Результаты поиска

Лучшие результаты

1. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
   
2. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
   
3. Yannis Benlachtar. Advanced Performance Monitoring in All-Optical Networks. – М.: LAP Lambert Academic Publishing, 2010. – 232 с.
   
4. Jibin Johnson. Role of Line Delivery Performance in Supply Chain Management. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
   
5. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
   

Дополнительные результаты

1. Mr. Phil Gerbyshak. Service Desk Manager's Crash Course. – М.: , 2012. – 108 с.
   
2. Danny Shiem-shin Then. Real Estate Asset Management: - Operational Property Assets and Facilities Support Services as a Business Resource. – М.: , 2012. – 408 с.
   
3. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
4. Christopher Lee Marshall. Measuring and Managing Operational Risks in Financial Institutions : Tools, Techniques, and other Resources (Wiley Frontiers in Finance). – М.: , 0. – 0 с.
   
5. Carol Alexander. Risk Management and Analysis, Measuring and Modelling Financial Risk (Wiley Series in Financial Engineering). – М.: , 0. – 0 с.
   
6. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
7. Barry Phegan. Developing Your Company Culture: The Joy of Leadership a Handbook for Leaders and Managers. – М.: , 0. – 0 с.
   
8. Maryann P. Feldman, Albert N. Link, Association for Public Policy Analysis and Management. Innovation Policy in the Knowledge-Based Economy (Economics of Science, Technology, and Innovation, V. 23). – М.: , 0. – 0 с.
   
9. Ken Standfield, Andrew Torre. Intangible Management: Tools for Solving the Accounting and Management Crisis. – М.: Butterworth-Heinemann, 2006. – 275 с.
   
10. J. S. Metcalfe, Ian Miles. Innovation Systems in the Service Economy: - Measurement and Case Study Analysis (ECONOMICS OF SCIENCE, TECHNOLOGY AND INNOVATION Volume 18). – М.: , 0. – 0 с.
    
11. Performance Measurement and Management Control : A Compendium of Research (Studies in Managerial and Financial Accounting, 12). – М.: , 0. – 0 с.
    
12. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
    
13. Rolf Wigand, Arnold Picot, Ralf Reichwald. Information, Organization and Management: Expanding Markets and Corporate Boundaries. – М.: , 0. – 0 с.
    
14. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
15. Mordechai E. Kreinin, Institute of International Economics and Management. Contemporary Issues in Commercial Policy. – М.: , 0. – 0 с.
    
16. Marat Terterov, Malta Financial Services Centre. Doing Business With Malta (Global Market Briefings Series). – М.: , 0. – 0 с.
    
17. I Conference on Water Resources Planning and Management 1998 Chicago, William Whipple, United States Army Corps of Engineers, United States Environmental Protection Agency, American Water Resources Association, Conference on environme. Coordination: Water Resources and Environment : Proceedings of Special Session of Asce's 25th Annual Conference on Water Resources Planning and Management and the. – М.: , 0. – 0 с.
    
18. International Symposium in Economic Theory and Econometrics 1996 univ, Carl Chiarella, Steve Keen, Robert Marks, Hermann Schnabl. Commerce, Complexity, and Evolution: Topics in Economics, Finance, Marketing, and Management : Proceedings of the Twelfth International Symposium in E ... Symposia in Economic Theory and Econometrics). – М.: , 0. – 0 с.
    
19. Gregory Elmiger, Steve S. Kim, Ethan Berman. Riskgrade Your Investments: Measure Your Risk and Create Wealth. – М.: , 0. – 0 с.
    
20. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
21. David Lawrence. Measuring and Managing Derivative Market Risk. – М.: , 0. – 0 с.
    
22. Emirates Center for Strategic Studies and Research. Leadership and Management in the Information Age (Emirates Center for Strategic Studies and Research). – М.: , 0. – 0 с.
    
23. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
24. Douglas Robert Brown. The Restaurant Managers Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation. – М.: , 0. – 0 с.
    
25. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с.
    
26. J. David Viale. Crisp: Basics of Inventory Management: From Warehouse to Distribution Center. – М.: Crisp Learning, 1996. – 136 с.
    
27. Ake Gronlund, Tuomo Kauranne, Frank Hartkamp, Olov Forsgren, Huberta Kritzenberger, Lars Albinsson, Ake Gronelund. Managing Electronic Services: A Public Sector Perspective (Practitioner Series (Springer-Verlag).). – М.: , 0. – 0 с.
    
28. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
29. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
30. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
31. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
32. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с.
    
33. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
34. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
35. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
36. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
37. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
38. Teresa A. Swartz, Dawn Iacobucci. Handbook of Services Marketing and Management. – М.: , 0. – 0 с.
    
39. Philippe Malaval, Christophe Benaroya. Strategy and Management of Industrial Brands: Business to Business Products and Services. – М.: , 0. – 0 с.
    
40. Metin Feridun, M. Feridun, Gilbert Babin. Management Technologies for E-Commerce and E-Business Applications: 13th Ifip/IEEE International Workshop on Distributed Systems: Operations and Management, Dsom 2002, Montreal, Canada, October 2002 : Proceedings (LECTURE NOTES IN COMPUTER SCIENCE). – М.: , 0. – 0 с.
    
41. G. David Garson, G. David Information Technology and Computer Applications in Garson. Public Information Technology: Policy and Management Issues. – М.: , 0. – 0 с.
    
42. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с.
    
43. Robert Johnston, Graham Clark. Service Operations Management: Improving Service Delivery. – М.: Prentice Hall, 2005. – 516 с.
    
44. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
45. Erik Banks. Liquidity Risk : Managing Asset and Funding Risks (Finance and Capital Markets). – М.: , 2005. – 0 с.
    
46. Jay R. Galbraith. Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series). – М.: , 2005. – 0 с.
    
47. Marc J. Epstein. Performance Measurement and Management Control, Volume 14 : Superior Organizational Performance (Studies in Managerial and Financial Accounting). – М.: , 2004. – 0 с.
    
48. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
49. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
50. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
51. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
52. Rob Paton. Managing and Measuring Social Enterprises. – М.: , 2003. – 0 с.
    
53. Warren R. Plunkett. Management : Meeting and Exceeding Customer Expectations (with InfoTrac). – М.: , 2004. – 0 с.
    
54. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с.
    
55. Anne Swartzlander. Serving Internal and External Customers. – М.: , 2003. – 0 с.
    
56. Audrey Gilmore. Services Marketing and Management. – М.: , 2003. – 0 с.
    
57. Lawrence Jones. Strategies for Public Management Reform, Volume 13 (Research in Public Policy Analysis and Management). – М.: , 2004. – 0 с.
    
58. Diane Bledsoe. Organize and Manage Your Personal Finances (Survive and Thrive series). – М.: , 2003. – 0 с.
    
59. Akhil Sahai. Web Services in the Enterprise : Concepts, Standards, Solutions, and Management (Network and Systems Management). – М.: , 2005. – 0 с.
    
60. Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. Management: Meeting and Exceeding Customer Expectations. – М.: , 2007. – 704 с.
    
61. Dan Remenyi, Arthur Money, Frank Bannister. The Effective Measurement and Management of ICT Costs and Benefits. – М.: CIMA Publishing, 2007. – 408 с.
    
62. Hajo Riesenbeck, Jesko Perrey. Power Brands: Measuring, Making and Managing Brand Success. – М.: , 2007. – 274 с.
    
63. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
64. Bernard Marr. Strategic Performance Management: Leveraging and Measuring Your Intangible Value Drivers. – М.: , 2006. – 240 с.
    
65. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
66. Ray Pelletier. It's All About Service: How to Lead Your People to Care for Your Customers. – М.: , 2005. – 256 с.
    
67. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
68. Guy R. Powell. Marketing Calculator: Measuring and Managing Return on Marketing Investment. – М.: Wiley, 2008. – 300 с.
    
69. Business Performance Measurement: Unifying Theory and Integrating Practice. – М.: Cambridge University Press, 2008. – 528 с.
    
70. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
71. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
72. Patricia Sigmon. Six Steps to Creating Profit: A Guide for Small and Mid-Sized Service-Based Businesses. – М.: , 2010. – 208 с.
    
73. Marc Epstein. Performance Measurement and Management Control: Innovative Concepts & Practices (Studies in Managerial and Financial Accounting). – М.: , 2010. – 250 с.
    
74. Mike Daugherty. Monitoring and Managing Microsoft Exchange Server 2003. – М.: , 2010. – 586 с.
    
75. Paul M. Collier. Fundamentals of Risk Management for Accountants and Managers: Tools and Techniques. – М.: Elsevier, 2009. – 302 с.
    
76. Peter Mudie. Management and Marketing of Services. – М.: , 2010. – 306 с.
    
77. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
78. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
    
79. Beaufort B. Longest, Kurt Darr. Managing Health Services Organizations and Systems. – М.: , 2008. – 664 с.
    
80. John McKean. Managing Customers Through Economic Cycles. – М.: , 2010. – 264 с.
    
81. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
    
82. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с.
    
83. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
    
84. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
    
85. Leonard Matz. Liquidity Risk Measurement and Management. – М.: , 2011. – 448 с.
    
86. D Lucas. Measuring and Managing Federal Financial Risk. – М.: , 2010. – 272 с.
    
87. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
    
88. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
    
89. Chanchal Bhatted,Navin Chopra and Deeksha Katyal. Determination & Evaluation Of Carbon Footprint applied to IT Industry. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
    
90. Yasir Amir Khan Niazi and Noman Ovais. WIRELESS ELECTRICAL POWER MEASUREMENT AND MONITORING SYSTEM. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
91. Gajja Prasad,G. Ramya Swathi and P.V.N. Prasad. Wireless Speed Measurement and Control. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
92. Raghavendra Kumar Kanike,R. R. Reddy and K. Rama Gopal. Atmospheric Aerosols: Measurement and Characterization Techniques. – М.: LAP Lambert Academic Publishing, 2013. – 212 с.
    
93. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
    
94. Jee Grace Suyo,Alice Prieto-Carolino and Rodelio Subade. Disaster Risk Reduction and Management and its Implications for CRM. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
95. G.Michael G.Medhin Teferi and Ranavijai Bahadur Singh. Challenges of Tourism Resource Conservation and Management. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
96. Diwakar Yadav and A. N. Singh. Utilization of Reproductive and Child Health Services. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
97. Mutthuraju G. P. and Srinivasa N. Ecology and Management of Rice Sheath Mite. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
    
98. Rajesh Kumar and Omkar . Monitoring and Management of Mango Fruit Flies. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
99. Rudra Pratap Singh and Hari Mohan Singh. Aonla Arthropod Diversity and Management of Its Sucking Insect Pests. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
    
100. P. Sudheer Kumar,T. Uma Maheswari and A.P. Padmakumari. Screening and Management of Rhyzopertha dominica in Major Cereals. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
     
101. Vinod S. Kukanur and Naganagoud A. Insect Pests of Cucumber-seasonal incidence and management. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
     
102. M. S. Alam and M. A. Rahman. Physiological and Management Aspects of Wheat. – М.: LAP Lambert Academic Publishing, 2013. – 216 с.
     
103. Prashant S. Umbarkar and G. J. Parsana. Bio-Ecology And Management Of Pod Borer Complex Of Greengram. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
104. S. Daivasikamani and . Raja Naika. Coffee Leaf Rust: Epidemiology, Screening and Management. – М.: LAP Lambert Academic Publishing, 2013. – 248 с.
     
105. H.S. Mogalekar and Canciyal Johnson. Remote Sensing and GIS for Fisheries Management. – М.: LAP Lambert Academic Publishing, 2015. – 132 с.
     
106. Shyam Singh and L.P. Awasthi. Characterization and Management of Viral Diseases of Papaya. – М.: LAP Lambert Academic Publishing, 2012. – 240 с.
     
107. L. V. GHETIYA and D. M. Mehta. Population Dynamics and Management of Pod Borer Complex in Pigeonpea. – М.: LAP Lambert Academic Publishing, 2011. – 252 с.
     
108. Aasim Ullah,Shahidul Islam and Nurul Anwar Tarek. Automatic Power Distribution and Management. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
     
109. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
110. Chudamani Joshi and Jan de Leeuw. Mapping and management of invasive species. – М.: LAP Lambert Academic Publishing, 2009. – 84 с.
     
111. sunita chandel and R.C. Sharma. Diagnosis and Management of Floral Crop Diseases: A Practical Guide. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
112. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
113. Kuldeep Singh,Jitendra Mohan and Mehryar Anasseri. Psychological Well-Being: Dimensions, Measurements and Applications. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
114. M. V. Dass Prakash,S. Sivakumar and K. Premkumar. Childhood Asthma: Antioxidant Diagnosis and Management. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
115. Lavkush Dwivedi,A.B. Pant and Rambir Singh. Human Health Risk Assessment and Management. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     
116. A. R. Amirteimoori and S. Kordrostami. Performance measurement and evaluation. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
     
117. Satish Kumar and Arun Choudhary. Weighted Sub-Additive Information Measures and Their Applications. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
118. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
119. Olufemi Fawole,Joseph Fayeye and Kingsley Nwachukwu. Security Agency and The Control And Manangement Of Arms In Nigeria. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
120. Catherine Kahabuka and Sven G. Hinderaker. Care seeking and management of common childhood illnesses in Tanzania. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
     
121. Bhavna Sahni,D. S. Jamwal and Tarunvir Singh. Coverage of Maternal & Child Health and Family Welfare Services. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
     
122. Ayiro Laban and James K. arap Sang. LEADERSHIP AND MANAGEMENT IN EDUCATIONAL INSTITUTIONS. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
     
123. Jiantao Gu,Jun Zheng and Jixun Song. WLAN Monitoring and Management System. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
     
124. Sheikh Javed Usmani and S.K. Gandhi. Geospatial Technology In Land Resource Planning And Management. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
     
125. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
126. Murtaza Sheraz Ahmed and Khawaja Waqar Ahmed. Role of ICT in combating corruption and improving public services. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
127. Kazuya Kaku,Toshihisa Honma and Masami Fukuda. Wildfire Management in Terms of Project Management of Sentinel Asia. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
     
128. Norazah Mohd Suki and Norbayah Mohd Suki. Marketing and Management. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
     
129. Dejan Malinic and Vlade Milicevic. The Financial Performance Measurement in the Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
130. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
131. Ashish Mathur. Measuring & Managing Customer Satisfaction In Non-star Accommodations. – М.: LAP Lambert Academic Publishing, 2012. – 316 с.
     
132. Zdenek Dytrt,Alena Gajduskova and Dana Zadrazilova. Women and Management. – М.: LAP Lambert Academic Publishing, 2014. – 188 с.
     
133. Vincent Osa Aghayere and Walter Idada. Accountability and Transparency in the Nigerian Public Service. – М.: LAP Lambert Academic Publishing, 2013. – 368 с.
     
134. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
135. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
136. Federico Fontana. Performance Measurement and Management Systems of Local Authorities. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
     
137. Mumtaz Khan and Suleman A. Lodhi. IMPLICIT COORDINATION BEHAVIORS. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
138. Ibrahim Kabir Abdullahi and Fikret Tuna. Knowledge and Perceptions about Environmental Problems and Management. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
139. Richard Jeffries,Heather Annulis and Cyndi Gaudet. Investments in Leadership and Management Succession Planning. – М.: Scholars' Press, 2014. – 204 с.
     
140. Mohamed Samy Tawfik ElDeeb,Yasser Tawfik and Shadi Adibifard. Comparative Study Between Egyptian And Iranian Banks. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
5. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
6. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
7. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
8. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
9. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
10. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
11. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
12. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
13. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
14. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
15. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
16. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
17. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
18. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
19. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
20. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
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