Результаты поиска

Лучшие результаты

1. Hasan Hussain. Hotel Front Office Management: A Text Book. – М.: , 2012. – 104 с.
   
2. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
3. Harold Salzman, Stephen R. Rosenthal. Software by Design: Shaping Technology and the Workplace. – М.: , 0. – 0 с.
   
4. Anne McKinney. Resumes And Cover Letters For Managers: Job-winning resumes and letters for management positions (Anne McKinney Career Series). – М.: , 0. – 0 с.
   
5. Donna C. S. Summers. Quality (4th Edition). – М.: , 2005. – 832 с.
   
6. George Ojie-Ahamiojie. Essential Leadership Skills for Hospitality Supervisors: : An Experiential Approach. – М.: , 2008. – 144 с.
   
7. Carol Godsmark. Starting and Running a Catering Business, 2nd edition. – М.: , 2008. – 247 с.
   
8. Dennis Darlak. Private Club Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry. – М.: , 2008. – 92 с.
   
9. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
   
10. Nandish Upadhyay. Quality of Service Provided by Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
11. D Pulane Lucas. Disruptive Transformations in Health Care:. – М.: LAP Lambert Academic Publishing, 2014. – 480 с.
    
12. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
13. Theresa Price. Don''t Take It Personally. – М.: LAP Lambert Academic Publishing, 2011. – 200 с.
    
14. G. K. Viju,Khalid Ahmed Ibrahim and Sara Ahmed. GIS for health care in Sudan. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
15. G.V.R.K. Acharyulu. Supply Chain Management in Healthcare Industry. – М.: LAP Lambert Academic Publishing, 2011. – 332 с.
    
16. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
17. S. Rita and V. Ganesan. Quality Enhancements In Prime Service Sectors. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
    
18. Augustine Awuah Peprah. Healthcare Delivery in Sub-Saharan Africa. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
19. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
20. Huseyin Arasli and Sarvnaz Baradani. Business Excellence Performance in the Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
21. Hirak Dasgupta and Suresh Kumar. Role Stress among Doctors. – М.: LAP Lambert Academic Publishing, 2011. – 128 с.
    
22. BORGET ALFRED ANOYE. THE EFFECTIVENESS OF ISO 9000 QUALITY MANAGEMENT SYSTEM IN HEALTH CARE. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
23. Hasan Hussain. Hotel Front Office Management. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
24. Main Naser Alolayyan. TQM and Operational Flexibility impact on Hospital Performance. – М.: LAP Lambert Academic Publishing, 2012. – 372 с.
    
25. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
    
26. Bishnu Prasad Neupane. Service Quality Assessment in Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
27. Hasan Hussain. Tourism Marketing and Travel Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
    
28. Seema Zagade. Hospitality Management and Health Tourism in India. – М.: LAP Lambert Academic Publishing, 2012. – 228 с.
    

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Ekaterina Geta. Online relationship marketing development in hospitality industry: Case of 4 and 5-star hotels in Russia and Austria. – М.: , 2012. – 68 с.
   
3. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
4. Elisa S. Moncarz, Nestor de J. Portocarrero. Accounting for Hospitality Industry. – М.: , 0. – 0 с.
   
5. Rattan Lal, David Hansen, Norman Uphoff, Steven Slack, Rattan Lal. Food Security and Environmental Quality in the Developing World. – М.: , 0. – 0 с.
   
6. Michael A. Crew. Expanding Competition in Regulated Industries (Topics In Regulatory Economics And Policy Volume 37). – М.: , 0. – 0 с.
   
7. KimMarie McGoldrick, Andrea L. Ziegert. Putting the Invisible Hand to Work : Concepts and Models for Service Learning in Economics. – М.: , 0. – 0 с.
   
8. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
   
9. Yefim Fasser, Donald Brettner. Management for Quality in High Technology Enterprises. – М.: , 0. – 0 с.
   
10. Barbara Jacoby, Associates. Service-Learning in Higher Education : Concepts and Practices (Jossey-Bass Higher and Adult Education Series). – М.: , 0. – 0 с.
    
11. International Hospitality Industry : Structure, Characteristics and Issues. – М.: , 0. – 0 с.
    
12. Ricardo R. Fernandez. Total Quality in Purchasing and Supplier Management. – М.: CRC Press, 1994. – 344 с.
    
13. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
    
14. Paul R. Dittmer. Dimensions of the Hospitality Industry: An Introduction, 3rd Edition. – М.: , 0. – 0 с.
    
15. Henry George Adams, Sudhir, M.D. Arora, Henry G. Adams, Sudhir Arora. Total Quality in Radiology: A Guide to Implementation. – М.: , 0. – 0 с.
    
16. John Kenkel, John V. Kenkel. A Primer on Quality in the Analytical Laboratory. – М.: , 0. – 0 с.
    
17. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
    
18. David J. Moran, William Brent Felstead. The Modern-Day Service Professional : Succeeding in the Hospitality Industry. – М.: , 0. – 0 с.
    
19. Barbara H. Cox, William Koelzer, Barbara Cox. Internet Marketing in Hospitality. – М.: , 0. – 0 с.
    
20. Angela Capone, Tom Oren, John T. Neisworth. Childmate: A Guide to Appraising Quality in Child Care. – М.: , 0. – 0 с.
    
21. Jonathan A. Hales. Accounting and Financial Analysis in the Hospitality Industry (Butterworth-Heinemann Hospitality Management Series). – М.: , 2005. – 0 с.
    
22. Michael J Boella. Human Resource Management in the Hospitality Industry, Eighth Edition : An Introductory Guide. – М.: , 2005. – 0 с.
    
23. Joseph Hegarty. Standing the Heat: Assuring Curriculum Quality in Culinary Arts and Gastronomy. – М.: , 2004. – 0 с.
    
24. Rosemary E. Lucas. Employment Relations in the Hospitality Industry. – М.: , 2004. – 0 с.
    
25. Tom Powers. Introduction to the Hospitality Industry, Student Workbook. – М.: , 2005. – 0 с.
    
26. Peter O'Connor. Using Computers in Hospitality. – М.: , 2004. – 0 с.
    
27. Tom Powers. Introduction to the Hospitality Industry. – М.: , 2005. – 0 с.
    
28. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с.
    
29. Joseph Hegarty. Standing the Heat: Assuring Curriculum Quality in Culinary Arts and Gastronomy. – М.: , 2004. – 0 с.
    
30. Dana V. Tesone, Peter Ricci. The Little Book of Cases in Hospitality Management: Stories From Industry Practitioners. – М.: , 2005. – 128 с.
    
31. Reinhold Haux, A. Winter, Elske Ammenwerth, Birgit Brigl. Strategic Information Management in Hospitals: An Introduction to Hospital Information Systems (Health Informatics). – М.: , 2004. – 272 с.
    
32. Stephen Barth. Hospitality Law: Managing Legal Issues in the Hospitality Industry. – М.: John Wiley and Sons, Ltd, 2006. – 448 с.
    
33. Dennis Darlak. Private Club Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry. – М.: , 2008. – 92 с.
    
34. Recent Advances in Reliability and Quality in Design (Springer Series in Reliability Engineering). – М.: , 2008. – 523 с.
    
35. Darren Lee-Ross, Conrad Lashley. Entrepreneurship & Small Business Management in the Hospitality Industry. – М.: Elsevier Butterworth-Heinemann, 2009. – 304 с.
    
36. Michael Boella, Steven Goss-Turner. Human Resource Management in the Hospitality Industry: An Introductory Guide. – М.: Elsevier Butterworth-Heinemann, 2007. – 384 с.
    
37. BHUVANES VEERAKUMARAN. SERVICE INNOVATION IN THE HOSPITALITY INDUSTRY: THE EFFECT OF SERVICE INNOVATION AND CUSTOMER CHOICE ON CUSTOMER VALUE IN THE HOSPITALITY INDYSTRY IN MALAYSIA. – М.: , 2010. – 80 с.
    
38. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
39. Tim Knowles. Food Safety in the Hospitality Industry. – М.: , 2010. – 339 с.
    
40. Frank D. Borsenik. The Management of Maintenance and Engineering Systems in Hospitality Industries. – М.: , 1987. – 130 с.
    
41. Tom Powers. Introduction to Management in the Hospitality Industry. – М.: , 1992. – 656 с.
    
42. Tom Powers. Introduction to Management in the Hospitality Industry. – М.: , 1988. – 592 с.
    
43. David K. Hayes. Human Resources Management in the Hospitality Industry. – М.: , 2009. – 504 с.
    
44. Tom Powers. Introduction to Management in the Hospitality Industry. – М.: , 1999. – 656 с.
    
45. Jack E. Miller. Supervision in the Hospitality Industry. – М.: , 1998. – 80 с.
    
46. Michael D. Olsen. Strategic Management in the Hospitality Industry. – М.: , 1992. – 392 с.
    
47. Tom Powers. Introduction to Management in the Hospitality Industry. – М.: , 1988. – 114 с.
    
48. Frank D. Borsenik. The Management of Maintenance and Engineering Systems in the Hospitality Industry. – М.: , 1992. – 608 с.
    
49. Clayton W. Barrows. Introduction to Management in the Hospitality Industry. – М.: , 2008. – 224 с.
    
50. Jack E. Miller. Supervision in the Hospitality Industry. – М.: , 2006. – 144 с.
    
51. Tom Powers. Introduction to Management in the Hospitality Industry. – М.: , 1995. – 624 с.
    
52. Tom Powers. Introduction to Management in the Hospitality Industry. – М.: , 2002. – 656 с.
    
53. Tom Powers. Introduction to Management in the Hospitality Industry. – М.: , 2005. – 136 с.
    
54. Tom Powers. Introduction to Management in the Hospitality Industry, Eighth Edition and NRAEF Student Workbook Package. – М.: , 2005. – 0 с.
    
55. Tom Powers. Introduction to Management in the Hospitality Industry. – М.: , 1992. – 0 с.
    
56. Jack E. Miller. Supervision in the Hospitality Industry. – М.: , 1998. – 456 с.
    
57. Service Systems Implementation (Service Science: Research and Innovations in the Service Economy). – М.: , 2011. – 307 с.
    
58. Dong-Joo Moon. Congestion-Prone Services under Quality Competition: A Microeconomic Analysis (Advances in Spatial Science). – М.: , 2011. – 580 с.
    
59. Frank D. Borsenik. The Management of Maintenance and Engineering Systems in Hospitality Industries. – М.: , 1987. – 554 с.
    
60. Jack E. Miller. Supervision in the Hospitality Industry. – М.: , 2006. – 544 с.
    
61. Jack E. Miller. Supervision in the Hospitality Industry. – М.: , 2002. – 102 с.
    
62. Tom Powers. Introduction to Management in the Hospitality Industry. – М.: , 2005. – 688 с.
    
63. Jack E. Miller. Supervision in the Hospitality Industry. – М.: , 2002. – 496 с.
    
64. David K. Hayes. Hayes/Human Resources Management in the Hospitality Industry + SG– SET. – М.: , 2008. – 0 с.
    
65. Joseph S. Chen, Philip Sloan, Willy Legrand. Sustainability in the Hospitality Industry: Principles of Sustainable Operations. – М.: , 2009. – 348 с.
    
66. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
67. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
68. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
69. Paschal Wanzalla Soita,Edwin K. Wamukoya and Peter Mwangi Wanderi. Service Quality In Commercial Health And Fitness Clubs. – М.: LAP Lambert Academic Publishing, 2012. – 192 с.
    
70. Nandish Upadhyay. Quality of Service Provided by Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
71. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
72. S. N. Mukhopadhyay. e–Governance Service Quality Assessment. – М.: Scholars' Press, 2013. – 488 с.
    
73. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
74. Hamilton Pozo. Hospitality Industries Management: hospitality revenues in Brazil. – М.: LAP Lambert Academic Publishing, 2015. – 124 с.
    
75. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
76. Diriba Leta. Indoor air borne bacteria in hospital wards. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
77. S. Selvam. Groundwater quality in coastal Aquifer. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
78. Mesfin Kebede Desta. Modeling Floriculture Effluents on Soil Quality in Central Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
79. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
80. Terwase Shabu and Theresa Sewuese Uchi. Residents' Perception Of Environmental Quality In Judges Quarters. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
81. A. N. Sarkar. Corporate Social Responsibility in Mining Industry. – М.: LAP Lambert Academic Publishing, 2012. – 428 с.
    
82. Rameeja Shaik and Kaizar Hossain. Vulnerability Analysis of Ambient Air Quality in Industrial Zone. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
83. Yosef Taye-Gezme. Civil Service Reform in Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
84. Patrick Joram Matovu. PUBLIC ACCOUNTABILITY, SERVICE DELIVERY BY LOCAL GOVERNMENTS IN UGANDA. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
    
85. Fanny Saruchera. Delivering Quality Service - A Pharmaceuticals Sector's Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
86. Elizabeth Msoka. Gender Issues in Tourism Industry. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
87. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
88. M Palani Natha Raja. Measuring Quality in Healthcare services. – М.: LAP Lambert Academic Publishing, 2011. – 220 с.
    
89. Daniel Sebesta. Native-speaker status in the translation services market. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
    
90. Theresa Price. Don''t Take It Personally. – М.: LAP Lambert Academic Publishing, 2011. – 200 с.
    
91. Gitachari Srikanthan. Holistic Model for Quality in Higher Education:. – М.: LAP Lambert Academic Publishing, 2010. – 184 с.
    
92. Aida Koni. Service Quality of Higher Education in Palestine. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
    
93. Primrose Kurasha,Raphinos A. Chabaya and Paul Mupa. Managing Quality in Higher Education. – М.: LAP Lambert Academic Publishing, 2011. – 232 с.
    
94. Jayme Mata. Business IT alignment model application in the hospitality industry. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
    
95. Tea Imenkovic. Inventory Control System in the Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2010. – 64 с.
    
96. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
97. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
98. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
99. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
100. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
101. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
102. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
     
103. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
     
104. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
105. Mahboubeh Salehi. Service Quality in Iran's Hotels. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
106. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
107. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
108. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
     
109. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
110. Ekaterina Geta. Online relationship marketing development in hospitality industry. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
111. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
112. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
     
113. BHUVANES VEERAKUMARAN. SERVICE INNOVATION IN THE HOSPITALITY INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 80 с.
     
114. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
     
115. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
116. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
117. Funmilayo Araloyin. Service Quality Delivery in Real Estate Agency in Lagos Metropolis. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
118. Nandish Upadhyay and Karishma Patel. Consumer Preference and Service Quality Provided by Hotels in Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
119. Ran Tao and Tao Chen. The Quality Assessment of Public Health Services in China. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
120. Huseyin Arasli and Sarvnaz Baradani. Business Excellence Performance in the Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
121. Suruchi Pandey. Training Practices in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2012. – 328 с.
     
122. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
123. Mohammed Javed Hossain. Tourist Satisfaction: The Bangladesh Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 236 с.
     
124. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
125. Syed Muhammad Irfan. Patient Perception about Service Quality in Public & Private Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
126. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
127. Selvakumar Marimuthu and Jegatheesan Karuppiah. Quality Of Work Life Of Workers In Fireworks Industry. – М.: LAP Lambert Academic Publishing, 2014. – 128 с.
     
128. Ayanda Vilakazi and Krishna K. Govender. An Overview of Public Transport Services In Johannesburg South Africa. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
     
129. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
130. Davood Manzoor,Alireza Miremadi and Hamid Boostani Golestani. Mobile Banking Services in Financial Industry. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
131. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
132. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
133. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
134. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
135. Mohamad Kazar Razali and Zainab Khalifah. Tourists Perception of Service Quality at Nature Park. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
136. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
137. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.
     
138. Akuku Atieno Joyce. Honey Processing and Quality in Hospitality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
139. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
140. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
9. Закормленная кадрами Москва... работает под потолками Armstrong. интервью с С. Якуниным, генеральным директором и главой представительства Armstrong World Industries в СНГ. "Управление персоналом", N 16, август 2010 г.
10. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
11. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
12. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
13. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
14. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
15. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.