Результаты поиска

Лучшие результаты

1. Paul R. Timm. 50 Powerful Ideas You can Use to Keep Your Customers: 3rd Edition. – М.: , 2012. – 184 с.
   
2. S.A Jiffry. Effective Warehouse Management: Improvement of space utilization & trace-ability by adopting a floating location warehouse. – М.: , 2012. – 80 с.
   
3. Bea Northcott, Janette Helm, Bea Northcott, Janette Helm. Untapped Options: Building Links Between Marketing and Human Resources to Achieve Organizational Goals in Health Care. – М.: , 0. – 0 с.
   
4. David L. Dotlich, James L. Noel. Action Learning : How the World's Top Companies are Re-Creating Their Leaders and Themselves (Jossey-Bass Business & Management Series). – М.: Jossey-Bass, 1998. – 240 с.
   
5. Power Partnering : A strategy for business excellence in the 21st century. – М.: , 0. – 0 с.
   
6. Winning the Knowledge Game : Smarter Learning for Business Excellence. – М.: , 2003. – 0 с.
   
7. Olivier Chavaren. Trust Within Global Virtual Teams: Antecedents, Facilitators, and Sustainability Factors. – М.: , 0. – 0 с.
   
8. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
   
9. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. – М.: , 0. – 0 с.
   
10. Gene Tyndall, Christopher Gopal, Wolfgang Partsch, John Kamauff. Supercharging Supply Chains: New Ways to Increase Value Through Global Operational Excellence. – М.: , 0. – 0 с.
    
11. Thomas F. Wallace. Customer-Driven Strategy: Winning Through Operational Excellence. – М.: , 0. – 0 с.
    
12. Keki R. Bhote, Keki Bhote. Power of Ultimate Six Sigma(r), The: Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total. – М.: , 0. – 0 с.
    
13. Inside the Minds Staff. The Educator: The Art & Science of Providing an Excellent Education (for Teachers of All Levels & Types). – М.: , 0. – 0 с.
    
14. Fiona Fui-Hoon Nah. Enterprise Resource Planning Solutions and Management. – М.: , 0. – 0 с.
    
15. Barbara Pagano, Elizabeth Pagano, Stephen Lundin. The Transparency Edge: How Credibility Can Make or Break You in Business. – М.: , 0. – 0 с.
    
16. Keki R. Bhote. The Ultimate Six Sigma: Beyond Quality Excellence. – М.: , 0. – 0 с.
    
17. Hubert K. Rampersad. Total Quality Management: An Executive Guide to Continuous Improvement. – М.: , 0. – 0 с.
    
18. George E. Palmatier, Colleen Crum. Enterprise Sales and Operations Planning: Synchronizing Demand, Supply and Resources for Peak Performance. – М.: J. Ross Publishing, 2002. – 288 с.
    
19. Setting the PACE in Product Development, A Guide to Product and Cycle-time Excellence. – М.: , 0. – 0 с.
    
20. John Addison. Revenue Rocket. – М.: , 0. – 0 с.
    
21. Alfredo Zingale, Matthias Arndt. New Economy Excellence Series, New Economy Emotion: Engaging Customer Passion with e-CRM. – М.: , 0. – 0 с.
    
22. Richard E. Mallory. Management Strategy: Creating Excellent Organizations. – М.: , 0. – 0 с.
    
23. Joseph A. Petrick, Diana S. Furr. Total Quality in Managing Human Resources. – М.: , 0. – 0 с.
    
24. Jim Holden. World Class Selling : The Crossroads of Customer, Sales, Marketing, and Technology. – М.: , 0. – 0 с.
    
25. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
26. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
27. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
28. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с.
    
29. Glen S. Petersen. High-Impact Sales Force Automation: A Strategic Perspective. – М.: , 0. – 0 с.
    
30. Harry Mills. The Rainmaker's Toolkit: Power Strategies for Finding, Keeping, and Growing Profitable Clients. – М.: AMACOM/American Management Association, 2004. – 304 с.
    
31. Mike Faulkner. Customer Management Excellence. – М.: , 0. – 0 с.
    
32. Jim Holden. World-Class Selling: The Crossroads of Customer, Sales, Marketing and Technology. – М.: , 0. – 0 с.
    
33. Richard Mansfield. Office 2003 Application Development All-in-One Desk Reference For Dummies. – М.: , 0. – 0 с.
    
34. Marianne Fox, Lawrence C. Metzelaar. Microsoft Excel 2002 MOUS Expert Level (Prentice Hall Test Prep Series). – М.: , 0. – 0 с.
    
35. Resources Online, Nanette Eaton, Resources Online. Microsoft Visio Version 2002 Inside Out. – М.: , 0. – 0 с.
    
36. John M. Preston, Sally Preston, Robert Ferrett, Jon Preston, John Preston. Learn Office XP Brief. – М.: , 0. – 0 с.
    
37. Alan Larson. Demystifying Six Sigma: A Company-Wide Approach to Continuous Improvement. – М.: , 2003. – 0 с.
    
38. Business Process Change Management : ARIS in Practice. – М.: , 2003. – 0 с.
    
39. James J. DePillo. Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking. – М.: , 2004. – 0 с.
    
40. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с.
    
41. Courtland L. Bovee. Excellence in Business. – М.: , 2004. – 0 с.
    
42. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с.
    
43. Philip Kotler, Gary Armstrong. Principles of Marketing (11th Edition) (Principles of Marketing). – М.: Prentice Hall, 2005. – 768 с.
    
44. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с.
    
45. Gary Armstrong, Philip Kotler. Marketing: An Introduction (7th Edition) (Marketing: An Introduction). – М.: , 2004. – 720 с.
    
46. Philip Kotler, Gary Armstrong. Principles of Marketing. – М.: Prentice Hall, 2011. – 742 с.
    
47. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
    
48. Mark Graham Brown. Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality). – М.: , 2007. – 384 с.
    
49. Donna C.S. Summers. Six Sigma: Basic Tools and Techniques (NetEffect). – М.: , 2006. – 416 с.
    
50. Greg Brue. Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization. – М.: McGraw-Hill, 2005. – 64 с.
    
51. John S Oakland, Marton Marosszeky. Total Quality in the Construction Supply Chain. – М.: , 2006. – 384 с.
    
52. Jason Jennings. Think Big, Act Small: How America's Best Performing Companies Keep the Start-up Spirit Alive. – М.: , 2005. – 288 с.
    
53. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
54. Vincent K. Omachonu, Joel E. Ross. Principles of Total Quality, Third Edition. – М.: , 2004. – 408 с.
    
55. Thomas L. Jackson. Hoshin Kanri for the Lean Enterprise: Developing Competitive Capabilities and Managing Profit. – М.: Productivity Press, 2006. – 224 с.
    
56. Bob Livingston. How You Do... What You Do: Create Service Excellence That Wins Clients For Life. – М.: , 2008. – 282 с.
    
57. Anil Bhat, Arya Kumar. Management Principles, Processes, and Practices. – М.: , 2008. – 672 с.
    
58. Dave Chaffey, Paul Smith. eMarketing eXcellence, Third Edition: Planning and optimising your digital marketing (Emarketing Essentials). – М.: , 2008. – 528 с.
    
59. Chris Harris, Rick Harris. Lean Connections: Making Information Flow Efficiently and Effectively. – М.: , 2008. – 168 с.
    
60. Wallace Wang. Office 2010 For Dummies®. – М.: , 2010. – 432 с.
    
61. Jeremy Houghton Brown, Marcus Clinton. Horse Business Management: Managing a Successful Yard. – М.: , 2010. – 288 с.
    
62. Paolo Pialorsi, Marco Russo. Programming Microsoft LINQ in Microsoft.NET Framework 4. – М.: Microsoft Press, 2010. – 704 с.
    
63. Stuart Emmett. Excellence in Warehouse Management: How to Minimise Costs and Maximise Value. – М.: John Wiley and Sons, Ltd, 2005. – 314 с.
    
64. William C. Amo. SQL Server 7 OLAP Developer's Guide (+ CD-ROM). – М.: Wiley, 2000. – 384 с.
    
65. Pragat Singh and Inderpreet Singh Ahuja. Achieving Manufacturing Excellence Through TPM Implementation. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
66. Ugochukwu Okonkwo. Criticality Spare Parts Inventory Management. – М.: LAP Lambert Academic Publishing, 2011. – 252 с.
    
67. Primrose Kurasha,Raphinos A. Chabaya and Paul Mupa. Managing Quality in Higher Education. – М.: LAP Lambert Academic Publishing, 2011. – 232 с.
    
68. Bhushan Dewan. Total Quality Management For Business Performance. – М.: Scholars' Press, 2014. – 220 с.
    
69. Rajendra Purohit. Performance Evolution of IP SAN using Mirroring. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
70. Proscovia M. Katumba. Transformation of Local Government using Customer Profiling UK. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
    
71. Mudassar Ali. Role of Information Technology in retaining customers. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
72. Muhammad Mehtab Azeem. Impacts of Foreign Banks on Domestic Banks Businesses. – М.: LAP Lambert Academic Publishing, 2014. – 252 с.
    
73. G.V.R.K. Acharyulu. Supply Chain Management in Healthcare Industry. – М.: LAP Lambert Academic Publishing, 2011. – 332 с.
    
74. Laszlo Berenyi. Fundamentals of Quality Management. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
    
75. Thomas Oling'a. Performance based reward system. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
76. Luis Rocha-Lona. Business Excellence Models and Strategic Planning. – М.: LAP Lambert Academic Publishing, 2012. – 344 с.
    
77. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
78. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
79. Zeenat Murtaza. Antecedents of Service Recovery Performance. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
    
80. Faustino Taderera. SHIPPING MANAGEMENT AND LOGISTICS STRATEGY. – М.: LAP Lambert Academic Publishing, 2010. – 232 с.
    
81. Fiseha Zelealem Ayou. Implementation of Customer Relationship Management in Hotel Industry. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
82. Philipos Petros Gile. HUMAN RESOURCE DEVELOPMENT. – М.: LAP Lambert Academic Publishing, 2010. – 336 с.
    
83. S.A Jiffry. Effective Warehouse Management. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
84. Sumra Latif Mughal. Funds Flow and Performance of Managed Funds. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
    
85. Asha Alexander. Developmental Climate and Professional Excellence. – М.: LAP Lambert Academic Publishing, 2014. – 128 с.
    

Дополнительные результаты

1. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
2. USA Information Resources Management Association. Regional Development: Concepts, Methodologies, Tools and Applications. – М.: , 2012. – 2012 с.
   
3. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
   
4. Paul R. Timm. 50 Powerful Ideas You can Use to Keep Your Customers: 3rd Edition. – М.: , 2012. – 184 с.
   
5. Zvinaiye Chimbadzwa. Implementing a code of conduct in institutions of higher learning: The case of Zimbabwe Open University. – М.: , 2012. – 104 с.
   
6. S.A Jiffry. Effective Warehouse Management: Improvement of space utilization & trace-ability by adopting a floating location warehouse. – М.: , 2012. – 80 с.
   
7. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
8. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
9. Customer-Oriented Global Supply Chains: Concepts for Effective Management. – М.: , 2012. – 432 с.
   
10. Awwa Financial Management Committee. Water Utility Accounting. – М.: , 0. – 0 с.
    
11. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
    
12. Key Account Management: Learning Form Supplier & Customer Perspectives. – М.: , 0. – 0 с.
    
13. David L. Bradford, Allan R. Cohen. Managing for Excellence : The Guide to Developing High Performance in Contemporary Organizations (Wiley Management Classic). – М.: , 0. – 0 с.
    
14. Business Leaders for Excellence Ethics a, The Business Executives for Economic Jus. Not Just a Just Wage: A Conversation with Four Popes about the "Living" or "Family" Wage (Spirituality & Work). – М.: , 0. – 0 с.
    
15. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
    
16. D. Joel Whalen. I See What You Mean: Persuasive Business Communication. – М.: Sage Publications, 1995. – 280 с.
    
17. David L. Dotlich, James L. Noel. Action Learning : How the World's Top Companies are Re-Creating Their Leaders and Themselves (Jossey-Bass Business & Management Series). – М.: Jossey-Bass, 1998. – 240 с.
    
18. Maryann P. Feldman, Albert N. Link, Association for Public Policy Analysis and Management. Innovation Policy in the Knowledge-Based Economy (Economics of Science, Technology, and Innovation, V. 23). – М.: , 0. – 0 с.
    
19. Thomas W. Malone, Robert Laubacher, Michael S. Scott Morton, Michael S. Scott Morton, Sloan School of Management. Inventing the Organizations of the 21st Century. – М.: , 0. – 0 с.
    
20. Justin Greenwood, Ernst & Young Association Management. The Effectiveness of Eu Business Associations. – М.: , 0. – 0 с.
    
21. Marlene Caroselli. The Business Ethics Activity Book: 50 Exercises for Promoting Integrity at Work. – М.: , 0. – 0 с.
    
22. Society for Human Resource Management, Society for Human Resource Management. Workplace Forecast: A Strategic Outlook 2002-2003. – М.: , 0. – 0 с.
    
23. Society for Human Resource Management, Society for Human Resource Management. 2002 Workplace Demographic Trends Survey. – М.: , 0. – 0 с.
    
24. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
    
25. Shawn Smith & Rebecca Mazin. The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals. – М.: AMACOM/American Management Association, 2004. – 256 с.
    
26. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
    
27. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
    
28. Gene Tyndall, Christopher Gopal, Wolfgang Partsch, John Kamauff. Supercharging Supply Chains: New Ways to Increase Value Through Global Operational Excellence. – М.: , 0. – 0 с.
    
29. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
30. Thomas F. Wallace. Customer-Driven Strategy: Winning Through Operational Excellence. – М.: , 0. – 0 с.
    
31. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
    
32. Keki R. Bhote, Keki Bhote. Power of Ultimate Six Sigma(r), The: Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total. – М.: , 0. – 0 с.
    
33. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
    
34. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
    
35. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
    
36. Tony Bush, Les Bell, Tony Principles of Educational Management Bush. The Principles and Practice of Educational Management (Educational Management Research Series). – М.: , 0. – 0 с.
    
37. Bob Donath, Joe Mazel, Cindy Dubin, Perry Patterson, Institute of Management & Administration. The IOMA Handbook of Logistics and Inventory Management. – М.: , 0. – 0 с.
    
38. Mordechai E. Kreinin, Institute of International Economics and Management. Contemporary Issues in Commercial Policy. – М.: , 0. – 0 с.
    
39. Euro-Asia Management Studies Association Conference 2001 Free univers, Sierk Horn. Asia and Europe in the New Global System: Intercultural Cooperation and Competition Scenarios. – М.: , 0. – 0 с.
    
40. I Conference on Water Resources Planning and Management 1998 Chicago, William Whipple, United States Army Corps of Engineers, United States Environmental Protection Agency, American Water Resources Association, Conference on environme. Coordination: Water Resources and Environment : Proceedings of Special Session of Asce's 25th Annual Conference on Water Resources Planning and Management and the. – М.: , 0. – 0 с.
    
41. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с.
    
42. Committee on Prospects and Opportunities for Sustainable Management Of, National Research Council. Forested Landscapes in Perspective: Prospects and Opportunities for Sustainable Management of America's Nonfederal Forests (Agriculture). – М.: , 0. – 0 с.
    
43. Frederick C. Militello, Jr., Frederick C. Militello, Mark Tocchet, Publications Manager Rhona L. Ferling. Reassessing Corporate Banking Relationships: Issues, Practices & New Directions #09803. – М.: , 0. – 0 с.
    
44. Mike Wright, Centre for Management Buy-Out Research, Ken Robbie. Management Buy-Outs and Venture Capital : Into the Next Millennium. – М.: , 0. – 0 с.
    
45. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
46. Michael J. Earl, Oxford Institute of Information Management, Pa Consulting Group. Information Management: The Organizational Dimension. – М.: , 0. – 0 с.
    
47. Jens O. Riis, Riitta Smeds, Rik Van Landeghem, Ifip Tc5, Wg 5.7 Special Interest Group on Integrated Production Manage, European Group of University Teachers for Industrial Management. Games in Operations Management. – М.: , 0. – 0 с.
    
48. Information Resources Management Association. International Conference, Mehdi Khosrowpour. Managing Information Technology Resources in Organizations in the Next Millennium: 1999 Information Resources Management Association International Conference, Hershey, Pa, Usa, May 16-19, 1999. – М.: , 0. – 0 с.
    
49. Maryann F. Fralic, AONE Series, AONE Management Series, Maryann F. Fralic. Staffing Management and Methods: Tools and Techniques for Nurse Leaders. – М.: , 0. – 0 с.
    
50. Bala Chakravarthy, Buenter Mueller-Stewens, Peter Lorange, Christoph Lechner, Strategic Management Society. Strategy Process: Shaping the Contours of the Field (Strategic Management Society). – М.: , 0. – 0 с.
    
51. The Management Center, Leyna Bernstein, Leyna Bernstein. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series). – М.: , 0. – 0 с.
    
52. Richard E. Mallory. Management Strategy: Creating Excellent Organizations. – М.: , 0. – 0 с.
    
53. Thomas W. Malone, Robert Laubacher, Michael S. Scott Morton, Sloan School of Management. Inventing the Organizations of the 21st Century. – М.: , 0. – 0 с.
    
54. Carolyn Nilson, American Management Association. The AMA Trainers' Activity Book: A Selection of the Best Learning Exercises from the World's Premiere Training Organization. – М.: , 0. – 0 с.
    
55. Frederick Newell, Seth Godin. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship. – М.: , 0. – 0 с.
    
56. Sarah Cook. Customer Care Excellence: How to Create an Effective Customer Focus (Professional Paperbacks). – М.: , 0. – 0 с.
    
57. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с.
    
58. Terry R. Bacon, Terry Bacon, Terry R., Ph.D. Bacon. Selling to Major Accounts: Tools, Techniques, and Practical Solutions for the Sales Manager. – М.: , 0. – 0 с.
    
59. Mike Faulkner. Customer Management Excellence. – М.: , 0. – 0 с.
    
60. George G. Kaufman, G. G. Kaufman, Western Economic Association, European Financial Management Association. Asset Price Bubbles: Implications Monetary and Regulatory Policies. – М.: , 0. – 0 с.
    
61. Michael C. Thomsett, American Management Association. The Landlord's Financial Tool Kit. – М.: , 0. – 0 с.
    
62. Marilyn Manning, Carolyn Professional Excellence for Secretaries Barnes. Professionalism in the Office: Proven Techniques for Administrators, Secretaries, and Coordinators (Crisp 50-Minute Book). – М.: , 0. – 0 с.
    
63. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
    
64. Society for Human Resource Management. SHRM 2004-2005 Workplace Forecast : A Strategic Outlook (SHRM Surveys series). – М.: , 2005. – 0 с.
    
65. Office of Management and Budget (U.S.). Budget of the United States Government, Fiscal Year 2004. – М.: , 2003. – 0 с.
    
66. Office of Management and Budget (U.S.). Budget of the United States Government, Fiscal Year 2005: Historical Tables (Historical Tables Budget of the United States Government). – М.: , 2004. – 0 с.
    
67. Society for Human Resource Management. SHRM Generational Differences Survey Report : A Study by the Society for Human Resource Management (SHRM Surveys series). – М.: , 2005. – 0 с.
    
68. Institute of Management and Administrati. Cost Reduction and Control Best Practices : The Best Ways for a Financial Manager to Save Money (Wiley Best Practices). – М.: , 2005. – 0 с.
    
69. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с.
    
70. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
71. John J. Murphy. Converting Customer Value : From Retention to Profit. – М.: , 2005. – 0 с.
    
72. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
73. Society for Human Resource Management. Employer Incentives for Hiring Individuals with Disabilities. – М.: , 2004. – 0 с.
    
74. The Society for Human Resource Management. The Essentials Of Negotiation (Business Literacy for Hr Professionals). – М.: , 2005. – 0 с.
    
75. Courtland L. Bovee. Excellence in Business. – М.: , 2004. – 0 с.
    
76. Christoph H. Loch. Industrial Excellence : Management Quality in Manufacturing. – М.: , 2003. – 0 с.
    
77. Daniel Farb. Powerful Pharmaceutical Sales: Complete Guide to Sales Procedures and Techniques for Pharmaceutical Sales Representatives in the Hospital and in Medical ... HIPAA, Sexual Harassment, and Compliance. – М.: , 2004. – 0 с.
    
78. Daniel Farb. Powerful Pharmaceutical Sales Manual and CD: Complete Guide to Sales Procedures and Techniques for Pharmaceutical Sales Representatives in the Hospital ... HIPAA, Sexual Harassment, and Compliance. – М.: , 2004. – 0 с.
    
79. Susan Postnikoff. Powerful Medical Device Sales. – М.: , 2005. – 0 с.
    
80. Society for Human Resource Management. SHRM Employer-Sponsored Investment Advice Survey : A Study by the Society for Human Resource Management, Employee Benefit Research Institute and WorldatWork (SHRM Surveys series). – М.: , 2005. – 0 с.
    
81. Society for Human Resource Management. 2003 Business Ethics Survey. – М.: , 2004. – 0 с.
    
82. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с.
    
83. Society for Human Resource Management. The Aging Workforce: The Reality of the Impact of Older Workers and Eldercare in the Workplace. – М.: , 2007. – 12 с.
    
84. D. C. ?) Public Pension Fund Management Conference 2003 (Washington, PUBLIC PENSION FUND MANAGEMENT. Public Pension Fund Management. – М.: , 2004. – 316 с.
    
85. Business Process Management Group. In Search Of BPM Excellence: Straight From The Thought Leaders. – М.: , 2005. – 224 с.
    
86. NML (Nonprofit Management & Leadership). Nonprofit Management & Leadership, No. 4, Summer 2006 (J-B NML Single Issue Nonprofit Management & Leadership). – М.: , 2006. – 144 с.
    
87. Eugene S. Schneller, Larry R. Smeltzer. Strategic Management of the Health Care Supply Chain. – М.: , 2006. – 328 с.
    
88. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
89. Professional Convention Management Association. Professional Meeting Management: Comprehensive Strategies for Meetings, Conventions and Events: Pf Bound Version. – М.: , 2006. – 0 с.
    
90. Project Management Institute. Practice Standard for Work Breakdown Structures. – М.: , 2006. – 111 с.
    
91. Society for Human Resource Management. 2005 Workplace Diversity Practices Survey Report: A Study by the Society for Human Resource Management. – М.: , 2007. – 30 с.
    
92. Society for Human Resource Management. SHRM Job Satisfaction Series: 2006 Job Satisfaction (Shrm Job Satisfaction Series). – М.: , 2007. – 57 с.
    
93. Professional Risk Manager's International Association (PRMIA). The Professional Risk Managers' Guide to Financial Theory and Application (Primia Risk Management). – М.: , 2007. – 400 с.
    
94. Professional Risk Manager's International Association (PRMIA). The Professional Risk Managers' Guide to Financial Markets (Prmia Risk Management Series). – М.: , 2007. – 400 с.
    
95. Professional Risk Manager's International Association (PRMIA). The Professional Risk Manager's Guide to Financial Instruments (Prmia Risk Management Series). – М.: , 2007. – 400 с.
    
96. Professional Risk Manager's International Association (PRMIA). The Professional Risk Managers' Guide to the Energy Market (Prmia Risk Management Series). – М.: , 2007. – 400 с.
    
97. Bud Labitan. The Four Filters Invention of Warren Buffett and Charlie Munger. – М.: , 2008. – 148 с.
    
98. David Frederick Ross. The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (Series on Resource Management). – М.: , 2008. – 304 с.
    
99. AHA Health Data Management Group. Estimated Useful Lives of Depreciable Hospital Assets Revised 2008 Edition (Estimated Useful Lives of Depreciable Hospital Assets). – М.: , 2008. – 76 с.
    
100. The Editors of Community Association Management Insider. Community Association Management Answer Book. – М.: , 2008. – 171 с.
     
101. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с.
     
102. Robert J. Trent. End-to-End Lean Management: A Guide to Complete Supply Chain Improvement. – М.: , 2008. – 320 с.
     
103. Project Management Institute. PMBOK Guide: Official Arabic Translation (Arabic Edition). – М.: , 2010. – 461 с.
     
104. Eric S. Norman. Work Breakdown Structures. – М.: , 2008. – 304 с.
     
105. Peter F. Drucker Foundation for Nonprofit Management. Meeting the Collaboration Challenge Workbook. – М.: , 2002. – 96 с.
     
106. John Walkenbach. Excel VBA Programming for Dummies. – М.: Wiley Publishing, Inc, 2010. – 408 с.
     
107. Peter F. Drucker Foundation for Nonprofit Management. The Drucker Foundation Self–Assessment Tool. – М.: , 1998. – 80 с.
     
108. NEBS Management. Caring for the Customer SS3. – М.: , 2010. – 96 с.
     
109. NEBS Management. Making and Taking Decisions SS3. – М.: , 2010. – 96 с.
     
110. NEBS Management. Super Series CD: An Electronic Resource to Complement Super Series. – М.: , 2010. – 0 с.
     
111. Peter F. Drucker Foundation for Nonprofit Management. The Drucker Foundation Self–Assessment Tool Process Guide. – М.: , 1998. – 176 с.
     
112. Peter F. Drucker Foundation for Nonprofit Management. Adventures of a Bystander. – М.: , 1998. – 352 с.
     
113. Peter F. Drucker Foundation for Nonprofit Management. Meeting the Collaboration Challenge. – М.: , 2002. – 0 с.
     
114. Custom. Publishing Cd–Rom D1 (WSE). – М.: , 1996. – 0 с.
     
115. Stuart Emmett. Excellence in Warehouse Management: How to Minimise Costs and Maximise Value. – М.: John Wiley and Sons, Ltd, 2005. – 314 с.
     
116. Goldman Sachs Asset Management. The Architecture of Wealth. – М.: , 2012. – 208 с.
     
117. Wiley/Custom. (WCS)Design User Interface ACS 367. – М.: , 2010. – 20 с.
     
118. Institute of Management and Administration (IOMA). Controller?s Report 2001 Yearbook. – М.: , 2001. – 320 с.
     
119. PricewaterhouseCoopers Financial & Cost Management Team. Cfo. – М.: , 1997. – 312 с.
     
120. Institute of Management and Administration (IOMA). Controller?s Report Yearbook. – М.: , 2002. – 320 с.
     
121. The Faculty of Thunderbird, The American Graduate School of International Management. Thunderbird on Global Business Strategy. – М.: , 2000. – 362 с.
     
122. Institute of Management and Administration (IOMA). Cost Reduction and Control Best Practices. – М.: , 2005. – 544 с.
     
123. (NACM) National Association of Credit Management. Manual of Credit and Commercial Laws. – М.: , 1999. – 1264 с.
     
124. Custom Gruetzne. Custom Alzheimer?s – The Complete Guide for Families & Loved Ones. – М.: , 1998. – 320 с.
     
125. Crm At The Speed Of Light, Fourth Edition. – М.: , 2011. – 698 с.
     
126. Succeeding In The Project Management Jungle. – М.: , 2011. – 272 с.
     
127. Excel VBA Programming For Dummies, 3rd Edition. – М.: , 2013. – 408 с.
     
128. Mohab Mangoud,Raed Abd-Alhameed and Peter Excell. NUMERICAL ELECTROMAGNETICS FOR PERSONAL DOSIMETRY OF CELLULAR PHONES. – М.: LAP Lambert Academic Publishing, 2010. – 360 с.
     
129. Mekane Yesus Management and Leadership College (MY-MLC) in Collaboration with Norwegian Church Aid. Old Beyond Imaginings. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
     
130. Laszlo Berenyi. Fundamentals of Quality Management. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
131. Suriya Murthi,Mahalakshmi V. and Karthik R. Global Practices of Financial Services. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
132. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
133. Silvia Vianello. Online Consumer Behavior in Social Media. – М.: LAP Lambert Academic Publishing, 2010. – 284 с.
     
134. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
     
135. Rudenko Marina. Actual issues of the development of entrepreneurships in Russia. – М.: LAP Lambert Academic Publishing, 2011. – 128 с.
     
136. Jiangning Zhao. MERGER/ACQUISITION AND STRATEGY. – М.: LAP Lambert Academic Publishing, 2009. – 260 с.
     
137. Samsul Islam. Application of Artificial Intelligence to Assess Credit Risk. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
138. Zvinaiye Chimbadzwa. Implementing a code of conduct in institutions of higher learning. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     
139. Asha Alexander. Developmental Climate and Professional Excellence. – М.: LAP Lambert Academic Publishing, 2014. – 128 с.
     
140. Bill Chiaravalle,Barbara Findlay Schenck. Branding For Dummies. – М.: , 2015. –  с.
     

Лучшие результаты

Дополнительные результаты

1. Технологии организации решения финансово-экономических задач в табличном процессоре EXCEL. Л. Еремин, "Финансовая газета. Региональный выпуск", № 19, 20, май 2006.
2. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
3. Excel на службе у бухгалтера. А. Попов, "Расчет", № 6, июнь 2005.
4. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
5. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
6. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
7. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
8. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
9. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
10. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
11. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
12. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
13. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
14. Выбор наиболее подходящего кандидата с помощью средств MS Excel. М.  Гусарова, И. Решетникова, "Кадровик. Рекрутинг для кадровика", N 12, декабрь 2010 г.
15. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
16. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
17. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
18. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.