Результаты поиска

Лучшие результаты

1. Festus Aleruchi Nmegbu. Holistic Marketing Strategy and Customers' Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 324 с.
   

Дополнительные результаты

1. Mukhiya Gurung (Mike G.). Power of Web Marketing: Key Strategies To Grow Your Business Online. Your Customers Are Looking For You Online... Can They Find You?. – М.: , 2012. – 74 с.
   
2. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
3. Rajagopal. Systems Thinking and Process Dynamics for Marketing Systems: Technologies and Applications for Decision Management. – М.: , 2012. – 301 с.
   
4. Heike Lober. Corporate Management, Corporate Social Responsibility and Customers: An Empirical Investigation. – М.: , 2012. – 164 с.
   
5. Elisbaet Holm. Marketing Strategies for Self-Published Books: Everything you need to know about local, online and nationwide marketing strategies as well as self-employment taxes. (Volume 1). – М.: , 2012. – 66 с.
   
6. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
   
7. Steve Houston. Internet Marketing Blueprint For Doctors: Set Your Practice Apart Using These NEW Internet Marketing Strategies!. – М.: , 2012. – 154 с.
   
8. S. Tamer Cavusgil, Pervez N. Ghauri, Milind R. Agarwal. Doing Buisness in Emerging Markets: Entry and Negotiation Strategies. – М.: , 0. – 0 с.
   
9. Sharan Jagpal. Marketing Strategy and Uncertainty. – М.: , 0. – 0 с.
   
10. Norton Paley. The Manager's Guide to Competitive Marketing Strategies, Second Edition. – М.: , 0. – 0 с.
    
11. Ilan Alon. Chinese Economic Transition and International Marketing Strategy. – М.: , 0. – 0 с.
    
12. Stephen George, Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. – М.: Wiley, 1998. – 254 с.
    
13. Lawrence Friedman. Go To Market Strategy: Advanced Techniques and Tools for Selling More Products to More Customers More Profitably. – М.: Butterworth-Heinemann, 2002. – 294 с.
    
14. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
15. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с.
    
16. E. J. Nijssen, Ruud T. Frambach, Edwin J. Nijssen. Marketing Strategy: Creating Customer Value Through Strategic Marketing Planning - A Management Approach. – М.: , 0. – 0 с.
    
17. Orville C Walker, Jr., Harper W Boyd, John Mullins, Jean-Claude Larreche, Jr., Harper Boyd, John Mullins, Jean-Claude Larreche. Marketing Strategy: A Decision-Focused Approach. – М.: , 0. – 0 с.
    
18. Ronald G. Drozdenko, Perry D. Drake. Optimal Database Marketing: Strategy, Development, and Data Mining. – М.: , 0. – 0 с.
    
19. Barry J. McLeish. Successful Marketing Strategies For Nonprofit Organizations (Wiley Nonprofit Law, Finance and Management Series). – М.: , 0. – 0 с.
    
20. Frederick E. Webster. Industrial Marketing Strategy, 3rd Edition. – М.: , 0. – 0 с.
    
21. Subhash C. Jain. Marketing Planning and Strategy. – М.: , 0. – 0 с.
    
22. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
23. Eric Viardot. Successful Marketing Strategy for High-Tech Firms. – М.: , 0. – 0 с.
    
24. Stuart C. Rogers. Marketing Strategies, Tactics, and Techniques : A Handbook for Practitioners. – М.: , 0. – 0 с.
    
25. Aspatore Books Staff, InsideTheMinds.com, Stephen Jones, T. Michael Glenn, Karen Edwards, Michael Linton, Jody Bilney, John Hayes, Richard Rivers, Richard Costello. Leading Marketers: Industry Leaders Share Their Knowledge on the Future of Marketing, Advertising and Building Successful Brands. – М.: Aspatore Books, 0. – 228 с.
    
26. Paul Fifield. Marketing Strategy: The Difference Between Marketing and Markerts. – М.: Elsevier, 2007. – 328 с.
    
27. David Shepard Associates. The New Direct Marketing: How to Implement A Profit-Driven Database Marketing Strategy. – М.: , 0. – 0 с.
    
28. Sak Onkvisit, John J. Shaw. International Marketing: Analysis and Strategy, Third Edition. – М.: , 0. – 0 с.
    
29. Morris B. Holbrook. Consumer Value: A Framework for Analysis and Research (Routledge Interpretive Market Research Series). – М.: , 0. – 0 с.
    
30. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с.
    
31. Michael J. Cunningham. Smart Things to Know About E-business. – М.: , 0. – 0 с.
    
32. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
33. Tony Hines. Supply Chain Strategies: Customer Driven and Customer Focused. – М.: , 2004. – 0 с.
    
34. Bernard C. Beaudreau. Making Markets and Making Money : Strategy and Monetary Exchange. – М.: , 2004. – 0 с.
    
35. O. C. Ferrell. Marketing Strategy. – М.: , 2004. – 0 с.
    
36. Richard J. Varey. Relationship Marketing : Dialogue and Networks in the E-Commerce Era. – М.: , 2003. – 0 с.
    
37. The Profit Impact of Marketing Strategy Project : Retrospect and Prospects. – М.: , 2004. – 0 с.
    
38. Glen Urban. Digital Marketing Strategy: Text and Cases. – М.: , 2003. – 0 с.
    
39. Orville C Walker. Marketing Strategy : A Decision Focused Approach (McGraw-Hill/Irwin Series in Marketing). – М.: , 2005. – 0 с.
    
40. Jeanette S. Martin and Lillian H. Chaney. Global Business Etiquette: A Guide to International Communication and Customs. – М.: Praeger Publishers, 2006. – 188 с.
    
41. Jay Conrad Levinson, Brad Lovejoy. Guerrilla Street Team Guide: Helping Teamers and Business People Alike Utilize Guerrilla Marketing Strategies on the Grassroots Level to Reach People Not Typically Exposed to Traditional Advertising. – М.: , 2008. – 110 с.
    
42. Leland Harden, Bob Heyman. Digital Engagement: Internet Marketing That Captures Customers and Builds Intense Brand Loyalty. – М.: , 2009. – 256 с.
    
43. Mahlet Tsegay. Assessment of Customer Satisfaction in Women's Beauty Salon: Identifying factors that affect customer satisfaction level in women's beauty salon and evaluate ... relative importance of each of the factors. – М.: , 2010. – 84 с.
    
44. Chin Kok Kwon, Shankar Chelliah. Marketing Mix and Customer Retention of Herb Coffee in Malaysia: The Impact of Marketing Mix on the Customer Retention. – М.: , 2010. – 112 с.
    
45. ANTONIO LOBO. Marketing of Luxury Cruise Liners: Segmentation, Satisfaction and Future Patronage of Cruise Travellers. – М.: , 2010. – 164 с.
    
46. Orville C. Walker Jr., Harper W. Boyd. Marketing Strategy: A Decision Focused Approach. – М.: McGraw-Hill Irwin, 2010. – 384 с.
    
47. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
    
48. Applied Software Measurement. – М.: , 2011. – 662 с.
    
49. COLLIER. THINK LIKE A ROCK STAR: HOW TO CREATE SOCIAL MEDIA AND MARKETING STRATEGIES THAT TURN CUSTOMERS INTO FANS. – М.: , 2013. –  с.
    
50. DALGIC. CUSTOMER-ORIENTED MARKETING STRATEGY: THEORY AND PRACTICE. – М.: , 2013. –  с.
    
51. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
52. Zulhan Othman and Mohd Salehuddin Mohd Zahari. Restaurant Service Delivery and Customer Patronization. – М.: LAP Lambert Academic Publishing, 2010. – 188 с.
    
53. Mahwish Munawar and Tanvir Ali. Action research concerning women empowerment. – М.: Scholars' Press, 2013. – 96 с.
    
54. Rojani Mishra and ANIL KUMAR. An Analysis of Market Integration and Price Behavior of Vegetables. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
    
55. Rishikanta Singh Kh and S. B. Agarwal. Economics of Milk Production, Marketed Surplus and Disposal Pattern. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
56. Vishwambhar Prasad Sati,Deng Wei and Song Xue-Qian. Sustainable Livelihood Strategies and Options. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
    
57. Sudha Katyal and Chanpreet Kaur. Burnout,Ways of Coping and Job Satisfaction among Doctors. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
58. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
    
59. Zakaria Zaky,Walaa Shaban and Ahmed Abdel-Hameid Ahmed. Study on some heavy metals in market butter and ghee. – М.: LAP Lambert Academic Publishing, 2014. – 112 с.
    
60. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
61. Mohammad Abdur Rob Dewan and Mohammad Ali. Feasibility Study on Life Insurance Market of Pakistan. – М.: LAP Lambert Academic Publishing, 2014. – 176 с.
    
62. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с.
    
63. Md. Samsuzzaman,Tasmima Sherniabat and Mst. Kamrunnahar. Performance Optimization of Web Based RSS Aggregator. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
    
64. Govindaraj Veerakumaran and Ajitha Suresh. A Study on Customer Satisfaction in a Co-Operative Bank. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
    
65. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
66. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
67. Mary Kilonzo and . School of Business, Kenyatta University. How firms compete. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
    
68. Dhara Dave and Brahmdutta Raval. Implementation of Information Technology in Pharmaceutical Management. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
69. Zahra Sadeghi and Hadi Farid. Customer Behavior and Online Satisfaction: Impacts of Critical Factors. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
70. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
71. Yacine Chemssi. Health-oriented Marketing Strategies and their Impact on the Consumers. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
    
72. Muhammad Ishtiaq Ishaq. Marketing Strategy and Business Unit Performance. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
73. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
74. Abdul Ghafoor and Muddassar Aziz. Market Potential and Willingness to Pay for Organic Vegetables. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
75. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
76. Md. Abul Kalam Azad and Md. Waleed Ashraf. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
77. Mohan Kumar T. P. and B. Shivaraj. Market Segmentation and Targeting for Fast Moving Consumer Goods. – М.: LAP Lambert Academic Publishing, 2012. – 204 с.
    
78. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
79. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
80. Tejas R. Shah and Mahendra Sharma. Logistics Practices in Co-operative Dairies in Gujarat. – М.: Scholars' Press, 2014. – 304 с.
    
81. GODFRED KOI-AKROFI and Joyce Koi-Akrofi. Relationship marketing tactics and customer loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
82. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
83. Mwawuganga Mwambota. Strategy Effects on Customer Satisfaction at Mombasa Water/Sewage Co. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
84. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
85. Juwayriah Nadeem and Kashir Asghar. Disneyization Of Restaurants. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
86. Alireza Miremadi and Pardis Mohajerani. Customer Satisfaction & Brand Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
    
87. Bonventure Onyango Odote and Wyckliffe Otieno Robby. Marketing Audit and Performance: A Case of Parastatals. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
    
88. Temesgen Gebregziabher. Quality, Satisfaction and Repurchase Intention. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
89. Chalachew Adege Eshetu. Assessment of Marketing Strategy A case of Brewery Industry. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
    
90. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
91. Narayanan Venkatesan and Saji George. Research on Dealer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
    
92. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
93. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
94. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
95. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
96. Aamer Shahzad and Syed Nadeem Hussain Shah. Environmental Friendliness: Profitable Marketing Strategy in Recession. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
97. Ahmad Mohammad Aljamal. Analysing and Comparing International Marketing Strategies. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
98. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
    
99. Divyanshu Singh. Market Research and Analysis of Apparel Industry in Germany. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
    
100. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
     
101. Chin Kok Kwon and Shankar Chelliah. Marketing Mix and Customer Retention of Herb Coffee in Malaysia. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
     
102. Faustino Taderera and Zebert Mahachi. The Ultimate Guide to Shipping, Forwarding and Customs Clearing. – М.: LAP Lambert Academic Publishing, 2010. – 692 с.
     
103. Linus Ivarsson,Alexander Nilsson and Torbjorn Rimfalt. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
104. Sangeetha Balasubramaniam and Dr. Huam Hon Tat. AIRLINE INDUSTRY. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
     
105. AKINYELE SAMUEL TAIWO and ODUTOLA SOPHIA OPEYEMI. IMPACT OF MARKETING STRATEGIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
106. Omotayo Adegbuyi. Marketing strategies and performance of agricultural marketing firms. – М.: LAP Lambert Academic Publishing, 2011. – 452 с.
     
107. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
     
108. Amber Osman and Muhammad Imtiaz Subhani. A Journey from Brand Awareness to Consumer/Brand Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
109. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
110. Rizwan Ahmad and Rabia Ijaz. The Integrated Marketing Communication and Brand Orientation. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
111. Abi Ealias and Jijo George. Emotional Intelligence And Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
     
112. Edwin Quinn and Harish C. Chandan. Differences in leadership practices and job satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
113. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
114. T.S. Uma Rani and Natarajan Panchanatham. Customers' Perception towards Marketing Strategies of Commercial Banks. – М.: Scholars' Press, 2014. – 284 с.
     
115. Wyckliffe Otieno Robby,Bonventure Onyango Odote and Mary Adhiambo Nyakwaka. Performance Management and Employee Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
     
116. Nader Sh. Kandelousi,A. Janee Ali and A. Abdollahi. Interpersonal Communication and Communication Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
     
117. Sunil Kumar Yadav. Marketing strategy of HUL food product's for Customer. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
     
118. Festus Aleruchi Nmegbu. Holistic Marketing Strategy and Customers' Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 324 с.
     
119. Pooja Tiwari and Rajesh Verma. Occupational Stress and Job satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
120. Desta Tesfaw Mebratu. Public Serves Delivery Reform and Customer Satisfaction in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
121. Vangapandu Rama Devi and G. Sowmya. Employee Engagement. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
122. Messay Shiibre Eshetu and Semahegn Woldesemaet Kebede. Business Process Reengineering :case On Commercial Bank Of Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
123. Sanjeev Kumar Singh and Akshay Kumar Satsangi. Promotional Strategies and Practices in Insurance Sector. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
     
124. Datta Devadkar and M. D. Lawrance. A Comparative Study of Marketing Strategies. – М.: LAP Lambert Academic Publishing, 2014. – 216 с.
     
125. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
126. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
127. Amit Sachan. Integrating Customer Preferences, Organization Strategy and Resources. – М.: LAP Lambert Academic Publishing, 2012. – 268 с.
     
128. Ravi Kumar Bhat and Mohammad Yousuf Ganai. Personality Factors, Values and Job Satisfaction of Employees. – М.: LAP Lambert Academic Publishing, 2013. – 252 с.
     
129. Gagandeep Kaur. Employee Perception and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
     
130. Julian Bedoya Giraldo and Angela Lopez. Reading strategies and critical thinking skills. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
131. Tariku Tesfaye Haile and Dr. Emmanuel G/Yohannes. Statistical Analysis of Patients' Satisfaction with Hospital Services. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
132. Harwinder Singh and Jatinder Pal. Implementation of Quality Control Tools. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
     
133. Mary-Joan Nsenkyire and Anna Hughton. Career Aspirations And Job Satisfaction : Survey Of Ghanaian PYS. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
134. Danson Kimani and Tobias Olweny. Stock Market Performance and Economic Growth-A Causality Test Approach. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
135. Jagjeet Kaur Saini. Bank of India: Products and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
136. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
137. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
138. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
139. Samson Mutsagondo. Customer Care and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
140. David Stewart,Michael M. Saren. The Marketing Pathfinder: Key Concepts and Cases for Marketing Strategy and Decision Making. – М.: , 2014. –  с.
     

Лучшие результаты

Дополнительные результаты

1. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
2. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
3. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
4. Два монитора извольте, кофе-машину, широкое кресло, свободный график.... интервью с Ю. Малягановой, директором департамента управления персоналом SUP Media, А. Найко, специалистом по подбору персонала компании CUSTIS, А. Шевченко, руководителем отдела по подбору персонала компании Veeam Software в Европе и регионе Emerging Markets. В. Гусева, "Управление персоналом", N 9, май 2012 г.
5. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
8. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
9. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
10. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.