Результаты поиска

Лучшие результаты

1. Pankaj Jain. Telecom Services: Key Trends & Customer Perception. – М.: Scholars' Press, 2013. – 192 с.
   

Дополнительные результаты

1. John Carroll. Effective Project Management in Easy Steps. – М.: , 2012. – 192 с.
   
2. Velu Raj Ramasamy. Funds management: A case of cooperative bank. – М.: , 2012. – 276 с.
   
3. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
4. Nouman Ahmed. After Effects of Brand Repositioning: A study to reveal the after effects of brand repositioning: critical study of Skoda Motors. – М.: , 2012. – 88 с.
   
5. S.C. Strother. Telecommunications Cost Management (Artech House Telecommunications Library). – М.: , 0. – 0 с.
   
6. Joseph P. Quinlan, Kathryn L. Stevens. 101 Trends Every Investor Should Know about the Global Economy. – М.: Contemporary Books (CB), 1998. – 240 с.
   
7. Gary M. Wederspahn. Intercultural Services: A Worldwide Buyer's Guide and Sourcebook (Managing Cultural Differences Series). – М.: , 0. – 0 с.
   
8. H. Val Peterson. Communication is the Key. – М.: , 0. – 0 с.
   
9. Claudyne Wilder, Jennifer Rotondo. Point, Click & Wow! (With CD-ROM). – М.: , 0. – 0 с.
   
10. Ron Zemke, Kristin Anderson. Delivering Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
11. Robert Spector. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers. – М.: Perseus Books Group, 2003. – 304 с.
    
12. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
    
13. Henry L. Diamond, Patrick F. Noonan, Lincoln Institute of Land Policy. Land Use in America. – М.: , 0. – 0 с.
    
14. Dr. Elaine Tatham, Chris Tatham, Dr. Jane Mobley. Customer Attitudes, Behavior, and the Impact of Communication Efforts. – М.: , 0. – 0 с.
    
15. Janet N. Abramovitz, Worldwatch Institute, United Nations Environment Programme. Vital Signs 2002: The Trends That Are Shaping Our Future (VITAL SIGNS). – М.: , 0. – 0 с.
    
16. Robert G. Stemper. Service Selling : A Guide to Increasing Sales and Profits in Consumer Financial Services. – М.: , 0. – 0 с.
    
17. Bob Froehlich, Suze Orman. Where the Money Is: How to Spot Key Trends to Make Investment Profits. – М.: , 0. – 0 с.
    
18. Lucy Bernholz. Creating Philanthropic Capital Markets : The Deliberate Evolution. – М.: , 0. – 0 с.
    
19. Jatinder N. D. Gupta, Sushil K. Sharma. Intelligent Enterprises of the 21st Century. – М.: , 0. – 0 с.
    
20. Getting Attention, Leading-Edge Lessons for Publicity and Marketing. – М.: , 0. – 0 с.
    
21. Anne Deering, Anne Murphy. The Partnering Imperative : Making Business Partnerships Work. – М.: , 0. – 0 с.
    
22. Shirley Roberts. Harness the Future: The 9 Keys to Emerging Consumer Behaviour. – М.: , 0. – 0 с.
    
23. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
24. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
25. Peter Hernon, John R. Whitman. Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries. – М.: , 0. – 0 с.
    
26. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
27. Ron Ricci, John Volkmann. Momentum: How Companies Become Unstoppable Market Forces. – М.: , 0. – 0 с.
    
28. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
29. John Alford Stevenson. Constructive Salesmanship: Principles and Practices. – М.: , 0. – 0 с.
    
30. Jatinder N. D. Gupta, S. K. Sharma. Intelligent Enterprises of the 21st Century. – М.: , 0. – 0 с.
    
31. Robert Johnston, Graham Clark. Service Operations Management: Improving Service Delivery. – М.: Prentice Hall, 2005. – 516 с.
    
32. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
33. B. Cotton. E-Selling (Sales). – М.: , 2003. – 0 с.
    
34. Archana Shukla. Designing Knowledge Management Architecture : How to Implement Successful Knowledge Management Programs. – М.: , 2003. – 0 с.
    
35. D.N.P. Murthy. Warranty Management and Product Manufacture (Springer Series in Reliability Engineering). – М.: , 2005. – 0 с.
    
36. Karl Hellman. The Customer Learning Curve : Creating Profits from Marketing Chaos. – М.: , 2003. – 0 с.
    
37. Ken Langdon. Account Management (Express Exec). – М.: , 2004. – 0 с.
    
38. Paul W. Farris, Neil T. Bendle, Phillip E. Pfeifer, David J. Reibstein. Marketing Metrics : 50+ Metrics Every Executive Should Master. – М.: Wharton School Publishing, 2006. – 368 с.
    
39. Entrepreneur Press. Start Your Own Wedding Consultant Business (Entrepreneur Start_up). – М.: , 2007. – 142 с.
    
40. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
    
41. Productivity Press. Improving Flow: Collected Practices And Cases (Insights on Implementation). – М.: , 2006. – 143 с.
    
42. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с.
    
43. Greg Stielstra. PyroMarketing: The Four-Step Strategy to Ignite Customer Evangelists and Keep Them for Life. – М.: , 2005. – 256 с.
    
44. Ken Blanchard, Jim Ballard, Fred Finch. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company. – М.: , 2004. – 208 с.
    
45. Steven M. Bragg. Outsourcing: A Guide to ... Selecting the Correct Business Unit ... Negotiating the Contract ... Maintaining Control of the Process. – М.: , 2006. – 400 с.
    
46. The Future of the International Monetary System. – М.: , 2005. – 365 с.
    
47. Worldwatch Institute. Vital Signs 2006-2007: The Trends that Are Shaping Our Future (Vital Signs). – М.: , 2006. – 144 с.
    
48. Adjiedj Bakas. Megatrends Europe: The Future of a Continent and Its Impact on the World. – М.: , 2006. – 288 с.
    
49. Peter Cheverton. Global Account Management: A Complete Action Kit of Tools and Techniques for Managing Key Global Customers. – М.: , 2008. – 256 с.
    
50. Robert Johnston, Graham Clark. Service Operations Management. – М.: Prentice Hall, 2008. – 552 с.
    
51. Michael H. Hugos. Business Agility: Sustainable Prosperity in a Relentlessly Competitive World (Microsoft Executive Leadership Series). – М.: , 2009. – 162 с.
    
52. Waldemar Karwowski. Introduction to Service Engineering. – М.: , 2010. – 672 с.
    
53. BHUVANES VEERAKUMARAN. SERVICE INNOVATION IN THE HOSPITALITY INDUSTRY: THE EFFECT OF SERVICE INNOVATION AND CUSTOMER CHOICE ON CUSTOMER VALUE IN THE HOSPITALITY INDYSTRY IN MALAYSIA. – М.: , 2010. – 80 с.
    
54. Wireless Network Traffic and Quality of Service Support: Trends and Standards (Premier Reference Source). – М.: , 2010. – 549 с.
    
55. Jeffrey F. Rayport, Bernard J. Jaworski. Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers. – М.: , 2005. – 262 с.
    
56. John G. Fisher. Sales Rewards and Incentives. – М.: Capstone Pub, 2003. – 116 с.
    
57. The Culinary Institute of America. Remarkable Service. – М.: , 2009. – 304 с.
    
58. Andrew Greasley. Operations Management. – М.: , 2009. – 584 с.
    
59. Omid Taebi,Hamza Aldabbas and Mary Clarkson. Designing for Usability or Aesthetics. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
60. Kityo Peter. Enhancement of Telecom Services in Rural Areas of India. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
61. Reza Sedaghati and Alireza Rajabi. Long-Term Electric Load Demand Forecasting and Modeling. – М.: LAP Lambert Academic Publishing, 2015. – 112 с.
    
62. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
63. nima mirzaei. Application of SPC to Control and Improve Quality. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
64. Alvin Lee. Service facility design, customer quality perceptions and facility use. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
    
65. Zulhan Othman and Mohd Salehuddin Mohd Zahari. Restaurant Service Delivery and Customer Patronization. – М.: LAP Lambert Academic Publishing, 2010. – 188 с.
    
66. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
67. Muralidhara B. Ramesh. Mobile Number Portability. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
68. Abdel Karim Fuad Kitana. An Assessment on the Services Provided by Sharjah University Libraries. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
    
69. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
70. Fanny Saruchera. Delivering Quality Service - A Pharmaceuticals Sector's Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
71. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
72. Nor Hashima Hashim. Switching intentions of Islamic banking customers. – М.: LAP Lambert Academic Publishing, 2013. – 248 с.
    
73. Manish Yadav. Telecom Disputes settlement in India. – М.: LAP Lambert Academic Publishing, 2013. – 196 с.
    
74. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с.
    
75. Victoria Yemi-Peters. Mobile Banking Security Services. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
    
76. Gustavo Santos,Djamel Sadock and Stenio Fernades. Video Streaming Optimization in ADSL Architecture. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
77. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
78. venkata bhaskar reddy mandala and sharat chandra marepalli. Cloud Computing Organizational Benfits. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
79. Nabaz Khayyat. Adoption of Mobile Telecommunication and its User Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
    
80. Asfaw Yilma Demisse. Customer Loyalty Risk Measurement for Manufacturing Products. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
    
81. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
82. Muhammed Zakir Hossain and Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
83. Li Xiangyu and Krit Jarinto. Service Is Power. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
    
84. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
85. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
86. Mohammednour Eltahir. Services Marketing Strategies. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
    
87. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
88. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
89. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
90. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
91. Zeleke Siraye. Customers’ adoption of electronic banking channels in Bahir Dar City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
92. Brian Seda and Margret Ulaka. Assessment of customer perception on mobile phone money transfer. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
    
93. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
94. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
95. Eappen Thiruvattal. B2B Services Marketing. – М.: LAP Lambert Academic Publishing, 2011. – 284 с.
    
96. Kudzanai Matowanyika,Norbert Hosho and Vimbanashe Musakanda. Customers' Perceptions Of Corporate Social Responsibility. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
    
97. Rohit Rajwanshi and Sanjeev Swami. Management of Next Generation Telecom Services in an Emerging Market. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
98. Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
99. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
100. Nan Kain. Burmese Shoppers Perception for Burmese Gems and Jewelry Products. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
     
101. Raj Shravanthi Andukuri and Ajjan N. Analysis of Customer Perception, Expectation and the Service Gap. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
     
102. R. Nithya. Customer Response towards Marketing of Packaged Drinking Water. – М.: Scholars' Press, 2014. – 160 с.
     
103. Suriya Murthi,Mahalakshmi V. and Karthik R. A Study on Customer Perception towards Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
104. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
105. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
106. Cassandra Olumese. A Case Study in Customer Perception. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
107. Pankaj Jain. Telecom Services: Key Trends & Customer Perception. – М.: Scholars' Press, 2013. – 192 с.
     
108. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
109. Anita Gupta. Rural Indians' Perceptions of Brands Based on Ethics in Advertising. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
110. Shoaib Ghani. Symbolizing Status. – М.: LAP Lambert Academic Publishing, 2012. – 200 с.
     
111. Nakul R. and . Mohan Kumar T. P. Study Of Consumer Behaviour Towards Reliance Trends. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
112. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
113. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
114. Joelle Harst. Restoring Service Failures. – М.: LAP Lambert Academic Publishing, 2011. – 152 с.
     
115. Afjal Hossain. Bank Service Marketing. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
116. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
117. Sujatha Palleti. Brand Loyalty and its antecedents. – М.: Scholars' Press, 2013. – 192 с.
     
118. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
119. T.S. Uma Rani and Natarajan Panchanatham. Customers' Perception towards Marketing Strategies of Commercial Banks. – М.: Scholars' Press, 2014. – 284 с.
     
120. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
121. V. Maha Lakshmi and M.G. Saravana Raj. Customer Perception about Value Added Services Rendered by Banks. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
     
122. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
     
123. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
124. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
     
125. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
     
126. VIKAS GAUTAM. A SEM Approach to Indian Mobile telecom Services Sector. – М.: LAP Lambert Academic Publishing, 2012. – 216 с.
     
127. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
128. Manda Rani. Evaluation of Customer Perception Process. – М.: LAP Lambert Academic Publishing, 2014. – 292 с.
     
129. Allan Ashok Kumar and Giang Chau Trinh. Breaking Uncertainties for Product Offerings. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
130. Wasihun Mohammed. Internal Service Climate and Empowerment Effect on Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
131. Robert Baden Ekuma. Strategies To Be Successful In Life. – М.: LAP Lambert Academic Publishing, 2012. – 304 с.
     
132. Mukta Srivastava,Syed Azher Ali and Gunjn Singh. Customer Perception and Buying Behavior w.r.t. In-Flight Shopping. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
     
133. Juan-Carlos Ferrer. Pricing Bundles of Products and Services in the High-Tech Industry. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
     
134. Swapna Bhargavi Gantasala,Prabhakar Venugopal Gantasala and Krishna Naik Chanda Naik Gari. SERVQUAL in RETAILING. – М.: LAP Lambert Academic Publishing, 2012. – 324 с.
     
135. Bharat Kukreti. Strategic Analysis of Recent Changes in Indian Telecom Sector. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
136. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
137. N. Kavitha. Banking Industry in the Global Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 228 с.
     
138. Charles Okioga. Challenges Facing Financial Institutions in Marketing their Products. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
139. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
140. Jack Mitchell. Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results. – М.: Hachette Book Group, 2015. – 318 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Оценка эффективности деятельности и формирование оплаты на основе системы KPI. Key Performance Indicators. Ю.Г. Одегов, Л.Р. Котова, "Нормирование и оплата труда в промышленности", N 2, 3, февраль, март 2011 г.
9. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
10. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
11. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.