Результаты поиска

Лучшие результаты

1. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
   

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Odomovo Afeno. Corruption and service delivery: Administrative corruption and public service delivery in Nigeria. – М.: , 2012. – 120 с.
   
3. Brajesh Kumar, Gouranga Patra. Advertising Effectiveness In Indian Context: A study in Low Involvement Product Category. – М.: , 2012. – 268 с.
   
4. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
5. Rattan Lal, David Hansen, Norman Uphoff, Steven Slack, Rattan Lal. Food Security and Environmental Quality in the Developing World. – М.: , 0. – 0 с.
   
6. KimMarie McGoldrick, Andrea L. Ziegert. Putting the Invisible Hand to Work : Concepts and Models for Service Learning in Economics. – М.: , 0. – 0 с.
   
7. Yefim Fasser, Donald Brettner. Management for Quality in High Technology Enterprises. – М.: , 0. – 0 с.
   
8. Jerome S. Arcaro. Quality in Education: An Implementation Handbook. – М.: , 0. – 0 с.
   
9. Barbara Jacoby, Associates. Service-Learning in Higher Education : Concepts and Practices (Jossey-Bass Higher and Adult Education Series). – М.: , 0. – 0 с.
   
10. Sherry Stephenson. Services Trade in the Western Hemisphere: Liberalization, Integration, and Reform. – М.: , 0. – 0 с.
    
11. Ricardo R. Fernandez. Total Quality in Purchasing and Supplier Management. – М.: CRC Press, 1994. – 344 с.
    
12. J. R. Bryson, P. W. Daniels. Service Industries in the Global Economy (International Library of Critical Writings in Economics, 96). – М.: , 0. – 0 с.
    
13. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
    
14. Henry George Adams, Sudhir, M.D. Arora, Henry G. Adams, Sudhir Arora. Total Quality in Radiology: A Guide to Implementation. – М.: , 0. – 0 с.
    
15. John Kenkel, John V. Kenkel. A Primer on Quality in the Analytical Laboratory. – М.: , 0. – 0 с.
    
16. Janice Arcaro. Creating Quality in the Classroom. – М.: , 0. – 0 с.
    
17. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
    
18. Angela Capone, Tom Oren, John T. Neisworth. Childmate: A Guide to Appraising Quality in Child Care. – М.: , 0. – 0 с.
    
19. Joseph Hegarty. Standing the Heat: Assuring Curriculum Quality in Culinary Arts and Gastronomy. – М.: , 2004. – 0 с.
    
20. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с.
    
21. Joseph Hegarty. Standing the Heat: Assuring Curriculum Quality in Culinary Arts and Gastronomy. – М.: , 2004. – 0 с.
    
22. Textiles in Indian Ocean Societies (Indian Ocean Series). – М.: , 2004. – 0 с.
    
23. Florence Fay Pritchard, III, George I. Whitehead. Serve and Learn: Implementing and Evaluating Service-learning in Middle and High Schools. – М.: , 2004. – 274 с.
    
24. Dennis Darlak. Private Club Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry. – М.: , 2008. – 92 с.
    
25. Recent Advances in Reliability and Quality in Design (Springer Series in Reliability Engineering). – М.: , 2008. – 523 с.
    
26. Alex Maritz. Entrepreneurial Service Vision in a Franchised Environment: A Home Entertainment Perspective. – М.: , 2010. – 452 с.
    
27. Low-Wage Work in the Wealthy World (Russell Sage Foundation Case Studies of Job Quality in Advanced Economics). – М.: , 2010. – 485 с.
    
28. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
29. Ewald Fuchs. Power Quality in Power Systems and Electrical Machines. – М.: , 2010. – 664 с.
    
30. Michael R. Young. Service Charges in Commercial Properties. – М.: , 2010. – 0 с.
    
31. Charles Nelson. Managing Quality in Architecture: A Handbook for Creators of the Built Environment. – М.: Architectural Press, 2006. – 338 с.
    
32. Marcel C La Follette. Quality in Science. – М.: , 1982. – 184 с.
    
33. C Moore. A Sourcebook in Indian Philosophy (Paper). – М.: , 1992. – 720 с.
    
34. H Zimmer. Myths & Symbols in Indian Art & Civilization (Paper only). – М.: , 1992. – 282 с.
    
35. Patrick L. Townsend. Quality in Action. – М.: , 1997. – 262 с.
    
36. Mc La Follette. La Follette: ?quality? In Science (cloth). – М.: , 1983. – 0 с.
    
37. G Ofer. The Service Sector in Soviet Economic Growth – A Comparative Study. – М.: , 1974. – 216 с.
    
38. Shlomo Biderman. Crossing Horizons – World, Self and Language in Indian and Western Thought. – М.: , 2008. – 368 с.
    
39. Vidya Dehejia. The Body Adorned – Dissolving Boundaries between the Sacred and Profane in Indian Art. – М.: , 2009. – 219 с.
    
40. Peter Rogers. Measuring Environmental Quality in Asia. – М.: , 1997. – 406 с.
    
41. Peter Rogers. Measuring Environmental Quality in Asia. – М.: , 1997. – 406 с.
    
42. Marianne Lafrance. Lip Service – Smiles in Life, Death, Trust, Lies, Work, Memory, Sex, and Politics. – М.: , 2011. – 0 с.
    
43. Practice and Service Learning in Occupational Therapy. – М.: , 2006. – 306 с.
    
44. James W Begun. Professionalism & the Public Interest – Price & Quality in Optometry. – М.: , 2003. – 152 с.
    
45. Reiko Ohnuma. Head, Eyes, Flesh and Blood – Giving Away the Body in Indian Buddhist Literature. – М.: , 2007. – 384 с.
    
46. BEGUN. Begun: ?professionalism & The Public Interest – Pr Ice & Quality In Optometry. – М.: , 1981. – 0 с.
    
47. Andrew Nicholson. Unifying Hinduism – Philosophy and Identity in Indian Intellectual History. – М.: , 2010. – 304 с.
    
48. Francis Green. Demanding Work – The Paradox of Job Quality in the Affluent Economy. – М.: , 2007. – 256 с.
    
49. JA PECHMAN. Pechman Economics In The ?public Service? – Papers In Honor Of Walter W. Heller. – М.: , 1982. – 254 с.
    
50. Jarrett. Environmental Quality in a Growing Economy. – М.: , 1966. – 0 с.
    
51. Dong-Joo Moon. Congestion-Prone Services under Quality Competition: A Microeconomic Analysis (Advances in Spatial Science). – М.: , 2011. – 580 с.
    
52. Peter W. Daniels. Service Industries in the World Economy. – М.: , 1993. – 224 с.
    
53. AA WILLIAMS. Williams ?sensory? Quality In Foods & Beverages – Definition Measurement And Control. – М.: , 1983. – 488 с.
    
54. Hilde De Weerdt. Competition Over Content – Negotiating Standards for the Joint Civil Service Examinations in Imperial China (1127–1279). – М.: , 2007. – 500 с.
    
55. Rose Kennedy. Competition Over Content – Negotiating Standards for the Joint Civil Service Examinations in Imperial China (1127–1279). – М.: , 2005. – 200 с.
    
56. HAG Beeke. Civil Service Systems in Comparative Perspective (Paper). – М.: , 1996. – 358 с.
    
57. Christina Snyder. Slavery in Indian Country – The Changing Face of Captivity in Early America. – М.: , 2010. – 328 с.
    
58. Gb Boyer. Boyer: ?elegance? – Guide To Quality In Menswear. – М.: , 1986. – 0 с.
    
59. Patrick L. Townsend. Quality in Action. – М.: , 1992. – 262 с.
    
60. Jarrett. Environmental Quality in a Growing Economy. – М.: , 1971. – 0 с.
    
61. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
62. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
63. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
64. Paschal Wanzalla Soita,Edwin K. Wamukoya and Peter Mwangi Wanderi. Service Quality In Commercial Health And Fitness Clubs. – М.: LAP Lambert Academic Publishing, 2012. – 192 с.
    
65. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
66. S. N. Mukhopadhyay. e–Governance Service Quality Assessment. – М.: Scholars' Press, 2013. – 488 с.
    
67. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
68. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
69. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
70. Terwase Shabu and Theresa Sewuese Uchi. Residents' Perception Of Environmental Quality In Judges Quarters. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
71. Yosef Taye-Gezme. Civil Service Reform in Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
72. Patrick Joram Matovu. PUBLIC ACCOUNTABILITY, SERVICE DELIVERY BY LOCAL GOVERNMENTS IN UGANDA. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
    
73. Fanny Saruchera. Delivering Quality Service - A Pharmaceuticals Sector's Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
74. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
75. Sagar Gaikwad and Abhijit Vasmatkar. Competition Law and Merger & Acquisitions in Indian Telecom Sector. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
    
76. M Palani Natha Raja. Measuring Quality in Healthcare services. – М.: LAP Lambert Academic Publishing, 2011. – 220 с.
    
77. R. L. Madhavi. Management of Self Finance Courses in Indian Universities. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
78. Aida Koni. Service Quality of Higher Education in Palestine. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
    
79. Primrose Kurasha,Raphinos A. Chabaya and Paul Mupa. Managing Quality in Higher Education. – М.: LAP Lambert Academic Publishing, 2011. – 232 с.
    
80. M Palani Natha Raja and Ashwani Kumar. Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 216 с.
    
81. Desere kokt. The impact of organisational culture on service delivery in G4S. – М.: LAP Lambert Academic Publishing, 2009. – 196 с.
    
82. Afroza Bulbul and Obaidur Rahman. Service Quality of Muslim Aid UK-Bangladesh Field Office. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
83. Elzbieta Skapska. Development of the service sector in Poland at the turn of the century. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
    
84. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
85. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
86. Sabina Lajiq and Elvira Efendic. Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
87. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
    
88. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
89. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
90. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
91. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
92. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
93. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
94. Rafikul Islam and Muhammad Madi Abdullah. Managing Quality in Higher Education. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
95. SANJAY KUMAR,Harbhajan Bansal and Komal Smriti. Relationship Marketing in Indian Services Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
    
96. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
97. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
98. Mahboubeh Salehi. Service Quality in Iran's Hotels. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
99. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
100. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
101. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
102. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
103. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
104. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
     
105. Dr. Gamal Sayed Abdelaziz. Service Quality Dimensions. – М.: LAP Lambert Academic Publishing, 2010. – 436 с.
     
106. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
107. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
108. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
109. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
110. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
111. Vishnuvarthani Selvakumar. Service Quality of the Indian Railways: A Study in Salem Division. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.
     
112. Asep Hermawan. Perceived Service Quality in Indonesia University Settings. – М.: LAP Lambert Academic Publishing, 2010. – 120 с.
     
113. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
     
114. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
115. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
116. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
117. Funmilayo Araloyin. Service Quality Delivery in Real Estate Agency in Lagos Metropolis. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
118. Nandish Upadhyay and Karishma Patel. Consumer Preference and Service Quality Provided by Hotels in Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
119. Ran Tao and Tao Chen. The Quality Assessment of Public Health Services in China. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
120. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
121. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
122. Syed Muhammad Irfan. Patient Perception about Service Quality in Public & Private Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
123. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
124. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
125. Ayanda Vilakazi and Krishna K. Govender. An Overview of Public Transport Services In Johannesburg South Africa. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
     
126. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
127. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
128. DR.AMBUJ GUPTA. Non-Performing Assets (NPAs) in Indian Banks. – М.: LAP Lambert Academic Publishing, 2010. – 260 с.
     
129. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
130. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
131. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
132. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
133. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.
     
134. MOHHIDIN OTHMAN. THE IMPACT OF ORGANIZATIONAL CULTURE ON INTERNAL SERVICE QUALITY. – М.: LAP Lambert Academic Publishing, 2010. – 384 с.
     
135. Bharat Kukreti. Strategic Analysis of Recent Changes in Indian Telecom Sector. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
136. Paul Patrick Luutu. Decentralised Primary School Education Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
137. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
138. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
139. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
140. Shalini Talwar. NPAs in Indian Banks. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
9. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
10. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
11. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
12. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
13. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
14. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.