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Результаты поиска Лучшие результаты Michael R. Solomon. Conquering Consumerspace. Marketing Strategies for a Branded World. – М.: AMACOM/American Management Association, 2004. – 276 с. Michel Chevalier, Michel Gutsatz. Luxury Retail Management: How the World's Top Brands Provide Quality Product and Service Support. – М.: , 2012. – 384 с. Mark Kozak-Holland. Project Management Blunders: Lessons from the Project that Built, Launched, and Sank Titanic. – М.: , 2012. – 392 с. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с. Customer-Oriented Global Supply Chains: Concepts for Effective Management. – М.: , 2012. – 432 с. Philip Kotler. Ten Deadly Marketing Sins: Signs and Solutions. – М.: Wiley, 2004. – 160 с. Jim Ware. The Psychology of Money : An Investment Manager's Guide to Beating the Market (Wiley Finance). – М.: , 0. – 0 с. Marilyn Greenstein, Todd M. Feinman. Electronic Commerce: Security Risk Management and Control. – М.: , 0. – 0 с. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с. Frank Reynolds. Managing Exports : Navigating the Complex Rules, Controls, Barriers, and Laws. – М.: , 0. – 0 с. Key Account Management: Learning Form Supplier & Customer Perspectives. – М.: , 0. – 0 с. Adrian J. Slywotzky. Value Migration: How to Think Several Moves Ahead of the Competition. – М.: Harvard Business School Press, 1996. – 326 с. Stephen G. Haines. The Systems Thinking Approach to Strategic Planning and Management. – М.: CRC Press, 2000. – 392 с. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с. Bob Nelson, Peter Economy, Ken Blanchard, Bob Nelson, Peter Economy. Managing for Dummies, Second Edition. – М.: , 0. – 0 с. Dennis G. McCarthy. The Loyalty Link : How Loyal Employees Create Loyal Customers. – М.: , 0. – 0 с. Russell Nakano. Web Content Management: A Collaborative Approach. – М.: Addison-Wesley Professional, 2001. – 272 с. Brad VanАuken. Brand Aid. An Easy Reference Guide to Solving Your Toughest Branding Problems and Strengthening Your Market Position. – М.: AMACOM/American Management Association, 2003. – 320 с. Ivy F. Hooks, Kristin A. Farry. Customer Centered Products: Creating Successful Products Through Smart Requirements Management. – М.: , 0. – 0 с. David J. Sumanth. Total Productivity Management (TPmgt): A Systemic and Quantitative Approach to Compete in Quality, Price and Time. – М.: , 0. – 0 с. Earl Naumann, Steven H. Hoisington. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. – М.: , 0. – 0 с. Ralph L. Kliem. The Project Manager's Emergency Kit. – М.: , 0. – 0 с. Kenneth L. Hess. Bootstrap: Lessons Learned Building a Successful Company from Scratch. – М.: , 0. – 0 с. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с. AFTER ATLANTIS: Working, Managing, and Leading in Turbulent Times. – М.: , 0. – 0 с. James D. Lenskold. Marketing ROI : The Path to Campaign, Customer, and Corporate Profitability. – М.: McGraw-Hill, 2003. – 256 с. Michael R. Ostrenga, Terrence R. Ozan, Robert D. McIlhattan, Marcus D. Harwood. The Ernst & Young Guide to Total Cost Management. – М.: John Wiley and Sons, Ltd, 1992. – 330 с. Robert L. Jolles. Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force. – М.: Fireside, Simon & Schuster, 0. – 370 с. Jeffrey S. Harrison. Strategic Management : Of Resources And Relationships. – М.: , 0. – 0 с. Noel Bruton. How to Manage the IT Helpdesk: A Guide for User Support and Call Center Managers. – М.: Butterworth-Heinemann, 0. – 372 с. David Ferris, Larry Whipple, Larry C. Whipple. Building an Intelligent E-Business. – М.: , 0. – 0 с. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с. Thomas Wolf. Managing a Nonprofit Organization in the Twenty-First Century. – М.: Free Press, 1999. – 368 с. Stephen George, Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. – М.: Wiley, 1998. – 254 с. Jeffrey S. Harrison. Strategic Management : Of Resources and Relationships (Concepts and Cases). – М.: , 0. – 0 с. Scott M. Shafer, Jack R. Meredith. Operations Management : A Process Approach with Spreadsheets. – М.: , 0. – 0 с. Michael F. Latimer. The Top 25 Strategic Management Mistakes: What You Can Do to Prevent Them. – М.: , 0. – 0 с. Francois Dupuy. The Customer's Victory: From Corporation to Co-Operation. – М.: , 0. – 0 с. Ronald R. Sims, John G. Veres, Katherine A. Jackson, Carolyn L. Facteau. The Challenge of Front-Line Management: Flattened Organizations in the New Economy. – М.: , 0. – 0 с. Ake Gronlund, Tuomo Kauranne, Frank Hartkamp, Olov Forsgren, Huberta Kritzenberger, Lars Albinsson, Ake Gronelund. Managing Electronic Services: A Public Sector Perspective (Practitioner Series (Springer-Verlag).). – М.: , 0. – 0 с. Bill Yeargin. Yeargin on Management. – М.: , 0. – 0 с. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с. Regis McKenna. Real Time: Preparing for the Age of the Never Satistied Customer. – М.: , 0. – 0 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с. E. J. Nijssen, Ruud T. Frambach, Edwin J. Nijssen. Marketing Strategy: Creating Customer Value Through Strategic Marketing Planning - A Management Approach. – М.: , 0. – 0 с. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с. Gary Hawkins. Building the Customer Specific Retail Enterprise. – М.: , 0. – 0 с. Philippe Malaval, Christophe Benaroya. Strategy and Management of Industrial Brands: Business to Business Products and Services. – М.: , 0. – 0 с. Roger Haywood. Manage Your Reputation: How to Plan Public Relations to Build and Protect the Organization's Most Powerful Asset. – М.: , 0. – 0 с. Reid Shay. Impacting Business: A Simple Model of IT Management. – М.: , 0. – 0 с. James J. DePillo. Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking. – М.: , 2004. – 0 с. Martin Johanson. Managing Networks in Transition Economies (International Business and Management). – М.: , 2004. – 0 с. Bowon Kim. Supply Chain Management in the Mastering Business in Asia series. – М.: , 2005. – 0 с. Russell S. Winer. Marketing Management, Second Edition. – М.: , 2003. – 0 с. Understanding & Managing Customers. – М.: , 2005. – 0 с. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с. Richard Hammond. Smart Retail: How to Turn Your Store into a Sales Phenomenon. – М.: , 2003. – 0 с. William J. Mckibbin. Isoquantal Capital Modulation: A Harmonic Modeling Approach to Understanding And Managing the Investment Decision. – М.: , 2005. – 0 с. Bob Phelps. Smart Business Metrics: Measure What Really Counts & Manage What Makes The Difference. – М.: , 2004. – 0 с. Steve Brown. Strategic Operations Management, Second Edition. – М.: , 2005. – 0 с. Karl Hellman. The Customer Learning Curve : Creating Profits from Marketing Chaos. – М.: , 2003. – 0 с. Merlin Stone. Definitive Guide to Direct & Interactive Marketing: How to Select, Reach & Retain the Right Customers. – М.: , 2003. – 0 с. Grahame R. Dowling. The Art And Science of Marketing: Marketing for Marketing Managers. – М.: , 2005. – 0 с. Bernd Stauss. Complaint Management : The Heart of CRM. – М.: , 2005. – 0 с. David Ford. Managing Business Relationships. – М.: , 2003. – 0 с. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с. Ulrich Steger, Wolfgang Amann, Martha Maznevski. Managing Complexity in Global Organizations (IMD Executive Development Series). – М.: , 2007. – 312 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с. Greg Brue. Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization. – М.: McGraw-Hill, 2005. – 64 с. K. H. Spencer Pickett. Enterprise Risk Management: A Manager's Journey. – М.: , 2006. – 320 с. Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff. Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM. – М.: , 2006. – 272 с. Gerhard Greeff, Ranjan Ghoshal. Practical E-Manufacturing and Supply Chain Management. – М.: , 2004. – 461 с. Russ Winer. Marketing Management (3rd Edition). – М.: , 2006. – 544 с. Jeanette S. Martin and Lillian H. Chaney. Global Business Etiquette: A Guide to International Communication and Customs. – М.: Praeger Publishers, 2006. – 188 с. Bill Carreira, Bill Trudell. Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste. – М.: AMACOM/American Management Association, 2006. – 304 с. Thomas L. Jackson. Hoshin Kanri for the Lean Enterprise: Developing Competitive Capabilities and Managing Profit. – М.: Productivity Press, 2006. – 224 с. Brian Smith, Paul Raspin. Creating Market Insight: How firms create value from market understanding. – М.: , 2008. – 332 с. Amy R., Ph.D. Hurd. Leisure Services Management. – М.: , 2008. – 400 с. Noel Capon, Dave Potter, Fred Schindler. Managing Global Accounts. – М.: , 2008. – 256 с. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с. Anja Scheske. Wu Xing Marketing: The Communicative System of Customer, Product,Provider, Brand, Market. – М.: , 2008. – 152 с. James C. Abbott. The Executive Guide to Six Sigma Call Centers. – М.: Robert Houston Smith Publishers, 2008. – 172 с. Anne-Marie Fink. The Moneymakers: How Extraordinary Managers Win in a World Turned Upside Down. – М.: , 2009. – 320 с. Linda Goodman, Michelle Helin. Why Customers Really Buy: Uncovering the Emotional Triggers That Drive Sales. – М.: , 2009. – 256 с. Andrew Kakabadse, Nada Kakabadse. Rice Wine with the Minister: Distilled Wisdom to Manage, Lead and Succeed on the Global Stage. – М.: , 2010. – 256 с. Levent Bayoglu. Management Information Systems And Data Warehousing: A Real Data Warehouse Retail Sample. – М.: , 2010. – 188 с. The Power Of Real-Time Social Media Marketing: How To Attract And Retain Customers And Grow The Bottom Line In The Globally Connected World. – М.: , 2011. – 272 с. Ivanka Menken. The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition. – М.: , 2011. – 180 с. Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper. Service Management For Dummies. – М.: For Dummies, 2009. – 336 с. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с. Jeremy Houghton Brown, Marcus Clinton. Horse Business Management: Managing a Successful Yard. – М.: , 2010. – 288 с. Greg Brue. Six Sigma for Managers. – М.: McGraw-Hill, 2002. – 208 с. Managing Across Cultures: The 7 Keys To Doing Business With A Global Mindset. – М.: , 2011. – 368 с. Teamwork And Project Management. – М.: , 2011. – 160 с. The Social Customer: How Brands Can Use Social Crm To Acquire, Monetize, And Retain Fans, Friends, And Followers. – М.: , 2011. – 272 с. Manager'S Guide To Social Media. – М.: , 2011. – 208 с. The Sales Manager’S Success Manual. – М.: , 2011. – 240 с. Barry De Ville. Microsoft Data Mining: Integrated Business Intelligence for e-Commerce and Knowledge Management. – М.: , . – с. Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith. Value Proposition Design: How to Create Products and Services Customers Want. – М.: John Wiley and Sons, Ltd, 2014. – 320 с. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с. Wondachew Mitiku. Local Knowledge on communal Forest Management practices,Darimu Oromo. – М.: LAP Lambert Academic Publishing, 2013. – 128 с. Sorin Briciu. Informational system of management accounting and costs. – М.: LAP Lambert Academic Publishing, 2012. – 232 с. Fathimunisa Begam Afsar Hanfy. Strategic Cost Management Practices. – М.: LAP Lambert Academic Publishing, 2013. – 164 с. Ahmad Raza Khan. Collaborative Web Based Project Management Software. – М.: LAP Lambert Academic Publishing, 2014. – 120 с. Chrispen Chiome,Primrose Kurasha and Raphinos A. Chabaya. Management Information Systems (MIS). – М.: LAP Lambert Academic Publishing, 2011. – 356 с. E. Madhusudhana Reddy. Effective Classification Using Parallel Apriori. – М.: LAP Lambert Academic Publishing, 2012. – 112 с. Levent Bayoglu. Management Information Systems And Data Warehousing. – М.: LAP Lambert Academic Publishing, 2010. – 188 с. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с. Shana Ponelis. Using data warehousing to deliver integrated management information. – М.: LAP Lambert Academic Publishing, 2010. – 144 с. Anca Madar and Nicoleta Andreea Neacsu. Quality management for products and services. – М.: LAP Lambert Academic Publishing, 2014. – 124 с. Nafish Sarwar Islam. Supply Chain Management. – М.: LAP Lambert Academic Publishing, 2011. – 232 с. Debajani Sahoo. CRM Practices in Indian Star Hotels. – М.: LAP Lambert Academic Publishing, 2011. – 316 с. Nafish Sarwar Islam. Applied Supply Chain Management [ASCM]. – М.: LAP Lambert Academic Publishing, 2011. – 176 с. Jorge Mongay. Customer Loyalty in Small Companies. – М.: LAP Lambert Academic Publishing, 2012. – 284 с. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Sehrish Qureshi. Impact of Manager's Emotional Intelligence on Employees. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Nadav Goldschmidt. Managing Customer Expectations. – М.: LAP Lambert Academic Publishing, 2009. – 120 с. Дополнительные результаты Philip Kotler. Ten Deadly Marketing Sins: Signs and Solutions. – М.: Wiley, 2004. – 160 с. Robin Cooper, Robert S. Kaplan. Design of Cost Management Systems (2nd Edition). – М.: Prentice Hall, 1998. – 552 с. Thomas W. Malone, Robert Laubacher, Michael S. Scott Morton, Michael S. Scott Morton, Sloan School of Management. Inventing the Organizations of the 21st Century. – М.: , 0. – 0 с. Donald Cyr, Douglas Gray. Marketing Your Product (Self-Counsel Business (Paperback)). – М.: , 0. – 0 с. Anthony Johnson. Maximum Effectiveness: Your Guide to Maximum Success in Sales, Marketing, Management, Client Satisfaction, Personal Effectiveness. – М.: , 0. – 0 с. Adrian J. Slywotzky. Value Migration: How to Think Several Moves Ahead of the Competition. – М.: Harvard Business School Press, 1996. – 326 с. George Von Krogh, Johan Roos, Dirk Kleine. Knowing in Firms: Understanding, Managing and Measuring Knowledge. – М.: , 0. – 0 с. Charles Handy. Gods of Management: The Changing Work of Organizations. – М.: Oxford University Press, 1996. – 272 с. Michael D. Larue. This Place Is a Zoo: How to Manage the Unmanageable Organization. – М.: , 0. – 0 с. Richard L. Daft. Understanding Management With Infotrac. – М.: , 0. – 0 с. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с. Hubert Osterle, Elgar Fleisch, Rainer Alt. Business Networking: Shaping Collaboration Between Enterprises. – М.: , 0. – 0 с. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с. Tony Bush, Les Bell, Tony Principles of Educational Management Bush. The Principles and Practice of Educational Management (Educational Management Research Series). – М.: , 0. – 0 с. Bob Donath, Joe Mazel, Cindy Dubin, Perry Patterson, Institute of Management & Administration. The IOMA Handbook of Logistics and Inventory Management. – М.: , 0. – 0 с. Kenneth L. Hess. Bootstrap: Lessons Learned Building a Successful Company from Scratch. – М.: , 0. – 0 с. Anne McKinney. Real-Resumes for Retailing, Modeling, Fashion and Beauty Industry Jobs: Including Real Resumes Used to Change Careers and Transfer Skills to Other Industries (Real-Resumes Series). – М.: , 0. – 0 с. Global Development Finance 2003: Striving for Stability in Development Finance (Global Development Finance). – М.: , 0. – 0 с. Euro-Asia Management Studies Association Conference 2001 Free univers, Sierk Horn. Asia and Europe in the New Global System: Intercultural Cooperation and Competition Scenarios. – М.: , 0. – 0 с. I Conference on Water Resources Planning and Management 1998 Chicago, William Whipple, United States Army Corps of Engineers, United States Environmental Protection Agency, American Water Resources Association, Conference on environme. Coordination: Water Resources and Environment : Proceedings of Special Session of Asce's 25th Annual Conference on Water Resources Planning and Management and the. – М.: , 0. – 0 с. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с. Committee on Prospects and Opportunities for Sustainable Management Of, National Research Council. Forested Landscapes in Perspective: Prospects and Opportunities for Sustainable Management of America's Nonfederal Forests (Agriculture). – М.: , 0. – 0 с. Frederick C. Militello, Jr., Frederick C. Militello, Mark Tocchet, Publications Manager Rhona L. Ferling. Reassessing Corporate Banking Relationships: Issues, Practices & New Directions #09803. – М.: , 0. – 0 с. Benjamin Hunt. The Timid Corporation : Why Business is Terrified of Taking Risk. – М.: , 0. – 0 с. Mike Wright, Centre for Management Buy-Out Research, Ken Robbie. Management Buy-Outs and Venture Capital : Into the Next Millennium. – М.: , 0. – 0 с. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с. Michael J. Earl, Oxford Institute of Information Management, Pa Consulting Group. Information Management: The Organizational Dimension. – М.: , 0. – 0 с. Des Dearlove. The Ultimate Book of Business Thinking : Harnessing the Power of the World's Greatest Business Ideas (The Ultimate Series). – М.: , 0. – 0 с. Jens O. Riis, Riitta Smeds, Rik Van Landeghem, Ifip Tc5, Wg 5.7 Special Interest Group on Integrated Production Manage, European Group of University Teachers for Industrial Management. Games in Operations Management. – М.: , 0. – 0 с. David Ferris, Larry Whipple, Larry C. Whipple. Building an Intelligent E-Business. – М.: , 0. – 0 с. Information Resources Management Association. International Conference, Mehdi Khosrowpour. Managing Information Technology Resources in Organizations in the Next Millennium: 1999 Information Resources Management Association International Conference, Hershey, Pa, Usa, May 16-19, 1999. – М.: , 0. – 0 с. Maryann F. Fralic, AONE Series, AONE Management Series, Maryann F. Fralic. Staffing Management and Methods: Tools and Techniques for Nurse Leaders. – М.: , 0. – 0 с. Bala Chakravarthy, Buenter Mueller-Stewens, Peter Lorange, Christoph Lechner, Strategic Management Society. Strategy Process: Shaping the Contours of the Field (Strategic Management Society). – М.: , 0. – 0 с. The Management Center, Leyna Bernstein, Leyna Bernstein. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с. Phil Johnson, Joanne Duberley. Understanding Management Research: An Introduction to Epistemology. – М.: , 0. – 0 с. Teresa Allen. Common Sense Service: Close Encounters on the Front Lines. – М.: , 0. – 0 с. Thomas W. Malone, Robert Laubacher, Michael S. Scott Morton, Sloan School of Management. Inventing the Organizations of the 21st Century. – М.: , 0. – 0 с. Carolyn Nilson, American Management Association. The AMA Trainers' Activity Book: A Selection of the Best Learning Exercises from the World's Premiere Training Organization. – М.: , 0. – 0 с. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с. Frederick E. Webster. Industrial Marketing Strategy, 3rd Edition. – М.: , 0. – 0 с. Torsten H. Nilson. Customize the Brand : Make it more desirable and profitable. – М.: , 0. – 0 с. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с. Mike Lewis. The Sales Bridge. – М.: , 0. – 0 с. The Customer Centric Enterprise : Advances in Mass Customization and Personalization. – М.: , 2003. – 0 с. Managing Strategic Enterprise Systems And E-government Initiatives In Asia: A Casebook (Series on Innovation and Knowledge Management, Vol. 1). – М.: , 2004. – 0 с. Society for Human Resource Management. SHRM 2004-2005 Workplace Forecast : A Strategic Outlook (SHRM Surveys series). – М.: , 2005. – 0 с. Office of Management and Budget (U.S.). Budget of the United States Government, Fiscal Year 2004. – М.: , 2003. – 0 с. Society for Human Resource Management. SHRM Generational Differences Survey Report : A Study by the Society for Human Resource Management (SHRM Surveys series). – М.: , 2005. – 0 с. Institute of Management and Administrati. Cost Reduction and Control Best Practices : The Best Ways for a Financial Manager to Save Money (Wiley Best Practices). – М.: , 2005. – 0 с. Understanding & Managing Customers. – М.: , 2005. – 0 с. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с. Society for Human Resource Management. Employer Incentives for Hiring Individuals with Disabilities. – М.: , 2004. – 0 с. The Society for Human Resource Management. The Essentials Of Negotiation (Business Literacy for Hr Professionals). – М.: , 2005. – 0 с. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с. Richard Hammond. Smart Retail: How to Turn Your Store into a Sales Phenomenon. – М.: , 2003. – 0 с. Bob Phelps. Smart Business Metrics: Measure What Really Counts & Manage What Makes The Difference. – М.: , 2004. – 0 с. Barry J. Farber. Superstar Sales Secrets: By Barry Farber. – М.: , 2003. – 0 с. Aspatore Books. Marketing Best Practices: Marketing Executives from Bank of America, Porsche, and More on Brand Management, Customer Awareness & Developing Strategic Initiatives (Inside the Minds). – М.: , 2005. – 0 с. Bernd Stauss. Complaint Management : The Heart of CRM. – М.: , 2005. – 0 с. A. Coskun Samli. Up Against the Retail Giants : Targeting Weaknesses - Gaining an Edge. – М.: , 2004. – 0 с. Society for Human Resource Management. SHRM Employer-Sponsored Investment Advice Survey : A Study by the Society for Human Resource Management, Employee Benefit Research Institute and WorldatWork (SHRM Surveys series). – М.: , 2005. – 0 с. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с. Robert J Kaden. Guerrilla Marketing Research: Marketing Research Techniques That Can Help Any Business Make More Money. – М.: , 2006. – 232 с. Delia Passi. Winning the Toughest Customer: The Essential Guide to Selling to Women. – М.: , 2006. – 176 с. D. C. ?) Public Pension Fund Management Conference 2003 (Washington, PUBLIC PENSION FUND MANAGEMENT. Public Pension Fund Management. – М.: , 2004. – 316 с. Dessler. Framework of Human Resource Management: Custom VCOnline. – М.: , 2006. – 0 с. Business Process Management Group. In Search Of BPM Excellence: Straight From The Thought Leaders. – М.: , 2005. – 224 с. NML (Nonprofit Management & Leadership). Nonprofit Management & Leadership, No. 4, Summer 2006 (J-B NML Single Issue Nonprofit Management & Leadership). – М.: , 2006. – 144 с. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с. Michael Drafke. Human Side of Organizations, The (9th Edition). – М.: , 2005. – 552 с. Robert Christie Mill. Restaurant Management: Customers, Operations, and Employees. – М.: Prentice Hall, 2006. – 464 с. Professional Convention Management Association. Professional Meeting Management: Comprehensive Strategies for Meetings, Conventions and Events: Pf Bound Version. – М.: , 2006. – 0 с. Society for Human Resource Management. 2005 Workplace Diversity Practices Survey Report: A Study by the Society for Human Resource Management. – М.: , 2007. – 30 с. Professional Risk Manager's International Association (PRMIA). The Professional Risk Managers' Guide to Financial Theory and Application (Primia Risk Management). – М.: , 2007. – 400 с. Professional Risk Manager's International Association (PRMIA). The Professional Risk Managers' Guide to Financial Markets (Prmia Risk Management Series). – М.: , 2007. – 400 с. Professional Risk Manager's International Association (PRMIA). The Professional Risk Manager's Guide to Financial Instruments (Prmia Risk Management Series). – М.: , 2007. – 400 с. Professional Risk Manager's International Association (PRMIA). The Professional Risk Managers' Guide to the Energy Market (Prmia Risk Management Series). – М.: , 2007. – 400 с. Gary Armstrong, Philip Kotler. Marketing: An Introduction and MyMarketingLab Package (9th Edition). – М.: , 2008. – 0 с. Handbook of Marketing Decision Models (International Series in Operations Research & Management Science) (International Series in Operations Research & Management Science). – М.: , 2008. – 630 с. George W. Alexander, Ph.D. Sun Tzu: The Art of War for the Modern Executive. – М.: , 2008. – 164 с. The Editors of Community Association Management Insider. Community Association Management Answer Book. – М.: , 2008. – 171 с. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с. V Kumar. Customer Lifetime Value. – М.: , 2008. – 112 с. James C. Abbott. 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Елизавета Спасибо большое за курсовую работу после вашего сопровождения! Она мне очень понравилась. Было очень приятно сотрудничать с вами.
