Результаты поиска

Лучшие результаты

1. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
   

Дополнительные результаты

1. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
2. Hanna-Reetta Hirvonen, Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA: Evaluation of Microsoft Dynamics CRM system and its effectiveness in HAAGA-HELIA. – М.: , 2012. – 60 с.
   
3. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
   
4. Ekaterina Geta. Online relationship marketing development in hospitality industry: Case of 4 and 5-star hotels in Russia and Austria. – М.: , 2012. – 68 с.
   
5. Mary E. Chenoweth, Nancy Y. Moore, Amy G. Cox, Judith D. Mele, Jerry M. Sollinger. Best Practices in Supplier Relationship Management and Their Early Implementation in the Air Force Material Command. – М.: , 2012. – 90 с.
   
6. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
7. Kern Peng. Equipment Management in the Post-Maintenance Era: A New Alternative to Total Productive Maintenance (TPM). – М.: , 2012. – 255 с.
   
8. Patricia OrdoA±ez de Pablos. Knowledge Management and Drivers of Innovation in Services Industries. – М.: , 2012. – 383 с.
   
9. Managing Technology in the Operations Function (Securities Institute Global Capital Markets Series). – М.: , 0. – 0 с.
   
10. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
    
11. Philip Bligh, Douglas Turk. CRM Unplugged: Releasing CRM's Strategic Value. – М.: John Wiley and Sons, Ltd, 2004. – 206 с.
    
12. Roger S. Ahlbrandt, Richard J. Fruehan, Frank Giarratani, R. J. Fruehan. The Renaissance of American Steel: Lessons for Managers in Competitive Industries. – М.: , 0. – 0 с.
    
13. William T. Bernhard. Banking on Reform: Political Parties and Central Bank Independence in the Industrial Democracies (Michigan Studies in International Political Economy). – М.: , 0. – 0 с.
    
14. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
    
15. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
    
16. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
    
17. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
    
18. Michael A. Crew, Paul R. Kleindorfer, Calif Bi-Annual Conference on Postal Delivery Services 1996 Monterey. Managing Change in the Postal and Delivery Industries (Topics in Regulatory Economics and Policy Series, No. 25). – М.: , 0. – 0 с.
    
19. Richard Williams. Managing Employee Performance: Design and Implementation in Organizations. – М.: , 0. – 0 с.
    
20. Rudra Sil. Managing "Modernity": Work, Community, and Authority in Late-Industrializing Japan and Russia. – М.: , 0. – 0 с.
    
21. Kornel Terplan. Electronic Bill Presentment and Payment (Advanced and Emerging Communications Technologies Series). – М.: , 0. – 0 с.
    
22. Martin Kuhn, Martin C. Kuhn. Managing Innovation in the Minerals Industry. – М.: , 0. – 0 с.
    
23. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
    
24. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с.
    
25. Bill Donaldson, Tom O'Toole. Strategic Market Relationships : From Strategy to Implementation. – М.: , 0. – 0 с.
    
26. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с.
    
27. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
28. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
29. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
30. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
31. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с.
    
32. Robert Hite, Wesley J. Johnston. Managing Salespeople: A Relationship Management Approach. – М.: , 0. – 0 с.
    
33. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
34. The Customer Centric Enterprise : Advances in Mass Customization and Personalization. – М.: , 2003. – 0 с.
    
35. Managing Strategic Enterprise Systems And E-government Initiatives In Asia: A Casebook (Series on Innovation and Knowledge Management, Vol. 1). – М.: , 2004. – 0 с.
    
36. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
37. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
38. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
39. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
    
40. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с.
    
41. Safety and Security in Tourism: Relationships, Management, and Marketing (Journal of Travel & Tourism Marketing Monographic Separates). – М.: , 2003. – 0 с.
    
42. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
    
43. Paul Greenberg. CRM at the Speed of Light, 3e. – М.: , 2004. – 0 с.
    
44. Richard S. Guha. How To Get What You Most Want In Life: Achieve Worldly And Emotional Career Success. – М.: , 2004. – 0 с.
    
45. Richard M. S. Wilson. Strategic Marketing Management, Third Edition : planning, implementation and control. – М.: , 2005. – 0 с.
    
46. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с.
    
47. Ulrich Steger, Wolfgang Amann, Martha Maznevski. Managing Complexity in Global Organizations (IMD Executive Development Series). – М.: , 2007. – 312 с.
    
48. James Bamford. CRM Project Management: Managing OTS Enterprise Wide Application Implementations. – М.: , 2005. – 215 с.
    
49. Peter Mudie, Angela Pirrie. Services Marketing Management, Third Edition. – М.: , 2006. – 280 с.
    
50. Electronic Customer Relationship Management (Advances in Management Information Systems). – М.: , 2006. – 210 с.
    
51. Handbook of Marketing Decision Models (International Series in Operations Research & Management Science) (International Series in Operations Research & Management Science). – М.: , 2008. – 630 с.
    
52. Evert Gummesson. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy. – М.: , 2008. – 392 с.
    
53. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с.
    
54. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
55. Richard M. S. Wilson and Colin Gilligan. Strategic Marketing Management: Planning, Implementation & Control. – М.: Elsevier Butterworth-Heinemann, 2008. – 888 с.
    
56. Ulrich Jurgens, Thomas Malsch, Knuth Dohse. Breaking from Taylorism: Changing Forms of Work in the Automobile Industry. – М.: , 2009. – 462 с.
    
57. David Hillson. Managing Risk in Projects (Fundamentals of Project Management). – М.: , 2009. – 126 с.
    
58. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с.
    
59. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
60. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с.
    
61. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с.
    
62. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с.
    
63. Ivanka Menken. The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition. – М.: , 2011. – 180 с.
    
64. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
    
65. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с.
    
66. Frank D. Borsenik. The Management of Maintenance and Engineering Systems in Hospitality Industries. – М.: , 1987. – 130 с.
    
67. Christopher Voss. Operations Management in Service Industries and the Public Sector. – М.: , 1985. – 328 с.
    
68. Environmental Issues and Waste Management Technologies in the Ceramic and Nuclear Industries XI. – М.: , 2006. – 248 с.
    
69. UMDNJ. Umdnj: ?health? & Safety In Small Industry: A Practical Guide For Managers. – М.: , 1989. – 224 с.
    
70. RC MOYER. Moyer Research And Report ?handbook?–for Managers And Executives In Business Industry & Gover. – М.: , 1981. – 312 с.
    
71. Frank D. Borsenik. The Management of Maintenance and Engineering Systems in Hospitality Industries. – М.: , 1987. – 554 с.
    
72. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
    
73. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
    
74. Jagdeep Singh. Total Productive Maintenance in manufacturing Industry. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
75. M. Mohan Prasad. Lean Implementation In Textile Industry. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
76. Manoj Kumar Sain. Lean Manufacturing Implementation in Garment Industry. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
77. Clarissa Tanurahardja and Alva Erwin. The Power Of Twitter To Perform Innovative CRM. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
    
78. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
79. Shivani Jaswal. Drivers Of Foreign Direct Investment in the Indian Automobile Industry. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
80. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
81. Joseph Kerollos. Change Management in Primary Care. – М.: LAP Lambert Academic Publishing, 2012. – 256 с.
    
82. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
83. Ivo Nkwenji. Successful GIS Implementation in Municipal Asset Management. – М.: LAP Lambert Academic Publishing, 2010. – 104 с.
    
84. Mudassar Ali. Role of Information Technology in retaining customers. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
85. G.V.R.K. Acharyulu. Supply Chain Management in Healthcare Industry. – М.: LAP Lambert Academic Publishing, 2011. – 332 с.
    
86. Pavla Vondrakova. CRM in Service Oriented Organizations in the European Union. – М.: LAP Lambert Academic Publishing, 2014. – 104 с.
    
87. Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
88. Nouman Shafique,Razzaq Athar and Tahir Saeed. Black Box of 3 C’s (Customer, Company & Competitor) In Modern World. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
    
89. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
90. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
    
91. Debajani Sahoo. CRM Practices in Indian Star Hotels. – М.: LAP Lambert Academic Publishing, 2011. – 316 с.
    
92. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
    
93. Neville C. Pradeep. Data Mining in Management and Practice. – М.: LAP Lambert Academic Publishing, 2012. – 412 с.
    
94. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
95. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
96. Ehsan Abedyan. Customer relationship management (CRM) In SMEs. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
97. Roger Achkar. CRM and Customer Data. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
    
98. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
    
99. Muhammad Sapri Pamulu. Strategic Management Practices in The Construction Industry. – М.: LAP Lambert Academic Publishing, 2012. – 240 с.
    
100. Rokandla Venkateshwar Rao. Supply Chain Management. – М.: Scholars' Press, 2013. – 360 с.
     
101. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
102. Rajashri Chavan and Sarang Bhola. CRM-A Pathway:A Case Study of Hotel Industry. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
     
103. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
104. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
105. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
106. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
107. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
108. Ekaterina Geta. Online relationship marketing development in hospitality industry. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
109. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
110. Jaskaran Singh Dhillon. Relationship Marketing Strategies in Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 392 с.
     
111. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
112. Rajesh Kumar Sahu. Customer Perceived value in Automobile Industry. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
113. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
114. Borareaksmey Long. Relationship Marketing in the Banking Industry. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
115. Salman Ahmad Awan and Muzafar Said. Edging Customer Loyalty Enhancing Communication. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
116. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
117. Aliyu Olayemi Abdullateef. CRM implementation in inbound Contact Center: Issues and Challenges. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
     
118. Mahour Mellat-Parast. Quality improvement in petroluem industry. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
     
119. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
120. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
121. Amirhossein Mohtasebi. Failure Elements of Implementing CRM Systems in Malaysian Enterprises. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
122. Khalid Hashmi. Customer-support Service-The Role in Telecom Customer Relationships. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
123. Kaushik Bhattacharya. Customer Relationship Marketing in Indian Steel Industry. – М.: LAP Lambert Academic Publishing, 2012. – 380 с.
     
124. Sehrish Qureshi. Impact of Manager's Emotional Intelligence on Employees. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
125. Leon Maluleke. Quality Management System Implemention in Government Department - RSA. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
126. Alexander Schnepel and Beverley Hope. Success Factors for e-CRM System Implementations. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
127. Roopali Bajaj and Shalini Sinha. Dynamics of Employee Relationship Management. – М.: Scholars' Press, 2012. – 204 с.
     
128. Davood Manzoor,Alireza Miremadi and Hamid Boostani Golestani. Mobile Banking Services in Financial Industry. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
129. Alireza Miremadi and Shirin Ranjbar Toutouee. Electronic Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2015. – 120 с.
     
130. Fiseha Zelealem Ayou. Implementation of Customer Relationship Management in Hotel Industry. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
131. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
     
132. Lynda Bourne. Project Relationship Management and the Stakeholder Circle. – М.: LAP Lambert Academic Publishing, 2010. – 324 с.
     
133. Tohid Kachwala and Dr. B Prajapati. Study of Impact of Quality Management Practices in Services Companies. – М.: LAP Lambert Academic Publishing, 2011. – 460 с.
     
134. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
135. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
136. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
137. Hanna-Reetta Hirvonen and Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
138. Edwina Amoo. INFORMATION TECHNOLOGY IN THE AUTOMOBILE INDUSTRY. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
     
139. Mudassar Ali. CRM activities in the growth and expansion of hotel industry. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
140. Ernest Kissi. Project Management Practices in the Ghanaian Building Industry. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
     

Лучшие результаты

Дополнительные результаты

1. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
2. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
3. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
4. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
5. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
6. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
7. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
8. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
9. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
10. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
11. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
12. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
13. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
14. Закормленная кадрами Москва... работает под потолками Armstrong. интервью с С. Якуниным, генеральным директором и главой представительства Armstrong World Industries в СНГ. "Управление персоналом", N 16, август 2010 г.
15. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
16. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
17. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
18. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
19. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
20. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
21. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.