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Результаты поиска Лучшие результаты Gerald Zaltman. How Customers Think: Essential Insights into the Mind of the Market. – М.: Harvard Business School Press, 2003. – 352 с. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с. Customer-Oriented Global Supply Chains: Concepts for Effective Management. – М.: , 2012. – 432 с. Damian Ryan, Calvin Jones. Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation. – М.: , 2012. – 297 с. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с. Key Account Management: Learning Form Supplier & Customer Perspectives. – М.: , 0. – 0 с. John M. Connor. Global Price Fixing: Our Customers are the Enemy. – М.: , 0. – 0 с. Steven L. Katz. Lion Taming: Working Successfully with Leaders, Bosses, and Other Tough Customers. – М.: , 0. – 0 с. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с. Dennis G. McCarthy. The Loyalty Link : How Loyal Employees Create Loyal Customers. – М.: , 0. – 0 с. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с. Ivy F. Hooks, Kristin A. Farry. Customer Centered Products: Creating Successful Products Through Smart Requirements Management. – М.: , 0. – 0 с. Robert B. Woodruff, Sarah F. Gardial. Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Blackwell Business Dimensions in Total Quality Series). – М.: , 0. – 0 с. Earl Naumann, Steven H. Hoisington. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. – М.: , 0. – 0 с. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с. Edmund B. Fitzgerald. Globalizing Customer Solutions: The Enlightened Confluence of Technology, Innovation, Trade, and Investment. – М.: , 0. – 0 с. Pamela Danziger. Why People Buy Things They Don't Need : Understanding and Predicting Consumer Behavior. – М.: , 0. – 0 с. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с. James D. Lenskold. Marketing ROI : The Path to Campaign, Customer, and Corporate Profitability. – М.: McGraw-Hill, 2003. – 256 с. Robert L. Jolles. Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force. – М.: Fireside, Simon & Schuster, 0. – 370 с. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с. Francois Dupuy. The Customer's Victory: From Corporation to Co-Operation. – М.: , 0. – 0 с. Roger Cartwright. Customer Relationships (Express Exec). – М.: , 0. – 0 с. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с. Phil Lempert. Being the Shopper: Understanding the Buyer's Choice. – М.: , 0. – 0 с. Steven M. Kates. Twenty Million New Customers: Understanding Gay Men's Consumer Behavior (Haworth Gay & Lesbian Studies). – М.: , 0. – 0 с. Regis McKenna. Real Time: Preparing for the Age of the Never Satistied Customer. – М.: , 0. – 0 с. David P. Snyder. How to Mind Read Your Customers. – М.: , 0. – 0 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с. Nancy J. Stephens, Bob Adams. Streetwise Customer Focused Selling: Understanding Customer Needs, Building Trust, and Delivering Solutions...the Smarter Path to Sales Success (Adams Streetwise...). – М.: , 0. – 0 с. Garry Mitchell. The Heart of the Sale: Making the Customer's Need to Buy the Key to Successful Selling. – М.: , 0. – 0 с. George Colombo. Capturing Customers.com. – М.: , 0. – 0 с. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с. E. J. Nijssen, Ruud T. Frambach, Edwin J. Nijssen. Marketing Strategy: Creating Customer Value Through Strategic Marketing Planning - A Management Approach. – М.: , 0. – 0 с. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с. Harry Washburn, Kim Wallace. Why People Don't Buy Things: Five Proven Steps to Connect with Your Customers and Dramatically Increase Your Sales. – М.: , 0. – 0 с. Gary Hawkins. Building the Customer Specific Retail Enterprise. – М.: , 0. – 0 с. Sally Dibb, Lyndon Simkin. Marketing Briefs: A Revision and Study Guide. – М.: , 0. – 0 с. Torsten H. Nilson. Customize the Brand : Make it more desirable and profitable. – М.: , 0. – 0 с. CIM Coursebook 02/03 Customer Communications in Marketing. – М.: , 0. – 0 с. David B. Wolfe, Robert Snyder. Ageless Marketing : Strategies for Reaching the Hearts and Minds of the New Customer Majority. – М.: , 0. – 0 с. Marcia Yudkin. Internet Marketing for Less Than $500 Year: How to Attract Customers and Clients Online Without Spending a Fortune. – М.: , 0. – 0 с. Eden Remme Watt, Don Denoncourt, Scott Lee, Bob Cancilla, Rick Stevens, Lynda Stickelmaier. Understanding e-business Application Integration. – М.: , 0. – 0 с. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с. Robert Craven. Customer Is King: How To Exceed Their Expectation (Virgin Business Guides). – М.: , 2005. – 0 с. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с. Ready to Use: Investor Rights Agreement for Venture Capital Deals - Contract Samples on CD-Rom That Can be Customized to Fit Your Needs (Ready to Use). – М.: , 2004. – 0 с. William J. Mckibbin. Isoquantal Capital Modulation: A Harmonic Modeling Approach to Understanding And Managing the Investment Decision. – М.: , 2005. – 0 с. Alexander A. P. Singha. Ready to Use: Venture Capital Term Sheets - Contract Samples on CD-Rom That Can be Customized to Fit Your Needs (Ready to Use). – М.: , 2004. – 0 с. Karl Hellman. The Customer Learning Curve : Creating Profits from Marketing Chaos. – М.: , 2003. – 0 с. Merlin Stone. Definitive Guide to Direct & Interactive Marketing: How to Select, Reach & Retain the Right Customers. – М.: , 2003. – 0 с. Glen Urban. Digital Marketing Strategy: Text and Cases. – М.: , 2003. – 0 с. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с. Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с. Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с. Greg Brue. Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization. – М.: McGraw-Hill, 2005. – 64 с. R. Passikoff. Predicting Market Success: New Ways to Measure Customer Loyalty and Engage Consumers With Your Brand. – М.: , 2006. – 256 с. Steve W. Martin. Heavy Hitter Selling: How Successful Salespeople Use Language and Intuition to Persuade Customers to Buy. – М.: , 2006. – 384 с. Delia Passi. Winning the Toughest Customer: The Essential Guide to Selling to Women. – М.: , 2006. – 176 с. Robyn Waters. The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next. – М.: , 2005. – 144 с. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с. Jeanette S. Martin and Lillian H. Chaney. Global Business Etiquette: A Guide to International Communication and Customs. – М.: Praeger Publishers, 2006. – 188 с. Brian Smith, Paul Raspin. Creating Market Insight: How firms create value from market understanding. – М.: , 2008. – 332 с. Joseph Michelli. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. – М.: McGraw-Hill, 2008. – 224 с. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с. Anja Scheske. Wu Xing Marketing: The Communicative System of Customer, Product,Provider, Brand, Market. – М.: , 2008. – 152 с. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с. Fatima Alinvi. Customers??? Preferences of Insurance Services: How Could Insurance Companies Enhance their Ability of Meeting the Constant Changes in Customers??? Preferences?. – М.: , 2008. – 98 с. Xiumei Liu. Understanding the Chinese Consumer. – М.: , 2008. – 78 с. Andrea M. Bassi. Modeling US Energy Policy with Threshold 21: Understanding Energy Issues and Informing the U.S. Energy Policy Debate with T21, an Integrated Dynamic Simulation Tool. – М.: , 2008. – 320 с. Leland Harden, Bob Heyman. Digital Engagement: Internet Marketing That Captures Customers and Builds Intense Brand Loyalty. – М.: , 2009. – 256 с. Linda Goodman, Michelle Helin. Why Customers Really Buy: Uncovering the Emotional Triggers That Drive Sales. – М.: , 2009. – 256 с. Larry Weber. Marketing to the Social Web: How Digital Customer Communities Build Your Business. – М.: , 2009. – 272 с. John N. Brennan. Consultive Selling: Close more sales, build trust and improve customer loyalty through consultative sales processes and skills. – М.: , 2009. – 184 с. Ray Donnelly. CIM Coursebook: Delivering Customer Value through Marketing. – М.: , 2009. – 286 с. Gerard Tierney. The Public Perception of Auctioneers: The importance of understanding your target market. – М.: , 2010. – 88 с. Henry Crouch. A Complete View of the British Customs: Containing the Rates of Merchandize, with the Total Net Duties to Be Paid Inwards, Outwards, and Coastwise, and ... Tho the Twentieth Part of a Penny, Volume 2. – М.: , 2010. – 414 с. Thomas Wright. Some Habits and Customs of the Working Classes. – М.: , 2010. – 296 с. Ann Thomas, Jill Applegate. Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback. – М.: , 2010. – 224 с. Robin Lent, Genevieve Tour. Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale. – М.: Wiley, 2009. – 176 с. The Power Of Real-Time Social Media Marketing: How To Attract And Retain Customers And Grow The Bottom Line In The Globally Connected World. – М.: , 2011. – 272 с. Parallax. Programming and Customizing the Multicore Propeller Microcontroller: The Official Guide. – М.: , 2010. – 496 с. Gordon S. Linoff. Data Analysis Using SQL and Excel®. – М.: , 2007. – 744 с. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с. Sheri Koones. Prefabulous + Sustainable: Building and Customizing an Affordable, Energy-Efficient Home. – М.: , 2010. – 240 с. Chris Rice. Understanding Customers. – М.: , 2010. – 414 с. Bill Stinnett. Think Like Your Customer: A Winning Strategy To Maximize Sales By Understanding And Influencing How And Why Your Customers Buy. – М.: McGraw-Hill, 2004. – 288 с. Programming And Customizing The Pic Microcontroller. – М.: , 2011. – 1263 с. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с. The Mind Of The Customer. – М.: , 2011. – 304 с. Programming And Customizing The Multicore Propeller Microcontroller: The Official Guide. – М.: , 2011. – 496 с. The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company. – М.: , 2011. – 224 с. The Social Customer: How Brands Can Use Social Crm To Acquire, Monetize, And Retain Fans, Friends, And Followers. – М.: , 2011. – 272 с. Buy Me! New Ways To Get Customers To Choose Your Product And Ignore The Rest. – М.: , 2011. – 224 с. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с. MORSE. DISCOVERING THE SERVICE IMPERATIVE: HOW UNDERSTANDING YOUR CUSTOMERS CAN SAVE YOUR BUSINESS. – М.: , 2014. – с. Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith. Value Proposition Design: How to Create Products and Services Customers Want. – М.: John Wiley and Sons, Ltd, 2014. – 320 с. Nattapong Kongprasert. A Methodology for the Integrated Design of Customer Goods. – М.: LAP Lambert Academic Publishing, 2012. – 176 с. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с. Roberta Parisi. Customers’ Attitude Towards Natural Cosmetic Products. – М.: LAP Lambert Academic Publishing, 2012. – 56 с. Amjad Al-Nasser. Measuring Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 116 с. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с. Salar Habibi,Mohammad Reza Amin-Naseri and Moez Limayem. Understanding The Use of Technology-Based Self Service. – М.: LAP Lambert Academic Publishing, 2009. – 136 с. Rekha Attri. Customer Based Brand Equity of Oil Marketing Companies in India. – М.: LAP Lambert Academic Publishing, 2012. – 304 с. Noor ul Ain Ilyas. Banking Behavior of Islamic Bank Customers. – М.: LAP Lambert Academic Publishing, 2011. – 108 с. Abduljalil Sarli and Rohaizat Baharun. The Position of Psychographic Variables on Target Market. – М.: LAP Lambert Academic Publishing, 2011. – 84 с. Mahshid Lonbani. Influencing Factors for Customers to Adopt Online Shopping. – М.: LAP Lambert Academic Publishing, 2013. – 140 с. Khaliq Ahmad and Mohammed Gulamali Rustam. Islamic Bank Customers. – М.: LAP Lambert Academic Publishing, 2011. – 100 с. Nadav Goldschmidt. Managing Customer Expectations. – М.: LAP Lambert Academic Publishing, 2009. – 120 с. Mustafa Ozgur Gungor. Strategic Use of Marketing Technology for Customer''s Advisory. – М.: LAP Lambert Academic Publishing, 2010. – 208 с. Jeff Sauro. Customer Analytics For Dummies. – М.: , 2015. – с. Дополнительные результаты Gerald Zaltman. How Customers Think: Essential Insights into the Mind of the Market. – М.: Harvard Business School Press, 2003. – 352 с. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с. Customer-Oriented Global Supply Chains: Concepts for Effective Management. – М.: , 2012. – 432 с. Damian Ryan, Calvin Jones. Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation. – М.: , 2012. – 297 с. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с. Key Account Management: Learning Form Supplier & Customer Perspectives. – М.: , 0. – 0 с. Steven L. Katz. Lion Taming: Working Successfully with Leaders, Bosses, and Other Tough Customers. – М.: , 0. – 0 с. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с. Dennis G. McCarthy. The Loyalty Link : How Loyal Employees Create Loyal Customers. – М.: , 0. – 0 с. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с. Ivy F. Hooks, Kristin A. Farry. Customer Centered Products: Creating Successful Products Through Smart Requirements Management. – М.: , 0. – 0 с. Robert B. Woodruff, Sarah F. Gardial. Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Blackwell Business Dimensions in Total Quality Series). – М.: , 0. – 0 с. Earl Naumann, Steven H. Hoisington. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. – М.: , 0. – 0 с. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с. Pamela Danziger. Why People Buy Things They Don't Need : Understanding and Predicting Consumer Behavior. – М.: , 0. – 0 с. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с. Robert L. Jolles. Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force. – М.: Fireside, Simon & Schuster, 0. – 370 с. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с. Francois Dupuy. The Customer's Victory: From Corporation to Co-Operation. – М.: , 0. – 0 с. Roger Cartwright. Customer Relationships (Express Exec). – М.: , 0. – 0 с. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с. Steven M. Kates. Twenty Million New Customers: Understanding Gay Men's Consumer Behavior (Haworth Gay & Lesbian Studies). – М.: , 0. – 0 с. Regis McKenna. Real Time: Preparing for the Age of the Never Satistied Customer. – М.: , 0. – 0 с. David P. Snyder. How to Mind Read Your Customers. – М.: , 0. – 0 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с. Nancy J. Stephens, Bob Adams. Streetwise Customer Focused Selling: Understanding Customer Needs, Building Trust, and Delivering Solutions...the Smarter Path to Sales Success (Adams Streetwise...). – М.: , 0. – 0 с. George Colombo. Capturing Customers.com. – М.: , 0. – 0 с. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с. E. J. Nijssen, Ruud T. Frambach, Edwin J. Nijssen. Marketing Strategy: Creating Customer Value Through Strategic Marketing Planning - A Management Approach. – М.: , 0. – 0 с. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с. Harry Washburn, Kim Wallace. Why People Don't Buy Things: Five Proven Steps to Connect with Your Customers and Dramatically Increase Your Sales. – М.: , 0. – 0 с. Gary Hawkins. Building the Customer Specific Retail Enterprise. – М.: , 0. – 0 с. Sally Dibb, Lyndon Simkin. Marketing Briefs: A Revision and Study Guide. – М.: , 0. – 0 с. Torsten H. Nilson. Customize the Brand : Make it more desirable and profitable. – М.: , 0. – 0 с. CIM Coursebook 02/03 Customer Communications in Marketing. – М.: , 0. – 0 с. David B. Wolfe, Robert Snyder. Ageless Marketing : Strategies for Reaching the Hearts and Minds of the New Customer Majority. – М.: , 0. – 0 с. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с. Robert Craven. Customer Is King: How To Exceed Their Expectation (Virgin Business Guides). – М.: , 2005. – 0 с. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с. Ready to Use: Investor Rights Agreement for Venture Capital Deals - Contract Samples on CD-Rom That Can be Customized to Fit Your Needs (Ready to Use). – М.: , 2004. – 0 с. Alexander A. P. Singha. Ready to Use: Venture Capital Term Sheets - Contract Samples on CD-Rom That Can be Customized to Fit Your Needs (Ready to Use). – М.: , 2004. – 0 с. Karl Hellman. The Customer Learning Curve : Creating Profits from Marketing Chaos. – М.: , 2003. – 0 с. Merlin Stone. Definitive Guide to Direct & Interactive Marketing: How to Select, Reach & Retain the Right Customers. – М.: , 2003. – 0 с. Glen Urban. Digital Marketing Strategy: Text and Cases. – М.: , 2003. – 0 с. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с. Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с. Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с. Steve W. Martin. Heavy Hitter Selling: How Successful Salespeople Use Language and Intuition to Persuade Customers to Buy. – М.: , 2006. – 384 с. Delia Passi. Winning the Toughest Customer: The Essential Guide to Selling to Women. – М.: , 2006. – 176 с. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с. Jeanette S. Martin and Lillian H. Chaney. Global Business Etiquette: A Guide to International Communication and Customs. – М.: Praeger Publishers, 2006. – 188 с. Joseph Michelli. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. – М.: McGraw-Hill, 2008. – 224 с. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с. Fatima Alinvi. Customers??? Preferences of Insurance Services: How Could Insurance Companies Enhance their Ability of Meeting the Constant Changes in Customers??? Preferences?. – М.: , 2008. – 98 с. Xiumei Liu. Understanding the Chinese Consumer. – М.: , 2008. – 78 с. Andrea M. Bassi. Modeling US Energy Policy with Threshold 21: Understanding Energy Issues and Informing the U.S. Energy Policy Debate with T21, an Integrated Dynamic Simulation Tool. – М.: , 2008. – 320 с. Leland Harden, Bob Heyman. Digital Engagement: Internet Marketing That Captures Customers and Builds Intense Brand Loyalty. – М.: , 2009. – 256 с. Linda Goodman, Michelle Helin. Why Customers Really Buy: Uncovering the Emotional Triggers That Drive Sales. – М.: , 2009. – 256 с. Larry Weber. Marketing to the Social Web: How Digital Customer Communities Build Your Business. – М.: , 2009. – 272 с. John N. Brennan. Consultive Selling: Close more sales, build trust and improve customer loyalty through consultative sales processes and skills. – М.: , 2009. – 184 с. Ann Thomas, Jill Applegate. Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback. – М.: , 2010. – 224 с. Parallax. Programming and Customizing the Multicore Propeller Microcontroller: The Official Guide. – М.: , 2010. – 496 с. Gordon S. Linoff. Data Analysis Using SQL and Excel®. – М.: , 2007. – 744 с. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с. Sheri Koones. Prefabulous + Sustainable: Building and Customizing an Affordable, Energy-Efficient Home. – М.: , 2010. – 240 с. Chris Rice. Understanding Customers. – М.: , 2010. – 414 с. Custom. Publishing Cd–Rom D1 (WSE). – М.: , 1996. – 0 с. Wiley/Custom. (WCS)Design User Interface ACS 367. – М.: , 2010. – 20 с. Custom Gruetzne. Custom Alzheimer?s – The Complete Guide for Families & Loved Ones. – М.: , 1998. – 320 с. Bill Stinnett. Think Like Your Customer: A Winning Strategy To Maximize Sales By Understanding And Influencing How And Why Your Customers Buy. – М.: McGraw-Hill, 2004. – 288 с. Programming And Customizing The Pic Microcontroller. – М.: , 2011. – 1263 с. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с. The Mind Of The Customer. – М.: , 2011. – 304 с. Programming And Customizing The Multicore Propeller Microcontroller: The Official Guide. – М.: , 2011. – 496 с. The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company. – М.: , 2011. – 224 с. The Social Customer: How Brands Can Use Social Crm To Acquire, Monetize, And Retain Fans, Friends, And Followers. – М.: , 2011. – 272 с. Buy Me! New Ways To Get Customers To Choose Your Product And Ignore The Rest. – М.: , 2011. – 224 с. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с. Tanenbaum Center for Interreligious Understanding. Peacemakers in Action: Profiles of Religion in Conflict Resolution. – М.: , 2007. – 524 с. MORSE. DISCOVERING THE SERVICE IMPERATIVE: HOW UNDERSTANDING YOUR CUSTOMERS CAN SAVE YOUR BUSINESS. – М.: , 2014. – с. Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith. Value Proposition Design: How to Create Products and Services Customers Want. – М.: John Wiley and Sons, Ltd, 2014. – 320 с. Nattapong Kongprasert. A Methodology for the Integrated Design of Customer Goods. – М.: LAP Lambert Academic Publishing, 2012. – 176 с. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с. Roberta Parisi. Customers’ Attitude Towards Natural Cosmetic Products. – М.: LAP Lambert Academic Publishing, 2012. – 56 с. Amjad Al-Nasser. Measuring Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 116 с. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с. Rekha Attri. Customer Based Brand Equity of Oil Marketing Companies in India. – М.: LAP Lambert Academic Publishing, 2012. – 304 с. Noor ul Ain Ilyas. Banking Behavior of Islamic Bank Customers. – М.: LAP Lambert Academic Publishing, 2011. – 108 с. Abduljalil Sarli and Rohaizat Baharun. The Position of Psychographic Variables on Target Market. – М.: LAP Lambert Academic Publishing, 2011. – 84 с. Mahshid Lonbani. Influencing Factors for Customers to Adopt Online Shopping. – М.: LAP Lambert Academic Publishing, 2013. – 140 с. Valerio Veglio. Forecasting Marketing Performance via Web Data Mining. – М.: LAP Lambert Academic Publishing, 2013. – 124 с. Abduljalil Sarli and Rohaizat Baharun. Psychographic Concepts & Tourism Marketing. – М.: LAP Lambert Academic Publishing, 2012. – 120 с. Jorge Mongay. Customer Loyalty in Small Companies. – М.: LAP Lambert Academic Publishing, 2012. – 284 с. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с. Roger Achkar. CRM and Customer Data. – М.: LAP Lambert Academic Publishing, 2011. – 56 с. Nezal Aghajari and Aslan Amat Senin. Factors Enhancing Customers in Banking System. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Aiste Altonen and Kalle Altonen. 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Ne Skaju Хочу вас поблагодарить за курсовую, которую вы для меня сопровождали! Большое вам спасибо Сама бы я не справилась Мне правда 4-ку поставили, но зато автоматом... На отлично я отказалась отвечать... Только нервы тратить Всё равно огромное спасибо
