Результаты поиска

Лучшие результаты

1. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
   

Дополнительные результаты

1. John Asafu-Adjaye, Renuka Mahadevan. Managing Macroeconomic Policies for Sustainable Growth. – М.: , 2012. – 208 с.
   
2. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
3. Hanna-Reetta Hirvonen, Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA: Evaluation of Microsoft Dynamics CRM system and its effectiveness in HAAGA-HELIA. – М.: , 2012. – 60 с.
   
4. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
   
5. Mary E. Chenoweth, Nancy Y. Moore, Amy G. Cox, Judith D. Mele, Jerry M. Sollinger. Best Practices in Supplier Relationship Management and Their Early Implementation in the Air Force Material Command. – М.: , 2012. – 90 с.
   
6. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
7. Robert S. Kaplan, Robin Cooper. Cost & Effect: Using Integrated Cost Systems to Drive Profitability and Performance. – М.: Harvard Business School Press, 1997. – 358 с.
   
8. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
   
9. Philip Bligh, Douglas Turk. CRM Unplugged: Releasing CRM's Strategic Value. – М.: John Wiley and Sons, Ltd, 2004. – 206 с.
   
10. Jack H. Grossman, J. Robert Parkinson. Becoming a Successful Manager : How to Make a Smooth Transition from Managing Yourself to Managing Others. – М.: , 0. – 0 с.
    
11. Corporate Politics for IT Managers: How to get Streetwise (Computer Weekly Professional Series). – М.: , 0. – 0 с.
    
12. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
    
13. Maxine Dalton, Chris Ernst, Jennifer Deal, Jean Leslie, Christopher T. Ernst, Jennifer Deal, Jean Leslie. Success for the New Global Manager: How to Work Across Distances, Countries, and Cultures. – М.: , 0. – 0 с.
    
14. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
    
15. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
    
16. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
    
17. Kornel Terplan. Electronic Bill Presentment and Payment (Advanced and Emerging Communications Technologies Series). – М.: , 0. – 0 с.
    
18. Ned Gandevani. How to Become a Successful Trader: The Trading Personality Profile: Your Key to Maximizing Your Profit With Any System. – М.: , 0. – 0 с.
    
19. Des Dearlove. The Ultimate Book of Business Thinking : Harnessing the Power of the World's Greatest Business Ideas (The Ultimate Series). – М.: , 0. – 0 с.
    
20. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
    
21. Jill Dyche, Jill Dyche. e-Data: Turning Data into Information with Data Warehousing (Addison-Wesley Information Technology Series). – М.: , 0. – 0 с.
    
22. Fiona Fui-Hoon Nah. Enterprise Resource Planning Solutions and Management. – М.: , 0. – 0 с.
    
23. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с.
    
24. Steven W. Floyd, Bill Wooldridge. The Strategic Middle Manager : How to Create and Sustain Competitive Advantage. – М.: , 0. – 0 с.
    
25. Peter Honebein. Strategies For Effective Customer Education. – М.: , 0. – 0 с.
    
26. Bill Donaldson, Tom O'Toole. Strategic Market Relationships : From Strategy to Implementation. – М.: , 0. – 0 с.
    
27. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с.
    
28. Regis McKenna. Total Access. – М.: , 0. – 0 с.
    
29. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
30. Mark W. Heisler, Suzanne Baldino Jones. From Cellmates to Soulmates Integrating Sales and Service. – М.: , 0. – 0 с.
    
31. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
32. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
33. Raymond Teo, Sharon Fong. Maximising Profits: The Customer Centric Approach. – М.: , 0. – 0 с.
    
34. Michael J. Cunningham. Customer Relationship Management (Express Exec). – М.: , 0. – 0 с.
    
35. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
36. Marketing Book, Fifth Edition. – М.: , 0. – 0 с.
    
37. Marketing Research for Managers, Third Edition (Marketing Research for Managers). – М.: , 0. – 0 с.
    
38. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с.
    
39. Robert Hite, Wesley J. Johnston. Managing Salespeople: A Relationship Management Approach. – М.: , 0. – 0 с.
    
40. William Skip Miller. Proactive Sales Management: How to Stay Ahead of the Game Without Working Like a Dog. – М.: AMACOM/American Management Association, 2001. – 240 с.
    
41. Joel Scott. GoldMine 6 for Dummies. – М.: , 0. – 0 с.
    
42. Mehdi Khosrowpour. Effective Utilization and Management of Emerging Information Technologies: The 1998 Conference Proceedings in Boston Massachusettes. – М.: , 0. – 0 с.
    
43. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
44. Dermot McCormack. 10 Technologies Every Executive Should Know. – М.: , 2004. – 0 с.
    
45. Managing Strategic Enterprise Systems And E-government Initiatives In Asia: A Casebook (Series on Innovation and Knowledge Management, Vol. 1). – М.: , 2004. – 0 с.
    
46. Russell S. Winer. Marketing Management, Second Edition. – М.: , 2003. – 0 с.
    
47. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
48. Mark W. Heisler. From Cellmates to Soulmates. – М.: , 2003. – 0 с.
    
49. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
50. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
51. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
    
52. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с.
    
53. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
    
54. Jeffrey A. Berk. Champions of Change. – М.: , 2004. – 0 с.
    
55. Richard S. Guha. How To Get What You Most Want In Life: Achieve Worldly And Emotional Career Success. – М.: , 2004. – 0 с.
    
56. Internal Relationship Management: Linking Human Resources To Marketing Performance (Journal of Relationship Marketing Monographic Separates). – М.: , 2004. – 0 с.
    
57. Glen Urban. Digital Marketing Strategy: Text and Cases. – М.: , 2003. – 0 с.
    
58. Richard M. S. Wilson. Strategic Marketing Management, Third Edition : planning, implementation and control. – М.: , 2005. – 0 с.
    
59. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с.
    
60. Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с.
    
61. Jack Stahl. Lessons on Leadership: The 7 Fundamental Management Skills for Leaders at All Levels. – М.: , 2007. – 240 с.
    
62. Dan Remenyi, Arthur Money, Frank Bannister. The Effective Measurement and Management of ICT Costs and Benefits. – М.: CIMA Publishing, 2007. – 408 с.
    
63. James Bamford. CRM Project Management: Managing OTS Enterprise Wide Application Implementations. – М.: , 2005. – 215 с.
    
64. Tim Riesterer, Diane Emo. Customer Message Management: Increasing Marketing's Impact on Selling (American Marketing Association). – М.: , 2006. – 192 с.
    
65. Jill DychA©, Evan Levy. Customer Data Integration: Reaching a Single Version of the Truth (SAS Institute Inc.). – М.: , 2006. – 320 с.
    
66. Peter Mudie, Angela Pirrie. Services Marketing Management, Third Edition. – М.: , 2006. – 280 с.
    
67. Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff. Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM. – М.: , 2006. – 272 с.
    
68. Russ Winer. Marketing Management (3rd Edition). – М.: , 2006. – 544 с.
    
69. Michel Syrett. Successful Strategy Execution: How to Keep Your Business Goals on Target. – М.: Profile Books, 2007. – 164 с.
    
70. Handbook of Marketing Decision Models (International Series in Operations Research & Management Science) (International Series in Operations Research & Management Science). – М.: , 2008. – 630 с.
    
71. James Mastan. Product Launch the Microsoft Way. – М.: , 2008. – 420 с.
    
72. Tom Wong, Liz Kao. Salesforce.com For Dummies (For Dummies (Computer/Tech)). – М.: , 2008. – 372 с.
    
73. Joel Scott, David Lee, Scott Weiss. Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech)). – М.: , 2008. – 408 с.
    
74. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
75. Evert Gummesson. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy. – М.: , 2008. – 392 с.
    
76. Dave Chaffey, Paul Smith. eMarketing eXcellence, Third Edition: Planning and optimising your digital marketing (Emarketing Essentials). – М.: , 2008. – 528 с.
    
77. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с.
    
78. Bob Regnerus, Robert Skrob. The Official Get Rich Guide to Information Marketing on the Internet. – М.: Entrepreneur Press, 2008. – 304 с.
    
79. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
80. Richard M. S. Wilson and Colin Gilligan. Strategic Marketing Management: Planning, Implementation & Control. – М.: Elsevier Butterworth-Heinemann, 2008. – 888 с.
    
81. Dan Hill. Emotionomics: Leveraging Emotions for Business Success. – М.: , 2009. – 368 с.
    
82. Freimut Bodendorf, Susanne Robra-Bissantz. E-Business Management (Springer-Lehrbuch) (German Edition). – М.: , 2009. – 200 с.
    
83. Kevin J. O'sullivan. Strategic Intellectual Capital Management in Multinational Organizations: Sustainability and Successful Implications. – М.: , 2009. – 358 с.
    
84. Management Education for Global Sustainability (HC). – М.: , 2009. – 416 с.
    
85. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с.
    
86. Byron Keating. Multichannel Service Relationships: Toward an Integrated Model. – М.: , 2010. – 308 с.
    
87. Zenia Barnard. Online community portals for enhanced Customer Relationship Management: Getting Return on Investment through Return on Relationships. – М.: , 2010. – 316 с.
    
88. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
89. Michael J. Baker. The Marketing Book. – М.: Butterworth-Heinemann, 2003. – 834 с.
    
90. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с.
    
91. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с.
    
92. Akin Arikan. Multichannel Marketing. – М.: , 2008. – 288 с.
    
93. Brent J. Bahnub. Activity–Based Management for Financial Institutions. – М.: , 2010. – 224 с.
    
94. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с.
    
95. Ivanka Menken. The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition. – М.: , 2011. – 180 с.
    
96. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
    
97. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с.
    
98. Christiane Nusslein–volhar. Coming to Life – How Genes Drive Development. – М.: , 2008. – 0 с.
    
99. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
    
100. The Social Customer: How Brands Can Use Social Crm To Acquire, Monetize, And Retain Fans, Friends, And Followers. – М.: , 2011. – 272 с.
     
101. Philip Kotler. Marketing Insights From A to Z: 80 Concepts Every Manager Needs to Know. – М.: John Wiley and Sons, Ltd, 2003. – 228 с.
     
102. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
     
103. Steve Peters. Chimp Paradox: How Our Impulses and Emotions Can Determine Success and Happiness and How We Can Control Them. – М.: , 2012. – 352 с.
     
104. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
     
105. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
     
106. E. Madhusudhana Reddy. Effective Classification Using Parallel Apriori. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
107. Mohammad Sadegh Ghasemi. Improving Customer Knowledge Management through online games. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
     
108. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
109. Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
110. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
111. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
112. Suitbert Mumburi. Effect Of Financial Management Policies On The Sustainability Of NGOs. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
113. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
     
114. Neville C. Pradeep. Data Mining in Management and Practice. – М.: LAP Lambert Academic Publishing, 2012. – 412 с.
     
115. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
116. Enock Ofori-Mensah. Customer Relationship Network. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
117. Roger Achkar. CRM and Customer Data. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
     
118. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
119. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
120. Godfred Owusu-Bempah,Emmanuel Attah Kumah and Dennis Amoako. The Importance Of Supplier Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
     
121. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
122. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
123. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
124. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
125. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
126. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
127. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
128. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
     
129. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
130. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
131. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
132. Kaushik Bhattacharya. Customer Relationship Marketing in Indian Steel Industry. – М.: LAP Lambert Academic Publishing, 2012. – 380 с.
     
133. Sehrish Qureshi. Impact of Manager's Emotional Intelligence on Employees. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
134. Alireza Miremadi and Shirin Ranjbar Toutouee. Electronic Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2015. – 120 с.
     
135. Lynda Bourne. Project Relationship Management and the Stakeholder Circle. – М.: LAP Lambert Academic Publishing, 2010. – 324 с.
     
136. Chinedu Ngene and Umer Ghauri. The Role of Effective Leadership in Managing Innovation and Change. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
137. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
138. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
139. Hanna-Reetta Hirvonen and Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
140. Rangarirai Mbizi. CRM practices in corporate banking. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     

Лучшие результаты

Дополнительные результаты

1. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
2. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
3. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
4. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
5. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
8. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
9. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
10. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
11. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
12. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
13. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
14. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
15. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.