Результаты поиска

Лучшие результаты

1. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
   

Дополнительные результаты

1. Leonard L. Berry. Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success. – М.: Free Press, 2003. – 288 с.
   
2. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
3. Peter Brooks. Metrics for Service Management: Designing for ITIL. – М.: , 2012. – 169 с.
   
4. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
5. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
6. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
7. Barbara A. Cherry. The Crisis in Telecommunications Carrier Liability: Historical Regulatory Flaws and Recommended Reform (Topics in Regulatory Economics and Policy, No 32). – М.: , 0. – 0 с.
   
8. Brett Johnson. Supervising in the Public Service: A handbook for success. – М.: , 2012. – 126 с.
   
9. Karen G. Strouse. Marketing Telecommunications Services : New Approaches for a Changing Environment (Artech House Telecommunications Library). – М.: , 0. – 0 с.
   
10. Edited by Robert T. Moran, David O. Braaten, John E. Walsh. International Business Case Studies for the Multicultural Marketplace. – М.: Gulf Publishing Company, 1994. – 416 с.
    
11. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
    
12. Marat Terterov, Malta Financial Services Centre. Doing Business With Malta (Global Market Briefings Series). – М.: , 0. – 0 с.
    
13. Robert Mitchell Stern, Ga.) World Services Congress 1999 Atlanta. Services in the International Economy (Studies in International Economics). – М.: , 0. – 0 с.
    
14. Albert S. Neubert. Indexing for Maximum Investment Results. – М.: , 0. – 0 с.
    
15. Albert S. Neuberg. Indexing for Maximum Investment Results. – М.: , 0. – 0 с.
    
16. David L. Goetsch, Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition). – М.: , 0. – 0 с.
    
17. Marlene Caroselli. Quality Games for Trainers: 101 Playful Lessons in Quality and Continuous Improvement. – М.: McGraw-Hill, 0. – 304 с.
    
18. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
    
19. J. Andres Vasconcellos. Quality Assurance for the Food Industry: A Practical Approach. – М.: , 0. – 0 с.
    
20. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
    
21. Robert A. Steuernagel. Wireless Marketing. – М.: , 0. – 0 с.
    
22. Susan R. Komives, Dudley B. Woodard. Student Services : A Handbook for the Profession (Jossey-Bass Higher and Adult Education Series). – М.: , 0. – 0 с.
    
23. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
24. Sanjiv J Phansalkar. Opportunities and Strategies for Indian Business : Preparing for A Global India. – М.: , 2005. – 0 с.
    
25. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с.
    
26. Matt Makowicz. A Guide to MARKETING Managed Services - faster, easier & for greater profit. – М.: , 2008. – 260 с.
    
27. Cheng Hsu. Service Science: Design for Scaling and Transformation. – М.: , 2009. – 350 с.
    
28. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
29. Jean S. Holder. Don't Burn Our Bridges: The Case for Owning Airlines. – М.: , 2010. – 296 с.
    
30. Joseph Berk. Quality Management for the Technology Sector. – М.: , 2010. – 304 с.
    
31. Geospatial Services and Applications for the Internet. – М.: , 2008. – 179 с.
    
32. Marvin Zelkowitz. Cumulative Subject and Author Indexes for Volumes1-49, Part I,50. – М.: , 2010. – 800 с.
    
33. Marvin Zelkowitz. Cumulative Subject and Author Indexes for Volumes 1-49, Part II,51. – М.: , 2010. – 800 с.
    
34. Renata Dmowska. Index for Volumes 1-41,42. – М.: , 2010. – 448 с.
    
35. Robert West. Cumulative Subject and Contributor Indexes Including Tables of Contents, and a Comprehesive Keyword Index for Volumes 1-44,45. – М.: , 2010. – 349 с.
    
36. NAP. National Academy Press Quality Criteria For ?water Reuse?. – М.: , 1982. – 0 с.
    
37. Dana S. Dunn. Using Quality Benchmarks for Assessing and Developing Undergraduate Programs. – М.: , 2011. – 384 с.
    
38. Jl Horowitz. Horowitz: ?air Quality? Analysis For Urban Transportation Planning. – М.: , 1982. – 0 с.
    
39. Judith Hurwitz. Service Oriented Architecture For Dummies®. – М.: , 2006. – 384 с.
    
40. Dong-Joo Moon. Congestion-Prone Services under Quality Competition: A Microeconomic Analysis (Advances in Spatial Science). – М.: , 2011. – 580 с.
    
41. William S. Messina. Statistical Quality Control for Manufacturing Managers. – М.: , 1987. – 352 с.
    
42. Dr. Papita Das (Saha). Water Quality Analysis Using Water Quality Index Methods. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
    
43. Paritosh Das. Indexing System for Brihadaranyaka Upanishad. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
    
44. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
45. Piotr Perek and Dariusz Makowski. Intelligent Platform Management Controller for ATCA Carrier Boards. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
46. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
47. Venkatesh Begori and S. V. Prabhakar Vattikuti. Design of High Speed, High Quality Gears for Marine Applications. – М.: LAP Lambert Academic Publishing, 2013. – 336 с.
    
48. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
49. Papita Saha and Vaijayanti Roy. Estimation of Water Quality of River Hooghly by Water Quality Index. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
50. Nandish Upadhyay. Quality of Service Provided by Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
51. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
52. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
53. S. N. Mukhopadhyay. e–Governance Service Quality Assessment. – М.: Scholars' Press, 2013. – 488 с.
    
54. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
55. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
56. Sanjeeb Pal. Importance of “Service Management Skills” for Rural Entrepreneurs. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
57. Ashfaq Ahmed Sheikh and Muhammad Ashraf. Use of Low Quality Groundwater for Sustainable Crop Production. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
    
58. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
59. Pramila Khatri Chhetri and Dr Keshab Dutta Awasthi. Assessment of Soil Quality Index and Soil Organic Carbon Stock. – М.: LAP Lambert Academic Publishing, 2010. – 64 с.
    
60. Vineeta Parmar and Kavita Parmar. Water Quality Index Of River Ganga. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
61. Eric Kwasi Ofori. Development of Quality Standards for Diagnostic Imaging in Ghana. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
    
62. Veljko Fotak. A Process Capability Index for Three-Dimensional Data. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
    
63. Akram Salim Pathan. Analysis of water quality index of Jayakwadi Dam. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
64. Rahul Singh. Impact Of Inflows & Outflows Of FIIs On Indian Capital Market. – М.: LAP Lambert Academic Publishing, 2014. – 52 с.
    
65. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
66. Pradeep Hejjaji Mruthyunjaya. Redesign Of A Letterbox For Indian Postal Services. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
67. P. J. Antony and K. P. Soman. Natural Language Processing For Indian Languages. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
    
68. Aida Koni. Service Quality of Higher Education in Palestine. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
    
69. M Palani Natha Raja and Ashwani Kumar. Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 216 с.
    
70. Haitham ELwahsh. Secure Service Discovery Protocol for ad-hoc Networks "hash function". – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
    
71. Suneth Namal Karunarathna. Technology Challenges for Context Aware Multimedia Services. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
    
72. Bello Olayiwola Wasiu. Service Quality of Educational-Related E-Service in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
73. Laxmi Ahuja. Evaluation of Quality Attributes for Component Based Systems. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
74. Shambhu Jha. Quality management for component based software system. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
75. Omer Mohamed. Service oriented Architecture for Open Hypermedia Systems. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
    
76. Anuoluwapo Ajayi. ENHANCED QUALITY OF SERVICE BROKER MODEL FOR ELECTRONIC COMMERCE. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
    
77. Jose Ignacio Fernandez Villamor,Carlos Angel Iglesias Fernandez and Mercedes Garijo Ayestaran. Semantic Service Discovery Techniques for the Composable Web. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
    
78. Radu Mihailescu. An Assessment of Charter Airline Benefits for the Eastern Cape. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
    
79. Afroza Bulbul and Obaidur Rahman. Service Quality of Muslim Aid UK-Bangladesh Field Office. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
80. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
81. Anca Madar and Nicoleta Andreea Neacsu. Quality management for products and services. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
82. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
83. Sabina Lajiq and Elvira Efendic. Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
84. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
85. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
86. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
87. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
88. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
89. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
90. Jaskaran Singh Dhillon. Marketing of Financial Services: A Case Study of Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 400 с.
    
91. S. Rita and V. Ganesan. Quality Enhancements In Prime Service Sectors. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
    
92. SANJAY KUMAR,Harbhajan Bansal and Komal Smriti. Relationship Marketing in Indian Services Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
    
93. Gopalan V. Subramanian and Samy Nehru. Countering Repeated Global/Domestic Slowdown For Indian SME's. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
94. Milena Krumova. Online Marketing for Tour Operators and Travel Agents. – М.: LAP Lambert Academic Publishing, 2014. – 172 с.
    
95. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
96. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
97. Mahboubeh Salehi. Service Quality in Iran's Hotels. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
98. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
99. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
100. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
101. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
102. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
103. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
     
104. Dr. Gamal Sayed Abdelaziz. Service Quality Dimensions. – М.: LAP Lambert Academic Publishing, 2010. – 436 с.
     
105. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
106. Pankaj Jain. Telecom Services: Key Trends & Customer Perception. – М.: Scholars' Press, 2013. – 192 с.
     
107. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
108. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
109. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
110. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
111. Vishnuvarthani Selvakumar. Service Quality of the Indian Railways: A Study in Salem Division. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.
     
112. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
     
113. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
114. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
115. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
116. Funmilayo Araloyin. Service Quality Delivery in Real Estate Agency in Lagos Metropolis. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
117. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
118. Nandish Upadhyay and Karishma Patel. Consumer Preference and Service Quality Provided by Hotels in Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
119. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
120. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
121. Syed Muhammad Irfan. Patient Perception about Service Quality in Public & Private Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
122. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
123. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
124. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
125. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
126. Zia Ullah. Healthcare Service Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 456 с.
     
127. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
128. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
129. Hanuman Prasad. Quality Management Practices in Financial Institutions of Rajasthan. – М.: LAP Lambert Academic Publishing, 2014. – 200 с.
     
130. Tohid Kachwala and Dr. B Prajapati. Study of Impact of Quality Management Practices in Services Companies. – М.: LAP Lambert Academic Publishing, 2011. – 460 с.
     
131. Dr. Rohit Kumar and Dr. Manjit Singh. Performance of Indian Non-Life Insurance Industry. – М.: LAP Lambert Academic Publishing, 2011. – 304 с.
     
132. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
133. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
134. Djalalie Itana Ayana. Perception of Service Quality and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
135. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
136. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.
     
137. MOHHIDIN OTHMAN. THE IMPACT OF ORGANIZATIONAL CULTURE ON INTERNAL SERVICE QUALITY. – М.: LAP Lambert Academic Publishing, 2010. – 384 с.
     
138. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
139. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
140. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
6. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
7. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
8. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
9. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
10. Зачетная реструктуризация долга: институт DEBT-FOR-EQUITY SWAP в России". интервью с М. Григорьевым, старшим юристом корпоративной практики юридической фирмы "Вегас-Лекс". О. Бодрягина, "эж-ЮРИСТ", № 3, январь 2010.
11. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
12. Управление проектами при подборе персонала. PM for HR. Е. Кривов, "Кадровик. Рекрутинг для кадровика", № 9, сентябрь 2008.