Результаты поиска

Лучшие результаты

1. Manoj Kumar. Measuring Customer Satisfaction -Text and Cases. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
   

Дополнительные результаты

1. S Neelamegham. MARKETING IN INDIA: Text and Cases. – М.: , 2012. – 722 с.
   
2. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
3. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
   
4. Robert Simons. Performance Measurement and Control Systems for Implementing Strategy Text and Cases. – М.: , 0. – 0 с.
   
5. J. S. Metcalfe, Ian Miles. Innovation Systems in the Service Economy: - Measurement and Case Study Analysis (ECONOMICS OF SCIENCE, TECHNOLOGY AND INNOVATION Volume 18). – М.: , 0. – 0 с.
   
6. W. Michael Hoffman, Robert E Frederick, Mark Schwartz. Business Ethics: Readings and Cases in Corporate Morality, with Free PowerWeb: Philosophy. – М.: , 0. – 0 с.
   
7. John William Dienhart. Business, Institutions, and Ethics: A Text With Cases and Readings. – М.: , 0. – 0 с.
   
8. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
   
9. Lynda M Applegate, Robert D. Austin, F. Warren McFarlan, Lynda Applegate, Robert Austin, F. Warren McFarlan. Corporate Information Strategy and Management: Text and Cases. – М.: , 0. – 0 с.
   
10. Sandeep Krishnamurthy. E-Commerce Management: Text and Cases. – М.: , 0. – 0 с.
    
11. Earl Naumann, Steven H. Hoisington. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. – М.: , 0. – 0 с.
    
12. David C. Thomas. Readings and Cases in International Management: A Cross-Cultural Perspective. – М.: , 0. – 0 с.
    
13. Thomas J. DeLong, Ashish Nanda. Professional Services: Text and Cases. – М.: , 0. – 0 с.
    
14. Dr. Elaine Tatham, Chris Tatham, Dr. Jane Mobley. Customer Attitudes, Behavior, and the Impact of Communication Efforts. – М.: , 0. – 0 с.
    
15. TQM: Text with Cases, Third Edition (TQM: Text with Cases). – М.: , 2003. – 0 с.
    
16. Terry J Hill. Manufacturing Strategy: Text and Cases. – М.: , 0. – 0 с.
    
17. Norma Harrison, Danny Samson. Technology Management:Text and International Cases. – М.: , 0. – 0 с.
    
18. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с.
    
19. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees. – М.: , 0. – 0 с.
    
20. Peter Tryfos. Methods for Business Analysis and Forecasting: Text and Cases (+ дискета). – М.: John Wiley and Sons, Ltd, 1998. – 592 с.
    
21. John Pearce, Richard Robinson. Strategic Management with PowerWeb and Business Week Card. – М.: , 0. – 0 с.
    
22. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
23. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
24. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с.
    
25. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с.
    
26. Ian H. Gordon. Relationship Marketing : New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever. – М.: John Wiley and Sons, Ltd, 1998. – 336 с.
    
27. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
28. Allan Afuah, Christopher L. Tucci, Allan Afuah, Christopher Tucci. Internet Business Models and Strategies: Text and Cases. – М.: , 0. – 0 с.
    
29. Thomas R. Eisenmann, Thomas Eisenmann. Internet Business Models: Text and Cases with Teledesic Case CD-ROM. – М.: , 0. – 0 с.
    
30. European Business : Text and Cases. – М.: , 0. – 0 с.
    
31. David Leslie. International Cultural Tourism : management, implications and cases. – М.: , 2005. – 0 с.
    
32. William C. Johnson. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition. – М.: , 2004. – 0 с.
    
33. BARTLETT. Transnational Management: Text and Cases. – М.: , 2003. – 0 с.
    
34. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с.
    
35. Jeffrey S. Harrison. Hospitality Strategic Management : Concepts and Cases. – М.: , 2004. – 0 с.
    
36. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с.
    
37. Theodore Gordon. California Real Estate Law : Text and Cases. – М.: , 2005. – 0 с.
    
38. Tpm: Collected Practices And Cases (Insights on Implementation). – М.: Productivity Press, 2005. – 132 с.
    
39. Randolph J. Trappey. Brand Choice : Revealing Customers' Unconscious-Automatic and Strategic Thinking Process. – М.: , 2005. – 0 с.
    
40. LAL. Marketing Management Text and Cases. – М.: , 2004. – 0 с.
    
41. Glen Urban. Digital Marketing Strategy: Text and Cases. – М.: , 2003. – 0 с.
    
42. Joachim Zentes, Dirk Morschett, Hanna Schramm-Klein. Strategic Retail Management: Text and International Cases. – М.: , 2007. – 380 с.
    
43. Lean Supply Chain: Collected Practices And Cases (Insights on Implementation). – М.: , 2005. – 136 с.
    
44. Productivity Press. Visual Tools: Collected Practices And Cases (Insights on Implementation). – М.: , 2005. – 130 с.
    
45. Productivity Press. Improving Flow: Collected Practices And Cases (Insights on Implementation). – М.: , 2006. – 143 с.
    
46. Anthony Tarantino. Manager's Guide to Compliance: Sarbanes-Oxley, COSO, ERM, COBIT, IFRS, BASEL II, OMB A-123, ASX 10, OECD Principles, Turnbull Guidance, Best Practices, and Case Studies. – М.: Wiley, 2006. – 336 с.
    
47. Philip K. Sherwood, J. Paul Dunn, David L. Loudon. Market Opportunity Analysis: Text And Cases. – М.: , 2006. – 263 с.
    
48. William J. Bruns. Accounting for Managers: Text and Cases. – М.: , 2004. – 576 с.
    
49. Michael A. Hitt, R. Duane Ireland, Robert E. Hoskisson. Strategic Management: Competitiveness and Globalization: Concepts and Cases. – М.: South-Western College Pub, 2008. – 760 с.
    
50. Jr., Charles E. Harris, Michael S. Pritchard, Michael J. Rabins. Engineering Ethics: Concepts and Cases. – М.: , 2008. – 313 с.
    
51. Mohamed Ramjohn. Text, Cases and Materials on Equity and Trusts. – М.: Routledge-Cavendish, 2008. – 752 с.
    
52. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с.
    
53. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
54. Patrick A. Gaughan. Measuring Business Interruption Losses and Other Commercial Damages. – М.: John Wiley and Sons, Ltd, 2009. – 528 с.
    
55. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с.
    
56. Mahlet Tsegay. Assessment of Customer Satisfaction in Women's Beauty Salon: Identifying factors that affect customer satisfaction level in women's beauty salon and evaluate ... relative importance of each of the factors. – М.: , 2010. – 84 с.
    
57. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
58. Kenneth W. Clarkson, Roger LeRoy Miller, Frank B. Cross. Business Law: Text and Cases - Legal, Ethical, Global, and Corporate Environment. – М.: South-Western College Pub, 2010. – 1392 с.
    
59. Anthony Tarantino. Manager's Guide to Compliance: Best Practices and Case Studies. – М.: John Wiley and Sons, Ltd, 2006. – 334 с.
    
60. Michael A. Hitt, R. Duane Ireland, Robert E. Hoskisson. Strategic Management: Competitiveness and Globalization: Concepts and Cases. – М.: South-Western College Pub, 2008. – 482 с.
    
61. Theodore H. Poister. Measuring Performance in Public and Nonprofit Organizations. – М.: , 2003. – 320 с.
    
62. Bill Self. Customer Satisfaction Measurement for ISO 9000: 2000. – М.: , 2010. – 176 с.
    
63. GH HEMPEL. Hempel Bank ?management? – Text And Cases. – М.: , 1983. – 588 с.
    
64. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
    
65. CJ CONSTABLE. Constable ?operations? Management A Systems Approa Ch Through Text And Cases. – М.: , 1976. – 414 с.
    
66. CJ CONSTABLE. Constable ?operations? Management A Systems Approa Ch Through Text And Cases. – М.: , 1976. – 414 с.
    
67. Corporate Information Strategy And Management: Text And Cases. – М.: , 2009. – 0 с.
    
68. Accounting: Texts And Cases. – М.: , 2010. – 960 с.
    
69. Operations Management: Contemporary Concepts And Cases. – М.: , 2010. – 544 с.
    
70. Gabriele Piccoli. Information Systems for Managers: Text and Cases. – М.: John Wiley and Sons, Ltd, 2012. – 560 с.
    
71. SINGH. MARKETING TO THE BOTTOM OF THE PYRAMID: TEXT AND CASES. – М.: , 2013. –  с.
    
72. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
73. Dobromir Pressyanov. Radon and Radon Progeny: Methodological Points and Case Studies. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
74. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
    
75. Amjad Al-Nasser. Measuring Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
76. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
77. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
78. Anna Rita Tamponi. Mind Sets and IFL: Texts and Tasks. – М.: LAP Lambert Academic Publishing, 2010. – 188 с.
    
79. Kalimullah Khan. UX in mobile phones to ensure customer satisfaction and loyalty. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
80. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
81. Paul van Wingerden. Impact of Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
82. Govindaraj Veerakumaran and Ajitha Suresh. A Study on Customer Satisfaction in a Co-Operative Bank. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
    
83. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
84. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
85. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
86. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
87. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
88. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
89. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
90. Upendra Singh Panwar. Customer Satisfaction Perceptive. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
    
91. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
92. Md. Abul Kalam Azad and Md. Waleed Ashraf. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
93. Eliya Kapalasa. Factors Influencing Customers’ Satisfaction In Beef. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
94. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
95. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
96. Abdul Rehman Shaikh. Employee Recognition & Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
97. Tejas R. Shah and Mahendra Sharma. Logistics Practices in Co-operative Dairies in Gujarat. – М.: Scholars' Press, 2014. – 304 с.
    
98. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
99. Mwawuganga Mwambota. Strategy Effects on Customer Satisfaction at Mombasa Water/Sewage Co. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
100. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
     
101. Alireza Miremadi and Pardis Mohajerani. Customer Satisfaction & Brand Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
     
102. Juhani Kuokkanen. Customer Satisfaction and Word-of-Mouth Behavior. – М.: LAP Lambert Academic Publishing, 2010. – 192 с.
     
103. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
104. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
105. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
     
106. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
107. Lauri Vuorensola. Collecting customer satisfaction data with web surveys. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
108. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
109. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
110. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
     
111. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
     
112. Linus Ivarsson,Alexander Nilsson and Torbjorn Rimfalt. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
113. Elvier Kleijnen. The impact of personalization on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
114. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
     
115. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
116. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
117. Iveta Bendova. An Analysis of Customer Satisfaction in Food Retailing. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
118. Shaik Nafeez Umar and Shaik Nishatulla. Measuring Job Satisfaction in Power Distribution Limited. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
     
119. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
120. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
121. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
     
122. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
123. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
     
124. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
     
125. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
126. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
127. Festus Aleruchi Nmegbu. Holistic Marketing Strategy and Customers' Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 324 с.
     
128. Desta Tesfaw Mebratu. Public Serves Delivery Reform and Customer Satisfaction in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
129. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
130. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
131. Kamelia Chaichi. Impact of Employee Training on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
132. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
     
133. Manoj Kumar. Measuring Customer Satisfaction -Text and Cases. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
134. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
135. Jagjeet Kaur Saini. Bank of India: Products and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
136. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
137. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
138. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
139. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
140. Samson Mutsagondo. Customer Care and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     

Лучшие результаты

Дополнительные результаты

1. Международная практика использования инструментов доказывания, предлагаемых методикой Case engineering. Ю. Бортников, "Корпоративный юрист", № 9, сентябрь 2007.
2. Инструменты Case engineering. А. Корельский, "Корпоративный юрист", № 9, сентябрь 2007.
3. Что такое Case engineering?. А. Еганян, "Корпоративный юрист", № 9, сентябрь 2007.
4. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
5. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
6. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
7. Культура команды" более эффективна по сравнению с культурой "звезд". интервью с Х. Верриер, управляющим партнером московского офиса White & Case. "Управление персоналом", № 5, март 2006.
8. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
9. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
10. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
11. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
12. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
13. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.