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Результаты поиска Лучшие результаты C. J. Hayden. Get Clients Now! A 28-Day Marketing Program for Professionals and Consultants. – М.: AMACOM/American Management Association, 1999. – 214 с. Robert Slater. Jack Welch and the G.E. Way: Management Insights and Leadership Secrets of the Legendary CEO. – М.: McGraw-Hill Companies, 1998. – 328 с. Allan Ashok Kumar, Giang Chau Trinh. Breaking Uncertainties for Product Offerings: A Holistic Framework of Uncertainty Management for Planning, Designing and Developing PSS (Product/Service System). – М.: , 2012. – 152 с. Glen Arnold. Modern Financial Markets & Institutions: A Practical Perspective. – М.: , 2012. – 729 с. Deena B. Katz. Deena Katz on Practice Management: For Financial Advisers, Planners, and Wealth Managers. – М.: , 0. – 0 с. Managing Technology in the Operations Function (Securities Institute Global Capital Markets Series). – М.: , 0. – 0 с. Chip R. Bell and Heather Shea-Schultz. Dance Lessons: Six Steps to Great Partnership in Business and Life. – М.: , 2012. – 316 с. Peter S. H. Leeflang, Dick R. Wittink, Michel Wedel, Philippe A. Naert. Building Models for Marketing Decisions (INTERNATIONAL SERIES IN QUANTITATIVE MARKETING Volume 9). – М.: , 0. – 0 с. Robert Muksian. Mathematics of Interest Rates, Insurance, Social Security, and Pensions. – М.: , 0. – 0 с. Ivan Png. Managerial Economics. – М.: , 0. – 0 с. Bruce R. Kingma. Economics of Information: A Guide to Economic and Cost-Benefit Analysis for Information Professionals. – М.: , 0. – 0 с. Sue Hershkowitz-Coore. You've Got Mail: 93 Powerful Ideas to Help You Write, Respond, Manage and Market Your Emails (So You Look Good, Command Respect, and Increase Profitability). – М.: , 0. – 0 с. Yair Aharoni. Changing Roles of State Intervention in Services in an Era of Open International Markets (International Management). – М.: , 0. – 0 с. Rick Sturm, Wayne Morris. Foundations of Service Level Management. – М.: Sams, 2000. – 288 с. Bruce Fier. Start and Run a Money-Making Bar. – М.: , 0. – 0 с. Alpha Books, Editors at Alpha Books, Alpha Editors. Every Manager's Desk Reference. – М.: Alpha, 0. – 1344 с. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с. Rolf Wigand, Arnold Picot, Ralf Reichwald. Information, Organization and Management: Expanding Markets and Corporate Boundaries. – М.: , 0. – 0 с. Paul C. Nutt. Why Decisions Fail. – М.: , 0. – 0 с. David Sears. Successful Talent Strategies: Achieving Superior Business Results Through Market-Focused Staffing. – М.: , 0. – 0 с. Thomas J. DeLong, Ashish Nanda. Professional Services: Text and Cases. – М.: , 0. – 0 с. Relationship and Resource Management in Operations (Securities Institute Global Capital Markets Series). – М.: , 0. – 0 с. Marat Terterov, Malta Financial Services Centre. Doing Business With Malta (Global Market Briefings Series). – М.: , 0. – 0 с. Mark Considine. Enterprising States: The Public Management of Welfare-To-Work. – М.: , 0. – 0 с. Mary J. Cronin. Banking and Finance on the Internet (Internet Management Series). – М.: , 0. – 0 с. Ronald J. Lewis. Activity-Based Models for Cost Management Systems. – М.: , 0. – 0 с. Jack W. Plunkett, Plunkett Research Ltd. Plunkett's Financial Services Industry Almanac 2002-2003: The Only Complete Guide to the Technologies and Companies Changing the Way the World Banks, ... nancial Services Industry Almanac, 2002-2003). – М.: , 0. – 0 с. Routledge. Routledge French Dictionary of Business, Commerce and Finance = Dictionnaire Anglais Des Affaires, Du Commerce Et De LA Finance: French-English/Englis ... nglais/Anglais-Francais (Routledge Reference). – М.: , 0. – 0 с. Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. IT Services: Costs, Metrics, Benchmarking and Marketing. – М.: Prentice Hall Ptr, 2000. – 240 с. Jane C. Linder. Outsourcing for Radical Change: A Bold Approach to Enterprise Transformation. – М.: AMACOM/American Management Association, 2004. – 288 с. Suzanne C. Lowe. Marketplace Masters: How Professional Service Firms Compete to Win. – М.: Praeger Publishers, 2004. – 274 с. Margaret Shaw and Susan V. Morris. Hospitality Sales: A Marketing Approach. – М.: John Wiley and Sons, Ltd, 2000. – 352 с. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с. Martin F. Bartholomew. Successful Business Strategies Using Telecommunications Services (Artech House Telecommunications Library). – М.: , 0. – 0 с. Wagdy M. Abdallah. Critical Concerns in Transfer Pricing and Practice. – М.: , 0. – 0 с. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с. Jodi Kastel. Healthcare IS/IT Industry Market Yearbook, Second Edition. – М.: , 0. – 0 с. Roger Kerin, Robert Peterson. Strategic Marketing Problems: Cases and Comments, 10th Edition. – М.: , 0. – 0 с. Michael Leboeuf. How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age. – М.: , 0. – 0 с. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с. Marketing Logistics (Chartered Institute of Marketing (Paperback)). – М.: , 0. – 0 с. Philip Kotler, Gary Armstrong. Principles of Marketing, Activebook 2.0. – М.: Prentice Hall, 2003. – 672 с. Barry J. McLeish. Successful Marketing Strategies For Nonprofit Organizations (Wiley Nonprofit Law, Finance and Management Series). – М.: , 0. – 0 с. David Rosenthal, Lew G. Brown, David W. Rosenthal. Cases in Strategic Marketing. – М.: , 0. – 0 с. Douglas B. Herron. Marketing Nonprofit Programs and Services : Proven and Practical Strategies to Get More Customers, Members, and Donors (JOSSEY BASS NONPROFIT & PUBLIC MANAGEMENT SERIES). – М.: , 0. – 0 с. Frederick E. Webster. Industrial Marketing Strategy, 3rd Edition. – М.: , 0. – 0 с. Aino Halinen, Routledge. Relationship Marketing in Professional Services: A Study of Agency-Client Dynamics in the Advertising Sector (Routledge Advances in Management and Business Studies). – М.: , 0. – 0 с. Geoffrey Randall. Principles of Marketing (Principles of Management Series). – М.: International Thomson Business Press, 2001. – 384 с. Barbara Lehman. Hitting the Right Nerve: Marketing Health Services. – М.: , 0. – 0 с. Teresa A. Swartz, Dawn Iacobucci. Handbook of Services Marketing and Management. – М.: , 0. – 0 с. Doug H. Moy. Wealth Preservation: How to Start and Develop an Estate Planning Practice. – М.: , 0. – 0 с. August Aquila, Bruce W. Marcus. Client at the Core: Marketing and Managing Today's Professional Services Firm. – М.: Wiley, 2004. – 278 с. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с. Susan Horner and John Swarbrooke. International Cases in Tourism Management. – М.: Elsevier Butterworth-Heinemann, 2008. – 416 с. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с. Audrey Gilmore. Services Marketing and Management. – М.: , 2003. – 0 с. Bruce Porteous, Pradip Tapadar. Economic Capital and Financial Risk Management for Financial Services Firms and Conglomerates (Finance and Capital Markets). – М.: , 2005. – 300 с. Ted Levitt. Ted Levitt on Marketing. – М.: , 2006. – 226 с. Peter Mudie, Angela Pirrie. Services Marketing Management, Third Edition. – М.: , 2006. – 280 с. Michael J. Silverstein and Neil Fiske. Trading Up: Why Consumers Want New Luxury Goods... And How Companies Create Them. – М.: Portfolio Hardcover, 2004. – 320 с. Amy R., Ph.D. Hurd. Leisure Services Management. – М.: , 2008. – 400 с. Entrepreneur Press and Liane Cassavoy. Start Your Own Net Service Business (Start Your Own...). – М.: , 2009. – 250 с. Jessica Keyes. Marketing IT Products and Services. – М.: , 2009. – 336 с. Peter Mudie. Management and Marketing of Services. – М.: , 2010. – 306 с. Christian Gronroos. Service Management and Marketing. – М.: , 2007. – 496 с. Beaufort B. Longest, Kurt Darr. Managing Health Services Organizations and Systems. – М.: , 2008. – 664 с. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с. Service Management: Operations, Strategy, Information Technology. – М.: , 2010. – 608 с. John Baschab and Jon Piot. The Professional Services Firm Bible (+ CD-ROM). – М.: John Wiley and Sons, Ltd, 2005. – 578 с. Hardik Joshi and Sanjay Oza. Enhancement in Predictive Dialer for Automatic Call Distribution. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Fardokht Nassiri,Afagh Malek and Maryam Mohammadi. The role of aggregate planning in supply chain. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Mahshid Gharibpoor and Sayyed Mohsen Allameh. Online Social Network. – М.: LAP Lambert Academic Publishing, 2012. – 56 с. Ram Prasad Acharya,Thakur Prasad Magrati and Nabaraj Dahal. Value Chain Analysis of MAPs of Mid and Far Western region of Nepal. – М.: LAP Lambert Academic Publishing, 2011. – 116 с. Chernet Woyimo and Abebech Kebede Ali Geda Balemlay Mitiku. Socioeconomic Problem of Dairy Cattle Productivity in SW-Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 64 с. Prakashkumar Rathod,T.R. Nikam and Sariput Landge. Livestock Service Delivery by Dairy Cooperatives. – М.: LAP Lambert Academic Publishing, 2012. – 96 с. Stanley Zengeya and Geoffrey Meads. Four years since its introduction where is Choose and Book (C&B). – М.: LAP Lambert Academic Publishing, 2013. – 76 с. Sebastian Kot and Bogdan Marczyk. IT Support in Management of Road Transport Business. – М.: LAP Lambert Academic Publishing, 2015. – 188 с. Sanjay Banerjee and Sunil Karforma. DIPRMS in E-commerce – A UML Based Approach. – М.: LAP Lambert Academic Publishing, 2013. – 112 с. Lucas Goncalves Grossi and Jose Antonio Calvo-Manzano. A Decision Model for IT Supplier Selection. – М.: Scholars' Press, 2013. – 168 с. Teshome Megersa Bekele and Zhu Weihua. Automatic Conversion of Service Models into Web Services. – М.: LAP Lambert Academic Publishing, 2012. – 96 с. Yalfal Temesgen Tigabu,Ayalneh Bogale and Mengistu Ketema. Willingness to pay for Rehabilitation of Degraded Forest. – М.: LAP Lambert Academic Publishing, 2013. – 92 с. Jelena Miznikova and Mona Mirshamsi. Union is strength Knowledge is power. – М.: LAP Lambert Academic Publishing, 2010. – 88 с. David Wakaisuka and Wakaisuka Juliet. Factors of Accessibility to MFIs services in Kamuli District Uganda. – М.: LAP Lambert Academic Publishing, 2013. – 60 с. Anca Madar and Nicoleta Andreea Neacsu. Quality management for products and services. – М.: LAP Lambert Academic Publishing, 2014. – 124 с. Amandeep Kaur Arora and Babli Dhiman. Issues and Challenges Faced by SMEs. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с. Muthumariappan Karthikeyan and Tadesse Teshome. Dairy Supply Chain Management. – М.: LAP Lambert Academic Publishing, 2012. – 160 с. Nancy Agneta and Eston Odongo. GLOBALIZATION AND PRICING. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Jaskaran Singh Dhillon and Ramita Verma. Asset - Liability Management in Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 244 с. Rohit Rajwanshi and Sanjeev Swami. Management of Next Generation Telecom Services in an Emerging Market. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Shahzeb Anwar and Zeeshan Abbas Awan. Effective Green Management. – М.: LAP Lambert Academic Publishing, 2012. – 164 с. GODFRED KOI-AKROFI and Joyce Koi-Akrofi. Relationship marketing tactics and customer loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Humaan Siddiqui. Impact of E-Commerce & Service Mgt & Marketing on Business Performance. – М.: LAP Lambert Academic Publishing, 2012. – 64 с. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с. Kellen Kiambati and Julius K. Itunga. The Practice of Business Management Consultancy. – М.: LAP Lambert Academic Publishing, 2014. – 144 с. Juwayriah Nadeem and Kashir Asghar. Disneyization Of Restaurants. – М.: LAP Lambert Academic Publishing, 2014. – 120 с. Naveed Ahmad,M. Shoukat Malik and Muhammad Sulaman Tariq. Service Brand Credibility and Consumer Loyalty. – М.: LAP Lambert Academic Publishing, 2014. – 96 с. Daud Mollel and Gladness Kotoroi. Application Of ICT On Marketing Of Crops Processing Performance. – М.: LAP Lambert Academic Publishing, 2012. – 72 с. Rajesh Modi and Rajneekant Patel. Marketing of Business School. – М.: LAP Lambert Academic Publishing, 2012. – 200 с. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с. Abid Naeem and Henry Ssebunnya. Differential pricing and promotion and their effect on growth of SMEs. – М.: LAP Lambert Academic Publishing, 2010. – 108 с. Nexhbi Veseli,Veland Ramadani and Gadaf Rexhepi. DIRECT MARKETING AND SMALL BUSINESSES. – М.: LAP Lambert Academic Publishing, 2010. – 96 с. Mads Ulrik Greenfort and Morten Hertz Larsen. Join Forces: Co-creating brand value with consumers. – М.: LAP Lambert Academic Publishing, 2011. – 144 с. Dr. Pravin Balaraman and Prof Bill Donaldson. Realities of CRM in Multinational Corporation. – М.: LAP Lambert Academic Publishing, 2010. – 336 с. Norizan Saad and Pervaiz K. Ahmed. Internal Marketing. – М.: LAP Lambert Academic Publishing, 2010. – 400 с. Edouard Novatorov. Recreation Marketing. – М.: LAP Lambert Academic Publishing, 2010. – 256 с. Marjorie Delagarde and Jacqueline Baykal. Differentiation strategies in the fashion industry. – М.: LAP Lambert Academic Publishing, 2011. – 64 с. Salman Ahmad Awan and Muzafar Said. Edging Customer Loyalty Enhancing Communication. – М.: LAP Lambert Academic Publishing, 2012. – 152 с. S.Edwin Christopher and N. Rekha Jain. Man Power Planning. – М.: LAP Lambert Academic Publishing, 2011. – 88 с. Abhinava Singh and Siddharth Das. A Study of Modern Blood Banking in India. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Hilip Wambua Peter,Soila Nancy and Anne Wambui Muchemi. Strategic Challenges in Youth Employment Policy in Narok North,Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Sarah Mwangi,Acquillars Kalio and Isaac Ochieng. Management Policies Applied in Processing Claims,A Case of NSSF Nakuru. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Daielly Mantovani and Maria Aparecida Gouvea. Distance Education on the Stakeholders’ Perspectives. – М.: LAP Lambert Academic Publishing, 2013. – 400 с. Rui Fernandes,Joaquim Gouveia and Carlos Pinho. Supply Chain‘s Flexibility: A real options approach. – М.: Scholars' Press, 2013. – 228 с. Allan Ashok Kumar and Giang Chau Trinh. Breaking Uncertainties for Product Offerings. – М.: LAP Lambert Academic Publishing, 2012. – 152 с. Devjani Chatterjee and R.R.K. Sharma. Choosing the Right Control System for Organizational Strategies. – М.: LAP Lambert Academic Publishing, 2012. – 352 с. Sanjeev Kumar Singh and Akshay Kumar Satsangi. Promotional Strategies and Practices in Insurance Sector. – М.: LAP Lambert Academic Publishing, 2013. – 52 с. Muhamed Disha. Interaction between marketing and quality at Kosovo SME's. – М.: Scholars' Press, 2013. – 264 с. Sima Akbarian and Adel Tajasom. Business Performance in Malaysian Hotel Industry. – М.: LAP Lambert Academic Publishing, 2012. – 160 с. Afif Hossain and Olena Martynenko. Quality Management. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Vinod Singh and Tarun Singhal. GAINING COMPETITIVE ADVANTAGE THROUGH HRM PRACTICES IN SERVICE SECTOR. – М.: LAP Lambert Academic Publishing, 2010. – 468 с. Pankaj Dashore and Rachna Dashore. Risk Management Through Fuzzy Logic. – М.: LAP Lambert Academic Publishing, 2013. – 144 с. Ochei Ailemen Ikpefan. Bank Capitalisation, Management and Performance:. – М.: LAP Lambert Academic Publishing, 2012. – 256 с. Дополнительные результаты Edited by Phil Harris, Andrew Lock, Patricia Rees. Machiavelli, Marketing and Management. – М.: Routledge, 2000. – 256 с. Peter Brooks. Metrics for Service Management: Designing for ITIL. – М.: , 2012. – 169 с. Michael Silverman. Capturing Community: How To Build, Manage, and Market Your Online Community. – М.: , 2012. – 180 с. Patricia OrdoA±ez de Pablos. Knowledge Management and Drivers of Innovation in Services Industries. – М.: , 2012. – 383 с. R. Rudy Higgens-Evenson. The Price of Progress: Public Services, Taxation, and the American Corporate State, 1877 to 1929. – М.: , 0. – 0 с. Sue Hershkowitz-Coore. You've Got Mail: 93 Powerful Ideas to Help You Write, Respond, Manage and Market Your Emails (So You Look Good, Command Respect, and Increase Profitability). – М.: , 0. – 0 с. Dwight W. Catherwood, Richard L. Van Kirk. The Complete Guide to Special Event Management. – М.: John Wiley and Sons, Ltd, 0. – 306 с. Shawn Smith & Rebecca Mazin. The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals. – М.: AMACOM/American Management Association, 2004. – 256 с. Mitch Schneider. The High Performance Shop (Automotive Service Management Series). – М.: , 0. – 0 с. Rick Sturm, Wayne Morris. Foundations of Service Level Management. – М.: Sams, 2000. – 288 с. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с. Rolf Wigand, Arnold Picot, Ralf Reichwald. Information, Organization and Management: Expanding Markets and Corporate Boundaries. – М.: , 0. – 0 с. Farid Elashmawi. Competing Globally, Mastering Multicultural Management and Negotiation. – М.: , 0. – 0 с. Joseph Ph.D. Wolfe. The Global Business Game: A Simulation in Strategic Management and International Business. – М.: , 0. – 0 с. Thomas J. DeLong, Ashish Nanda. Professional Services: Text and Cases. – М.: , 0. – 0 с. Howard Eisner. Reengineering Yourself and Your Company: From Engineer to Manager to Leader (Artech House Technology Management and Professional Developm). – М.: , 0. – 0 с. John J. McGonagle, Carolyn M. Vella. How to Use a Consultant in Your Company: A Managers' and Executives' Guide. – М.: , 0. – 0 с. Mitch Schneider. Safety Communications (Automotive Service Management Series). – М.: , 0. – 0 с. Derek Doyle. Volunteers in Hospice and Palliative Care: A Handbook for Volunteer Service Managers. – М.: , 0. – 0 с. Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden. New Service Development and Innovation in the New Economy. – М.: Studentlitteratur AB, 2000. – 228 с. Stefano Ponte. Farmers and Markets in Tanzania : How Policy Reforms Affect Rural Livelihoods in Africa. – М.: , 0. – 0 с. Joseph E. Coombs. International Strategy and Market Performance in New Biotechnology Firms (Transnational Business and Corporate Culture : Problems and Opportunities). – М.: , 0. – 0 с. Carol Alexander. Risk Management and Analysis, New Markets and Products (Wiley Series in Financial Engineering). – М.: , 0. – 0 с. Food Tourism Around The World : Development, Management and Markets. – М.: , 0. – 0 с. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с. David Ford, Mike Saren. Managing and Marketing Technology. – М.: , 0. – 0 с. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с. Nanette Miner, Gino Moncada. 101 Media and Marketing Tips for Salon Owners, Stylists and Managers. – М.: , 0. – 0 с. Aino Halinen, Routledge. Relationship Marketing in Professional Services: A Study of Agency-Client Dynamics in the Advertising Sector (Routledge Advances in Management and Business Studies). – М.: , 0. – 0 с. Barbara Brabec. The Crafts Business Answer Book & Resource Guide: Answers to Hundreds of Troublesome Questions About Starting, Marketing, and Managing a Homebased Business Efficiently, Legally, and Profitably. – М.: , 0. – 0 с. Office of Management and Budget (U.S.). Budget of the United States Government, Fiscal Year 2004. – М.: , 2003. – 0 с. Office of Management and Budget (U.S.). Budget of the United States Government, Fiscal Year 2005: Historical Tables (Historical Tables Budget of the United States Government). – М.: , 2004. – 0 с. Debt Management and Government Securities Markets in the 21st Century. – М.: , 2004. – 0 с. Institute of Management and Administrati. Cost Reduction and Control Best Practices : The Best Ways for a Financial Manager to Save Money (Wiley Best Practices). – М.: , 2005. – 0 с. August Aquila, Bruce W. Marcus. Client at the Core: Marketing and Managing Today's Professional Services Firm. – М.: Wiley, 2004. – 278 с. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с. Safety and Security in Tourism: Relationships, Management, and Marketing (Journal of Travel & Tourism Marketing Monographic Separates). – М.: , 2003. – 0 с. Susan Horner and John Swarbrooke. International Cases in Tourism Management. – М.: Elsevier Butterworth-Heinemann, 2008. – 416 с. Frank Supovitz. The Sports Event Playbook: Managing and Marketing Winning Events. – М.: , 2004. – 0 с. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с. Audrey Gilmore. Services Marketing and Management. – М.: , 2003. – 0 с. Bruce Porteous, Pradip Tapadar. Economic Capital and Financial Risk Management for Financial Services Firms and Conglomerates (Finance and Capital Markets). – М.: , 2005. – 300 с. George J Avlonitis, Paulina Papastathopoulou. Product and Services Management. – М.: , 2006. – 280 с. Peter Mudie, Angela Pirrie. Services Marketing Management, Third Edition. – М.: , 2006. – 280 с. Michael J. Silverstein and Neil Fiske. Trading Up: Why Consumers Want New Luxury Goods... And How Companies Create Them. – М.: Portfolio Hardcover, 2004. – 320 с. William Bonner and Lila Rajiva. Mobs, Messiahs, and Markets: Surviving the Public Spectacle in Finance and Politics. – М.: John Wiley and Sons, Ltd, 2007. – 432 с. Ian MacKenzie. Management and Marketing with Mini-Dictionary. – М.: Heinle, 1997. – 144 с. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с. Amy R., Ph.D. Hurd. Leisure Services Management. – М.: , 2008. – 400 с. eTourism case studies:: management and marketing issues in eTourism (ETourism Case Studies) (ETourism Case Studies). – М.: , 2008. – 520 с. Food and Wine Festivals and Events Around the World: Development, management and markets. – М.: , 2008. – 374 с. Ivanka Menken, Claire Engle, Jackie Brewster. ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management. – М.: , 2008. – 216 с. Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source). – М.: , 2008. – 519 с. Gerard Blokdijk, Ivanka Menken, Claire Engle. ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management. – М.: , 2008. – 264 с. Ivanka Menken, Gerard Blokdijk. ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management. – М.: , 2008. – 196 с. Vladimir Kvint. The Global Emerging Market: Strategic Management and Economics. – М.: , 2009. – 488 с. Jessica Keyes. Marketing IT Products and Services. – М.: , 2009. – 336 с. Frank Supovitz. The Sports Event Management and Marketing Playbook. – М.: , 2004. – 496 с. Ching M. Chang. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. – М.: , 2010. – 720 с. Peter Mudie. Management and Marketing of Services. – М.: , 2010. – 306 с. Benjamin W Pearce. Senior Living Communities – Operations Management and Marketing for Assisted Living, Congregate, and Continuing Care Retirement Communities 2e. – М.: , 2007. – 392 с. Christian Gronroos. Service Management and Marketing. – М.: , 2007. – 496 с. Michele G. Miles. Managing and Marketing Your Appraisal Practice. – М.: , 2001. – 400 с. Derek F. Channon. Cases in Bank Strategic Management and Marketing. – М.: , 1986. – 418 с. Beaufort B. Longest, Kurt Darr. Managing Health Services Organizations and Systems. – М.: , 2008. – 664 с. Charles T. Betz. Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. – М.: , 2010. – 424 с. Lee W Mcknight. Internet Services – The Economics of Quality of Service for Networks, Grids, and Markets. – М.: , 2011. – 356 с. Christopher Voss. Operations Management in Service Industries and the Public Sector. – М.: , 1985. – 328 с. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с. Institute of Management and Administration (IOMA). Controller?s Report 2001 Yearbook. – М.: , 2001. – 320 с. Institute of Management and Administration (IOMA). Controller?s Report Yearbook. – М.: , 2002. – 320 с. Edited by Eilis Ferran and Charles Goodhart. Regulating Financial Services and Markets in the 21st Century. – М.: , 2011. – 352 с. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с. Institute of Management and Administration (IOMA). Cost Reduction and Control Best Practices. – М.: , 2005. – 544 с. Service Management: Operations, Strategy, Information Technology. – М.: , 2010. – 608 с. Mehdi Sheikhalishahi and Lucio Grandinetti. Energy Efficient Management and Scheduling of Computational Resources. – М.: Scholars Press, 2014. – 76 с. Farhan Hassan Khan and Saba Bashir. Dynamic Web Services Composition and Execution. – М.: LAP Lambert Academic Publishing, 2011. – 96 с. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с. S. B. Kale and Vilas B. Khandare. Management and Utilization of Water Resources in Maharashtra. – М.: LAP Lambert Academic Publishing, 2014. – 180 с. Mekane Yesus Management and Leadership College (MY-MLC) in Collaboration with Norwegian Church Aid. Old Beyond Imaginings. – М.: LAP Lambert Academic Publishing, 2014. – 76 с. Sopheap Sreng and Bernadette P. Resurreccion. ICTs in Flood Management and Its Impacts on Rural Livelihoods. – М.: LAP Lambert Academic Publishing, 2010. – 120 с. Sharmin Islam Sathi and Md. Kamrujjaman. Preservation and Marketing of Spanish Mackerel. – М.: LAP Lambert Academic Publishing, 2013. – 188 с. Abebe Olkeba Gutema and Aklilu Hailemichael. Market access and Borana pastoralist cattle production and marketing. – М.: LAP Lambert Academic Publishing, 2012. – 116 с. Rao Muhammad Shamraiz,Muhammad Dildar Gogi and Muhammad Faheem Akhtar. Nutrient Management and Chemical Control of Pyrilla in Sorghum. – М.: LAP Lambert Academic Publishing, 2012. – 128 с. Amod Sharma,Ashim Chakma and C.S. Maiti. Economics of production and marketting of Cabbage. – М.: LAP Lambert Academic Publishing, 2014. – 144 с. A. Sundar,S. Angles and M. Chinnadurai. 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