Результаты поиска

Лучшие результаты

1. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
   
2. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
   
3. Tirumala Narayanamma. C R M - A Study With Reference To Lic (Nellore Division). – М.: Scholars' Press, 2014. – 288 с.
   
4. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
   
5. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
   
6. Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
   
7. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
   
8. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
   
9. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
   
10. Zeenat Murtaza. Antecedents of Service Recovery Performance. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
    
11. Faiza Sajjad and Shehla Amjad. TQM Practices and Organizational development. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
12. Davood Manzoor,Alireza Miremadi and Hamid Boostani Golestani. Mobile Banking Services in Financial Industry. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
13. Sanjeev Kumar Singh and Akshay Kumar Satsangi. Promotional Strategies and Practices in Insurance Sector. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
    
14. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
15. Muhamed Disha. Interaction between marketing and quality at Kosovo SME's. – М.: Scholars' Press, 2013. – 264 с.
    
16. Rangarirai Mbizi. CRM practices in corporate banking. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    

Дополнительные результаты

1. Jan Freidhof. The Dilemma of Cash Management in China: Presenting Entrusted Loans as a potential Solution. – М.: , 2012. – 56 с.
   
2. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
3. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
   
4. Mary E. Chenoweth, Nancy Y. Moore, Amy G. Cox, Judith D. Mele, Jerry M. Sollinger. Best Practices in Supplier Relationship Management and Their Early Implementation in the Air Force Material Command. – М.: , 2012. – 90 с.
   
5. Evan M. Berman, James S. Bowman, Jonathan P. West, Montgomery R. Van Wart. Human Resource Management in Public Service: Paradoxes, Processes, and Problems. – М.: , 2012. – 552 с.
   
6. Abida Nasreen, Munawar Mirza. Faculty Management Practices in Universities: Faculty Management in Public Sector Universities of the Punjab, Pakistan. – М.: , 2012. – 316 с.
   
7. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
8. Patricia OrdoA±ez de Pablos. Knowledge Management and Drivers of Innovation in Services Industries. – М.: , 2012. – 383 с.
   
9. Anuradha Sharma, Neelu Rohmetra. Emotional Intelligence in Telecom Sector in India: Strategy,communication,motivation connect. – М.: , 2012. – 208 с.
   
10. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
    
11. Jerry Acuff, Wally Wood. The Relationship Edge in Business : Connecting with Customers and Colleagues When It Counts. – М.: , 2004. – 0 с.
    
12. Stephen E. Siwek, Patrick A. Messerlin, Emmanuel Cocq. The Audiovisual Services Sector in the Gats Negotiations. – М.: , 0. – 0 с.
    
13. Yair Aharoni. Changing Roles of State Intervention in Services in an Era of Open International Markets (International Management). – М.: , 0. – 0 с.
    
14. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
    
15. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
    
16. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
    
17. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
    
18. Relationship and Resource Management in Operations (Securities Institute Global Capital Markets Series). – М.: , 0. – 0 с.
    
19. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
    
20. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с.
    
21. Ake Gronlund, Tuomo Kauranne, Frank Hartkamp, Olov Forsgren, Huberta Kritzenberger, Lars Albinsson, Ake Gronelund. Managing Electronic Services: A Public Sector Perspective (Practitioner Series (Springer-Verlag).). – М.: , 0. – 0 с.
    
22. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с.
    
23. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
24. Mark W. Heisler, Suzanne Baldino Jones. From Cellmates to Soulmates Integrating Sales and Service. – М.: , 0. – 0 с.
    
25. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
26. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
27. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
28. Aino Halinen, Routledge. Relationship Marketing in Professional Services: A Study of Agency-Client Dynamics in the Advertising Sector (Routledge Advances in Management and Business Studies). – М.: , 0. – 0 с.
    
29. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с.
    
30. Robert Hite, Wesley J. Johnston. Managing Salespeople: A Relationship Management Approach. – М.: , 0. – 0 с.
    
31. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
32. Edward Istvan Huizenga. Innovation Management in the Ict Sector: How the Frontrunners Stay Ahead. – М.: , 0. – 0 с.
    
33. Managing Strategic Enterprise Systems And E-government Initiatives In Asia: A Casebook (Series on Innovation and Knowledge Management, Vol. 1). – М.: , 2004. – 0 с.
    
34. Jack E. Triplett. Productivity in the U.S. Services Sector: New Sources of Economic Growth. – М.: , 2004. – 0 с.
    
35. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
36. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
37. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
38. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
    
39. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с.
    
40. Milan Kratochvil. Growing Modular : Mass Customization of Complex Products, Services and Software. – М.: , 2005. – 0 с.
    
41. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
    
42. Richard S. Guha. How To Get What You Most Want In Life: Achieve Worldly And Emotional Career Success. – М.: , 2004. – 0 с.
    
43. Internal Relationship Management: Linking Human Resources To Marketing Performance (Journal of Relationship Marketing Monographic Separates). – М.: , 2004. – 0 с.
    
44. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с.
    
45. James Bamford. CRM Project Management: Managing OTS Enterprise Wide Application Implementations. – М.: , 2005. – 215 с.
    
46. Peter Mudie, Angela Pirrie. Services Marketing Management, Third Edition. – М.: , 2006. – 280 с.
    
47. Handbook of Marketing Decision Models (International Series in Operations Research & Management Science) (International Series in Operations Research & Management Science). – М.: , 2008. – 630 с.
    
48. Evert Gummesson. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy. – М.: , 2008. – 392 с.
    
49. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с.
    
50. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
51. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с.
    
52. Byron Keating. Multichannel Service Relationships: Toward an Integrated Model. – М.: , 2010. – 308 с.
    
53. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
54. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с.
    
55. David Loader. Relationship and Resource Management in Operations. – М.: , 2010. – 172 с.
    
56. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с.
    
57. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с.
    
58. Ivanka Menken. The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition. – М.: , 2011. – 180 с.
    
59. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
    
60. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с.
    
61. G Ofer. The Service Sector in Soviet Economic Growth – A Comparative Study. – М.: , 1974. – 216 с.
    
62. Christopher Voss. Operations Management in Service Industries and the Public Sector. – М.: , 1985. – 328 с.
    
63. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
    
64. Service Innovation: How To Go From Customer Needs To Breakthrough Services. – М.: , 2011. – 304 с.
    
65. Edited by Robert A. Blackburn. Intellectual Property and Innovation Management in Small Firms. – М.: Routledge, . – 170 с.
    
66. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
    
67. Renu Jatana and Arti Brijwani. Human Resource Management Practices In Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
    
68. Khem Gyanwali. Demand side management in industrial sector of Nepal. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
69. Hardik Joshi and Sanjay Oza. Enhancement in Predictive Dialer for Automatic Call Distribution. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
70. Vusi Tsabedze. Public Sector Records Management in Swaziland. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
71. Kumar Amar Nath and Shashi Prabha Singh. Knowledge Management In Corporate Sector. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
    
72. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
73. Babina Kharel. Decentralization of Solid Waste Management in Nepal. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
74. Bikash Chandra Dash. Governance and Reforms in Power Sector. – М.: LAP Lambert Academic Publishing, 2012. – 264 с.
    
75. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
76. Ali Asgari. Antecedents of Organizational Citizenship Behavior in Public Sector. – М.: LAP Lambert Academic Publishing, 2010. – 196 с.
    
77. Joshua Mhalila. MANAGEMENT OF BASIC EDUCATION PROJECTS IN PRIVATE SECTOR. – М.: LAP Lambert Academic Publishing, 2010. – 120 с.
    
78. Chakchai So-In. Resource Allocation and Management in Computer Networks. – М.: LAP Lambert Academic Publishing, 2011. – 212 с.
    
79. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
80. Madiha Ijaz and Wasif Siddiqi. Impact of Trade in Services on Employment. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    
81. Mudassar Ali. Role of Information Technology in retaining customers. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
82. Grace Ikirimat Odeke. Local Development Grants’ Management and Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
    
83. Elzbieta Skapska. Development of the service sector in Poland at the turn of the century. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
    
84. Tirumala Narayanamma. C R M - A Study With Reference To Lic (Nellore Division). – М.: Scholars' Press, 2014. – 288 с.
    
85. Pavla Vondrakova. CRM in Service Oriented Organizations in the European Union. – М.: LAP Lambert Academic Publishing, 2014. – 104 с.
    
86. Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
87. Nouman Shafique,Razzaq Athar and Tahir Saeed. Black Box of 3 C’s (Customer, Company & Competitor) In Modern World. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
    
88. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
89. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
90. Ankit Khandelwal. The Concept Of Loyalty In Retail As A Corporate Strategy. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
91. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
    
92. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
    
93. Upendra Singh Panwar. Customer Satisfaction Perceptive. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
    
94. Debajani Sahoo. CRM Practices in Indian Star Hotels. – М.: LAP Lambert Academic Publishing, 2011. – 316 с.
    
95. Paul Turyaheebwa. Essentials in credit risk management in microfinance institutions. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
96. Derya Kara and Muzaffer Uysal. Mobbing And Female Employees Quality Of Life In Tourism Sector. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
97. Jaskaran Singh Dhillon and Ramita Verma. Asset - Liability Management in Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
    
98. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
    
99. Neville C. Pradeep. Data Mining in Management and Practice. – М.: LAP Lambert Academic Publishing, 2012. – 412 с.
    
100. S. Rita and V. Ganesan. Quality Enhancements In Prime Service Sectors. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
     
101. SANJAY KUMAR,Harbhajan Bansal and Komal Smriti. Relationship Marketing in Indian Services Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
     
102. Martin Dandira. A Review of Risk Management: Financial Services Sector in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
103. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
104. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
105. Ehsan Abedyan. Customer relationship management (CRM) In SMEs. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
106. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
107. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
108. Dalbir Singh. CRM in Service Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
109. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
110. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
111. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
112. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
113. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
114. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
115. Jaskaran Singh Dhillon. Relationship Marketing Strategies in Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 392 с.
     
116. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
117. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
118. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
119. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
120. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
121. Shuanghong Niu. An Emprical Study of Value-Added-Reseller Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 264 с.
     
122. Anuradha Sharma and Neelu Rohmetra. Emotional Intelligence in Telecom Sector in India. – М.: LAP Lambert Academic Publishing, 2012. – 208 с.
     
123. Khalid Hashmi. Customer-support Service-The Role in Telecom Customer Relationships. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
124. Kaushik Bhattacharya. Customer Relationship Marketing in Indian Steel Industry. – М.: LAP Lambert Academic Publishing, 2012. – 380 с.
     
125. Roopali Bajaj and Shalini Sinha. Dynamics of Employee Relationship Management. – М.: Scholars' Press, 2012. – 204 с.
     
126. Alireza Miremadi and Shirin Ranjbar Toutouee. Electronic Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2015. – 120 с.
     
127. Fiseha Zelealem Ayou. Implementation of Customer Relationship Management in Hotel Industry. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
128. Tohid Kachwala and Dr. B Prajapati. Study of Impact of Quality Management Practices in Services Companies. – М.: LAP Lambert Academic Publishing, 2011. – 460 с.
     
129. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
130. Mathias Kaleebi. Human Resource Management Policies and Performance in Public Sector. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
     
131. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
132. Sanjeev Kumar Singh and Akshay Kumar Satsangi. Promotional Strategies and Practices in Insurance Sector. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
     
133. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
134. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
135. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
136. Mudassar Ali. CRM activities in the growth and expansion of hotel industry. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
137. Rangarirai Mbizi. CRM practices in corporate banking. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
138. Leo Nvida Davidson Woode and Emmanuel Adjei. Freedom of information : implications for records management in Ghana. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
     
139. Puvaneswary Thanaraju,Hishamuddin M.Ali and Thanaraju Veerappan. Establishing Facilities Management Agreed Service Level. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
140. Luisa Ferreira Lopes. Economics of Innovation in Services. – М.: , 2015. – 232 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
7. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
8. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
9. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
10. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
11. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
12. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
13. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
14. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
15. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
16. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
17. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
18. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
19. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
20. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
21. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
22. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
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24. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
25. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
26. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
27. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
28. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
29. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.