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Результаты поиска Лучшие результаты David A. Aaker. Managing Brand Equity. – М.: Free Press, 2003. – 300 с. Nicolas Teles. Kundenbindung durch CRM: Konzeption und Optimierung fur eine erfolgreiche Implementierung (German Edition). – М.: , 2012. – 88 с. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с. Robin Cooper, Robert S. Kaplan. Design of Cost Management Systems (2nd Edition). – М.: Prentice Hall, 1998. – 552 с. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с. Hubert Osterle, Elgar Fleisch, Rainer Alt. Business Networking: Shaping Collaboration Between Enterprises. – М.: , 0. – 0 с. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с. Jeffrey K. Pinto, Pekka Rouhiainen. Building Customer-Based Project Organizations. – М.: , 0. – 0 с. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с. Frederick C. Militello, Jr., Frederick C. Militello, Mark Tocchet, Publications Manager Rhona L. Ferling. Reassessing Corporate Banking Relationships: Issues, Practices & New Directions #09803. – М.: , 0. – 0 с. Des Dearlove. The Ultimate Book of Business Thinking : Harnessing the Power of the World's Greatest Business Ideas (The Ultimate Series). – М.: , 0. – 0 с. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с. Fiona Fui-Hoon Nah. Enterprise Resource Planning Solutions and Management. – М.: , 0. – 0 с. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с. Bill Donaldson, Tom O'Toole. Strategic Market Relationships : From Strategy to Implementation. – М.: , 0. – 0 с. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с. Robert E. Wayland, Paul M. Cole. Customer Connections: New Strategies for Growth. – М.: , 0. – 0 с. Raymond Teo, Sharon Fong. Maximising Profits: The Customer Centric Approach. – М.: , 0. – 0 с. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с. Terry R. Bacon, Terry Bacon, Terry R., Ph.D. Bacon. Selling to Major Accounts: Tools, Techniques, and Practical Solutions for the Sales Manager. – М.: , 0. – 0 с. Marketing Research for Managers, Third Edition (Marketing Research for Managers). – М.: , 0. – 0 с. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: , 0. – 0 с. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с. Managing Strategic Enterprise Systems And E-government Initiatives In Asia: A Casebook (Series on Innovation and Knowledge Management, Vol. 1). – М.: , 2004. – 0 с. Russell S. Winer. Marketing Management, Second Edition. – М.: , 2003. – 0 с. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с. John J. Murphy. Converting Customer Value : From Retention to Profit. – М.: , 2005. – 0 с. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с. Richard M. S. Wilson. Strategic Marketing Management, Third Edition : planning, implementation and control. – М.: , 2005. – 0 с. David Ford. Managing Business Relationships. – М.: , 2003. – 0 с. Ken Langdon. Account Management (Express Exec). – М.: , 2004. – 0 с. Roger Best. Market-Based Management. – М.: Prentice Hall, 2004. – 528 с. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с. Jack Stahl. Lessons on Leadership: The 7 Fundamental Management Skills for Leaders at All Levels. – М.: , 2007. – 240 с. James Bamford. CRM Project Management: Managing OTS Enterprise Wide Application Implementations. – М.: , 2005. – 215 с. Jill DychA©, Evan Levy. Customer Data Integration: Reaching a Single Version of the Truth (SAS Institute Inc.). – М.: , 2006. – 320 с. Peter Mudie, Angela Pirrie. Services Marketing Management, Third Edition. – М.: , 2006. – 280 с. Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff. Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM. – М.: , 2006. – 272 с. Russ Winer. Marketing Management (3rd Edition). – М.: , 2006. – 544 с. Gary Armstrong, Philip Kotler. Marketing: An Introduction and MyMarketingLab Package (9th Edition). – М.: , 2008. – 0 с. Handbook of Marketing Decision Models (International Series in Operations Research & Management Science) (International Series in Operations Research & Management Science). – М.: , 2008. – 630 с. Noel Capon, Dave Potter, Fred Schindler. Managing Global Accounts. – М.: , 2008. – 256 с. Evert Gummesson. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy. – М.: , 2008. – 392 с. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с. John Care, Aron Bohlig. Mastering Technical Sales: The Sales Engineer's Handbook (Artech House Technology Management Library). – М.: , 2008. – 340 с. Richard M. S. Wilson and Colin Gilligan. Strategic Marketing Management: Planning, Implementation & Control. – М.: Elsevier Butterworth-Heinemann, 2008. – 888 с. Lynette Ryals. Managing Customers Profitably. – М.: , 2009. – 384 с. Freimut Bodendorf, Susanne Robra-Bissantz. E-Business Management (Springer-Lehrbuch) (German Edition). – М.: , 2009. – 200 с. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с. Roger J. Best. Market-Based Management. – М.: Pearson Education, 2009. – 552 с. Byron Keating. Multichannel Service Relationships: Toward an Integrated Model. – М.: , 2010. – 308 с. Zenia Barnard. Online community portals for enhanced Customer Relationship Management: Getting Return on Investment through Return on Relationships. – М.: , 2010. – 316 с. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: Morgan Kaufmann, 2003. – 448 с. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с. Customer Relationship Management. – М.: , 2011. – 164 с. The Social Customer: How Brands Can Use Social Crm To Acquire, Monetize, And Retain Fans, Friends, And Followers. – М.: , 2011. – 272 с. Philip Kotler. Marketing Insights From A to Z: 80 Concepts Every Manager Needs to Know. – М.: John Wiley and Sons, Ltd, 2003. – 228 с. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с. Ines Isakovic. Customer Relationship Management (CRM). – М.: LAP Lambert Academic Publishing, 2013. – 76 с. Mudassar Ali. Role of Information Technology in retaining customers. – М.: LAP Lambert Academic Publishing, 2013. – 72 с. Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с. Nouman Shafique,Razzaq Athar and Tahir Saeed. Black Box of 3 C’s (Customer, Company & Competitor) In Modern World. – М.: LAP Lambert Academic Publishing, 2014. – 116 с. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. Nurizman Jebril. Supply chain management practices on competitive position. – М.: Scholars' Press, 2014. – 84 с. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с. Neville C. Pradeep. Data Mining in Management and Practice. – М.: LAP Lambert Academic Publishing, 2012. – 412 с. Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с. Roger Achkar. CRM and Customer Data. – М.: LAP Lambert Academic Publishing, 2011. – 56 с. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с. Timo de Wit. The effect of Social Media on Relationship Marketing. – М.: LAP Lambert Academic Publishing, 2012. – 64 с. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с. Kittipong Sophonthummapharn. Techno-Relationship Innovations. – М.: LAP Lambert Academic Publishing, 2009. – 292 с. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с. Salman Ahmad Awan and Muzafar Said. Edging Customer Loyalty Enhancing Communication. – М.: LAP Lambert Academic Publishing, 2012. – 152 с. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с. Sehrish Qureshi. Impact of Manager's Emotional Intelligence on Employees. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Dominika Spychalska. Vendor Managed Inventory. – М.: LAP Lambert Academic Publishing, 2010. – 80 с. Alireza Miremadi and Shirin Ranjbar Toutouee. Electronic Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2015. – 120 с. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с. Zenia Barnard. Online community portals for enhanced Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 316 с. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с. Casper Venter. Quality Management in International Forensic Drug Laboratories. – М.: LAP Lambert Academic Publishing, 2013. – 164 с. Jeff Sauro. Customer Analytics For Dummies. – М.: , 2015. – с. Дополнительные результаты Nicolas Teles. Kundenbindung durch CRM: Konzeption und Optimierung fur eine erfolgreiche Implementierung (German Edition). – М.: , 2012. – 88 с. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с. Hanna-Reetta Hirvonen, Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA: Evaluation of Microsoft Dynamics CRM system and its effectiveness in HAAGA-HELIA. – М.: , 2012. – 60 с. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с. Nico Dittelbach. Chancen und Grenzen von Social Media im CRM (German Edition). – М.: , 2012. – 50 с. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с. Robin Cooper, Robert S. Kaplan. Design of Cost Management Systems (2nd Edition). – М.: Prentice Hall, 1998. – 552 с. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с. Hubert Osterle, Elgar Fleisch, Rainer Alt. Business Networking: Shaping Collaboration Between Enterprises. – М.: , 0. – 0 с. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с. Jeffrey K. Pinto, Pekka Rouhiainen. Building Customer-Based Project Organizations. – М.: , 0. – 0 с. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с. Frederick C. Militello, Jr., Frederick C. Militello, Mark Tocchet, Publications Manager Rhona L. Ferling. Reassessing Corporate Banking Relationships: Issues, Practices & New Directions #09803. – М.: , 0. – 0 с. Des Dearlove. The Ultimate Book of Business Thinking : Harnessing the Power of the World's Greatest Business Ideas (The Ultimate Series). – М.: , 0. – 0 с. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с. Fiona Fui-Hoon Nah. Enterprise Resource Planning Solutions and Management. – М.: , 0. – 0 с. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с. Roger Cartwright. Customer Relationships (Express Exec). – М.: , 0. – 0 с. Bill Donaldson, Tom O'Toole. Strategic Market Relationships : From Strategy to Implementation. – М.: , 0. – 0 с. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с. Hans Peter Brondmo. The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships. – М.: , 0. – 0 с. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с. Robert E. Wayland, Paul M. Cole. Customer Connections: New Strategies for Growth. – М.: , 0. – 0 с. Raymond Teo, Sharon Fong. Maximising Profits: The Customer Centric Approach. – М.: , 0. – 0 с. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с. Terry R. Bacon, Terry Bacon, Terry R., Ph.D. Bacon. Selling to Major Accounts: Tools, Techniques, and Practical Solutions for the Sales Manager. – М.: , 0. – 0 с. Marketing Research for Managers, Third Edition (Marketing Research for Managers). – М.: , 0. – 0 с. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: , 0. – 0 с. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с. Managing Strategic Enterprise Systems And E-government Initiatives In Asia: A Casebook (Series on Innovation and Knowledge Management, Vol. 1). – М.: , 2004. – 0 с. Russell S. Winer. Marketing Management, Second Edition. – М.: , 2003. – 0 с. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с. John J. Murphy. Converting Customer Value : From Retention to Profit. – М.: , 2005. – 0 с. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с. Richard M. S. Wilson. Strategic Marketing Management, Third Edition : planning, implementation and control. – М.: , 2005. – 0 с. David Ford. Managing Business Relationships. – М.: , 2003. – 0 с. Ken Langdon. Account Management (Express Exec). – М.: , 2004. – 0 с. Roger Best. Market-Based Management. – М.: Prentice Hall, 2004. – 528 с. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с. Jack Stahl. Lessons on Leadership: The 7 Fundamental Management Skills for Leaders at All Levels. – М.: , 2007. – 240 с. James Bamford. CRM Project Management: Managing OTS Enterprise Wide Application Implementations. – М.: , 2005. – 215 с. Jill DychA©, Evan Levy. Customer Data Integration: Reaching a Single Version of the Truth (SAS Institute Inc.). – М.: , 2006. – 320 с. Peter Mudie, Angela Pirrie. Services Marketing Management, Third Edition. – М.: , 2006. – 280 с. Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff. Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM. – М.: , 2006. – 272 с. Russ Winer. Marketing Management (3rd Edition). – М.: , 2006. – 544 с. Robert Christie Mill. Restaurant Management: Customers, Operations, and Employees. – М.: Prentice Hall, 2006. – 464 с. Gary Armstrong, Philip Kotler. Marketing: An Introduction and MyMarketingLab Package (9th Edition). – М.: , 2008. – 0 с. Handbook of Marketing Decision Models (International Series in Operations Research & Management Science) (International Series in Operations Research & Management Science). – М.: , 2008. – 630 с. Abaete de Azevedo, Ricardo Pomeranz. Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing. – М.: , 2008. – 240 с. Noel Capon, Dave Potter, Fred Schindler. Managing Global Accounts. – М.: , 2008. – 256 с. Evert Gummesson. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy. – М.: , 2008. – 392 с. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с. Richard M. S. Wilson and Colin Gilligan. Strategic Marketing Management: Planning, Implementation & Control. – М.: Elsevier Butterworth-Heinemann, 2008. – 888 с. Lynette Ryals. Managing Customers Profitably. – М.: , 2009. – 384 с. Freimut Bodendorf, Susanne Robra-Bissantz. E-Business Management (Springer-Lehrbuch) (German Edition). – М.: , 2009. – 200 с. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с. Roger J. Best. Market-Based Management. – М.: Pearson Education, 2009. – 552 с. Byron Keating. Multichannel Service Relationships: Toward an Integrated Model. – М.: , 2010. – 308 с. Zenia Barnard. Online community portals for enhanced Customer Relationship Management: Getting Return on Investment through Return on Relationships. – М.: , 2010. – 316 с. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с. John McKean. Managing Customers Through Economic Cycles. – М.: , 2010. – 264 с. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: Morgan Kaufmann, 2003. – 448 с. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с. David Ford. Managing Business Relationships. – М.: , 1998. – 304 с. David Ford. Managing Business Relationships. – М.: , 2011. – 256 с. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с. Customer Relationship Management. – М.: , 2011. – 164 с. The Social Customer: How Brands Can Use Social Crm To Acquire, Monetize, And Retain Fans, Friends, And Followers. – М.: , 2011. – 272 с. Philip Kotler. Marketing Insights From A to Z: 80 Concepts Every Manager Needs to Know. – М.: John Wiley and Sons, Ltd, 2003. – 228 с. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с. Ines Isakovic. Customer Relationship Management (CRM). – М.: LAP Lambert Academic Publishing, 2013. – 76 с. Mudassar Ali. Role of Information Technology in retaining customers. – М.: LAP Lambert Academic Publishing, 2013. – 72 с. Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с. Nouman Shafique,Razzaq Athar and Tahir Saeed. Black Box of 3 C’s (Customer, Company & Competitor) In Modern World. – М.: LAP Lambert Academic Publishing, 2014. – 116 с. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. Nurizman Jebril. Supply chain management practices on competitive position. – М.: Scholars' Press, 2014. – 84 с. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с. Neville C. Pradeep. Data Mining in Management and Practice. – М.: LAP Lambert Academic Publishing, 2012. – 412 с. Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с. Enock Ofori-Mensah. Customer Relationship Network. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с. Roger Achkar. CRM and Customer Data. – М.: LAP Lambert Academic Publishing, 2011. – 56 с. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с. Timo de Wit. The effect of Social Media on Relationship Marketing. – М.: LAP Lambert Academic Publishing, 2012. – 64 с. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с. Kittipong Sophonthummapharn. Techno-Relationship Innovations. – М.: LAP Lambert Academic Publishing, 2009. – 292 с. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с. Salman Ahmad Awan and Muzafar Said. Edging Customer Loyalty Enhancing Communication. – М.: LAP Lambert Academic Publishing, 2012. – 152 с. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Clainos Chidoko and Albert Makore. 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Галина Приятная неожиданность. Большое спасибо! Я думала, что ответа за о грн. не будет. Есть еще добрые люди.
