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Результаты поиска Лучшие результаты Leonard L. Berry. Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success. – М.: Free Press, 2003. – 288 с. Michel Chevalier, Michel Gutsatz. Luxury Retail Management: How the World's Top Brands Provide Quality Product and Service Support. – М.: , 2012. – 384 с. Jan Freidhof. The Dilemma of Cash Management in China: Presenting Entrusted Loans as a potential Solution. – М.: , 2012. – 56 с. «Barclays»: Amongst the world's top companies: Banks and financial services. – М.: , 2012. – 84 с. Gary P. Latham, Robert C. Ford. HR at Your Service: Lessons from Benchmark Service Organizations. – М.: , 2012. – 220 с. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с. Damian Ryan, Calvin Jones. Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation. – М.: , 2012. – 297 с. Gunnar Klaming. Brands versus Information: The changing role of brands in the age of empowered consumers. – М.: , 2012. – 148 с. James Wedmore. The YouTube Marketing Book: How To Build Your Brand and Grow Your Business on the World's 3rd Largest Website (Volume 1). – М.: , 2012. – 76 с. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с. Susan Jaderstrom, Joanne Miller. Business English at Work. – М.: McGraw-Hill Irwin, 1999. – 0 с. Edward Frazelle. World-Class Warehousing and Material Handling. – М.: , 0. – 0 с. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. – М.: , 0. – 0 с. Ron Zemke, Kristin Anderson. Delivering Knock Your Socks Off Service. – М.: , 0. – 0 с. Robert Spector. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers. – М.: Perseus Books Group, 2003. – 304 с. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с. Michael Czinkota, Ilkka Ronkainen, John Tarrant. The Global Marketing Imperative. – М.: , 0. – 0 с. Jatinder N. D. Gupta, Sushil K. Sharma. Intelligent Enterprises of the 21st Century. – М.: , 0. – 0 с. John Edwards. Leveraging Web Services: Planning, Building, and Integration for Maximum Impact. – М.: , 0. – 0 с. Thomas Wolf. Managing a Nonprofit Organization in the Twenty-First Century. – М.: Free Press, 1999. – 368 с. Andrew Seth, Geoffrey Randall. The Grocers. – М.: , 0. – 0 с. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с. Mai-Lan Tomsen, Ron Faith. Reaching the Interactive Customer: Integrated Services for the Digital World. – М.: , 0. – 0 с. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с. Michael Leboeuf. How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age. – М.: , 0. – 0 с. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с. Ron Kaufman. Up Your Service Insights. – М.: , 0. – 0 с. George Colombo. Capturing Customers.com. – М.: , 0. – 0 с. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с. Paul S. Richardson. Internet Marketing: Readings and Online Resources. – М.: , 0. – 0 с. T. J. Tedesco, Mike Stevens, Henry Mortimer. Win Top-of-Mind Positioning. – М.: , 0. – 0 с. Richard J. Schonberger. Building a Chain of Customers: Linking Business Functions to Create World Class Company. – М.: , 0. – 0 с. Peter Morris. Pocket Guide to Selling Services and Products. – М.: Elsevier Science & Technology Books, 1995. – 96 с. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с. Seamus Phan, Ter Hui Peng. Dot ZEN: Practical tips and thoughts on Business, Marketing, PR and Internet from the Diamond Sutra. – М.: , 0. – 0 с. Oliver Crom, Michael Crom. The Sales Advantage: How to Get It, Keep It, and Sell More Than Ever. – М.: , 0. – 0 с. The Million Dollar Round Table Center for Productivity. Million Dollar Selling Techniques (MILLION DOLLAR ROUND TABLE). – М.: , 0. – 0 с. Dave Stein. How Winners Sell: 21 Proven Strategies to Outsell Your Competition and Win the Big Sale, Second Edition. – М.: , 0. – 0 с. Mark Kozak-Holland. On-line, On-time, On-budget: Titanic Lessons for the e-business Executive. – М.: Independent Publishers Group, 0. – 0 с. Peter Varhol. Implementing a World Wide Web Site for Your Organization. – М.: , 0. – 0 с. Jatinder N. D. Gupta, S. K. Sharma. Intelligent Enterprises of the 21st Century. – М.: , 0. – 0 с. David Olive. The Quotable Tycoon: An Irreverent Collection Of Brutally Honest And Inspirational Business Wisdom. – М.: , 2004. – 0 с. Thomas McCarty, Lorraine Daniels, Michael Bremer, Praveen Gupta. The Six Sigma Black Belt Handbook (Six SIGMA Operational Methods). – М.: McGraw-Hill Professional Publishing, 2004. – 590 с. Waldemar Schmidt. Winning at Service : Lessons from Service Leaders. – М.: , 2003. – 0 с. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с. Aspatore Books. Insurance Leadership Strategies: Leading CEOs on Assessing Risk and Ensuring Success (Inside the Minds). – М.: , 2005. – 0 с. Wendy L. Currie. Internet Strategy: The Road to Web Services Solutions. – М.: , 2005. – 0 с. Wayne Holovacs. The Plan of Record: Producing Successful Computer Products Worldwide. – М.: , 2003. – 0 с. Richard S. Guha. How To Get What You Most Want In Life: Achieve Worldly And Emotional Career Success. – М.: , 2004. – 0 с. Compilation. Real World Career Development Strategies That Work. – М.: , 2003. – 0 с. Mike Dandridge. The One-Year Business Turnaround. – М.: , 2005. – 0 с. Noel Capon. The Marketing Mavens. – М.: , 2007. – 320 с. Daniel Yankelovich. Profit with Honor: The New Stage of Market Capitalism (The Future of American Democracy Series). – М.: , 2007. – 208 с. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с. Tage Skjott-Larsen, Philip B. Schary, Juliana H. Mikkola, Herbert Kotzab. Managing the Global Supply Chain. – М.: , 2007. – 459 с. John S Oakland, Marton Marosszeky. Total Quality in the Construction Supply Chain. – М.: , 2006. – 384 с. Gerhard Gschwandtner. Everything I Know About Sales Success: The World's Greatest Business Minds Reveal Their Formulas for Winning the Hearts and Minds. – М.: , 2006. – 256 с. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с. Darby Checketts. Customer Astonishment: 10 Secrets to World-Class Customer Care. – М.: Robert Reed Publishers, 2006. – 166 с. Ken Blanchard, Jim Ballard, Fred Finch. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company. – М.: , 2004. – 208 с. Klaus W. Bender. Moneymakers: The Secret World of Banknote Printing. – М.: Wiley VCH, 2006. – 308 с. Daniel Yankelovich. Profit with Honor: The New Stage of Market Capitalism (The Future of American Democracy Series). – М.: , 2006. – 208 с. Curtis R. Carlson, William W. Wilmot. Innovation: The Five Disciplines for Creating What Customers Want. – М.: , 2006. – 368 с. John Crawford. The Culture of Evaluation in Library and Information Services. – М.: Chandos Publishing (Oxford) Ltd., 2006. – 204 с. Pete Blackshaw. Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World. – М.: Crown Business Publications, 2008. – 208 с. Amy R., Ph.D. Hurd. Leisure Services Management. – М.: , 2008. – 400 с. Joseph Michelli. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. – М.: McGraw-Hill, 2008. – 224 с. Mauro F. Guillen, Adrian Tschoegl. Building a Global Bank: The Transformation of Banco Santander. – М.: , 2008. – 280 с. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с. Janelle Barlow, Claus Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2008. – 287 с. Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer. Building Routes to Customers: Proven Strategies for Profitable Growth. – М.: , 2009. – 194 с. Michael H. Hugos. Business Agility: Sustainable Prosperity in a Relentlessly Competitive World (Microsoft Executive Leadership Series). – М.: , 2009. – 162 с. Andreas W. Neumann. Recommender Systems for Information Providers: Designing Customer Centric Paths to Information (Contributions to Management Science). – М.: , 2009. – 158 с. Laurie Young. Marketing Technology as a Service. – М.: , 2010. – 336 с. BHUVANES VEERAKUMARAN. SERVICE INNOVATION IN THE HOSPITALITY INDUSTRY: THE EFFECT OF SERVICE INNOVATION AND CUSTOMER CHOICE ON CUSTOMER VALUE IN THE HOSPITALITY INDYSTRY IN MALAYSIA. – М.: , 2010. – 80 с. Change Management Best Practices - Templates, Documents and Examples of Change Management in the Public Domain. PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 194 с. Capacity Management Best Practices - Templates, Documents and Examples of Capacity Management in the Public Domain PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 196 с. Service Desk Best Practices - Templates, Documents and Examples of the Service Desk in the Public Domain PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 194 с. John Peragine. eBay Income: How ANYONE of Any Age, Location, and/or Background Can Build a Highly Profitable Online Business with eBay REVISED 2ND EDITION. – М.: , 2010. – 288 с. Robin Lent, Genevieve Tour. Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale. – М.: Wiley, 2009. – 176 с. Lloyd's List: Ports of The World 2010 (комплект из 2 книг + CD-ROM). – М.: Informa Martime & Professional, 2010. – 1756 с. Dane Sanders. The Fast Track Photographer Business Plan: Build a Successful Photography Venture from the Ground Up. – М.: , 2010. – 256 с. The Culinary Institute of America. Remarkable Service. – М.: , 2009. – 304 с. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с. Thomas McCarty, Lorraine Daniels, Michael Bremer, Praveen Gupta. The Six Sigma Black Belt Handbook. – М.: McGraw-Hill, 2005. – 589 с. Management Lessons From Mayo Clinic: Inside One Of The World’S Most Admired Service Organizations. – М.: , 2011. – 256 с. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с. The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company. – М.: , 2011. – 224 с. Everything I Know About Sales Success: The World'S Greatest Business Minds Reveal Their Formulas For Winning The Hearts And Minds. – М.: , 2011. – 256 с. Escaping The Price-Driven Sale: How World Class Sellers Create Extraordinary Profit. – М.: , 2011. – 272 с. The Mcgraw-Hill 36-Hour Course Product Development. – М.: , 2011. – 256 с. Buy Me! New Ways To Get Customers To Choose Your Product And Ignore The Rest. – М.: , 2011. – 224 с. 101 Activities For Delivering Knock Your Socks Off Service. – М.: , 2011. – 256 с. Brian Solis. What's the Future of Business: Changing the Way Businesses Create Experiences. – М.: Wiley, 2013. – 224 с. R. S. Mukherjee. Product Design by Modification of Composite (For Mosquito Coil). – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Clarissa Tanurahardja and Alva Erwin. The Power Of Twitter To Perform Innovative CRM. – М.: LAP Lambert Academic Publishing, 2012. – 164 с. Eman Taie. Emerging of Medical Tourism in Egyptian Hospitals. – М.: LAP Lambert Academic Publishing, 2013. – 88 с. Duysal Askun Celik. Call Centers' Quality of Working Life. – М.: LAP Lambert Academic Publishing, 2011. – 136 с. Sunny Patole. The Carpenter's Lad. – М.: Blessed Hope Publishing, 2013. – 564 с. Emmanuel Innocents Edoun. Public Sector Transformation in Cameroon. – М.: LAP Lambert Academic Publishing, 2012. – 264 с. Jessica Iacobbe. E-government in Finland and the innovation in Public Administration. – М.: LAP Lambert Academic Publishing, 2012. – 308 с. Abdullah Bagc?. Application of Total Quality Management in Teacher Unions in Turkey. – М.: LAP Lambert Academic Publishing, 2011. – 104 с. Chibuzo Onyemaobi. Design and Implementation of Aerospace Information System. – М.: LAP Lambert Academic Publishing, 2012. – 156 с. George Lawrence Kinyata. Fundamentals of website design and development. – М.: LAP Lambert Academic Publishing, 2015. – 148 с. Salva Daneshgadeh and Sevgi Ozkan Y?ld?r?m. Empirical Investigation of Internet Banking Usage in Turkey. – М.: LAP Lambert Academic Publishing, 2015. – 128 с. Johanna Atterby. Online retailing in China: Sellers on the C2C market. – М.: LAP Lambert Academic Publishing, 2011. – 56 с. Giulia Rognoni. Credit Rating Agencies. – М.: LAP Lambert Academic Publishing, 2011. – 108 с. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с. Chandra Segaran Senkodu. The Use of a Single Smart Card for Transit and Non-Transit Systems. – М.: LAP Lambert Academic Publishing, 2010. – 196 с. Mahshid Lonbani. Influencing Factors for Customers to Adopt Online Shopping. – М.: LAP Lambert Academic Publishing, 2013. – 140 с. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с. Brian Seda and Margret Ulaka. Assessment of customer perception on mobile phone money transfer. – М.: LAP Lambert Academic Publishing, 2013. – 56 с. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с. Swati Pokhriyal. Comparative study of personal loans in major banks. – М.: LAP Lambert Academic Publishing, 2012. – 72 с. Temesgen Belayneh Zerihun and V. Shekhar. Effect of e-marketing on the performance of financial service sectors. – М.: LAP Lambert Academic Publishing, 2012. – 432 с. Masood Ahmed. Customer Loyalty In Mobile Telecom Sector Of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 128 с. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с. Wasihun Mohammed. Internal Service Climate and Empowerment Effect on Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 76 с. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Mochamad Nizar Palefi Ma'ady,Arif Djunaidy and Renny Pradina Kusumawardani. Mapping Twitter Data of Customers' Sentiment in The Shape of Heat Map. – М.: , 2015. – 84 с. Дополнительные результаты Liana Vardi. The Physiocrats and the World of the Enlightenment. – М.: , 2012. – 328 с. The Staff of Research & Education Association. Accounting Super Review. – М.: , 0. – 0 с. Cyndi Crother, The Crew of World-Famous Pike Place Fish. Catch! A Fishmonger's Guide to Greatness. – М.: , 0. – 0 с. Twentieth Century Fund/Century Foundation, Century Foundation Task Force on the Future of Unions. What's Next for Organized Labor?: Report of the Century Foundation Task Force on the Future of Unions. – М.: , 0. – 0 с. The World Bank. Trade Blocs (World Bank Policy Research Report). – М.: , 0. – 0 с. Anne O. Krueger, Chonira Aturupane, Conference on the World Trade Organization As an International Institu. The Wto As an International Organization. – М.: , 0. – 0 с. The World Bank. World Bank Atlas 2000. – М.: , 0. – 0 с. World Bank Staff The, World Bank. Global Economic Prospects and the Developing Countries 1998/99 : Beyond Financial Crisis (Annual). – М.: , 0. – 0 с. K. Alec Chrystal, Rupert Pennant-Rea, British Association for the Advancement of Science Section F. Public Choice Analysis of Economic Policy (British Association for the Advancement of Science Books). – М.: , 0. – 0 с. M. Fogiel, Staff of Rea, Research and Education Association, Research, The Staff of Education Association. Microeconomics Super Review. – М.: , 0. – 0 с. Frank Ackerman, David Kiron, Neva R. Goodwin, Jonathan M. Harris, Kevin P. Gallagher, Program for the Study of Sustainable Change and Development. Human Well-Being and Economic Goals (Frontier Issues in Economic Thought, Vol 3). – М.: , 0. – 0 с. The World Bank. Global Development Finance 2001 (Global Development Finance). – М.: , 0. – 0 с. World Bank, the World Bank. Global Development Finance 2002 Analysis and Sumary Tables: Financing the Poorest Countries : Analysis and Summary Tables (Global Development Finance). – М.: , 0. – 0 с. Ian R. Bowler, C. R. Bryant, C. Cocklin, Chris Cocklin, International Geographical Union Commission on the Sustainability of R. The Sustainability of Rural Systems - Geographical Interpretations. – М.: , 0. – 0 с. Deni Elliott, Judy E. Stern, Institute for the Study of Applied and Professional Ethics. Research Ethics: A Reader. – М.: , 0. – 0 с. Peg Pickering, Jonathan How to Make the Most of Your Workday Clark. How to Make the Most of Your Workday. – М.: , 0. – 0 с. The Editors of VGM Career Books. McGraw-Hill's Big Red Book of Resumes. – М.: , 0. – 0 с. Editors of VGM, The Editors of VGM Career Horizons. Resumes for Engineering Careers. – М.: , 0. – 0 с. Vgm Career Horizons, The Editors of VGM Career Horizons. Resumes for Social Service Careers (VGM Professional Resumes Series). – М.: , 0. – 0 с. The Editors of Career Press, Career Press Inc. Resumes! Resumes! Resumes!: Top Career Experts Show You the Job-Landing Resumes That Sold Them. – М.: , 0. – 0 с. John Anselmi, the Staff of the Yale Daily News. YALE DAILY NEWS GUIDE TO INTERNSHIPS 2000. – М.: , 0. – 0 с. The Staff of Rea. REA's Authoritative Guide to the Top 100 Careers to Year 2005 (Handbooks & Guides). – М.: , 0. – 0 с. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с. The Association of Small Business Development Centers, Ann Dugan. Franchising 101. – М.: , 0. – 0 с. Susan A. Resetar, Frank A. Camm, Jeffrey A. Drezner, Rand Corporation, United States Dept. of Defense Office of the Secretary of Defense, National Defense Research Institute. Environmental Management in Design: Designs from Volvo and Hewlett-Packard for the Department of Defense. – М.: , 0. – 0 с. Victoria J. Mabin. The World of the Theory of Constraints: A Review of the International Literature. – М.: CRC Press, 1999. – 240 с. Robert W. James, Charles J. Woelfel, The Staff of Research, Education Association. Developing New Products & Services and Operating Profitably Essentials. – М.: , 0. – 0 с. Jon Housman, MBA Jungle, The editors of MBA Jungle. The MBA Jungle B-School Survival Guide. – М.: , 0. – 0 с. The Editors of Professional Publications. How to Become a Professional Engineer. – М.: , 0. – 0 с. Derek Loosvelt, the Staff of Vault. Vault Guide to the Top 50 Banking Employers (Vault Career Library). – М.: , 0. – 0 с. World Bank, the World Bank. Global Development Finance 2002 (Global Development Finance, 2002). – М.: , 0. – 0 с. C. R. Neu, Charles Wolf, United States Dept. of Defense Office of the Secretary of Defense, Rand, National Defense Research Institute. The Economic Dimensions of National Security. – М.: , 0. – 0 с. Dag Harald Claes, Dag Harald Claes ARENA: Advanced Research on the Europeanisation of the Nation-State. The Politics of Oil-Producer Cooperation. – М.: , 0. – 0 с. The World Bank, World Bank. World Bank Atlas, 2002. – М.: , 0. – 0 с. The World Bank. Global Development Finance 2001: Building Coalitions for Effective Development Finance (Global Development Finance, 2001). – М.: , 0. – 0 с. Joshua Rosenkranz, Century Foundation Working Group on Campaign Finance Litigation, E. Joshua Rosenkranz, the Report of the Twentieth Century Fund. Buckley Stops Here : Loosening the Judicial Stranglehold on Campaign Finance. – М.: , 0. – 0 с. Stijn Claessens, Marion Jansen. The Internationalization of Financial Services - Issues and Lessons for Developing Countries. – М.: , 0. – 0 с. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с. International Conference on the Conduct of Monetary Policy, Jin-Lung Lin, Jia-Dong Shea, Chung-Shu Wu, Gerald P., Jr. Dwyer, Gerald P. Dwyer. Monetary Policy and Taiwan's Economy (Academia Studies in Asian Economies Series). – М.: , 0. – 0 с. Albert A. Robbert, National Defense Research Institute, United States Dept. of Defense Office of the Secretary of Defense. Differentiation in Military Human Resource Management. – М.: , 0. – 0 с. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с. G. M. Heal, Geoffrey Heal. Nature and the Marketplace: Capturing the Value of Ecosystem Services. – М.: , 0. – 0 с. Perseus Publishing, Basic Books, Perseus Publishing. The Big Book of Business Quotations: More than 5000 Indispensable Observations on the World of Commerce, Work, Finance and Management. – М.: , 0. – 0 с. The Staff of Research & Education Association. Spanish Super Review. – М.: , 0. – 0 с. The Staff of Research & Education Association. Linear Algebra Super Review. – М.: , 0. – 0 с. Workshop on the Life of a Process Model--From Conception to Action, S. Macchietto, S. P. Asprey. Dynamic Model Development: Methods, Theory and Applications (Computer-Aided Chemical Engineering). – М.: , 0. – 0 с. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с. Society for the Protection of the Rights of the Child. The State of Pakistan's Children 2002. – М.: , 2004. – 0 с. Katherine Marshall. Finding Global Balance: Common Grounds Between the Worlds of Development And Faith. – М.: , 2005. – 0 с. Political Economy of the World-System Conference 2001 Virginia Polyte. Emerging Issues in the 21st Century World-System (Contributions in Economics and Economic History, No. 230). – М.: , 2003. – 0 с. State of the Art of Research in International Marketing Conference. Handbook of Research in International Marketing. – М.: , 2003. – 0 с. The World of Hedge Funds: Characteristics and Analysis. – М.: World Scientific Publishing Company, 2005. – 220 с. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с. David Aaker. From Fargo to the World of Brands: My Story So Far. – М.: , 2005. – 408 с. H. Gifford Fong. The World of Risk Management. – М.: World Scientific Publishing Company, 2005. – 232 с. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с. From the editors of Kiplingers Personal Finance Magazine. Know Your Legal Rights: Protect Yourself from Common Legal Problems That Can Really Cost You (Kiplinger's Personal Finance). – М.: , 2005. – 336 с. From the editors of Kiplingers Personal Finance Magazine. Retire Worry-Free: Money-Smart Ways to Build the Nest Egg You'll Need (Retire Worry Free). – М.: , 2005. – 288 с. From the editors of Kiplingers Personal Finance Magazine. Financing College: How Much You'll Really Have to Pay and How to Get the Money (Financing College). – М.: , 2005. – 336 с. The Editors of Homeowner. The House Plans Bible. – М.: , 2006. – 560 с. Tom Morris. If Harry Potter Ran General Electric: Leadership Wisdom from the World of the Wizards. – М.: Crown Business Publications, 2006. – 272 с. The World Bank India. Reforming Public Services in India: Drawing Lessons from Success. – М.: , 2006. – 120 с. Geoffrey W. Gardiner. The Evolution of Creditary Structures and Controls. – М.: , 2006. – 304 с. Marcelle Langan DiFalco, Jocelyn Greenky Herz. The Big Sister's Guide to the World of Work: The Inside Rules Every Working Girl Must Know. – М.: , 2004. – 288 с. The Students of Three New York International High Schools. Forty-Cent Tip: Stories of New York Immigrant Workers. – М.: , 2006. – 72 с. IMF's Bureau of Language Services. IMF Glossary: English-French-Spanish. – М.: , 2007. – 498 с. House of Commons - Select Committee on the Modernisation of the House of Commons. Regional Accountability (Hc 282, Third Report of Session 2007-08 - Report, Together With Formal Minutes, Oral and Written Evidence). – М.: , 2008. – 161 с. Motivation in Public Management: The Call of Public Service. – М.: , 2008. – 352 с. Sharan Jagpal, with the assistance of Shireen Jagpal. Fusion for Profit: How Marketing and Finance Can Work Together to Create Value. – М.: , 2008. – 664 с. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с. The Handbook of Human Services Management. – М.: , 2008. – 544 с. Jack Bastide, Diane Walker. Navigating the World of Network Marketing: Third Edition. – М.: , 2008. – 288 с. The Editors of Community Association Management Insider. Community Association Management Answer Book. – М.: , 2008. – 171 с. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с. Karen Raugust, The Editors of The Licensing Letter. The Licensing Business Handbook Seventh Edition. – М.: , 2008. – 282 с. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с. THE INSTITUTE OF MANAGEME. 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CAPT(Center for the Advancement of Process Tech)l. Process Quality. – М.: , 2010. – 288 с. David Taylor. David Taylor's Inside Track: Provocative Insights into the World of IT in Business. – М.: , 2010. – 168 с. Atsushi Ikai. The World of Nano-Biomechanics. – М.: , 2010. – 300 с. Anthony M. Orum. The World of Cities. – М.: , 2002. – 192 с. TG MURPHY. Murphy: The ?world? Of ?business?: A Canadian Prof Ile 2ed – Student ?workbook? (pr Only). – М.: , 1987. – 360 с. Martin Greenberger. Computres & the World of the Future. – М.: , 1964. – 368 с. P Brown. The World of Late Antiquity. – М.: , 1989. – 0 с. Ann Smart Martin. Buying into the World of Goods – Early Consumers in Backcountry Virginia. – М.: , 2010. – 288 с. David Barron. The World of Scripting Languages. – М.: , 2000. – 506 с. Haine. The World of the Paris CafU. – М.: , 1996. – 0 с. Ann Smart Martin. Buying Into The World of Goods – Early Consumers in Backcountry Virginia. – М.: , 2008. – 320 с. Massimo Mazzotti. 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