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Результаты поиска Лучшие результаты Melody R. Green. Resolve Customer Complaints. – М.: , 0. – 0 с. Wendy Leebov. Resolving Complaints for Professionals in Health Care. – М.: , 0. – 0 с. T. Scott Gross. When Customers Talk... Turn What They Tell You into Sales. – М.: , 2004. – 0 с. Дополнительные результаты Diana LaSalle, Terry A. Britton. Priceless: Turning Ordinary Products into Extraordinary Experiences. – М.: Harvard Business School Press, 2002. – 208 с. Gerald Zaltman. How Customers Think: Essential Insights into the Mind of the Market. – М.: Harvard Business School Press, 2003. – 352 с. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с. William R. Cline. Resolving the European Debt Crisis. – М.: , 2012. – 293 с. Jim Newell. Using Online Marketing Tools...To Market Your Offline Business: 4 Essential Tools To Help You Find New Customers and Retain Your Existing One's Longer. – М.: , 2012. – 100 с. mike logan. Creating Happy Customers for Life. – М.: , 2012. – 194 с. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с. R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с. Paul R. Timm. 50 Powerful Ideas You can Use to Keep Your Customers: 3rd Edition. – М.: , 2012. – 184 с. Terry Lydon, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization. – М.: , 2012. – 114 с. Michael Hinshaw, Bruce Kasanoff. Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How To Be One of Them. – М.: , 2012. – 200 с. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с. Heike Lober. Corporate Management, Corporate Social Responsibility and Customers: An Empirical Investigation. – М.: , 2012. – 164 с. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с. Laurence Vincent. Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty. – М.: , 2012. – 257 с. Mr Otoabasi Umonting. How To Use Freebies To Connect With Your Customers And Grow Your Business: What Giving Can Do For You And Your Business (Volume 74). – М.: , 2012. – 86 с. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с. Logan Loomis. Both Sides Win! 3 Secrets for Success in Customer Negotiation. – М.: , 2012. – 104 с. Janelle Barlow. A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2012. – 480 с. Customer-Oriented Global Supply Chains: Concepts for Effective Management. – М.: , 2012. – 432 с. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с. Key Account Management: Learning Form Supplier & Customer Perspectives. – М.: , 0. – 0 с. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с. Thomas Lundqvist. Law of sales - how to get the customer to buy. – М.: , 2012. – 146 с. Jerry Acuff, Wally Wood. The Relationship Edge in Business : Connecting with Customers and Colleagues When It Counts. – М.: , 2004. – 0 с. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с. Roger J. Dow. Turned On : Eight Vital Insights to Energize Your People, Customers, and Profits. – М.: , 0. – 0 с. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с. Ken Smith. Pay Attention! I'm Your Customer ... and the Reason You're in Business. – М.: , 0. – 0 с. Myra Warren Isenhart, Michael Spangle, Michael L Spangle. Collaborative Approaches to Resolving Conflict. – М.: , 0. – 0 с. Phyllis Beck Kritek. Negotiating at an Uneven Table : Developing Moral Courage in Resolving Our Conflicts. – М.: , 0. – 0 с. Theodore W. Kheel. The Keys to Conflict Resolution: Proven Methods of Resolving Disputes Voluntarily. – М.: , 0. – 0 с. Michael Beer, Nitin Nohria, Resolving the Tension between Theory E, O of Change By Michael Beer, Nitin Nohria. Breaking the Code of Change. – М.: , 0. – 0 с. Will McWhinney. Creating Paths of Change: Managing Issues and Resolving Problems in Organizations. – М.: , 0. – 0 с. Edwin T., Jr. Crego, Peter D. Schiffrin. Customer-Centered Reengineering: Remapping for Total Customer Value. – М.: , 0. – 0 с. Bala V. Balachandran, S. Ramu Thiagarajan. Reengineering Revisited. – М.: , 0. – 0 с. David C. Swaddling, Charles Phd Miller. Customer Power : How to Grow Sales and Profits in a Customer-Driven Marketplace. – М.: , 0. – 0 с. Matthias Holweg, Frits K. Pil. The Second Century: Reconnecting Customer and Value Chain through Build-to-Order; Moving beyond Mass and Lean Production in the Auto Industry. – М.: , 0. – 0 с. Kelly Tian, Bill Keep. Customer Fraud and Business Responses : Let the Marketer Beware. – М.: , 0. – 0 с. Steven L. Katz. Lion Taming: Working Successfully with Leaders, Bosses, and Other Tough Customers. – М.: , 0. – 0 с. Paul D. Tieger, Barbara Barron-Tieger. The Art of SpeedReading People: How to Size People Up and Speak Their Language. – М.: Little, Brown and Company, 1999. – 224 с. Roz Usheroff, Roz Usheroff. Customize Your Career: How to Develop a Winning Strategy to Move Up, Move Ahead, or Move On. – М.: , 0. – 0 с. Janelle Barlow, Claus Moller. A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool. – М.: , 0. – 0 с. Wayne C. Burkan. Wide-Angle Vision: Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees. – М.: , 0. – 0 с. B. Joseph Pine. Mass Customization: The New Frontier in Business Competition. – М.: , 0. – 0 с. John McKean. Information Masters: Secrets of the Customer Race. – М.: , 0. – 0 с. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с. Sy Landau, Barbara Landau, Daryl Landau. From Conflict to Creativity: How Resolving Workplace Disagreements Can Inspire Innovation and Productivity. – М.: , 0. – 0 с. Svafa Gronfeldt. Customer Oriented Behaviour: The Nature, Impact and Development. – М.: , 0. – 0 с. Vivette Payne. The Team-Building Workshop. – М.: , 0. – 0 с. Gary S. Topchik. Managing Workplace Negativity. – М.: , 0. – 0 с. Lisa Guerin. Workplace Investigations: A Step-By-Step Guide. – М.: , 0. – 0 с. John Weeks. Unpopular Culture: The Ritual of Complaint in a British Bank. – М.: , 0. – 0 с. Pfeiffer & Company. Addressing Sexual Harassment in the Workplace, The Woman and the Sailor Activity. – М.: , 0. – 0 с. Pfeiffer & Company. Addressing Sexual Harassment in the Workplace, The Promotion Activity (Sexual Harrasment Series). – М.: , 0. – 0 с. Pfeiffer & Company. Addressing Sexual Harassment in the Workplace, Tina Carlan Activity (Sexual Harrassment). – М.: , 0. – 0 с. Marty Brounstein. Communicating Effectively for Dummies. – М.: , 0. – 0 с. Dianna Booher. Communicate With Confidence!. – М.: , 0. – 0 с. Sybil Evans, Sherry Suib Cohen. Hot Buttons: How to Resolve Conflict and Cool Everyone Down. – М.: , 0. – 0 с. Dianna Booher. Great Personal Letters for Busy People: 300 Ready-to-Use Letters for Every Occasion. – М.: , 0. – 0 с. James E. Lukaszewski, James M. Alexander. Corporate Activism on the Internet : Rogue Activist Web Sites. – М.: , 0. – 0 с. Judith E Fisher. The Phone Book: Telephone Skills for Business Success Student Text. – М.: , 0. – 0 с. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с. Stuart Bruchey. Transcultural Customization of International Training Programs (Transnational Business and Corporate Culture : Problems and Opportunities). – М.: , 0. – 0 с. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с. Dennis G. McCarthy. The Loyalty Link : How Loyal Employees Create Loyal Customers. – М.: , 0. – 0 с. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с. Robert Spector. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers. – М.: Perseus Books Group, 2003. – 304 с. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с. Ivy F. Hooks, Kristin A. Farry. Customer Centered Products: Creating Successful Products Through Smart Requirements Management. – М.: , 0. – 0 с. Thomas F. Wallace. Customer-Driven Strategy: Winning Through Operational Excellence. – М.: , 0. – 0 с. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с. Larry Wilson. Stop Selling, Start Partnering : The New Thinking About Finding and Keeping Customers. – М.: , 0. – 0 с. Stanley A. Brown. What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability. – М.: , 0. – 0 с. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с. Earl Naumann, Steven H. Hoisington. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. – М.: , 0. – 0 с. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с. Fred Wiersema. The New Market Leaders: Who's Winning and How in the Battle for Customers. – М.: , 0. – 0 с. Jan C. Salisbury, Bobbi Killian Dominick. Investigating Harassment and Discrimination Complaints: A Practical Guide. – М.: , 0. – 0 с. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с. Peter Vervest, Al Dunn. How to Win Customers in the Digital World: Total Action or Fatal Inaction. – М.: , 0. – 0 с. Jeffrey K. Pinto, Pekka Rouhiainen. Building Customer-Based Project Organizations. – М.: , 0. – 0 с. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с. John McKean, John McKean. Customers Are People: The Human Touch. – М.: , 0. – 0 с. Bill O'hanlon. Do One Thing Different: Ten Simple Ways to Change Your Life. – М.: Harper Paperbacks, 2000. – 224 с. Lee Hoffman. Salon Dialogue for Successful Results. – М.: , 0. – 0 с. Michael H. Lane. Customs Modernization and the International Trade Superhighway. – М.: , 0. – 0 с. Barbara Ashley Phillips. The Mediation Field Guide : Transcending Litigation and Resolving Conflicts in Your Business or Organization. – М.: , 0. – 0 с. Chris Maser. Resolving Environmental Conflict Towards Sustainable Community Development. – М.: , 0. – 0 с. Dr. Elaine Tatham, Chris Tatham, Dr. Jane Mobley. Customer Attitudes, Behavior, and the Impact of Communication Efforts. – М.: , 0. – 0 с. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с. M. Arthur Gillis. Technology For Bank Customers. – М.: , 0. – 0 с. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с. Fred Wiersema. The New Market Leaders: Who's Winning and How in the Battle for Customers. – М.: , 0. – 0 с. Alan S. Cleland, Albert V. Bruno. The Market Value Process : Bridging Customer & Shareholder Value (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с. Rebecca L., Csp, Cmc Morgan. Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.). – М.: , 0. – 0 с. Teresa Allen. Common Sense Service: Close Encounters on the Front Lines. – М.: , 0. – 0 с. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с. Ellen Phillips. Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results. – М.: , 0. – 0 с. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с. Melody R. Green. Resolve Customer Complaints. – М.: , 0. – 0 с. Wendy Leebov. Resolving Complaints for Professionals in Health Care. – М.: , 0. – 0 с. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с. T. Scott Gross. When Customers Talk... Turn What They Tell You into Sales. – М.: , 2004. – 0 с. Bernd Stauss. Complaint Management : The Heart of CRM. – М.: , 2005. – 0 с. Ferdinand F. Fournies. Why Customers Don't Do What You Want Them to Do : 24 Solutions to Common Selling Problems. – М.: , 2003. – 0 с. Janet Rubel. "101+ Complaint Letters That Get Results, 2E: Resolve Common Disputes Quickly and Easily". – М.: Sphinx Publishing, 2006. – 288 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с. Dr. Rick Brinkman, Dr. Rick Kirschner. Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer. – М.: , 2005. – 272 с. Tom Wong, Liz Kao. Salesforce.com For Dummies (For Dummies (Computer/Tech)). – М.: , 2008. – 372 с. Janelle Barlow, Claus Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2008. – 287 с. Custom. Publishing Cd–Rom D1 (WSE). – М.: , 1996. – 0 с. Wiley/Custom. (WCS)Design User Interface ACS 367. – М.: , 2010. – 20 с. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с. Custom Gruetzne. Custom Alzheimer?s – The Complete Guide for Families & Loved Ones. – М.: , 1998. – 320 с. Bill Stinnett. Think Like Your Customer: A Winning Strategy To Maximize Sales By Understanding And Influencing How And Why Your Customers Buy. – М.: McGraw-Hill, 2004. – 288 с. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с. The Social Customer: How Brands Can Use Social Crm To Acquire, Monetize, And Retain Fans, Friends, And Followers. – М.: , 2011. – 272 с. A Complaint Is A Gift. – М.: , 2011. – 250 с. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с. Lakhwinder Pal Singh,Arvind Bhardwaj and Anish Sachdeva. Productivity Improvement Measures and Performance of SMEs. – М.: LAP Lambert Academic Publishing, 2012. – 100 с. Deginet Wotango. Kambaata traditional dispute resolving mechanisms. – М.: LAP Lambert Academic Publishing, 2012. – 96 с. Mudassar Ali. Role of Information Technology in retaining customers. – М.: LAP Lambert Academic Publishing, 2013. – 72 с. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с. Ho-Kai Chan. Hotel Customer Needs, Satisfaction, and Loyalty Analysis of TWD. – М.: LAP Lambert Academic Publishing, 2012. – 116 с. Violet Marikopo-Machando. Customer Orientation as a basis for corporate growth. – М.: LAP Lambert Academic Publishing, 2014. – 168 с. Linus Ivarsson,Alexander Nilsson and Torbjorn Rimfalt. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 96 с. Faiza Sajjad and Shehla Amjad. TQM Practices and Organizational development. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Лучшие результаты Ничего не найдено Дополнительные результаты Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г. Образцы работ
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