Результаты поиска

Лучшие результаты

1. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
   

Дополнительные результаты

1. Basit Aziz. Improving Project Management with Lean Thinking: Integrating Lean in Project Processes. – М.: , 2012. – 104 с.
   
2. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
3. Trends in U.s. Services Trade (Trade Issues, Policies, and Laws). – М.: , 2012. – 0 с.
   
4. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
   
5. Brett Johnson. Supervising in the Public Service: A handbook for success. – М.: , 2012. – 126 с.
   
6. Birgitte Andersen, Jeremy Howells, Richard Hull, Ian Miles, Joanne Roberts. Knowledge and Innovation in the New Service Economy. – М.: , 0. – 0 с.
   
7. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
   
8. Arthur R Couvillon. System for Advancement in the Fire Service. – М.: , 0. – 0 с.
   
9. Michael A. Crew, Paul R. Kleindorfer, Calif Bi-Annual Conference on Postal Delivery Services 1996 Monterey. Managing Change in the Postal and Delivery Industries (Topics in Regulatory Economics and Policy Series, No. 25). – М.: , 0. – 0 с.
   
10. Peter Wyatt, Martin Ralphs. GIS in Land and Property Management. – М.: , 0. – 0 с.
    
11. Robert G. Stemper. Service Selling : A Guide to Increasing Sales and Profits in Consumer Financial Services. – М.: , 0. – 0 с.
    
12. Marian Fatout, Steven R. Rose. Task Groups in the Social Services (Sage Sourcebooks for the Human Services Series, Vol 30). – М.: , 0. – 0 с.
    
13. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
14. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с.
    
15. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с.
    
16. William C. Johnson. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition. – М.: , 2004. – 0 с.
    
17. Peter Wyatt. GIS in Land and Property Management. – М.: , 2003. – 0 с.
    
18. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
    
19. D.N.P. Murthy. Warranty Management and Product Manufacture (Springer Series in Reliability Engineering). – М.: , 2005. – 0 с.
    
20. Douglas Robert Brown, Lora Arduser. The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry. – М.: , 2005. – 600 с.
    
21. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с.
    
22. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
23. Jay Ramanathan, Rajiv Ramnath. Co-engineering Applications and Adaptive Business Technologies in Practice: Enterprise Service Ontologies, Models, and Frameworks (Advances in Information Resources Management). – М.: , 2009. – 426 с.
    
24. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с.
    
25. Mahlet Tsegay. Assessment of Customer Satisfaction in Women's Beauty Salon: Identifying factors that affect customer satisfaction level in women's beauty salon and evaluate ... relative importance of each of the factors. – М.: , 2010. – 84 с.
    
26. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
27. Karen Beamish. CIM Revision Cards: Customer Communications in Marketing 05/06. – М.: , 2010. – 0 с.
    
28. Gill Wood. CIM Coursebook 01/02 Customer Communications in Marketing. – М.: , 2010. – 216 с.
    
29. Bill Self. Customer Satisfaction Measurement for ISO 9000: 2000. – М.: , 2010. – 176 с.
    
30. Insoo Kim Berg. Building Solutions in Child Protective Services. – М.: , 2000. – 326 с.
    
31. Michael R. Van Hentenryck. Van Hentenryck: Constraint Satisfaction In Logic Programming. – М.: , 1989. – 0 с.
    
32. Ralph R. Pisani. Investing in Land. – М.: , 1991. – 236 с.
    
33. JA PECHMAN. Pechman Economics In The ?public Service? – Papers In Honor Of Walter W. Heller. – М.: , 1982. – 254 с.
    
34. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
    
35. Spicers Centre for Europe. Opportunities in European Financial Services. – М.: , 1990. – 246 с.
    
36. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
37. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
38. Bill Lehane. Interculturalism in Irish Public Service Broadcasting. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
    
39. Kaba Merga,Ranjan S. Karippai and Teklu Tesfaye. Gender Disparity in Agricultural Extension Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
40. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
41. Jane Scanlon. Sustainability Governance in the Delivery Phase of Infrastructure. – М.: LAP Lambert Academic Publishing, 2012. – 456 с.
    
42. Dominic Mulenga Mukuka. Policy Challenges in Delivering Water Services. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
    
43. Sabornee Karmakar and Kishor Adhikari. Body Image on Sexuality and Marital Satisfaction in women. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
44. Idda Lyatonga Sway. The Failure of Public Private Partnerships in Water Delivery Services. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    
45. Fidelis Folifac. Knowledge Management and Collaborative Action in Water Delivery. – М.: Scholars' Press, 2013. – 212 с.
    
46. Selina Mkony. Capacity Development in the Public Service of Tanzania. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
47. Jessica Iacobbe. E-government in Finland and the innovation in Public Administration. – М.: LAP Lambert Academic Publishing, 2012. – 308 с.
    
48. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
    
49. Subas Chandra Dinda. A Review & Research On Natural Excipients In Drug Delivery. – М.: Scholars' Press, 2013. – 372 с.
    
50. Shan Mohanan. Caesalpinia sappan Galactomannan- A Herbal Excipient in Drug Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
    
51. Sanaullah Panezai. Inter-district Variation in Health Care Services in Balochistan. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
52. Lucy Chigwenembe,Johanne Sundby and Viva Combs Thorsen. Dignity in maternal health service delevery. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
53. Amjad Al-Nasser. Measuring Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
54. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
55. Hammoda Abu-Odah,Khawla ElNems and Atta Al Jabary. Patients Satisfaction in Emergency Department- European Gaza Hospital. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
    
56. John Lazame Tindanbil. Supervised Delivery Services in Ghana. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
57. Rekha Rao,Sarita Khatkar and Nidhi Gahlian. Applications Of Niosomes In Drug Delivery. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
58. Deepak Nikam. Patient Satisfaction In Outpatient Department. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
    
59. Emmanuel Olu Megbelayin. Patients’ Satisfaction In A Low-income Economy. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
60. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
61. Mecha Aboma. Assessment of Quality of care in Family Planning services. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
62. Lyazat Naizabayeva and Aigerim Baikenova. IT management in the transport process. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
    
63. Kalimullah Khan. UX in mobile phones to ensure customer satisfaction and loyalty. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
64. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
65. Paul van Wingerden. Impact of Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
66. Omoneye OLASANMI. IT INNOVATIONS AND CUSTOMER SATISFACTION IN NIGERIAN BANKS. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
    
67. Govindaraj Veerakumaran and Ajitha Suresh. A Study on Customer Satisfaction in a Co-Operative Bank. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
    
68. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
69. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
70. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
71. Noor ul Ain Ilyas. Banking Behavior of Islamic Bank Customers. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
72. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
    
73. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
74. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
75. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
76. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
77. Upendra Singh Panwar. Customer Satisfaction Perceptive. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
    
78. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
79. Md. Abul Kalam Azad and Md. Waleed Ashraf. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
80. Eliya Kapalasa. Factors Influencing Customers’ Satisfaction In Beef. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
81. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
82. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
83. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
84. Abdul Rehman Shaikh. Employee Recognition & Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
85. Mesfin Abebe. Customer satisfaction on sisa card service:dashen bank (Ethiopia). – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
86. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
87. Mwawuganga Mwambota. Strategy Effects on Customer Satisfaction at Mombasa Water/Sewage Co. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
88. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
89. Alireza Miremadi and Pardis Mohajerani. Customer Satisfaction & Brand Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
    
90. Juhani Kuokkanen. Customer Satisfaction and Word-of-Mouth Behavior. – М.: LAP Lambert Academic Publishing, 2010. – 192 с.
    
91. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
92. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
93. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
94. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
95. Lauri Vuorensola. Collecting customer satisfaction data with web surveys. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
96. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
97. Aygul Isayeva. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
    
98. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
    
99. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
100. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
     
101. Linus Ivarsson,Alexander Nilsson and Torbjorn Rimfalt. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
102. Masood Ahmed. Customer Loyalty In Mobile Telecom Sector Of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
     
103. Elvier Kleijnen. The impact of personalization on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
104. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
     
105. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
106. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
107. Iveta Bendova. An Analysis of Customer Satisfaction in Food Retailing. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
108. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
109. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
110. Ashish Mathur. Measuring & Managing Customer Satisfaction In Non-star Accommodations. – М.: LAP Lambert Academic Publishing, 2012. – 316 с.
     
111. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
112. Rakesh Singh. Effective Customer Orientation in Salespeople: Evidences from India. – М.: LAP Lambert Academic Publishing, 2014. – 192 с.
     
113. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
     
114. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
115. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
     
116. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
     
117. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
118. Francis Omillo and Luke Ekisa. Managing Human Capital in County Government. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
119. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
120. Festus Aleruchi Nmegbu. Holistic Marketing Strategy and Customers' Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 324 с.
     
121. Abdullah Afzal,Tuba Nafees and Waheed Aftab Khan. Factors affecting customer satisfaction in fast food sector. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
     
122. Farzaneh Mola. Service Management. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
123. Desta Tesfaw Mebratu. Public Serves Delivery Reform and Customer Satisfaction in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
124. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
125. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
126. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
127. Kamelia Chaichi. Impact of Employee Training on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
128. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
129. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
     
130. Manoj Kumar. Measuring Customer Satisfaction -Text and Cases. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
131. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
132. Mary Afi Mensah. Leadership and Job Satisfaction in Higher Education. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
     
133. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
134. Vishal Shah. Customer Retention and Satisfaction in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
135. Jagjeet Kaur Saini. Bank of India: Products and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
136. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
137. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
138. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
139. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
140. Samson Mutsagondo. Customer Care and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Наши клиенты всегда получают правдивую информацию. интервью с М. Котляревской, директором KPG Education Land. "Управление персоналом", № 11, июнь 2005.
7. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
8. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
9. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
10. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
11. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
12. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
13. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
14. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
15. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
16. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.