Результаты поиска

Лучшие результаты

1. Zulhan Othman and Mohd Salehuddin Mohd Zahari. Restaurant Service Delivery and Customer Patronization. – М.: LAP Lambert Academic Publishing, 2010. – 188 с.
   
2. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
   
3. Saadia Khaleel. Factors influencing the adoption of Internet Banking in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
   
4. Omoneye OLASANMI. IT INNOVATIONS AND CUSTOMER SATISFACTION IN NIGERIAN BANKS. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
   
5. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
   
6. Noor ul Ain Ilyas. Banking Behavior of Islamic Bank Customers. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
   
7. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
   
8. Muhammad Naeem Akhtar. Customer Awareness and Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
   
9. Elias Bekele Tekle. The Impacts of ISO9001:2008 Implementation on Employees job satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
   
10. Lakshmana Vari Narayanaswamy and Jamakayala Krishna Murthy. Consumer Awareness In Rural India. – М.: Scholars' Press, 2014. – 444 с.
    
11. Nazia Hussain. Brand Equity: A Consumer Perspective. – М.: LAP Lambert Academic Publishing, 2014. – 112 с.
    
12. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
13. Zeeshan Akbar. Impact of Marketing Communication and Price Deals on Brand Equity. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
    
14. Shamaila Gull and Rauf Alam. Effects of CSR on Customer Retention in Different Sectors of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    

Дополнительные результаты

1. Leonard L. Berry. Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success. – М.: Free Press, 2003. – 288 с.
   
2. Cloud Computing and Services Science (Service Science: Research and Innovations in the Service Economy). – М.: , 2012. – 405 с.
   
3. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
4. Odomovo Afeno. Corruption and service delivery: Administrative corruption and public service delivery in Nigeria. – М.: , 2012. – 120 с.
   
5. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
6. Rattan Lal, David Hansen, Norman Uphoff, Steven Slack, Rattan Lal. Food Security and Environmental Quality in the Developing World. – М.: , 0. – 0 с.
   
7. Lundy Lewis. Managing Business and Service Networks (Innovations in Science Education and Technology). – М.: , 0. – 0 с.
   
8. Jerry Jenkins, David E. Sisk. Development by Consent: The Voluntary Supply of Public Goods and Services (Sequoia Seminar). – М.: , 0. – 0 с.
   
9. James Taylor. Managing Information Technology Projects: Applying Project Management Strategies to Software, Hardware, and Integration Initiatives. – М.: , 0. – 0 с.
   
10. Mario Piattini, Coral Calero, Marcela Genero, Mario G. Piattini. Information and Database Quality (Kluwer International Series on Advances in Database Systems). – М.: , 0. – 0 с.
    
11. Mark Gabbott, Gillian Hogg. Consumers and Services. – М.: , 0. – 0 с.
    
12. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
13. Mark W. Heisler, Suzanne Baldino Jones. From Cellmates to Soulmates Integrating Sales and Service. – М.: , 0. – 0 с.
    
14. Peter Hernon, John R. Whitman. Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries. – М.: , 0. – 0 с.
    
15. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
    
16. Terry, Ph.D Riley, Terry Riley. C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management. – М.: , 0. – 0 с.
    
17. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
18. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
19. Douglas B. Herron. Marketing Nonprofit Programs and Services : Proven and Practical Strategies to Get More Customers, Members, and Donors (JOSSEY BASS NONPROFIT & PUBLIC MANAGEMENT SERIES). – М.: , 0. – 0 с.
    
20. Philippe Malaval, Christophe Benaroya. Strategy and Management of Industrial Brands: Business to Business Products and Services. – М.: , 0. – 0 с.
    
21. Xiuli Chao, Masakiyo Miyazawa, Michael Pinedo. Queueing Networks: Customers, Signals and Product Form Solutions. – М.: , 0. – 0 с.
    
22. Eric Alan Hanushek. The Economics of Schooling and School Quality (International Library of Critical Writings in Economics, 159). – М.: , 0. – 0 с.
    
23. Tony Hines. Supply Chain Strategies: Customer Driven and Customer Focused. – М.: , 2004. – 0 с.
    
24. Jr., James P. Sampson. Career Counseling and Services : A Cognitive Information Processing Approach. – М.: , 2003. – 0 с.
    
25. Karen G. Strouse. Customer-Centered: Telecommunications Services Marketing (Artech House Telecommunications Library). – М.: , 2004. – 0 с.
    
26. Rebecca Herold. Managing an Information Security and Privacy Awareness and Training Program. – М.: , 2005. – 0 с.
    
27. Handbook of Product and Service Development in Communication and Information Technology. – М.: , 2003. – 0 с.
    
28. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с.
    
29. Mike Saxon. An American's Guide to Doing Business in China: Negotiating Contracts And Agreements; Understanding Culture And Customs; Marketing Products And Services. – М.: , 2006. – 275 с.
    
30. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с.
    
31. Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source). – М.: , 2008. – 519 с.
    
32. Waldemar Karwowski. Introduction to Service Engineering. – М.: , 2010. – 672 с.
    
33. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
34. Enabling Context-Aware Web Services: Methods, Architectures, and Technologies. – М.: , 2010. – 526 с.
    
35. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: Morgan Kaufmann, 2003. – 448 с.
    
36. Dong-Joo Moon. Congestion-Prone Services under Quality Competition: A Microeconomic Analysis (Advances in Spatial Science). – М.: , 2011. – 580 с.
    
37. Six Sigma For Transactions And Service. – М.: , 2005. – 558 с.
    
38. POLAK. THE BUSINESS SOLUTION TO POVERTY; DESIGNING PRODUCTS AND SERVICES FOR THREE BILLION NEW CUSTOMERS. – М.: , 2013. –  с.
    
39. HASTINGS. APPLYING SERVICE SCIENCE IN BUSINESS; ATTAINING GROWTH AND PROFITABILITY THROUGH CUSTOMER INVESTMENT AND EMPOWERMENT. – М.: , 2013. –  с.
    
40. Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith. Value Proposition Design: How to Create Products and Services Customers Want. – М.: John Wiley and Sons, Ltd, 2014. – 320 с.
    
41. Kamrun Nahar and Shakila Islam. Heavy Metal Contamination and Sediment Quality. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
    
42. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
43. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
44. nima mirzaei. Application of SPC to Control and Improve Quality. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
45. Hsieh Fa-Ming (Miller). Influence of Qi-gong on Physical and Mental and Management Quality. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
46. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
47. Sachin Mahajan. Application of WINISIS in Library Housekeeping Operations and Services. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
    
48. Neema Rugaimukamu. Awareness and Attitudes of Pregnant Mothers Towards Use of VCT. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
49. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
50. S. N. Mukhopadhyay. e–Governance Service Quality Assessment. – М.: Scholars' Press, 2013. – 488 с.
    
51. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
52. Yogaraj S. Firke,Madansing D. Golwal and Shripad R. Pathrikar. Evaluation of Library Collections and Services. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
53. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
54. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
55. Ogheneughwe Akise and Joel Abolagba. Organoleptic and Microbial Quality of Three Smoke-Dried Fishes. – М.: LAP Lambert Academic Publishing, 2015. – 132 с.
    
56. Amal Sarsour and Yehia Abed. Environmental Awareness and Attitudes among School-Age Children. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
    
57. Desalegn Fekadu Etefa and Ranavijai Bahadur Singh. Water Supply Infrastructure and Service Delivery in Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
58. Abdullah Ahmad,Zia ur Rehman and MUHAMMAD ARIF. EFFECT OF PROTEIN LEVELS ON EGG PRODUCTION AND EGG QUALITY OF LAYERS. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
59. Fanny Saruchera. Delivering Quality Service - A Pharmaceuticals Sector's Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
60. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
    
61. Bhaskar Kanungo. Goods and Service Tax in India. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
62. Katelyn Kerrigan and Connie Swenson. Exploring Perceived Effects of International Volunteering and Service. – М.: Scholars' Press, 2014. – 80 с.
    
63. Nor Hashima Hashim. Switching intentions of Islamic banking customers. – М.: LAP Lambert Academic Publishing, 2013. – 248 с.
    
64. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
65. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
66. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с.
    
67. Aida Koni. Service Quality of Higher Education in Palestine. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
    
68. M Palani Natha Raja and Ashwani Kumar. Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 216 с.
    
69. Suneth Namal Karunarathna. Technology Challenges for Context Aware Multimedia Services. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
    
70. Dhanavandan S. and Magizhnan S. Information Sources and Services. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
71. Demian Antony D'Mello. QoS and Service Offer Driven Web Services Selection and Compositions. – М.: LAP Lambert Academic Publishing, 2013. – 156 с.
    
72. Afroza Bulbul and Obaidur Rahman. Service Quality of Muslim Aid UK-Bangladesh Field Office. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
73. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
74. Noor ul Ain Ilyas. Banking Behavior of Islamic Bank Customers. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
75. Anca Madar and Nicoleta Andreea Neacsu. Quality management for products and services. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
76. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
77. Sabina Lajiq and Elvira Efendic. Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
78. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
79. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
80. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
81. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
82. Muhammad Naeem Akhtar. Customer Awareness and Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
83. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
84. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
85. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
86. Mazrah Malek. Director-Auditor Link and Audit Quality. – М.: LAP Lambert Academic Publishing, 2012. – 364 с.
    
87. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
88. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
89. Mahboubeh Salehi. Service Quality in Iran's Hotels. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
90. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
91. Karunaratna A.C. An Examination of the Determinants of Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
92. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
93. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
94. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
95. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
96. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
97. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
    
98. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
99. Dr. Gamal Sayed Abdelaziz. Service Quality Dimensions. – М.: LAP Lambert Academic Publishing, 2010. – 436 с.
    
100. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
101. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
102. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
103. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
104. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
105. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
106. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
     
107. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
108. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
109. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
110. Sarah Sabir Ahmad and Norfaezah Mahmud. Are Customers Aware. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
111. Funmilayo Araloyin. Service Quality Delivery in Real Estate Agency in Lagos Metropolis. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
112. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
113. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
114. Nandish Upadhyay and Karishma Patel. Consumer Preference and Service Quality Provided by Hotels in Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
115. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
116. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
117. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
118. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
119. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
120. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
     
121. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
122. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
123. Gurusamy Dhamotharan,S.D. Sivakumar Sivakumar and Ravikumar Theodore. Awareness and Adoption of Avtar and Merger Fungicides. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
124. Alireza Miremadi and Ali Beheshtinejad. Customer Loyalty and Retention for High Tech Product. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
125. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
126. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
127. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
128. Djalalie Itana Ayana. Perception of Service Quality and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
129. Main Naser Alolayyan. TQM and Operational Flexibility impact on Hospital Performance. – М.: LAP Lambert Academic Publishing, 2012. – 372 с.
     
130. Mukta Srivastava,Syed Azher Ali and Gunjn Singh. Customer Perception and Buying Behavior w.r.t. In-Flight Shopping. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
     
131. Juan-Carlos Ferrer. Pricing Bundles of Products and Services in the High-Tech Industry. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
     
132. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
133. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.
     
134. MOHHIDIN OTHMAN. THE IMPACT OF ORGANIZATIONAL CULTURE ON INTERNAL SERVICE QUALITY. – М.: LAP Lambert Academic Publishing, 2010. – 384 с.
     
135. Faustino Taderera and Zebert Mahachi. Customs Practice and Documentation. – М.: LAP Lambert Academic Publishing, 2010. – 664 с.
     
136. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
137. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
138. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
139. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
140. Mohamed Samy Tawfik ElDeeb,Yasser Tawfik and Shadi Adibifard. Comparative Study Between Egyptian And Iranian Banks. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
5. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
6. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
7. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
8. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
9. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
10. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
11. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
12. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
13. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
14. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
15. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
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