Результаты поиска

Лучшие результаты

1. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
   

Дополнительные результаты

1. Randall Englund and Alfonso Bucero. The Complete Project Manager: Integrating People, Organizational, and Technical Skills. – М.: , 2012. – 0 с.
   
2. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
3. USA Information Resources Management Association. Regional Development: Concepts, Methodologies, Tools and Applications. – М.: , 2012. – 2012 с.
   
4. Venky Shankararaman. Business Enterprise, Process, and Technology Management: Models and Applications. – М.: , 2012. – 395 с.
   
5. Hanna-Reetta Hirvonen, Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA: Evaluation of Microsoft Dynamics CRM system and its effectiveness in HAAGA-HELIA. – М.: , 2012. – 60 с.
   
6. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
   
7. Stefano Barone, Eva Lo Franco. Statistical and Managerial Techniques for Six Sigma Methodology: Theory and Application. – М.: , 2012. – 396 с.
   
8. Mary E. Chenoweth, Nancy Y. Moore, Amy G. Cox, Judith D. Mele, Jerry M. Sollinger. Best Practices in Supplier Relationship Management and Their Early Implementation in the Air Force Material Command. – М.: , 2012. – 90 с.
   
9. Russell Hoye, Matthew Nicholson, Aaron Smith, Bob Stewart, Hans Westerbeek. Sport Management: Principles and Applications. – М.: , 2012. – 304 с.
   
10. Richard T. Herschel. Organizational Applications of Business Intelligence Management: Emerging Trends. – М.: , 2012. – 312 с.
    
11. Rajagopal. Systems Thinking and Process Dynamics for Marketing Systems: Technologies and Applications for Decision Management. – М.: , 2012. – 301 с.
    
12. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
    
13. Frank J. Fabozzi, Pamela P. Peterson. Financial Management and Analysis (Frank J. Fabozzi Series). – М.: , 0. – 0 с.
    
14. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
    
15. George S. Day, Paul J. H. Schoemaker. Wharton on Managing Emerging Technologies. – М.: , 0. – 0 с.
    
16. Scott J. Callan, Janet M. Thomas. Environmental Economics and Management: Theory, Policy and Applications With Economic Applications Card and Infotrac College Edition. – М.: , 0. – 0 с.
    
17. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
    
18. George E. Monahan. Management Decision Making: Spreadsheet Modeling, Analysis, and Applications (with CD-ROM). – М.: , 0. – 0 с.
    
19. Carol A. Ptak, Eli Schragenheim. ERP: Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition. – М.: , 0. – 0 с.
    
20. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
    
21. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
    
22. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
    
23. B. S. Dhillon, B.S. Dhillon. Engineering and Technology Management Tools and Applications (Artech House Technology Management and Professional Development Library). – М.: , 0. – 0 с.
    
24. Kornel Terplan. Electronic Bill Presentment and Payment (Advanced and Emerging Communications Technologies Series). – М.: , 0. – 0 с.
    
25. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
    
26. Fiona Fui-Hoon Nah. Enterprise Resource Planning Solutions and Management. – М.: , 0. – 0 с.
    
27. Margaret L. Brandeau, William P. Pierskalla. Handbook of Operations Operations Research and Health Care: Methods and Applications (International Series in Operations Research and Management Science, 70). – М.: , 0. – 0 с.
    
28. Bill Donaldson, Tom O'Toole. Strategic Market Relationships : From Strategy to Implementation. – М.: , 0. – 0 с.
    
29. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
30. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
31. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
32. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
33. Ian H. Gordon. Relationship Marketing : New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever. – М.: John Wiley and Sons, Ltd, 1998. – 336 с.
    
34. Mark N. Clemente. The Marketing Glossary: Key Terms, Concepts and Applications in Marketing Management, Sales, Advertising, Public Relations, Direct Marketing, Market Research, Sales promotion. – М.: , 0. – 0 с.
    
35. Jagdish N. Sheth, Atul Parvatiyar. Handbook of Relationship Marketing. – М.: , 0. – 0 с.
    
36. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с.
    
37. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: , 0. – 0 с.
    
38. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
39. Namchul Shin, Idea Group. Strategies for Generating E-Business Returns on Investment. – М.: , 0. – 0 с.
    
40. David M. Levine, David Stephan, Timothy C. Krehbiel, Mark L. Berenson. Statistics for Managers Using Microsoft Excel and Student CD Package. – М.: Prentice Hall, 2004. – 880 с.
    
41. Managing Strategic Enterprise Systems And E-government Initiatives In Asia: A Casebook (Series on Innovation and Knowledge Management, Vol. 1). – М.: , 2004. – 0 с.
    
42. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
43. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
44. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
    
45. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с.
    
46. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
    
47. Madanmohan Rao. Knowledge Management Tools and Techniques : Practitioners and Experts Evaluate KM Solutions. – М.: , 2004. – 0 с.
    
48. Richard S. Guha. How To Get What You Most Want In Life: Achieve Worldly And Emotional Career Success. – М.: , 2004. – 0 с.
    
49. Tutorials on Emerging Methodologies and Applications in Operations Research : Presented at INFORMS 2004, Denver, CO (International Series in Operations Research & Management Science). – М.: , 2004. – 0 с.
    
50. The Practice of Supply Chain Management : Where Theory and Application Converge (International Series in Operations Research & Management Science). – М.: , 2003. – 0 с.
    
51. Strategies for Generating E-Business Returns on Investment. – М.: , 2004. – 0 с.
    
52. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с.
    
53. David M. Levine, David F. Stephan, Timothy C. Krehbiel, Mark L. Berenson. Statistics for Managers Using Microsoft Excel and Student CD Package (5th Edition). – М.: , 2007. – 0 с.
    
54. Donna C.S. Summers. Six Sigma: Basic Tools and Techniques (NetEffect). – М.: , 2006. – 416 с.
    
55. James Bamford. CRM Project Management: Managing OTS Enterprise Wide Application Implementations. – М.: , 2005. – 215 с.
    
56. Scott J. Callan, Janet M. Thomas. Environmental Economics and Management: Theory, Policy and Applications. – М.: South-Western College Pub, 2006. – 480 с.
    
57. Kimiz Dalkir. Knowledge Management in Theory and Practice. – М.: , 2005. – 368 с.
    
58. Knowledge Management: Concepts, Methodologies, Tools and Applications (6-volume set). – М.: IGI Global, 2007. – 3420 с.
    
59. Abaete de Azevedo, Ricardo Pomeranz. Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing. – М.: , 2008. – 240 с.
    
60. Evert Gummesson. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy. – М.: , 2008. – 392 с.
    
61. Dave Chaffey, Paul Smith. eMarketing eXcellence, Third Edition: Planning and optimising your digital marketing (Emarketing Essentials). – М.: , 2008. – 528 с.
    
62. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с.
    
63. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
64. Richard M. S. Wilson and Colin Gilligan. Strategic Marketing Management: Planning, Implementation & Control. – М.: Elsevier Butterworth-Heinemann, 2008. – 888 с.
    
65. Hamid R. Nemati. Techniques and Applications for Advanced Information Privacy and Security: Emerging Organizational, Ethical, and Human Issues (Advances in Information Security and Privacy). – М.: , 2009. – 414 с.
    
66. Christine B. Tayntor. Project Management Tools and Techniques for Success. – М.: , 2010. – 290 с.
    
67. Ontology Theory, Management and Design: Advanced Tools and Models (Premier Reference Source). – М.: , 2010. – 366 с.
    
68. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с.
    
69. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с.
    
70. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с.
    
71. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
    
72. Semantics in Adaptive and Personalized Services: Methods, Tools and Applications (Studies in Computational Intelligence). – М.: , 2010. – 400 с.
    
73. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с.
    
74. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: Morgan Kaufmann, 2003. – 448 с.
    
75. Theodore Garland. Experimental Evolution – Concepts, Methods, and Applications of Selection Experiments. – М.: , 2009. – 704 с.
    
76. Paul Harmon. Expert Systems: Tools and Applications. – М.: , 1988. – 290 с.
    
77. Paul Harmon. Expert Systems: Tools and Applications. – М.: , 1988. – 290 с.
    
78. MM BROADWELL. Broadwell ?supervisory? Handbook – A Management Guide To Principles And Applications. – М.: , 1985. – 592 с.
    
79. Andy Duncan. Oracle and Open Source – Tools and Applications. – М.: , 2001. – 432 с.
    
80. Blissmer. Introducing Computers: Concepts Systems And Applic Ations Nineteen Hundred Ninety Through Ninety One Edition With Applications Workbook. – М.: , 1971. – 0 с.
    
81. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
    
82. Total Quality Management In The Public Sector. – М.: , 2011. – 0 с.
    
83. Thomas D. Nadeau. MPLS Network Management: MIBs, Tools, and Techniques. – М.: Morgan Kaufmann, 2002. – 525 с.
    
84. Philip Kotler. Marketing Insights From A to Z: 80 Concepts Every Manager Needs to Know. – М.: John Wiley and Sons, Ltd, 2003. – 228 с.
    
85. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
    
86. Sachin Landage and Akil Ahemad Wasif. Synthesis and Application of Nanosilver as an Antimicrobial Agent. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
    
87. Ahmed Ullah Abu Saeed,Al Mamun and A.H.M. Zadidul Karim. Study and Applications of PLCs. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
88. Hardik Joshi and Sanjay Oza. Enhancement in Predictive Dialer for Automatic Call Distribution. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
89. Clarissa Tanurahardja and Alva Erwin. The Power Of Twitter To Perform Innovative CRM. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
    
90. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
91. Ayesha Afzal and Shagufta Naz. Biogas Production And Application Of Digestate As A Fertilizer. – М.: LAP Lambert Academic Publishing, 2014. – 136 с.
    
92. Aubhishek Zaman. Proteomics: Concepts, Techniques and Applications. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
    
93. Rabindra Kumar Pradhan and Nutankumar S. Thingujam. Emotional Intelligence. – М.: LAP Lambert Academic Publishing, 2012. – 268 с.
    
94. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
95. Suneel Kumar and B. D. Pant. Some fixed point theorems in Menger spaces and applications. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
96. Valentina Janev and Sanja Vranes. Semantic Web Tools and Technologies for Competence Management. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
    
97. Wole Olatokun. Information Technology Tools and Applications. – М.: LAP Lambert Academic Publishing, 2011. – 296 с.
    
98. Samarjeet Borah and Krishna Bikram Shah. Protein Sequence Analysis: A Review with a new Approach. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
    
99. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
100. rania bakeer and Yousra Harb. E-MARKETING AND E-CRM. – М.: LAP Lambert Academic Publishing, 2010. – 64 с.
     
101. Ashraf Aboshosha and Yaser Khalifa. Genetic Algorithms Theories and Applications. – М.: LAP Lambert Academic Publishing, 2012. – 352 с.
     
102. Nima Morad Alibeigi Langeroudi. NMAL Online Shopping System. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
103. Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
104. Nouman Shafique,Razzaq Athar and Tahir Saeed. Black Box of 3 C’s (Customer, Company & Competitor) In Modern World. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
     
105. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
106. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
     
107. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
108. Anurag Sharma and Vishal Bishnoi. Economic Feasibility of Implementing e-CRM System. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
109. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
     
110. Neville C. Pradeep. Data Mining in Management and Practice. – М.: LAP Lambert Academic Publishing, 2012. – 412 с.
     
111. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
112. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
113. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
114. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
115. Rajashri Chavan and Sarang Bhola. CRM-A Pathway:A Case Study of Hotel Industry. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
     
116. Godfred Owusu-Bempah,Emmanuel Attah Kumah and Dennis Amoako. The Importance Of Supplier Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
     
117. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
118. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
119. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
120. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
121. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
122. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
123. Masud Parves and Azizul Hassan. A Comparative Case Study Investigating the Adoption of CRM. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
     
124. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
125. Kittipong Sophonthummapharn. Techno-Relationship Innovations. – М.: LAP Lambert Academic Publishing, 2009. – 292 с.
     
126. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
127. Salman Ahmad Awan and Muzafar Said. Edging Customer Loyalty Enhancing Communication. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
128. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
129. Aliyu Olayemi Abdullateef. CRM implementation in inbound Contact Center: Issues and Challenges. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
     
130. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
131. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
132. Alexander Schnepel and Beverley Hope. Success Factors for e-CRM System Implementations. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
133. Roopali Bajaj and Shalini Sinha. Dynamics of Employee Relationship Management. – М.: Scholars' Press, 2012. – 204 с.
     
134. Alireza Miremadi and Shirin Ranjbar Toutouee. Electronic Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2015. – 120 с.
     
135. A. Gonul Demirel and M. Atilla Oner. INTEGRATED STAKEHOLDER RELATIONSHIPS MANAGEMENT MODEL. – М.: LAP Lambert Academic Publishing, 2010. – 276 с.
     
136. Lynda Bourne. Project Relationship Management and the Stakeholder Circle. – М.: LAP Lambert Academic Publishing, 2010. – 324 с.
     
137. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
138. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
139. Qureshi M. I,Bhatti M. N and Khan M. M Zaman K. Project Management: Tools and Techniques. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
140. Hanna-Reetta Hirvonen and Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     

Лучшие результаты

Дополнительные результаты

1. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
2. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
3. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
4. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
5. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
6. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
7. Два монитора извольте, кофе-машину, широкое кресло, свободный график.... интервью с Ю. Малягановой, директором департамента управления персоналом SUP Media, А. Найко, специалистом по подбору персонала компании CUSTIS, А. Шевченко, руководителем отдела по подбору персонала компании Veeam Software в Европе и регионе Emerging Markets. В. Гусева, "Управление персоналом", N 9, май 2012 г.
8. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
9. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
10. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
11. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
12. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
13. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
14. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
15. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
16. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
17. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
18. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
19. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
20. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
21. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
22. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
23. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.