из 2 книг + CD-ROM). – М.: Informa Martime & Professional, 2010. – 1756 с.
    
86. Jon Schreibfeder. Achieving Effective Inventory Management. – М.: Effective Inventory Management, 2010. – 316 с.
    
87. Dr. Jim Sheard. Relationship Marketing for Solopreneurs: How to Build Rewarding Connections in Work and Life (Volume 1). – М.: , 2011. – 146 с.
    
88. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
    
89. John McKean. Managing Customers Through Economic Cycles. – М.: , 2010. – 264 с.
    
90. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с.
    
91. D. S. Cohen, Sergio A. Bustamante II. Producing Games: From Business and Budgets to Creativity and Design. – М.: Рид Элсивер, Focal Press, 2010. – 304 с.
    
92. NEBS Management. Caring for the Customer SS3. – М.: , 2010. – 96 с.
    
93. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
    
94. Custom Gruetzne. Custom Alzheimer?s – The Complete Guide for Families & Loved Ones. – М.: , 1998. – 320 с.
    
95. Crm At The Speed Of Light, Fourth Edition. – М.: , 2011. – 698 с.
    
96. Management Lessons From Mayo Clinic: Inside One Of The World’S Most Admired Service Organizations. – М.: , 2011. – 256 с.
    
97. Pc Quicksteps, Second Edition. – М.: , 2011. – 240 с.
    
98. Quickbooks 2008: The Official Guide. – М.: , 2011. – 639 с.
    
99. Wired And Dangerous. – М.: , 2011. – 192 с.
    
100. Pragat Singh and Inderpreet Singh Ahuja. Achieving Manufacturing Excellence Through TPM Implementation. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
     
101. Durvasa Bissessur. DESIGN OF A STANDARD TEMPLATE TO ASSESS CONFORMITY OF ISO 9001:2008. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
102. Asrat Mekonnen. Uses and applications of quality engineering: case of plastic factory. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
103. Diego Palano. Management of a high mix production system with interdependent demands. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
104. Vivek Sharma. Total Productive Maintenance towards growth in manufacturing sector. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
105. Shiva Prasad B. P. Improve Operational Performance of Financial Claim Process. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
     
106. Anthony Gilbert. Social Welfare: Care Planning and the Politics of Trust. – М.: LAP Lambert Academic Publishing, 2009. – 196 с.
     
107. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
108. Issahaka Fuseini. Land use Competition. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
     
109. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
110. Fanny Saruchera. Delivering Quality Service - A Pharmaceuticals Sector's Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
111. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
112. Clare Chambers. Financial Exclusion and Banking Regulation in the UK. – М.: LAP Lambert Academic Publishing, 2010. – 352 с.
     
113. HANDE ZIRTILOGLU. COMBINING AND RANKING SEMANTIC INFORMATION FOR E-GOVERNMENT:. – М.: LAP Lambert Academic Publishing, 2010. – 152 с.
     
114. Ferdy van Beest. Accounting standards and earnings management. – М.: LAP Lambert Academic Publishing, 2012. – 268 с.
     
115. Asfaw Yilma Demisse. Customer Loyalty Risk Measurement for Manufacturing Products. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
116. J.L. Jonathan Tuovinen. Exceeding Expectations. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
     
117. Muhammed Zakir Hossain. Total Quality Management to Gain Competitive Advantages. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
     
118. Azimuddin Khan. Business Intelligence in Indian Banks. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
     
119. S. Rita and V. Ganesan. Quality Enhancements In Prime Service Sectors. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
     
120. Gianluca Ferri. Avoiding the Airline Graveyard. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
121. Luis Rocha-Lona. Business Excellence Models and Strategic Planning. – М.: LAP Lambert Academic Publishing, 2012. – 344 с.
     
122. Nkora Nkoranigwa. Customer Loyalty in Banking and Financial Institutions. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
123. Ritesh Patel and Rajnikant Patel. Brand Management In Retail Banking. – М.: LAP Lambert Academic Publishing, 2012. – 520 с.
     
124. Naveed Sethi. Logistics Collaboration in Supply Chains. – М.: LAP Lambert Academic Publishing, 2010. – 168 с.
     
125. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
126. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
     
127. Xinwei Zhang. Approach Development to Derive Value-Based Requirements Specification. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
128. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
129. Sehrish Qureshi. Impact of Manager's Emotional Intelligence on Employees. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
130. Ashish Mathur. Measuring & Managing Customer Satisfaction In Non-star Accommodations. – М.: LAP Lambert Academic Publishing, 2012. – 316 с.
     
131. Nadav Goldschmidt. Managing Customer Expectations. – М.: LAP Lambert Academic Publishing, 2009. – 120 с.
     
132. Faustino Taderera. The Pillars of Shipping and Forwarding. – М.: LAP Lambert Academic Publishing, 2010. – 496 с.
     
133. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
134. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
     
135. Deepak Mittal. Effectiveness of TQM Parameters In Manufacturing & Service Industries. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
136. Farzaneh Mola. Service Management. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
137. Main Naser Alolayyan. TQM and Operational Flexibility impact on Hospital Performance. – М.: LAP Lambert Academic Publishing, 2012. – 372 с.
     
138. SUBRAMANIAM ARUNACHALAM. Supplier Development Using Interpretive Structural Modelling (ISM). – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
     
139. Hsiao-Fan Wang and Wei-Kuo Hong. Managing Customer Profitability in a Saturated and Competitive Market. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
140. Henry Mason,David Mattin,Maxwell Luthy,Delia Dumitrescu. Trend??“Driven Innovation: Beat Accelerating Customer Expectations. – М.: , 2015. –  с.
     

Лучшие результаты

Дополнительные результаты

1. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
2. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
3. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
4. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
5. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
8. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
9. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
10. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
11. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
12. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
13. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
14. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
15. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.