Результаты поиска

Лучшие результаты

1. Compilation. Real World Career Development Strategies That Work. – М.: , 2003. – 0 с.
   
2. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
   

Дополнительные результаты

1. Thomas Stridsman. Tradings Systems That Work: Building and Evaluating Effective Trading Systems. – М.: McGraw-Hill, 2000. – 358 с.
   
2. Evan Bailyn. Outsmarting Social Media: Profiting in the Age of Friendship Marketing (Que Biz-Tech). – М.: , 2012. – 192 с.
   
3. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
4. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
5. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
6. Paul Dunn, Ronald J. Baker. The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services. – М.: , 0. – 0 с.
   
7. Tom Peters. The Professional Service Firm50 (Reinventing Work): Fifty Ways to Transform Your "Department" into a Professional Service Firm Whose Trademarks are Passion and Innovation! (Reinventing Work). – М.: Knopf, 1999. – 240 с.
   
8. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
9. Peter J. Goodman. Win-Win Career Negotiations: Proven Strategies for Getting What You Want from Your Employer. – М.: , 0. – 0 с.
   
10. Manuel Pastor, Peter Dreier, J. Eugene, III Grigsby, Marta Lopez Garza, Manuel, Jr. Pastor. Regions That Work: How Cities and Suburbs Can Grow Together (Globalization and Community Series). – М.: , 0. – 0 с.
    
11. Jae K. Shim. Strategic Business Forecasting: The Complete Guide to Forecasting Real World Company Performance, Revised Edition. – М.: CRC Press, 2000. – 312 с.
    
12. Janet C. Gornick, Marcia K. Meyers. Families That Work: Policies for Reconciling Parenthood and Employment. – М.: , 0. – 0 с.
    
13. Kristie Tamsevicius. I Love My Life: A Mom's Guide to Working from Home. – М.: , 0. – 0 с.
    
14. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
15. Kurt S. Takamine. Servant-Leadership in the Real World: Re-Discovering Our Humanity in the Workplace. – М.: , 0. – 0 с.
    
16. Jeanne M. Plas, Susan E. Lewis. Person-Centered Leadership for Nonprofit Organizations: Management That Works in High Pressure Systems. – М.: , 0. – 0 с.
    
17. J. Richard Hackman. Groups That Work (and Those That Don't) : Creating Conditions for Effective Teamwork (Management Series). – М.: , 0. – 0 с.
    
18. Kenneth Roman and Joel Raphaelson. Writing That Works: How to Communicate Effectively In Business. – М.: HarperResource, 2000. – 208 с.
    
19. Videoconferencing for the Real World: Implementing Effective Visual Communications Systems. – М.: , 0. – 0 с.
    
20. Jerome A. Colletti, Mary S. Fiss. Compensating New Sales Roles : How to Design Rewards That Work in Today's Selling Environment. – М.: , 0. – 0 с.
    
21. HOWARD KAMINSKY, ALEXANDRA PENNEY. Magic Words at Work : Powerful Phrases to Help You Conquer the Working World. – М.: , 0. – 0 с.
    
22. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
23. Marketing Plans That Work 2nd Edition. – М.: , 0. – 0 с.
    
24. Mary Feeherry Deweaver, Lori Ciprian Gillespie. Real-World Project Management: New Approaches for Adapting to Change and Uncertainty (Productivity's Shopfloor). – М.: , 0. – 0 с.
    
25. Jo Owen. Management Stripped Bare: Understanding Business As It Really Is. – М.: , 0. – 0 с.
    
26. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
27. James Malinchak. From College to the Real World : Street-Smart Strategies for Landing Your Dream Job and Creating a Successful Future!. – М.: , 0. – 0 с.
    
28. Aspatore Books Staff, Bigwig Briefs Staff, BigwigBriefs.com. Bigwig Briefs: Become a VP of Marketing - Leading Marketing VPs Reveal What it Takes to Get There, Stay There, and Empower Others That Work With You. – М.: , 0. – 0 с.
    
29. Aspatore Books Staff, Bigwig Briefs Staff, BigwigBriefs.com. Bigwig Briefs: Become a VP of BizDev - Leading Deal Makers Reveal What it Takes to Get There, Stay There, and Empower Others That Work With You. – М.: , 0. – 0 с.
    
30. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
31. Jake Bernstein. Stock Market Strategies That Work. – М.: McGraw-Hill, 2001. – 288 с.
    
32. Maureen K. Robinson. Nonprofit Boards That Work: The End of One-Size-Fits-All Governance. – М.: , 0. – 0 с.
    
33. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
34. Todd Lapidus, Jim Mikula. Shadowing : Guidance That Works. – М.: , 0. – 0 с.
    
35. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
36. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
37. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
38. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
39. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
40. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
41. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
42. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
43. Dan Gooder Richard. Real Estate Rainmaker: Successful Strategies for Real Estate Marketing. – М.: Wiley, 1999. – 336 с.
    
44. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
45. Cheryl Cullen. Identity Design That Works: Secrets for Successful Identity Design (Graphic Design). – М.: , 0. – 0 с.
    
46. Stephan Schiffman. The 25 Sales Strategies That Will Boost Your Sales Today!. – М.: , 0. – 0 с.
    
47. Linda Lipman. Real Estate Advertising That Works!. – М.: , 0. – 0 с.
    
48. George Omura. Mastering Autodesk VIZ 4 (With CD-ROM). – М.: , 0. – 0 с.
    
49. Keith Ward. Designing World Class Corporate Strategies : Value Creating Roles for Corporate Centres. – М.: , 2004. – 0 с.
    
50. Marc J. Epstein. Implementing E-Commerce Strategies : A Guide to Corporate Success after the Dot.Com Bust. – М.: , 2004. – 0 с.
    
51. William Duggan. The Art of What Works: How Success Really Happens. – М.: , 2003. – 0 с.
    
52. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
53. Dominick J. Misino. Negotiate and Win: Unbeatable Real-World Strategies from the NYPD's Top Negotiator. – М.: , 2004. – 0 с.
    
54. Stacy Kravetz. Welcome to the Real World: You Got an Education, Now Get a Life!, Revised and Updated Edition. – М.: , 2004. – 0 с.
    
55. Virtual Teams That Work: Creating Conditions for Virtual Team Effectiveness. – М.: , 2003. – 0 с.
    
56. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
57. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
58. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
59. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
60. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
61. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
62. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
63. Ken Lloyd. Jerks at Work: How to Deal With People Problems And Problem People. – М.: , 2005. – 0 с.
    
64. Educating Managers Through Real World Projects (PB) (Research in Management Education and Development) (Research in Management Education and Development). – М.: , 2005. – 0 с.
    
65. BRUCE KOERBER. Divine Economy And Its Real World Economic Principles. – М.: , 2005. – 0 с.
    
66. Richard Tyler. Real World Team Building Strategies That Work: A Power Learning Book (Power Learning). – М.: , 2004. – 0 с.
    
67. Compilation. Real World Career Development Strategies That Work. – М.: , 2003. – 0 с.
    
68. James Terry Wall. Real World Teambuilding Strategies That Work (Power Learning). – М.: , 2004. – 0 с.
    
69. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
70. Marcia L. Tate. "Sit and Get" Won't Grow Dendrites: 20 Professional Learning Strategies That Engage the Adult Brain. – М.: Corwin Press, 2004. – 168 с.
    
71. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
72. Tonja Demoff. Bubble Proof: Real Estate Strategies that Work in any Market. – М.: Kaplan Business, 2007. – 176 с.
    
73. Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard. Loyalty Myths: Hyped Strategies That Will Put You Out of Businessand Proven Tactics That Really Work. – М.: , 2005. – 272 с.
    
74. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
75. Mal Warwick. The Mercifully Brief, Real World Guide to Raising $1,000 Gifts By Mail. – М.: , 2005. – 92 с.
    
76. John A. PhD, DREI Yoegel. CliffsTestPrep California Real Estate Salesperson Exam: 5 Practice Tests (CliffsTestPrep). – М.: , 2006. – 216 с.
    
77. Robert B. Miller, Stephen E. Heiman, Tad Tuleja, J. W. Marriott. The New Strategic Selling: The Unique Sales System Proven Successful by the World's Best Companies. – М.: , 2005. – 448 с.
    
78. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
79. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
80. Shirley Dennis-Escoffier, Karen A. Fortin. Taxation for Decision Makers, 2007 Edition (with RIA Card). – М.: , 2006. – 544 с.
    
81. Greg Stielstra. PyroMarketing: The Four-Step Strategy to Ignite Customer Evangelists and Keep Them for Life. – М.: , 2005. – 256 с.
    
82. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
83. Bill Carreira, Bill Trudell. Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste. – М.: AMACOM/American Management Association, 2006. – 304 с.
    
84. Rita Mulcahy. PM Crash Course, Premier Edition: A Crash Course in Real-World Project Management. – М.: RMC Publications, Inc., 2006. – 200 с.
    
85. Bob Livingston. How You Do... What You Do: Create Service Excellence That Wins Clients For Life. – М.: , 2008. – 282 с.
    
86. Michael Levine. Guerrilla P.R. 2.0: Wage an Effective Publicity Campaign without Going Broke. – М.: , 2008. – 368 с.
    
87. Roy Alexander, Michael S. Dobson. Real-World Time Management (Worksmart Series). – М.: , 2008. – 128 с.
    
88. Rick A. Morris, Brette McWhorter Sember. Project Management That Works: Real-World Advice on Communicating, Problem-Solving, and Everything Else You Need to Know to Get the Job Done. – М.: , 2008. – 240 с.
    
89. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
90. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
91. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
92. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
93. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
94. Ivanka Menken. Virtualization Architecture, Adoption and Monetization of Virtualization Projects using Best Practice Service Strategy, Service Design, Service Transition, ... and Continual Service Improvement Processes. – М.: , 2008. – 164 с.
    
95. Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer. Building Routes to Customers: Proven Strategies for Profitable Growth. – М.: , 2009. – 194 с.
    
96. John A. Hoschette. The Career Guide Book for Engineers. – М.: , 2010. – 609 с.
    
97. Stephanie Chandler. HOW TO START AND RUN A USED BOOKSTORE: A Bookstore Owner's Essential Toolkit with Real-World Insights, Strategies, Forms, and Procedures. – М.: , 2010. – 150 с.
    
98. Matjaz B. Juric, Marcel Krizevnik. WS-BPEL 2.0 for SOA Composite Applications with Oracle SOA Suite 11g. – М.: Packt Publishing, 2010. – 616 с.
    
99. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
100. Dean Killingbeck, Mark Ijlal. Full: A Complete Online & Offline Roadmap to Marketing Your Independent Restaurant. – М.: , 2011. – 222 с.
     
101. Bonnie Biafore. Successful Project Management: Applying Best Practices and Real-World Techniques with Microsoft Project: Applying Best Practices, Proven Methods, and ... with Microsoft Project. – М.: , 2011. – 464 с.
     
102. Stuart R. Ball. Embedded Microprocessor Systems: Real World Design, Third Edition. – М.: , 0. – 0 с.
     
103. John Foster. Maximum Page Design: Pushing The Boundaries of Page Layout Under Real World Limitations. – М.: , 2005. – 144 с.
     
104. Chris Griffith. Real-World Flash Game Development: How to Follow Best Practices AND Keep Your Sanity. – М.: Рид Элсивер, Focal Press, 2010. – 352 с.
     
105. Wes McDermott. Real World Modo: In the Trenches with Modo. – М.: Focal Press, 2010. – 352 с.
     
106. Will Iverson. Real World Web Services. – М.: , 2004. – 240 с.
     
107. James T Sears. Overcoming Heterosexism and Homophobia – Strategies That Work. – М.: , 1997. – 470 с.
     
108. Bryan O'Sullivan, John Goerzen and Don Stewart. Real World Haskell. – М.: O'Reilly Media, 2008. – 714 с.
     
109. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
110. NAP. National Academy Press ?families That Work? – Children In A Changing World. – М.: , 1982. – 0 с.
     
111. Robert Buckman. Practical Plans for Difficult Conversations in Medicine – Strategies That Work in Breaking Bad News. – М.: , 2010. – 160 с.
     
112. Robert Buckman. Practical Plans for Difficult Conversations in Medicine – Strategies That Work in Breaking Bad News. – М.: , 2010. – 160 с.
     
113. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
114. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
115. Real World Economics: A Media Review. – М.: , 2011. – 112 с.
     
116. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
117. Customer Service Training 101. – М.: , 2011. – 224 с.
     
118. Web Copy That Sells. – М.: , 2011. – 336 с.
     
119. Strategic Customer Service. – М.: , 2011. – 240 с.
     
120. Real-World Time Management. – М.: , 2011. – 128 с.
     
121. 1001 Ways To Market Your Services. – М.: , 2011. – 400 с.
     
122. Carreira. Lean Manufacturing That Works - Powerful Tools For Dramatically Reducing Waste And Maximizing Profits. – М.: , 2011. – 0 с.
     
123. Branded Customer Service. – М.: , 2011. – 264 с.
     
124. English for the Real World (+ 4 CD-ROM). – М.: Living Language, 2009. – 224 с.
     
125. Franklin Becker. Offices at Work: Uncommon Workspace Strategies that Add Value and Improve Performance. – М.: Jossey-Bass, 2004. – 224 с.
     
126. Jess Chadwick, Todd Snyder, Hrusikesh Panda. Programming ASP.NET MVC 4: Developing Real-World Web Applications with ASP.NET MVC. – М.: O'Reilly Media, 2012. – 492 с.
     
127. WERSHING. STOP ASKING FOR REFERRALS: PROVEN STRATEGIES ON HOW TO BUILD YOUR FINANCIAL SERVICES BUSINESS THAT SELLS ITSELF. – М.: , 2013. –  с.
     
128. COLLIER. THINK LIKE A ROCK STAR: HOW TO CREATE SOCIAL MEDIA AND MARKETING STRATEGIES THAT TURN CUSTOMERS INTO FANS. – М.: , 2013. –  с.
     
129. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
130. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
131. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
132. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
133. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
134. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
135. Eugene I. Pradeepkumar J. and Panchanatham N. Issues and Strategies of Managing E-learning Services. – М.: LAP Lambert Academic Publishing, 2014. – 252 с.
     
136. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
137. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
138. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
139. Greg Houston. Illustration that Works. – М.: Monacelli, 2016. – 208 с.
     
140. 13 Things Mentally Strong People Don't Do. – М.: , . –  с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Необходимые и достаточные условия e-learning. М. Удовиченко, "Финансовая газета. Региональный выпуск", № 45, ноябрь 2004.
7. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
8. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
9. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
10. Закормленная кадрами Москва... работает под потолками Armstrong. интервью с С. Якуниным, генеральным директором и главой представительства Armstrong World Industries в СНГ. "Управление персоналом", N 16, август 2010 г.
11. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
12. Критика on-line. интервью с О. Киселевой, руководителем компании World Gym Consulting. С. Сипатов, "Управление персоналом", N 14, июль 2010 г.
13. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
14. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
15. E-learning - противоядие от рутины. О. Сизова, "Расчет", № 10, октябрь 2008.
16. Всемирная паутина: www.. World Wide Web. Н. Филина, "Финансовая газета. Региональный выпуск", № 7, февраль 2008.