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Результаты поиска Лучшие результаты Leonard L. Berry. Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success. – М.: Free Press, 2003. – 288 с. Charles D. Schewe, Alexander Hiam. The Portable MBA in Marketing. – М.: Wiley, 1998. – 498 с. Ron Ashkenas, Todd Jick, Dave Ulrich, Catherine Paul-Chowdhury. The Boundaryless Organization Field Guide: Practical Tools for Building the New Organization. – М.: Jossey-Bass, 1998. – 416 с. Michel Chevalier, Michel Gutsatz. Luxury Retail Management: How the World's Top Brands Provide Quality Product and Service Support. – М.: , 2012. – 384 с. Chang B Ko. The Strong Firms Need SCM: Global Company's Key Competitiveness Lie in Logistics Solution (Volume 1). – М.: , 2012. – 396 с. Heike Lober. Corporate Management, Corporate Social Responsibility and Customers: An Empirical Investigation. – М.: , 2012. – 164 с. Patricia OrdoA±ez de Pablos. Knowledge Management and Drivers of Innovation in Services Industries. – М.: , 2012. – 383 с. Damian Ryan, Calvin Jones. Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation. – М.: , 2012. – 297 с. Richard D. Harroch. Business Contracts Kit for Dummies (With CD-ROM). – М.: For Dummies, 0. – 330 с. Sallie Sherman, Joseph Sperry, Samuel Reese. The Seven Keys to Managing Strategic Accounts. – М.: McGraw-Hill, 2003. – 256 с. Key Account Management: Learning Form Supplier & Customer Perspectives. – М.: , 0. – 0 с. Leonard R. Sayles, Henry Mintzberg. The Working Leader: The Triumph of High Performance over Conventional Management Principles. – М.: , 0. – 0 с. Donald N. Sull. Revival of the Fittest: Why Good Companies Go Bad and How Great Managers Remake Them. – М.: Harvard Business School Press, 2003. – 204 с. Roger Camrass, Martin Farncombe. The Atomic Corporation: A Rational Proposal for Uncertain Times. – М.: , 0. – 0 с. Paul D. Tieger, Barbara Barron-Tieger. The Art of SpeedReading People: How to Size People Up and Speak Their Language. – М.: Little, Brown and Company, 1999. – 224 с. Adrian J. Slywotzky. Value Migration: How to Think Several Moves Ahead of the Competition. – М.: Harvard Business School Press, 1996. – 326 с. Douglas F. Aldrich. Mastering the Digital Marketplace : Practical Strategies for Competitiveness in the New Economy. – М.: , 0. – 0 с. Gifford Pinchot, Elizabeth Pinchot. The Intelligent Organization: Engaging the Talent & Initiative of Everyone in the Workplace. – М.: , 0. – 0 с. Horst Bergmann, Kathleen Hurson, Darlene Russ-Eft. Everyone a Leader : A Grassroots Model for the New Workplace. – М.: , 0. – 0 с. Dawn Montague, Aspatore Books Staff, Aspatore.com. The Business Translator: Business Words, Phrases & Pronunciation Guides in Over 65 Languages. – М.: , 0. – 0 с. H. Val Peterson. Communication is the Key. – М.: , 0. – 0 с. Vijay Govindarajan, Anil K. Gupta. The Quest for Global Dominance: Transforming Global Presence into Global Competitive Advantage. – М.: , 0. – 0 с. Carol A. Ptak, Eli Schragenheim. ERP: Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition. – М.: , 0. – 0 с. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с. Gifford Pinchot, Elizabeth Pinchot. The End of Bureaucracy & the Rise of the Intelligent Organization. – М.: , 0. – 0 с. Bill Jensen. Work 2.0: Building The Future, One Employee At A Time. – М.: , 0. – 0 с. Stuart Barnes. Knowledge Management Systems: Theory and Practice. – М.: , 0. – 0 с. Jeffrey K. Pinto, Pekka Rouhiainen. Building Customer-Based Project Organizations. – М.: , 0. – 0 с. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с. Public House and Beverage Management: Key Principles and Issues. – М.: , 0. – 0 с. Barry Hollembeak. Automotive Electricity, Electronics and Computer Controls. – М.: , 0. – 0 с. Larraine Segil. Measuring the Value of Partnering: How to Use Metrics to Plan, Develop, and Implement Successful Alliances. – М.: , 0. – 0 с. Robert Baldock. Last Days of the Giants?: A Route Map for Big Business Survival. – М.: , 0. – 0 с. Bruce W. Morgan. Strategy and Enterprise Value in the Relationship Economy. – М.: , 0. – 0 с. Jessica Keyes. Financial Services Information Systems. – М.: , 0. – 0 с. James D. Lenskold. Marketing ROI : The Path to Campaign, Customer, and Corporate Profitability. – М.: McGraw-Hill, 2003. – 256 с. Ned Gandevani. How to Become a Successful Trader: The Trading Personality Profile: Your Key to Maximizing Your Profit With Any System. – М.: , 0. – 0 с. Lloyd Baird, John C. Henderson. The Knowledge Engine: How to Create Fast Cycles of Knowledge-to-Performance and Performance-to-Knowledge. – М.: , 0. – 0 с. Diane Downey, Tom March, Adena Berkman. Assimilating New Leaders : The Key to Executive Retention. – М.: , 0. – 0 с. Barbara Pagano, Elizabeth Pagano, Stephen Lundin. The Transparency Edge: How Credibility Can Make or Break You in Business. – М.: , 0. – 0 с. Knut Holt. Market Oriented Product Innovation: A Key to Survival in the Third Millennium. – М.: , 0. – 0 с. Ronald R. Sims, John G. Veres, Katherine A. Jackson, Carolyn L. Facteau. The Challenge of Front-Line Management: Flattened Organizations in the New Economy. – М.: , 0. – 0 с. Jeff Thull. Mastering the Complex Sale: How to Compete and Win When the Stakes are High!. – М.: , 0. – 0 с. Shirley Roberts. Harness the Future: The 9 Keys to Emerging Consumer Behaviour. – М.: , 0. – 0 с. Peter Honebein. Strategies For Effective Customer Education. – М.: , 0. – 0 с. Tom Stevenson, Sam Barcus. The Relationship Advantage : Become a Trusted Advisor and Create Clients for Life. – М.: , 0. – 0 с. David P. Snyder. How to Mind Read Your Customers. – М.: , 0. – 0 с. George Colombo. Capturing Customers.com. – М.: , 0. – 0 с. Michael J. Cunningham. Customer Relationship Management (Express Exec). – М.: , 0. – 0 с. Glen S. Petersen. High-Impact Sales Force Automation: A Strategic Perspective. – М.: , 0. – 0 с. Terry R. Bacon, Terry Bacon, Terry R., Ph.D. Bacon. Selling to Major Accounts: Tools, Techniques, and Practical Solutions for the Sales Manager. – М.: , 0. – 0 с. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с. The New Marketing. – М.: , 0. – 0 с. Paul Fifield. Marketing Strategy: The Difference Between Marketing and Markerts. – М.: Elsevier, 2007. – 328 с. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с. Josh Costell. The Science of Sales Success: A Proven System for High Profit, Repeatable Results. – М.: , 0. – 0 с. Edward R Delgaizo, Seleste Lunsford, Mark Marone. Secrets of Top-Performing Salespeople. – М.: , 0. – 0 с. Jennifer Hofmann. Live and Online! : Tips, Techniques and Ready-to-Use Activities for the Virtual Classroom. – М.: , 0. – 0 с. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: , 0. – 0 с. Ifip Tc5, Wg5.7 International Conference on Advances in Production Mana, Harinder S. Jagdev, J. C. Wortmann, H. J. Pels. Collaborative Systems for Production Management: Ifip Tc5/Wg5.7 International Conference on Advanced Sic in Production Management Systems, September 8 ... Federation for Information Processing, ?257). – М.: , 0. – 0 с. The Customer Centric Enterprise : Advances in Mass Customization and Personalization. – М.: , 2003. – 0 с. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с. Robert K. Logan. Collaborate to Compete: Driving Profitability in the Knowledge Economy. – М.: , 2003. – 0 с. Bowon Kim. Supply Chain Management in the Mastering Business in Asia series. – М.: , 2005. – 0 с. John J. Murphy. Converting Customer Value : From Retention to Profit. – М.: , 2005. – 0 с. Beyond the Basics: Research-Based Rules for Internet Retailing Advantage. – М.: , 2005. – 0 с. The Society for Human Resource Management. The Essentials Of Negotiation (Business Literacy for Hr Professionals). – М.: , 2005. – 0 с. Bob Phelps. Smart Business Metrics: Measure What Really Counts & Manage What Makes The Difference. – М.: , 2004. – 0 с. Rob Lebow. A Journey into the Heroic Environment: A Personal Guide for Creating Great Customer Transactions Using Eight Universal Shared Values. – М.: , 2004. – 0 с. H. David Hennessey. Global Account Management : Creating Value. – М.: , 2003. – 0 с. Steve Brown. Strategic Operations Management, Second Edition. – М.: , 2005. – 0 с. Graham Wilson. Six Sigma and the Product Development Cycle. – М.: , 2005. – 0 с. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с. John A. Davis. Magic Numbers for Consumer Marketing : Key Measures to Evaluate Marketing Success. – М.: , 2005. – 0 с. John R. Abel. The ABC's of Dynamic Selling : A selling philosophy to differentiate you from the pack and make you Number One. – М.: , 2004. – 0 с. Aspatore Books. Inside the Minds: Buying a Franchise--Industry Insiders from AAMCO Transmissions, Auntie Anne?s Inc., & More on Identifying Opportunities and Chartering Successful Businesses. – М.: , 2004. – 0 с. Emmanuel Josserand. The Network Organization. – М.: , 2004. – 192 с. Robert Scoble, Shel Israel. Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers. – М.: Wiley, 2006. – 252 с. David Ulrich, Wayne Brockbank. The Hr Value Proposition. – М.: Harvard Business School Press, 2005. – 316 с. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с. Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с. Dick Stroud. The 50-Plus Market: Why the Future Is Age Neutral When It Comes to Marketing & Branding Strategies. – М.: , 2007. – 314 с. Nick Wreden. Profit Brand: How to Increase the Profitability, Accountability & Sustainability of Brands. – М.: , 2007. – 240 с. Ulrich Steger, Wolfgang Amann, Martha Maznevski. Managing Complexity in Global Organizations (IMD Executive Development Series). – М.: , 2007. – 312 с. CDR Associates. Conflict Resolution for Managers and Leaders, Participants Workbook: The CDR Associates Training Package. – М.: , 2007. – 112 с. Bill Donaldson. Sales Management: Theory and Practice. – М.: , 2007. – 0 с. Bill Byron Concevitch. Counter-Intuitive Selling: Mastering the Art of the Unexpected. – М.: , 2007. – 272 с. John S Oakland, Marton Marosszeky. Total Quality in the Construction Supply Chain. – М.: , 2006. – 384 с. Joseph T. Sinclair, Stanley Livingston. Ebay Photography The Smart Way: Creating Great Product Pictures That Will Attract Higher Bids And Sell Your Items Faster. – М.: , 2005. – 205 с. Ken Blanchard, Jim Ballard, Fred Finch. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company. – М.: , 2004. – 208 с. Fred A. Cummins. Building the Agile Enterprise: With SOA, BPM and MBM (The MK/OMG Press). – М.: , 2008. – 336 с. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с. Lynn L. Adams, David A. Jochim, Thomas R. Cutting. The Art of Strategic Leadership. – М.: , 2008. – 115 с. Peter H. Jones. We Tried to Warn You: Innovations in leadership for the learning organization. – М.: , 2008. – 64 с. Gerard Tierney. The Public Perception of Auctioneers: The importance of understanding your target market. – М.: , 2010. – 88 с. Ronald J. Baker. Measure What Matters to Customers: Using Key Predictive Indicators. – М.: Wiley, 2006. – 208 с. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с. Jeff Thull. Mastering the Complex Sale. – М.: , 2010. – 272 с. Milind M. Lele. The Customer is Key. – М.: , 1987. – 260 с. Bill Stinnett. Think Like Your Customer: A Winning Strategy To Maximize Sales By Understanding And Influencing How And Why Your Customers Buy. – М.: McGraw-Hill, 2004. – 288 с. Value-Based Pricing: Drive Sales And Boost Your Bottom Line By Creating, Communicating And Capturing Customer Value. – М.: , 2011. – 288 с. John Wellemin. Successful Customer Care In a Week A Teach Yourself Guide (Teach Yourself: Business). – М.: , 2012. – 128 с. Tobias Haeusermann. Custom Publishing Rise of a Silent Giant. – М.: LAP Lambert Academic Publishing, 2013. – 76 с. Saadia Khaleel. Factors influencing the adoption of Internet Banking in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Georgeta Soava and Mircea Raduteanu. Electronic Businesses – Businesses Of The New Millennium. – М.: LAP Lambert Academic Publishing, 2013. – 300 с. S. Patrick Mabwai. Ownership form and Economic Performance In the Insurance Industry. – М.: LAP Lambert Academic Publishing, 2012. – 64 с. Asfaw Yilma Demisse. Customer Loyalty Risk Measurement for Manufacturing Products. – М.: LAP Lambert Academic Publishing, 2011. – 88 с. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с. Shilpa Bagdare. Retail Customer Experience - An Indian Context. – М.: Scholars' Press, 2014. – 164 с. Yonas Berhanu Hailu. Relationship Marketing and Customers' Loyalty in Banking Industry. – М.: LAP Lambert Academic Publishing, 2014. – 112 с. Getahun Tima. Perception of Media Service Buyers on FM Radios: A CBBE Approach. – М.: LAP Lambert Academic Publishing, 2014. – 100 с. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с. Borareaksmey Long. Relationship Marketing in the Banking Industry. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. Marjorie Delagarde and Jacqueline Baykal. Differentiation strategies in the fashion industry. – М.: LAP Lambert Academic Publishing, 2011. – 64 с. Iveta Bendova. An Analysis of Customer Satisfaction in Food Retailing. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с. Ashish Singh. Customer Loyalty in Fast Food Industry. – М.: LAP Lambert Academic Publishing, 2010. – 60 с. Rakesh Singh. Effective Customer Orientation in Salespeople: Evidences from India. – М.: LAP Lambert Academic Publishing, 2014. – 192 с. Faustino Taderera and Zebert Mahachi. Applied Customs and Shipping Legislation. – М.: LAP Lambert Academic Publishing, 2010. – 652 с. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с. Niladri Das. Key Drivers Of Entrepreneurial Success In India-A Study Of Jharkhand. – М.: LAP Lambert Academic Publishing, 2013. – 124 с. Abenet Hailu. Key Factors that Determine Adoption of Internet Banking in Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 100 с. Wendy Bernard, photographs by Kimball Hall. Custom Knits. – М.: , 2008. – 168 с. Дополнительные результаты John van Maurik. The Effective Strategist: Key Skills for All Managers. – М.: Gower Publishing Company, 1999. – 158 с. The International Bar Association. The Business of Law: Strategies for Success. – М.: , 2012. – 173 с. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с. Marcus Wagner. Entrepreneurship, Innovation and Sustainability. – М.: , 2012. – 400 с. Thomas Lundqvist. Law of sales - how to get the customer to buy. – М.: , 2012. – 146 с. Keith Harrell. The Attitude Is Everything Workbook : Strategies and Tools for Developing Personal and Professional Success. – М.: , 0. – 0 с. Michael Beer, Nitin Nohria, Resolving the Tension between Theory E, O of Change By Michael Beer, Nitin Nohria. Breaking the Code of Change. – М.: , 0. – 0 с. John McKean. Information Masters: Secrets of the Customer Race. – М.: , 0. – 0 с. Donald J. Bowersox, David J. Closs, The McGraw-Hill Companies. Logistical Management: The Integrated Supply Chain Process. – М.: , 0. – 0 с. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с. Jeffrey K. Pinto, Pekka Rouhiainen. Building Customer-Based Project Organizations. – М.: , 0. – 0 с. Robert Barthelemy. The Sky is Not the Limit: Breakthrough Leadership. – М.: , 0. – 0 с. Powell. Caleb, Caleb Powell. The World is a Class: How and Why to Teach English Around the World. – М.: , 0. – 0 с. Dimitris N. Chorafas. Management Risk: The Bottleneck Is at the Top of the Bottle. – М.: , 0. – 0 с. Bob Froehlich, Suze Orman. Where the Money Is: How to Spot Key Trends to Make Investment Profits. – М.: , 0. – 0 с. Carl W. Olson. The Boss Is Dead. – М.: , 0. – 0 с. The Productivity Press Development Team. Kanban for the Shopfloor: The Productivity Press Development Team. – М.: Productivity Press, 0. – 96 с. James H. Donnell. 25 Management Lessons From the Customer's Side of the Counter. – М.: , 0. – 0 с. Francois Dupuy. The Customer's Victory: From Corporation to Co-Operation. – М.: , 0. – 0 с. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с. Shaun Belding. Winning With the Customer from Hell: A Survival Guide (Winning With the . . . from Hell). – М.: , 0. – 0 с. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с. Ian H. Gordon. Relationship Marketing : New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever. – М.: John Wiley and Sons, Ltd, 1998. – 336 с. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с. Tom Murphy. Web Rules: How the Internet is Changing the Way Consumers Make Choices. – М.: , 0. – 0 с. Edward R Delgaizo, Seleste Lunsford, Mark Marone. Secrets of Top-Performing Salespeople. – М.: , 0. – 0 с. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с. John Clark. The Money is the Gravy: Finding the Career that Nourishes You. – М.: , 2003. – 0 с. Sue Barlow. Sense and Respond : The Journey to Customer Purpose. – М.: , 2005. – 0 с. Jay R. Galbraith. Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series). – М.: , 2005. – 0 с. Camille P. Schuster. The Consumer-- Or Else!: Consumer-Centric Business Paradigms. – М.: , 2003. – 0 с. Michael Schell. The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved). – М.: , 2004. – 0 с. Karl Hellman. The Customer Learning Curve : Creating Profits from Marketing Chaos. – М.: , 2003. – 0 с. Stephan Schiffman. 25 Most Dangerous Sales Myths: (And How to Avoid Them). – М.: , 2004. – 0 с. Sue Palmer. How to Teach Writing Across the Curriculum at Key Stage 1 (Writers' Worksho Series). – М.: , 2003. – 0 с. David Weiss. After the Trade Is Made, Revised Ed.: Processing Securities Transactions. – М.: Portfolio Hardcover, 2006. – 544 с. Kirk D. Zylstra. Lean Distribution: Applying Lean Manufacturing to Distribution, Logistics, and Supply Chain. – М.: , 2005. – 240 с. Spencer Tillman. Scoring in the Red Zone: How to Lead Successfully When the Pressure Is On. – М.: , 2005. – 224 с. Naomi Black. Two Sides to Every Coin... The Customer Isn't Always Right!. – М.: , 2004. – 190 с. Ken Blanchard, Jim Ballard, Fred Finch. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company. – М.: , 2004. – 208 с. Stuart Robbins. Lessons in Grid Computing: The System Is a Mirror. – М.: , 2006. – 384 с. John C. Maxwell. The Choice is Yours. – М.: , 2005. – 128 с. Jeff Howe. Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business. – М.: , 2008. – 320 с. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с. David Frederick Ross. The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (Series on Resource Management). – М.: , 2008. – 304 с. Kevin Sweeney. Pressure Cooker Confidence: ?.How to LEAD When the Heat is On!. – М.: , 2008. – 170 с. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с. Tatiana Kryzhanovskaya. Economic trends of Fair Trade ? new way of trading: The new directions of Fair Trade?s influence on the Global Trade System. – М.: , 2010. – 60 с. Gerard Tierney. The Public Perception of Auctioneers: The importance of understanding your target market. – М.: , 2010. – 88 с. Alan Barker. Improve Your Communication Skills (Creating Success). – М.: , 2010. – 160 с. Fred L. Moutran. The News Is Dead; Long Live the News. – М.: , 2010. – 48 с. Chin Kok Kwon, Shankar Chelliah. Marketing Mix and Customer Retention of Herb Coffee in Malaysia: The Impact of Marketing Mix on the Customer Retention. – М.: , 2010. – 112 с. Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process To Create Customers Who Care, Spend, And Stay. – М.: , 2011. – 272 с. O. Henry. The Last Leaf and Other Stories: Beginner Level. – М.: Macmillan Education, 2005. – 64 с. Robin Williams. The Mac is not a Typewrite. – М.: Peachpit Press, 2003. – 96 с. Hong Wei Dong, The Allen Institute for Brain Science. The Allen Reference Atlas, (DVD Edition): A Digital Color Brain Atlas of the C57BL/6J Male Mouse. – М.: , 2008. – 8 с. Jay R. Galbraith. Designing the Customer–Centric Organization. – М.: , 2005. – 208 с. Joan Blades. The Custom–Fit Workplace. – М.: , 2010. – 240 с. Quasi (Typed by Steve Fisher). The World Is Still Your Litter Box. – М.: , 2010. – 140 с. NEBS Management. Caring for the Customer SS3. – М.: , 2010. – 96 с. Nick Flynn. The Ticking Is the Bomb – A Memoir. – М.: , 2011. – 0 с. Yoel Hoffmann. The Heart is Katmandu. – М.: , 2006. – 0 с. William J Rehder. Where the Money Is – True Tales from the Bank Robbery Capital of the World. – М.: , 2004. – 288 с. Chris Ferris. The Darkness is Light Enough. – М.: , 1997. – 384 с. Yitzhak Nakash. The Shi?is of Iraq. – М.: , 2003. – 340 с. Raeann Dumont. The Sky is Falling – Understanding & Coping With Phobias, Panic, & Obsessive– Compulsive Disorders. – М.: , 1996. – 316 с. Charles Fried. Saying What the Law Is – The Constitution in the Supreme Court. – М.: , 2004. – 320 с. Lori L. Silverman. Wake Me Up When the Data Is Over. – М.: , 2008. – 320 с. Curtis J. Bonk. The World Is Open. – М.: , 2011. – 480 с. Yoel Hoffmann. The Heart is Katmandu. – М.: , 2001. – 144 с. Charles Fried. Saying What the Law Is – The Constitution in the Supreme Court. – М.: , 2005. – 336 с. Alma Gottlieb. The Afterlife Is Where We Come From – The Culture of Infancy in West Africa. – М.: , 2004. – 392 с. Claudia Imhoff. Building the Customer–Centric Enterprise. – М.: , 2001. – 512 с. Toby Bobes. The Couple is Telling You What You Need to Know – Couple Directed Therapy in a Multicultural Context. – М.: , 2005. – 256 с. Christine Dumas. The Weight Is Over. – М.: , 2020. – 256 с. Milind M. Lele. The Customer is Key. – М.: , 1987. – 260 с. William Rehder. Where the Money Is – True Tales from the Bank Robbery Capital of the World. – М.: , 2003. – 288 с. Bill James. The Detective is Dead – A Harpur & Iles Mystery. – М.: , 2001. – 224 с. Fred Schwed Jr. Where Are the Customers? Yachts? or A Good Hard Look at Wall Street. – М.: , 1995. – 256 с. Fred Schwed Jr. Where Are the Customers? Yachts? or A Good Hard Look at Wall Street. – М.: , 1995. – 256 с. Shep Hyken. The Cult of the Customer. – М.: , 2009. – 256 с. Kym Orsetti Furney. When the Diagnosis Is Multiple Sclerosis – Help, Hope, and Insights from an Affected Physician. – М.: , 2009. – 144 с. Raeanne Dumont. The Sky is Falling – Understanding & Coping with Phobias, Panic, & Obsessive–Compulsive Disorders (Paper). – М.: , 1997. – 316 с. Jonathan Rieder. The Word of the Lord Is Upon Me – The Righteous Performance of Martin Luther King, Jr. – М.: , 2010. – 408 с. Bill James. The Detective is Dead – A Harpur & Iles Mystery. – М.: , 2002. – 224 с. Richard Gilman. The Drama is Coming Now – The Theater Criticism of Richard Gilman 1961–1991. – М.: , 2005. – 384 с. Paul Watzlawick. The Situation is Hopeless but Not Serious – The Pursuit of Unhappiness (Paper). – М.: , 1993. – 126 с. Nick Flynn. The Ticking Is the Bomb – A Memoir. – М.: , 2010. – 240 с. Halil Inalick. Sources & Studies on the Ottoman Black Sea V 1 – The Customs Register of Caffa 1487–1490. – М.: , 1997. – 232 с. E PALM. Palm Advances In Ophthalmolgoy – Surgery Of The Ir Is And The Ciliary Body. – М.: , 1975. – 0 с. Ignacio Gallup–diaz. The Door of the Seas and Key to the Universe – Indian Politics and Imperial Rivalry in the Darien 1640–1750. – М.: , 2006. – 0 с. Rowe. Through the Custom–House. – М.: , 1982. – 0 с. Dan Eldon. The Journey is the Destination: The Journals of Dan Eldon. – М.: , 2011. – 80 с. Bruce D. Hughes Ph.D. The Snare Is Broken. – М.: , 2011. – 76 с. Frances Macarthur. The Pulpit is Vacant. – М.: , 2011. – 436 с. Colin Dayan. The Law Is a White Dog: How Legal Rituals Make and Unmake Persons. – М.: , 2011. – 368 с. Gotz Hoeppe. Why The Sky Is Blue – Discovering the Color of Life. – М.: , 2007. – 368 с. Colin Dayan. The Law Is A White Dog – How Legal Rituals Make and Unmake Persons. – М.: , 2011. – 368 с. Hugo Charteris. The Tide Is Right. – М.: , 2009. – 145 с. Gary Heil. Leadership and the Customer Revolution. – М.: , 1994. – 320 с. Ness. The Land is Shrinking. – М.: , 1984. – 0 с. Smith. Where the Grass is Greener. – М.: , 1982. – 0 с. Janice Galloway. The Trick Is to Keep Breathing. – М.: , 2009. – 236 с. The Mind Of The Customer. – М.: , 2011. – 304 с. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с. Voice Of The Customer. – М.: , 2011. – 416 с. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с. The Experience Effect. – М.: , 2011. – 224 с. Thomas Sebeok. Signs: An Introduction to Semiotics. – М.: University of Toronto Press, 1994. – 154 с. Gary Burchill, Christina Hepner Brodie. Voices into Choices: Acting on the Voice of the Customer. – М.: Joiner/Oriel Inc, 2005. – 430 с. Gary Baseman, Denise A. Gray. The Door is Always Open. – М.: Skira Rizzoli Publications, 2013. – 208 с. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. – с. BAKER. PEER-TO-PEER LEADERSHIP: WHY THE NETWORK IS THE LEADER. – М.: , 2014. – с. Raise the Issues Ans/Key. – М.: Pearson Education, 2014. – с. Chandragiri Narasimhamurthy Vijeyamurthy. Genetic Algorithm for Facility Location Problem. – М.: LAP Lambert Academic Publishing, 2013. – 140 с. Tiara Lalita Sukhan. The Sitcom is Dead. Long Live the Sitcom!. – М.: LAP Lambert Academic Publishing, 2010. – 160 с. Brian Rogers. 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