Результаты поиска

Лучшие результаты

1. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
   
2. Robert E. Wayland, Paul M. Cole. Customer Connections: New Strategies for Growth. – М.: , 0. – 0 с.
   
3. Harold Davis. Google Advertising Tools. – М.: O'Reilly Media, 2006. – 352 с.
   
4. Sreepada Hegde and Vijayalaxmi Hegde. E-Commerce in Business Applications. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
   

Дополнительные результаты

1. John Wang. Project Management Techniques and Innovations in Information Technology. – М.: , 2012. – 342 с.
   
2. Lawrence Snyder. Fluency with Information Technology: Skills, Concepts, and Capabilities (5th Edition). – М.: , 2012. – 832 с.
   
3. Mr. Amir Manzoor. Information Technology in Business. – М.: , 2012. – 628 с.
   
4. Katia Passerini, Ayman El Tarabishy, Karen Patten. Information Technology for Small Business: Managing the Digital Enterprise. – М.: , 2012. – 140 с.
   
5. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
6. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
7. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
8. John Wang. Information Technologies, Methods, and Techniques of Supply Chain Management. – М.: , 2012. – 412 с.
   
9. James E. Hunton, Stephanie M. Bryant, Nancy A. Bagranoff. Core Concepts of Information Technology Auditing. – М.: , 0. – 0 с.
   
10. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
    
11. World Economic Forum, Geoffrey Kirkman, Peter K. Cornelius, Jeffrey D. Sachs, Schwab. The Global Information Technology Report 2001-2002: Readiness for the Networked World (World Economic Forum). – М.: , 0. – 0 с.
    
12. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
13. Kenneth E. Kendall. Emerging Information Technologies: Improving Decisions, Cooperation, and Infrastructure. – М.: , 0. – 0 с.
    
14. Hui-Liang Tsai. Information Technology and Business Process Reengineering : New Perspectives and Strategies. – М.: , 0. – 0 с.
    
15. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
16. Mary C. Lacity, Leslie P. Willcocks, Mary Cecelia Lacity, Leslie Willcocks. Global Information Technology Outsourcing: In Search of Business Advantage. – М.: , 0. – 0 с.
    
17. Ulric J., Jr. Gelinas, Steve G. Sutton, Jane Fedorowicz. Business Processes and Information Technology. – М.: , 0. – 0 с.
    
18. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
19. Waqar Sadiq, Felix Racca. Business Services Orchestration: The Hypertier of Information Technology. – М.: , 0. – 0 с.
    
20. Peter McMahon. Global Control: Information Technology and Globalization Since 1845. – М.: , 0. – 0 с.
    
21. Mamchul Shin. Creating Business Value With Information Technology: Challenges and Solutions. – М.: , 0. – 0 с.
    
22. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
23. A. Gunasekaran, Omar Khalil, Syed Mahbubur Rahman, Angappa Gunasekaran. Knowledge and Information Technology Management: Human and Social Perspectives. – М.: , 0. – 0 с.
    
24. Mo Adam Mahmood, Edward J. Szewczak. Measuring Information Technology Investment Payoff: Contemporary Approaches (Series in Information Technology Management). – М.: , 0. – 0 с.
    
25. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
26. Mehdi Khosrowpour, Karen Loch. Global Information Technology Education: Issues and Trends (Series in Global Information Technology Management). – М.: , 0. – 0 с.
    
27. Mehdi Khosrow-Pour. Managing Information Technology in a Global Economy ( 2001 IRMA Conference Proceedings). – М.: , 0. – 0 с.
    
28. Jon C. Piot, John Baschab. The Executive's Guide to Information Technology. – М.: , 0. – 0 с.
    
29. J. De Gross. Information Technology and Changes in Organizational Work. – М.: , 0. – 0 с.
    
30. Frederick Betz. Executive Strategy : Strategic Management and Information Technology. – М.: , 0. – 0 с.
    
31. James Taylor. Managing Information Technology Projects: Applying Project Management Strategies to Software, Hardware, and Integration Initiatives. – М.: , 0. – 0 с.
    
32. Raymond Papp. Strategic Information Technology: Opportunities for Competitive Advantage. – М.: , 0. – 0 с.
    
33. Karlheinz Kautz, Jan Pries-Heje. Diffusion and Adoption of Information Technology: Proceedings of the First Ifip Wg 8.6 Working Conference on the Diffusion and Adoption of Information Technology, Oslo, Norway, October 1995. – М.: , 0. – 0 с.
    
34. David R. Laube, Raymond F. Zammuto. Business Driven Information Technology: Answers to 100 Critical Questions for Every Manager. – М.: , 0. – 0 с.
    
35. David Moschella. Customer-Driven IT: How Users Are Shaping Technology Industry Growth. – М.: , 0. – 0 с.
    
36. Erik Keller. Technology Paradise Lost: Why Companies Will Spend Less to Get More from Information Technology. – М.: , 0. – 0 с.
    
37. Michael S. Scott Morton. The Corporation of the 1990s: Information Technology and Organizational Transformation. – М.: , 0. – 0 с.
    
38. James A. Senn. Information Technology in Business: Principles, Practices, and Opportunities (2nd Edition). – М.: , 0. – 0 с.
    
39. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
40. Felix B., Ph.D. Tan. Global Perspective of Information Technology Management. – М.: , 0. – 0 с.
    
41. Mehdi Khosrowpour. Organizational Achievement and Failure in Information Technology Management (Cases on Information Technology Series, Vol 2, Part 1). – М.: , 0. – 0 с.
    
42. Brian P. Bloomfield, Rod Coombs, David Knights, Dale Littler. Information Technology and Organizations: Strategies, Networks, and Integration. – М.: , 0. – 0 с.
    
43. Stephan Kudyba, Romesh Diwan. Information Technology, Corporate Productivity, and the New Economy. – М.: , 0. – 0 с.
    
44. Janet G. Butler. Information Technology: Converging Strategies and Trends for the 21st Century. – М.: , 0. – 0 с.
    
45. Joanne Yates, John Van Maanen. Information Technology and Organizational Transformation : History, Rhetoric and Preface (Sociological Observations). – М.: , 0. – 0 с.
    
46. Edward J. Szewczak, Coral R. Snodgrass. Managing the Human Side of Information Technology: Challenges and Solutions. – М.: , 0. – 0 с.
    
47. Jay Liebowitz. Information Technology Management: A Knowledge Repository. – М.: , 0. – 0 с.
    
48. Mehdi Khosrowpour. Annals of Cases on Information Technology (Cases on Information Technology, Vol. 5 No 1). – М.: , 0. – 0 с.
    
49. Information Resources Management Association. International Conference, Mehdi Khosrowpour. Managing Information Technology Resources in Organizations in the Next Millennium: 1999 Information Resources Management Association International Conference, Hershey, Pa, Usa, May 16-19, 1999. – М.: , 0. – 0 с.
    
50. Mehdi Khosrowpour. Success and Pitfalls of Information Technology (Cases on Information Technology Series). – М.: Idea Group Publishing, 1999. – 238 с.
    
51. Wim Van Grembergen. Information Technology Evaluation Methods and Management. – М.: , 0. – 0 с.
    
52. Edward Szewczak, Mehdi Khosrowpour. The Human Side of Information Technology Management (Series in Managing the Human Side of Information Technology). – М.: , 0. – 0 с.
    
53. Edward J. Garrity, G. Lawrence Sanders. Information Systems Success Measurement (Series in Information Technology Management). – М.: , 0. – 0 с.
    
54. Chris F. Kemerer, Chris L. Kemerer. Information Technology and Industrial Competitiveness: How It Shapes Competition. – М.: , 0. – 0 с.
    
55. William V. Rapp. Information Technology Strategies: How Leading Firms Use IT to Gain an Advantage. – М.: , 0. – 0 с.
    
56. Ray Hackney, Dennis Dunn. Business Information Technology Management: Alternative and Adaptive Futures. – М.: , 0. – 0 с.
    
57. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
58. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
59. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
60. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
61. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
62. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
63. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
64. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
65. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
66. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
67. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
68. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
69. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
70. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
71. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
72. Mehdi Khosrow-Pour. Annals of Cases in Information Technology, Vol. 6. – М.: , 0. – 0 с.
    
73. Bernard H. Boar. Practical Steps for Aligning Information Technology with Business Strategies: How to Achieve a Competitive Advantage. – М.: , 0. – 0 с.
    
74. Namchul Shin. Creating Business Value with Information Technology: Challenges and Solutions. – М.: , 0. – 0 с.
    
75. Mehdi Khosrowpour. Effective Utilization and Management of Emerging Information Technologies: The 1998 Conference Proceedings in Boston Massachusettes. – М.: , 0. – 0 с.
    
76. Stephen D. Tansey. Business, Information Technology and Society. – М.: , 0. – 0 с.
    
77. Zongqing Zhou. E-Commerce and Information Technology in Hospitality and Tourism. – М.: Delmar Cengage Learning, 2003. – 224 с.
    
78. Jerry N. Luftman. Managing the Information Technology Resource: Leadership in the Information Age. – М.: , 0. – 0 с.
    
79. G. David Garson, G. David Information Technology and Computer Applications in Garson. Public Information Technology: Policy and Management Issues. – М.: , 0. – 0 с.
    
80. Kevin Ake, John Clemons, Mark Cubine, Bruce Lilly. Information Technology for Manufacturing: Reducing Costs and Expanding Capabilities. – М.: , 0. – 0 с.
    
81. Charles K. Davis, Dr. Charles Davis. Technologies and Methodologies for Evaluating Information Technology in Business. – М.: , 0. – 0 с.
    
82. Steven R. Gordon, Dr. Steven Gordon. Computing Information Technology: The Human Side. – М.: , 0. – 0 с.
    
83. James A. Senn. Information Technology : Principles, Practices, and Opportunities (3rd Edition). – М.: , 0. – 0 с.
    
84. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
85. Dale W. Jorgenson. Productivity, Volume 3 : Information Technology and the American Growth Resurgence. – М.: , 2005. – 0 с.
    
86. Krista Scott-Dixon. Doing It: Women Working In Information Technology (Women's Issues Publishing Program) (Women's Issues Publishing Program). – М.: , 2004. – 0 с.
    
87. Efraim Turban. Introduction to Information Technology. – М.: , 2004. – 0 с.
    
88. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
89. Nicholas J. Mahurin. How to Grow Your Transcription Business : in the Technology Turbulence Ahead. – М.: , 2005. – 0 с.
    
90. Frank Bannister. Purchasing and Financial Management of Information Technology : A practical guide (Computer Weekly Professional). – М.: , 2003. – 0 с.
    
91. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
92. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
93. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
94. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
95. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
96. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
97. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
98. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
99. David A. Gurwin. Information Technology Consulting and Other Professional Services Agreements Line by Line: A Detailed Look at How to Change Them to Fit Your Needs (Line By Line). – М.: , 2005. – 0 с.
    
100. Soumitra Dutta, Irene Mia. Global Information Technology Report 2006-2007: Connecting to the Networked Economy (Global Information Technology Report). – М.: , 2007. – 320 с.
     
101. Knowledge Management for Educational Innovation: IFIP WG 3.7 7th Conference on Information Technology in Educational Management (ITEM), Hamamatsu, Japan, ... Federation for Informa. – М.: , 2007. – 210 с.
     
102. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
     
103. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
     
104. Mahesh S. Raisinghani. Handbook of Research on Global Information Technology Management in the Digital Economy. – М.: Information Science Reference, 2008. – 588 с.
     
105. Soumitra Dutta, Irene Mia. The Global Information Technology Report 2007-2008: Fostering Innovation through Networked Readiness (Global Information Technology Report). – М.: , 2008. – 376 с.
     
106. Xenia Ley Parker. Information Technology Audits (2008). – М.: , 2008. – 998 с.
     
107. Information Technology Governance and Service Management: Frameworks and Adaptations (Premier Reference Source). – М.: , 2008. – 519 с.
     
108. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
     
109. Julio Alberto Garibay Ruiz. Information Technology Convergence, Innovation Management and Firm Performance. – М.: , 2008. – 216 с.
     
110. Wim Van Grembergen, Steven De Haes. Enterprise Governance of Information Technology: Achieving Strategic Alignment and Value. – М.: , 2009. – 360 с.
     
111. T.R. Ramanathan. The Role of Organisational Change Management in Offshore Outsourcing of Information Technology Services: Qualitative Case Studies from a Multinational Pharmaceutical Company. – М.: , 2009. – 188 с.
     
112. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
     
113. Wim Van Grembergen, Steven De Haes. Enterprise Governance of Information Technology: Achieving Strategic Alignment and Value. – М.: Springer, 2010. – 234 с.
     
114. Information Technology and the Human Services. – М.: , 1988. – 446 с.
     
115. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
116. Md. Zillur Rahman. Use of Information Technology in Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 220 с.
     
117. Devendra Sharma. Information Technology, Ranganathan's Five Laws & University Libraries. – М.: LAP Lambert Academic Publishing, 2014. – 344 с.
     
118. Mohammad A. M. Wadaan,Abdelrahim Antar Abdelrahman Mady and Naved Ahmad. Innovative Technology Based Library Services. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
119. Tom Heron. Are Information Technology Professionals Moral?. – М.: LAP Lambert Academic Publishing, 2009. – 228 с.
     
120. Md. Nazim Uddin. Application Of Information Technology In Major University Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 464 с.
     
121. Olumoye Mosud. The Roles and Impact of Information Technology on the Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
     
122. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
123. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
124. Mrinal Dutta. Information technology development and small scale Industries. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
125. Shari Valenta. The Effects of Information Technology Processes. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
126. Marcus Aseervatham. Information Technology Perspective. – М.: Scholars' Press, 2013. – 236 с.
     
127. Supninder Singh Khehra. Organisational Agility and Information Technology. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
     
128. Dr. Gershon Adzadi. Information Technology Skills Made Easy. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
     
129. Jason Scott. Facilitating the Application of Information Technology in Construction. – М.: LAP Lambert Academic Publishing, 2010. – 188 с.
     
130. Theo Tsokota. The feasibility of setting up Information Technology-enabled Services. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
131. Salar Habibi,Mohammad Reza Amin-Naseri and Moez Limayem. Understanding The Use of Technology-Based Self Service. – М.: LAP Lambert Academic Publishing, 2009. – 136 с.
     
132. Siddaraju V. G. and Gayathri N. K. Information Technology and Economic Development in India. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
133. Paa Kusi and Kingsley Appiah. Testing Z-Score's Applicability in UK Information Technology Industry. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
     
134. Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
135. Marcel van Oosterhout. Business Agility and Information Technology in Service Organizations. – М.: Scholars' Press, 2014. – 292 с.
     
136. Owais Shafique,Faiza Anwar and Abu Bakar Ahmad. Information Technology And Competitive Advantage. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
137. Sumit Bhansali. Essays on the Impact of Information Technology. – М.: LAP Lambert Academic Publishing, 2009. – 224 с.
     
138. T. S. Santhi,K. Sundar and M. Jaya. Women Employees in Information Technology Industry. – М.: LAP Lambert Academic Publishing, 2013. – 296 с.
     
139. Kabiru Jinjiri Ringim and Abdulwahab Lawan. BPR, Information Technology Capability and Organisational Performance. – М.: LAP Lambert Academic Publishing, 2012. – 476 с.
     
140. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
9. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
10. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.