Результаты поиска

Лучшие результаты

1. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
   

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
3. Hung-Hsin Chen. Comparative Analysis and Benchmarking: Corporate Strategy Analysis of Four International Pharmaceutical Companies. – М.: , 0. – 0 с.
   
4. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
   
5. Alan Gart. Regulation, Deregulation, Reregulation : The Future of the Banking, Insurance, and Securities Industries. – М.: , 0. – 0 с.
   
6. Jack W. Plunkett, Plunkett Research Ltd. Plunkett's Financial Services Industry Almanac 2002-2003: The Only Complete Guide to the Technologies and Companies Changing the Way the World Banks, ... nancial Services Industry Almanac, 2002-2003). – М.: , 0. – 0 с.
   
7. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
   
8. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
   
9. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
   
10. Richard J. Schonberger. Building a Chain of Customers: Linking Business Functions to Create World Class Company. – М.: , 0. – 0 с.
    
11. Irwin T. Vanderhoof, Edward I. Altman. The Fair Value of Insurance Liabilities (New York University Salomon Center Series on Financial Markets and Institutions, Vol 1). – М.: , 0. – 0 с.
    
12. Allan H. Willett. The Economic Theory of Risk and Insurance. – М.: , 0. – 0 с.
    
13. Peter Dorscheid, P. DORSCHEID. Elsevier's Dictionary of Export Financing and Credit Insurance. – М.: , 0. – 0 с.
    
14. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
    
15. Jack W. Plunkett. Plunkett's Financial Services Industry Almanac 2004: The Only Comprehensive Guide to the Financial Services Industry (Plunkett's Financial Services Industry Almanac). – М.: , 2003. – 0 с.
    
16. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
17. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с.
    
18. Patr Vermeulen. Innovation and Institutions: An Institutional Perspective on the Innovative Efforts of Banks and Insurance Companies (Riot! Routledge Studies in Innovation, Organization and Techno. – М.: , 2007. – 0 с.
    
19. Carlos Cordon, Thomas E. Vollmann. The Power of Two: How Smart Companies Create Win:Win Customer- Supplier Partnerships that Outperform the Competition. – М.: , 2008. – 208 с.
    
20. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
21. Fatima Alinvi. Customers??? Preferences of Insurance Services: How Could Insurance Companies Enhance their Ability of Meeting the Constant Changes in Customers??? Preferences?. – М.: , 2008. – 98 с.
    
22. Dennis Darlak. Private Club Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry. – М.: , 2008. – 92 с.
    
23. Aspatore Books Staff. Insurance Company Mergers and Acquisitions: Leading Lawyers on Assembling a Deal Team, Navigating Challenges and Costs, and Managing the Regulatory Approval Process (Inside the Minds). – М.: , 2009. – 412 с.
    
24. Business Process Management of Japanese and Korean Companies (Monden Institute of Management: Japanese Management and Inte). – М.: , 2009. – 250 с.
    
25. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с.
    
26. Travelers Insurance Companies. Travelers Record, Volume 30. – М.: , 2010. – 104 с.
    
27. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
28. Lee W Mcknight. Internet Services – The Economics of Quality of Service for Networks, Grids, and Markets. – М.: , 2011. – 356 с.
    
29. Ernst & Young. Federal Income Taxation of Property and Casualty Insurance Companies. – М.: , 1996. – 526 с.
    
30. GI LENROW. Lenrow Federal Income Taxation Of ?insurance? Companies 3ed. – М.: , 1979. – 484 с.
    
31. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
    
32. Maha Alawdat. Israeli English Teachers' Perception of Using ePortfolios. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
33. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
34. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
35. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
36. nima mirzaei. Application of SPC to Control and Improve Quality. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
37. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
38. Pedro Laureano. Children's Perception of Barriers to Mental Health Care. – М.: Scholars' Press, 2014. – 128 с.
    
39. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
40. Ana Isabel Renda,Julio Mendes and Patricia Oom do Valle. Residents'' perception of tourism impacts on quality of life. – М.: LAP Lambert Academic Publishing, 2010. – 56 с.
    
41. Mokhtar Dia. Quality Perception. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
    
42. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
43. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
44. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
45. Terwase Shabu and Theresa Sewuese Uchi. Residents' Perception Of Environmental Quality In Judges Quarters. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
46. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
47. Daniel D. Kipo. The Implementation of National Health Insurance Scheme in Ghana. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
    
48. Karina Muzakova and Pavla Kubova. Solvency II Regime and the Financial Health of Insurance Companies. – М.: LAP Lambert Academic Publishing, 2014. – 160 с.
    
49. Gilbert Banamwana. Perceptions of Quality Nursing Care: Nurses Perspectives. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
50. Stella Chipo Takaza. Elderly Women's Perceptions of People Living with AIDS. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
51. Md. Shohel Rana and Rumana Rois. Stochastic Modeling in Insurance Companies. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
    
52. Kingsley Akwaa and F.T. Oduro. Perception of the Performance of the Telecom Operators. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
53. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
54. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
55. Abduljawad Ali. Workers’ Perceptions of Workplace Safety:Case study of Waha Field. – М.: LAP Lambert Academic Publishing, 2015. – 76 с.
    
56. Karen Lottis. Engaging the Liminal: Indigenous Perceptions of the Healthcare System. – М.: Scholars' Press, 2014. – 216 с.
    
57. Argenita Salii. Perceptions of Domestic Violence in "The woman who walked into doors". – М.: LAP Lambert Academic Publishing, 2014. – 128 с.
    
58. Liang-Yu Deng. Children’s Perceptions of War. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
59. Aida Koni. Service Quality of Higher Education in Palestine. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
    
60. Bushra Batool and Qurat Ahmed. Profitability Analysis of Insurance Companies of Pakistan. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
61. Bello Olayiwola Wasiu. Service Quality of Educational-Related E-Service in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
62. Diana Carolina Ahogado Alvarez. Quality Information of the Software Development Process. – М.: LAP Lambert Academic Publishing, 2010. – 236 с.
    
63. Christopher Darko-Amankrah. Investors Perception of Financial Statements and Performance. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
64. Andrei Radu Iova and Daniela Cretu. Perception of the Life Quality in the Rural Communities in Romania. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
    
65. Muhammed Nuredin. Determinants of Dividend Policy of insurance companies in Ethiopia. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
66. Afroza Bulbul and Obaidur Rahman. Service Quality of Muslim Aid UK-Bangladesh Field Office. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
    
67. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
68. Melkirst Gizaw. Effects of Service Quality And Satisfaction on Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
    
69. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
70. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
71. Sabina Lajiq and Elvira Efendic. Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
72. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
73. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
74. Berihun Muche. Determinants of Customer Switching Behavior. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
75. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
76. Mahasweta Bhattacharya and Sunil Kumar Gandhi. Financial Performance Analysis of General Insurance Companies in India. – М.: Scholars' Press, 2014. – 580 с.
    
77. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
78. Nur'Hidayah Che Ahmat,Salleh Mohd Radzi and Mohd Salehuddin Mohd Zahari. Perception of price fairness and customer response behaviors. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
    
79. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
80. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
81. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
82. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
83. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
84. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
85. Karunaratna A.C. An Examination of the Determinants of Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
86. Nan Kain. Burmese Shoppers Perception for Burmese Gems and Jewelry Products. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
    
87. Raj Shravanthi Andukuri and Ajjan N. Analysis of Customer Perception, Expectation and the Service Gap. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
88. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
89. Deepak Mishra and Mohamed Foda. Cobranding: A Study on the Perception of Customers. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
    
90. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
91. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
92. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
    
93. Soo Yeon Hong. Management of Customers'' Communication Behaviors. – М.: LAP Lambert Academic Publishing, 2010. – 172 с.
    
94. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
95. Dr. Gamal Sayed Abdelaziz. Service Quality Dimensions. – М.: LAP Lambert Academic Publishing, 2010. – 436 с.
    
96. Michael Busler. Celebrity Endorsements and Consumer''s Perception of Product Quality. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
    
97. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
    
98. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
99. Pankaj Jain. Telecom Services: Key Trends & Customer Perception. – М.: Scholars' Press, 2013. – 192 с.
    
100. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
101. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
102. R. Kavitha. Service Quality Measurement in Health Care System. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
103. Elbert Bryan Vidal. Relationship Marketing In Focus. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
     
104. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
105. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
106. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
     
107. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
108. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
109. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
110. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
111. Nandish Upadhyay and Karishma Patel. Consumer Preference and Service Quality Provided by Hotels in Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
112. Ran Tao and Tao Chen. The Quality Assessment of Public Health Services in China. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
113. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
114. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
115. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
116. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
117. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
118. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
119. Zia Ullah. Healthcare Service Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 456 с.
     
120. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
121. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
122. Priyanka Mane and Alpesh Leua. Assessment of performance & satisfaction of customers:Warana Bank. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
123. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
124. Manda Rani. Evaluation of Customer Perception Process. – М.: LAP Lambert Academic Publishing, 2014. – 292 с.
     
125. Djalalie Itana Ayana. Perception of Service Quality and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
126. Mohamed Hanadisa. Employee Perception of Quality Management in the UAE. – М.: LAP Lambert Academic Publishing, 2013. – 300 с.
     
127. Sonia Chawla. IMPACT OF PRIVATIZATION ON LIFE INSURANCE INDUSTRY IN INDIA. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
128. Atser Samuel. Clients/Patients Perception of Quality of Health Care Services. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
129. Swapna Bhargavi Gantasala,Prabhakar Venugopal Gantasala and Krishna Naik Chanda Naik Gari. SERVQUAL in RETAILING. – М.: LAP Lambert Academic Publishing, 2012. – 324 с.
     
130. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
131. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.
     
132. MOHHIDIN OTHMAN. THE IMPACT OF ORGANIZATIONAL CULTURE ON INTERNAL SERVICE QUALITY. – М.: LAP Lambert Academic Publishing, 2010. – 384 с.
     
133. Murali Krishna Velaveti,Himachalam Dasaraju and Sudarsan kasa. Emerging Financial Services in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2011. – 316 с.
     
134. Bipasha Chatterjee and Indrani Mukherjee. Perception of Communication Satisfaction & Quality of Work-life. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
135. Tariku Tesfaye Haile and Dr. Emmanuel G/Yohannes. Statistical Analysis of Patients' Satisfaction with Hospital Services. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
136. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
137. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
138. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
139. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
140. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Продукты unit-linked life insurance на азиатском рынке. А.А. Романова, "Организация продаж страховых продуктов", № 3, май-июнь 2007.
5. Конкурентная борьба. интервью с А. Рыжковой, генеральным директором компании "3R Recruitment Company" и Т. Меньшовой, внештатным консультантом этой компании, экспертом по психодиагностике и соционике. "Управление персоналом", № 4, февраль 2007.
6. Руководитель обязан создавать драйв успеха и верить в него. интервью с А. Рыжковой, генеральным директором компании 3R Recruitment Company. "Управление персоналом", № 19, октябрь 2006.
7. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
8. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
9. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
10. Еxecutive search - это знания, которых нет у рекрутеров. интервью с М. Мягковой, владельцем компании Perfect Search Company, Executive Search & Professional Recruitment. "Управление персоналом", № 23, декабрь 2005.
11. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
12. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
13. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
14. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
15. Суд по делу о разглашении информации - это сражение риторик прокурора и защитника. интервью с С. Барташевичем, ведущим консультантом по информационной безопасности компании Leta IT-company. "Административное право", N 4, IV квартал 2010 г.
16. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
17. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
18. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
19. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.
20. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
21. IT-безопасность: необходимость или забава?. интервью с Д. Мананниковым, исполнительным директор LETA IT-company. А. Беневольский, "Консультант", № 1, январь 2008.