Результаты поиска

Лучшие результаты

1. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
2. John O. Whitney. Taking Charge: Management Guide to Troubled Companies and Turnarounds. – М.: , 0. – 0 с.
   
3. Frederick C. Militello, Jr., Frederick C. Militello, Mark Tocchet, Publications Manager Rhona L. Ferling. Reassessing Corporate Banking Relationships: Issues, Practices & New Directions #09803. – М.: , 0. – 0 с.
   
4. Rajiv Khosla, Ernesto Damiani, William I. Grosky. Human-Centered E-Business. – М.: , 0. – 0 с.
   
5. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с.
   
6. JOHN CHIBAYA MBUYA. CREDIT RISK FUNDAMENTALS: CREDIT RISK MANAGEMENT. – М.: , 2010. – 92 с.
   
7. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
   
8. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
   
9. Jackson Lemomo Ole kulet,Daniel Auka and Simeon Kipchumba. Effects Of Relational Social Capital On Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
   
10. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
11. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
12. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
13. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
    
14. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
15. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
16. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
    
17. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
    
18. Zeenat Murtaza. Antecedents of Service Recovery Performance. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
    
19. Bilal Afsar,Asim Rehman and . Rehmat. Customer Loyalty in the banking sector of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
20. Norazah Mohd Suki. Services Marketing. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
    
21. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
    
22. Alexander Schnepel and Beverley Hope. Success Factors for e-CRM System Implementations. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
    
23. Davood Manzoor,Alireza Miremadi and Hamid Boostani Golestani. Mobile Banking Services in Financial Industry. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
24. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
25. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
    
26. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
    
27. JOHN CHIBAYA MBUYA. CREDIT RISK FUNDAMENTALS. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
    
28. Rangarirai Mbizi. CRM practices in corporate banking. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    

Дополнительные результаты

1. Jan Freidhof. The Dilemma of Cash Management in China: Presenting Entrusted Loans as a potential Solution. – М.: , 2012. – 56 с.
   
2. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
3. Masahiro Kawai, Peter Morgan, Shinji Takagi. Monetary and Currency Policy Management in Asia (A Joint Publication of the Asian Development Bank Institute and Edward Elgar Publishing). – М.: , 2012. – 320 с.
   
4. Hanna-Reetta Hirvonen, Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA: Evaluation of Microsoft Dynamics CRM system and its effectiveness in HAAGA-HELIA. – М.: , 2012. – 60 с.
   
5. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
   
6. Mary E. Chenoweth, Nancy Y. Moore, Amy G. Cox, Judith D. Mele, Jerry M. Sollinger. Best Practices in Supplier Relationship Management and Their Early Implementation in the Air Force Material Command. – М.: , 2012. – 90 с.
   
7. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
8. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
   
9. Jerry Acuff, Wally Wood. The Relationship Edge in Business : Connecting with Customers and Colleagues When It Counts. – М.: , 2004. – 0 с.
   
10. Marvin Snider. Human Relations Management in Young, Growing Companies : A Manual for Entrepreneurs and Executives. – М.: , 0. – 0 с.
    
11. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
    
12. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
    
13. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
    
14. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
    
15. Relationship and Resource Management in Operations (Securities Institute Global Capital Markets Series). – М.: , 0. – 0 с.
    
16. Dennis G. Uyemura, Donald R. van Deventer. Financial Risk Management In Banking: The Theory and Application of Asset and Liability Management. – М.: McGraw-Hill, 1992. – 350 с.
    
17. Robert Hudson, Alan Colley, Mark Largan. The Capital Markets and Financial Management in Banking. – М.: , 0. – 0 с.
    
18. Jerry McCaffery, L. R. Jones. Budgeting and Financial Management in the Federal Government (Research in Public Management, V. 1). – М.: , 0. – 0 с.
    
19. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
    
20. Joseph H. Boyett, Jimmie T. Boyett, Jimmie T. Boyett, Joseph H. Boyett. The Guru Guide to the Knowledge Economy: The Best Ideas for Operating Profitably in a Hyper-Competitive World. – М.: , 0. – 0 с.
    
21. Fiona Fui-Hoon Nah. Enterprise Resource Planning Solutions and Management. – М.: , 0. – 0 с.
    
22. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с.
    
23. Bill Donaldson, Tom O'Toole. Strategic Market Relationships : From Strategy to Implementation. – М.: , 0. – 0 с.
    
24. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с.
    
25. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
26. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
27. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
28. Raymond Teo, Sharon Fong. Maximising Profits: The Customer Centric Approach. – М.: , 0. – 0 с.
    
29. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
30. Aino Halinen, Routledge. Relationship Marketing in Professional Services: A Study of Agency-Client Dynamics in the Advertising Sector (Routledge Advances in Management and Business Studies). – М.: , 0. – 0 с.
    
31. Marketing Research for Managers, Third Edition (Marketing Research for Managers). – М.: , 0. – 0 с.
    
32. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с.
    
33. Robert Hite, Wesley J. Johnston. Managing Salespeople: A Relationship Management Approach. – М.: , 0. – 0 с.
    
34. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
35. Christine Brentani. Portfolio Management in Practice (Essential Capital Markets). – М.: , 2003. – 0 с.
    
36. Managing Strategic Enterprise Systems And E-government Initiatives In Asia: A Casebook (Series on Innovation and Knowledge Management, Vol. 1). – М.: , 2004. – 0 с.
    
37. G.G Kaufman. Market Discipline in Banking : Theory and Evidence (Research in Financial Services: Private and Public Policy). – М.: , 2003. – 0 с.
    
38. Russell S. Winer. Marketing Management, Second Edition. – М.: , 2003. – 0 с.
    
39. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
40. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
41. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
42. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
    
43. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с.
    
44. Michael J Boella. Human Resource Management in the Hospitality Industry, Eighth Edition : An Introductory Guide. – М.: , 2005. – 0 с.
    
45. Nigel Nicholson. Traders: Risks, Decisions, and Management in Financial Markets. – М.: , 2004. – 0 с.
    
46. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
    
47. Richard S. Guha. How To Get What You Most Want In Life: Achieve Worldly And Emotional Career Success. – М.: , 2004. – 0 с.
    
48. Internal Relationship Management: Linking Human Resources To Marketing Performance (Journal of Relationship Marketing Monographic Separates). – М.: , 2004. – 0 с.
    
49. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с.
    
50. Jack Stahl. Lessons on Leadership: The 7 Fundamental Management Skills for Leaders at All Levels. – М.: , 2007. – 240 с.
    
51. James Bamford. CRM Project Management: Managing OTS Enterprise Wide Application Implementations. – М.: , 2005. – 215 с.
    
52. Tim Riesterer, Diane Emo. Customer Message Management: Increasing Marketing's Impact on Selling (American Marketing Association). – М.: , 2006. – 192 с.
    
53. Jill DychA©, Evan Levy. Customer Data Integration: Reaching a Single Version of the Truth (SAS Institute Inc.). – М.: , 2006. – 320 с.
    
54. Peter Mudie, Angela Pirrie. Services Marketing Management, Third Edition. – М.: , 2006. – 280 с.
    
55. Russ Winer. Marketing Management (3rd Edition). – М.: , 2006. – 544 с.
    
56. Patricia S. Yoder-Wise. Leading and Managing in Nursing. – М.: , 2006. – 760 с.
    
57. Mahesh S. Raisinghani. Handbook of Research on Global Information Technology Management in the Digital Economy. – М.: Information Science Reference, 2008. – 588 с.
    
58. Handbook of Marketing Decision Models (International Series in Operations Research & Management Science) (International Series in Operations Research & Management Science). – М.: , 2008. – 630 с.
    
59. Evert Gummesson. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy. – М.: , 2008. – 392 с.
    
60. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с.
    
61. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
62. Connectivity and Knowledge Management in Virtual Organizations: Networking and Developing Interactive Communications (Premier Reference Source). – М.: , 2008. – 450 с.
    
63. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с.
    
64. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
65. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с.
    
66. David Loader. Relationship and Resource Management in Operations. – М.: , 2010. – 172 с.
    
67. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с.
    
68. Derek F. Channon. Cases in Bank Strategic Management and Marketing. – М.: , 1986. – 418 с.
    
69. DF CHANNON. Channon: ?cases? In Bank Strategic Management & Marketing. – М.: , 1989. – 418 с.
    
70. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с.
    
71. Ivanka Menken. The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition. – М.: , 2011. – 180 с.
    
72. Samuel Gichere. Climate Variability And Water Resources Degradation in Kenya: Improving Water Resources Development And Management (World Bank Working Papers) (World Bank Working Papers). – М.: , 2006. – 128 с.
    
73. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
    
74. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с.
    
75. Joel Bessis. Risk Management in Banking. – М.: , 2009. – 840 с.
    
76. Joel Bessis. Risk Management in Banking. – М.: , 2009. – 840 с.
    
77. Joel Bessis. Risk Management in Banking. – М.: , 1997. – 448 с.
    
78. Joel Bessis. Risk Management in Banking. – М.: , 1997. – 448 с.
    
79. Rudolf Duttweiler. Managing Liquidity in Banks. – М.: , 2009. – 304 с.
    
80. Joel Bessis. Risk Management in Banking. – М.: , 2002. – 812 с.
    
81. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
    
82. Roberto Ruozi, Pierpaolo Ferrari. Liquidity Risk Management in Banks: Economic and Regulatory Issues (SpringerBriefs in Finance). – М.: , 2012. – 59 с.
    
83. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
    
84. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
85. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
86. Chakchai So-In. Resource Allocation and Management in Computer Networks. – М.: LAP Lambert Academic Publishing, 2011. – 212 с.
    
87. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
88. Mudassar Ali. Role of Information Technology in retaining customers. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
89. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
90. Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
91. Nouman Shafique,Razzaq Athar and Tahir Saeed. Black Box of 3 C’s (Customer, Company & Competitor) In Modern World. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
    
92. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
93. Ankit Khandelwal. The Concept Of Loyalty In Retail As A Corporate Strategy. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
94. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
    
95. Arpita Ghosh. Financial Statement Management in Banks. – М.: LAP Lambert Academic Publishing, 2012. – 444 с.
    
96. Jaskaran Singh Dhillon and Ramita Verma. Asset - Liability Management in Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
    
97. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
    
98. Neville C. Pradeep. Data Mining in Management and Practice. – М.: LAP Lambert Academic Publishing, 2012. – 412 с.
    
99. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
100. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
101. Daniel Lashar. Relationship Marketing in Retail Banking. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
     
102. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
103. Paramsothy Vijayan. Knowledge Management in Banks. – М.: LAP Lambert Academic Publishing, 2014. – 324 с.
     
104. Shyam Bhati. Role of Trust in bank lending. – М.: LAP Lambert Academic Publishing, 2011. – 308 с.
     
105. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
106. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
107. Ritesh Patel and Rajnikant Patel. Brand Management In Retail Banking. – М.: LAP Lambert Academic Publishing, 2012. – 520 с.
     
108. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
109. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
110. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
111. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
112. Jaskaran Singh Dhillon. Relationship Marketing Strategies in Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 392 с.
     
113. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
114. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
115. Borareaksmey Long. Relationship Marketing in the Banking Industry. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
116. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
     
117. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
118. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
119. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
120. Shuanghong Niu. An Emprical Study of Value-Added-Reseller Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 264 с.
     
121. Khalid Hashmi. Customer-support Service-The Role in Telecom Customer Relationships. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
122. Kaushik Bhattacharya. Customer Relationship Marketing in Indian Steel Industry. – М.: LAP Lambert Academic Publishing, 2012. – 380 с.
     
123. Harpreet Kaur Kohli and Arvinder Singh Chawla. Asset Liability Management in Banks. – М.: LAP Lambert Academic Publishing, 2013. – 356 с.
     
124. Roopali Bajaj and Shalini Sinha. Dynamics of Employee Relationship Management. – М.: Scholars' Press, 2012. – 204 с.
     
125. Alireza Miremadi and Shirin Ranjbar Toutouee. Electronic Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2015. – 120 с.
     
126. Samuel Ntsiful and Germain Kofi Acka. Customers' Adoption Behaviour in Internet Banking. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
127. Fiseha Zelealem Ayou. Implementation of Customer Relationship Management in Hotel Industry. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
128. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
129. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
130. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
131. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
132. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
133. Rossano Giandomenico. Asset Liability Management in Insurance Companies and Banks. – М.: LAP Lambert Academic Publishing, 2010. – 64 с.
     
134. Mudassar Ali. CRM activities in the growth and expansion of hotel industry. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
135. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
136. Kesjana Halili. Risk Management in North Cyprus Banking Sector. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
     
137. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
138. Antti Fredriksson. Soft and hard information in bank-firm relationships. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
139. Rangarirai Mbizi. CRM practices in corporate banking. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
140. Najaf Gharachourlou Aghjelou. Risk analysis and Risk management in Banks. – М.: LAP Lambert Academic Publishing, 2012. – 232 с.
     

Лучшие результаты

Дополнительные результаты

1. Private banking: основные понятия, проблемы развития в России. И.А. Зарипов, А.В. Петров, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
2. На ниве private banking становится теснее. И.Е. Смирнов, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
3. Private Banking в России. Е.Е. Смирнов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
4. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
5. Российский Private Banking: каковы шансы выжить, используя локальные наработки?. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2007.
6. Некоторые практические вопросы осуществления операций по форфетированию. интервью с Д.В. Курышевым, директором по форфейтингу в России и странах СНГ банка Sumitomo Mitsui Banking Corporation. SMBC Europe. Н.А. Ранних, "Международные банковские операции", № 4, июль-август 2006.
7. Private banking сегодня. интервью с А. Юдиным, руководителем направления private banking Русского Банка Развития. "Банковский ритейл", № 3, III квартал 2006.
8. Динамичное развитие: ICICI Bank Eurasia в России. интервью с г-ном Махешкой, Председателем Правления ООО "ICICI Bank Eurasia". И. Гусева, "Банковское кредитование", № 4, июль-август 2006.
9. Особенности национального private banking. интервью с Н. Родионовой, директором департамента по работе с состоятельными клиентами АКБ "РОСБАНК". В. Мешалкина, "Банковское дело в Москве", № 4, апрель 2006.
10. Private banking в России. И.А. Зарипов, "Банковский ритейл", № 1, I квартал 2006.
11. Private banking - эксклюзивное обслуживание состоятельных клиентов. Д.А. Шевчук, В.А. Шевчук, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
12. Ритейловые решения RS-Bank/Pervasive для розничного бизнеса в SMB-банке. О. Гроздова, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
13. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
14. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
15. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
16. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
17. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
18. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
19. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
20. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
21. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
22. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
23. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
24. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
25. Прагматизм "новой волны" отечественного private banking. А.И. Гусев, "Банковский ритейл", N 4, IV квартал 2010 г.
26. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
27. Отечественный рынок private banking: новые возможности, но старые игроки. А.И. Гусев, "Банковский ритейл", N 3, III квартал 2010 г.
28. Андрей Мовчан. Третий Рим": private banking в российском банке - это оксюморон". интервью с А. Мовчаном, управляющим партнером компании "Третий Рим". А. Алборова, "Банковское обозрение", N 6, июнь 2010 г.
29. Оценка портфелей клиента private banking. К. Либор, "Банковское обозрение", N 4, апрель 2010 г.
30. Клиенты корпоративного блока - новый сегмент private banking. А.И. Гусев, "Банковский ритейл", N 2, II квартал 2010 г.
31. Внутренний контроль в отечественном private banking. А.И. Гусев, "Внутренний контроль в кредитной организации", N 2, апрель-июнь 2010 г.
32. Эффективный инструмент для бенчмаркинга услуг private banking. Е.П. Солдатова, "Управление в кредитной организации", № 1, январь-февраль 2010.
33. Выбор позиционирования в отечественном private banking. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2010.
34. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
35. Российский рынок private banking: клиенты возвращаются. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2009.
36. Использование метода "тайный покупатель" для оценки услуг private banking. Е.П. Солдатова, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
37. Private banking заблудился. Новый тренд рынка - mass affluent. Р.С. Мурашов, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
38. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
39. От чего не готовы отказаться клиенты российского private banking. А.И. Гусев, "Банковский ритейл", № 3, III квартал 2009.
40. Private banking в рамках банковской структуры. А.И. Гусев, "Организация продаж банковских продуктов", № 3, III квартал 2009.
41. Тенденции развития private banking. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2009.
42. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
43. Private banking по-русски... Неужели все-таки есть что и кому продавать. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2009.
44. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
45. Пути развития private banking и его российские особенности. А. Саркисянц, "Бухгалтерия и банки", № 11, ноябрь 2008., № 1, 2, январь, февраль 2009.
46. Private banking в условиях кризиса. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2008, 1, I квартал 2009.
47. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
48. Особенности реализации услуг private banking в России. А.В. Сысоева, "Организация продаж банковских продуктов", № 3, III квартал 2008.
49. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.
50. Южноафриканский Standard Bank покоряет Россию. интервью с Ю. Войцеховским, президентом ЗАО "Стандарт Банк". А. Скогорева, "Банковское обозрение", № 6, июнь 2008.
51. Российский рынок private banking системно заинтересовался розницей. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2008.
52. Структурная организация подразделения по обслуживанию VIP-клиентов в российском private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 2, 3, II, III квартал 2008.
53. Простор для долгосрочных инвестиций. интервью с А. Колошенко, председателем правления Экстробанка. Santander Consumer Bank. "БДМ. Банки и деловой мир", № 3, март 2008.
54. Проблемы разработки и продаж продуктового ряда на российском рынке private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2008.